KHALTI MOBILE APP AND ITS EFFECTIVENESS IN

KAILALI

A PROJECT WORK PROPOSAL

Submitted By:
Diwash Joshi
T.U. Exam Roll No. 705520031
T.U. Reg No: 7-2-0552-0247-2019
Ghodaghodi Multipal Campus
Group: Finance

Submitted To:
The Faculty of Management
Tribhuvan University
Kathmandu

In partial fulfillment of the requirements for the degree of

BACHELOR OF BUSINESS STUDIES (BBS)

Kathmandu, Nepal
January, 2024
Table of Contents
Background of the Study......................................................................................................................................... 1
Statement of the Problem........................................................................................................................................1
Objective of the Study............................................................................................................................................... 2
Significance of the Study.................................................................................................................................................2
Review of Literature.................................................................................................................................................. 3
Research Methodology............................................................................................................................................. 3
Population and Sample........................................................................................................................................3
Data Collection Procedure..................................................................................................................................3
Data Analysis Procedure.....................................................................................................................................4
Limitation of Study.....................................................................................................................................................4
Organization of the Study........................................................................................................................................4
Chapter One – Introduction...............................................................................................................................5
Chapter Two – Result and Analysis................................................................................................................5
Chapter Three – Summary and Conclusion................................................................................................5
REFERENCES................................................................................................................................................................. 6
 Chapter One
INTRODUCTION

1. Background of the Study

Khalti is a mobile wallet, payment gateway, and service provider in Nepal.
Khalti is a new online payment option in Nepal that was introduced in
January 2017. Its main office is located at Bakhundole, Lalitpur. It enables
users to pay for a variety of services, including basic utility payments,
hotel reservations, movie and domestic flight tickets, events, and much
more. It is run and controlled by Sparrow Pay Pvt. Ltd. and its parent
business Janaki Technology, which has been in the software products sector
since 2010. Khalti is home to some of the nation's brightest minds, including
a collection of very talented developers and interactive marketers. Their
commitment to discovering answers makes them reliable for every service
you might require from the Khalti Mobile App with the best user experience.
Khalti wants to make people's life easier by offering financial inclusion to
every person in Nepal and transforming the payment sector from an offline
to an online one through best practices. With quick, hassle-free online
payments, the Khalti Mobile App makes life easier for Nepalese people. By
facilitating quick and simple online payments, the Khalti Mobile App reduces
payment-related problems. Khalti Mobile App enables you to make easy,
convenient online payments for services in Nepal. It is an e-wallet
which permits quick checkouts for online mobile charges, bill payments for
DTH and ISPs, online ticketing for movies and flights. Customer ease,
convenience, hassle-free online experience to the users is our vital goal.
Khalti is integrated with NPCI and is licensed by Nepal Rastra Bank (NRB). It
is safe, secure and reliable.

2. Statement of the Problem

Digital wallet is an integral part of the modern society. By consolidating debit
and credit cards into a single app, a digital wallet frees up room in traditional
wallet. Instead of fumbling for wallet and holding up the line, just tap the
phone to make the transaction. Using a digital wallet makes online buying
simpler than ever. According to (Dulal, 2019) Khalti can be a solution for
transforming physical wallet into the virtual or electronic wallet. (Lee, 2006)
found that Chinese online and mobile banking users were mainly men and
issue of security was the major factor that motivated people to opt for
online banking. (Sardar R., 2016) found
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 that digital wallets have emerged as the most significant contributor in
pushing cashless and electronic payments. By 2024, digital wallet payments
are anticipated to make up 40.5% of North American e-commerce purchases,
according to the 2021 Global Payments Report. Digital wallets offer a
number of advantages to both parties to a transaction. The majority
of wallet applications are simple to incorporate into your e-commerce
site or point of sale. Digital wallets can simplify daily life and are
convenient. One app on the phone allow to add all of the payment options,
loyalty cards, gift cards, and even identity information. Yet, it's crucial to be
aware of the dangers connected with keeping all of this data in an
unprotected area. One should take precautions to safeguard digital wallet
and the information it contains.

This study focused on finding out answer of the following research questions:
• What is the purpose of using Khalti Mobile App?
• What are the benefits of using digital wallet?

3. Objective of the Study

The major goal of Khalti App is to simplify lives of people by bringing
financial inclusivity to every individual in Nepal and take the payment
industry from offline to online through best practices.
The objectives of this study are listed below:
• To identify the purposes of using Khalti Mobile App.
• To analyze the benefit of Khalti Mobile App in daily ecommerce
activities of people.

4. Significance of the Study

The purpose of this study is to examine the applications and significance
of the Khalti Mobile App. This report makes theoretical information more
applicable to real-world tasks. It is original work or primary data that has
been gathered for the study, and this report aids in educating researchers
and Khalti Mobile App users about the app and its importance in daily
transactions. The Khalti Mobile App's features, applications, and rising
popularity are all noted. This study aids in understanding the role of the
digital wallet in today's hectic society. By understanding the significance of
the Khalti Mobile App and facilitating simple registration for the Khalti
Mobile App, it can be helpful to students, workers, and other field personnel.
This report may serve as a resource for libraries and as guidance for other
report authors.
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5. Review of Literature
A review of the literature involves reviewing research papers or other
pertinent concepts in a connected field of study. It is information gathered on
the specific study topic from numerous sources. A literature review's
objective is to present what knowledge and theories have been developed on
a topic in the past, as well as their strengths and limitations. To obtain the
essential knowledge about the field of study, a researcher should read books,
journals, research papers, and other published reports.

For any study aim, literature is often evaluated in two ways. They are:
❖ Theoretical Literature Review
❖ Empirical Review

6. Research Methodology
Research methodology refers to the entire research process and is a
systematic approach to solving research problems. This study employs the
descriptive component based on both technical and logical features and
includes quantitative methods to a significantly greater extent.
Research methodology covers the following topics: research design, data
gathering, sample techniques, fieldwork, analysis, and interpretation of
research results.

6.1 Population and Sample

Population refers to a sizable group of respondents whose actions
influence the survey's findings. The population used for this study will
be the entire population of the Kathmandu Valley. The sample size is a
representative of the large population. The sample will be taken by using
convenience sampling method to achieve the objective of study. As a
sample of the study, sixty questionnaires will be distributed. 60 people
will hence be the study’s sample.

6.2 Data Collection Procedure

For the data collection, simple random sampling techniques were
employed. The fundamental sampling technique is simple random
sampling, in which we choose a sample of participants from a larger
group to investigate (a population).
Sources of data

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 • Primary data: The primary data has been collected through the
consumer survey; set of questionnaire and discussions have been
carried out with the consumer personally.
Questionnaire: A Questionnaire needs to be prepared which can
take information from the respondents in an appropriate, simple
and cost- effective manner. The Questionnaire will be sent via-
email or Facebook in order to cover as much as possible.

• Secondary data: The secondary data will be collected through

the various internet sources, sites which is primarily published
by Khalti.

6.3 Data Analysis Procedure

After the data are properly collected and presented, data analysis will
be conducted. Simple statistical tool will be used, which are as follows:
• Statistical tools
• Percentage
• Bar-diagram
• Pie charts

7. Limitation of Study

As every research has its own limitations that tends to narrow the area of
study. It is caused due various unavoidable hindrances and undeniable
circumstances. The major limitations of this study are mentioned below:

• The population as a whole may not be represented by the

60 responses. So the results might not be appropriate to
everyone.
• The Research will be conducted using a sample survey, which
is
prone to bias and prejudice errors.
• Since market segmentation would not be done, results may
have varied.
• As most respondents in this study will be in the 20–30 age
range,
there may have been sampling error.
• Most of the data used in this study will also be based on
secondary data mainly official website of Khalti and blogs
related to Khalti.

8. Organization of the Study

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Generally, the research report is divided into three different chapters in order
to make the study feasible, structured, add readability and more convenient.

8.1 Chapter One – Introduction

It deals with the introductory part. It consists of a background of the
study, digital scenario in Nepal, the profile of the organization, statement
of the problem, the objective of the study, review of literature, methods of
data collection, limitations of the study, and definition of terms.

8.2 Chapter Two – Result and Analysis

Chapter two deals with data presentation and analysis of results and
findings. It exhibits a systematic presentation of data collection and
analysis of results and findings of project work.

8.3 Chapter Three – Summary and Conclusion

Chapter three, the last chapter of the study focuses on evaluating and
interpreting the results obtained. Further, it also deals with the present
implication of results obtained and conclusions drawn useful for future
studies.

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 REFERENCES

• Carlson, E. (2015). College Students: The Full-On Force of China

Online Shopping.
• Carlson, E. A. (2005). Consumer Perspective about Mobile
Banking Adoption in India-A Cluster Analysis. International
Journal of Bank Marketing.
• Dulal, S. (2019). Khalti Mobile App: A Digital Payment Gateway
that is Revolutionizing the Payment in Nepal.
• Lee, A. (2006). Consumer's attitudes towards online and mobile
banking in China. International Journal of Bank Marketing.
• Lin, S. (2016). Design and Development of Campus One Card
Solution System. Qingdao: Ocean University of China.
• Venkatesh, E. A. (2003). Undergraduate attitudes and
expectations for mobile banking. Journal of Internet Banking and
Commerce.
• Xin, R. (2016). Analysis on Business Development of
Electronic
Wallet. The Banker.

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