Non-Verbal/Body Language/CS

1. You have asked a person a question and he looks up and to the left. This
might mean;

a. He is focusing on your body language

b. He is looking inside himself for a remembered image.
c. He has a headache
d. He is trying to find the light at the end of the tunnel.

Answer: b. He is looking inside himself for a remembered image.

2. This body language tool, when used, will make you appear warm, friendly,
open and confident;

a. Laughing
b. open hand
c. Nodding your head
d. Smile

Answer: d. Smile

3. If a person is making little eye contact, it might mean:

a. he is shy (or he is lying)

b. He doesn’t want anyone to read emotion in his eyes
c. He is sleepy
d. He does not like you

Answer: a. he is shy (or he is lying)

4. If a person is wringing her hands as you talk, it might mean;

a. She is nervous
b. Her hands are dirty
c. She is late for an appointment
d. She is open and outgoing

Answer: a. She is nervous

5. You are talking to a person and you lean toward him and nod occasionally. It
probably means;

a. You are near sighted.

b. You are self-centered.
c. You are paying close attention.
d. You are having trouble hearing.

Answer: c. You are paying close attention.

6. If a person has her arms folded and legs crossed, it might mean;

a. She is cold
b. She is feeling romantic
c. She wants to understand the person with whom she is speaking
d. She is being defensive

Answer: d. She is being defensive

7. You are talking to a person and she is filtering her answers through her
hands. It might mean;

a. She is trying to hide bad breath

b. She is lying
c. She is self-conscious
d. She is fearful

Answer: b. She is lying

8. Clinched fist are indicative of a person;

a. Who is bored
b. Who is nervous
c. Who is aggressive
d. Who is defensive

Answer: c. Who is aggressive

9. Around the world, body language __________.

a. Has different meanings
b. Has the same meanings
c. Is not used universally
d. Is least used in communication

Answer: a. Has different meanings

10. To enhance communication, it can be helpful to use the __________

technique.
a. Blank
b. Hand to face
c. Mirror
d. Nod-nod-shake

Answer: c. Mirror
11. What is a cricket player expressing who is holding his helmet & bat high
and looking at the public with smile on face.

a. He's expressing his dominance.

b. He is thanking the God
c. He's thanking to people for support.
d. He is expressing his victory

Answer: c. He's thanking to people for support.

12. If you are meeting your institute director in which zone distance you should
stand?

a. Personal Zone
b. Social Zone
c. Intimate Zone
d. Public Zone

Answer: b. Social Zone

13. In which distance zone should you stand in while talking to your colleague?
a. Personal Zone
b. Social Zone
c. Intimate Zone
d. Public Zone

Answer: b. Social Zone

14. Which one is incorrect about intimate Zone?

a. Only those who are emotionally close to that person are permitted to
enter it.
b. 1.22 -3.6 metres is considered as intimate zone distance.
c. Your colleague who is your best friend can be in intimate zone.
d. Unknown people’s entry in personal zone causes physiological changes
to take place within our body.

Answer: A
15. A persons’ palm facing up during a handshake indicates

a. The person is aggressive

b. The person feels superior
c. The person is polite
d. The person is submissive

Answer: d.The person is submissive

16. Once you visited a company for an interview & met the HR head over their.
The HR head offered handshake to you with a smile on face. There is wrong
gesture in the above course of action that is;

a. One can not shake hand during the interview process.

b. As you were junior to him you were suppose to offer handshake to him.
c. The HR Manager is very impolite.
d. There is nothing wrong in the above course of action.

Answer: b. As you were junior to him you were suppose to offer

handshake to him.

17. Which is/are the way/s to improve your non-verbal communication?

1. Read variety of literature on it.
2. Follow/imitate others
3. Practice before mirror
4. Role-play activity before experts.

a. Only 1 is correct
b. 1,2 & 3 are correct
c. 1,3 & 4 are correct
d. Only 4 is correct

Answer: c. 1, 3 & 4 are correct

18. Which of the following is not a type of handshake?
a. The fingertip grab
b. American handshake
c. The knuckle grinder
d. The dead fish

Answer: b. American handshake

19. What does a gesture of palm gripping the other hand behind the back show?

a. The person is angry.

b. The person is thinking.
c. The person is having superiority-confidence.
d. The person is upset.

Answer: c. The person is having superiority-confidence.

20. An expression of fingers in mouth says;

a. The person is thinking

b. The person is liar
c. The person is under pressure
d. The person is killing the leisure time.

Answer: c. The person is under pressure

21. More than __% is expressed through body language.

a. 20%
b. 85%
c. 15%
d. 50%

Answer: d 50%
22. Which pair is incorrect?
a. Bouncing feet – high confidence, happy
b. Shoe dangle – comfort, courtship
c. Foot lock in a chair – freeze behavior, nervous
d. Arms up– surrendering/give up

Answer: d. Arms up– surrendering/give up

23. Which pair is incorrect?

a. Touching – sign of trust

b. Covering mouth – disbelief
c. Open hand – Confession
d. Hidden hands – suspicious, dishonest

Answer: c. Open hand – Confession

24. Which of the following is not a part of communication process?

a. Sender
b. Receiver
c. Address
d. Channel

Answer: c. address

25. What are the advantages of verbal communication?

a. Rapid delivery
b. Good for complex & lengthy messages
c. Allows immediate response
d. All the above

Answer: d. All the above

26. Which one is incorrect regarding verbal communication?

a. Make your messages appropriate to the receiver.

b. Use slang to bring more understanding
c. Focus on one topic at a time.
d. Try to be positive, even when talking about negative situations.

Answer: b. Use slang to bring more understanding

27. A.B.C. in communication stands for?

a. Address, Barrier, Convey

b. Accuracy, Brevity, Clarity
c. Anyone can Become a Communicator
d. Answer, Broad mindset, Convince

Answer: b. Accuracy, Brevity, Clarity

28. K.I.S.S in communication stands for?

a. Keep it short & simple

b. Keep it straight & stylish
c. Keep it stress free & strong
d. Keep it simple & smile

Answer: Keep it short & simple

29. Which of the following is not one of the three stages in delivering
information?

a. Introduction
b. Build rapport
c. Main body of content
d. Summary

Answer: Build rapport

30. Which one of the following pair regarding share in communication is
incorrect?

a. Body language: 55%

b. Words : 7%
c. Clothing : 17%
d. Tone of Voice : 38%

Answer: c. Clothing: 17%

31. Which one of the following is less important in non-verbal communication?

a. Smile
b. How you look
c. Eye contact
d. Your complexion

Answer: d. Your complexion

32. Which of the following is not a part of business communication?

a. Telephonic conversation
b. Meetings
c. Gossips
d. Email

Answer: C. gossips

33. Which of the following is not a part of verbal communication?

a. Asking questions
b. Statements
c. Expressions
d. Objectives

Answer: d. objectives
34. No communication takes place through;
a. Books
b. Movies
c. Newspaper
d. Meaningless uttering

Answer: d. Meaningless uttering

35. Rank the four communication skills as a normal human being (child) uses in
learning process of a mother tongue?

a. Listening, Reading, Writing, Speaking

b. Listening, Speaking, Reading, Writing
c. Speaking, Listening, Reading, Writing
d. Reading, Writing,Speaking, Listening,

Answer: b. Listening, Speaking, Reading, Writing

36. Which Communication skill/s is/are important in communication on

telephone?
a. Speaking Skills
b. Listening & thinking skills
c. Voice & tone
d. Speaking & listening skills

Answer: Speaking & listening skills

37. Who is considered as a good team member?

a. He/ She who always listens to team members more than he/she talks to
them and is open to their thoughts and suggestions.
b. He/ She who keeps the team members in intimate zone
c. He/ She who always spread rumors about his/her colleagues
d. He/ She who is submissive & accept any responsibility given.

Answer -He/She who always listens to team members more than he/she
talks to them and is open to their thoughts and suggestions.
38. Conflicts among employees usually take place because of ;

a. Poor Communication Skills

b. Different Salary brackets
c. Effective communication skills
d. Negotiation Skills

Answer: Poor Communication Skills

39. Which one of the following is incorrect regarding communication?

a. Authors who died before hundred years speak through their books.
b. Crying of a baby is also a communication.
c. Birds & animals can not communicate.
d. Our silence can be a communication

Answer: Birds & animals can not communicate.

40. Which is the best way to convey a message of meeting agenda to your
colleagues?

a. By phone
b. By email
c. By application letter
d. Through your team member

Answer: By email
41. The transfer and understanding of meaning is called:
a. Channel
b. Communication
c. Message
d. Decoding
Answer: B
42. Naresh writes a memo to his employees. Putting his thoughts onto paper is an
example of:
a. Feedback.
b. Channeling.
c. Decoding.
d. Encoding.
Answer: D

43. Which of the following is not a barrier to effective communication?

a. Filtering
b. Language
c. Defensiveness
d. Channel richness
Answer: D

44. _____________ is used to provide feedback to higher-ups, inform them of

progress toward goals, and relay current problems.
a. Occupational communication
b. Directional communication
c. Interpersonal communication
d. Upward communication
Answer: D

45. Rumours would most likely flourish in situations where there is:
a. Mutual trust.
b. Strong leadership.
c. Planned and well communicated change.
d. Anxiety and ambiguity.
Answer: D
46. Which of the following statements is not characteristic of nonverbal
communication?
a. It includes meanings transmitted through facial expressions.
b. It is insignificant and should be ignored in the process of explaining and
predicting behavior.
c. It does not make use of oral processes, speech, or formal language.
d. Less is known about it than is known about verbal communication.
Answer: B

47. In dealing with cross-cultural communication, putting oneself in the

recipient’s shoes is a method termed:
a. Semantics.
b. Sympathy.
c. Empathy.
d. Symbolic interaction.
Answer: C

48. When communicating with people from different cultures it is best to:
a. Focus on interpretations
b. Assume similarities
c. Present from your perspective
d. Treat your interpretation as a working hypothesis
Answer: D

49. Intranets are a useful way to improve communication with:

a. Employees
b. Global markets
c. Competitors
d. External clients

Answer: A
50. E-mail has:
a. Reduced speed of access
b. Reduced the number of hours worked
c. Increased accuracy in communication
d. Increased the number of hours worked
Answer: D

51. Electronic meetings, when compared to face-to-face meetings, do not meet the
need for:
a. Self-esteem
b. Individuality
c. Self-actualization
d. Affiliation
Answer: D

52. More than 20 percent of managers surveyed said that they monitored
employee:
a. Computer files only
b. Voice mail only
c. Voice, e-mail and computer files
d. Voice and e-mail
Answer: C

53. Research on performance feedback reveals those employees:

a. Overestimate their performance
b. Provide accurate estimates of their performance
c. Are eager to participate in performance reviews
d. Underestimate their performance

Answer: A

54. To improve your listening skills it is a good idea to:

a. Avoid eye contact
b. Continue to talk
c. Paraphrase
d. Make lots of gestures
Answer: C
55. Continually shifting back and forth between the role of speaker and listener
is:
a. Called framing
b. Making smooth transitions
c. A poor listening practice
d. A cultural practice
Answer: B

56. In the communication process, to encode means to

A. Translate ideas into a code.

B. Interpret a code.

C. Block a pathway between the sender and receiver of a message.

D. Speak to large groups of people.

Answer: A

57. To decode a message is to

A. Translate ideas into code.

B. Reject a message.

C. Repeat a message.

D. Interpret a message.

Answer: D.
58. Feedback can come in the form of

A. Environmental noise.

B. Verbal and nonverbal listener responses.

C. Verbal communication only.

D. Nonverbal communication only.

Answer: B.

59. In the communication process, a receiver is

A. Message interference.

B. The person who decodes a message.

C. The person who encodes an idea.

D. A message pathway.

Answer: B.

60. Research has found that assertiveness in a relationship encourages:

A. Aggressiveness in the other partner.

B. Passivity in the other partner.

C. Intimacy in the relationship.

D. A lack of intimacy in the relationship.

Answer: C.
61. "Aggressiveness,""assertiveness," and "passiveness" are best used to
describe

A. Expressions of anger.

B. Dimensions of relationships.

C. Types of behavior.

D. Personality traits.

Answer: C.

62. Nonverbal communication

A. Is relatively unaffected by one's cultural background.

B. Involves facial expressions and eye contact only.

C. Is unrelated to written communication.

D. makes up the majority of all face-to-face communication

Answer: D.

63. The transfer and understanding of meaning is called:

A. message

B. message

C. decoding

D. communication

Answer: D.
64. Which of the following is not a barrier to effective communication?

A. Defensiveness

B. Channel richness

C. Filtering

D. Language

Answer: B.

65. All forms of Communication Except …………, is called as Non-verbal

Communication.

A. Sounds
B. Body Language
C. Environmental factors
D. Words
Answer: D.

66. What is the general purpose of nonverbal communication?

A. Dominate over the receiver

B. To clench your fist

C. Communicate feelings, whatever they are

D. Communicate anger

Answer: C.
67. .……….includes the study of body movements, eye-contact, facial
expressions and gestures.
A. Proxemics
B. Kinesics
C. Haptics
D. Vocalics

Answer: B.

68. Which of the following is NOT a form of verbal communication?

A. Appearance
B. Letters
C. Books
D. Reports

Answer: A.

69. Which of the following describes nonverbal communication?

A. Non-verbal communication is writing.

B. Nonverbal communication is interpersonal communication through
nonlinguistic means.
C. Non-verbal communication is everything including your words.
D. Nonverbal communication uses linguistic symbols.

Answer: B.

70. Vocalics, a type of nonverbal Communication deals with the study of:
A. Time
B. Space
C. Touch
D. Voice
Answer: D.
71. If a person’s ___________ is too fast, they are hard to follow.
A. Volume
B. Rate
C. Inflection
D. Tone
Answer: B.

72. This can help provoke thoughts or create suspense.

A. Pause
B. Volume
C. Pitch
D. None of the above
Answer: A.

73. . ………….. is the level of loudness or softness in a person’s voice

A. Tone
B. Volume
C. Pitch
D. Vocalization

Answer: B.

74. The highness or lowness in the sound of a voice is called as …………..of

voice
A. Tone
B. Volume
C. Pitch
D. Rate
Answer: C.
75. Making direct Eye Contact often will be viewed as a sign of:

A. Conspiracy and doubt

B. Honesty and credibility
C. Curiosity or suspense
D. Hate
Answer: B.

76. Which of the following statements about nonverbal communication is

false?

A. It complements verbal language.

B. It conveys information efficiently.
C. It has universal meaning.
D. It can reveal true feelings.
Answer: C.

77. Arriving ahead of time for a meeting is an example of :

A. Feedback

B. Body language

C. Nonverbal communication

D. Verbal communication

Answer: C.
78. Effective teams can:
A. Be bought
B. Be formed with force.
C. Be created through trust and safety
D. Exist without having a common goal
Answer: C