SHASHINI S Contact: +91-9176399089

Email:shashinisaraswathi21@gmail.com

PROFESSIONAL EXPERIENCE

Analyst/Software Engineer with 2months of training in generative AI for Software Engineer.

Executive with 11 months of experience in customer support executive that is assisting customers
queries through mails and chats medium to resolve their query.

CURRENT EMPLOYMENT

Analyst/Software engineer 19th oct ‘2023- Present Capgemini,

Amazon Bangalore

PREVIOUS EMPLOYMENT

Executive 07th July 2022-25th sep ‘2023 Hexaware technology executive

Roles & Responsibilities:

• Handling customer inquiries and complaints

• Providing product or service information
• Troubleshooting technical issues
• Processing orders or returns
• Ensuring customer satisfaction through effective communication and problem
resolution.

Skill set:

• Strong interpersonal skill

• Problem solving
• C++
• Java script
• SAP
• Gen AI

Achievements:
• Received hackathon certification on best ideas
• Received R&Rs for exceptional performance & quality.
COURSES AND CERTIFICATIONS

• Completed Automation testing certification using selenium with Java from Besant Technologies
• Completed generative AI for Software engineer

EDUCATION QUALIFICATION

Year of Percenta
Course Institution Board/University
completion ge/GPA
B.E (ECE) Jerusalem engineering college,chennai Anna University 2020 6.7
12th Vetri Vikas girls M.H.S.S State Board 2016 80
10th Mount st. joseph M.H.S.S State Board 2014 79