Question Bank

1 Communication Skills - II
A. OBJECTIVE TYPE QUESTIONS
1. Tick () the correct answer.
1. What is the role of language in verbal communication?
a. It limits communication b. It facilitates understanding
c. It creates confusion d. It is irrelevant
2. Why is listening considered the most important component
of verbal communication?
a. It is entertaining.
b. It is a key component of the learning process.
c. It is a form of non-verbal communication.
d. It is irrelevant to communication success.
3. Which component reflects comfort with the language used
in verbal communication?
a. Listening b. Language competency
c. Vocabulary d. General awareness
4. What does non-verbal communication involve?
a. Only written words
b. Using gestures, sign language, and facial expressions
c. Speaking loudly
d. Ignoring body language
5. What is an example of paralinguistics in non-verbal
communication?
a. Body language b. Handshake
c. Voice modulation d. Physical space usage
6. What is the disadvantage of non-verbal communication?
a. It is an absolute language.
b. It is subjective and context-dependent.
c. It is universally interpreted the same way.
d. It does not involve gestures.
7. Why is visual communication considered popular?
a. It is too brief.
b. It is not cost-effective.
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 c. It adds variety to presentations.
d. It limits communication scope.
8. What is a disadvantage of visual communication?
a. It is not easy to understand.
b. It is cost-effective.
c. It conveys complete and detailed information.
d. It is not prone to misinterpretation.
9. What is a commonly used form of visual communication?
a. Verbal symbols b. Written paragraphs
c. Oral discussions d. Graphs and charts
10. What is the role of the ‘sender’ in the communication cycle?
a. Decoding information b. Receiving feedback
c. Providing information d. Interpreting messages
11. What is the ‘idea’ in the communication cycle?
a. Verbal cues
b. Non-verbal elements
c. Information or thoughts to be shared
d. Noise in communication
12. Which component involves converting information into a
mutually understandable language?
a. Idea b. Message
c. Encoding d. Feedback
13. What does formal feedback include?
a. Non-verbal cues
b. Informal verbal comments
c. Written comments and structured feedback
d. Silence as a form of feedback
14. What does descriptive feedback do?
a. Provides advice on improving communication
b. Identifies or describes actions without providing advice
c. Evaluates learning progress at the end of the process
d. Is irrelevant to the communication cycle
15. Which of the following is an example of an intra-personal
communication barrier?
a. Lack of trust towards the sender
b. Incompatible language competency
c. Distant location of the receiver
d. Aggressive message delivery
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16. What is an example of an environment-based communication
barrier?
a. Lack of credibility of the message
b. Incompatible language competency
c. Noisy or non-conducive communication climate
d. Selective perception
17. What does apathy in communication result in?
a. Effective listening
b. Interrupted listening and missed key points
c. Clear understanding
d. Increased credibility
18. What is a measure to overcome communication barriers
mentioned in the text?
a. Lack of preparation
b. Lack of trust
c. Efficient message delivery
d. Overcoming linguistic deficiency
19. What are the 7Cs of effective communication?
a. Clarity, Completion, Conciseness, Concrete, Correctness,
Consideration, Courtesy
b. Creativity, Cooperation, Coordination, Cohesion,
Concreteness, Courtesy, Clarity
c. Completeness, Consistency, Conciseness, Concrete, Clarity,
Courtesy, Correctness
d. Clarity, Collaboration, Coordination, Conciseness,
Completion, Consistency, Courtesy
20. What is the importance of concrete and coherent presentation
in communication?
a. To confuse the audience
b. To encourage vague ideas
c. To facilitate easy understanding and produce the desired
result
d. To use abstract nouns extensively
21. What is a step towards showing courtesy to the receiver in
communication?
a. Using rude expressions
b. Maximising slang and jargon
c. Minimising tactfulness
d. Granting and apologising good-naturedly, giving feedback
promptly, and showing respect

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 22. Which of the following is not one of the four essential
elements of effective writing?
a. Solid structure b. Crystal clear clarity
c. Candid consistency d. Selection of right medium
23. In English grammar, how many parts of speech are there?
a. Three b. Eight
c. Five d. Seven
24. Words like ‘and’, ‘because’ are known as:
a. Interjections b. Conjunctions
c. Prepositions d. Adverbs
25. What is an adverb in a sentence “My dog eats quickly.” ?
a. dog b. My
c. quickly d. eats
26. In a compound sentence, what joins two independent
clauses?
a. Conclusive conjunctions b. Coordinating conjunctions
c. Subordinating conjunctions d. Correlative conjunctions
27. There are mainly _________________different kinds of
phrases based on different parts of speech.
a. four b. five
c. two d. six
28. Which of the following article is NOT correct?
a. an MP b. a one-rupee note
c. an university d. a book
29. Which of the following is a simple sentence?
a. Chandigarh is a planned city.
b. You may either stay in the hostel or stay with your relatives.
c. We went to the market but the shops were closed so we
came back home.
d. As soon as the meeting began, a member said that he
wanted to raise a point of order.
30. What is an Adjective Phrase in the sentence “This chain is
made of gold.”?
a. This chain b. of gold
c. is made d. chain is
B. SUBJECTIVE TYPE QUESTIONS
I. Very short answer questions.
1. What are the three components of verbal communication?
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 2. What is the main challenge in interpreting non-verbal
communication?
3. What does “proxemics” refer to in non-verbal communication?
4. Give one example of paralinguistics.
5. Give an example of prescriptive feedback related to public
speaking.
6. What element in the communication cycle can act as a barrier,
even if unintentional?
7. What is the impact of apathy on communication?
8. Give an example of an inter-personal communication barrier.
9. What may cause communication barriers related to time and
distance?
10. Which principle focuses on omitting rude expressions,
minimising slang, and granting respect?
11. What is Prepositional Phrase?
12. “My brother plays basketball.”
What is a subject and predicate in this sentence?
13. What is a paragraph?
14. List out two ways of ensuring the conciseness of a message.
15. What forms of visual communication are commonly used?
II. Short answer questions.
1. What role does language play in verbal communication?
2. How can cultural differences impact the interpretation of
non-verbal cues?
3. Why listening is considered the most important component
of effective verbal communication?
4. Why is visual communication popular these days?
5. What are some challenges in providing effective feedback?
6. What is the main benefit of descriptive feedback compared
to evaluative feedback?
7. Why is respect important in overcoming communication
barriers?
8. What is the importance of concise messages in effective
communication?
9. Why is consideration of the message and the receiver crucial
for communication success?
10. How can cultural differences impact the interpretation of
non-verbal cues?
11. What role does encoding play in the communication process?
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 12. How does haptics contribute to conveying emotions through
touch in communication?
13. In what ways can distortions in communication occur, and
how do they affect the message?
14. How do implied meanings in messages contribute to potential
misunderstandings?
15. How does the absence of ‘mutuality of thought’ impact
communication success?
III. Long answer questions.
1. What is the main difference between formative and
summative feedback?
2. How does a concrete and coherent presentation contribute
to effective communication?
3. Explain essential elements of effective writing.
4. Distinguish between compound and complex sentence with
the help of examples.
5. How does learning to write good paragraphs contribute to
effective communication in a written format?
6. How do language competency, vocabulary, general
awareness, and domain knowledge play a role in effective
communication?
7. Enumerate the reasons why visual communication is popular
in the present day.
8. Your teacher provides feedback on your recent assignment,
pointing out a mistake. How would you respond to the
feedback in a way that demonstrates a positive attitude and
a willingness to learn from the correction?
9. How can visual communication support and enhance
information sharing?
10. How does a lack of preparation contribute to communication
failures?
11. Why is it crucial to avoid false assumptions in communication?
12. What is the significance of vocabulary in verbal communication?
13. How might a lack of domain knowledge impact one’s ability
to communicate confidently in a specific field?
14. In what ways can a person demonstrate respect towards the
receiver in written communication?
15. Can you provide examples of how olfactics (sense of smell)
can influence communication in different settings?

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Summary of Annotations