Doctor Manual

2010
DOCTOR NP
(PDA
VERSION)
User
handbook
EN User handbook Edition Language
DOCTOR NP
Contents
1. Introduction............................................................................................................................5
1.1. Goal.................................................................................................................................5
1.2. Platforms supported . ......................................................................................................5
2. General characteristics of the application..........................................................................6
2.1. Graphic interface structure..............................................................................................6
2.1.1. Toolbar.................................................................................................................7
2.1.1.1. SetUp.....................................................................................................7
2.1.1.2. Connection button..................................................................................8
2.1.1.3. Statistics.................................................................................................8
2.1.2. Status bar;............................................................................................................9
3. Connection...........................................................................................................................10
3.1. Connection with the appliance.......................................................................................10
4. Tests Management...............................................................................................................11
4.1. Introduction to tests....................................................................................................... 11
4.2. Single Test.....................................................................................................................12
4.2.1. Selection............................................................................................................12
4.2.2. Implementation...................................................................................................12
4.2.2.1. Instant message window......................................................................13
4.2.2.2. Test start window..................................................................................14
4.2.2.3. Test result window................................................................................14
4.3. Automatic test sequences..............................................................................................15
5. Help.......................................................................................................................................16
5.1. Description of the Help function.....................................................................................16
6. Doctor NP – Dishwashing...................................................................................................17
6.1. Components test . .........................................................................................................17
6.1.1. Door test.............................................................................................................18
6.1.2. Anti-overflow system test...................................................................................18
6.1.3. Turbidity sensor test...........................................................................................18
6.1.4. Water filling test (Solenoid valve + pressure switch + turbine)...........................19
6.1.5. Wash Motor Test (+water filling circuit)..............................................................20
6.1.6. Alternate Motor Test (+water filling circuit).........................................................21
6.1.7. NTC temperature sensor test (+water filling circuit) ..........................................22
6.1.8. Drain Pump Test (+ filling circuit)........................................................................23
6.1.9. Dispenser Solenoid Valve Test...........................................................................23
6.1.10. Regeneration Solenoid Valve Test.....................................................................24
6.1.11. SPECIAL TEST - Total Test................................................................................24
6.2. Interface test..................................................................................................................27
6.2.1. Test on LEDs/Display.........................................................................................28
6.2.2. Buttons Test.......................................................................................................28
6.3. Monitoring parameters...................................................................................................30
User handbook Edition Language

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6.4. Statistics.........................................................................................................................31
6.4.1. Last Cycles Statistics ........................................................................................31
6.4.2. Global Statistics ................................................................................................33
6.4.3. Faults.................................................................................................................34
6.4.4. Pre faults ...........................................................................................................35
6.4.5. Black box............................................................................................................35
6.4.6. How to read statistics.........................................................................................35
7. Doctor NP – Washing...........................................................................................................37
7.1. Components test............................................................................................................37
7.1.1. Door lock............................................................................................................37
7.1.2. Motor..................................................................................................................37
7.1.3. Status pressure switch.......................................................................................38
7.1.4. Linear pressure switch.......................................................................................38
7.1.5. Wash EV............................................................................................................39
7.1.6. Wash temperature sensor..................................................................................39
7.1.7. Wash heater.......................................................................................................39
7.1.8. HOT EV..............................................................................................................40
7.1.9. Prewash EV.......................................................................................................40
7.1.10. Fabric Softener EV.............................................................................................40
7.1.11. Drain pump.........................................................................................................41
7.1.12. Drying heater and fan .......................................................................................41
7.1.13. Drying EV...........................................................................................................42
7.2. Interface test..................................................................................................................42
7.2.2. Knob test............................................................................................................43
7.2.3. Buttons Test.......................................................................................................44
7.2.4. Selector test.......................................................................................................45
7.3. Special Tests . ...............................................................................................................46
7.3.1. SPIN CYCLE test...............................................................................................47
7.3.2. Monitoring parameters.......................................................................................48
7.4. Statistics.........................................................................................................................49
7.4.1. Aracadia.............................................................................................................49
7.4.1.1. Information of global utilization ...........................................................49
7.4.1.2. Cycles information ..............................................................................51
7.4.1.3. Information on faults. ..........................................................................52
7.4.1.4. Information on Prefaults ......................................................................53
7.4.1.5. Information on most recent cycle ........................................................53
7.4.1.6. BlackBox Information ..........................................................................53
7.4.2. Arcadia 2............................................................................................................54
7.4.2.1. Information of global utilization ...........................................................54
7.4.2.2. Cycles information ..............................................................................56
7.4.2.3. Information on faults. ..........................................................................56
7.4.2.4. Information on Prefaults ......................................................................56
7.5. Tips ...............................................................................................................................57

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8. Doctor NP - Cooling.............................................................................................................58
8.1. Components test............................................................................................................58
8.1.1. Test on the FZ and FR fan.................................................................................59
8.1.2. Dampers test......................................................................................................60
8.1.3. Sensors Test (FR air, evaporator, FZ air)...........................................................62
8.1.4. Defrost heating elements...................................................................................63
8.1.5. “Ever Fresh” Test................................................................................................64
8.1.6. Lamp Test...........................................................................................................65
8.1.7. Solenoid Valve Test............................................................................................66
8.1.8. Compressor test.................................................................................................66
8.2. Interface test..................................................................................................................67
8.2.2. Buttons Test.......................................................................................................68
8.3. Special Tests..................................................................................................................69
8.3.1. Global Test.........................................................................................................69
8.3.2. Defrost elements test (No-Frost products only).................................................70
8.3.3. Internal Temperatures Graph.............................................................................70
8.4. Monitoring Parameters (sensors)..................................................................................73
8.5. Statistics.........................................................................................................................74
8.5.1. Global utilization information..............................................................................74
8.5.2. Fault information................................................................................................74
8.5.3. Daily statistics....................................................................................................75
9. Doctor NP – Induction Hobs...............................................................................................78
9.1. Components test............................................................................................................78
9.1.1. Inductors test......................................................................................................79
9.1.2. Fan test..............................................................................................................79
9.2. Interface test..................................................................................................................80
9.2.2. Buttons Test.......................................................................................................81
9.3. Monitoring parameters ..................................................................................................83
9.4. Statistics.........................................................................................................................84
9.4.1. Global:................................................................................................................84
9.4.2. Last cycles:........................................................................................................86
9.4.3. Last fault:............................................................................................................88
9.5. Tips ...............................................................................................................................89

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1. Introduction
1.1. Goal
Doctor is a software application operating within the Indesit Company Remote Assistance project
and it is designed to facilitate domestic appliance Assistance service personnel in relation to the
functions controlled by the Main circuit board and the display.
The aim of this document is to supply a user handbook for the Doctor application by describing its
salient characteristics. Special attention must be reserved for the user graphic interface (access
point for all software functions), the description of the tests, and reading of statistics.
1.2. Platforms supported

Compatibility of Doctor NP with the different platforms:
Washing Machine/ Washer-Dryer: ARCADIA and ARCADIA 2
Cooling: CL2005 and CL2008
Cooking: ISI 2008 Induction Hobs
Dish Washing: DEA 602

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2. General characteristics of the application
2.1. Graphic interface structure
When the application is opened the following graphic interface is displayed:
3
4
1

Fig 1
As can be seen from the figure, the interface is divided into four separate logical parts:
1. Toolbar;
2. Hardware Configuration;
3. Tests Management;
4. Status bar.
Each part will be analyzed in detail in the relative chapters.

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2.1.1. Toolbar
The toolbar contains the following functions/icons:
●● SetUp
●● Connection button
●● Statistics
2.1.1.1. SetUp
In normal circumstances the technician performs SetUp procedures only at the first start-up.
The software SetUp involves defining the required configuration parameters:
●● COM port to be used for communication with the appliance.
●● Language.
Select SetUp to choose the parameter to be defined, as shown in the following figure:
COM port selection

The technician must choose the same COM port associated with the Bluetooth Service Hardware
Key during the recognition procedure.
Incorrect assignment of the port can generate a COM port open message or a generic communication
error message.
Language selection
The default language is English. To change language choose from among the 13 languages
currently present. (Italian, English, French, Spanish, Greek, Dutch, Czech, Hungarian, German,
Polish, Russian, Turkish, Portuguese).

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2.1.1.2. Connection button
The connection is launched by means of the connection button identified by a PC icon and located
immediately to the right of the “SetUp” button
2.1.1.3. Statistics
As soon as the connection has been established you can open the statistics window by clicking
on the icon
Fig 2. (DW example)

The Statistics record the global life / operation / faults history of the appliance.

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2.1.2. Status bar;
The Status Bar is utilized to inform the technician of the application status in terms of operating
steps.
For example, during the tests the Status Bar indicates the stage of the routine currently in progress
(E.g.: Wait pressure switch full) and the relative result.
The structure is read-only, and it always shows either:
●● A help message showing the next action required;
●● The result of the last operation performed;
Anyway, the Status Bar is a point of reference for correct utilization of the software.
Fig 3

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3. Connection
3.1. Connection with the appliance
Choice of the COM used for the connection; pressing the connection button starts the communication:
●● all the information associated with the setting is uploaded in the interface;
●● the button to open the tests management window is enabled;
●● the statistics icon is enabled.
If the connection is successful, the result will be an interface such as the one shown in the figure.
Fig 4 (DW example)
Any communication errors are signaled by means of messages displayed on pop-up windows and
on the Status Bar.

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4. Tests Management
4.1. Introduction to tests
Once the connection with the appliance has been established, clicking the “Test...” button opens
the following tests management window (the example for WM and DW is shown below):
Fig 5 (CL graphic interface) Fig 6 (DW graphic interface)
The user can choose from among different types of tests on the appliance:
●● Single Test;
●● Automatic Test (Main automatic test and Display automatic test);
●● Special test (special tests differ in accordance with the product)
●● Advanced Monitor
For the DW doctor the Main automatic test is not present, although the individual tests include
the TOTAL TEST, which is a special test that constitutes a sequence of tests without the facility to
skip to the next routine.

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4.2. Single Test
4.2.1. Selection
To perform a test in single mode:
1. Select the test by mens of the drop-down menu at the top of the tests management window;
Fig 7
2. Press the run button ;
Before starting the test, the STOP and Forward function buttons are disabled: these options are
enabled only during execution of the test.
4.2.2. Implementation
Display of the execution status of a test and the relative result is provided on the right of the graphic
interface:
●● The currently running test is highlighted by a yellow arrow in the LED ;
●● If the test ends successfully:
-- the string “Test OK: No Errors” appears on the line associated with the test;
-- the LED associated with the test shows GREEN .
●● If the test ends unsuccessfully:
-- the string “Test Fail:” followed by the cause of failure appears on the line associated with
the test;
-- the test LED shows RED .

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The following three figures illustrate the situations described above. example for cooling
Fig 8 Fig 9 Fig 10

3 window types may be displayed in during the various stages of progress of the tests:
●● Instant message window
●● Test start window
●● Test result window
4.2.2.1. Instant message window

This window is utilized for messages addressed to the technician concerning errors that have
occurred or to alert him to actions required for correct execution of the test. See, for example, the
window shown below, which is used to instruct the technician to close the dishwasher door!
Fig 11

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4.2.2.2. Test start window
This window type is used when indications must be provided for the technician concerning the
operations required prior to execution of the test. Example illustrated below:
Fig 12
4.2.2.3. Test result window

This window type is used at the end of the test or in specific stages of a test, to prompt the technician
to indicate whether the test (or stage) was passed. Example:
Fig 13

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4.3. Automatic test sequences
The software allows management of two automatic test sequences:
●● One responsible for execution of all the tests associated with the functional elements controlled
by the Main board, TestAutomaticoMAIN.
●● One responsible for execution of all the tests associated with the interface components,
TestAutomaticoDISPLAY.
Selection of one of the two sequences is achieved by pressing the relative button.
Execution follows the rules described previously for the Single Test mode, with certain specificities:
●● The execution follows the display list sequentially;
●● Execution is suspended at the time of the first failure (first fault identified);
●● To suspend execution and force the test result to Fail (STOP button ).
●● To force the program to go to the next test, interrupting the current test and setting it to Fail
status , press Passed button (>> button).

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5. Help
5.1. Description of the Help function
The software has an online help function linked to the faults and tests. The function is designed
to aid technicians during repairs by deciphering the fault codes and proposing actions to take in
accordance with the result of a given test.
To access the help function double-click the fault or the line associated with the component in
question: the software will display a Dialog box containing the relative information.
Example:
Fig 14 Fig 15

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6. Doctor NP – Dishwashing
The user can choose from among different types of tests on the appliance:
●● Single Test;
●● Automatic Test (Total test and Display automatic test);
Use single test when the diagnostic procedure indicates that the component is faulty and you
intend to test it.
Use total test when:
●● No faults can be found
●● The appliance is to be tested following repair
Conditions before starting the test:
●● tank should not be hot;
●● dispenser door closed;
●● dishwasher empty;
●● correct water fill and drain connections.
For the best test result use:

●● a max. temperature thermometer in the rack
●● transparent door + door closer lance.
6.1. Components test

The test procedure for the various dishwasher electrical/electronic components is described below.
Each single test terminates with the drain procedure, signaled by means of a feedback window.
Information required for correct execution of the test
The following window is displayed on start-up:
1. tank should not be hot
2. close dispenser door
3. insert a max. temp thermometer in the rack (not essential for the test)
4. fit transparent door + door closer lance (not essential for the test)
5. start test

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6.1.1. Door test
Designed to check correct door closing function.
Message “open door” is displayed for several seconds. Operation must be performed within 30
seconds.
Message “close door” displayed. Operation must be performed within 30 seconds.
(if test fails the software will indicate: door microswitch problems)
Suggestions if test fails:

¾¾Check for bad contact on connector CN03 - STRIP/FULL pins 1 and 2
¾¾Check door microswitch
¾¾Check door wiring
¾¾Replace Main PCB
6.1.2. Anti-overflow system test

Designed to check correct operation of aquastop float.
Aquastop sensor status is checked
(if test fails following message appears: “overflow system trip”)

¾¾Check for water leaks
¾¾Check float microswitch and float wiring
6.1.3. Turbidity sensor test

Designed to check correct operation of turbidity sensor.
Stages of the test:
●● door closed check
●● drain pump started
●● turbidity sensor is checked for 3 seconds. Test is OK if values are in the range 400-580 AD.
if test fails the software will indicate: value detected + turbidity sensor problems;
if test terminates successfully, the sensor value is displayed.

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¾¾Failure of a test could have other causes than the tested component. If the error message
shows a problem on another component, perform single test on component in question.
If error message is consistent with tested component, perform following checks:
¾¾Check for bad contact on connector CN07 - FULL pins 1, 2 and 3
¾¾Check turbidity sensor wiring
¾¾Replace sensor
6.1.4. Water filling test (Solenoid valve + pressure switch + turbine)

Designed to check correct operation of water filling function.
Stages of the test:
●● aquastop sensor status is checked
●● filling solenoid valve [ev] operated until reaching the Full Pressure Switch [PP]

¾¾Tap closed or partially closed
¾¾Filler hose squashed
¾¾Low water pressure
¾¾Filler hose filter blocked
¾¾Check for bad contact of Solenoid Valve on connector CN04 - STRIP/FULL pins 1 and 3
¾¾Filling solenoid valve faulty
¾¾Filling solenoid valve on main board short-circuited
¾¾Check for bad contact of Solenoid Valve on connector CN04 - STRIP/FULL pins 8 and 9
¾¾Turbine faulty or disconnected
¾¾Turbine wiring faulty
¾¾Check for bad contact of pressure switch on connector CN06 - STRIP/FULL pins 3 and 5
¾¾Pressure switch faulty
¾¾Pressure switch tube damaged

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¾¾Water in air trap
¾¾Air trap damaged
6.1.5. Wash Motor Test (+water filling circuit)

Designed to check correct operation of washing pump.
Caution: The result of this test on the synchronous motor must be set by the technician. The
synchronous motor cannot transmit feedback to the main PCB so it cannot communicate test fail
status if it is not functioning.
Stages of the test:
●● water filling up to 4 liters
●● washing motor (if BLDC 2500 rpm) runs for 30 seconds

¾¾Motor connectors disconnected
¾¾Wiring not compliant
¾¾Foreign body between motor vanes
¾¾Faulty motor; in this case, replace motor

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6.1.6. Alternate Motor Test (+water filling circuit)
Designed to check correct operation of alternate washing motor (if present).
Message displayed at start of test: Alternate and wash motor test. Fit transparent door (if possible)
and simulate closing of the door with the service lance. Take care not to damage the serial key.
Press START.
Stages of the test:
●● a pop-up window is displayed with the message: warning alternative wash check, 20 seconds
both outlets,
●● the wash motor + alternate motor are activated, both outlets.
●● a pop-up window is displayed with the following message: top only washing, 20 seconds
●● wash motor started + alternate wash motor, top delivery position 20 seconds
●● a pop-up window is displayed with the following message: bottom only washing, 20 seconds
●● Wash motor started + alternate wash motor, bottom outlet position 20 seconds
●● A pop-up window is displayed with the following message: alternate motor functioning
efficiently? Yes No…

¾¾Check for bad contact on connector CN05 - FULL pins 1, 3 and 5
¾¾Alternate motor wiring non compliant
¾¾Alternate motor faulty; in this case, replace motor
¾¾Check condition of spray arms: dirty or nozzles blocked?

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6.1.7. NTC temperature sensor test (+water filling circuit)
The test is designed to check correct operation of the heating circuit and temperature sensor.
Stages of the test:
●● feedback requested from heating circuit
●● feedback requested from NTC (negative result if temperature < 0° or > 100°C)
●● washing motor (if BLDC 2500 rpm)
●● NTC temperature is read and stored
●● heating element switched on and water heated up to delta T° 10 °C higher than first reading
(timeout 8 minutes)
●● a pop-up window is displayed with the following message: temperature comparison with manual
sensor

¾¾NTC cables disconnected, damaged
¾¾NTC wet, short circuit
¾¾NTC damaged, open circuit
¾¾Faulty heating element circuit
¾¾Heating element cables disconnected
¾¾Heating element ITR incorrectly calibrated/faulty
¾¾Main board relay faulty
¾¾Heater faulty

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6.1.8. Drain Pump Test (+ filling circuit)
Designed to check correct operation of drain pump.
Stages of the test:
●● drain pump operated until Empty Pressure switch + 10 seconds

¾¾Drain pump blocked by foreign body
¾¾Drain pump faulty/disconnected
¾¾Drain hose blocked
¾¾Drain trap blocked
¾¾Drain pump TRIAC faulty
6.1.9. Dispenser Solenoid Valve Test

Designed to check correct operation of the dispenser solenoid.
To test correct operation of the Dispenser start the test only after checking that it is closed and the
door has been closed.
A test start window is displayed prompting the technician to execute these two operations and start
the test only after they have been performed.
●● Activation of dispenser solenoid (for 15 seconds)
●● Window displayed: “open door and check that dispenser is effectively open”

¾¾Dispenser wiring non compliant
¾¾Dispenser is faulty

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6.1.10. Regeneration Solenoid Valve Test
Designed to check correct operation of the regeneration solenoid.
¾¾The following Pop-up window is displayed: Open door, insert service lance, remove salt
cover and tank filter. Press start to start the test.
¾¾The following Pop-up window is displayed: Warning. If no water is delivered from the well,
fail. If water flows from salt container, OK
¾¾Drain pump started
¾¾Regeneration Solenoid Valve [ev] activated and pop-up window displayed: regeneration
ev active. Press Start to start the test
¾¾Regeneration ev + filler ev activated and window displayed: regeneration ev + filling ev
active
¾¾Check the position of water egress.
¾¾Pop-up displayed: with selectable “Yes/No” and prompt “Water flowing from salt container?”;
if yes, test OK
¾¾Drain pump started

¾¾Water softener solenoid valve faulty
¾¾Check for faulty filler solenoid valve
6.1.11. SPECIAL TEST - Total Test

The “Total Test” (present in the list of single tests) performs all the single tests automatically and
more rapidly.
When this test is selected you avoid repeated water fills and drains which would otherwise occur
when performing tests individually, so the execution times are shortened significantly. The appliance
is filled once only and the water is used for all the tests.
Any errors are signaled on the status bar by means of the red LED and also by means of an instant
message.
Execution is suspended at the time of the first failure (first fault identified);
Automatic TOTAL TEST sequence:
Message displayed at start of test:
1. tank should not be hot
2. close dispenser door
3. insert a max. temp thermometer in the rack (not essential for the test)

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4. fit transparent door + position door closer lance (not essential for the test)
5. start test
The Status Bar shows the test progress, with “Test x of y” at the start of each test
Door test
-- Message “open door” is displayed for several seconds. Operation must be performed within
30 seconds.
Message “close door” displayed. Operation must be performed within 30 seconds.
Anti-overflow system test

-- Aquastop sensor status is checked
Turbidity sensor test

-- Drain pump started
-- Turbidity sensor is checked for 3 seconds. Test is OK if values are in the range 400-580 AD.
Water filling test (Solenoid valve + pressure switch + turbine)

-- aquastop sensor status is checked
-- filling solenoid valve [ev] operated until reaching the Full Pressure Switch [PP]
-- water filling up to 4 liters
Wash Motor Test(+ Filling Ev. + Pressure switch + turbine)

-- washing motor (if BLDC 2500 rpm)
* Warning: the synchronous motor check results must be specified by the technician. The
synchronous motor cannot transmit feedback to the main PCB so it cannot communicate test fail
status if it is not functioning.
Wash Motor Alternate Motor (Filler Solenoid Valve + Pressure switch + Turbine + Wash Pump)
-- The following message is displayed: Alternate and wash motor test. Fit transparent door (if
possible) and simulate closing of the door with the service lance. Take care not to damage
the serial key. Press START.
-- a pop-up window is displayed with the following message: warning, alternate wash check, 20
seconds, both delivery outlets,
-- the wash motor + alternate motor are activated, both delivery outlets.
-- a pop-up window is displayed with the following message: wash top only, 20 sec.
-- wash motor started + alternate wash motor, top delivery position 20 seconds
-- a pop-up window is displayed with the following message: wash bottom only, 20 sec.

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-- Wash motor started + alternate wash motor, bottom delivery position 20 seconds
-- A pop-up window is displayed with the following message: alternate motor functioning
efficiently? Yes No…
NTC test
-- feedback requested from NTC (negative result if temperature < 0° or > 100°C)
-- Display of NTC temperature reading
NTC temperature sensor test (+ Filler Solenoid Valve + Pressure switch + Turbine + Wash Pump)
-- feedback requested from heating circuit
-- feedback requested from NTC (negative result if temperature < 0° or > 100°C)
-- wash motor (if BLDC 2500 rpm)
-- NTC temperature is read and stored
-- heating element switched on and water heated up to delta T° 10 °C higher than first reading
(timeout 7 minutes)
-- A pop-up window is displayed with the following message: compare temperature reading with
manual sensor
Drain Pump Test (+ filling circuit)

-- drain pump operated until Empty Pressure switch + 10 seconds
Dispenser Solenoid Valve Test

-- Activation of dispenser solenoid (for 15 seconds)
-- Window displayed: “open door and check that dispenser is effectively open”
Regeneration solenoid
-- The following Pop-up window is displayed: Open door, insert service lance, remove salt cover
and tank filter. Press start to start the test.
-- The following Pop-up window is displayed: Warning. If no water is delivered from the well, fail.
If water flows from salt container, OK
-- drain pump started
-- Regeneration Solenoid Valve [ev] activated and pop-up window displayed: regeneration ev
active. Press Start to start the test
-- Regeneration ev + filler ev activated and window displayed: regeneration ev + filling ev active

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-- Check the position of water egress.
-- Pop-up displayed: with selectable “Yes/No” and prompt “Water flowing from salt container?”; if
yes, test OK
-- drain pump started
If total test fails, perform single test relative to stage in which total test was blocked.
6.2. Interface test

The tests performed on the User Interface cannot be carried out without visual check by the
technician who establishes the tests result.

Fig 16

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6.2.1. Test on LEDs/Display
The test is designed to check correct operation of the LEDs (or the display) present on the appliance
interface. During the test all LEDs present are illuminated and a pop-up is displayed to prompt the
technician to confirm the illumination of the LEDs.
Fig 17
¾¾Check for bad contact on connector CN08 - STRIP/FULL pins 1, 2, 3 and 4
¾¾Main board/user wiring faulty
¾¾User faulty
6.2.2. Buttons Test

The test is designed to check correct operation of the buttons on the appliance user interface by
means of a graphic dialog that self-configures on the basis of the setting.
Even though number of buttons displayed may not correspond with the number of buttons
actually present on the appliance, the test can anyway be performed restricted to the buttons
on the appliance.

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Fig 18
During the test press all the buttons one at a time and check that they are working correctly, as
identified by a color change of the icon and a tick in the associated CheckBox.

Fig 19
The conclusion and result of the test are established by the technician who selects the conclusion
button on the basis of the results: KO or OK.

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¾¾Check for bad contact on connector CN08 - STRIP/FULL pins 1, 2, 3 and 4
¾¾User faulty
6.3. Monitoring parameters

Press the “Monitoring parameters” button to open this window:
Fig 20
This window provides access to some key information, read directly from the Main PCB.
Pressure switch (empty 0; full 1)
Temperature NTC: degrees C° as detected by the NTC sensor
Anti-overflow system (closed 0 normal position; open 1 in alarm)
Regenerate ----read statistical data
Door (open 0; closed 1)
Heating element (off; on)

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6.4. Statistics
The statistics are read during connection of the appliance. The statistics are displayed in a specific
window that is opened by means of a button on the main panel toolbar .
The statistics are divided into

●● Last cycles stat: taken from the last 8 cycles of operation of the appliance
●● Faults: This section contains information concerning the last 5 faults that occurred on the
appliance. The order is from the most recent fault to the oldest.
●● Pre Faults: This section contains information concerning the last 5 prefaults that occurred on
the appliance. The order is from the most recent prefault to the oldest.
●● Global statistics: associated with the overall operation of the appliance
●● BlackBox: not relevant for the technician
Important! Reprogramming the main board deletes all recorded statistical data.
6.4.1. Last Cycles Statistics

This section contains statistical data for the last 8 cycles executed by the appliance.
Order:
Cycle -1 (last cycle) = data for most recent cycle
…
Cycle -8 = data for oldest cycle (of all recorded cycles)
At the end of each cycle the list scrolls: the data of the oldest cycle are deleted and the data for
the cycle just completed are added at the beginning.

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For each cycle the data are organized in accordance with the following structure
○○ Cycle
Number of cycle executed
○○ User water hardness

adjustment of water hardness selected by user
○○ Dishes rack
rack setting chosen by user
possible values: 0- Washes on both racks
1- Washes on top rack
2- Washes on bottom rack
○○ regeneration count
Indicates presence or absence of salt.
Value 0 indicates salt is present.
Value 8 indicates salt is absent.
○○ rinse aid status

Indicates presence or absence of rinse aid liquid
Values (Present; Not Present)
○○ function
displayed on each function of the appliance (e.g. night option function, extra dry function,
etc.) the status of the function, and the ON/OFF value value is displayed.
○○ turbidity
Percent turbidity (0-100)
Value 0 - minimum dirt level
Value 100 - maximum dirt level

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○○ turbidity calibration
Not relevant for the technician
Saved in one bit of each element if the corresponding reading was executed with calibration
PWM (value 0) or default PMW (value 1).
If the turbidity sensor is not present the elements remain on 0.
○○ Restore
number of times in which the appliance had to replenish the water (with respect to the
preset quantity) to ensure dynamic balance.
○○ KO Restore
number of times in which the appliance skipped the cycle stage (prewash or wash or rinse)
because dynamic balance was not reached (full dynamic pressure switch). This occurs
when replenishment reaches 5.5 liters and full pressure switch has not yet been reached.
Probably problems with hydraulic circuit (clogged filters, pressure switch calibration)
○○ Duration
cycle duration in minutes.
The possible delay set for starting, or the intervals in which the cycle is in PAUSE status
are not included.
○○ alarm code
○○ alarm subcode
○○ pre-alarm code
○○ pre-alarm subcode
6.4.2. Global Statistics

This structure includes counters that start from 0 and are incremented throughout the product
lifetime.
○○ cycle executed
cycle executed [i] indicates the number of times of execution of the cycle that occupies
the i-th position of the selector.

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○○ cycle restore ko
number of cycles in which at least one Restore KO has occurred
○○ cycle with delayed start

indicates the number of cycles started with a delay. The variable is incremented when the
cycle is started, so it also includes any cycles that have been reset.
○○ Appliance running time

Total running time of the appliance in HOURS
○○ Functions
Each buffer element indicates the number of cycles in which a certain user function has
been selected
6.4.3. Faults
This section contains information concerning the last 5 faults that occurred on the appliance. The
order is from the most recent fault to the oldest.
Whenever a new fault occurs, if the code or subcode are different from those of the most recent
stored fault saved fault, the list is scrolled, deleting the oldest information and adding the information
relative to the new fault at the beginning. If the code or subcode coincide with those of the most
recent fault, only the most recent fault Occurrence field will be incremented; this field records the
number of consecutive times the fault occurred. As the list scrolls it also retains, for each recorded
fault, also the information concerning the number of times it has recurred.
For each fault, the information is arranged in accordance with the structure:
○○ code
○○ subcode
○○ occurrence: number of times the fault recurred

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6.4.4. Pre faults
This section contains information concerning the last 5 prefaults that occurred on the appliance.
The order is from the most recent prefault to the oldest.
With regard to the storage routine, the same logic is applicable as for the Faults, with the sole
difference that the prefault is recorded in PreFault[] at the time it occurs.
For each fault, the information is arranged in accordance with the structure:
○○ code
○○ subcode
○○ occurrence: number of times the fault recurred
6.4.5. Black box

Not relevant for the technician
6.4.6. How to read statistics

If the customer reports poor drying results, check whether rinse aid was present in the 8 previous
cycles.
If the customer reports a white deposit in the tank, check for lime scale (excessively hard water),
check:
●● the water hardness setting present in the last 8 cycles, and whether the setting was correct
●● the presence of salt in the last 8 cycles
If the customer reports dishes with white cloudy stains, check whether the water is too soft;
check the water hardness value set in the last 8 cycles.
If the customer reports poor washing performance check the last 8 cycles executed by the
appliance and the dirt level detected by the turbidity sensor (if present). If the customer uses the rapid
cycle with very heavily soiled dishes, poor washing performance is to be expected. Recommend
the use of longer cycles. Check for RESTORE or KO RESTORE routines, which indicate a clogged
filter or problems on the water cycle.
If the customer reports imperfect washing in one of the racks, check whether a washing option
with just one of the racks has been utilized during the 8 preceding cycles. If so, the technician must
explain to the customer that the dishes must be placed only in the selected rack.
If the customer reports that the cycle lasts too long, check the actual duration of the last 8 cycles.
You can also explain that if the dishes are very dirty (read the value of the turbidity sensor), the
appliance detects this condition and extends the duration of the cycles to improve washing results.

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If the customer reports excessive foam, check the cycle performed by the customer (especially if
a rapid cycle has been used), the turbidity sensor value (if “0” the customer is probably prewashing
the dishes) and ask whether he is using too much detergent or multifunction tablets. If these
conditions are fulfilled, advise the customer to stop prewashing the dishes and/or to stop using
multifunction tablets.
If the customer reports that the cycle finishes in 10 minutes with poor washing results, check
to see whether Restore or KO Restore routines have occurred in the last 8 cycles; if so, check
for possible clogged filters, if the pressure switch, if the pressure switch is subject to calibration
problems, advise the customer to load cook pots in the correct position.

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7. Doctor NP – Washing
7.1.1. Door lock

Lock and unlock the door.
●● If the door is locked wait for the timeout, after which if the door has not unlocked, the test fails
●● If the door is unlocked, lock it and then return to the above step

¾¾water infiltration on door lock connector
¾¾door lock terminal board
¾¾door lock wiring
¾¾door lock
7.1.2. Motor
●● Door Lock Activation
●● The motor is started and run at 40 rpm in a COUNTERCLOCKWISE direction
●● Occurs if this condition is fulfilled
●● If it is, the motor is stopped and the system waits for it to be switched off
●● The motor is started and run at 40 rpm in a CLOCKWISE direction
●● Occurs if this condition is fulfilled

¾¾water infiltration on door lock connector
¾¾door lock terminal board
¾¾door lock wiring
¾¾Door lock
¾¾Contacts of motor connector on board
¾¾Tacho generator winding: motor connector pins 1 and 2, impedance between 115 and
170 ohm
¾¾In case of short circuit or open circuit check wiring between pins 1 and 2
¾¾Motor
¾¾Main PCB

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7.1.3. Status pressure switch
This test is based on the following steps:
●● Door lock
●● Verification of the pressure switch full/empty criterion:
a. IF empty → pressure switch full procedure by means of wash solenoid valve
b. IF full → pressure switch empty procedure

¾¾check pressure switch wiring on board side and component side
¾¾check pressure switch tube
¾¾Pressure switch
¾¾Main PCB
7.1.4. Linear pressure switch

●● Forcing of the appliance to perform a reset in such a way as to update the pressure switch values.
Wait 1.5 sec.
●● Reading of current value of the linear pressure switch
●● Check that the value read is within the range of the linear pressure switch
●● Drain pump activation
●● Wait for pressure switch self-calibration procedure
●● Switch off drain pump

¾¾check pressure switch wiring on board side and component side
¾¾check pump wiring on board side and component side
¾¾check pump filter and wall drain outlet
¾¾empty tank, reprogram Main PCB then start autotest routine
¾¾check pressure switch tube
¾¾if problem persists renew pressure switch
¾¾if problem persists renew Main PCB

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7.1.5. Wash EV
●● Door lock
●● Pressure switch empty procedure
●● Pressure switch full procedure by means of WASH solenoid valve

¾¾Check solenoid valve wiring on board side and component side
¾¾Solenoid valve
¾¾Main PCB
7.1.6. Wash temperature sensor

The presence and operation of the sensor can be deduced by reading the value in the memory
and checking that it is within a certain interval; the interval is not fixed but rather it depends on the
characteristic shown in the setting file. The extreme values represent situations wherein the sensor
is disconnected or short circuited; also these values are shown in the setting file.

¾¾sensor connector on board
¾¾NTC connector: must be 20 Kohm at 20°C
¾¾NTC washing sensor
7.1.7. Wash heater

¾¾Door lock
¾¾Pressure switch empty procedure
¾¾With heating element pilot control switched off: from the feedback, apart from the fault
on the feedback system itself, it is possible to distinguish the short circuiting relay or the
heating element subject to a ground fault
¾¾Pressure switch full procedure by means of the wash solenoid valve
¾¾Activation of heating element pilot control. From the feedback, in addition to a fault on the
feedback system itself, it its possible to detect the following fault types: heater relay open
or selector relay sticking on drain pump side
¾¾Wait for approximately 5 minutes and delta temperature check: disconnected heating
element is invisible from feedback

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¾¾contacts of wash heater motor connector on board
¾¾wash heater: the 1800W 230V heating element is between 22.5 and 27.5 ohm
7.1.8. HOT EV
Test is analogous to Wash EV test except that in the filling stage the hot water EV is utilized instead
of the WASH EV

¾¾Hot water solenoid valve
7.1.9. Prewash EV
Test is analogous to previous test except that in the filling stage the PREWASH solenoid valve is
used instead of the WASH solenoid valve

¾¾Prewash Solenoid Valve
7.1.10. Fabric Softener EV

The fabric softener solenoid valve does not physically exist on the appliance; correct intake of
fabric softener is achieved by simultaneous use of the wash and prewash solenoid valves. The
test is similar to the previous tests with the difference that in the intake stage both the wash and
prewash solenoid valves are activated:
a. If both solenoid valves are damaged it is not possible to reach the full level and therefore
the test will fail
b. If just one of the two solenoid valves is broken, the prewash level is anyway reached,
but there is no means of ascertaining that it has been reached using only one solenoid.
The technician should be able to hypothesize that the machine is unable to perform
fabric softener intake correctly from the failure of either the wash EV or prewash EV tests
performed earlier. It is advisable to avoid performing the fabric softener EV test alone,
combining it instead with the wash EV and prewash EV tests

¾¾Check solenoid valve wiring on components side and board side
¾¾Wash and prewash solenoid valves

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7.1.11. Drain pump
●● Check feedback with pump stopped
●● Pressure switch full procedure by means of WASH solenoid valve
●● Pump pilot control start-up, check feedback: in addition to a fault on the feedback system, the
condition of triac open/triac in diode mode can be distinguished
●● If the empty condition is not reached during the emptying timeout the result of the test is negative

¾¾pump continuity: pump connector impedance value between 157 and 187 ohm
¾¾wiring of board - pump and connectors
¾¾pump filter
¾¾wall drain outlet
ONLY FOR WASHER-DRYERS

7.1.12. Drying heater and fan
●● Heating element feedback check (with pilot circuit off):
●● Dryer heating element switches on
●● Check the drying sensor to ensure the temperature is increasing
●● After a suitable time interval the dryer heating element switches off and the fan starts.
●● Check the drying sensor to ensure the temperature is decreasing If the fan is not started the
temperature will tend to increase for an brief additional time, even though the heater has been
switched off. If the temperature falls for a certain time interval, this means the fan is working
correctly

¾¾dryer heating element connector on board
¾¾heater - board wiring
¾¾continuity of drying heater: value 1500W 230 V approximately 36KOhm
¾¾check leakage between the heater terminals and ground, impedance should be at least
2 MOhm

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41
¾¾renew dryer heating element
¾¾renew main PCB
7.1.13. Drying EV
Structure is similar to that of the other tests performed on the solenoid valves, summarized as
follows:
●● Door lock
●● Once pressure switch empty is reached, PRE-filing stage starts via washing EV; this is exclusively
to shorten time because filling exclusively with the drying EV would take too long
●● Once the PRE-FILLING time has terminated filling continues by activating the drying EV
●● Check filling by means of the full status criterion

¾¾Drying solenoid valve
7.2. Interface test

The tests performed on the User Interface cannot depart from a visual check of the technician who
establishes the tests result.

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42
The test is designed to check correct operation of the LEDs (or the display) present on the
appliance interface. During the test all LEDs present are illuminated and a graphic Dialog prompts
the technician to confirm the situation after visually checking on the appliance.

¾¾User faulty
7.2.2. Knob test

The test is designed to check correct operation of the knobs by monitoring and displaying the
control values by means of a graphic Dialog.
The test is set up to check two knobs, and it is self-configured on the basis of the setting.
The wash program selector is not classified as a knob and it is tested separately.

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43
During execution of the test the technician must simply turn the knob(s) on the appliance graphic
interface and check that the relative control value changes in the foregoing graphic Dialog.
Reading of a new setting is accompanied by illumination of the associated LED in the graphic Dialog.
button on the basis of the results: Fail or OK.

¾¾Knob
¾¾Display PCB
7.2.3. Buttons Test

means of a graphic dialog that self-configures on the basis of the setting.
When the test is started a graphic dialog is displayed with the number of buttons defined within
the setting.
During the test the technician must press each button in sequence and check that the software is
reading each press.
Pressing a button can be confirmed by the change of the relative icon (icon becomes darker to
simulate a press) and it remains indicated in the associated CheckBox.

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44
button on the basis of the results: Fail or OK.

¾¾Buttons
¾¾Display PCB
7.2.4. Selector test

The test is designed to check correct operation of the wash program selector.

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45
During the test the technician must move the selector through all 16 settings and check the graphic
Dialog to ensure the software is reading each new position. Each position is associated with a LED
which illuminates when the position is read.
The test terminates by pressing the OK button and the result is established on the basis of analysis
of the positions read:
●● If all positions were detected (all LEDs illuminated) the test is passed
●● If some positions were not detected (some LEDs off) the test fails

¾¾Selector
¾¾Display PCB
7.3. Special Tests

Special tests:
1. Spin cycle test
2. Monitoring parameters
To perform one of these tests open the window shown in the figure:

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46

7.3.1. SPIN CYCLE test

The test is designed to check operation of the appliance during the spin cycle by setting the speed
value on the user interface. Unlike the other tests, the spin cycle test does not return a result and
it simply provides a means of checking whether the washing machine drum reaches high rotation
speeds.

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47
The monitoring panel shows:
●● values of input voltage Vln (1)
●● value of target spin speed. The selected value is shown in the Centr SETT (2) field; if the washing
machine is not equipped with a spin speed control this field will show the maximum declared
speed and the test will simply check whether or not said speed is reached
●● the current appliance speed Centrif (3)
●● the test performs these steps (must be executed with empty drum):
1. Door Lock Activation
2. Empty drum
3. Start motor in distribution then in spin modes
4. Monitor speed of tacho generator and technician checks whether set speed is reached or not
-- In the case of appliance with brush motor → During test technician can change spin value
either with the relevant button or knob.
-- In the case of a Three-phase appliance → test is performed by setting only the maximum
speed (disregarding any settings imposed by the technician). The spin speed value cannot
be altered. The speed is reached with the following sequence:
»» from 0 rpm to 90 rpm with ramp time of 1sec
»» from 90 rpm to 350 rpm with ramp time of 1sec
»» from 350 rpm to top speed with ramp time of 30sec
7.3.2. Monitoring parameters

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48
This window provides access to some key information, read directly from the Main PCB:
●● The motor speed in rpm is monitored (if the motor is off the value displayed is 0 rpm)
●● The temperature monitored by the wash sensor is displayed in °C
●● Pressure switch status (full/empty)
●● The on/off status of loads at that time for the following components: solenoid valves, heating
element, drain pump and door lock
7.4. Statistics
7.4.1. Aracadia
7.4.1.1. Information of global utilization

●● Execution of cycle 00
Not relevant
●● Execution of cycle 01
Execution of cycle 02
These items store the number of cycles performed per type
●● Cycles with Antifoam
Saves number of times that the antifoam procedure has been activated
●● Cycles with Antishock
Saves number of times that the Antishock procedure has been activated

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●● Cycles with Blackout
Saves the number of power losses (Blackouts)
●● Cycles with Overflow
Saves the number of Overflows
●● Cycles with Delayed Start
Saves the number of times a cycle has been set with delayed start
●● Extra Rinse in position 1 =OFF
Saves the number of times the cycle with the Extra Rinse option not active has been selected
●● Extra Rinse in position 2 =ON
Number of times the cycle with the Extra Rinse option active has been selected
* This part is repeated for all options present on the appliance (this field varies for each appliance
type)
●● Spin in position 1
Spin in position 2
Spin in position ...
Saves the number of cycles with spin set in position 1, 2,….
●● Temperature in position 1
Temperature in position 2
Temperature in position ...
Saves the number of cycles with temperature set in position 1, 2,….
●● Total Water Filling 0 - 10 l
Number of cycles with water filling up to 10 l
Number of cycles with water filling from 10 to 15 l
Number of cycles with water filling from 15 to 20 l
●● Total Water Filling > 20 l
Number of cycles with water filling more than 20 l
●● Imbalance < 1/7 Level 2
Number of imbalances less than 1/7 of second level
●● Imbalance 1/7 - 2/7 Max. level
Number of imbalances between 1/7 and 2/7 of second level

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50
●● Imbalance > Max. Level
Number of imbalances greater than level 2
●● Speed > Target
Number of cycles in which the appliance has reached target speed
●● Speed 1 - 50 RPM < Target
Number of cycles wherein the appliance has failed to reach the set target (no more than 50 rpm
below target speed)
Number of cycles wherein the appliance has failed to reach the set target (from 51 to 100 rpm
below target speed)
●● Speed 100 RPM or more < Target
Number of cycles wherein the appliance has failed to reach the set target (more than 100 rpm
below target speed)
7.4.1.2. Cycles information

●● Cycle executed
Last cycle executed
●● Spin setting
Spin level set by user in rpm
●● Max. spin Reached
Spin speed reached by appliance in rpm
●● Set temperature
Temperature set by user in °C

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●● Antifoam
Number of antifoam procedures
●● Rebalancing
Number of rebalancing procedures
●● Duration (min)
Duration of most recent cycle in minutes
●● On/Off UI Bitmap function
If 0 = no wash options selected
If 0 ≠ wash options selected
●● Cycle executed
Penultimate cycle executed
●● Spin setting
Spin level set by user
Spin speed reached by appliance
Temperature set by user
●● Antifoam
●● Rebalancing
●● On/Off UI Bitmap function
If 0 = no wash options selected
If 0 ≠ wash options selected
“The same information is given for the last 5 cycles executed”
7.4.1.3. Information on faults.

●● Code
Most recent Fault code
●● Subcode
Most recent Fault subcode

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●● Occurrence
Number of times the fault recurred
●● Code
Penultimate Fault code
●● Subcode
Penultimate Fault subcode
●● Occurrence
Number of times the fault recurred
●● Code ...
“The same information is given for the last 5 Faults that occurred”
7.4.1.4. Information on Prefaults

●● Code
Most recent PreFault code
●● Subcode
Most recent PreFault subcode
●● Occurrence
Number of times the Prefault recurred
●● Code ...
“The same information is given for the last 5 PreFaults that occurred”
7.4.1.5. Information on most recent cycle

DISREGARD THIS PART
7.4.1.6. BlackBox Information

DISREGARD THIS PART

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7.4.2. Arcadia 2
7.4.2.1. Information of global utilization

●● Cotton 40°
Drain
Synthetic 40°
Only the cycles used by the end user are displayed together with the number of times they have
been selected
●● Cycles with Antifoam
Saves number of times that the Antifoam procedure has been activated
●● Cycles with Antishock
Saves number of times that the Antishock procedure has been activated
●● Cycles with Blackout
Saves the number of power losses (Blackouts)
●● Cycles with Overflow
Saves the number of Overflows
●● Cycles with spin limitation (no 1st level rebalance)
Records number of cycles with spin limitation (1st imbalance level not reached)
●● Cycles with spin limitation (no 2nd level rebalance)
Records number of cycles with spin limitation (2nd imbalance level not reached)

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●● Cycles with spin limitation (no rebalance)
Records number of cycles with spin limitation (not due to imbalance)
●● Cycles with Delayed Start
Saves the number of times a cycle has been set with delayed start
●● Extra Rinse in position ON
Records the number of times the cycle with the Extra Rinse option has been selected
●● Super Wash in position ON
Records the number of times the cycle with the Super Wash option has been selected
* These fields are repeated for all options present on the appliance (this field varies for each
appliance type)”
●● Spin in position 0
Spin in position 600
Spin in position ...
Records number of cycles with spin cycle set to 0 rpm, 600 rpm ...
●● Temperature in position 0°
Temperature in position 30°
Temperature in position ...
Records number of cycles with temperature set to 0°, 30° … 90°
Total Water Filling 15 - 20 l
Total Water Filling 20 - 25 l
...Total Water Filling > 40 l
Records quantity of water filled in liters during each cycle
●● Speed > target
Number of cycles in which appliance has reached set target speed
Number of cycles wherein the appliance has failed to reach the set target (no more than 100 rpm
below target speed)
●● …. Speed 600 RPM or more < Target
Number of cycles wherein the appliance has failed to reach the set target (600 rpm or more
below target speed)
●● Total number of cycles
Records total number of cycles executed by appliance

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7.4.2.2. Cycles information
●● Cotton 40°
Last cycle executed
●● Spin setting
Spin level set by user in rpm
Spin speed reached by appliance in rpm
Temperature set by user in °C
●● Antifoam
●● Rebalancing
●● Prefault
Indicates code and subcode of Prefault that occurred during most recent cycle
“The same information is given for the last 5 cycles executed”
7.4.2.3. Information on faults.

●● F05.02
Code of last fault that occurred and number of times it recurred
●● F00.00
*The same information is given for the last 5 Faults that occurred
7.4.2.4. Information on Prefaults

●● F05.02
Code of last PreFault that occurred and number of times it recurred
●● F00.00
*The same information is given for the last 5 PreFaults that occurred

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56
7.5. Tips
Tips on optimal use of the software
The following suggestions are designed to facilitate use of the software:
1. Always check that there is no laundry in the washing machine. If laundry is present, remove it
before starting the application.
2. Always check that the door is closed The door must be closed for all tests except for User
Interface checks.
3. During the solenoid valves test, when so permitted by the washing machine model, you can
open the detergent drawer to check the correct flow of water.
4. During the motor test, when so permitted by the washing machine model, always check that
the drum turns first in one direction and then in the other.
5. If water remains in the drum while performing single tests, before terminating the procedure it
is good practice to run the pump test or successively (after reset) run the drain program.
6. If the appliance is new, failure to reach the set maximum spin speed in the initial wash cycles
is to be considered normal.
7. If the set spin value or the maximum value do not correspond to the value printed on the appliance
fascia, possible explanations are:
a. In the setting file lower speeds have been set than the printed speed values. In this case
the difference will be minimal (a few tens of rpm).
b. The MAIN board has been programmed with an incorrect setting file; before programming
the board perform a global check of appliance operation.
8. At the end of the procedure it is always advisable to perform an appliance reset: disconnect the
power supply, wait for a few seconds (use this interval, for example, to remove the Hardware
Key) then reconnect the appliance to the power supply.

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57
8. Doctor NP - Cooling
Fig CL1
Some tests are executed in a manner that is transparent for the technician who, once the routine
has been started, simply waits for the result without taking any action, while other tests require the
technician to interact with the appliance.
Tests that call for action by the technician during execution include interface tests and certain
functional tests. In the following headings these tests are analyzed, with details of the technician’s
role.
The sequence of tests of which the functional test is composed differs on the basis of the static
model or NF. The software must check for the presence of components and follow the order shown
below.
In the case of an NF product the sequence is:
FZ fan
FR fan
FR damper
CCZ damper
sensors (1 line for each sensor)
defrost heating elements
everfresh
light
compressor

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58
In the case of a static product the sequence is:
FR fan
sensors (1 line for each sensor)
everfresh
light
solenoid valve 1
solenoid valve 2
compressor
8.1.1. Test on the FZ and FR fan

In the first stage the test checks correct connection of the load. If the result of this step is positive
the fan is driven at the maximum speed and the technician is prompted to check that it is functioning
correctly.
Fig CL2
[FZ FAN]
¾¾Check the efficiency of the contacts on connector J6 - STRIP/FULL; E1 - ENTRY SEGMENT
on the board
¾¾Check continuity of wiring connector J6 pins 2 and 1 or E1 pins 1 and 8, ensuring that the
impedance value is compatible with the value given in the relevant table
¾¾Check correct connection of the freezer fan on the freezer compartment wiring junction box

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59
¾¾Renew freezer fan unit
¾¾Renew main PCB
[FR FAN]
¾¾Check the efficiency of the contacts on connector J2 - STRIP/FULL; E1 - ENTRY
SEGMENT; L2 - STATIC BOARD on the board
¾¾Check continuity of wiring connector J2 pins 3 and 1 or E1 pins 1 and 8 or L2 pins 5 and 7,
ensuring that the impedance value is compatible with the value given in the relevant table
¾¾Check correct connection of the fridge fan in the fridge compartment junction box
¾¾Renew fridge fan unit
¾¾Renew main PCB
8.1.2. Dampers test

The test proceeds as follows:
Fan starts, damper closes and technician is prompted to use his hand to check that the damper
is effectively closed.
Fig CL3
If the result is positive the damper is reopened and message is displayed to prompt the technician
to check that this effectively occurs.

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Fig CL4
The fan switches off in the final step of the test.
Static products are not equipped with the damper.

[FR DAMPER]
on the board
¾¾Check efficiency of electronic damper connection at foam-protected connector behind
multiflow;
¾¾Renew electronic damper
¾¾Renew main PCB
[CCZ DAMPER]
¾¾Check efficiency of contacts on PCB connector J7
¾¾Check efficiency of electronic damper connection at foam-protected connector behind
multiflow;
¾¾Renew electronic damper
¾¾Replace PCB

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61
8.1.3. Sensors Test (FR air, evaporator, FZ air)
The test must check correct connection of the input by reading the impedance of the NTC sensor.
The range of impedance values in which the sensor must fall in order to function correctly is
retrieved from the setting file.
This type of test identifies two cases:
●● Sensor short circuit (sensor impedance close to 0 Ohm, corresponding to the threshold
temperature of -40°C)
●● Sensor open circuit (sensor impedance less than 5kOhm, corresponding to the threshold
temperature of +40°C)

[FR AIR SENSOR]
SEGMENT on the board
¾¾Check NTC sensor, ensuring that the impedance value read on pins 3 and 4 of wiring
connector J11 or E3 is compatible with the values in the temperature-impedance correlation
table (also heat the sensor by holding it with your hand where possible and checking the
change in the impedance value)
¾¾Remove the wires from the NTC sensor on the connector side. Caution: do not
remove the wires from other sensors that are not causing problems!
¾¾Renew main PCB
[EVAPORATOR SENSOR]
¾¾Check the efficiency of the contacts on connector J11- STRIP/FULL; E3 - ENTRY
connector J11 or pins 1 and 3 of wiring connector LE3 is compatible with the values in
the temperature-impedance correlation table (also heat the sensor by holding it with your
hand where possible and checking the change in the impedance value)
¾¾Remove the wires from the NTC sensor on the connector side. Caution: do not remove
the wires from other sensors that are not causing problems!
¾¾Renew main PCB
[FZ AIR SENSOR]
SEGMENT on the board
connector J11 or E3 is compatible with the values in the temperature-impedance correlation

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¾¾Renew main PCB
[CCZ AIR SENSOR]
¾¾Check efficiency of contacts on connector J12 on the FULL PCB
connector J12 is compatible with the values in the temperature-impedance correlation
¾¾Renew main PCB
8.1.4. Defrost heating elements

The test is based on checking of the correct operation of the feedback associated with the defrost
heating elements and the part of the MAIN PCB concerned with pilot control of the heating elements.
●● Heating elements short circuit
●● Heating elements open circuit
Important! If the product is equipped with more than one defrost heating element, the result of the
test may be OK even though the circuit of one heating element is open and the other is functioning
correctly – the heating elements are connected in parallel so circuit continuity is maintained.

[DEFROST HEATING ELEMENT]
on the board
¾¾Check for continuity of the defrost heating element on pins 3 and 4 of connector J6 or
pins 2 and 6 of connector E1, ensuring that the impedance value read is compatible with
the value given in the relevant table
¾¾Check for correct connection of the defrost heating element and the drip tray heating
element on the freezer compartment wiring junction box
¾¾Check the correct impedance value on the defrost heating element across the heating
element terminals
¾¾Check that the fuses have not blown
¾¾Renew defrost heating element
¾¾Renew main PCB

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8.1.5. “Ever Fresh” Test
This test initially checks the correct load connection, after which the pump is started and the
technician is prompted to check correct operation.
Fig CL5
[EVER FRESH]
¾¾Check efficiency of contacts on connector J4
¾¾Check correct connection of the pump
¾¾Check continuity of the pump wiring
¾¾Check continuity of the pump winding
¾¾Replace vacuum pump
¾¾Replace PCB

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8.1.6. Lamp Test
In this case the first action is checking of correct connection of the load after which the lamp is
connected and the technician is prompted to perform a check by means of massages.
The lamp switches off and the technician is prompted to check that it is effectively off.
Fig CL6
The lamp switches on and technician is prompted to check it is effectively on.
Fig CL7

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[FZ LAMP]
¾¾Check for bad contact on connector J9, pins 3 and 5
¾¾Check that the lamp is wired in
¾¾Check whether the wiring is interrupted
¾¾Check for possible burnt out lamp
[FR LAMP]
¾¾Check for bad contact on connector J2 - STRIP/FULL pins 4 and 6; E1 - ENTRY SEGMENT
pins 3 and 4; L2 - STATIC BOARD pins 3 and 8
¾¾Check that the lamp is wired in
¾¾Check whether the wiring is interrupted
¾¾Check for possible burnt out lamp
8.1.7. Solenoid Valve Test

The test is based on the presence of feedback associated with the load and on checking of the
load connection status.
Only the correct connection of the solenoid valves can be checked.

[SOLENOID VALVES]
on the board
¾¾Check continuity of wiring connector J8 pins 1 and 2 or E1 pins 2 and 6, ensuring that the
impedance value is compatible with the value given in the relevant table
¾¾Check correct switching of the solenoid valve. Check, with the compressor running, that
the solenoid valve switches when the fridge compartment is set to OFF by means of the
relative knob
¾¾Renew solenoid valve
¾¾Renew main PCB
8.1.8. Compressor test

The test is limited to checking the load connection by means of the electric FDB on the board.
●● Compressor short circuit
●● Compressor open circuit

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Important! If the thermal cut-out trips, the feedback result should be “not connected” and the test
fails. Make sure the compressor has not just stopped – in which case wait for around 10 minutes
and then repeat the test.

[COMPRESSOR]
¾¾Check that there is an impedance value on wiring connector J1 between pins 3 and 2 or
on connector E1, pins 9 and 10, or L1, pins 1 and 2 that is consistent with the value given
in the specific table
¾¾Check that the compressor is not stopped in temperature overload status (thermal cutout open)
¾¾Check for water leaks that may affect connectors J1, E1 or L1 causing the relative contacts
to short
¾¾Check the motor terminal board (any problems due to incorrect connection may cause
short-circuits)
¾¾Renew motor
¾¾Renew main PCB
8.2. Interface test

The test is designed to check correct operation of the LEDs (or the display) present on the appliance
interface. During the test, all LEDs present are illuminated and a window prompts the technician
to confirm the situation after visually checking on the appliance.
Fig CL8
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8.2.2. Buttons Test
means of a graphic screen that self-configures on the basis of the information stored in the display
board.
During the test the technician must press each button in sequence and check that the software is
reading each press.
Fig CL9
The conclusion and result of the test are established by the technician who selects the Fail or OK
button on the basis of the test performed.

[LEDS / BUTTONS]
¾¾Check efficiency of the contacts on connector J9 on the PCB
¾¾Renew display PCB
¾¾Renew main PCB

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8.3. Special Tests
8.3.1. Global Test

Global operation of the appliance is tested by simulating temperature changes, which the technician
can check by means of the relevant panel.
This test is started by pressing the Global Test button and each stage can be skipped by pressing
the forward button (>>); the test can also be stopped at any time by pressing the STOP button.
This test is composed of 3 stages, the maximum duration of which is preset.
The stages are: heating, FZ cooling, FR cooling.
In the first, heating stage, all loads are disconnected and the technician is prompted to open the
doors. The maximum duration of this stage is 15 minutes.
Once the heating stage is finished the cooling stage starts, first of all for the freezer. The FZ
compartment is selected and the compressor starts. After 2 minutes also the fan is started (NoFrost
appliances only). Only the compressor is left running for 2 minutes to emphasize the temperature
change when the fan is switched on. The maximum duration of this stage is 20 minutes.
The last stage is cooling of the fridge, selecting the required compartment and starting, if envisaged,
the compressor, the service fan (static products), the damper, and the freezer fan (NoFrost products).
The maximum duration of this stage is 20 minutes.
The Global test window is as follows:
FigCL10 FigCL11
The “Current” text box shows the stage of the global test currently in execution.
There are 3 columns in the central part. The first column contains the names of the various sensors,
while the other two show the values measured by the sensors.
The second column shows the values measured at the start of each stage of the test. Each stage
can be selected at any time by means of the combo box at the top of the column.
The third and final column contains the current values of the sensors, read at 2 second intervals.

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8.3.2. Defrost elements test (No-Frost products only)
The defrost block is composed of one or two heating elements wired in parallel; failed operation
of either of the two elements cannot be detected automatically. This test therefore simulates a
defrost procedure.
The maximum duration is 5 minutes and the test can be suspended by the technician, by pressing
the STOP button, or by the program, if the freezer evaporator maximum temperature value increases
excessively. The technician must check correct operation of the test by touching the heated part
or by observing the variation in sensor temperature shown also on the status bar:
The test is started by pressing the button on the lower toolbar.
8.3.3. Internal Temperatures Graph

This test is launched by pressing the Statistics Graphic button. The test is present only on the
ARTICA electronic platform. A graph is plotted of the temperature curves logged by three NTC
probes:
-- Refrigerator air probe
-- Freezer air probe
-- Evaporator probe (freezer evaporator in NoFrost models, refrigerator evaporator in Static
models)
All three temperature values are logged simultaneously when one of the following events occurs:
-- Compressor start
-- Compressor stop
-- Defrost heating element power-on
-- Defrost heating element power-off
The number of events logged depends on the appliance operating conditions, but it cannot exceed
146, corresponding to a maximum of 3 days of appliance operation (limit of 48 events per day).
When the memory is full, the events of the first day of monitoring are overwritten by the newly
logged values. The third day is usually only partially full; this means that the system displays the
graphs (also statistics) from the start time of the third day (48 hours after the start of day one) until
the time of data reading on the graph.
Graphs are displayed showing the temperature curves for each NTC probe. Each of the above
events is shown by a vertical line (a broken line if the event occurred in normal operating conditions,
a continuous line if the event occurred after a power loss condition).

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The status of the Super Freezer [SF] function at the time of occurrence of the event is displayed
above the graph area, in the points corresponding to the event:
-- 0 = function inactive
-- 1 = function active
The graph horizontal axis corresponds to time elapsed:

-- Between two events >> in grey, in the graph area
-- From appliance lifetime start >> in black, at the edges of the graph area
To display previous (successive) logged data, use the navigation arrows .
Each intersection between a vertical line (broken or continuous) and graph curve corresponds to
the temperature logged at the time of the event. Click on the point to display details of the logged
value.

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The temperature scale (vertical axis) is adapted to match the results shown on the graph. To obtain
a more detailed scale level, press the button in the bottom left corner to open a window in
which the graphs to display can be selected:
If a single NTC probe is selected only the graph relative to the selected probe will be displayed,
so, especially in the case of the Refrigerator Air probe, this produces a significant reduction of the
vertical axis temperature range.
The button corresponds to the cumulative Compressor Run time display window (Time ON)
and the compressor Number of Stops (Go OFF). These calculations are performed separately for
each of the three days monitored.
The button produces a landscape display on the palmtop device screen. When the button
is pressed again the screen returns to portrait display mode.

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8.4. Monitoring Parameters (sensors)
The purpose of this test is to display the temperature recorded by the sensors in real time. The
window will display the name of the sensor and the relative value. The reading is refreshed once
every 2 seconds.
Fig CL12
The test is activated by pressing the button on the toolbar.

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8.5. Statistics
Fig Cl13
The statistics must be saved in the internal memory of the Main PCB. Statistics are values selected
by the main board firmware representing certain of the product’s functional parameters.
Important! Reprogramming the main board deletes all recorded statistical data.
Statistics can be divided into 3 categories:
●● Global Statistics: representative of the entire product life.
●● Fault Statistics: concern the history Faults recorded during operation of the product
●● Daily statistics: relative to the last recorded seven days of operation.
8.5.1. Global utilization information

N° of Product life days: Counts the DAYS of products, adding one day for each 24 hour period
in which the product is powered.
Aqua Care Filter Life 00:00:00: counts hours:minutes:seconds of the Aqua Care filter (if present)
in operation (when water is flowing through the filter)
8.5.2. Fault information

N° of Blackouts: Counts all cases of power loss since the first installation of the product (or last
setting file reprogramming)
N° of System Resets: counts the number of PCB resets; effectively reflects the number of times
the product has been switched off from the control panel (both display and knobs)

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N° of times voltage dropped below threshold (154V): counts how many times the voltage was
outside the correct operating range. Indicates the supply conditions of the product.
N° of times voltage exceeded threshold (265V): counts how many times the voltage was outside
the correct operating range. Indicates the supply conditions of the product.
Previous fault: shows last 5 Faults recorded in the memory of the main board (if present)
8.5.3. Daily statistics

DAY 0 (LAST DAY)
last day when the statistics were saved (24 hours appliance connected to the power supply) -
here the activities performed during this specific day are recorded (within 24 hours). The statistics
include the last 7 days of the product life. The monitored parameters are identical for all 7 days.
N° of user modifications of the FRIDGE [FR] compartment temperature: counts how many
times the user has changed the fridge temperature (FR)
N° of user modifications of the FREEZER [FZ] compartment temperature: counts how many
times the user has changed the freezer temperature (FZ)
N° of user modifications of the special compartment [SP] temperature: Counts how many
times the user has changed the temperature in Fridge (FG), Freezer (FZ) or Special Compartment
in freezer CCZ (SP)
N° of DEFROST heating element activations: counts the number of times the defrost heater
has been activated (number of defrost cycles executed)
Longest defrost cycle duration (hours, min, sec): signals duration of longest defrost cycle in
the day
TOTAL duration of DAILY defrost cycles (hours, min, sec): shows total duration of defrost
cycles in the day
N° of cold requests for FRIDGE compartment: counts how many times the fridge compartment
(FR) has requested COOLING
N° of cold requests for FREEZER compartment: counts how many times the freezer compartment
(FZ) has requested COOLING
N° of cold requests for SPECIAL compartment: counts how many times the special compartment
(SP) has requested COOLING
Total duration of cold requests for FRIDGE compartment (hours, min, sec): indicates the time
for which the fridge compartment has requested COOLING during the day
Total duration of cold requests for FREEZER compartment (hours, min, sec): indicates the
time for which the freezer compartment has requested COOLING during the day
Total duration of cold requests for SPECIAL compartment (hours, min, sec): indicates the
time for which the special compartment has requested COOLING during the day

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Minimum threshold (cut-in/cut-out) of the FRIDGE compartment AIR sensor (°C / °C): indicates
temperature control - the MINIMUM of the THRESHOLD (compressor start/stop cycles) for the
fridge (FR), indirectly indicates the temperature set by the customer on the user interface
Minimum threshold (cut-in/cut-out) of the FREEZER compartment AIR sensor (°C / °C):
indicates temperature control - the MINIMUM of the THRESHOLD (compressor start/stop cycles)
for the freezer (FR), indirectly indicates the temperature set by the customer on the user interface
Minimum threshold (cut-in/cut-out) of the SPECIAL compartment AIR sensor (°C / °C):
indicates temperature control - the MINIMUM of the THRESHOLD (compressor start/stop cycles)
for the special compartment (SP), indirectly indicates the temperature set by the customer on the
user interface
Maximum threshold (cut-in/cut-out) of the FRIDGE compartment AIR sensor (°C / °C): indicates
temperature control - the MAXIMUM of the THRESHOLD (compressor start/stop cycles) for the
fridge (FR), indirectly indicates the temperature set by the customer on the user interface
Maximum threshold (cut-in/cut-out) of the FREEZER compartment AIR sensor (°C / °C):
indicates temperature control - the MAXIMUM of the THRESHOLD (compressor start/stop cycles)
for the freezer (FZ), indirectly indicates the temperature set by the customer on the user interface
Maximum threshold (cut-in/cut-out) of the SPECIAL compartment AIR sensor (°C / °C):
indicates temperature control - the MAXIMUM of the THRESHOLD (compressor start/stop cycles)
for the special compartment (SP), indirectly indicates the temperature set by the customer on the
user interface
If the MIN and MAX thresholds are identical – this means that appliance temperature control was
normal (alarm mode not active) and that the customer has not changed the temperature settings
on the day in question.
N° openings of FRIDGE door: counts the number of times the fridge (FR) door has been opened.
Total time for which the FRIDGE door has remained open (hours, min, sec): counts the total
time that the fridge door remained open.
N° FREEZER temperature alarms: records the number of trips of the alarm (A1 or A2) in the
freezer compartment (FZ)
Max temperature reached in the FREEZER alarm situation: indicates the maximum measured
temperature during the alarm condition
N° of times the SUPER FR cycle has terminated correctly: counts the number of times the
special SUPER FRIDGE functions have terminated correctly
N° of times the SUPER 24 cycle has terminated correctly: counts how many times the special
SUPER FREEZER functions have terminated correctly
N° of times the ICE PARTY cycle has terminated correctly: counts how many times the special
ICE PARTY functions have terminated correctly

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N° of EverFresh function activations: indicates the number of activations of the EVER FRESH
function
N° of AquaCare function activations: indicates the number of activations of the AQUA CARE
function
Total time for which the EverFresh function remained active (hours, min, sec): indicates the
total operating time of the EVER FRESH function
Total time for which the AquaCare function remained active (hours, min, sec): indicates the
total operating time of the AQUA CARE function
Total time for which the compressor remained active (hours, min, sec): total running time of
the compressor
N° of compressor compressor stop cycles: to number of compressor starts
The most important items in the statistics are underlined – those that allow direct
analysis of product performance during operation and the causes of any deficiency
in performance.

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9. Doctor NP – Induction Hobs
Available tests:
Fig 1
Top left Ind.: test of top left inductor
Top right Ind.: test of top right inductor
Bottom left Ind.: test of bottom left inductor
Bottom right Ind.: test of bottom right inductor
Central left Ind.: test of central left inductor
Central right Ind.: test of central right inductor
Fan: cooling fan test
LED – Display: display test
Buttons: controls test

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9.1.1. Inductors test
The number of inductor tests varies in accordance with the type of hob. This type of test can be
performed only in the presence of at least one ISI type hot plate. At the start of the test the program
prompts the technician to place a pot of the correct diameter filled with water on the hot plate to
be tested by means of a window of the following type:
Fig 2
Once the start button has been pressed the actual automatic test starts:
●● the booster is activated
●● a check is performed to ensure the pot is positioned correctly
●● the absence of faults is verified
●● after 30s a check is performed to verify a temperature change of at least 10°C on the inductor
NTC
The test terminates with Test OK or Test Fail.

¾¾Check correct connection and cleanliness of the inductor
¾¾Check impedance of NTC (no DC or AC power present)
¾¾Renew inductor if NTC uncalibrated
¾¾Renew power PCB
9.1.2. Fan test

The test consists simply in running the fan at full power and prompting the technician to confirm
whether or not the fan is running by means of the following window.

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Fig 3
¾¾Check that the fan is correctly wired and that the wiring is in good condition
¾¾Check that the fan is functioning correctly, setting the maximum power
¾¾Check that the NTC of the heat sink is not uncalibrated
¾¾Reprogram the Display PCB
¾¾Switch over the 2 power boards and if the hob functions, renew the defective board
¾¾Renew the Display PCB
9.2. Interface test

The tests performed on the User Interface cannot be carried out without a visual check by the
technician who establishes the tests result.

The test is designed to check correct operation of the LEDs (or the display) present on the
appliance interface. During the test all LEDs present are illuminated and a graphic Dialog prompts
the technician to confirm the situation after visually checking on the appliance.

¾¾Check communication cables between power PCB and display
¾¾Reprogram display board and then repeat the procedure

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¾¾Disconnect power supply from appliance, wait for 2 minutes and then reconnect it
¾¾Change display PCB
9.2.2. Buttons Test

means of a graphic Dialog that self-configures on the basis of the setting.
Fig 4
During the test the technician must press all the buttons in sequence. The software will confirm
the effective pressure of the buttons of the TOUCH board by means of a specific graphic interface.

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Fig 5
button on the basis of the results: KO or OK.

¾¾Check communication cables between power PCB and display
¾¾Reprogram display board and then repeat the procedure
¾¾Disconnect power supply from appliance, wait for 2 minutes and then reconnect it
¾¾Change display PCB

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9.3. Monitoring parameters
Selecting “monitoring parameters” from the “special tests” opens the following window, with all the
available information for the product in real time:
Fig 6
Temp. °C top/bottom/central right/left Ind.:
shows the temperature in degrees of the NTC of the top/bottom/central inductor on the right/left
Temp. °C right/left heat sink:

represents the temperature value in degrees of the right/left heat sink NTC
Temp. °C visual:
represents the temperature value in degrees of the visual board NTC
Fan speed:
represents the % value of cooling fan speed and is one of the following: 0, 40%, 60% 80%, 100%
Power Supply Frequency:

represents the frequency read by the Main PCB: the hob operates at 50Hz or 60Hz.
Voltage (V):
represents a mains voltage drop interval: <150V, 150-254 V, >254V
Top/bottom/central right/left Ind. Level:

represents the power level of the right/left top/bottom/central inductor and corresponds to the
power level effectively present (1-14, FF(Booster)) converted (by the setting) into the value that
can be set from the display (can help to check whether the customer setting is actually the power
at which the hob functions).

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9.4. Statistics
On entering the statistics function several consistent data groups are displayed:
Fig 7
9.4.1. Global:
The product life is recorded in Global. The operating time of the product appears here plus a list
of all the most significant items, with the number of times, including zero, when the event has
occurred shown alongside.
Fig 8

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84
Operating time (hours):
represents the total operating time, expressed in hours, when at least one hot plate has been in
operation
DOWN/UP/MIDDLE RH/LH Ind. Temp. > 220°C:

represents the number of times in which the temperature of the right/left bottom/top/central middle
inductor NTC has exceeded 220°C
DOWN/UP/MIDDLE RH/LH Ind. Temp. > 240°C:

represents the number of times in which the temperature of the right/left bottom/top/central middle
inductor NTC has exceeded 240°C
LH/RH heat sink Temp. > 75°C:

represents the number of times in which the temperature of the right/left heat sink has exceeded
75°C
LH/RH heat sink Temp. > 95°C:

represents the number of times in which the temperature of the right/left heat sink has exceeded
95°C
Visual Temp > 105 °C (#):

represents the number of times in which the temperature of the visual board has exceeded 105°C
Voltage < 150V:

represents the number of times the mains voltage has dropped below 150V
Voltage > 254 V:

represents the number of times the mains voltage has dropped below 254V
UP LH Ind
UP RH
Ind
MIDDLE RH Ind
DOWN
LH Ind
DOWN
RH Ind
LH heat sink
RH heat sink

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9.4.2. Last cycles:
The “last cycles” describe the last two utilization cycles of the hob (LAST CYCLE, LAST SECOND
CYCLE); each of the cycles starts with activation of a hot plate and ends when all the hot plates
are off. The values reached by the components are recorded together with the values holding time.
Fig 9
If other than zero, the following items appear:
DOWN/UP/MIDDLE RH/LH Ind. Activation (#):

DOWN/UP/MIDDLE RH/LH Ind. Activation (min):
represent the number of times and total minutes in which the right/left bottom/top/central inductor
has been switched on
DOWN/UP/MIDDLE RH/LH Ind. Temp > 220°C (#):

DOWN/UP/MIDDLE RH/LH Ind. Temp > 220°C (min):
represent the number of times and total minutes in which the temperature of the right/left bottom/
top/central middle inductor NTC has exceeded 220°C
DOWN/UP/MIDDLE RH/LH Ind. Temp > 240°C (#):

DOWN/UP/MIDDLE RH/LH Ind. Temp > 240°C (min):
represent the number of times and total minutes in which the temperature of the right/left bottom/
top/central middle inductor NTC has exceeded 240°C
DOWN/UP/MIDDLE RH/LH Ind. Level < 5 (#):

DOWN/UP/MIDDLE RH/LH Ind. Level < (min):
has operated at power levels below 5

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86
DOWN/UP/MIDDLE RH/LH Ind.Level 5÷8 (#):
DOWN/UP/MIDDLE RH/LH Ind.Level 5÷8 (min):
has operated between power levels 5 and 8.
DOWN/UP/MIDDLE RH/LH Ind.Max. Level (#):

DOWN/UP/MIDDLE RH/LH Ind.Max. Level (min):
has operated at full power
DOWN/UP/MIDDLE RH/LH Booster (#):

DOWN/UP/MIDDLE RH/LH Booster (min):
booster has been switched on
DOWN/UP/MIDDLE RH/LH Ind. Max Temp °C:

Maximum temperature reached by the NTC of the left/right bottom/top/central inductor.
RH/LH heat sink (#):

RH/LH heat sink (min):
represent the number of times and total minutes in which the right/left heat sink “has operated”
(this is the total sum of the operating times of the associated inductors)
RH/LH heat sink Temp > 75°C (#):

RH/LH heat sink Temp > 75°C (min):
represents the number of times and total minutes in which the NTC temperature of the right/left
heat sink has exceeded 75°C
RH/LH heat sink Temp > 95°C (#):

RH/LH heat sink Temp > 95°C (min):
represents the number of times and total minutes in which the NTC temperature of the right/left
heat sink has exceeded 95°C
RH/LH heat sink Max Temp °C:

represent the maximum temperature of the right/left heat sink NTC reached during operation
Visual Temp > 105 °C (#):

Visual Temp > 105 °C (min):
represents the number of times and total minutes in which the NTC temperature of the visual has
exceeded 105°C
Max Temp °C Visual:

represents the maximum temperature of the visual NTC in that cycle
Fan speed 40%/60%/80%/100%/fan with hob off (#):

Fan speed 40%/60%/80%/100%/fan with hob off (min):
show the number of times, and for each instance the time interval, that the fan has run at: 40%,60%,
80%, 100% or with hob off.

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RH/LH Fault Heat Sink:
Visual Fault:
DOWN/UP/MIDDLE RH/LH Fault Ind:
each fault is associated with a code, subcode and, if necessary, e.g.: Down LH Fault Ind. F06.02:
4, (cf. SQG_CK_20).
Important: for the times estimate, the sensitivity is one minute. The times error tolerance is
+1 minute. For example, the reading:
DOWN LH Ind. Max Level (#): 1
DOWN LH Ind. Max Level (min): 0
Means that the bottom inductor on the right has been utilized at full power just once during cooking,
for a time of less than one minute.
It may occur that Max Power is reached by switching on the booster; in this case, in addition to
the above information, also the following wording will be appended:
DOWN LH Booster (#): 1
DOWN LH Booster (min): 1
In this case, the +1 minute tolerance is on the booster! This means that the Max level has been
reached with the booster and has been active for less than one minute.
9.4.3. Last fault:
Fig 10
If there are no faults, when “last fault” is selected the message “no fault” will appear.
If Faults are present, the 3 Last Faults will be shown with the subcodes for each inductor and for
the entire hob, with the relative information in the values field.
Example: Down LH Fault Ind. F06.02: 4, (cf.: SQG_CK_20). Specifically, the first fault displayed
will be the last one that occurred in chronological order.

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9.5. Tips
Tips on optimal use of the software
The following suggestions are designed to facilitate use of the software:
1. Make sure you have pots available of the correct diameter to cover the entire hot plate.
2. Take steps to ensure operation of the fan can be checked by lifting the hob from the work surface.
3. The statistics section is available from Firmware version 4.3.4

DOCTOR NP
89
EN
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User handbook Edition Language

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1.2. Platforms supported

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COM port selection

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Fig 2. (DW example)

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User handbook Edition Language

Fig 4 (DW example)

User handbook Edition Language

Fig 5 (CL graphic interface) Fig 6 (DW graphic interface)

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Fig 8 Fig 9 Fig 10

4.2.2.1. Instant message window

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4.2.2.3. Test result window

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For the best test result use:

6.1. Components test

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Suggestions if test fails:

6.1.2. Anti-overflow system test

Suggestions if test fails:

6.1.3. Turbidity sensor test

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6.1.4. Water filling test (Solenoid valve + pressure switch + turbine)

Suggestions if test fails:

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6.1.5. Wash Motor Test (+water filling circuit)

Suggestions if test fails:

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Suggestions if test fails:

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Suggestions if test fails:

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Suggestions if test fails:

6.1.9. Dispenser Solenoid Valve Test

Suggestions if test fails:

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Suggestions if test fails:

6.1.11. SPECIAL TEST - Total Test

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Anti-overflow system test

Turbidity sensor test

Water filling test (Solenoid valve + pressure switch + turbine)

Wash Motor Test(+ Filling Ev. + Pressure switch + turbine)

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Drain Pump Test (+ filling circuit)

Dispenser Solenoid Valve Test

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6.2. Interface test

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6.2.2. Buttons Test

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6.3. Monitoring parameters

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