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Marketing Tourist Destinations in Emerging Economies: Towards Competitive and Sustainable Emerging Tourist Destinations Ishmael Mensah full chapter instant download
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PALGRAVE STUDIES OF
MARKETING IN EMERGING ECONOMIES
Series Editors
Robert E. Hinson
Durban University of Technology
University of Ghana Business School
Accra, Ghana
Ogechi Adeola
Pan-Atlantic University
Lagos Business School
Lagos, Nigeria
This book series focuses on contemporary themes in marketing and mar-
keting management research in emerging markets and developing econo-
mies. Books in the series cover the BRICS (Brazil, Russia, India, China
and South Africa), MINT (Mexico, Indonesia, Nigeria and Turkey),
CIVETS (Colombia, Indonesia, Vietnam, Egypt, Turkey, and South
Africa); EAGLE economies (those which are expected to lead growth in
the next ten years, such as Brazil, China, India, Indonesia, South Korea,
Mexico, Russia, Taiwan, and Turkey) and all other African countries
(classified under developing countries), taking into consideration the
demographic, socio-cultural and macro-economic factors influencing
consumer choices in these markets. The series synthesizes key subject
areas in marketing, discuss marketing issues, processes, procedures and
strategies across communities, regions and continents, and also the way
digital innovation is changing the business landscape in emerging
economies.
Palgrave Studies of Marketing in Emerging Economies presents a
unique opportunity to examine and discuss marketing strategy and its
implications in emerging economies, thereby filling a gap in current mar-
keting literature.
All chapter submissions to the series will undergo a double blind peer
review and all book proposals will undergo a single blind peer review.
Marketing Tourist
Destinations in
Emerging Economies
Towards Competitive and Sustainable
Emerging Tourist Destinations
Editors
Ishmael Mensah Kandappan Balasubramanian
University of Cape Coast Taylor’s University
Cape Coast, Ghana Selangor, Malaysia
© The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature
Switzerland AG 2022
This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether
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illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and trans-
mission or information storage and retrieval, electronic adaptation, computer software, or by similar or
dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication
does not imply, even in the absence of a specific statement, that such names are exempt from the relevant
protective laws and regulations and therefore free for general use.
The publisher, the authors and the editors are safe to assume that the advice and information in this book
are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or
the editors give a warranty, expressed or implied, with respect to the material contained herein or for any
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Preface
This book project would not have been accomplished without the sup-
port of some individuals and organizations. First, we wish to express our
sincerest appreciation to the series editors Prof. Robert Ebo Hinson and
Prof. Ogechi Adeola for believing in us and allowing us to contribute to
the book series ‘Palgrave Studies of Marketing in Emerging Economies’.
We also wish to acknowledge all the authors and anonymous reviewers
without whom this project would have been a failure. Our special thanks
go to the Team at Springer Nature, including Rubina Infanta Rani, the
Project Coordinator, for their immense support. Finally, we acknowledge
Mr Emmanuel Agbaglo and Ms Eunice Sakyi Kyeremah for editorial
assistance.
vii
Contents
ix
x Contents
Index299
Notes on Contributors
xiii
xiv Notes on Contributors
textbooks on tourism, which are used in tertiary and senior high schools
in the Philippines.
Mohd Azlan Abu Bakar is the Dean for Faculty of Management,
PICOMS International University College. He has lectured at the same
institution since 2018. He holds a professional degree from the Chartered
Institute of Logistics and Transport (CILT), UK, and a Master of Science
in Transport and Logistics. His research interests include supply chain
management and logistics management.
Kandappan Balasubramanian is an associate professor with the School
of Hospitality, Tourism and Events, Taylor’s University, Malaysia, and an
Apple Distinguished Educator. His research interests include Industrial
Revolution 4.0, service innovation in hospitality 4.0, teaching innova-
tion towards transformation in the educational and industry sector, mar-
keting in the hospitality industry as well as in higher education.
Sarah Blankson-Stiles-Ocran is Assistant Lecturer in Hospitality
Management at the Ho Technical University, Ghana. She holds an MPhil
degree in Hospitality Management from the University of Cape Coast.
Her research interests include employees’ well-being, employees’ work
attitudes, intentions and behaviour, as well as food handling, recipe
development and food tourism.
Reil G. Cruz is an associate professor at the University of the Philippines
Asian Institute of Tourism, where he also serves as the Institute Secretary.
He served as an international consultant in Human Resource
Development, Marketing, and Livelihood Generation for the UN World
Tourism Organization in East Timor, Sri Lanka, and North Korea from
2005 to 2006. His research interests include tourism planning and devel-
opment, tourism impact and sustainability, ecotourism, and sustainable
tourism.
Joy Sheelah B. Era is the Dean of the Institute of Tourism and Hotel
Management, Far Eastern University, Manila. She holds a PhD in
Philippine Studies and MA in Art Studies from the University of the
Philippines-Diliman. Her other affiliations include Accreditor of the
Philippine Association of Colleges and Universities Commission on
Notes on Contributors xv
xix
xx Abbreviations
Fig. 1.1 The tourism system. (Source: Adapted from Leiper (1995)) 6
Fig. 3.1 The progress of mass tourism events 52
Fig. 4.1 Destination competitiveness model. (Source: Ritchie
and Crouch (2003)) 82
Fig. 5.1 Model of consumer decision-making. (Source: Engel
et al., 1978) 110
Fig. 6.1 Proposed framework of linkages between service quality,
perceived value, tourist satisfaction, and destination loyalty 134
Fig. 7.1 Tourism distribution channel 151
Fig. 8.1 E-tourism system’s conceptual framework (Kazandzhieva &
Santana, 2019). (Notes: DMOs: Destination management
organisations; DMSs: destination management systems
[TISCover, VisitSingapore, VisitFinland, MySwitzerland,
VisitBritain]; WS: web service; SM BEs: social media booking
engines [TripAdvisor, HolidayCheck, Facebook, Twitter];
MoAs: mobile applications; P2P BEs: per-to-per booking
engines [Airbnb, Uber]; Meta SEs: metasearch engines
[Google, Kayak, Skyscanner]; OTAs/TEMs: online travel
agencies/tourism e-mediaries [Expedia, Orbitz, Travelocity];
TAs WS: travel agents web service; TOs WS: tour operators
web service; GDSs: global distribution systems [Amadeus,
xxiii
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York et du «Dictionnaire biographique brésilien», voyons maintenant les
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une aptitude rare pour la science hydrographique, jusque-là assez en retard
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Catherine. Le travail fut exécuté dans des conditions irréprochables; le
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«Après la fin de la guerre du Paraguay, Hoonholtz fut nommé chef de la
Commission de démarcation des limites de l’Empire, au Nord. L’exposé qui
précède a montré comment il sut s’acquitter de cette difficile et pénible
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Antonina ou Paranagua, qui offrait les meilleures conditions techniques et
financières comme entrepôt maritime de la province. Hoonholtz fut encore
appelé pour cette difficulté, et avec la bonne volonté qu’il apportait toujours
au service de son pays, il accepta l’invitation du ministre de l’agriculture;
après des études sérieuses et des observations prolongées, il démontra que
le port de Antonina était celui qui réunissait les conditions requises. Le 5
novembre 1878, à l’Institut Polytechnique Brésilien, un distingué ingénieur,
M. André Rebouças, parlait ainsi à cet égard:
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