Joan .G.

Kihonge
Business Management Professional Skilled In Administrative
Duties

Address Mombasa, Kenya 80100

Phone 0 711142442
E-mail joang5891@gmail.com

Business Management Professional, skillful in monitoring and managing daily business operations with focus on
continuous improvement. Transforms underperforming operations into successful enterprises using
resourcefulness and high-level business acumen. Client-focused professional offering diverse experience in
customer service, business management and project coordination. Quickly builds relationships with both new
clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new
technology. Commended for innovation and creative problem-solving to address business challenges. Skilled
Accounting Assistant skilled in data processing and analysis with strong attention to detail and methodical
approach. Brings motivation to learn and excel combined with skills developed from training and previous
experience. Versed in accounting software & spreadsheet tracking. Talented Administrator highly successful at
motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with
talent for thinking outside box for creative solutions. Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team
goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills.

Skills
Computer Skills
Proficient in Microsoft Excel, Microsoft Word
Business development and planning
Business networking
Quality assurance understanding
Operational leadership
Cross-functional communication
Customer Relations
Strategic planning
Negotiation
Financial Management
Business administration
Account reconciliation processes
Tax accounting specialization
Cash Flow analysis
 Financial statements expertise
Professional demeanor
Verbal and written communication skills

Education
2017-01 - 2019-08 Diploma: Supplies And Procurement Management
Mount Kenya University - Mombasa
I was honored Best Student Business Project Award in Aug 2019

2015-01 - 2015-12 Certificate: Business Management

Mount Kenya University - Mombasa
I was honored Best Student Business Project Award in Aug 2015

2002-01 - 2005-11 Kenya Certificate of Secondary Education : Secondary

Education
Kerotet Girls' High School - Uasin Gishu

Work History
2013-07 - 2019-08 Sales Executive/Gym Administrator
Times Health & Fitness Centre, Mombasa
 Oversaw appointment bookings and attendance of clients, preparation of routine
reports, filing of documents and other daily admin/operational matters
 Enhanced profitability by organizing and delivering an appropriate range of
fitness activities and Programmes Supervised the front desk, customer service
and other general office activities
 Increased revenue by implementing effective sales strategies in sales cycle process
from prospecting leads through close.
 Achieved sales goals and service targets by cultivating and securing new customer
relationships.
 Maintained personnel records and updated internal databases to support
document management.
 Networked with industry professionals to exchange best practice knowledge and
stay abreast of latest developments.
 Maintained overall safe work environment with employee training programs and
enforcement of safety procedures.
 Processed subscription and membership payments and prepared internal
documentation
 Communicated regularly with the management of the fitness center and provided
additional assistance when requested.

2012-02 - 2013-05 Front Desk Administrator/ Receptionist

Comfort Hotel , Nakuru
 Assisted guests and owners in a branded, friendly, proactive, and efficient manner
 with appropriate follow-up as necessary
 Collected payments by accepting cash, check, or charge payments from
customers; and completed basic cashier and bookkeeping responsibilities
 Responded to guest inquiries and requests in a timely, friendly, and efficient
manner and provided pre-arrival support for guests arriving on packages
 Greeted visitors and customers upon arrival, offered assistance, and answered
questions to build rapport and retention.
 Maintained transaction security by verifying payment cards against identification.
 Reported facility and room maintenance problems to appropriate personnel for
immediate remediation.
 Computerized office activities, maintained customer communications, and
tracked records through delivery.
 Entered and maintained departmental records in company database.
 Responsible for operating computer programs and multi-line phone systems and
maintaining an orderly front desk.

2007-05 - 2011-07 Junior Accountant

Maroon Academy , Uasin Gishu
 Responsible for keeping updated budgets; handling monthly payroll
disbursements and invoices and confirming expense vouchers and purchase
orders
 Prepared and presented regular reports about company finances including
budgets, debts, deficits, expenditures, and revenue and reviewed data to ensure
that proper procedures are being followed
 Utilized database management systems to maintain up-to-date record keeping of
financial documents.
 Assisted with preparation of monthly financial statements.
 Collaborated with internal and external stakeholders to maintain financial
accuracy and compliance.
 Completed daily cash functions like account tracking, payroll and wage
allocations, budgeting, donating, and cash, and banking reconciliations.
 Reconciled accounts and reviewed expense data, net worth, and assets.
 Maintained up-to-date knowledge on professional accounting standards to
manage financial recordkeeping.
 Detected and corrected mistakes early on and implemented systems to avoid
recurring issues.

Languages
English
Swahili

Referees
1. Mr. Donald Nyaga
Manager -Times Health & Fitness Centre
Tel: 0721 751 670