Professional Documents
Culture Documents
The Live Enterprise: Create a Continuously Evolving and Learning Organization Jeff Kavanaugh & Rafee Tarafdar & Nandan Nilekani [Jeff Kavanaugh] full chapter instant download
The Live Enterprise: Create a Continuously Evolving and Learning Organization Jeff Kavanaugh & Rafee Tarafdar & Nandan Nilekani [Jeff Kavanaugh] full chapter instant download
https://ebookmass.com/product/the-live-enterprise-create-a-
continuously-evolving-and-learning-organization-kavanaugh/
https://ebookmass.com/product/elsevier-weekblad-
week-26-2022-gebruiker/
https://ebookmass.com/product/the-collected-works-of-st-john-of-
the-cross-kavanaugh/
https://ebookmass.com/product/jock-seeks-geek-the-holidates-
series-book-26-jill-brashear/
The New York Review of Books – N. 09, May 26 2022
Various Authors
https://ebookmass.com/product/the-new-york-review-of-
books-n-09-may-26-2022-various-authors/
https://ebookmass.com/product/machine-learning-for-healthcare-
applications-sachi-nandan-mohanty/
https://ebookmass.com/product/sell-yourself-how-to-create-live-
and-sell-a-powerful-personal-brand-cindy-mcgovern/
https://ebookmass.com/product/calculate-with-
confidence-8e-oct-26-2021_0323696953_elsevier-8th-edition-morris-
rn-bsn-ma-lnc/
https://ebookmass.com/product/getting-started-with-enterprise-
architecture-a-practical-and-pragmatic-approach-to-learning-the-
basics-of-enterprise-architecture-eric-jager/
PRAISE FOR
THE LIVE ENTERPRISE
At the SAP Engineering Academy we build around the core idea that
people and the right value systems can drive large-scale changes.
The Live Enterprise lays out these principles plainly and clearly for
global business leaders.
—Ferose V.R., Senior Vice President and Head of the SAP
Engineering Academy
Shared digital infrastructure and APIs are essential to scale IoT
capabilities in a flexible, cost-efficient manner. The Live Enterprise
describes a ‘digital runway,’ a practical platform approach that allows
leaders to focus on realizing business opportunities instead of
overcoming technology obstacles.
—Prakash Chakravarthi, CEO and Cofounder, Machfu
The only way we’ll solve the big structural challenges is to recognize
we all live in an interconnected world and have mutual
responsibilities. The Live Enterprise shares an operating model for
firms to prosper in the disruptive digital age, yet also emphasizes the
humanity and shared responsibility required to make it happen.
—Jamie Metzl, futurist, global affairs expert, and acclaimed author;
founder and chairman of OneShared.World
ISBN: 978-1-26-426434-6
MHID: 1-26-426434-8
The material in this eBook also appears in the print version of this
title: ISBN: 978-1-26-426433-9, MHID: 1-26-426433-X.
TERMS OF USE
J.K.
R.T.
CONTENTS
Foreword
Acknowledgments
2 Quantum Organization
3 Perceptive Experience
5 Intuitive Decisions
6 Hybrid Talent
7 Design to Evolve
8 Digital Runway
Epilogue
Notes
Index
FOREWORD
Nandan Nilekani
O
ur understanding of how businesses should operate has
evolved over the millennia. From the most basic barter
systems to high-frequency stock market trading, the
complexity of commerce moves inexorably forward and with
increasing speed.
As a result, business leaders must find new ways of thinking, new
frameworks just to keep pace, let alone lead our peers. Combined
with the COVID-19 pandemic, the accelerated pace of change—
technological, social, and political—demands a new mindset.
At Infosys, that new mindset is known as the Live Enterprise, the
model through which all our questions, answers, and decisions can
be filtered.
The idea is simple but deceptively so. A business should adopt the
most advantageous aspects of a living creature, one that senses and
responds instantly to external stimuli. If our hands accidentally touch
a hot burner on a stove, the body instinctively jerks that hand away
in a fraction of a second. We are already safe before we even
realized we were in danger.
I got a great deal of experience while leading the Aadhaar initiative
in India to provide a unique digital identity to more than 1.25 billion
residents, and through the work I did subsequently to help envision
UPI, a state of the art payment infrastructure. Both these
population-scale platforms are part of the India Stack, that is
bringing presence-less, paperless, and cashless service delivery to
over a billion people in India. I learnt a great deal about driving
transformation at scale, speed and sustainably.
When I came back to Infosys in 2017, I wondered, why not apply
these learnings on transformation to global enterprises that are also
large and complex and need to reinvent themselves to be like the
digital natives? And why not start with Infosys to refine and
demonstrate the model to the market?
The world—both its people and organizations—is bombarded with
signals. Signals from markets, governments, and areas in which we
never think to look. Those who seek to evolve must understand and
react more quickly, and accept uncertainty as a constant.
Although this approach seems designed to manage the upheaval
created by the current global crisis, Live Enterprise has been a
companywide priority even before this disruption. The origins date
back several years earlier when we realized our clients and our own
company needed to be more resilient.
Organizations that raised their resilience in the years leading up to
2020 were better positioned for this historic period. Change due to
COVID-19 was forced on everyone, even those who benefitted most
from the status quo. For some companies, survival has been a day-
to-day, moment-to-moment effort—no strategy, just hard work.
However, most of us realize that work ethic is important but not
enough.
Disrupting yourself makes you stronger and better prepared for the
disruptions you can’t control. In a sense, that’s what our company
did, not knowing the dangers ahead except for the dangers of
standing still. Learning and innovation go hand in hand. The
arrogance of success is to think that what you did yesterday will be
sufficient for tomorrow.
Still, knowing you need to disrupt or be disrupted is easy; we’ve
heard that advice and warning for years. That refrain is now louder
than ever. Even the first small step toward self-disruption isn’t that
hard. It’s the first great leap, the all-in commitment that gives
organizational leadership a pause.
Infosys was a successful Indian firm for its first decade. Starting with
economic liberalization in the early 1990s, we purposefully decided
to transform into a global company. The alternative was to fade into
the background or fade away entirely. A critical component of
success is knowing when to challenge yourself and go all out,
whether it’s as an individual employee or the entire organization.
It’s especially difficult for established institutions to respond
decisively to change. New organizational structures and models
provide an opportunity to build these ways of thinking directly into a
company’s DNA. This approach pushes us to more closely examine
important issues, such as stakeholder capitalism and the skills gap.
Otherwise, it would be human nature to fall back on approaches that
served us well to date, but not necessarily in the future.
The human element can hold us back or propel us forward. The
most advanced, innovative, and respected companies often have the
most impressive digital tools. However, adoption of that technology
and decisions about how best to use it flow from people and their
mindsets. When we talk about disruptions and swoon over the latest
advances, it’s easy to lose sight of the fact that humans are at the
core of all innovation and are the beating heart of a Live Enterprise.
When used for its highest purpose, technology amplifies and
empowers humans rather than replaces them. Imagine an
organization where the creativity of a workforce is fully unleashed in
the service to achieve audacious goals.
Such personal realization requires continuous learning. An
organization can’t advance if its workforce is standing still. We must
be both employer and educator, sharing a parallel journey that isn’t
always well illuminated.
A Live Enterprise—no matter the size—must also learn from potential
competitors and adopt the best practices and features we see in
Silicon Valley and other high-tech centers of influence. Infosys and
its more than 240,000 employees strive to match the speed and
agility of startups, which have set the pace for business and
innovation.
When these efforts succeed, the result is a networked, collaborative
organization with seamless teamwork as a crucial attribute. Then the
best of the organization can be brought to every internal and
external interaction.
Ideas are a fuel that can be found throughout a Live Enterprise. True
leaders are able to harness the collective ideas, insights, experience,
and knowledge found in almost any organization. Those ideas,
however, offer little value if they are trapped in bureaucracy and
can’t reach escape velocity.
Established industry giants can no longer afford to take months to
make decisions and years to execute them. Companies must rapidly
respond to the stimuli around them. If they don’t, competitors will.
At Infosys, we created this idea of the Live Enterprise and applied it
to ourselves first. Our clients need to know that we believe in what
we advocate. Who wants a meal prepared by a chef who wouldn’t
eat his own cooking? Or seek treatment from a doctor who wouldn’t
follow her own advice?
We created a system where repetitive operations are streamlined
and automated so our people can focus on the customers, their own
teams, and investment in their own learning.
We have accelerated our efforts to become a Live Enterprise but
aren’t ready to congratulate ourselves just yet. Live Enterprise is a
path to travel, not a destination to reach. There is no endpoint
where we become completely resilient, 100 percent agile, and
perfectly intuitive. If we implement this strategy thoroughly, we will
always be evolving into a new, better version of ourselves.
ACKNOWLEDGMENTS
To Infosys
W
e thank the following people at Infosys for their
encouragement and support:
Jeff Kavanaugh
N
o book is possible without the help of many generous
contributors. I thank the many people across Infosys,
mentioned in our nearby Infosys acknowledgement. Also, my
thanks to the business leaders and subject matter experts whose
work is cited in the book and who shared their experiences with me
through Infosys Knowledge Institute research, as a client, in the
classroom, or beyond.
This book would not have happened without my agent, Jim Levine,
and my publisher team at McGraw-Hill, especially Cheryl Segura,
championing the project at the very start, and Stephen Isaacs for
continuity across development and launch. Also, heartfelt thanks to
Mark Fortier, Norbert Beatty, and the team at Fortier PR.
Thanks to Infosys for allowing me to guide and grow the Infosys
Knowledge Institute, which provided support for research and
interviews for the book. Another round of thanks to the Knowledge
Institute team, especially Kerry Taylor, who poured his blood, sweat,
toil, and tears into the development of this book. Last, I thank my
wife, Melanie, and daughters, Katherine and Terri Lynn.
Rafee Tarafdar
L
ive Enterprise is the collective journey of every Infoscion, and
without their collaboration, contribution, and encouragement
this would not have been possible. I thank all the named and
unnamed Infoscions who are working on our transformation to be a
Live Enterprise and are now partnering with our clients in their own
transformations.
This book would not have happened without Jim Levine, Cheryl
Segura, Stephen Isaacs, Mark Fortier, Norbert Beatty, and the team
at Fortier PR to help get the word out and amplify the message.
I thank my wife, Shaista, and son, Rehan, for encouraging and
supporting in writing this book. Without their support and patience,
this would not have been possible.
1
THE LIVE ENTERPRISE MODEL
Ten Digits
O
n September 29, 2010, 10 people met in Tembhli, a village in
the Indian state of Maharashtra, to receive their Aadhaar
numbers, the very first in India, perhaps even in the world.
Aadhaar is a 12-digit unique number based on an individual’s unique
biometric details such as fingerprints and iris scans, plus
demographic data such as date of birth and address. Named after
the Hindi word for “foundation,” Aadhaar is managed by the Unique
Identification Authority of India (UIDAI),1 with each user issued a
card cross-referenced with their biometric data held in a database.
Infosys cofounder Nandan Nilekani stepped away from his highly
successful tenure as CEO to launch this audacious Indian moonshot.
The original idea behind Aadhaar was simple—“better inclusion”—to
create a centralized system based on a single recognizable ID to
replace the former decentralized system, which often left
marginalized people struggling to obtain state services and was prey
to corruption.
Since those first 10 people in Tembhli, Aadhaar has become the
world’s largest biometric ID system, with World Bank Chief
Economist Paul Romer calling it the most sophisticated ID program
in the world.2 Aadhaar now has over 1.2 billion enrolled members
and has seeded over 250 additional programs, delivering high-
velocity access to government and private sector services. In effect,
Aadhaar has become a digital network shifting the equilibrium of
citizen and state, at scale. The initiative took only six years to reach
a billion people—from 10 digits (fingers on two hands) to 10 digits (a
billion). This is all the more remarkable because the experts at the
Bank for International Settlements concluded that based on current
state in 2008, India was predicted to take a full 46 years to get from
20 percent banking inclusion to 80 percent.
Aadhaar was the first move in the India Stack,3 the project creating
a unified software platform to bring India’s population into the digital
age. India Stack is a set of application programming interfaces
(APIs) that allows governments, businesses, startups, and
developers to use a unique digital infrastructure to solve India’s hard
problems toward presence-less, paperless, and cashless service
delivery.
These APIs have brought millions of Indians into the formal economy
by reducing friction, plus fostered innovation to build products for
financial inclusion, healthcare, and educational services at scale. At
the same time, Aadhaar costs only $1.16 for each enrollment,4 the
lowest of any ID program in the world. From the government’s
perspective, they drove a paradigm shift in the way government
services are delivered in a transparent, accountable, and leakage-
free model—saving the Indian government as much as $12.4 billion
in costs annually.5
How were Aadhaar and India Stack able to make this moonshot leap
in enrollment and financial impact in under a decade? The answer is
deceptively simple—it was designed to evolve from inception. In
essence, it was an exponential decade of progress. Nandan and the
other architects of Aadhaar were justifiably proud. Yet as he stepped
away from government service, he wondered, “Why can’t we apply
the India Stack learnings in enterprises that are also large, complex,
and struggle to make nonlinear moves in their systems?”
That question was very much on Nandan’s mind when he came back
to Infosys in 2017 as chairman of the board. That is how the India
Another random document with
no related content on Scribd:
LETTER MCCCV.
To Mr. S―― S――.
LETTER MCCCVI.
To C―― H――y, Esq.
G. W.
LETTER MCCCVII.
To Mrs. M――h.
I hope ere now, that many more in the neighbouring market have
thus begun their heaven upon earth. I hear God is with you at the
chapel. Praise the Lord, O my soul! You will know from others, what
cheer the Redeemer gives us in America. Good cheer, Mrs. M――h,
good cheer. He rains down righteousness; he rains down bread from
heaven on the congregations. This supports (and at times
overcomes) my tottering tabernacle. In heaven we shall have a
glorious body. Hoping and believing that yourself and sister, Mr. and
Mrs. K――g, and Mr. and Mrs. W――, with many others, will
speedily meet there, I subscribe myself, dear Mrs. M――h,
G. W.
LETTER MCCCVIII.
To Mr. and Mrs. D――n.
Boston, April 20, 1764.
I WISH you much joy. Grace, mercy, and peace be multiplied upon
you both! It will, it will. Your match was certainly made in heaven.
How do I long to see you! I have been at my ne plus ultra northward,
and am now more free and capable of settling my affairs southward.
When that is done, how chearfully, with a Christ in my heart instead
of my arms, could I sing, “Lord, now lettest thou thy servant depart
in peace!” I hope you are not offended at my giving a power of
attorney to Mr. H――m. The Redeemer knows it was not owing to a
distrust of any of you, but only in case of my death, that he might
testify to the world the integrity of your actions, and the veracity of
your accounts. I am persuaded he will not desire to interfere, but act
and consult jointly, as occasion offers; and you will go on in your old
way. O that I was assured of your stay at Bethesda! Of this I am
satisfied, that you will not distress me by leaving the place destitute
of proper help. And I assure you, if I thought we should have the
least demur, I would not come at all. My tottering tabernacle will not
bear grief, especially from those whom I so dearly love, and who
have served the institution so faithfully and disinterestedly for so
many years. Verily you shall in no wise lose your reward. What I
have in my view for Bethesda, may be better spoke of when me
meet, than by letter. Lord Jesus, hasten the wished-for time! At
present, by my late excursions I am brought low; but rest and care
may brace me up again for some little further service for our glorious
Emmanuel. A most blessed influence hath attended the word in
various places, and many have been made to cry out, “What shall
we do to be saved?” O for such a cry at the southward! Abba,
Father, all things are possible with thee! To his tender and never-
failing mercy do I commit you, as being, my very dear friends,
G. W.
LETTER MCCCIX.
To Mr. R―― K――n.
G. W.
LETTER MCCCX.
To Mr. R―― K――n.
Y OUR letter by the packet came safe, but I fear you must write
again. There can be no coming to England till I have settled
Georgia affairs. Thither I cannot go till the fall: a few months will soon
glide away. Your Isaac is well off. Of such is the kingdom of heaven.
People here beg earnestly for a six o’clock morning lecture. I hope to
get strength to gratify them. To be able to do what you say, will fully
satisfy! I would fain die preaching. Tender love to all. By the next
opportunity your worthy collegue shall hear from, my very dear
friend,
G. W.
LETTER MCCCXI.
To C―― H――y, Esq.
I HOPE this will find you safe returned from your summer tour, and
laden with the fruit of God’s everlasting love. You see where this
leaves me. Friends have even constrained me to stay here, for fear
of running into the Summer’s heat. Hitherto I find the benefit of it.
Whatever it is owing to, through mercy, I am much better in health,
than I was this time twelvemonth, and can now preach thrice a week
to very large auditories without hurt. Every day I hear of some
brought under concern; and I trust, whenever I remove, a blessing
will be left behind. This is all of grace. To the glorious giver,
purchaser, and applier of it, be all the glory. All was well at Georgia in
April, and I hope to be carried comfortably through the southern
journey that lies before me.
G. W.
June 7.
Parting here hath been heart breaking: I cannot stand it. I must
away for the southward. Mr. T―― C―― hath a packet that will be
delivered by a friend. O for heaven! There all will be together with the
Lord. Hallelujah!
LETTER MCCCXII.
To Mr. R―― K――n.
G. W.
LETTER MCCCXIII.
To Mr. W――.
Dear Sir,
Y OUR last, I find, left you soaring aloft. I fancy you like being a
Hebrew of the Hebrews. This, I hope, will meet you sitting low
at the feet of Jesus, and hearing his words. That is the safest place.
He continues good to me, a worthless worm, during this summer
season. I have preached twice lately in the fields, and we sat under
the blessed Redeemer’s shadow with great delight. Let every thing
that hath breath praise the Lord! In a short time I move southward.
Perhaps in Spring I may embark for England. But future things
belong to him who orders all things well. The New-Jerusalem is the
place I have in view.
There sin and strife and sorrow cease,
Hearty love to your wife and all dear friends as they come in your
way. God bless you all! In Him, who is all in all, I am, dear Sir,
Yours, &c.
G. W.
LETTER MCCCXIV.
To Mr. D――n, &c.
LETTER MCCCXV.
To Mr. R―― K――n.
G. W.
LETTER MCCCXVI.
To Mr. R―― K――n.
G. W.
September 23.
Within a few days, but not before, I received the hymn books, and
hope to write to other friends in a few days by way of Londonderry.
This day has been a good day indeed. Grace! grace!
LETTER MCCCXVII.
To Mr. S―― S――.
October 3.
Since writing the above I have received your kind letter. Blessed
be God that you and yours are so well in the best sense. The books
may be committed to the care of Mr. Mauduit, agent for New-
England. That will give you least trouble. It is a good charity. Lord
Jesus, accept and bless it. Amen, and Amen!
LETTER MCCCXVIII.
To Mr. R―― K――n.
A CCEPT a few more lines before I set off for my southern tour. My
last, in which was a letter for my wife, left New-York last
Sunday. The enclosed will inform you a little of my late motions. Pray
tell dear Mr. H――y that Dr. S――, the Provost of the Philadelphia
college, read prayers for me, and attended me backwards and
forwards. Both the present and late Governor, with the head
gentlemen of the city, were present, and cordial thanks were sent to
me from all the Trustees, for speaking for the children, and
countenancing the institution. This is all of God. To me nothing
belongs but shame and confusion of face. O for a truly guileless and
Israelitish heart! It will be found to be the best policy at the great day.
More good news await you in a packet of letters directed to you, and
committed to the care of Captain Sparks, of the Elizabeth and Mary.
I believe he will deliver them himself; if not, you may send for them.
On the reading, I am apt to believe you will think it is almost sinful
not to take another tour. Lord Jesus, do thou direct my goings in thy
way! He will, he will. But what is become of T―― C――? Mr. R――
my worthy host wrote to him many months ago, about being
admitted a member of the society for distributing books among the
poor. Not a word of answer yet. Many more want to be members. In
a day or two, God willing, I set off for my beloved Bethesda. O what
blessings have we received in this place. You will join in crying,
Hallelujah, the Lord reigneth, and blessed be the God of our
salvation! To his never-failing mercy do I commend you, as being,
my very dear friend,
G. W.
LETTER MCCCXIX.
To C―― H――y, Esq.
New-Brunswick, North-Carolina,
November 22, 1764.
G. W.
LETTER MCCCXX.
To Mr. J――.
T HOUGH I have not had a line from you, since I wrote to you from
on board ship, yet I do not forget our old friendship, and
therefore was glad to hear by my wife’s letter, that you kept your
place in the despised tabernacle, where you and yours have so often
met with God. Ere long we shall meet in an upper world,
G. W.
LETTER MCCCXXI.
To C―― H――y, Esq.
G. W.
LETTER MCCCXXII.
To Mr. S―― S――.
Lord, I believe, help thou my unbelief! You and yours will continue to
pray for me. Be pleased to accept this as a small token of
acknowledgment for all favours conferred upon, my very dear friend,
G. W.
LETTER MCCCXXIII.
To Mr. P――e.
G. W.
LETTER MCCCXXIV.
To Mr. R―― K――n.
A FEW days more, and then farewel Bethesda, perhaps for ever.
Affairs, as to me, I trust are now brought near a close. The
within audit I sent to the G――r. Next day came Lord J. A. G――n,
to pay his Excellency a visit. Yesterday morning, they with several
other gentlemen favoured me with their company to breakfast. But
how was my Lord surprized and delighted! After expressing himself
in the strongest terms, he took me aside, and informed me, “that the
G――r had shewn him the accompts, by which he found what a
great benefactor I had been: that the intended college would be of
the utmost utility to this and the neighbouring provinces; that the plan