1. Virtual CEO - Chief Experince Officer

www.hpconsulting.co.
inn
● A Customer Experience [CX] Management Consulting
A Company was formed in 2020. With an Aim to Associate
with businesses & improve their Customer’s Experience.
Served > 25 Clients in Eng., Consumer Product, Healthcare
& Service industry till date.
● Core Expertise: Customer Experience Management | Process Audit &
About Us Improvements | Data Analysis
● We focus on People, Process & Technology Management.

● We collaborate at Strategic & Tactic level to help them
managing daily cores.
www.hpconsulting.co.in 2
Vision Mission
ADD value & Improve Focus on People,Process,
Experience. To Technology for
become a Respected “Sustainable Growth &
Global CX Consulting Resilience” in Client's
Firm. Business.
Core Value
Earn Respect
& Gain Trust
● Do you face delays in managing Customers?
● Do you face frequent defects in your Products / Service ?
● Do you face dissatisfaction from the customers..?
● Is there a decline in Sales..?
● R u not able to retain your customers..?
If Few answers are in YES, then…...
We have a Solution ..!!
On Demand “An Executive-as-a-Service model”

(To improve Customer Service Function of the organization)
brings 3 things in to organization
● Consistency in results with Technological Upgradation
● Efficiency in the system
● Operation control
Introducing Unique & Customized Solution
"Virtual CEO"
(Your on demand Customer Experience Outsourcing Partner)
How Virtual CEO helps Your Business
● Virtual CEOs focuses on managing

Customer Service Initiatives related to the
people, products, and processes.
● Virtual CEOs are more hands-on and

involved in functions..
● Virtual CEO focuses on Customer

retention, Improving Loyalty & Long term
business growth
● Evaluating the work within the company -

Review Mechanism as & when Required.
Why Virtual CEO - Benefits
• Your focus is on your Business Vision & our focus on Service Operation Excellence.
• Skilled, Competent, Experienced, Economical & Effective.
• Flexibility of association - fix duration as well as extension if required.
• No increase in your liability
• Easy to take Unbiased hard decisions as a third Party
• Dedicated working hours depend upon Organization's requirement
Virtual CEO - Doables
Business Outcome(Doables)
1) As Is & To be - Customer Experience Process

2) Define & Document – Customer Service Goal & Policy, Strategy
3) Job Description - KRA- KPI
4) Service Performance Management - KRA & KPIs
5) Query / Complaint Registration System / Call Center
6) Query / Complaint Resolution System
7) Data Analysis to Improvement actions
8) Customer Support Training (Technical – Soft skills)
9) Operating Guidelines
10) Review Meetings
11) Manpower Planning & Recruitment
12) Voice Of Customer - VOC / Feedback Management
13) CRM,ERP, Digitalisation & Automation
14) Customer Journey Mapping
15) Service Mktg for Business Growth
The Virtual CEO
One Stop Solution for all your Customer Service Management
Channels
End to End Customer • Call Center IVR,Helpline,
management Create
Collect
Respons Email,SMS, Whats App.
Understand /
Survey
Identify Gap Collect Data es
Customer Reports &

Action Planning Analytics
• Real time Respond • Real-Time Trends
• Create-Allocate-Track
Analyze
• Sentiments Analysis
Action Planning &
Implementation
Action
Planning
www.hpconsulting.co.in
Industry Trend
https://interimexecs.com/
www.hpconsulting.co.in Source: Times of india 9

Client’s
Speak
HP consulting solution has worked for BookMyParts.com -The
tailor made solutions provided by HP consulting on Sales,
Operational management, HR and supply chain are very
effective both in terms of cost and implementation methods and
strategy. We are thankful to HP Consulting for helping us to put
house in order in an effective ways and means.
Services provided by HP consulting is must for MSMEs, who

want to achieve next level of growth and opportunity. 360
degree approach of HP consulting is effective as well result
oriented.
We wish all the success to HP consulting team
Mr. Pinkal Shekhliya

CMD – Bookmyparts Networks Pvt Limited
Ahmedabad, Gujarat
Industries we
served
Healthcare & Hospital
B2B Industrial
B2C - Logistic Service, Real
E-Commerce / Consumer Durable
estate Sales & Marketing
B2C - Retail Chains - Cloths,

Residential Solar Rooftop - Opticals, Consumer &
Renewable Energy - Industrial retail
Few of Our Clients
Let's Execute Together.!!
Hemang Pandya
+91 9898657571 Execution & Implementation is equally important
hemang@hpconsulting.co.in alongwith strategic planning
www.hpconsulting.co.in
https://www.linkedin.com/in/hemang-pandya/
Address: 526, Iskon Emporio, Besides Star
Bazar, Satellite, Ahmedabad

1. Virtual CEO - Chief Experince Officer

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

1. Virtual CEO - Chief Experince Officer

Uploaded by

Copyright:

Available Formats

www.hpconsulting.co.

● We focus on People, Process & Technology Management.

● Do you face frequent defects in your Products / Service ?

● Do you face dissatisfaction from the customers..?

● Is there a decline in Sales..?

● R u not able to retain your customers..?

If Few answers are in YES, then…...

On Demand “An Executive-as-a-Service model”

● Consistency in results with Technological Upgradation

● Efficiency in the system

● Virtual CEOs focuses on managing

● Virtual CEOs are more hands-on and

● Virtual CEO focuses on Customer

● Evaluating the work within the company -

1) As Is & To be - Customer Experience Process

Customer Reports &

www.hpconsulting.co.in Source: Times of india 9

Services provided by HP consulting is must for MSMEs, who

We wish all the success to HP consulting team

Mr. Pinkal Shekhliya

B2C - Retail Chains - Cloths,

You might also like