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 10e

NEWMAN
10e

BUSINESS BUSINESS
communication communication

BUSINESS communication in person, in print, online

in person, in print, online
in person, in print, online

NEWMAN

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10e

NEWMAN

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Business
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in person, in print, online

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00648_FM_rev01.indd 3 10/10/15 5:46 PM
 10e

Business
communication
in person, in print, online

Newman

00648_FM_rev01.indd 5 10/10/15 5:46 PM

 Business Communication: In Person,
In Print, Online, Tenth Edition
Amy Newman
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 Brief Contents
part 1 F oundations of Business
Communication
1 Understanding Business Communication���������������������������������� 2
2 Team and Intercultural Communication ���������������������������������� 36
3 Interpersonal Communication Skills ���������������������������������������� 68

part 2 Developing Your Business Writing Skills

4 The Writing Process�������������������������������������������������������������������� 102
5 Improving Your Writing Style �������������������������������������������������� 134

part 3 Written Messages

6 Neutral and Positive Messages������������������������������������������������ 172
7 Persuasive Messages����������������������������������������������������������������� 198
8 Bad-News Messages������������������������������������������������������������������ 234

part 4 Report Writing

9 Planning the Report and Managing Data ������������������������������ 268
10 Writing the Report��������������������������������������������������������������������� 306

part 5  Oral and Employment Communication

11 Oral Presentation ���������������������������������������������������������������������� 348
12 Employment Communication �������������������������������������������������� 388

Reference Manual. . . . . . . . . . . . . . . . . . . . 439

A Language Arts Basics����������������������������������������������������������� 440
B Formatting Business Documents���������������������������������������� 472
C Common Types of Reports �������������������������������������������������� 485
D Glossary��������������������������������������������������������������������������������� 490
Index �������������������������������������������������������������������������������������������������494

Brief Contents vii

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00648_FM_rev01.indd 8 10/10/15 5:46 PM
 Contents
part 1 Foundations of Business Communication  2
1 Understanding Business Communication������������ 2 2 Team and Intercultural Communication������������ 36
1-1 Communicating in Organizations 4 2-1 Work Team Communication 38
1-1a Employers’ Perspective 4 2-1a The Variables of Group Communication 38
1-1b Personal Perspective 5 2-1b Initial Group Goals 38
1-2 The Components of Communication 5 2-1c Constructive Feedback 39
1-2a The Communication Model 6 Acknowledge the Need for Feedback 39 |
Give Both Positive and Negative Feedback 39
Communication Need 6 | Sender 6 |
Message 7 | Audience 7 | Response 7 | 2-1d Conflict Resolution 40
The Dynamic Nature of Communication 7 2-1e The Ethical Dimension of Team Communication 41
1-2b Directions of Communication 7 2-2 Collaboration on Team Writing Projects 41
The Formal Communication Network 7 | 2-2a Applying Strategies for Team Writing 42
The Informal Communication Network 8
2-2b Commenting on Peers’ Writing 42
1-3 Communication Barriers 9 2-2c Using Technology for Work in Teams 43
1-3a Verbal Barriers 9
2-3 Intercultural Communication 44
Inadequate Knowledge or Vocabulary 9 |
2-3a Cultural Differences 45
Differences in Interpretation 10 | Language
Differences 10 | Inappropriate Use of 2-3b Group-Oriented Behavior 48
Expressions 10 | Overabstraction and 2-3c Strategies for Communicating Across Cultures 48
Ambiguity 11 | Polarization 12 Maintain Formality 48 | Show Respect 49 |
1-3b Nonverbal Barriers 12 Communicate Clearly 49
Inappropriate or Conflicting Signals 12 | 2-4 Diversity and Inclusion Within the
Differences in Perception 12 | Inappropriate United States 50
Emotions 12 | Distractions 13
2-4a The Value of Diversity 50
1-4 Communication Media Choices 13 2-4b Diversity of Thought 51
1-4a Traditional Communication Channels 13 2-4c Strategies for Communicating Across
Traditional Written Communication 13 | Differences 52
Traditional Oral Communication 13 Race and Ethnicity 52 | Sex and Gender
1-4b Technology-Based Communication Media 14 Identity 53 | Age 53 | Sexual Orientation 55 |
Email, Phone, Voice Mail 14 | Instant and Ability 55 | Religion 55 | Income Level or
Text Messaging 14 | Social Media 14 Socioeconomic Status 56 | Other Characteristics 56
1-4c Choosing Communication Media 16 2-4d Offending and Taking Offense 56
1-4d Convergence of Communication Media 17 3 Interpersonal Communication Skills������������������ 68
1-5 Potential Legal Consequences 3-1 Nonverbal Communication 70
of Communication 18 3-1a Body Movement 70
1-6 Ethics and Communication 20 3-1b Physical Appearance 71
1-6a What Affects Ethical Behavior 21 3-1c Voice Qualities 71
1-6b Ethics Pays 21 3-1d Time 71
1-6c Framework for Ethical Decision Making 22 3-1e Touch 72
3-1f Space and Territory 72
1-7 Introducing the 3Ps (Purpose, Process, Product)
Model 23

Contents ix

00648_FM_rev01.indd 9 10/10/15 5:46 PM

 3-2 Listening and Empathy 73
3-2a The Value of Listening and Empathy
3-2b The Problem of Poor Listening Skills 74
3-2c Keys to Better Listening 74
Give the Speaker Your Undivided Attention 74 |
Stay Open-Minded 74 | Don’t Interrupt 76 |
Involve Yourself 76 | Respond by Paraphrasing
or Reflecting 76
3-3 Social Media for Building Business
Relationships 77
3-3a Engaging Customers Online 77
3-3b Engaging Employees Online 79
3-4 Voice and Text Messaging 80
part 2 Developing Your Business Writing Skills  102
4 The Writing Process �������������������������������������������� 102
4-1 An Overview of the Writing Process 104
4-2 Audience Analysis 105
4-2a Who Is the Primary Audience? 105
4-2b What Is Your Relationship with the Audience? 105
4-2c How Will the Audience Likely React? 106
4-2d What Does the Audience Already Know? 106
4-2e What Is Unique About the Audience? 106
4-2f Example of Audience Analysis 106
4-3 Planning 107
4-3a Purpose 107
4-3b Content 108
4-3c Organization 109
4-4 Drafting 112
4-4a Letting Go 112
4-4b Overcoming Writer’s Block 112
4-4c Writing for Different Media 112
Writing Email Messages 112 | Writing
Memos 115 | Writing Letters 116 | Writing for
the Web 116
4-5 Revising 118
4-5a Revising for Content 118
4-5b Revising for Style 119
4-5c Revising for Correctness 119
4-6 Proofreading 119
5 Improving Your Writing Style������������������������������������ 134
5-1 What Do We Mean by Style? 136
x Contents
00648_FM_rev01.indd 10
3-5 Business Meetings 80
73 3-5a Determining the Meeting Format 81
The Case for Face-to-Face 81 | Considering
Alternatives 83
3-5b Planning the Meeting 83
Identify Your Purpose 83 | Determine Whether a
Meeting Is Necessary 84 | Decide Who Should
Attend 85 | Prepare an Agenda 85 | Arrange
Logistics 87
3-5c Facilitating the Meeting 87
Follow the Agenda 87 | Encourage Participation
and Facilitate Discussion 88 | Participate in the
Meeting 88 | Follow Up After the Meeting 89
5-2 Choosing the Right Words 137
5-2a Write Clearly 137
Be Accurate and Complete 137 | Use
Familiar Words 137 | Use Specific, Concrete
Language 138 | Avoid Dangling
Expressions 140 | Avoid Clichés, Slang,
and Unnecessary Jargon 140
5-2b Write Concisely 141
Avoid Redundancy and Wordy
Expressions 141 | Avoid Hidden Verbs
and Hidden Subjects 143
5-3 Writing Effective Sentences 145
5-3a Use a Variety of Sentence Types 145
Simple Sentences 145 | Compound
Sentences 146 | Complex Sentences 146 |
Sentence Variety 146
5-3b Use Active and Passive Voice
Appropriately 146
5-3c Use Parallel Structure 148
5-4 Developing Logical Paragraphs 149
5-4a Keep Paragraphs Unified and Coherent 149
Unity 149 | Coherence 150
5-4b Control Paragraph Length 151
5-5 Creating an Appropriate Tone 152
5-5a Write Confidently 152
5-5b Use a Courteous and Sincere Tone 153
5-5c Use Appropriate Emphasis and
Subordination 154
5-5d Use Positive Language 154
5-5e Stress the “You” Attitude 156
10/10/15 5:46 PM
 part 3  Written Messages  172
6 Neutral and Positive Messages. . . . . . . . . . . . . . 172 7-4b Gaining the Reader’s Attention 210
6-1 Types of Neutral and Positive Messages 174 7-4c Creating Interest and Building Desire 211
Interpreting Features 211 | Using Vivid Language
6-2 Planning a Neutral or Positive Message 174
and Graphics 211 | Using Objective, Ethical
6-3 Organizing a Neutral Message 175 Language 212 | Mentioning Price 212 |
6-3a Major Idea First 175 Referring to Enclosures 213
6-3b Explanation and Details 175 7-4d Motivating Action 214
6-3c Friendly Closing 176 7-5 Writing and Responding to Negative
Customer and Public Feedback 215
6-4 Sending Instant Messages for
Neutral Messages 177 7-5a Writing Complaints and Online
Reviews 216
6-5 Responding to a Neutral Message 178
7-5b Responding to Negative Feedback 217
6-6 Composing Goodwill Messages 180 Addressing Negative Reviews and Other
6-6a Recognition Notes 181 Feedback 218 | Handling Crisis Situations 218
6-6b Congratulatory Notes 181 8 Bad-News Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
6-6c Thank-You Notes 182 8-1 Planning the Bad-News Message 236
6-6d Sympathy Notes 182 8-1a Communication Context 236
6-7 Addressing Customer Comments Online 184 8-1b Audience Analysis 236
6-7a Deciding Whether to Respond 184 8-1c Media Choice 237
6-7b Responding to Positive Reviews 185 8-2 Components of Bad-News Messages 238
6-7c Anticipating Customer Needs Online 186 8-2a Organizing the Message 238
7 Persuasive Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 198 8-2b Explaining the Decision 240
7-1 Planning Persuasive Messages 200 8-2c Giving the Bad News 242
7-2 Analyzing Your Audience 200 8-2d Closing the Message 243
7-2a Knowing Your Audience 200 8-3 Composing Bad-News Replies 244
7-2b Applying Persuasion Principles 201 8-3a Rejecting an Idea 245
Ethos: Appeal Based on Credibility 201 | Pathos: 8-3b Refusing a Favor 246
Appeal Based on Emotion 202 | Logos: Appeal
8-3c Refusing a Customer Request 246
Based on Logic 202 | Ethical Persuasion 203
8-3d Declining a Job Offer 247
7-3 Writing a Short Persuasive Message 204
8-3e Turning Down a Job Candidate 249
7-3a Determining How to Start
the Message 204 8-4 Announcing Bad News 250
7-3b Capturing the Reader’s Attention 206 8-4a Bad News About Normal Operations 250
7-3c Justifying Your Idea or Request 206 8-4b Bad News About the Organization 250
7-3d Dealing with Obstacles 207 8-4c Bad News About Jobs 251
7-3e Motivating Action 208 8-5 Giving and Receiving Constructive
Performance Feedback 252
7-4 Writing a Sales Letter 209
8-5a Giving Constructive Feedback 253
7-4a Selecting a Central Selling Theme 210
8-5b Receiving Constructive Feedback 254

part 4 Report Writing  268

9 Planning the Report and Managing 9-2 Finding Sources for Your Report 270
Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 9-2a Identifying Types of Data 271
9-1 Who Reads and Writes Reports 270 9-2b Searching for Relevant Sources 272

Contents xi

00648_FM_rev01.indd 11 10/10/15 5:46 PM

 9-2c Evaluating Sources of Information 274 Introduction 317 | Findings 317 | Summary,
Evaluating Internet Resources 274 | Evaluating Conclusions, and Recommendations 317
Research Studies 276 10-2b Drafting Supplementary Sections 318
9-3 Collecting Data Through Questionnaires 277 Title Page 319 | Cover Letter, Memo, or
Email 319 | Executive Summary 320 |
9-3a Constructing the Questionnaire 277
Table of Contents 320 | Appendix 321 |
9-3b Writing the Cover Letter or Email 280 References 321
9-4 Displaying Quantitative Information 280 10-3 Developing an Effective Writing Style 322
9-4a Constructing Tables 281 10-3a Tone 322
Cross-Tabulation Analysis 283 | Arranging 10-3b Pronouns 322
Data in Tables 284
10-3c Verb Tense 323
9-4b Preparing Charts 285
10-3d Emphasis and Subordination 323
Designing Simple, Clear Charts 286 | Choosing
an Appropriate Chart Type 286 10-3e Coherence 324
9-4c Creating Infographics 290 10-4 Documenting Your Sources 325
9-5 Interpreting Data 292 10-4a Why We Document Sources 326
9-5a Making Sense of the Data 292 10-4b What Has to Be Documented 326
9-5b Considering the Ethical Dimension 294 10-4c How to Document Sources 327
Footnotes and Endnotes 327 |
10 Writing the Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Author-Date Format 329
10-1 Planning the Report 308
10-4d Distortion by Omission 329
10-1a Selecting a Report Format 308
10-5 Designing, Formatting, and
10-1b Organizing the Report 311
Refining the Report 329
Findings, Conclusions, and Recommendations 311 |
10-5a Designing and Formatting Text-Based
Organizational Strategies for Findings 312
Reports 329
10-1c Outlining the Report 314
Graphics 330 | Spacing and Fonts 330 |
Generic Headings and Message Titles 314 | Headers, Footers, and Page Numbers 330
Parallelism 315 | Length and Number of
10-5b Designing and Formatting PowerPoint
Headings 316 | Balance 316
Reports 330
10-2 Drafting the Report 317 Graphics 330 | Fonts, Spacing, and Page Numbers 331
10-2a Drafting the Body 317 10-5c Refining Your Report 332
Revising 332 | Proofreading 332

part 5  Oral and Employment Communication  348

11 Oral Presentation . . . . . . . . . . . . . . . . . . . . . . . . . 348 11-3c The Ending 356
11-1 The Role of Business Presentations 350 11-3d Humor in Business Presentations 357
11-2 Planning the Presentation 350 11-4 Planning Team and Online Presentations 357
11-2a Purpose 350 11-4a Team Presentations 357
11-2b Audience Analysis 351 Achieving Coherence 358 | Practicing the Team
Presentation 358
11-2c Delivery Method 352
11-4b Online Presentations 358
Impromptu and Extemporaneous
Presentations 353 | Scripted and Memorized 11-5 Developing Visual Support for
Presentations 353 Business Presentations 359
11-3 Organizing the Presentation 354 11-5a Creating Presentation Slides 359
11-3a The Opening 354 Present Your Main Points Clearly 360 |
Make Your Presentation Easy to Follow 361 |
11-3b The Body 355
Choose an Attractive, Appropriate Design 361 |
Choose a Logical Sequence 355 | Establish Replace Text with Graphics 363 | Write Simply
Your Credibility 356 | Manage Negative and Clearly 364
Information 356

xii Contents

00648_FM_rev01.indd 12 10/10/15 5:46 PM

 11-5b Using Presentation Slides 364 12-4b Inquiry Emails 411
11-5c Using Video 366 12-5 Preparing for a Job Interview 412
11-5d Creating and Using Handouts 367 12-5a Researching the Organization 412
11-6 Practicing and Delivering the Presentation 367 12-5b Practicing Interview Questions 413
11-6a Practicing the Presentation 367 Standard Interviews 413 | Behavioral
11-6b Delivering the Presentation 368 Interviews 413 | Case Interviews 414 |
Stress Interviews 414
Managing Speech Anxiety 369 | Responding to
Questions and Feedback 370 12-5c Managing a Video or Phone Interview 414
12-5d Preparing Your Own Questions 418
12 Employment Communication. . . . . . . . . . . . . . . 388
12-1 Putting Your Best Self Forward 390 12-6 Conducting Yourself During and After
the Interview 418
12-2 Preparing Your Résumé 390
12-6a Dressing for Success 418
12-2a Résumé Length 392
12-6b Acting Professionally 419
12-2b Résumé Format 394
12-6c Demonstrating Confidence and Focusing
12-2c Résumé Content 394 on Your Qualifications 419
Identifying Information 394 | Job Objective 394 | 12-6d Preparing for Multiple Interviewers 420
Education 396 | Work Experience 396 |
12-6e Assessing Yourself and the Company 420
Other Relevant Information 400 | Keywords 401
12-6f Following Up Throughout the Process 420
12-3 Managing Your Online Image 402
12-7 Practicing Business Etiquette 423
12-3a Your Online Reputation 402
12-7a Meeting and Greeting 423
12-3b LinkedIn 403
12-7b Dining 423
12-3c Creative Résumés 404
Before the Meal 424 | During the Meal 424 |
12-4 Writing Cover Letters and After the Meal 425
Inquiry Emails 407
12-7c Giving Gifts 425
12-4a Cover Letters 407
12-7d Working in an Office 426
Address and Salutation 408 | Opening 409 |
Body 410 | Closing 411

Reference Manual  439

A  Language Arts Basics . . . . . . . . . . . . . . . . . . . . . 440 Application 455
Lab 1: Parts of Speech 440 Lab 4: Grammar 455
Application 443 Complete Sentences 456
Lab 2: Punctuation—Commas 444 Modifiers (Adjectives and Adverbs) 456
Commas Used Between Expressions 444 Agreement (Subject/Verb/Pronoun) 457
Commas Used After Expressions 446 Case 458
Commas Used Before and After Expressions 446 Application 459
Application 448 Lab 5: Mechanics 460
Lab 3: Punctuation—Other Marks 449 Abbreviations 460
Hyphens 449 Capitalization 461
Semicolons 450 Numbers 462
Colons 451 Spelling 463
Apostrophes 451 Word and Paragraph Division 464
Periods 453 Application 465
Quotation Marks 453 Lab 6: Word Usage 466
Italics (or Underlining) 454 Application 471
Ellipses 454

Contents xiii

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 B Formatting Business Documents. . . . . . . . . . . . 472 Compliance Reports 485
Formatting Letters and Memos 472 Progress Reports 485
Letter and Punctuation Styles 472 Proposals 485
Stationery and Margins 472 Project Proposals 485
Required Letter Parts 472 Research Proposals 486
Optional Letter Parts 474 Policies and Procedures 486
Memo Header Format 475 Policy 486
Formatting Reports 475 Procedure 487
C Common Types of Reports. . . . . . . . . . . . . . . . . . 485 Situational Reports 488
Periodic Reports 485 D Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
Routine Management Reports 485 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

xiv Contents

00648_FM_rev01.indd 14 10/10/15 5:46 PM

 About Amy Newman
Amy Newman specializes in business communication
at the Cornell University School of Hotel Administra-
tion. As a senior lecturer, she teaches two required
undergraduate communication courses: a freshman
business writing and oral communication class and an
upper-level persuasive communication class. Newman
also teaches a graduate-level management communica-
tion course and an elective, Corporate Communication,
which focuses on communication strategy, crisis com-
munication, and social media.
Newman was an adjunct instructor at Ithaca
­ ollege; Milano, The New School for Management and
C
Urban Policy in New York City; and eCornell, where she
taught classes online. She has won several awards for
excellence in teaching and student advising and grants
to develop technology-based learning solutions.
Prior to joining Cornell, Newman spent 20 years working for large companies, such as
Canon, Reuters, Scholastic, and MCI. Internally, she held senior-level management positions
in human resources and leadership development. As an external consultant, Newman worked
to improve communication and employee performance in hospitality, technology, education,
publishing, financial services, and entertainment companies.
A graduate of Cornell University and Milano, Newman is author of the eighth, ninth, and
tenth editions of Business Communication: In Person, In Print, Online. Newman has developed
several multimedia company scenarios to accompany the book, has created an interactive tool
for managing speech anxiety, and maintains a blog, BizCom in the News.

About Amy Newman xv

00648_FM_rev01.indd 15 10/10/15 5:46 PM

00648_FM_rev01.indd 16 10/10/15 5:46 PM
 Acknowledgments
Business Communication: In Person, In Print, Online was inspired by my teaching and learning
from students at Cornell, and I am grateful for how they have shaped my thinking about business
communication and who I am as an instructor.
Throughout the tenth edition revision process, I have consulted many colleagues, friends,
and family for their valuable feedback on book content and, when needed, a sympathetic ear:
Kathy Berggren, Joshua Bronstein, Eric Clay, Curtis Ferguson, Daphne Jameson, Kim Kenyon,
David Lennox, Daniel Meyerson, Laura Newman, Peggy Odom-Reed, Andrew Quagliata, Crystal
Thomas, and Maria Loukianenko Wolfe.
The following instructors participated in the editorial review board for the tenth edition.
Throughout each stage of the revision process, they offered creative input that influenced
the chapter content and dynamic design. I thank each of them for their valuable feedback and
suggestions:

Kate Archard, University of Massachusetts, Bill Graham, Seton Hall University

Boston
Fiona Barnes, University of Florida
Christina Bergenholtz, Quinsigamond
Community College
David Bolton, University of Maryland
Dominic Bruni, University of Wisconsin,
Oshkosh
Melisa Bryant, Forsyth Technical Community
College
Marilyn Chalupa, Ball State University
Sara Cochran, Drury University
Cindi Costa, Mohave Community College
Melissa Diegnau, Riverland Community
College
Pat Farrell, Roosevelt University
Peggy Fisher, Ball State University
Jorge Gaytan, North Carolina A&T State
University
Beverly George, University of Texas at
Arlington
Valerie Gray, Harrisburg Area Community
College
Mary Groves, University of Nevada, Reno
Teresa Horton, Baker College
Gloria Lessman, Bellevue University
Andrew Lutz II, Avila University
Molly Mayer, University of Cincinnati
Karen Messina, SUNY Orange
Bill McPherson, Indiana University-Purdue
Zachary Owens, University of Cincinnati
Hem Paudel, University of Louisville
Jessica Rack, University of Cincinnati
Renee Rogers, Forsyth Technical Community
College
Jean Anna Sellers, Fort Hays State University
Stacey Short, Northern Illinois University
Lynn Staley, University of Missouri, St. Louis
Kathleen Taylor, SUNY Utica
Sanci C. Teague, Western Kentucky Community
and Technical College

I would also like to acknowledge the following reviewers for their thoughtful contributions on
previous editions:

Lisa Barley, Eastern Michigan University Leila Chambers, Cuesta College

Lia Barone, Norwalk Community College
Carl Bridges, Arthur Andersen Consulting
Annette Briscoe, Indiana University Southeast
Mitchel T. Burchfield, Southwest Texas Junior
College
Janice Burke, South Suburban College
G. Jay Christensen, California State University,
Northridge
Cheryl Christiansen, California State
University, Stanislaus
Connie Clark, Lane Community College
Miriam Coleman, Western Michigan University

ACknowledgments xvii

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 Anne Hutta Colvin, Montgomery County
Community College
Doris L. Cost, Metropolitan State College of
Denver
L. Ben Crane, Temple University
Ava Cross, Ryerson Polytechnic University
Nancy J. Daugherty, Indiana University-Purdue
University, Indianapolis
Rosemarie Dittmer, Northeastern University
Gary Donnelly, Casper College
Graham N. Drake, SUNY Geneseo
Kay Durden, The University of Tennessee at
Martin
Laura Eurich, University of Colorado at
Colorado Springs
Mary Groves, University of Nevada, Reno
Phillip A. Holcomb, Angelo State University
Larry R. Honl, University of Wisconsin, Eau
Claire
Kristi Kelly, Florida Gulf Coast University
Margaret Kilcoyne, Northwestern State
University
Michelle Kirtley Johnston, Loyola University
Alice Kinder, Virginia Polytechnic Institute and
State University
Emogene King, Tyler Junior College
Richard N. Kleeberg, Solano Community
College
Patricia Laidler, Massasoit Community College
Lowell Lamberton, Central Oregon
Community College
E. Jay Larson, Lewis–Clark State College
Kimberly Laux, Saginaw Valley State University
Michael Liberman, East Stroudsburg University
Julie MacDonald, Northwestern State
University
Marsha C. Markman, California Lutheran
University
Beryl McEwen, North Carolina A&T State
University
Diana McKowen, Indiana University,
Bloomington
Maureen McLaughlin, Highline Community
College
Sylvia A. Miller, Cameron University
Billie Miller-Cooper, Cosumnes River College
xviii Acknowledgments
00648_FM_rev01.indd 18
Russell Moore, Western Kentucky University
Wayne Moore, Indiana University of
Pennsylvania
Gerald W. Morton, Auburn University of
Montgomery
Danell Moses, Western Carolina University,
Cullowhee, NC
Jaunett Neighbors, Central Virginia
Community College
Judy Nixon, University of Tennessee at
Chattanooga
Rosemary Olds, Des Moines Area Community
College
Richard O. Pompian, Boise State University
Rebecca Pope-Ruark, Elon University
Karen Sterkel Powell, Colorado State
University
Seamus Reilly, University of Illinois
Carla Rineer, Millersville University
Jeanette Ritzenthaler, New Hampshire College
Betty Robbins, University of Oklahoma
Joan C. Roderick, Southwest Texas State
University
Mary Jane Ryals, Florida State University
Lacye Prewitt Schmidt, State Technical
Institute of Memphis
Jean Anna Sellers, Fort Hays State University
Sue Seymour, Cameron University
Sherry Sherrill, Forsyth Technical Community
College
John R. Sinton, Finger Lakes Community
College
Curtis J. Smith, Finger Lakes Community
College
Craig E. Stanley, California State University,
Sacramento
Ted O. Stoddard, Brigham Young University
Vincent C. Trofi, Providence College
Deborah A. Valentine, Emory University
Randall L. Waller, Baylor University
Maria W. Warren, University of West Florida
Michael R. Wunsch, Northern Arizona
University
Annette Wyandotte, Indiana University,
Southeast
Betty Rogers Youngkin, University of Dayton
10/10/15 5:46 PM
 Several business communication instructors devoted time and energy to making this edition
a success. Because of their professionalism and creativity, the tenth edition will provide an
enhanced teaching and learning experience for adopters. Elizabeth Christensen of Sinclair
Community College and David Lennox of Cornell University wrote a comprehensive test bank
to reinforce students’ learning. In addition, I value the excellent contributions of Karen Howie,
Northwestern Michigan College, who developed digital content for the CourseMate website.
Finally, I am grateful to the inspiring team at Cengage Learning. It is a true pleasure to work
with this team and their staff, who nurtured the book from a list of ideas to printed copy and
every step along the way:

Erin Joyner, Vice President, General Manager,

Social Science & Qualitative Business
Jason Fremder, Product Director
Heather Mooney, Product Manager
Jeffrey Tousignant, Marketing Manager
John Rich, Senior Content Developer
Megan Guiliani, Content Project Manager
Linda May, Senior Art Director

Acknowledgments xix

00648_FM_rev01.indd 19 10/10/15 5:46 PM

 10e

Business
communication
in person, in print, online

00648_FM_rev01.indd 21 10/10/15 5:46 PM

Another random document with
no related content on Scribd:
 They went upstairs, Mrs. Horton to darn the neglected socks, and
Sunny to watch for Daddy and the new car.
“Here he is! I’ll open the door! O-hoo, Daddy!” Sunny Boy saw the
dark blue car draw up before the house and stop, and he banged
noisily on the window screen to attract his father’s attention. Then he
dashed downstairs.
“Well, well, who’s this young cyclone?” inquired Mr. Horton,
catching Sunny Boy in his arms and lifting him to his shoulder. “Saw
me drive up, didn’t you? Where’s Mother?”
“Upstairs. Daddy, let’s go out in the automobile! Where you going
to keep it? Can I drive?” Sunny bounced about excitedly as he put
his questions one after another.
“Easy, easy,” protested Mr. Horton. “The automobile will be an old
story fast enough. Let me have a word with Mother and then perhaps
you and I will have an errand to do down town.”
Mrs. Horton smiled when she saw Sunny’s flushed face.
“Some one is excited,” she teased. “Well, Daddy dear, what did
Bessie say about the suitcase?”
“I called her up, but she wasn’t in,” answered Mr. Horton. “Miss
Martinson seemed to think, though, that they’d better have it. I’ll go
up and drag it out now and Sunny and I can run it over to her in the
car.”
“Oh, yes, let’s,” coaxed Sunny Boy, without a very clear idea of
what the talk was about, but sure that a ride in the automobile was in
some way connected with it.
“Think you can come up to the store-room with me and give me a
hand?” asked his father. “I have to get a suitcase for Aunt Bessie,
and I suppose it is under three trunks with the empty goldfish globe
on top.”
“Why, Daddy Horton, what a way to talk!” Mrs. Horton pretended to
be very indignant. “The suitcase is the first thing you’ll see when you
open the door. I thought we might need it before the summer was
over, so I left it where it would be easy to get.”
 Sure enough, Sunny and Daddy found the suitcase without any
trouble, and they brought it downstairs and Mother dusted it off, and
then they carried it down to the automobile and put it in the back.
Sunny Boy climbed into the car and sat very still with his eyes
straight ahead. He hoped Nelson and Ruth Baker were watching
him. Mr. Horton walked around the car to the other side, got in, and
closed the door. He waved to Mother in the window, put both hands
on the wheel, and away they went.
“Can I help drive, going to Nestle Cove, Daddy?” Sunny asked,
watching carefully, so that he might remember all the things he saw
Daddy do. “I drove Peter and Paul for Grandpa.”
Peter and Paul were the farm horses.
“Well, you see, Sunny Boy,” Daddy explained, skillfully steering the
car around a heavy coal truck, “automobiles are different from
horses. You can’t talk to them and tell them what to do. You have to
be older, and stronger, and taller, to manage a machine. See how
constantly I have to use my feet? You are not tall enough to reach
the brakes. And, anyway, the law says little boys can’t drive cars,
even to help their daddies. They must be at least eighteen years
old.”
“Yes, I ’member, you told me,” said Sunny sorrowfully.
Daddy never turned aside his questions with an “Oh, you wouldn’t
understand, wait till you’re older” kind of answer, and Sunny really
was used to reasoning things out.
“I’ll carry the suitcase,” he offered, when they came to Aunt
Bessie’s house. “Let me ring, Daddy.”
Aunt Bessie lived in an apartment house and the colored boy who
answered the bell knew Sunny very well indeed.
“Miss Andrew ain’t home,” he said. “But Miss Martinson am. I’ll
take you-all up.”
Aunt Bessie was Miss Andrew, and of course the colored boy
couldn’t have known much English grammar to say “ain’t.” Or,
perhaps, he forgot what his mother told him about always saying “is
not.” We’ll hope you never do. Anyway, this boy had the most
delightful, rich, soft voice, and no matter what he said it always
sounded pleasant.
“How lovely of you!” Miss Martinson, Aunt Bessie’s friend who
lived with her and helped keep house in the apartment, flung open
the door almost as soon as they lifted the heavy old-fashioned
knocker. “Come right in. We have a bundle of things that simply
won’t go in the trunk and Bessie has every suitcase packed so full
now we’re in despair.”
Miss Martinson was little and dark and pretty. She taught girls in a
large public school how to baste and hem and tuck and, after a
while, make dresses. She was a sewing teacher.
Sunny and Mr. Horton couldn’t stay very long because they knew
that Mother at home would be needing them. But before they went,
Sunny ran out to the kitchen to find his dear Harriet.
“Here’s my own boy, bless his dear heart!” and Harriet, whose
eyes were as blue as Sunny Boy’s, and who wore a blue dress that
just matched them and her usual big, white apron—Harriet’s aprons
were always whiter than other people’s—swooped down upon Sunny
Boy and gave him a tremendous hug. “Did you have a lovely time on
the farm, darlin’? And did you miss Harriet? Never mind, we’re going
to have a fine time down at the sea. Think of it—you’ll be sailing
boats and going swimming and all!”
“Sunny, coming?” called Mr. Horton.
“Here, give this to your mother,” and Harriet hastily put a square
box into his hands. “’Tis a cake I baked for the lunch on the way
down. I made two of ’em, one for her and one for Miss Bessie.”
“Daddy,” Sunny Boy spoke for the first time on the way home,
holding the cake box carefully on his lap, “how long does it take to
get to Nestle Cove?”
“Oh, about six or eight hours with fair traveling,” answered Mr.
Horton. “Why, Son?”
 “I was just thinking,” said Sunny. “Harriet made a cake for us to eat
on the way.”
“And I suspect Mother will be busy all day to-morrow putting up a
picnic lunch for us,” responded his father. “You see, we’ll find a nice
shady spot about noon when the sun is too hot to make driving
comfortable, and we’ll sit down and rest on the grass and eat all
those good things up.”
“That will be fun,” agreed Sunny enthusiastically. “There’s Mother
waving to us now. Does she want something, Daddy?”
“Don’t get out,” called Mrs. Horton, hurrying to them. “The
laundryman telephoned Mrs. Baker that their wagon has been in an
accident and the clothes are hopelessly scattered. They want you to
go down and see if any of yours are missing.”
 CHAPTER III
GETTING READY

“T AKE me with you, Daddy?” Sunny Boy begged. “I could see

the accident.”
“There’ll be nothing to see,” answered Mr. Horton, smiling. “I’m
only going to the laundry office, and that wouldn’t interest you. I think
you’d better stay with Mother and help her.”
“All right,” agreed Sunny Boy cheerfully, climbing out of the car
and holding the cake box carefully right side up.
He and Mother went into the kitchen, while Mr. Horton turned the
car and went off down the street.
“Gee!” exclaimed Sunny, watching Mother fill the tea kettle. “Gee! I
guess that laundry-wagon boy wishes he’d called it a day.”
“Called it a day?” repeated Mrs. Horton, puzzled. “What do you
mean, dear? And is it absolutely necessary that you use ‘gee’ twice
in one sentence?”
Sunny Boy admitted that it wasn’t. Then, while they waited for the
kettle to boil, he told Mother about his morning adventure and the
man who had picked him out of the bushes and advised him to call it
a day.
“Why, you might have been hurt!” said Mrs. Horton seriously.
“Don’t do that again, Son. Probably the boy is a reckless driver, or he
wouldn’t have had this accident, but no driver can watch out for little
folks who hitch on behind wagons. Now we’ll set the table in the
dining-room to-night, and go out and wait for Daddy on the front
steps.”
Sunny Boy helped Mother so well that the table was set and
everything in readiness for supper and they had been out on the
front steps for nearly ten minutes before they saw Mr. Horton coming
around the corner.
Sunny Boy ran to meet him.
“Did you walk?” he asked disappointedly. “Where’s the
automobile? Did you scold the laundry-wagon boy?”
“I put the automobile to bed,” answered Daddy, waving to Mother.
“This fall, perhaps, we can build a garage out back of the house. I’ll
see. But just now a man named Mr. Taggart has to keep the car at
night for us. Did you help Mother?”
“Indeed he did!” Mrs. Horton held open the screen door for them to
go in. “I haven’t missed Harriet at all.”
At the supper table Sunny remembered the accident again.
“What did the laundry-wagon boy say?” he asked his father.
“The poor chap’s in the hospital,” replied Mr. Horton soberly.
“Nothing more serious than bad bruises, they say. I imagine, from
the way the superintendent talked, that he’s been in pickles before
this for careless driving. There were half a dozen of us there,
reclaiming stuff. How many shirts was I supposed to have in that
bundle, Olive?”
“Seven, and eleven collars,” said Mrs. Horton promptly.
“Well, only six had my mark on ’em,” declared Mr. Horton. “A
number of bundles were entirely missing, stolen during the
excitement of the crash they think, or hopelessly torn and mangled.
He drove right into a big touring car, the police say.”
“I have to go over to Mrs. Baker’s,” announced Mrs. Horton when
supper was finished. “You’ll go up with Sunny Boy, won’t you, Harry?
He must have a hot bath.”
“It’s day yet,” protested Sunny Boy. “I don’t have to go to bed till
night.”
“Well, if you’re going to get up early in the morning and help me
pack stuff in the car, I think you’d better have a nice, hot bath and go
to sleep as fast as you can. Of course, if you are not going to get up
in the morning, and would rather stay down and wash the dishes,
why that’s another matter entirely.”
Sunny Boy giggled.
“I’ll bath me,” he decided. “You sit on the hamper and watch,
Daddy.”
Daddy did sit on the hamper and watch. He also helped with the
drying. Then he pulled up the awnings all across the front of the
house so that the rooms would be cool during the night. Then he
found the woolly dog, that hadn’t gone to the farm but that was
Sunny’s bedfellow when he was at home, and put him in bed with
Sunny Boy.
“Good night, laddie,” Daddy bent down and kissed Sunny Boy. “If
you wake up first, come in and call me.”
When Sunny Boy opened his eyes it was to find the sun streaming
in the windows and to hear the locusts singing away for dear life. He
got softly out of bed, tucked the woolly dog under his arm, and
paddled into Daddy and Mother’s room. It was empty.
“Well, well, here he is!” There stood Daddy in the doorway behind
him. “Breakfast’s almost ready, and we need a certain young man to
help us with the sliced peaches and cream, to say nothing of the
brown toast Mother’s made for us. Come on, and see if you can find
the blue sailor suit on the little rocking chair under the window
nearest the closet door.”
The lonesome feeling Sunny had had for a moment when he
found his father and mother had gone downstairs ahead of him, went
away, and he hurried to help Daddy find the sailor suit. They
knocked over so many things in their search, and laughed so much
and made such a great deal of noise that Mother came up and
pretended to scold, though really she came to find the suit, tie the tie
for Sunny, and brush his yellow hair.
“Now if you don’t come down to breakfast this minute,” she told
them when Sunny Boy was as neat as neat could be—“well, you
can’t have any toast, that’s all!”
 So they all three hurried down and found plenty of toast; and very
good it was, too.
“Each one must carry his plate out to the kitchen,” ordered Mr.
Horton, when they had finished. “And then Sunny Boy and I will go
round and get the car. Whatever you can pack to-day, Olive, will
save us time in the morning. I’d like to make an early start, because
I’m afraid we’re in for a hot spell, and the earlier we get off, the more
comfortable we’ll be.”
“The trunks are going this morning,” said Mrs. Horton. “Bessie
promised to get theirs off, too. All I have to do—My dear child, what
are you going to do with that?” she broke off.
Sunny Boy stood in the doorway, Harriet’s cake on the best china
cake-plate in his hands. It was a cake with white icing and it looked
delicious.
“It’s to eat on the way,” explained Sunny Boy. “Harriet said so. I
was going to put it in the automobile under the seat where it wouldn’t
get mussed.”
“But I’m going to put up a nice lunch for us,” said Mother. “Harriet’s
cake really ought to be wrapped in wax paper, you know, and go in a
box. You shall fix it for me this morning. Now run along with Daddy,
and bring our shiny new car around for the bundles.”
Sunny met Mr. Taggart that morning. He was a short, round man
with little twinkling blue eyes and he wore overalls that were very
black and greasy from the oil and grease on the cars he took care of.
“I’ve got a little boy ’bout your age,” he told Sunny. “You’re about
five, aren’t you? I thought so. Ted’s five and a half. In you go! Ted’s a
little heavier than you are. He’s down in the country now, visiting his
grandma.”
Daddy started the car, and Sunny leaned out to call back to Mr.
Taggart.
“My grandma lives in the country, too, and we’re going to the
seashore to-morrow.”
 Mr. Taggart waved his hand to show that he heard and
understood, and Daddy backed the car out into the street.
“Let’s get Mother and go now,” suggested Sunny. “Why is there
always a lot to do before we do anything, Daddy?”
Mr. Horton smiled.
“Well, most things that are worth while or give us lasting pleasure,
laddie, require work and effort,” he said. “You’ll find that out as you
go along. You see, we might go this morning, but we’d have to come
back in a day or two for more clothes, or the swing, or some of the
other things Mother is busily thinking of and packing up this morning.
And down at Nestle Cove, the man who owns the cottage Aunt
Bessie has rented is opening it and cleaning it and putting it in good
order for us, so we’ll be comfortable the rest of the summer. If he
didn’t look at it till ten or fifteen minutes before we were due there,
the roof might leak, or the rooms be damp and dirty, and then we’d
have to spend the first week of our stay making things pleasant and
comfortable. So we’ll wait till the time to go, and do everything
there’s to be done while we’re waiting, shall we?”
“Let’s,” nodded Sunny Boy, who really understood. “Look, Daddy,
there’s Ruth and Nelson Baker out in front of their house. Ruth’s
waving to you.”
Mr. Horton stopped the car, and beckoned to the Baker children.
“Hop in,” he said pleasantly. “I have to go over to Aunt Bessie’s
apartment and you might as well have the little ride. I’ll tell your
mother where we’re going. Wait for me.”
He went on into the house, and Ruth and Nelson scrambled into
the back of the automobile.
“Isn’t it hot?” said Nelson. “I’ll bet there’s a thunderstorm this
afternoon. Don’t scratch the paint, Ruth.”
“I’m not!” retorted Ruth indignantly. “Let me ride up in front,
Sunny?”
“Don’t you let her,” urged Nelson. “You always want to do whatever
you see any one else do. Sit down, or I’ll tell Mother.”
 Ruth, who had been trying to climb over the back of the seat, sat
down, not so much to please her brother as because she saw Mr.
Horton coming.
“Now we’re off,” he said, getting in. “I’m to take you two Bakers
down to your father’s office after we’ve been to the apartment. I hear
you’ve been wearing out your sandals at a shocking rate.”
“And Father’s going to get us new ones,” guessed Nelson.
“Right,” responded Mr. Horton. “He’s a pretty nice father to have.”
 CHAPTER IV
HELPING HERE AND THERE

D ADDY and Sunny Boy found Aunt Bessie and Miss Martinson
very glad to see them. Aunt Bessie was packing, Miss
Martinson washing some cut glass to be put away, and Harriet in the
kitchen, as usual, was making something good to eat.
“Don’t you want to stay with me, lambie?” Aunt Bessie asked
Sunny. “You may play the piano-player all day, if you like. And sleep
to-night on the funny couch that opens when you press a button, and
Daddy and Mother and the car will come and get us in the morning.
Will you?”
Sunny Boy looked at Daddy.
“I guess we’d better hurry back,” he said politely. He caught hold of
his father’s hand and pulled him toward the door. “We have to do a
lot of things while we’re waiting for to-morrow,” he explained.
Aunt Bessie and Miss Martinson laughed.
“Tell Mother, then, Busy Bee,” said Aunt Bessie blowing him a kiss,
“not to make egg sandwiches, because Harriet has two dozen of
them. And we’ll see you bright and early in the morning.”
Next, Ruth and Nelson Baker were left at their father’s office down
town in a big gray building, and then Daddy and Sunny Boy drove
home and went in to see what they could do for Mother.
“Why do you wrap ’em in a cloth, Mother?” asked Sunny, leaning
against the kitchen table and watching Mrs. Horton put a dozen
sandwiches in a damp cloth.
“So they’ll keep fresh, dear,” she answered. “I’ll put them in the ice
box this way and to-morrow morning they’ll be just as nice as they
are now. Want to taste this?”
 Sunny tasted the spoon she held out to him.
“It isn’t egg, is it?” he asked anxiously. “Aunt Bessie says not to
make egg ones, ’cause Harriet did.”
Mrs. Horton laughed.
“It isn’t egg,” she assured him. “That was minced ham you tasted. I
hope all sandwiches don’t taste alike to you, Sunny. Now let me see
—it’s only half past ten. I think I’ll go up and put the bedrooms in
order. Sunny Boy, if you’ll stay here and let the expressman in when
he comes for the trunks, I’d like it very much. I want Daddy to tie up
some packages for me.”
Sunny Boy, left alone in the kitchen, inspected the three boxes
open on the table. Sandwiches filled one, another was evidently for
fruit, since oranges were already in it, and the third was for cake.
Harriet’s cake, wrapped in waxed paper, filled half of it.
“Mother said I could do that. I s’pose I wasn’t here,” thought Sunny
Boy. “I want to help fix the lunch.”
He sat down to think on the chair that obligingly turned into a step-
ladder if you knew how to twist it. Presently he carried the chair over
to the kitchen closet and stood up on it to look over the shelves. Very
likely his mother, with so much to do, might forget the most
necessary thing. He poked around among the boxes, opened
several and smelled the contents. Finally one seemed to please him
very much, and he scrambled down and went back to the lunch
boxes.
“There!” He tucked his find in neatly under the sandwiches.
“P’rhaps they’ll be s’prised. They can—”
“Sunny! Sunny Boy, please bring me the ball of cord in the wall
pocket,” called Mother.
No sooner had he run upstairs with the cord than the doorbell rang
and down he came to let the expressman in. So it was no wonder
that he forgot what he had tucked into the box and never thought of it
again.
 After the trunks had been carried out, Mrs. Horton said it was time
to get lunch, and both Daddy and Sunny helped her and with the
dishes afterward. Then Daddy had to go down town, and though
Sunny begged to be allowed to go with him in the car, it was decided
that he had better stay with Mother.
“Why don’t you go upstairs and see your toys?” Mrs. Horton
suggested. “I don’t believe you’ve paid them any attention since you
came home. Daddy opened all the windows on the third floor this
morning, so it must be nice and cool.”
“Will you come up too?” asked Sunny Boy. “It’s so—so still,
Mother.”
The house was still, as houses often seem when they have not
been lived in for weeks.
 Upstairs Sunny Boy found his toys exactly as he had left
them
Page 55

“I’ll come up and start the clock on the playroom shelf,” said Mrs.
Horton briskly. “And you might get out your kiddie car. I saw Nelson
with his this morning.”
Upstairs Sunny Boy found his toys exactly as he had left them.
The Teddy Bear sat on the kiddie car, his forepaws resting patiently
on the steering bar. The drum was hanging on its nail, and the train
of cars was still jumbled together from the last glorious wreck.
“See, here’s where you mended the drum,” said Sunny Boy,
showing Mother the neatly pasted tear. “I’d like to see if it is all right.
Would you mind if I drummed ve-ry softly, Mother?”
Mrs. Horton was willing.
“Rub-a-dub, dub!” went the drum-sticks merrily. “Rub-a-dub, dub!”
the drummer stopped suddenly.
“Nelson has a new game, Mother,” announced Sunny Boy. “He
stands up paper soldiers—no, I guess they’re pasteboard soldiers
——and has a little gun that shoots marbles at them. The drum
made me think of the soldiers.”
“Did you play the game with Nelson, Sunny?”
“No’m, not yet. He said I might, though. But I’d like a soldier game
of my own. How can I shoot at my soldiers, Mother?”
“That’s easy,” said Daddy from the doorway. He had come in and
no one had heard him. “Stand your soldiers up in a row, Sunny Boy,
and roll marbles at them. Olive, will you come down and help me find
that old fishing tackle?”
Left alone, Sunny Boy got all his paper soldiers out and stood
them up in two long rows.
“Nelson gives the enemy the first shot,” he said to himself. “He
thinks that’s polite. So I’ll let the enemy roll first.”
A white marble rolled over the rug and knocked a corporal and two
privates flat. Quick as a flash the other side fired, and a black marble
bowled over three of the enemy.
Between firing, the drum, tied round the Teddy Bear’s neck for the
sake of convenience, was heard in a lively tattoo.
 “That’s the signals,” announced Sunny Boy to the hobby horse
that, as Daddy often said, “looked as though he smelled gunpowder.”
“Three beats means to advance. That’s the way they did when
Grandpa went to war.”
“Bang!” another enemy went down, carried away by a green glass
marble.
“I wish Nelson was here,” said Sunny Boy earnestly. “Two sides
could fire at once then.”
Still, he managed to have a pretty good time without Nelson, and
when Daddy called him down to supper he put the soldiers back in
their box reluctantly.
“Which side won?” smiled Mrs. Horton at the table.
“Well, you see,” explained Sunny Boy carefully, “neither really won,
Mother.”
“I thought one side always won,” said Mother humbly.
“My, no!” Sunny assured her. “When Daddy called me there were
ever so many soldiers alive yet. The am—am—”
“Ammunition?”
“Yes’m, the amm’nition gave out.”
“But we used to use our marbles over and over,” said Mr. Horton.
“A bag of marbles ought to furnish enough shots for an army twice
the size of yours.”
Sunny Boy attempted to make it all clear.
“I did shoot ’em over and over,” he said patiently. “Only after a
while they were all under the bookcase.”
Mr. Horton laughed.
“I’ll get them out for you with a long pole to-morrow,” he promised.
After supper they sat out on the front steps for an hour or so and
talked to the Bakers, who were also sitting out on their steps. And
then it was bedtime for those who were going to take a trip the next
day.
“Are you coming every night, Daddy?” Sunny Boy asked, as they
climbed the stairs on their way to bed.
“Can’t make it every night,” was the answer. “But I’ll be down every
Saturday afternoon and spend Sunday with you. And if I can take a
Friday off now and then, I will.”
Sunny Boy, after he was in bed, was perfectly sure that he couldn’t
go to sleep.
“I keep thinking about the ocean,” he explained to Daddy, who was
hunting for something in the closet in his room. “What you looking
for, Daddy? Can we go fishing in the ocean?”
“We can’t if you don’t go to sleep, we can’t even start for the
ocean,” said Mr. Horton. “I’m looking for my old golf cap. You go to
sleep and I’ll find it.”
“I know where it is.” Sunny got out of bed and pattered across the
floor to his toy box. “I thought maybe you didn’t want it any more,
and I made believe it was a horse blanket for my gray horse.”
Sure enough, the gray horse had the golf cap neatly pinned about
him.
“Well, he won’t take cold without it in summer,” said Mr. Horton
cheerfully. “And I thought I’d like to wear the cap while driving the car
to-morrow. Sunny, aren’t you going to sleep at all to-night?”
“I don’t feel sleepy,” complained Sunny, climbing into bed and
settling the covers again. “Oh, Daddy, I forgot the woolly dog.”
Mr. Horton brought him the woolly dog, kissed him good-night, and
put out the light.
“Daddy?”
The door into Daddy and Mother’s room opened a crack.
“Go to sleep,” said Mother severely.
 “But, Mother, I just have to ask Daddy one question. Then I will go
to sleep—honest.”
So Daddy came in again and sat on the edge of the bed.
“Daddy—” Sunny sat up in bed so that he could see him better, for
the light from the street lamp shone across the room. “Daddy, does a
crab bite?”
“It does,” said Mr. Horton. “I’ll take you crabbing and you’ll see how
it does it. And now—”
“Now I’m going to sleep,” said Sunny hastily.
He just closed his eyes for a second and turned over in a more
comfortable position. And then—
“All aboard for Nestle Cove!” There stood Daddy in the middle of
his room, calling to him. The sun was shining, and, yes, it was
morning!
“What do you know about that!” said the bewildered Sunny Boy. “I
wasn’t going to sleep that minute.”
“But you did. And in an hour we’re to start,” Mr. Horton told him.
“Mother has already gone downstairs. We’ll have to hustle, for we
have to go get Aunt Bessie and Miss Betty and Harriet, you know.
Let’s see who can get dressed first!”
 CHAPTER V
SUNNY BOY’S SURPRISE

D ADDY wasn’t dressed first because he stopped to help Sunny

Boy, who had lost one shoe and simply couldn’t find it! Finally
Sunny discovered it under the bed, and he had it on and laced and
the other shoe done, too, before Daddy was ready. Then they raced
downstairs, and both tried to kiss Mother at once.
“You crazy boys!” she said, laughing. “I suppose you’ll be too
excited to eat breakfast. Hurry! Sunny Boy! Why, how you do act!
Come now, I’m going to put the eggs on to boil. Sit down and eat
your fruit, and stop bothering me.”
Sunny could have skipped breakfast without a murmur. Indeed, he
suggested that they shouldn’t waste time doing the same old thing
they did every day; he wasn’t hungry, so why not start out right
away?
“Well, if you don’t want to eat, I do,” said Daddy. “You wouldn’t
want me to faint away from hunger while I was driving the car, would
you? I thought not. And if you have your eye on those lunch boxes
Mother has for us, you’d better eat breakfast just the same. I might
eat all the lunch up and then you’d be sorry you missed this buttered
toast.”
So Sunny Boy did his best to eat, and he really managed pretty
well.
After breakfast there was a great scurrying about. Mother washed
the dishes, Daddy dried them, and Sunny put them away. All the
food that was left in the house was put into a little basket and left
with Mrs. Baker for the washerwoman who came to wash for her
every Wednesday. She was a tall colored woman, and Sunny knew
her. They often talked over the fence.
 “I have seven childern,” she used to say. “And I keeps thirteen
hens and one rooster. I kin use every scrap of food, yes’m. Don’t you
ever throw away nothing that can be et.”
So Mrs. Horton was always careful to set aside all the left-overs
she couldn’t use for Molly.
“Now while Daddy is fastening the windows and locking up, we’ll
be putting on our new linen dusters,” said Mrs. Horton. “Let me see,
have we forgotten anything? The trunks went yesterday, there are
the two suitcases—No, Son, don’t lift them, Daddy will carry them
down—the lunch boxes are on the hall table. Yes, Harry?”
Mr. Horton on the third floor was calling her.
“Olive, there’s a fly in this room—he’ll starve to death this summer.
Send Sunny Boy up with the fly-batter, quick.”
Mrs. Horton laughed.
“Daddy’s remembering something I did ever so long ago,” she told
Sunny Boy. “What was it? Oh, I haven’t time to tell you now. I will,
after we’ve started. Run along up with the fly-batter, precious, and
tell Daddy please to hurry.”
Mr. Horton killed the fly and carried down the suitcases and took
them and the lunch boxes out to the car at the curb. The boy who
worked for Mr. Taggart had brought the automobile around soon after
breakfast. Mother and Daddy had on long brown linen coats, and
Sunny Boy had one, too, made exactly like Daddy’s. He was very
proud of that new coat.
Then it was time to lock the front door and really start.
“It does take so long to go,” sighed Sunny Boy, as he stood waiting
with Mother on the front steps while Daddy made sure that the door
was tightly fastened.
“But we want our house to be all here when we come back,”
Mother reminded him. “Never mind, we’re going this minute. There
are Nelson and Ruth to say good-by to you, dear.”