CN102024 - Turnaround (TAR) Support and General Maintenance Services

Principles No KPI Name Units Target Accountability Frequency Jan-2017 Feb-2017 Mar-2017 Q1 Apr-2017 May-2017 Jun-2017 Q2 Jul-2017 Aug-2017 Sep-2017 Q3 Oct-2017 Nov-2017 Dec-2017

Daily
Reporting 1 Level 3 Plan Reporting % 100% Contractor to complete (where 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
applicable)

Non-Conformance 0 0 0 0 0 0 0 0 0 0 0 0
2 Number <1 Contractor to complete Monthly 0% 0 0
Reporting 1: Frequency

Non-Conformance Average 0 0 0 0 0 0 0 0 0 0 0 0
3 <10 days Contractor to complete Monthly 0% 0 0
Reporting 2: Resolution Duration

One per 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
4 GOC Compliance % 100% Contractor to complete 0% 0% 0%
call-off
Quality and
Performance

5 Weld Failure Rate % <2% Contractor to complete Monthly 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Non-Destructive Engineering 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
6 % 100% Contractor to complete Monthly 0% 0% 0%
(NDE) Company Approval

Contractor Management Site > 2 site visits 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

7 Number Contractor to complete Monthly 0% 0% 0%
Visits per month

8 CTR Accuracy % >80%* Contractor to complete Monthly 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Commercial 9 Accuracy of Cost Report % 100% Contractor to complete Monthly 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

OR in Place Prior to Works 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

10 % 100% Contractor to complete Monthly 0% 0% 0%
Commencing

> 4 hours, per

Training 11 Technical Training Average Hours employee, per Contractor to complete Monthly 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
quarter

* aim to increase targets over time

772250397.xlsx / KPI Report

 Year End Year End
Q4 Jan-2018 Feb-2018 Mar-2018 Q1 Apr-2018 May-2018 Jun-2018 Q2 Jul-2018 Aug-2018 Sep-2018 Q3 Oct-2018 Nov-2018 Dec-2018 Q4 Jan-2019 Feb-2019 Mar-2019 Q1 Apr-2019 May-2019
2017 2018

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

772250397.xlsx / KPI Report

 Year End
Jun-2019 Q2 Jul-2019 Aug-2019 Sep-2019 Q3 Oct-2019 Nov-2019 Dec-2019 Q4
2019

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

0 0 0 0 0 0 0 0 0 0 0

772250397.xlsx / KPI Report

 Year End Year End
TAR & General Maintenance KPIs Jan-2017 Feb-2017 Mar-2017 Q1 Apr-2017 May-2017 Jun-2017 Q2 Jul-2017 Aug-2017 Sep-2017 Q3 Oct-2017 Nov-2017 Dec-2017 Q4
2017
Jan-2018 Feb-2018 Mar-2018 Q1 Apr-2018 May-2018 Jun-2018 Q2 Jul-2018 Aug-2018 Sep-2018 Q3 Oct-2018 Nov-2018 Dec-2018 Q4
2018

Level 3 Plan Reporting 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Non-Conformance
Reporting 1: Frequency 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Non-Conformance
Reporting 2: Resolution 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
GOC Compliance 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Weld Failure Rate 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Non-Destructive Engineering (NDE) Company Ap 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Contractor Management Site Visits 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CTR Accuracy 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Accuracy of Cost Report 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
OR in Place Prior to Works Commencing 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Technical Training 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
 KEY PERFORMANCE INDICATORS
Principles No KPI Name KPI Definition Rational Measure

Daily report to include the following:

- method statement,
- risk assessment, Daily report with method statement to be submitted
Reporting 1 Level 3 Plan Reporting - S-curve, COMPANY relies on timely and accurate reporting. to CAM. KPI displayed as monthly percentage - i.e.
- key milestones. 100% reflects no missed reports.
To be submitted daily, from point of CTR development to construction completion. Any variations from
plan to be justified.

Non-Conformance Number of NCRs raised over a quarter (to be

2 Number of Non-Conformance Reports (NCRs) raised by COMPANY. Tracking non-conformances under the contract.
Reporting 1: Frequency reported monthly).

Average time taken per month from issuance of

Non-Conformance Time taken for CONTRACTOR to close/ provide action plan to address any formal Non-Conformance
3 Monitoring of how quickly CONTRACTOR responds to NCRs. NCR to COMPANY receipt of action plan from
Reporting 2: Resolution Reports (NCRs).
CONTRACTOR.

On-time submission of GOC report. Report to include management integrity database / procedure, full GOC reporting is critical to progress proceeding works in timely manner, and to maintain One GOC dossier to be submitted per CTR, within
4 GOC Compliance
package of job from design to handover to Operations (to include hydrotesting, radiography, etc.). accurate records. 24 hours of completion of WORKS.

Quality and
Performance

Welds failure rates, displayed as percentage of welding activity. Number of weld failures / number of weld jobs
5 Weld Failure Rate To measure quality of welding. Reinforce importance of meeting QA/QC and safety standards.
Weld daily report to include information on welder qualifications and update on Weld Procedures. completed (shown as %)

Non-Destructive Engineering All third party companies must be ROO approved/verified. Required QA/QC documents, certifications and To ensure quality of non-destructive engineering and maintain focus on meeting QA/QC and Percentage of third party NDE companies that are
6
(NDE) Company Approval equipment information to be submitted as per COMPANY requirements. safety standards. ROO approved.

Contractor Management Site To record the number of CONTRACTOR management site visits. Management to be defined as senior To ensure CONTRACTOR management presence at worksites to maintain focus on safety Number of site visits to Rumaila field by
7
Visits CONTRACTOR PERSONNEL, who are not named on the relevant CTR. and quality. CONTRACTOR management, per month.

Quality of CTRs submitted by CONTRACTOR, to be measured by acceptance at first submission. Areas

include proposed level of manpower and resources to be allocated to the specific WORK. Poor quality to COMPANY requires timely and accurate response to CTR requests. Measure shall track % of CTRs accepted by the CAM and cost
8 CTR Accuracy
include CTRs that are rejected by the line or cost controller. Note that only CTRs relating to awarded work quality of CONTRACTOR's submitted CTRs. controller without any revisions required.
are included.

Accuracy and timely submittal of monthly cost report submitted to COMPANY by CONTRACTOR. Quality % of cost reports issued to COMPANY on time and
CONTRACTOR shall effectively track contract costs and issue accurate cost report on a
Commercial 9 Accuracy of Cost Report to include all call-offs to be correctly detailed. accurate, i.e. without amendments requested by
monthly basis.
Cost Controller.

All works must be undertaken with call-off order coverage. The call-off should accurately describe the
OR in Place Prior to Works % of work completed with sufficient contractual
10 work activity, and any extension to the required resources must be pre-approved by the CAM and To monitor any work which is completed without the required contractual cover.
Commencing cover.
captured via an OR amendment.

To show training provided by CONTRACTOR for CONTRACTOR PERSONNEL - to include refresher Measure shall track the level of specific training for CONTRACTOR PERSONNEL. Details
Training 11 Technical Training Average training hours completed per employee
training courses. regarding training effectiveness and performance improvement as a result are also requested.

772250397.xlsx / KPI Definitions