FAQ

Topic: Credit and Asset Quality - Credit (Agriculture)
Product: Agri Gold Loan
1. "PDC is required in Agricultural gold loan and digital gold loan"

"Yes, PDC is required. Please refer to IRMD, LOANS ADVANCES CIRCULAR NO. 68-2023 and
Agriculture Division Cir. No. 70-2023, 49-2022."
Reply as on : 25.04.2024, Reference : IRMD, LOANS ADVANCES CIRCULAR NO. 68-2023 and
Agriculture Division Cir. No. 70-2023, 49-2022
Product: Agricultue officer
1. what is the Roles and responsibilities of Agriculture Officer ?

please refer to PSFID PRIORITY SECTOR CIRCULAR NO.64/ 2021 for Role and responsibilities of
AO.
Reply as on : 02.08.2023, Reference : PSFID Cir 64/2021
Product: Agriculuture Loaning Power
1. As per loaning power circular aggregate commitment per borrower is 10 lakh to all loan ,In
agriculture segment KCC AND KGS upto 10 lakh is dealing with branch ,if total agri exposure is
mode then 10 lakh and borrower want to loan under investment credit o
"PLP RAM will sanction the loan"
Reply as on : 17.10.2023, Reference : IRMD, L & A, Cir. No. 44/2023
Product: AIF
1. "We have takeover proposal which is already sanctioned under AIF. Please confirm whether we
can takeover the same under AIF and if yes please inform whether refund of CGTMSE fee
subvention will be available as in AIF Scheme to the party. Please inform
"Official dealing with AIF Scheme has informed that Ministry has instructed to not allow any takeover
proposals as benefits of AIF will not be available to such beneficiaries"
Reply as on : 12.01.2024, Reference : .
Product: Animal Husbandry Infrastructure Development Fund
1. Please clear that is KCC (AHF) more than 1.60 lakh covered under CGTMSE coverage
No KCC (AHF) is not eligible for CGTMSE Coverage. Only units which come under the definition of
MSME are eligible for CGTMSE Cover. For detailed eligibility regarding CGTMSE coverage under
Animal Husbandry Fund please refer PSFID/PRIORITY SECTOR CIRCULAR NO. 60/ 2020, dated
24.08.2020.
Reply as on : 31.05.2023, Reference : PSFID/PRIORITY SECTOR CIRCULAR NO. 60/ 2020
Product: AOF by BC at CSP
1. Will our officer verify SF account opened by csp center, kindly guide
Yes, AOFs including KYC documents should be verified countersigned by branch officials for all
accounts opened by BC agents at CSP locations.Please refer to FI DIVISION CIRCULAR NO.15-2022
dated 20.09.2022 where it is mentioneda. Branch officials to ensure to obtain all AOFs of the accounts
which were opened at CSP Bank Mitra location within the stipulated time line. b. AOFs including KYC
documents should be verified countersigned by branch officials. c. After verification of the physical
KYC documents and the AOFs and authenticating the account in the CBS, these accounts are to be
activated by branch officials.
Reply as on : 07.09.2023, Reference : FI DIVISION CIRCULAR NO. 15/2022
Product: Bee keeping & PMEGP
1. We have recieved a proposal for bee keeping under PMEGP with TL requirement of RS. 18
lakhs, Cc of Rs. 1 lakh with total project cost of 20 lakhs, 5 being borrower margin. As per
agriculture division bee keeping circular only Nature of loan can only be TL
In terms of the said circular, provision for initial recurring costs will also form an integral part of
termloan only.As such, recurring cost incurred in later years of project may be sanctioned in terms of
Procedural Guidelines for Agriculture Credit as per credit requirement of borrower.
Product: CERSAI
1. Is there cersai mandatory for agriculture loans like kcc in which agriculture land is mortgaged
Please refer to AGRICULTURE DIVISION CIRCULAR NO. 04-2024 all mortgages (irrespective of the
mortgage creation date) must be registered with CERSAI, wherever applicable. CERSAI registration
mandatory on those loans and property which are eligible for action under SARFAESI act.
Reply as on : 06.04.2024, Reference : AGRICULTURE DIVISION CIRCULAR NO. 04-2024
Product: Dairy-PMEGP
1. SirWe have received a Dairy proposal of RS. 9.50 lakh under PMEGP for purchase of milch
animals. Can we cover it under CGTMSE or we have to take collateral security as per
agriculture procedural guidelines.Kindly guide with circular no.
All proposals received under PMEGP are eligible for CGTMSE coverage in terms of PMEGP
guidelines subject to eligibility criteria.
Product: DRI
1. how to open account in DIFFERENTIAL RATE OF INTEREST scheme and what is the scheme
code and intt table code.
Scheme code will be as per the activity undertaken by the beneficiary. Interest table code is DRIL as
per ITD-CBS Circular No.10-2018 and this circular is still operative.
Reply as on : 22.03.2024, Reference : ITD-CBS Circular No.10-2018
Product: Duty of Agriculture Officer
1. who has to recommend the agriculture loans loan officer in the branch or agriculture officer of
that branch what is the duty sheet of an agriculture officer
Duty sheet of an griculture officer givrn in PSFID PRIORITY SECTOR CIRCULAR NO.64-2021 .
Reply as on : 02.10.2023, Reference : PSFID, PRIORITY SECTOR, CIRCULAR NO: .64/2021
Product: FPO
1. SirMadam,We are in receipt of term loan for transport vehicle (Mobile Van)in favor of FPO. Can
we finance transport vehicle to Farmer Producer Organisation
PLEASE BE GUIDED BY AGRICULTURE DIVISION CIRCULAR NO. 822023 DATED 30-11-2023
AND SANCTION THE LOAN ACCORDINGLY
2. Sir , We have Received a FPO loan application of Rs. 50.00 lakh for Cash credit. Please guide
us that who will process this loan- Agri. Or MSME division.
"for Core Agriculture Activities of FPO it will be processed by Agri segment and for Other than Core
Agriculture Activities it will be processed by MSME segment. refer MPD circular 08-2020."
Reply as on : 06.01.2024, Reference : Refer MPD circular 08-2020."
Product: GCC & KCC
1. A customer is having GCC limit amt Rs. 10 lacs at one of our branch and now he wants a kcc
limit Rs. 3 lacs. kindly guide whether it can be sanctioned at GBB power or we need to forward
it to our PLP.
PLP/RAM will sanction the loan.
Reply as on : 04.04.2024, Reference : IRMD LA Cir. No. 44 /2023
Product: JLG
1. If KCC has been financed under JLG, how subvention will be lodged as Adhaar is mandatory
cannot be seeded in Corporate CIF ID Please guide
"Concerned Officials have informed that for interest subvention calculation, Aadhar Card is fetched
from all sources including CRM, ID Proof, Address Proof, Adhar-linkage etc. of beneficial owner and
related party details in loan account."
Product: Kalyani card scheme
1. Respected SirMadamCan we renew account under Kalyani card scheme with scheme code
CCKLY to save it from NPA
Kalyani scheme has been discontinued , take up with the borrower for closure of the account.
Reply as on : 10.10.2023, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020
Product: Kayanci Scheme
1. "for accounts which are in Kalyani scheme, what are the documents which are required while
doing renewal of account?"
Scheme since discontinued. Please refer to PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020
dated 31.01.2020,where it is mentioned : Accounts already opened under these schemes will continue
till maturity. As such no renewal to be done.
Reply as on : 25.05.2023, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020
Product: KC C
1. A customer having KCC limit with us of Rs.4 Lakh under KCC scheme now he wants to
enhanace this limit under KGS scheme and on the same time he has also a kcc limit from union
bank on other land that situated in other state.Can we enhance this limit under
Please refer to Agriculture Divisions PSFID cir. no. 51-2018 where it is mentioned, Defaulter members
of Primary Agricultural Co-operative Societies and farmers who have already availed short term loans
from other banks or financial institutions will not be eligible for short-term loan.As such advise the
borrower to have loan from one bank only for the same purpose.
Reply as on : 07.09.2023, Reference : PSFID Cir 51/2018
Product: KCC
1. As per Agriculture division Circular no 852023 for loans sanctioned above Rs 1.60 lakhs
alternate security may be taken viz. charge lien over liquid securities such as termdeposits
NSC KVP, etc. which may be considered adequate We need clarification wheth
Yes, KCC can be sanctioned against gold jewellery,ornaments as collateral. Compliance of guidelines
issued on financing against gold to be ensured by sanctioning authority.
Reply as on : 25.03.2024, Reference : Agriculture division Circular no. 85-2023
2. One of our customer of Ludhiana State Punjab has requested for KCC limit. He has agriculture
land in Ludhiana as well as some land in Sate-Haryana. He is cultivating land in both the states
and want to get a KCC limit showing cultivation of both states an
Please refer agriculture division circular 02-2022 where in it is mentioned that Rural lending shall be
restricted within the state boundary to have effective supervision and follow-up.
Reply as on : 15.02.2024, Reference : Agriculture division circular 02-2022.
3. WHETHER CONCEPT OF TAKE OVER IS APPLICABLE IN AGRI KCC ACCOUNTS eg A
BORROWER FROM SOME OTHER BANK CLOSED HIS KCC ACCOUNT HAVING SANTION LIMIT
OF Rs 3 LACS AND APPLIED FOR KCC ACCOUNT AT OUR BRANCH OF Rs 8 LACS WITHIN 1
MONTH OF CLOSURE ,DO CONCEPT OF TAK
"yes it will be under deemed takeover case"
4. Can we finance KCC to NRE or NRO customer,please clarify
NO
5. Dear sirkindly clerify us that if any borrower is enjoying KCC facilities from any other bank like
SBI, UBI, etc and he applied with us for Fresh KCC KGS, in this case, take over norms is
applicable or not kindly refre us Circular number also for future
PLEASE BE GUIDED BY POLICY ON TAKEOVER OF BORROWAL ACCOUNTS ISSUED BY HO
IRMD
6. Respected sir, is that dairy KCC holder eligible for 3 int. subvetion, Please guide us .Thanks
"Yes, dairy KCC opened under the scheme KISAN CREDIT CARD- WORKING CAPITAL FOR
ANIMAL HUSBANDRY is eligible for 3 percent Prompt repayment interest subvention subject to
maximum limit of Rs. 2 lakh (within overall limit of Rs. 3 lakh). Please refer to agriculture division cir.
no. 85-2023."
Reply as on : 17.01.2024, Reference : Agriculture division cir. no. 85-2023
7. "AS PER Agriculture Division Cir. No.852023Master Circular - Kisan Credit Card (KCC) Scheme
my question is PNB 728 in this circular list of documents is absent so now PNB 728 is
discontinue of not"
728 is not required
Reply as on : 02.01.2024, Reference : Agriculture Division Cir. No.85/2023
8. "If the sanction limit of a KCC is Rs 25 lakh and its DP is Rs 18 lakh, then how much interest
will be charged."
"ROI is as per exposure so, KCC Up to 20 Lakhs MCLR(1 Yr) 1.25 , KCC Above 20 lakhs and upto 50
lakhs MCLR(1 Yr) 2.00"
Reply as on : 07.12.2023
9. "A KCC account is running regular from our branch from last 2 year. In same duration borrower
also availed another KCC facility from Sarv Haryana Gramin Bank on agri land of other revenue
village. Now Borrower applied for kgs under enhancement from our br
"KCC from other bank needs to be adjusted, if purpose of both the loans is same i.e. for short term
credit. Please refer to PSFID cir. no. 51-2018."
Reply as on : 17.10.2023, Reference : PSFID cir. no. 51-2018
Product: KCC Animal Husbandry
1. "one of our customer is having KCC (crop Loan), Now he approached our branch for fresh KCC
for animal husbandry. do we need to open separate KCC account for animal husbandry as the
KCC scheme for animal husbandry is seperate in Lens module or we need to
"Separate KCC account for animal husbandry needs to be opened. Please refer Agriculture Division
Cir. No. 79-2021, clause no. 11a."
Reply as on : 10.10.2023, Reference : Agriculture Division Cir. No. 79-2021
Product: KCC/KGS
1. "AS PER Agriculture Division Cir. No.692024 Date-02.05.2024 KCC Clarification with respect to
renewal of KCC sanctioned to PACS members Borrower, in this circular mentioned that the No
fresh case for such farmers borrowers be allowed under the kisan credi
"Procedural Guidelines for Agriculture Credit issued vide PSFID Circular No. 1352017 has already
prohibited two short term loans."
Reply as on : 10.05.2024, Reference : PSFID Circular No. 135/2017
2. Can we sanction Normal KCC for crop production and Dairy KCC to a same person as 3
subvention will be credited both account.
"Yes, we can. Please refer to Agriculture Division circular no. 85-2023."
Reply as on : 15.03.2024, Reference : Agriculture Division circular no. 85-2023
3. While processing KGS loan ( Kisan Gold Scheme) primary security borrower is giving
agricultural land and for collateral security instead of mortgaging agriculture land whether we
can mortgage any other commercial property "
"Yes any SARFAESI compliant property can be taken as collateral security. Please refer to Agri. Div.
Cir. no. 02-2022."
Reply as on : 13.03.2024, Reference : Agri. Div. Cir. no. 02-2022
4. "If a borrower is owner of Agricultural land in two different states and he is already availing a
KCC limit in one state and now he wishes to avail a fresh KCC for his other agricultural land
which is located in other state and the land is free from all e
"in terms of Procedural Guidelines for Agriculture Credit, financing cannot be done outside state
boundary."
Reply as on : 12.03.2024, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 135-2017.
5. What is the age criteria or maximum permissible age considered for KGSKCC scheme."
"No maximum age criteria prescribed in KCC or KGS scheme. However for coverage under PMSBY
maximum age limit is 70 years. Please refer to Agri. Div. Cir. no. 85-2023."
6. One of the customer has approched for Loan under Kisan gold scheme. He was having loan in
Other Bank ( KCC in other bank amount of 3 lacs) on 12 acre land. now customer wants to
close that kcc, and he wants 12 lacs under KGS. Questtion 1. is it coming und
Yes, it will be treated as deemed takeover case. Please refer to IRMD, L A, Cir. no. 185-2022
regarding competent sanctioning authority for financing more than 125 and takeover guidelines.
Reply as on : 19.02.2024, Reference : IRMD, L & A, Cir. no. 185-2022
7. Is 2nd NEC required in KCCKGS proposals where value of property is more than 1.00 CR
Yes, two NEC to be obtained in KCC-KGS where value of property is more than Rs. 1 Crore for fresh
sanction.For renewal renewal of KCC-KGS accounts please refer to the guidelines as mentioned in
LAW DIVISION CIRCULAR NO 08Law2021.
Reply as on : 16.02.2024, Reference : LAW DIVISION CIRCULAR NO. 08 Law 2021.
8. A customer having KCC loan in other bank, he is now approached with us for Agriculture loan,
As this case comes under deemed take over and we cant finance more than 25 if we finance
him KCC from our bank. But my query is can we finance him under KGS schem
In case of working capital limits, if enhancement of more than 25 is considered at the time of takeover,
then, the proposal shall be sanctioned by HOCAC-I and above within their vested loaning power
based on merit of the proposal on case to case basis.PLEASE BE GUIDED BY POLICY ON
TAKEOVER OF BORROWAL ACCOUNTS
Reply as on : 07.02.2024, Reference : IRMD, L & A, 185-2022
9. Sir Can we finance the KCC/KGS facility to applicant even if he was availing KCC facility from
Cooprative bank to PACS member. he wants to enjoy the KCC facility from both i.e. with us and
cooperative bank.
"Please refer to PSFID/PRIORITY SECTOR/ NON- CODIFIED/CIRCULAR NO. 51/ 2018, KCC Master
Circular, para Other Features, point no. h(page no. 19) where it is mentioned, "Defaulter members of
Primary Agricultural Co-operative Societies and farmers who have already availed short term loans
from other banks or financial institutions will not be eligible for short-term loan" For the same purpose
loan should not be given from two financial institutions."
Reply as on : 30.05.2023, Reference : PSFID/PRIORITY SECTOR/ NON- CODIFIED/CIRCULAR NO.
51/ 2018
Product: KCC/MUDRA
1. "Is insurance mandatory for KCC and Mudra Scheme Loans If yes can Branch debit borrowers
loan account without consent mandate of the borrower and What if borrower refuses to debit
for insurance"
"In case of KCC, insurance under PMFBY is voluntary, however in such cases specific mandate from
the borrower that they dont want to be covered under PMFBY or any other crop insurance scheme to
be obtained. Generally, Insurance of each and every security is required to safeguard banks interest,
Assets/securities mortgaged or hypothecated to the Bank should be adequately insured at all times
with the agreed Bank clause and renewed timely. Please refer to IRMD, L A, cir. no. 148-2022
regarding detailed insurance guidelines. As part of the terms and condition of sanction consent of the
borrower is obtained regarding above during sanction and documentation stage. If borrower refuses
the matter may be referred to appropriate sanctioning authority for change in terms and conditions as
per L A, cir. no. 148-2022."
Reply as on : 17.10.2023, Reference : IRMD, L & A, cir. no. 148-2022
Product: KGS
1. "CAN WE RENEW THE CC LIMIT SANCTIONED IN FAVOR OF STAFF (OFFICER) UNDER KISAN
GOLD SCHEME AND WHO WILL BE THE COMPETENT AUTHORITY FOR THE SAME (PLEASE
MENTION CIRCULAR NO.)"
"staff not eligible for KGS , requested to adjust the loan."
2. "In a Kisan gold loan application at PLP, Staff is co borrower cum land owner, can we give
Kisan gold to KGS kindly tell who is the competent authority to give permission to give KGS to
staff. (Please mention circular no)."
"STAFF CANNOT BE SANCTIONED CREDIT FACILITIES UNDER KSIAN GOLD SCHEME"
3. Can we enhance the existing KGS limit with in six moths of last sanction if borrower gives
additional agriculture land as security"
"ZOCAC can sanction enhancement within 6 months."
Reply as on : 16.01.2024, Reference : IRMD LA circular 44-2023.
4. if kcc limit against deposits is enhanced under KGS with 200 percent IP. now customer want to
change the IP who s power does sanction falls on is there an format for this"
Refer IRMD LA circular 44-2023 for substitution of security . Forms given in Special link under IRMD
LA circulars - format for amendment in Term and conditions under credit appraisal formats 01.04.2020
.
Reply as on : 05.01.2024, Reference : IRMD LA circular 44-2023 for substitution of security
5. "We have received lead from branch for Kisan Gold Scheme. Borrower is not having loan
transaction for last two years. However, Branch is confirming he is having SF Ac with us for
last two years and is offering 50 pc liquid collateral and remaining 50 pc
Only Term Deposits are to be considered for eligibility assessment under the KGS Scheme
6. If any one had KCC in other bank and come to our Bank after closure with satisfactory track
record of two years. Please clarify that if we enhancing the above proposal under KGS scheme
then deem takeover guidelines will apply or not
In case of borrower was availing credit facilities from another Bank within the period of three months
prior to submitting loan proposal to our Bank, such credit proposal shall be treated as Deemed
takeover. Takeover norms would apply on Deemed takeover also. However, in case where such credit
facility has been repaid by the applicant borrower as per the terms conditions of the original sanction,
such creditproposals shall not fall under the purview of Deemed Takeover. (In case of Revolving
Credit Facility, the date of expiry of last sanction as availed from other bank shall be treated as date of
maturity
Reply as on : 04.08.2023, Reference : IRMD LA cir 1852022
Product: Kisan Credit Card
1. KCC account holder can cash withdrawal by cheque in intersol branch?

Yes, but with precautions as mentioned in LOANS & ADVANCES CIRCULAR NO. 157/2020, page no.
109, clause 11.4 CASH WITHDRAWAL THROUGH SELF DRAWN CHEQUES AT A NON BASE
BRANCH.
Reply as on : 16.06.2023, Reference : IRMD, LOANS & ADVANCES CIRCULAR NO. 157/2020
2. CREDIT information report at the time of review of KISAN CREDIT CARD to be drawn or not
mandatory
As per IRMD, L & A, Circular no. 12/2023, CIR report to be drawn at the time of review of accounts
also. As such, CIR to be drawn at the time of review of KCC account.
Reply as on : 24.05.2023, Reference : IRMD, L & A, Circular no. 12/2023
Product: Kisan Gold Scheme
1. We finance kisan gold card amount - 10000000-(one crore) we want to ask that existing kcc
account number should be same or not and can we enhance this account of same account
number or not
Please refer to PSFID cir. no. 79-2017, where it is mentioned, For KCC sub limit within the overall
limit, the existing PNB Kisan Card (KCC) will remain valid. Existing loan account(s) will be treated as
part of new sanctioned limit and will continue as per existing terms conditions.
Reply as on : 02.10.2023, Reference : Agriculure Division, PSFID cir. no. 79/2017
2. respected sirmadam,if agriculture land value is above 2 crore as per DLC rate, whether
independent valuation is required in loan under KISAN GOLD SCHEME
valuation report required, refer IRMD LA cir 43-2023
Reply as on : 30.09.2023, Reference : IRMD L&A Cir. No. 43/2023
3. Please guide who is the competent authority to sanction KGS of Rs. 58 Lakh to a partner of the
firm which(THE FIRM) is availing business loan of Rs. 60.00 Lakh under power of PLP (RAM)
As per PSFIDPRIORITY SECTOR CIRCULAR NO. 66 - 2020, dated 09.09.2020 powers vested with
ZOCAC-I (now CHCAC).
Reply as on : 28.09.2023, Reference : Agriculture division, PSFIDPRIORITY SECTOR CIRCULAR
NO. 66 - 2020, dated 09.09.2020
4. Dear team, An existing customer with good kcc credit record for the past two years has
approached the branch for increasing the limit. customer agreed to take the loan in KGS
scheme while processing the loan under kgs scheme it should be processed as a fr
"Please refer to PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17. For KCC sub limit within the
overall limit, the existing PNB Kisan Card (KCC) will remain valid. Existing loan account(s) will be
treated as part of new sanctioned limit and will continue as per existing terms & conditions. Better to
process as fresh loan in KGS scheme."
Reply as on : 30.05.2023, Reference : PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17
Product: Kisan Tatkal Rin
1. Please guide us whether there is any processing charge for Krishi Tatkal Rin in agriculture
Loan.
No Processing Charge to be taken for Krishi Tatkal Rin. Please refer PSFID cir.no. 35/2021 dated
30.04.2021 & Agriculture division cir. no. 22/2023 dated 27.03.2022. Please refer, IRMD, L & A, Cir.
no. 207/2021. For agriculture credit up to Rs. 3.00 lakh no processing fee is to be charged.
Reply as on : 05.05.2023, Reference : PSFID cir.no. 35/2021 dated 30.04.2021 & Agriculture division
cir. no. 22/2023 dated 27.03.2022 & IRMD, L & A, Cir. no. 207/2021.
Product: Kisan Unnati Scheme
1. I have a proposal under kisan unnati scheme. in which two account will be opened one account
under kcc and one account under kisan unnati so i want to know existing kcc account to be
enhanced or new account will be opened . kindly guide us .
"Please refer to Agriculture Division Cir. No. 67/2022, as no such restriction regarding closure of
previous account has been mentioned for KCC component of krishak unnati existing limit may be
enhanced and a separate account for krishak unnatti component to be opened as per appraisal.
Please ensure to obtain fresh documentation and assigning of proper scheme codes and Free code
10."
Reply as on : 24.05.2023, Reference : Agriculture Division Cir. No. 67/2022
Product: Krishi Tatkal Rin
1. Dear Sir,we can sanction tatkal krishi rin exisitin KGS (krishi gold scheme) borrower because
as per Agri division circular no 352021 and 222023 mention existion KCC holder not mention in
KGS. please guide us Rohitash kumar meenaZAO Jaipur
Please refer to eligibility criteria for Kisan Tatkal Rin Yojana as per Agri. division circular no. 35- 2021
where it is mentioned, Individual farmers joint borrowers (not exceeding four farmers) who are existing
Kisan Credit Card (KCC) holders or borrowers availing loans for agricultureallied activities are eligible.
The borrower shall have satisfactory track record of at least two years (existing accounts should be in
Standard SMA-0 category).KCC borrowers or borrowers availing loans for agricultureallied activites
are eligible as such loan under KGS scheme for agricultureallied activitiesKCC are also eligible for
Kisan Tatkal Rin.
Reply as on : 07.09.2023, Reference : Agri. division circular no. 35/2021
Product: legal vetting of documents
1. In agriculture loans, when legal vetting is required.

Please refer to IRMD, L A, Cir. no. 111-2021 and Law Division Cir. No. 06-Law-2020 dated
26.03.2020, where it is mentioned, Branches should get all the loan documents in respect of
sanctioned limits of 2 crore above (both FB and NFB) vetted from the local approved advocatesolicitor,
first before their execution and again after execution but before disbursement of the loans. The above
guidelines are applicable in agriculture loans also.
Reply as on : 16.09.2023, Reference : IRMD, L & A, Cir. no. 111/2021 and Law Division Cir. No.
06/2020 dated 26.03.2020
Product: Loaning Power
1. Dear team we have a proposal of KCC of Rs 1.10 Crore for production purpose, please clarify
the loaning power of this proposal, weather it is vested in MCC or PLPCAC as per LOANS
ADVANCES CIRCULAR NO. 44 2023
If the branch is linked with MCC, then the proposal falls under MCC power. If the branch is not linked
with any MCC then it will be processed by PLPCAC. Please refer to IRMD LA Cir. No. 50-2024, page
no. 24.
Reply as on : 22.04.2024, Reference : IRMD LA Cir. No. 50-2024
2. With reference to Circular IRMD LA Cir. No. 44 2023 Loaning Powers and Exercising such
Powers at Various Levels, at Page No 16, aggregate commitment per borrower has been
discussed. Does it segregate the loans in Agri, MSME and Retail exposure wise or is
"Only Retail and Agri. MSME exposure wise. For example in case of GBBs: 1. Agri. 10 lakh +Retail 10
lakh 2. MSME 10 lakh + Retail 10 Lakh 3. Agri. + MSME Total 10 lakh 4.Agri. + MSME 10 lakh and
Retail 10 lakh."
Reply as on : 04.04.2024, Reference : IRMD LA Cir. No. 44 /2023
3. "We have received a term loan proposal of rs. 4.00 lac under agriculture investment credit .
Applicant already enjoying KCC limit of rs.25.00 lac with us . Please guide us under whose
loaning power the above said term loan proposal will falls RAM or GBB
"RAM, as aggregate exposure more than Rs. 10 lakh."
Reply as on : 01.11.2023, Reference : IRMD L& A, Cir. No. 44/2023
Product: PMEGP
1. Dear Sir,We have received a Poultry Proposal of Rs.13.00 Lacs under PMEGP with CGTMSE
Coverage. Can this proposal consider under CGTMSE coverage.
"Yes, as per MSME cir. no. 68-20222, dated 28-12-2022 all the proposals related to animal husbandry
including poultry received under PMEGP scheme may be treated as under the service sector of
MSME."
Reply as on : 18.10.2023, Reference : MSME cir. no. 68-20222, dated 28-12-2022
Product: PMEGP/DAIRY
1. "Recently dairy activity considered PMGEP unit by MSME ministry. What will be the
classification of sauch proposals processed, whether it will bePriority sector msme or Priority
sector AgriPlz guide refer circular"
"All Dairy units under PMEGP may be classified under Services Sector MSME. Refer MSME
DIVISION CIRCULAR NO. 68-2022."
Reply as on : 05.05.2024, Reference : MSME DIVISION CIRCULAR NO. 68-2022
Product: PMFME
1. loan rejection of Rs 27.00 lakhs under PMFMESANCTIONING AUTHORITY RAM.KINDLY STATE

THE AUTHORITY FOR REJECTION.CAN WE BASE UPON AGRI DIV CIRCULAR NO. 052022 DT
01.02.2022. IF NOT , NEW CICRULAR IF ANY.
As per Agriculture Division Cir. No. 05-2022, if sanctioning authority is RAM, authority for rejection is
Zonal Office. Yes, Agriculture Division Cir. No. 05-2022 dated 01.02.2022 is still operative.
2. Borrower has applied for TL of Rs50.00lacs CC of Rs100.00lacs for food processing unit under
PM-FME. Borrower also wants to take benefit of interest subsidy under Agri-infra scheme.Can
we proceed for both scheme together.
"Please refer to Agriculture Div. cir. no. 43-2022, where it is mentioned Applicant -enterprise is eligible
for bank loan under the scheme, even if he has availed bank loan in other Subsidy Linked Schemes of
Govt. Applicant is also eligible for Interest Subvention and top-up convergence with other relevant
Govt. Sponsored Schemes. Lending Banks may consider sanctioning need based working capital limit
to the beneficiaries, as admissible However, no subsidy would be provided on the working capital."
Reply as on : 16.01.2024, Reference : Agriculture Div. cir. no. 43-2022
3. Kindly provide consolidated circular for PMFME Farm Mechanization Scheme.
Refer agriculture div cir 59-2020, 5-2022, 43-2022
Reply as on : 28.09.2023, Reference : Agriculture division circular no. 59/2020, 05/2022, 43/2022.
Product: PNB Krishi Tatkal Rin

1. "Account opened in ODATK in 2020 and 2021 as krishi tatkal rin will be close or renew after
completion of 3 years kidnly guide."
"Account to be closed. In case of need, fresh krishi tatkal rin may be given. Please refer to agri. div.
circular no. 35-2021."
Reply as on : 17.10.2023, Reference : Agri. Div. circular no. 35-2021
Product: PNB Swarnim
1. SIR, AS PER AGRICULTURE CIRCULAR NO 49 2022 PAGE 4 NOTE 1 PLEASE CLEARIFY

WHETHER TWO ACCOUNTS OF 200000 (TWO LAKH) CAN BE CONSIDERED FOR SANCTION
UNDER SWARNIM AGRI GOLD LOAN SCHEME WITHOUT OBTAINING AGRICCULTURE
REVENUE RECORD
No. If aggregate loan amount is more than Rs. 3.00 lakh proof of ownership of agriculture land
(revenue records) to be obtained.
Product: PNB SWARNIM
1. Whether we have to prepare Pre Disbursement compliance certificate in Gold loan accounts
(both agri and retail) Or not Kindly guide and suggest circular if any
"yes PDC have to be prepared , refer IRMD LA circular 68-2023"
Reply as on : 24.01.2024, Reference : IRMD LA circular 68-2023
Product: PNB Swarnim- Agriculture Gold Loan
1. Agri Swarnim Gold Loan can be renew for next one year or it should be close
"As gold loan under PNB Swarnim is sanctioned as Demand Loan for tenor of one year only it cannot
be renewed. Close the account and open fresh one in case of need by the applicant."
Reply as on : 20.11.2023
2. "Sir,in Agriculture gold loan (PNB Swarnim) of rs, 4.00 lakhs inder branch power , Pre
disbursement compliance is required or not (PDC), kindly guide us"
"Yes, Pre disbursement compliance (PDC) is required. Please refer to IRMD LA Cir. No. 68 -2023 for
consolidated guidelines on PDC and exempted categories."
Reply as on : 17.11.2023
3. Sir/Madam how much margin should we take when we give KCC loan against security of gold
ornaments. is it 75 % or 85 % (as per swarnim circular). margin for KCC is not there in circular.
Kindly clarify
"As per AGRICULTURE DIVISION CIRCULAR NO. 11/2023 & 49/2022, margin should be 15 % i.e.
LTV of 85% to be maintained."
Reply as on : 18.05.2023, Reference : AGRICULTURE DIVISION CIRCULAR NO. 11/2023 & 49/2022
Product: PNB Swarnim-Agriculture Gold Loan
1. "According to the pnb swarnim gold loan scheme, one customer is eligible for gold loan upto
rs 10 lakhs, but the circular says the gold loans where the sanctioned amount is less than 3
lakh rupees, the loan can be done on undertaking basis, but when the l
"If the exposure in gold loan exceeds Rs. 3.00 lakh whether a single loan or more than one loans proof
of agriculture land to be obtained."
Product: PNBKSS
1. "Can we lend more than once to the same borrower under PNB Krishak Sathi Scheme
(PNBKSS)"
NO. The help under PNBKSS is available to farmers only on the condition that they do not create fresh
debts with moneylenders. Please refer to PSFIDPRIORITY SECTOR CIRCULAR NO. 28-2020.
Reply as on : 29.04.2024, Reference : PSFID/PRIORITY SECTOR /CIRCULAR NO. 28-2020.
Product: Poultry
1. "IS WORKING CAPITAL LOAN TO LAYER POULTRY FARM CONSIDERED UNDER FOOD AND
AGRO PROCESSING UNIT."
"NO. It is an allied agriculture activity.Please refer to Agriculture Division Cir. No. 55-2022
ANNEXURE- III, page no. 39-40, for Indicative list of Permissible Activities under Food Processing
Sector as shared by Ministry of Food Processing Industries (MoFPI)"
Reply as on : 15.05.2024, Reference : Agriculture Division Cir. No. 55/2022
2. Kindly guide me, can we take commercial property as collateral for agriculture poultry loan.
"Yes, any SARFAESI compliant immovable property can be taken as collateral security for agriculture
loans. Please refer to AGRICULTURE DIVISION CIRCULAR NO. 02-2022, dated 13.01.2022."
Product: Rate of Interest
1. Sir, In Agriculture loans, what is the basis of Interest rate calculation MCLR Or RLLR And what
is spreading etc. And effective rate of interest present time Please clarify with circular
reference
Both RLLR or MCLR as per the scheme . please refer IRMD LA cir 42/2020 and agriculture div cir
02/2021
Reply as on : 03.08.2023, Reference : IRMD LA cir 42/2020 and agriculture div cir 02/2021
Product: Rural Godown
1. There is proposal of Rural godown at PLP who will process the proposal either Agriculture
officer or MSME Processing officer.
As per MPD circular no. 08/2020, proposals under Rural Godown Scheme to be dealt by PLP MSME
segment. Refer CIRCULAR NO. MPD 082020 p.no. 65.
Reply as on : 31.05.2024, Reference : MPD circular no. 08/2020
Product: Security in KCC accounts
1. What is the collateral security for KCC Loans for crops upto Rs 1.60 lakhs Please quote the
circular No.
Refer agriculture div cir 02-2022 where in it is mentioned that only Hypothecation of crops andor
assets created out of Bank loan will do.
Reply as on : 28.09.2023, Reference : Agriculture Division Circular no. 02/2022
Product: Self Helf Group

1. Dear Sir, New SHG CCL accounts open through Lens in CCOTH scheme code, but in case of
Agri. related SHG CCL, can we convert these account to CCAGR accounts.
Yes, SHG Scheme code can be changed at field level as per activity of the SHG. Please refer to
PSFID / PRIORITY SECTOR/CIRCULAR NO. 35/2019,AGRICULTURE DIVISION CIRCULAR NO.
4/2022 & 35/2022"
Reply as on : 21.06.2023, Reference : PSFID / PRIORITY SECTOR/CIRCULAR NO.
35/2019,AGRICULTURE DIVISION CIRCULAR NO. 4/2022 & 35/2022"
2. Sir, Is it mandatory to renew SHG CCL loans through Lens? In Lens renewal channel, it doesn't
sanction less than 6 lakh, but many existing CCL limits have less than 1-2 lakhs. So in this
case, how we have to renew?
As per CRMD Circular No. 26/2023,14/2022 acccounts of Agriculture with scheme codes CCOTH,
CCAKC & CCKGS with limits up to Rs. 25 Crore to be renewed through PNB LenS only. Further, for
handling exceptions a menu RENRELAX has been made available in CBS. The process flow of
Renewal as well as RENRELAX has already been circulated vide above mentioned circulars. For any
technical assistance, matter be escalated to lensho@pnb.co.in & HOPSLB@pnb.co.in.
Reply as on : 21.06.2023, Reference : CRMD Circular No. 26/2023,14/2022
3. As per cir no PSFID 51/2021 Amendment in common SHG loan application cum appraisal form
treasurer is added in the form. Is President, Secretary and treasurer all three designatories are
mandatory in Credit linkage of SHG or we can process the linkage with
As per bye laws of SHG authorized signatories may be president and secretory only or all the three.
Please check the bye laws and resolutions of SHG.
Reply as on : 18.05.2023, Reference : AGRICULTURE DIVISION CIRCULAR NO. 28/2023
4. Is microcredit plan mandatory for 3rd linkage and onwards in shg loan ?
In case of DAY-NRLM, Yes.
Reply as on : 17.05.2023, Reference : Agriculture Division Circular No. 48/2022 dated 30-08-2022
(Now Agriculture Division Circular No. 42/2023)
Product: SHG
1. "SirIn a self help group (SHG) account ,can we provide a second linkage with enhancement of
loan amount if still debit balance of first linkage exists in the loan"
"Yes, please refer to Agriculture Division Cir. No. 42-2023, clause 3.3.3 b, where it is mentioned, In
case of need, additional loan may be sanctioned even though the previous loan is outstanding, based
on the repayment behavior and performance of the SHG."
2. "Sir/Madam Is it necessary to take stamp duty in SHG loans or it is exempted"
Stamp duty is under State jurisdiction and can be clarified by the State with the help of the SLBC. In
most of the states, stamp duty on loan documents for the SHGs has been waived. However it needs to
be clarified at the financing state.
3. " Please clarify about the possibility of sanctioning of loan to SHG exclusively formed by men.
As per MPD 032021, SHG cash credit to non-women also allowed , also as per AD 502023 we
have to update the details of male or female members in SHGUPD in CBS."
"Except for DAY - NRLM scheme, SHG formed by men can also be financed. Please refer Agriculture
Div. SHG cir. no. 28-2023. In DAY - NRLM scheme only women members can be financed. However,
only in case of groups to be formed with persons with disabilities and other special categories like
elders and transgenders, DAY-NRLM may have both men and women in the Self-Help Groups."
Reply as on : 17.10.2023, Reference : Agriculture Div. SHG cir. no. 28-2023
4. 1. Can JMGS-I Branch Head can sanction SHG credit linkage of Rs. 6.00 Lakhs in Branch
power.2. SHG Credit linkage are considered as Secured loans for considering sanction as
prescribed in Loaning Power cir. no. LA 442023.
As per IRMD, L A, 44-2023 SHG loans up to Rs. 10 lakh can be sanctioned by all branch head,
irrespective of scale with recommendation of second man.In case there is no second man in branch
please refer to chapter 3, GENERAL GUIDELINES FOR EXERCISE OF LOANING POWERS, clause
3.9, page no. 45-46, of L A cir. no. 44-2023.
Reply as on : 02.10.2023, Reference : IRMD, L & A, 44/2023
5. Dear Sir,Please guide whether cibil cir charges are to be recovered in CC limit TO Self Help
Group AccountsRegards
Yes, CIR charges to be recovered in case of CC limit to SHG. Please refer IRMD, L & A, Cir. no. 207-
2021.
Reply as on : 02.10.2023, Reference : IRMD, L & A, Cir. no. 207/2021.
Product: Subsidy
1. Sir we want to close agriculture account after claiming subsidy from subsidy reserve head.
Subsidy has already been credited in head.please guide regarding the process flow of subsidy
credition.
In case of subsidy linked account use menu option TMPS.Please refer to Circular No. ITDCBS05-2019
dated 27.03.2019, Handling Backend Principal Subsidy in Term Loan accounts in CBS.If there is no
subsidy linked account debit the subsidy reserve fund head and credit to respective account.
Reply as on : 27.09.2023, Reference : Circular No. ITD/CBS - 05/2019 dated 27.03.2019
Product: Takeover
1. "Dear sirIf one customer is availing KCC from PNB ,earlier he was availing KCC from other
bank, Loan sanctioned within 3 months of closure of account with more than 25
enhancementin this case is it treated as Deemed takeover or normal casePlease clarifyRe
"Depends on whether the loan was closed on maturity i.e. as per terms and conditions of original
sanction or in mid term. Please refer to IRMD, L A, Circular no. 185-2022, where it is mentioned In
case of borrower was availing credit facilities from another Bank within the period of three months prior
to submitting loan proposal to our Bank, such credit proposal shall be treated as Deemed takeover.
Takeover norms would apply on Deemed takeover also. However, in case where such credit facility
has been repaid by the applicant borrower as per the terms conditions of the original sanction, such
creditproposals shall not fall under the purview of Deemed Takeover. (In case of Revolving Credit
Facility, the date of expiry of last sanction as availed from other bank shall be treated as date of
maturity)."
Reply as on : 29.11.2023
2. "We have to take over a kcc account from ICICI Bank everything thing done Now the charge on
land can be entered only after clearance from ICICI Bank for that we have to disburse the KCC
to ICICI Bank account of customer mean while what will be the securit
"yes after disbursement Bank will collect all required documents from ICICI bank . after clearance from
ICICI bank our bank will create security . refer IRMD LA 185-2022 for takeover guidelines."
Reply as on : 30.10.2023, Reference : IRMD L&A Cir. No. 185-2022
Topic: Credit and Asset Quality - Credit (General, Review and Monitoring)
Product: Credit and Asset Quality - Credit (General, Review and Monitoring)
1. Whether Master agreement has to be obtained in Staff HLVehicle and Clean overdraft account.
Yes, it shall be obtained as no such exemption is given in any bank guidelines.
Reply as on : 28.06.2024
2. Is it mandatory to obtain master agreement for Overdraft loan against Fixed deposit or NSC or
LIC .
As per LA Cir.No.111 2021, The Master Agreement required for all the credit facilities except those
credit facilities which are fully secured by liquid securities (For e.g. DL OD against FDRs of our bank).
Further, Pre Sanction visit is required whereas stamp papers not required. Please ensure compliance
Reply as on : 27.06.2024, Reference : LA 111/2021
3. Which Circular to refer for Guidelines on taking passport of all Promoters and guarantors.
Please also advice the relevant sections
PLease refer point 2.2 OBTAINMENT OF PASSPORT DETAILS of LA 85 2023
Reply as on : 27.06.2024, Reference : LA 85/ 2023
4. Report for generation of interest Certificate in cash Credit account
Appendix C may be generated. PNBRPT 310
Reply as on : 25.06.2024
5. Can we sanction two different working Capital limit for two different unit to sole Proprietorship
concern under same GST Registration.
NO such restriction, however, proper due diligence and assessment of limits shall be made for two
seperate units as per banks existing guidelines. Further, GST shall be checked whether the same is
issued for both the units. Further, for sales of different units, HSN codes in the GST return shall be
referred.
Reply as on : 15.06.2024
6. In MSME PRIME PLUS FOR CONSTRUCTION PURPOSES DISBURSEMENT SHOULD BE DONE
TO BORROWER OR WHAT
Disbursement shall be made directly to the supplier of construction material. for petty expenses like
paying amount to the labour, disbursement may be made to the borrower. Disbursement shall be
made in phases linked with the status of construction and for making any further disbursement, end
use of the funds already disbursed shall be ensured.
Reply as on : 06.06.2024
7. In Case customer allied concern were shown strike off in SAVE RISK but were running in MCA
as active. What action to be taken under due diligence i.e all due diligence formats to be done
in these strike off accounts also.
If the same company is active in MCA site then the said status of the company shall be taken into
consideration, however, subsequently, the matter be taken up with the SAVE RISK team for updation
of its records as it extracts the data from MCA site only.
Reply as on : 01.06.2024
8. IF CMR rank is 7 but there is nothing adverse in commercial CIR. Other details are satisfactory.
Can we process enhancement under CGTMSE coverage Please reply with reference.
yes, refer LA 2621, the CIBIL MSME Rank shall be used as indicative measure onlyand has not been
linked as threshold for entry level or as determining factor fordelegated power sanctioning authority of
a credit proposal. However, in case of CMR-7 to CMR-10 (i.e. High Probability of Default), the
Sanctioning Authority shallendeavour to obtain sufficient collateral security and Personal Guarantee
for suchcredit proposals.
9. Which type of term loans are included for annual review, please guide?
Please refer LA 174 2022. Standalone TL of Rs 2.00 cr and above shall be reviewed annually and all
other trem loans shall be reviewed along with CC limit.
10. After closing a loan account , how long we have to keep in record loan file.
10 years, for further details kindly refer Record Maintenance Policy, OPERATIONS DIVISION
(GENERAL BANKING) CIRCULAR NO. 17/ 2024
Reply as on : 22.05.2024
11. Can we increase Drawing power 2 times within a year?
Drawing power may be increased only based on sanction. Enhancemnet may be effected on the
basis of customers genuine requirement after making proper due-diligence and analysis of the case.
Reply as on : 16.05.2024
12. Kindly provide the reference or circular number for Handover the Original Security paper to
Barrower after closing the account.
Please refer LA 151 2023
13. Can we get valuation of existing IP who is attached in existing term loan of Rs20.00 lacs.
Valuation was done in jan-2023 and valuation is arrived that time is Rs34.00 lacs. Now said
property is proposed in other working capital enhancement proposal now v
No, it shall be in terms of LA 24 2024.
Reply as on : 16.05.2024, Reference : LA 24 /2024
14. Can stamp paper of old date from date of sanctioning can be taken in loan documents, If yes
upto how many daysmonths old stamp paer allowed.
The execution date on Stamp paper should be later than the date of purchase of the stamp paper.
The stamp paper does not have any EXPIRY period.
Reply as on : 05.05.2024
15. If processing service charges debited twice in a retailmudramsme loan by
mistake(systemmanual), Can GBB has the power to reverse the same or sanction for
reversing has to be taken from competent authority.
Please refer LA 50 2024, point 15.1.1, Powers to refund interest, service charges and penal interest
penal chargesadmissible on account of correction of mistake shall be guided by the table as
mentioned there in. As per the same, Refund of Service Charges in case of mistakes (excl. of GST)
pertaining to same FY, GBB has no vested power for the same.
16. It was sanctioned credit facilities to a party during June 23 party has accepted the sanction
and executed documents by end of Aug 2023. However, party has not availed facilities being
adverse market. Now the market situation improved party requested fo
Please refer LA 50 2024, Sanctions in respect of Working Capital and Term Loan facilities shall be
validfor 6 months, from the date of sanction. Facilities not availed within the aboveperiod should be
treated as lapsed and borrower be advised accordingly. Wheredocuments have been executed within
a period of 6 months from the date ofsanction, the sanctions shall be valid for next 6 months from the
date ofdocumentation. However, it should be ensured that there are no adversedevelopments
material change in the financials during the intervening periodimpacting the proposal adversely.
However, to safeguard banksinterest while permitting revalidation, the competent authority shall
obtain andstudy the latest financial of the borrowersunits and also ensure that theprojections
submitted at the time of original sanction continue to hold good.However, if all the above conditions
are satisfied then there is no need for executing the fresh documentation.
Reply as on : 29.04.2024, Reference : LA 50 2024
17. There is a mudra cash credit limit of Rs 5 lakhs given to the borrower and GECL is also
provided to the same borrower of Rs 1.4 lakhs as term loan. Now he wants to enhance its CC
limit to Rs 10 lakhs. Kindly guide us whether sanction will be done in branc
Refer MSME 36 22, GECL exposure shall be clubbed for deciding loaning powers only in case of
enhancement or additional facility and not in case of renewal cases.
Reply as on : 17.04.2024, Reference : MSME 36 2022
18. As per LA cir 4122, post sanction -pre disbursement visit is to be done but there is no format
for such visit. Also, the given post sanction visit format in circular has all the observations
that can be replied only after disbursement is made.
If no prescribed format is there then available post sanctionpre sanction visit formats shall be used
with required modifications, if any.
Reply as on : 09.04.2024
19. One of our customers is sanctioned loan of 6 crores on only book debts and we are also
allotting Drawing Power on Book debts only, kindly guide us whether stock audit is required
in this account.
As per LA 148 2020, Annual Stock Audit should be got compulsorily done in respect of all borrowal
accounts enjoying Fund Based Non Fund Based (NFB) working capital limits of Rs.5 crores and
above from our Bank.
20. Can mudra Loan Cash Credit be given to borrowers having no income tax return on the basis
of declaration?
As per MSME 34 2020, If the borrower is not filling IT return, then there is no requirement of
submission of Income Tax return details. An undertaking from the borrower in this regard shall
beobtained and keep on record."
Reply as on : 29.02.2024, Reference : MSME 34/2020
21. In case of death of proprietor of a proprietorship firm,a fresh GST no. has been issued in the
name of his son with same firm name. and the son of the proprietor has asked to allow
operations in the existing CC limit. Do weve to open a fresh account or th
The renewal can not be done as the sole proprietor individual borrower has expired. Immediately
debit freeze the account to avoid invocation of Clayton s Rule. Take a letter of forbearance from legal
heirs for taking over the existing liability of the deceased borrower. Appraise the proposal afresh if
you want to extend credit facilities to the legal heirs. Seek guidance from local Law Officer to
safeguard bank s interest.
Reply as on : 22.02.2024
22. In the case of mortgages already created, if extended to secure fresh facilities or
enhancements, Please inform that only NEC is to be obtained or we should take fresh legal
report.
Please refer Law 12 2022, Annexure I - page 13, wherein it is mentioned - In the case of mortgages
already created, if extended to secure fresh facilities enhancements Non Encumbrances Certificate
Search Report needs to be obtained updated since last mortgage.
Reply as on : 17.02.2024, Reference : LAW 12 /2022
23. As per IRMD cir no 12 23 two CICs are to be extracted for proposals above Rs 10 lakhs. At
page no.11 minimum acceptable score is mentioned for the proposals falling under CHCAC
power. Kindly guide whether we need to extract all the 4 CIC reports in this c
As per LA12 2023, nowhere it is mentioned to extract 4 CIC reports. As per bank guidelines in cases
where more than one CIR is generated (as per policy), the score must be above or equal to the
minimum score in all CIRs that have been extracted.
24. An employee can purchase house property from parents instead of transfer requested for
loan under staff scheme Please quote the circular brief the audit and compliance norms for
the same
Please refer HRDD cir 866 2021 page 33 of 102, Housing Loan may be allowed for purchase of
property (landor house or flat) from relatives except in case of spouse dependent children.
Sanctioning authority should satisfy about the price being paid and the loan should be subject to
other terms conditions of the Housing Loan Scheme.
Reply as on : 24.01.2024, Reference : HRDD 866/2021
25. Kindly guide as per msme 342020 cc(mudra) renewed for 3 yr and review in 1 yr,whats the
difference in review and renew particularly in documentation in inspection point of
view.kindly share related cir.as well.
Please refer LA 174/ 2022 for consolidated guidelines on renewal cum review of account.
26. As per Loaning power circular 44/2023, CGTMSE coverage is an eligible collateral. In view of
above, please guide whether Collateral IP can be substituted with CGTMSE Coverage as the
existing IP was primarily mortgaged in other account which is going to be
Please refer LA 44/ 2023, as per point 15.18, the power for Substitution of Collateral security in the
form IP (LandLand Building) by IP (LandLand Building) or Liquid security is mentioned and hence,
the same shall prevail.
Reply as on : 11.01.2024, Reference : LA 44 /2023
27. Is there any banks standard format available for GBBs to obtain relaxation in BG Commission
from higher authorities If yes, then from where we can download the same.
Please refer LA 177/ 2021 credit related formats for different issues which includes concession
relaxation.
28. Whether a newly joined Officer Credit or Management Trainee recommend/ process the loan
within probation period or not. Please provide us bank guidelines regarding loaning power in
probation period.
Once a MT is posted in the branch permanently after completion of his induction training, he is the
regular officer of that branch for all practical purposes and can be assigned all the duties that can be
assigned to an officer. All the officers service conditions apply to such an officer also, whether he is
confirmed in the service or not.
Reply as on : 04.12.2023
29. "Can we change cash credit account to current account after limit is fully repaid and customer
wants to continue same account number."
"We should open a fresh current account in this case."
Reply as on : 05.10.2023
30. At the time of renewal of existing CC limit on existing terms and conditions (sanctioned at the
time of eUNI), is it mandatory to obtain fresh loaning document like PNB 2057, PNB 350, PNB
1031, PNB 374, PNB 332, PNB 1270 and Key fact statement, etc, pleas
"As the documentation has already been done in past so there is no need to obtain the same
documents again. However, as per L&A Cir.No.111/2021 Dated 03.07.2021, we have to obtain PNB
2058 at the time of renewal and also if PNB 2057 has not obtained in past then it has to be obtained."
31. Kindly clarify the sanctioning power for substitution of Collateral ip ( land building ) to
CGTMSE coverage."
"There is no such powers, but if the exposure is also getting reduced and falls upto Rs 10.00 lacs
only then CGTMSE coverage is to be taken invariably."
Reply as on : 05.09.2023
32. "Dear Team We have received a loan proposal for partnership firm M/s National Extrusion.
The firm is not registered in Registrar of Firms due to name National in it. The firm has all
other documents applicable to partnership firms. Please guide can we san
""Kindly refer Page no 1.25of Book of Instructions on General Instructions, which reads as under: It is
to be noted that the Indian Partnership Act provides for the registration of partnership firms. However,
registration is not compulsory. But, an unregistered firm suffers from certain disadvantages, such as,
it cannot sue third parties to enforce a right arising from a contract or conferred by the Indian
Partnership Act. The rights of third parties against the unregistered firm are not affected and they can
sue an unregistered firm. It may be pointed out here that the registration of firm binds it to the
statement filed by it with the Registrar of Firms. Therefore, the manager should enquire whether the
firm is registered but need not insist registration against their wish.""
Reply as on : 06.06.2023
33. "Is PNB 2058 and PNB 2057 to be obtained on every rnewal or is it a one time excercise
only?"
"2057 Master agreement is to be taken one time. however, 2058, authorization letter with every
renewal."
Reply as on : 18.05.2023
34. "CAN WE SANCTION TOD LIMIT WITHIN THE REVIEW 1 TO A CASH CREDIT ACCOUNT?"
"No such restriction is there as TOD is sanctioned for emergent genuine business requirements."
Reply as on : 16.05.2023
35. "as per L and A department circular no 162/2022 dated 15.11.2022 " Minimum 10% share of the
aggregate exposure should be taken by our Bank under Consortium arrangement. In cases
where our Bank’s share is less than 10% of the aggregate exposure, for sanc
"The same has to be obtained before sanction."
36. "Can we extend expired bank guarantee of a customer within claim period? kindly guide with
circular reference."
No, the same is not permitted
Reply as on : 16.05.2023
37. "If we open a fresh cash credit account of 5 lakh(C.C.). Whether it is renewed after 3 year or 1
year??"
"As per MSME34/2020, the limit is to be renewed after 3 years subject to yearly review."
Reply as on : 06.05.2023
38. "who is the approving authority for issuance of solvency certificate of Rs.12.00 crore. The file
is dealt at MCC."
"As per L&A Cir.No.36/2021, if solvency amount is above 10 Crore and file is dealt at MCC then
Solvency Certificate to be issued by MCC Head. However, MCC Head shall issue the certificate after
approval from Zonal Office (DGM and above handling Credit Portfolio) for requests beyond their
power (i.e. for above 10.00 Crore)."
39. "A BG has to be issued, but the beneficiary wants the Guarantee Bond in their format. Can we
issue the same after adding Four Notwithstanding Clauses and duly verifying that nothing
adverse is written against the interest of the bank in their format? Ki
"If the beneficiary request for issuance of BG in different format than our standard format, the same
shall be got vetted from legal department of the controlling office so that there is no adverse clause to
safeguard bank s interest."
Reply as on : 19.04.2023
40. "Sir, may we finance Rs. 40.00 Lacs under CGTMSE as customer is maintaining current
account with HDFC and he does now want to close current account with HDFC. Customer is
HNI and running retail store and turn over is very high. He having property but does
"Yes, same may be financed under CGTMSE. Guidelines regarding maintaining current account vide
LA Cir 82/22. Further it shall be ensured that sales of the firm is routed through CC account with us
only and periodic monitoring of transactions in HDFC current account shall also be ensured."
41. "Can we provide OD facility to educational institutions running as Trust welfare society with
Immovable property secured as collateral which is also on trust name."
"Kindly refer LA Cir 44/2023, No fresh exposure is to be taken in case of Educational Institutions upto
field level. However CHCAC & above may consider fresh exposure upto their vested loaning power
subject to obtainment of minimum collateral prescribed."
42. "Can we provide OD facility to educational institutions running as Trust welfare society with
Immovable property secured as collateral which is also on trust name."
"Kindly refer LA Cir 44/2023, No fresh exposure is to be taken in case of Educational Institutions upto
field level. However CHCAC & above may consider fresh exposure upto their vested loaning power
subject to obtainment of minimum collateral prescribed."
43. "Please clarify the processing fee charged in term loan account opened under LOAN
GUARANTEE SCHEME FOR COVID AFFECTED SECTORS (LGSCAS) –HEALTH CARE
SECTOR, as per LOANS & ADVANCES CIRCULAR NO. 126 / 2021. "Processing fee shall be Nil
for the first year
"In case of Term Loan / Bank Guarantee / Letter of Credit, concession upto 50% on applicable
charges shall be available. Further concession in service charges may be permitted by competent
authorities as per extant guidelines"
44. "As per la cir 63/2022 weather Interchangeability Between Limits charges New Addition 0.10%
of interchangeable amount subject to minimum 2,000/- and maximum 5,00,000/- is applicable
in case of ccoth limits changed to ccmpp (prime plus)."
"No, CC limit converted under Prime Plus is not interchangeability, hence, charges not applicable."
45. "The power for enhancement within 6 months of fresh sanction/ enhancement under genuine
cases falls in power of ZOCAC(Upto the level of CHCAC). Whether the enhancement
guidelines are applicable for Cash credit as well as term loan or applicable only for C
"In our view, Enhancement is applicable for working capital limits only."
Reply as on : 15.04.2023
46. "DEar sir, How should we extract the Credit Information report of foreign directors of the
Indian company. please quote the circular, if any"
"Kindly refer LA 12/23, No specific guidelines mentioned."
Reply as on : 13.04.2023, Reference : LA12/23
47. "Whether UDYAM Adhaar is mandatory for all MSME Loans ? or is there any relaxation form
small msme loans upto Rs 2.00 Lakh ? kindly guide"
"As per MSME cir 57/2022, it has been decided by CGTMSE by Circular No.206 / 2022 – 23 dated
October 17, 2022 that obtaining URN by the borrower shall be made mandatory for getting guarantee
coverage under Credit Guarantee Scheme of CGTMSE."
48. "Sir kindly clarify the circular regarding renewal/ review of limit , where balance outstanding is
more than the sanction limit ."
"before renewal-review of limit, account shall be regular i.e within the limit. Refer LA 174/2022 for
renewal-review"
49. "We have received a proposal of Rs 15.00 crore. The allotment letter is issued to the company
on 26.09.2018 for sale consideration of Rs 8.60 crore.The sale deed is executed on 12.04.2013
for sale consideration of Rs 8.60 crore. As per LA cir no 53/2020 i
"It seems sale deed execution date is written wrongly by you as 12.04.2013 in place of 12.04.2023. If
the sale deed execution date is 12.04.2023 and allotment letter date is 26.09.2018, then the fresh
valuation from approved valuer is to be obtained and RV is to be considered. Refer Valuation Policy
LA 43/23, Page No 7, point No 2.2.9"
50. "CC limit of of firm is reduced from existing Rs 20.00 lakh to Rs 15.00 lakh at the time of
renewal, is there requirement of fresh documentation for the reduced limit or already
executed documents for Rs 20.00 lakh is valid? kindly refer the circular"
"As the loan amount has been changed fresh documents may be got executed. However existing
documents are also valid as they are of higher amount only."
Reply as on : 06.03.2023
Product: Credit and Asset Quality - Credit General, Review and Monitoring
1. Can we issue a bank guarantee in favor of government department to an existing borrower in

the format other than prescribed in IRMD LA Cir No. 78/2023 As the borrower has requested to
issue the BG in the format given by the beneficiary Northern coalfield
If the format is different from standard format, then the same was to be got vetted from law officer
posted in controlling office.
2. "Wrt. LA 44/2023, Point 3 under modifications. Kindly clarify that whether CC enhancement
within 6 months from the date of renewal of CC limits at existing level, too is covered under the
6 months criterion or not?"
"NO, the same is related to the power for enhancement within 6 months of fresh sanction/
enhancement under genuine cases."
3. "We have a renewal proposal in which proprietor is expired , Can we do renewal in this case
and allow operation in the account by legal hier ? Please quote a circular also ."
"The renewal can not be done as the sole proprietor individual borrower has expired. Immediately
debit freeze the account to avoid invocation of Clayton s Rule. Take a letter of forbearance from legal
heirs for taking over the existing liability of the deceased borrower. Appraise the proposal afresh if you
want to extend credit facilities to the legal heirs. Seek guidance from local Law Officer to safeguard
bank s interest."
Reply as on : 06.07.2023
4. Is any documents available for UCC( un conditional Cancellable clause) incorporated in PNB
2.0"
In order to avoid capital charge on undrawn portion of fund based working capital limits under Basel III
regulation, a clause for unconditional cancellation of limits has been prescribed in various
standardized documents as mentioned below: “That the bank will always be at liberty to stop making
further advance or cancel the credit facility at any time without previous notice and without assigning
any reason even though the said limit/credit facility has not been fully availed of.”"
Reply as on : 22.06.2023
5. "Can we mortgage a property in the name of HUF?"
"it depends on to whom we are sanctioning the loan. HUF property can be mortgaged for loan to HUF.
For detailed guidelines regarding loan to HUF refer LA 43/20"
Reply as on : 17.06.2023
6. What is the procedure for devolving bank guarantee and remitting fund to beneficiary for Bank
Guaranttee issued by our branch for our customer, now beneficiary is demanding BG
amounting and stating in hil lettr that our customer has breach term of BG. Kin
BG shall be marked invoked in the CBS and amount of BG shall be paid to the beneficiary. The said
amount shall be debited to the borrower account and a letter shall be sent to controlling office
regarding invocation of BG. Further, please refer LA 73/21.
7. "Whether working capital term loan can be processed at branch level? is there any circular for
processing WCTL. kindly guide us"
"Loans upto Rs. 10 lakh can be processed at Branch level. Working capital TL is generally given for
accounts under stress through the process of restructuring wherein there working capital limits are
converted into TL. Kindly refer restructuring guidelines for such proposal."
Reply as on : 13.06.2023
8. "Can we do payment in cash credit account to the properitor in cash."
"There can be no uniform rule regarding this and the decision will depend upon case to case and the
nature of business the borrower is engaged in. For example, if a MSME unit hires daily wage
contractual labour on ongoing basis and the wages in cash have to paid daily, he needs cash for this.
Same if some inputs are available only on cash payment basis. So, proper justification should be there
before allowing cash payment."
Reply as on : 12.04.2023
Topic: Credit and Asset Quality - Credit(Retail)

Product: CAPITAL GAIN
1. "whether an NRI can open Capital Gains Account and whether such accounts can be operated
by a power attorney holder?"
"Refer RBD (R) Cir 16/2021"
Reply as on : 25.05.2023, Reference : "Refer RBD (R) Cir 16/2021"
Product: CAR LOAN
1. What is the maximum loan amount a customer can get for buying a car?
For Individuals and Proprietors, the maximum loan ceiling is Rs 100 Lakh and in case of others it is
need based.
Reply as on : 30.05.2023
2. What is the maximum tenure for repayment of car loan?
84 Months in case of new car and 60 months in case of old car.
Reply as on : 30.05.2023
3. What is the minimum margin a customer is supposed to pay?
For new vehicle: 15% of on-road price inclusive of one -time road tax & insurance. CHCAC & above at
their discretion may reduce margin to 10% in deserving cases. 4.2 Margin in case of tie up
arrangement with car manufacturer/ dealer: 10% of on-road price or NIL on ex-showroom price, i.e.,
(100% financing of ex-showroom price). 4.3 For old vehicles: 25% of the value of the vehicle. For
Reimbursement of cost of new cars: 25% on On-Road Price.
Reply as on : 30.05.2023
4. What is the rate of interest on Car Loan?
The rate of interest is linked with the CIC score and at present the lowest rate of interest is 8.80%.
Reply as on : 30.05.2023
5. Is the rate of interest fixed or floating?
We provide both fixed and floating rate of interest in case of Car Loan.
Reply as on : 30.05.2023
6. Can a customer prepay the Car loan?
Yes, a customer can prepay a car loan.
Reply as on : 30.05.2023
7. Is there any penalty on prepayment?
Prepayment charges @2% on the outstanding pre-paid are to be levied except in cases such as:
Where the loans are prepaid by the borrowers from their own sources. Where the borrower shift to
other bank within 30 days from the date of issuance of circular for upward revision in the rate of
interest to be charged in his account or change in other terms of sanction. If closure of loan is on the
instance of the Bank on account of size of irregularity, possibility of default in future or any other
technical or other specific reasons, pre-payment penalty would not be applicable in such accounts.
Branches while conveying the sanction to the borrower (s) in respect of term loan (s) sanctioned,
should incorporate about the levy of pre-payment charges in the sanction letter.
Reply as on : 30.05.2023
8. Is takeover of car loan possible?
No, car loan account cannot be taken over.
Reply as on : 30.05.2023
9. Can car loan be given for buying an OLD car?
Yes, it can be given for old cars as well however the car should not be more than three years old.
Reply as on : 30.05.2023
10. Can The customer get the reimbursement of car recently purchased by him/her?
Yes, it can be done for the Existing customer with satisfactory track record, all loan accounts running
regular with nil inspection irregularity and has Purchased the car out of own fund. Also Invoice date of
the vehicle not more than 3 months old.
Reply as on : 30.05.2023
11. Can an agriculturist get car loan?
In case of persons engaged in allied agricultural activities and agriculturists, net income can be
arrived at by sanctioning authority based on their land holding, cropping pattern, yield, etc.
Reply as on : 30.05.2023
12. If the customer who wishes to buy the car by availing loan does not file ITR, can such
customer get the loan?
For salaried class, Latest salary slip, Form16/ITR for the last 2 years be taken, perused and placed
on record.
Reply as on : 30.05.2023
13. Can loan be given for buying E-Vehicle?
Yes, it can be given for New Electrical Car (e-Vehicle) for personal use and Reimbursement of cost
of New Electrical Car (e-Vehicle) for personal use. (Not more than 3 months old).
Reply as on : 30.05.2023
14. Are there any benefits available to the customer for buying an E-Vehicle?
Yes, the rate of interest is lesser by .05% percent for E Vehicle.
Reply as on : 30.05.2023
15. What is the minimum and maximum age for availing car loan?
It is to be ensured that the repayment is to be done within 65 years of age, for salaried customer who
will get pension after retirement should complete it within 70 years of age.
Reply as on : 30.05.2023
16. How can we do a car loan to a person having age 82 years. The customer is HNI and does not
want to include any co borrower.
kindly refer to RAD CIRCULAR NO: 69/2021 point 4.(iii) which defines who can permit deviations
Reply as on : 30.05.2023, Reference : RAD 69/2021
17. please confirm whether car loan available for NRI as same is not mentioned in vehicle loan
circular.
Please refer LOANS & ADVANCES CIRCULAR NO.48/2004 dated 07.04.2004 You may proceed
accordingly.
18. can we finance car loan to partnership firm which is unregistered. kindly guide with circular if
any.
We loan to a registered Partnership Firm since an unregistered partnership firm can not sue and
cannot be sued as per Section 69 of Indian Partnership Act
Reply as on : 26.05.2023, Reference : LOANS & ADVANCES CIRCULAR NO.48/2004
Product: EDUCATION LOAN
1. What is the minimum and maximum age for availing Education Loan?
No guidelines are there for education loan, but the student must have completed HSC (10+2).
Reply as on : 30.05.2023
2. What is the repayment period for Education loan?
The repayment period in case of education loan is 15 Year excluding moratorium period.
Reply as on : 30.05.2023
3. What is the maximum loan amount that can be availed for education loan?
The education loan amount is need based as per the repaying capacity of the customer.
Reply as on : 30.05.2023
4. What is the moratorium period in Education loan?
Moratorium Period is the course period plus one year.
Reply as on : 30.05.2023
5. Can a customer get Education loan for studying abroad?
Yes, a customer can get loan for studying abroad under Udaan scheme.
Reply as on : 30.05.2023
6. What collateral security is required in EL?
Up to 7.5 lakh loan amount no collateral security is required. It will be covered under CGFSEL.
Reply as on : 30.05.2023
7. Is capability certificate issued by the bank?
Yes, the Incumbents may also issue the capability certificate for students going abroad for higher
studies.
Reply as on : 30.05.2023
8. Is there any percentage criteria for getting Education Loan?
Where the admission is purely based on marks scored in last qualifying examinations, cut off
percentage of marks of 50% for SC/ST and 60% for other categories be considered. However, AGM
RAM/iRAM & CHCAC and above may consider the cases on merit, where admission is purely based
on marks scored in last qualifying exam and the applicant student borrower has scored less than the
stipulated cut-off marks of 50% for SC/ST and 60% for other category.
Reply as on : 30.05.2023
9. Does the customer get any rebate in rate of interest if getting admission in a premiere
college/institute?
PNB has a specific scheme for students getting admission in premiere institutes, and under this
scheme the rate of interest is lesser than the other schemes. Also the criteria for co borrower, margin
requirement is also relaxed under this scheme.
Reply as on : 30.05.2023
10. Is there any rebate in RoI for girl child?
0.50 % interest concession is permitted to female students for all Education Loan on sanctioned
amount. However, no interest concession shall be available to female students for pursuing courses
under PNB Pratibha scheme
Reply as on : 30.05.2023
11. Is there any concession in RoI if the EMIs are paid timely?
Rebate of 1% in ROI shall be available for the interest charged during moratorium period/repayment
holiday i.e. full course period + 1 year only subject to interest being regularly serviced on monthly
basis as and when debited during the entire repayment holiday period/moratorium period and regular
repayment of EMI of loan is paid during the entire repayment period. The said 1% rebate in ROI be
allowed at the time of closure of education loan.
Reply as on : 30.05.2023
12. For further studies after completion of the course for which the loan was availed, can the
customer take loan again?
Top-up / Second Education Loan can be permitted for pursuing higher education in view of better
placement prospects. The same shall be permitted both during the moratorium period of first
education loan and even after the expiry of moratorium period for first loan and its repayment has
been started. Such loan may be determined on the basis of absolute threshold exposure made
available to the borrower.
Reply as on : 30.05.2023
13. Can the customer apply for EL through online mode?
Yes, the customers are required to apply for education loan through Vidya Laxmi Portal.
Reply as on : 30.05.2023
14. Who can be the co-borrower in Education loan?
Joint borrower should be parent(s)/guardian of the student borrower. In case of married person, joint
borrower can be spouse or the parent(s)/parent(s)-in-law. In case parent(s) are not alive,
grandparent(s) be taken as joint borrower(s).
Reply as on : 30.05.2023
15. Is coborrower mandatory in Education Loan?
In our education loan scheme, Pratibha, for premiere institutes, the guidelines for co borrower is
exempted in certain case of certain courses of certain institutes.
Reply as on : 30.05.2023
16. In case the parents do not file ITR, what is the way out in that case?
Even if the ITR is not filed the loan can still be sanctioned.
Reply as on : 30.05.2023
17. Is there any scheme for the students who lost their parents in COVID?
Yes, under PM Cares scheme education loan to students who lost both their parents in COVID, is
given
Reply as on : 30.05.2023
18. Whether admission under management quota is eligible for education loan under PNB
SARASAWATI or not? please clarify as we are unable to draw any conclusion from
corresponding circular.
Please refer page 6 of RAD 62/22- +For courses under Management quota seats considered under
the scheme, fees as approved by the State Government/Government approved regulatory body for
payment seats will be taken, subject to viability of repayment.
Reply as on : 30.05.2023
19. Sir, Can we lend Education Loan against existing HL even though there are Multiple defaults
in the CIBIL report of a parent.
kindly refer it your next higher authority and guided by IRMD LA 12/2023
Reply as on : 30.05.2023
Product: HOME LOAN

1. What is maximum time to avail housing loan (last disbursement) for construction purpose?
The maximum time to avail housing loan (last disbursement) for construction purpose is upto
moratorium period given.
Reply as on : 30.05.2023
2. In case of takeover of Housing Loan if guarantor was taken by previous bank then can we
exempt guarantor and sanction loan to borrowers only if we do not require guarantor as per
scheme?
Please refer RAD 69/2021 Page no 10 in such cases kindly seek guidance from GM (RAD, HO)/ ZM
3. In PNB Gen Next Housing Loan, in eligibility IT Professionals refers to which category.
Example if a person works in IT Company will it be count as IT Professional category.. even
though he/she is not from IT background
An IT professional will be a person working on IT profile in an IT company. (For Example: A person
working in HR of an IT company will not be considered IT professional.)
4. We have received Housing Loan Lead. The Proposed borrower is going to Purchase Flat from
her Father. Kindly guide us whether we finance such loan where borrower is going to purchase
flat from her / his close relative.
As per clarification sought from RAD HO, Guidance do not restrict the same, however please ensure
that the purchaser should be independent & having repayment capacity & regular source of income.
Please follow guidance as per circular RAD 61/2022 You may proceed accordingly.
5. Sir For housing loan of above RS 10,00,000/- Whether the Rate of interest applicable is based
on the CIC score of highest of one of the CIC score or both
For loan amount of Rs. 10.00 lacs and above, the higher CICs Score of the two CICs scores of the
borrower/s will be considered for getting the interest benefit. Page 13 of RAD 61/22
6. What is the maximum Housing loan amount a customer can get?
It is need based on the project cost and as per the repaying capacity of the customer. However, For
standalone purchase of Land/ Plot for construction of House Building: Maximum Rs.50 lac. Ø
However, AGM RAM/iRAM & CHCAC and above may consider loan. maximum of Rs.100 lac for
Metro/State Capitals. Ø Further, ZOCAC and above may sanction loan for purchase of land/ plot for
house building depending upon merits/ genuineness of each case / repaying capacity and after fully
satisfying themselves about the realistic valuation of land/plot as under: a) Maximum upto Rs.300 lac
at all centers; b) Maximum upto Rs.500 lac at state capitals and metro centers, only in cases where
land/ plots are allotted by State Development authorities/ State Housing Boards.
7. What is the maximum Housing loan amount a customer can get for repair and renovation?
For repairs / renovation / alterations: Maximum Rs.50 lac.
8. Can a customerget loan for furnishing home?
Cost of furnishing may be included in the project cost with maximum upto 15% of Home Loan or Rs.50
lakh whichever is lower, within the prescribed Loan to Value (LTV) ratio. Repayment period will be
maximum equal to period of Home Loan. (Limit to be assessed at the time of sanction of Home Loan).
9. What is the maximum tenure of Housing loan
Repayment of the loan along with interest should not extend beyond the age of 70 years of borrower.
In case loan is allowed to joint owners, it should be ensured that at least one of the joint owners should
be able to repay the loan along with interest maximum upto the age of 70 years. AGM RAM/iRAM/
CHCAC & above may relax repayment period upto the age of 75 years. Further, Incumbent/
sanctioning authority of the Branch/RAM/iRAM may consider Repayment Tenor according to the age
of co-borrower (who is not a co-owner) maximum upto his/her age of 70 years based on due diligence/
merits of each case. However, AGM- RAM/iRAM/CHCAC & above is empowered to consider
repayment tenor according to the age of co-borrower (who is not co-owner), maximum upto his/her
age of 75 years, based on due diligence/ merits of each case.
10. What is the minimum margin a customer is supposed to pay for house loan
Home loan Upto Rs.30 lac 20% (15%with rate higher than the card rate) Home Loan above Rs. 30
lac and Upto Rs.75 lac 20% Home Loan above Rs.75 lac 25%
11. What is the rate of interest on Housing Loan
Rate of Interest depends on the CIC score and is linked with the Repo Rate (therefore changes with
the change in Repo Rate). However, presently the minimum rate of interest is 8.60%
12. Can a customer take HL for the purpose of purchase of land
No loan can be given for the purpose of purchase of land only. However, loan for land/plot purchase
can be given for construction thereon
13. Can a customer prepay the Housing loan instalments
Yes, a customer can prepay the housing loan instalments
14. Is there any penalty on prepayment in a home loan
There is no penalty on prepayment of instalments.
15. Is the rate of interest fixed or flexible?
The rate of interest is flexible only, i.e. we have Repo linked rate of interest.
16. How do the bank takeover a HL from another bank?
Takeover can be done on the outstanding amount with same borrower and co borrower under same
scheme.
17. As per the CIR score, is there any concession on rate of interest in home loan?
Yes, the rate of interest is linked with the CIC score. Higher the CIC score, lesser the rate of interest
subject to the guideline of minimum rate of interest which changes from time to time.
18. Who can be the co borrowers in home loan?
The income of spouse /earning children (whether married or unmarried) and earning daughter in law
may be considered for determining the income for the purpose of borrowers’ repaying capacity. The
income of the joint owners (irrespective of relationship with first borrower) of the property may also be
added for determining the repaying capacity. In all such cases, they should be made co-borrower.
3.11.1 Parents can also be made as co-borrower in cases where the property is in the single name of
Son /Daughter or in the joint name of Son and Daughter and also clubbing of their income be
permitted for the purpose of eligibility/repayment of loan. 3.11.2 Parents (including Father-in-law and
Mother-in-law) can also be made as co-borrower in cases where property is in the joint name of Son
& Daughter-in-law or Daughter & Son in-law and clubbing of their income can also be permitted for
the purpose of eligibility/repayment of loan with the prior approval of the AGM RAM/iRAM, CHCAC
and above on merits on case to case basis.
19. Property to be purchased is in the name of the person not filing ITR, can the loan be done?
For salaried class, loan can be given by accepting Form 16 and Latest salary slips. (Latest 2 Year
salary slip is required)
20. Can further charge on property be extended for business loan?
Yes, it can be done. Extension of charge on property mortgaged in home loan for securing other
credit facility(ies) after maintaining 133% of LTV of outstanding Home Loan.
21. Can I give the property on Rent, after availing the HL?
The borrower/s agree/s that if the house/flat is rented out the entire rent amount even if it is more
than the prescribed installment shall be adjusted towards the repayment of the loan.
22. What are the bank charges to be borne by the customer while applying for HL?
Upfront fee of 0.35% of the loan amount Minimum- Rs. 2,500/- Maximum- Rs. 15,000/ And
Documentation Charges: Rs 1350
23. If a customer deposits over and above the EMI amount, can the same be withdrawn?
If housing loan in the shape of OD is given under Max Saver Housing Loan scheme then the same
can be recovered.
24. At what amount the rate of interest be applied on?
In case of term loan, the interest will be applied on the total loan availed. However, if the customer
has availed OD under max saver scheme then the interest will be levied on the amount utilized.
25. If a customer wishes to foreclose the account, can that be done?
Yes, it can be done, however foreclosure penalty of 2% is to be borne by the customer. This penalty
is waived off in certain cases which are: Where the loans are prepaid by the borrowers from their own
sources. Where the borrower shift to other bank within 30 days from the date of issuance of circular
for upward revision in the rate of interest to be charged in his account or change in other terms of
sanction. If closure of loan is on the instance of the Bank on account of size of irregularity, possibility
of default in future or any other technical or other specific reasons, pre-payment penalty would not be
applicable in such accounts.
26. Is there a scheme specifically designed for the salaried class, and what are the benefits under
that scheme?
To bring Gen-Next customers such as IT professionals, young executives, PSUs/ PSBs/ Govt.
Employees etc., into Bank’s fold, a variant of Home loan scheme in the name of “PNB GEN-NEXT
HOUSING FINANCE SCHEME FOR PUBLIC” exists in our bank. Under this scheme the borrower
will be offered 1.25 times of the loan amount calculated as per the regular home loan eligibility
method, subject to maintenance of prescribed LTV ratio. However, borrower may take lower amount.
Further, borrower will be offered paying lower EMIs during initial years and step up the same during
the subsequent years while recovery of entire loan amount will be ensured within the agreed
repayment period.
27. A borrower has multiple home loan accounts in different branches. in branch A has exposure
of Rs.45Lakhs(O/S-43.00Lakhs) and Branch B has exposure of Rs.15.00Lakhs(O/s-
12.00Lakhs). Are both accounts are eligible in PNB SMART HOME LOAN or only one
As per RAD 40/2023 circular which states as follows in eligiblity criteria All existing Home Loan
accounts sanctioned at least three months before the date of switchover are eligible to convert their
account.
28. Can we takeover Housing Loan which is opened under PMAY/NHB Urban Housing Fund
Scheme (Subsidy Linked) in other bank?
Sir/Madam, as clarification sought from RAD HO, it is to be advised that takeover of HL can be done
after the subsidy (Full & Final) got received at other bank loan account.
Reply as on : 24.05.2023
Topic: Credit and Asset Quality - MSME and Corporate Credit

Product: Credit and Asset Quality - Credit (MSME and Corporate Credit )
1. Kindly guide us regarding service area of branch for CC limit, and any circular regarding the
same.If loan proposal has came from around 60 km from branch office and in between that
distance there are many other branches of PNB, Can we consider such propo
"For Small Medium accounts upto Rs 5.00 cr. Loan proposal may be dealt by that branch office of the
bank, which is near to the factory commercial establishment (e.g. office shop in case of trading
accounts). The Controlling Authority may demarcate the command area depending upon the density of
the branches in the area, infrastructure skills available in the branch, location of the branch, etc. Refer
LA Cir 157 2020"
2. "Is there is any restriction granting CC loan under Mudra Scheme against sale purchase
(WholesaleRetail) of lottery business (physical form). Lottery business is allowed by
government of west bengal and necessary license already provided.Please guide with
"No guidelines have been observed for the above, however bank restricts granting of loans for
speculative purposes. Further, it is to be ensured that Credit facilities shall be allowed only for the legal
activities."
Reply as on : 06.01.2024
3. If a customer having cash credit under scheme e dealership .customer want to close e
dealership account and open a normal cash credit account . Can it can be done?
The same can be converted after compliance of general guidelines of the bank and further the proper
assessment shall be made with respect to the loan sanctioned to the borrower.
Reply as on : 04.01.2024
4. what should be the maximum repayment for Tl given for cane furniture under mudra?
Kindly refer MSME 34/ 2020, point 11 - Repayment period - the maximum repayment under the
scheme can be 7 years. However, the repayment period for each loan should be analysed based on
the financials information of the case.
Reply as on : 27.12.2023
5. Can we sanction TOD in GST express scheme Kindly guide?
Please refer to LA 44/2023, The Temporary Over drawings (TOD) may be allowed in fund based
secured advances for payment of statutory dues, salaries, wages or any other justifiable debits for
very short period say 2-3 days but not exceeding 7 days (including roll over, if any) to meet temporary
mismatch of funds in unforeseen circumstances.Further, no restriction in the specific scheme.
Reply as on : 18.12.2023
6. Do we have to charge commission on claim period also while renewing Bank Guarantee.
Please advise as customer is not willing to pay commission for claim period?
Please refer to LA 78/2023, point 8.2 at page 46 of 120, GUARANTEE COMMISSION
DISCRETIONARY POWERS TO PERMIT RELAXATION IN ILG COMMISSION wherein it is
mentioned as The ILG commission shall be charged up front for the validity period of BG including
claim period as per the contract between the applicant and the beneficiary i.e. the commission shall
not be charged beyond the claim period of the BG.
Reply as on : 18.12.2023
7. A partnership firm is availing CC limit at ours from past some years, now the firm is
reconstituted and a new partner is added and old partner exited. Kindly guide for renewal of CC
account.
If the constitution of the borrower has changed, then relevant documents have to be obtained for the
same. Also, if the customer has changed constitution of the firm without prior approval of the Bank,
then penalty needs to be charged as per TC of sanction. After taking all necessary documents for
change in constitution and as per activity of the borrower, renewal can be done with proper due
diligence.
Reply as on : 08.12.2023
8. Second legal opinion is required for credit limit above 5 crores or IP valuing above 5
crores.Please clarify.
As per extant banks guidelines, two NECs are mandatory to be obtained in case value IP is more than
Rs. 1.00 Crores. One before sanction and another after sanction but before disbursement.
Reply as on : 07.12.2023
9. One of customer has availed MSME Loan under Individual Name , whereas he has availed
GSTN Registration in the firms Name and he is standing Prop in the firm . Now he is not
interested for getting GSTN registration in the personal name and instating us for
"Kindly note that the GST registration has to be in the name of the borrowing entity who has taken
loan. In case the borrower has taken GST registration in some other name, then the same has to be
rectified."
Reply as on : 06.12.2023
10. If a customer requested for transfer of his/her loan account to the another branch of the same
circle.Can a loan account be transferred from one branch to the other branch? Please guide
by circular No.
Please refer LA 44/2023, PAGE 64 of 160, point 5.20 TRANSFER OF CREDIT FACILITIES
11. If the proprietor dies who has cc limit, can CC limit may be continued in the name of legal
heirs ( assuming all the necessary documents are in order and permission granted) . Or
mandatorily the account to be closed.
If the liability has been assumed by the legal heirs and the business operations are being continued,
there is no need to close the existing cash credit account and the legal heirs (who have assumed the
liability) can operate the same account.
Reply as on : 04.12.2023
12. "sir we have sanctioned a mudra loan of 10 lakh and retail loan of 10 lakh to a borrower. can
we sanction agriculture kcc loan of 10 lakh to same borrower under GBB power of manager
scale 2."
"NO, the same shall be processed through PLP"
Reply as on : 17.10.2023
Product: Credit and Asset Quality - Credit (MSME and Corporate Credit )
1. A proposal for TL-PMEGP for Tailoring shop is received. Whether ITR required and Kindly
provide Master Circular for referance
For PMEGP kindly refer MSME 4022
Reply as on : 25.06.2024, Reference : MSME 40 /2022
2. Can we provide capitalized interest and principal moratorium to term loan borrower. If so who
will sanctioning authority for the same.
Same sanctioning authority under whose power accounts falls may allow capitalization of interest
during construction period.
Reply as on : 25.06.2024
3. If a customer is having ra 5 lakhs cc limit and the credit summation during the last financial
year is 3,50,000 roughly. Can we renew this cc limit Please guide with circular.
While renewal of CC account MPBF is to be arrived based on the limit assessment of the customer.
Kindly refer LA 227/2020, LA64/2022 LA 72/2023 for the same. Also note that the credit summations
in the CC account should be in tandem with the sales of the borrower.
Reply as on : 06.06.2024
4. In terms of LA Cir No 151/ 23, where the value of immovable property to be mortgaged charged
is Rs. 1 crore above, branches shall take NEC from 2 different advocates on panel, one before
sanction and the 2nd after sanction, but before disbursement to safe
Yes, it has to be obtained in case of enhancement.
Reply as on : 03.05.2024
5. A cc account of Rs. 2.5 Crore usually remains in SMA 1, SMA 2, SMA 0 during last 1 year. The
borrower has applied for Enhancement under MSME Prime Plus Scheme. Customer is being
eligible for enhancement. Looking at past SMA Status, Does MSME Prime Plus Sc
As per MSME 55 2023, one of the conditions for eligibility as per the scheme are Existing customers
banking with us for minimum of 2 years enjoying fund based credit facility and the account has not
slipped to category SMA-2 and below in previous 12 months.So, the same shall be considering at the
time of enhancement also along with banks extant guidelines.
Reply as on : 01.05.2024, Reference : MSME 55 20223
6. One of our customer is doing business of pineapple trading and his stock of pine apple is
import from south India every week . I want to know that is it required the stock insurance of
pineapple as this is perishable item.
There is no restriction but ensure to cover this exposure adequately with collateral security.
Reply as on : 29.04.2024
7. If market value of an IP is 10 times higher than circle rate or guideline rate and valuer provides
online properties site priceing to support it. Can we accept this higher valuation or is there any
guideline of no. of times market value can be higher than
Please refer LA 24 2024, That the valuer shall indicate how the value has been arrived at
dulysupported by necessary calculations and furnish market value as wellas realizable value. In case
of difference in the market value and circlerate as applicable in that area, the same shall be supported
by cogent reasons.
Reply as on : 09.04.2024
8. Counter Guarantee or Counter Indemnity are same or there is any difference.
Both counter guarantee and counter indemnity provide additional assurance or security in financial
transactions, they differ in their mechanisms and the specific types of risks they address. A counter
guarantee acts as a backup guarantee supporting another guarantee, while a counter indemnity
involves one party promising to compensate another for potential losses.
Reply as on : 04.04.2024
9. A CC limit is expiring today after first review. Can we renew cum enhance the account after
expiry. or we have to renew the limit first and then enhance?
The enhancement proposal can be considered along with renewal proposal. However, limit should be
active in the account.
Reply as on : 29.02.2024
10. What is the duty of MCC, if any account above 1 crore is given to him, issuance of bank
guarantee is duty of GBB or MCC , if party is above 1crore?
Please refer MPD cir 09 2020 on Credit delivery structure of Bank MID Corporate Centre (MCC), 27
2021 on Mid Corporate Centre (MCC) Roles Responsibilities for duties at MCC. For issuance of ILG
Branches should be allowed for issuance of ILG up to Rs 25 lacs for MCC linked accounts subject to
compliance of terms and conditions of sanction. Issuance of ILG above Rs 25 lacs and issuance of
all ILC shall be done by MCC for MCC linked accounts refer MPD cir 152 022 on
DECENTRALIZATION OF INLAND TRADE FINANCE TRANSACTIONS.
Reply as on : 27.02.2024, Reference : MPD 09 /2020
11. One customer approached branch for PMEGP loan for financing for vehicle for employment
but he his having existing loan in branch under NRLM swarojgar scheme so question is
whether he is eligible for PMEGP loan as per guidelines as his existing loan also
As per the case described the borrower is already employed and also not generating employment
further. If he has already availed subsidy under Govt. scheme for employment then he should not be
eligible for another subsidy under Govt. scheme for employment if already employed.
Reply as on : 17.02.2024
12. As per MSME 57 2021 financing under PNB Transport Scheme, the requirement of collateral
security is either 50 in the shape of immovable property eligible liquid security from the
borrower or Credit Guarantee Coverage under CGTMSE/ CGSSI for the entire exp
No. As per the said scheme guidelines, Credit Guarantee Coverage under CGTMSE/ CGSSI for the
entire exposure to be obtained.
13. CGPAN customer list was previously available in Knowledge Repository but couldnt be found
there. Please provide the navigation for the same in Knowledge Center.
E-Circulars-- Divisionwise circular-- MSME Mid Corporate Division-- Special links.
Reply as on : 03.02.2024
14. An account was collaterally secured by IP FD as per last sanction. Now the same account has
to be renewed but We have observed as per title deed, IP is land lock but valuer and advocate
has given wrong report. Please clarify following: - 1. Can we renew
1. In case of substitution or release of collateral security, please refer point 5.18 of LA 44 2023 for
detailed guidelines and competent authority. 2. If difference exists in valuation report and search
report with that of title deed, please raise the concern to the controlling office with respect to the
valuer and advocate who had submitted the said report and if the valuer or advocate found guilty,
then their depanellment shall be recommended to the competent authority."
Reply as on : 02.02.2024
15. Is another documentation is required if amendment in terms and conditions for extension of
door to door tenor for 03 months. Pl. guide.
"If there are material changes in terms conditions or type of facility then fresh documents shall be got
executed."
Reply as on : 29.01.2024
16. Is the CHCAC had the power for issuance of BG against JVSPVPrincipal Contractor where the
borrower applying for BG should have meaningful participation in JV SPV i.e. at least 51 share
in JV SPV as per LA Cir 78/2023
"As per compliance of LA 78 2023 regarding issuance of BG for JV, the sanctioning authority
empowered for the same."
Reply as on : 24.01.2024
17. "As per LA 44'2023 loaning power, in the page no. 63 of 160 regarding substitutionrelease of
IP it is mentioned thata) The realizable value of proposed IP (Land Building) as per latest
valuation report shall be reckoned for computing security coverage. H
"In our view, both the IPs whether the IP which is proposed to be substituted and the proposed IP
which is to be taken, valuation of the both the IPs shall be obtained afresh and based on the same,
the authority shall take the view on merit."
Reply as on : 24.01.2024
18. can we consider gst express for exmpted gst category goods
"All types of sales as reported in the GST return of the borrower shall be taken into consideration for
the same."
Reply as on : 20.01.2024
19. "Can we obtain balance in PPF account as collateral security in CC account "
"No. You may refer GBD872019, page 9 - point 12 - PROTECTION OF CREDIT BALANCE FROM
ATTACHMENT."
Reply as on : 16.01.2024
20. "One fund based limit was sanctioned to the proprietorship firm in the month of dec 2023
under Sampatti scheme.The same borrower has approached us for non fund based limit in the
form of Bank Guarantee now in the month of Jan 2024Shall it be treated as fr
"If the assessment of limit done earlier is for fund based limit and now the borrower is applying for
non fund based limit which is seperate limit, hence it shall be termed as fresh non fund based limit,
however, assessment of limit shall also be seen as per banks extant guidelines."
Reply as on : 16.01.2024
Product: Credit and Asset Quality - Credit MSME and Corporate Credit
1. Kindly apprise us the circular regarding the sanction authority of moratorium period in term
loan beyond 12 months?
Kindly refer Credit Policy LA 53/23, Page No 127.The period of the loan should be fixed keeping in
view the cash generation capacity of the borrower. Moratorium may be allowed during the
implementation period and or for the period where cash inflows from project has not started. Normally
the moratorium is allowed upto 2 years. However, in long duration projects such as core industry,
infrastructure, power projects, real estate projects and for NBFCs, moratorium may be allowed for
longer period upto 5 years, depending upon the cash flows of projects company. However, HOCAC-III
and above may permit moratorium beyond the above prescribed period on merits of the case.
2. Please clarify In fresh cases, sanctioned under MSME Prime Plus scheme, if the minimum
collateral security is not taken, whether the disbursement should be made without obtaining
the minimum stipulated collateral security in the scheme or without obtainin
Since it is reference to change in policy guidelines, the same shall be placed to HOCAC-II for
approval.
Reply as on : 24.11.2023
3. what is the circular for charging of the processing fee at time of acceptance of sanction?
Please refer to LA 207/21 for credit related service charges guidelines.
4. If an immovable property is in joint names of three persons and one of them is minor then can
the property be mortgaged If mortgage is possible then can we take guarantee of the minor?
In cases where a minor has share in the propertyies proposed to be mortgaged to the bank, then such
propertyies should not be taken as Mortgage, unless consentedpermission of Court obtained and
produced. Minors share, even though excluded, will pose legal hurdles in the event of necessity for
sale of such property at a later date. In such cases only properties, which do not involve minors
interests, shall be taken as Equitable Mortgage. (LA 90/2021, point 10.13)
5. Can we consider CC facility under MSME Prime Plus scheme with CGTMSE coverage alone ?
Yes, the same may be considered as per policy. Kindly refer MSME 55/2023, page 14, point e. for
CGTMSE coverage.
6. Can we finance Mudra Loan to a Society.
As per scheme guidelines, any legal entity with MSE registration can be financed under MUDRA for
business purpose.
Reply as on : 28.10.2023
7. "Wether processing charges is applicable for advance against lic policy"
"As per LA 207/2021, No processing charges are to be levied in following cases No processing fee
shall be levied for borrowers who have been issued Kisan Credit Card against the securityof FDR,
NSCs, KVPs or other such liquid securities."
8. "As per LA 282022 in which the MCC-CAC consist of Members as CPC head, CMC head and
Relationship manager. However in case of Fresh sanction relationship manager is decided
after the sanction of loan. Kindly guide."
"Please refer LA cir 44/ 2023, page 132/160. However, MCC head can through office order decides
RM in fresh cases also."
9. "Sir, This is to required clarification about that one firm is enjoying credit facility in shape of
CC limit of Rs. 15.00 lakh and his financials is not appropriate for renew this limit, now
borrower required that some amount of CC limit is to be converte
"FRR committee need to be formed and after getting Resolution plan approved by the committee,
sanctioning authority may reschedulerestructure the account. Refer LA 175/22."
10. "TL sanctioned by PLP against security of Machinery purchased out of TL. The loan also
collaterally secured by pledge of NSC. As per Post Disbursement condition on maturity of
NSC pledged maturity proceeds to be adjusted against outstanding term loan as
"Since the nature and quantum of security is not being diluted, the respective sanctioning authority
can take a call on this."
Reply as on : 20.10.2023
11. "what is the roles and responsibility of Recommending and sanctioning authority"
"Please go through staff accountability policy in which it is clearly mentioned what aspects have to be
looked into by recommending authority and what by sanctioning authority. We can not reply in detail
here as this utility is for specific queries."
Reply as on : 18.10.2023
12. "Please tell me documents required for renewal of mudra CC GCC accounts and erenewal
process in Lens."
"Documents to be taken for renewal of limit are income proofs like ITR, BS PL etc. as per applicability
and other relevant documents required for verifying the current activity of the borrower and also for
repaying capacity of the loan. For erenewal in LENS kindly refer DBTD 48/2023 other related
circulars issued from time to time."
13. "Do we have to charge mortgage creation charge each time at the time of enhancement of
limit, if property already mortgaged with our bank"
"Yes, the same has to be charged each time."
Reply as on : 12.10.2023
14. "IN PM SVANIDHI ACCOUNT DOCUMENTATION IS PNB 2057 IS NOT NECESSARY TO BE
OBTAINED OR WE HAVE TO OBTAIN ALONG WITH STAMP PAPER AS PER MASTER
AGREEMENT CIRCULAR ITS ESSENTIAL TO BE OBTAINEDED IN ALL ADAVNCES EXCEPT
ADVANCE AGAINST DEPOSITS."
"Yes, it is to be obtained as no such exemption is observed in any bank guidelines."
Reply as on : 14.09.2023
15. To finance the Cash credit scheme to rented shopbusiness premises is it mandatory to obtain
registered lease deed. Or can we consider the unregistered executed for 11 months. Please
guide and provide the reference.
While financing a business unit, the bank has to ensure that the borrower is in a position to run his
unit without any interruptions from the location it proposes to run his unit. You have to satisfy yourself
that the rental leased arrangement between landlord and the prospective borrower is such that there
is no uncertainty about his continuation of business there. Thats why banks insist on registered rental
lease agreement.
Reply as on : 04.09.2023
16. "Can borrower change his quotation of machinery purchase after sanction of loan and before
disbursment with completely different amount ?
"It is for the sanctioning authority to assess whether the change in machinery supplier cost is justified
or not. If the sanctioning authority is satisfied, it can amend the sanction accordingly."
Reply as on : 04.09.2023
17. Can we consider the unsecured loan received by a Pvt. Ltd. company from grouprelated
companies and firms as quasi equity maximum upto the Paid up capitalNetworth of the
company or only unsecured loan received from friend, relatives, directors to be consid
These loans may also be treated as quasi equity if remained in business on continuous basis. subject
to the condition that these loans shall not be withdrawn during the currency of the loan and shall be
subordinate to bank borrowings. An undertaking to the effect that these loans and advances shall not
be withdrawn during the subsistence of credit facilities shall be obtained
18. Who is the competent authority to clear PDC of Adhoc facility of Rs.10.00 Lacs sanctioned by
PLP. The existing CC limit is Rs.80.00 Lacs. With Adhoc the proposed facility shall be
Rs.90.00 Lacs.
Please refer LA 682023, PDC shall be cleared by any officer in scale-III and above at PLP not
involved in the credit appraisal and sanction of respective proposal.
19. Can we take mortgage of Special Economic Zone(SEZ) IN PNB OD SAMPATTI SCHEME OF
MSME DIVISION.
If the lease deed permits mortgaging land same may be considered. All other guidelines related to
scheme shall be adhered to. Legal report regarding this shall be obatained from banks approved
advocate and accordingly decision may be taken.
Reply as on : 07.08.2023
20. Whether a company can be proprietary owner in another firm
No, a company cannot be a proprietor of any firm. A company, by definition, is a legal entity that is
separate from its owners. It is owned by shareholders and managed by directors or officers. A
proprietor, on the other hand, refers to an individual who owns and manages a business on their
own. Proprietorships are not separate legal entities.
Reply as on : 06.08.2023
21. Whether the guidelines contained in LA circular regarding obtaining two legal search reports
in case of IPs having RV of more than 1 crore are applicable in case of fresh properties to be
mortgaged or applicable in case of enhancement extension of charge
It is applicable in all the cases whether fresh IP is mortgaged in fresh loan account or in case of
existing IP in case of enhancement.
Reply as on : 05.08.2023
22. A borrower requested for CC limit under Mudra scheme. Borrower is govt contractor having
government work order copies. Kindly guide us whether the proposal can be done under
branch power and there is no stock available.
If the CC limit is proposed against hypothecation of Bookdebts only, then the proposal falls under the
powers of PLP-CAC.
Reply as on : 05.08.2023
23. While financing term loan for purchase of machineries, do we consider GST amount also
Please site circular
In this case, if the borrower is clamming GST as input tax credit then COP shall be value of
machinery excluding GST component and margin shall be calculated accordingly. Further, if the
borrower is not claiming GST then it shall be capitalised and then margin be calculated accordingly.
Reply as on : 05.08.2023
24. In PNB Satkaar Scheme if loan is being granted for construction of Banquet, Is additional
collateral security required when value of Primary Security (Land and Estimated cost of
proposed building) is more than 135 of proposed Term Loan which will fulfill
Estimated cost of construction is not taken while determining collateral security. as per IRMD LA
circular No 2302020 dated 24.12.2020, the surplus value of land Building which are kept as primary
security can be considered as collateral security after securing our exposure to the borrower provided
the process of asset creation is complete i.e. the loan is fully disbursed and asset is created
25. On borrower is sanctioned Housing Loan for construction of House on his own land and the
house is under construction. Now the same borrower approached for one MSME loan against
the value of the above Land (Value of Land is Rs.69.00 Lakh,. HL is Rs.45.00 L
As per IRMD LA circular No 230/2020 dated 24.12.2020, the surplus value of land Building which are
kept as primary security can be considered as collateral security after securing our exposure to the
borrower provided the process of asset creation is complete i.e. the loan is fully disbursed and asset
is created.
26. As per MSME DIVISION CIRCULAR NO. 582021 Eligibility for contractor schemeAll Registered
Contractors undertaking works on behalf of Central State Government DepartmentPWD Public
Sector Undertakings and Reputed Corporate etc.we have a proposal in the name
The four MSME schemes have been consolidated with the necessary updation to make our MSME
scheme more competitive and acceptable in the market andthe same has been approved from the
competent authority with the name MSMEPRIME PLUS. It includes PNB Contractor Scheme (MSME
Div. Cir. No. 582021 dated 16.08.2021).Hence, please refer MSME 27 2022 in this regard.
Reply as on : 01.08.2023
27. Whether loan documents can be executed with left hand in case right hand is injured
Yes, Generally, the borrowersother executants put their signatures using the right hand. If, however,
a borrowerother executants signs in left hand, a note should be annexed toa narration to the effect
may be given on the documents recording that borrowerother executants has signed in left
hand.Refer Book of instructions on Loans, Chapter 10- Documentation. Page No 10.12, point No 6.9
Reply as on : 01.08.2023
28. Who will be the PDCO at PLP for credit facilities sanctioned by PLPCAC... Please mention
circular no..
PDC shall be cleared by any officer in scale-III and above at PLP not involved in the credit appraisal
and sanction of respective proposal.” Refer LA 68/23
29. As per NPLL guidelines of RBI, for calculation of incremental funds the ASCL as on reference
date is considered as the base value. If ASCL as on reference date for a company is more
than the ASCL as on date and company has raised incremental funds from ba
Please refer LA cir 03/2023 FRAMEWORK ON ENHANCING CREDIT SUPPLY FOR LARGE
BORROWERS THROUGH MARKET MECHANISM for detailed guidelines on NPLL
30. Sir, As per Cir. LA 63/2022 Dt.04.05.2022, For working capital loan Above Rs. 5.00 Lakh to Rs.
10.00 Lakh- Unified processing fee @0.50% should be charge and there is a remark that
"Expenses other than upfront fee (i.e CIC/CERSAI/Insurance etc.) shall
Please refer LA 207/2021, Unified Processing Fee includes all type of charges (i.e.
CIC/CERSAI/Inspection/ Documentation/ NEC/ Valuation etc.). However Insurance/ State specific
Stamp Duty charges on actual basis shall be borne by the borrower.
31. Can we enhance any loan within 6 months of renewal of the limit?
Yes, the same can be enhanced based on merit. However, the LA 44/2023 prescribes the power for
enhancement within 6 months of fresh sanction/enhancement under genuine cases after obtainment
of proper justification.
32. Please give reference of circulars regarding channel financing in case of MSME loans.
"Channel financing is a mechanism through which credit requirements specially WC requirements of
dealers/vendors of large anchor entities are met. our bank have various schemes under channel
financing like e-dealer scheme for IOCL dealers, PNB Business Express scheme for Patanjali etc.
You may also refer MSME 31/21."
33. Earlier some accounts were covered under MUDRA guarantee and subsequently these
accounts were to be covered under CGTMSE. However, some of the mudra accounts were in
SMA-2 or were restructured due to COVID19 pandemic. Please guide will these accounts be
If remained under SMA2 during last 1 year, then the same can not be covered under CGTMSE.
Kindly refer MSME04/2022, page 12.
34. Sir, We have sanctioned 5.00 lakh PMEGP loan and received subsidy 1.50 lakh. So CGTMSE
coverage will take for 5.00 lakh or 3.50 lakh. Pls guide us.
CGTMSE coverage is taken on full loan amount.
Reply as on : 18.07.2023
35. if the proprietor has expired, whether new account has to be opened with new proprietor or
eralier ones can be carried forward. and what documentation has to be obtained. which cir
guides about the same.
If the proprietor dies then the firm needs to be reformed. Immediately transactions in the account
shall be stopped to avoid clayton's rule. A fresh loan shall be sanctioned with fresh loan
documentation.
Reply as on : 18.07.2023
36. CC facility of Rs. 80.00 Lac is to be taken over with enhancement of Rs. 20.00 Lac. Party is
also requested for LC facility of Rs. 50.00 Lac. Can we sanction fresh LC limit of Rs. 50.00 Lac
with enhancement of Rs. 20.00 Lac in CC. Kindly guide.
Yes, however norms (loaning powers) of more than 25% enhancement in WC limit shall apply as per
la 185/22
37. For credit appraisal, we have obtained Provisional balance sheet dated 31.03.2023 and
30.06.2023. Do we need to obtain provisional balance sheet duly CA certified with UDIN
number or only borrower's sign are enough without any CA certification.
Provisional balance sheet need to be self certified only. Kindly refer LA 172/22, Obtention of
Financials.
38. As per L & A Circular Number 44/23, ZOCAC can provide concession in BG commission @
50% of applicable charges up to the sanction of CHCAC, However as per MSME L & A Circular
Number 44/23(Prime plus) maximum concession in BG commission is 25%, Kindly guide
As per MSME prime plus scheme, the concession prescribed therein is as per the scheme, and if the
borrower requests to further concession in the account, the same shall be considered on merit as per
extant guidelines of the bank.
Reply as on : 14.07.2023
39. if a person is availing mudra facility of Rs. 10.00 Lakhs in other bank and now wants to close
the facility from own funds and requested for sanction of OD- Sampatti facility of Rs. 50.00
Lakhs then who will be sanctioning authority??
Takeover guidelines shall be followed till 3 months as it will be treated as Deemed takeover. LA
185/22.
40. As per LA 227/2020 unsecured loans from directors/relatives to the extent of 100% of TNW
can be considered as quasi equity for private limited companies for assessment. Whereas as
per IRMD 32/2021 (Faq) unsecured loans from directors/relatives to the exte
LA 227/20 is related to MPBF and IRMD 32/21 is related to risk rating. Accordingly, circulars may be
referred. The treatment of USL for the purpose of credit appraisal/MPBF shall be as per LA 227/20
41. CAN WE TAKE GUARANTOR WHOSE NET WORTH IS BELOW THE LOAN AMT AND
WHETHER ASSET PROOF IS REQUIRED
Refer LA 24/22, also refer la 46/22 Branches shall take steps to obtain personal guarantee with
maximum cap of 2-3 times of net worth and the same shall be declared at the time of
executing/obtaining the guarantee
42. Under PNB Sampatti Scheme, We can consider immovable property having Vacant Plot with
boundary wall only. Please clarify.
No, the same is not eligible. Only contructed IPs are eligible. Refer LA 132/2020.
43. At the time of renewal of CC limit sanctioned under e-dealership of IOCL, cooperate opinion
letter is required? or it should be taken at fresh sanction only.
No, it is required at the time of fresh sanction only.
Reply as on : 27.06.2023
Topic: Credit and Asset Quality - SASTRA and Law

Product: Advocate Fees
1. Whether fee to advocate in criminal matter such as criminal complaints including complaint
under 138 of NI Act is paid in single shot or in stages
In suits/OA, fees be paid to the advocate in stages. For details refer law division circular no 04/2022,
SCHEDULE OF FEES OF ADVOCATES & OTHER GUIDELINES
Reply as on : 05.07.2024, Reference : Law division circular no 04/2022
Product: ASSET CLASS
1. What is the menu option for knowing present asset classification , Reason of NPA, Date of
NPA, Date of DB1, II & III/loss RI, DI, Subsidy postion, provision
Use menu option NPACBAL
Reply as on : 05.07.2024, Reference : Sastra Division cir no 43/2022
Product: Auction
1. What is procedure for gold auction and delegated Power?

Guidelines for sale of pledged gold is available at para 20. SALE OF SECURITY: of RBD(A) Circular
No. 50 dated 16.05.2020
Reply as on : 05.07.2024, Reference : RBD(A) 50/2020
Product: BC AGENT RECOVERY COMMISSION
1. What is the Commission for recovery by BC Agents ?

Please refer PT 2.5 Commission Payable to CBCs for onward Payment to BC Agents
Reply as on : 05.07.2024, Reference : SASTRA DIVISION CIRCULAR NO. 18/2023
Product: CGTMSE
1. Kindly guide about the second installment of CGTMSE to be received in NPA accounts. What
procedure to be followed to get this second installment in NPA accounts."
The settlement of second final instalment will be considered on conclusion of recovery,irrespective of
the sanction date of the credit facility. With regards to conclusion of recovery proceedings, following
four scenarios as applicable and certified by the concerned authority of the MLI is considered as
conclusion of recovery proceedings provided minimum period of 3 years from the date of settlement of
first claim has been lapsed. Please refer para Settlement of second final instalment at page no 30 of
MSME DIVISION CIRCULAR NO 042022."
Reply as on : 05.07.2024, Reference : MSME DIVISION CIRCULAR NO 042022
Product: CHARGES
1. Which expenditure head to be debited for Publication expenses for SARFAESI, DRT.
The expenses incurred for publication under SARFAESI Act should be debited to the the head “Law
charges” and should be recorded in memoranda dues for record .
2. Which command is used to add charges in NPA accounts for recovery of charges from
borrower in future?
NPACHRG. This menu option is used for recording, waivement, recovery of charges incurred on
maintenance of NPA Accounts e.g: legal expenses , conveyance, stamp duty etc: for details please
refer Circular : ITD/CBS/32/2013 dated May 20, 2013
Reply as on : 05.07.2024, Reference : ITD/CBS/32/2013
Product: CLAIM
1. What is procedure of Lodgement of Claim in Mudra NPA Account

Claims for Mudra NPA accounts will be lodged by bank as a whole
Reply as on : 05.07.2024, Reference : MSME Div 46 /2017
Product: CRMD
1. What is the roles and works of CRMD at circle office.Below 10 lakh recovery done by CRMD or
sastraRevenue lossRecovery commission bil
Refer Roles and Responsibilities at Credit Review and Monitoring Division available in knowledge
repository(chapter 7)
Reply as on : 05.07.2024, Reference : CRMD
Product: FIN X
1. Procedural guidelines regarding Finacle 10 in CBS for NPA accounts

Visit knowledge centreKnowledge Repository FINX video tutorials NPA. Also you can refer knowledge
repository ManualsCBSFinacle 10 User Manuals NPA Management
Reply as on : 05.07.2024, Reference : PNB Knowledge repository
Product: FIR
1. Who will file FIR for loan amount above 1 lakh"

"FIR is to be lodged in case of Fraud declared account only. It is to be lodged by the officer designated
by CO/ZO. Please refer para 4.1 of FRMD division circular no 2/2021."
Reply as on : 05.07.2024, Reference : FRMD 02/2021
Product: Forfeited Account
1. Which account head to credit the forfieted amount in case of failure of auction ?
“Income Auction-EMD-Forfeited Account” Account Number Sol Id2062504
Product: Format
1. Where can I found format for status note for NPA ACCOUNT
Format for status note can be found at SASTRA DIVISION CIRCULAR 09/2024
Product: FORMAT
1. Where can I find "letter of forbearance

Knowledge centre-forms-form format-all- LETTER OF FORBEARANCE
Reply as on : 05.07.2024, Reference : PNB Knowledge repository
2. Which documents to be obtained after death of the borrower from legal heirs?
Kindly obtain letter of forbearance and BC letter from the legal heirs.
Reply as on : 05.07.2024
3. What is the menu to generate notice to borrower
Use menu option HLAODR to generate irregular notices in term loan accounts.
Reply as on : 05.07.2024, Reference : CBS
4. Where are the format for Possession cum sale notice
Please refer Annexure - 52 SASTRA DIVISION CIRCULAR NO. 09/2024 for Format of POSSESSION
CUM SALE NOTICE
Product: FRW
1. What are roles and responsibilities of FRW?

For roles and responsibilities of FRW refer MPD Cir. No. 042022 pt B
Reply as on : 05.07.2024, Reference : MPD Cir. No. 04/ 2022
Product: HFRR menu
1. Guidelines relating to HFRR menu

MSME & MID CORPORATE CREDIT DIVISION CIRCULAR NO. - 31 /2023
Reply as on : 05.07.2024, Reference : MSME & MID CORPORATE CREDIT DIVISION CIRCULAR
NO. - 31 /2023
Product: Insurance
1. Can we give tod in NPA accounts for insurance debit?

No, There is no need for TOD. Insurance premium should be debited from Recovery related expenses
account, 1142607 and keep the proper record of charge in loan file as well in CBS by menu option
NPACHRG
Reply as on : 05.07.2024, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023
Product: IRAC norms
1. Kindly guide within how many days of account became NPA, what is the process to mark NPA
in branch
An asset becomes non-performing when it ceases to generate income for the bank. System marks the
account NPA during dayend process. For detailed guidelines on IRAC norms refer Sastra Division
32/2023
Product: Legal Action
1. As a legal action, can Suit file be initiated in Mudra NPA account

There is no bar to file suit in the account. Further, initiation of legal action is mandatory for CGTMSE
claim
Reply as on : 05.07.2024, Reference : Mudra
Product: Legal Report
1. In case mismatch sites as per title deed, can we finance the borrower by mortgaging the
property.
Refer GUIDELINES ON INVESTIGATION OF TITLE AND SEARCH REPORT OF IMMOVABLE
PROPERTY (IP) of l&a 151/2023. It is advisable to refer the matter to law manager posted at COZO or
legal counsel for guidance to receive accurate and tailored legal advice for your specific situation in
order to protect bank interest.
Reply as on : 05.07.2024, Reference : LOANS & ADVANCES CIRCULAR NO. 151 /2023
Product: LIMITATION
1. What is the procedure to send documents to DRT.

Refer law division circular no 03/2023 regarding GUIDELINES ON MANAGEMENT OF BANK’S
LITIGATION
Reply as on : 05.07.2024, Reference : Law division circular no 03/2023
2. How to take balance confirmation for NPA account.
Use form PNB 225.You can download the same in the knowledge centre Knowledge repository Forms.
3. Circular regarding waivement of limitation under permission of circle head and respective
circular to quote for seeking waivement of limitation
Format and process for WLA is same as for OTS.
Product: MENU
1. What is menu for Restoration to NPA in CBS

Use menu option ‘NPARST
2. How can we know exactly how much due amount to be paid by the borrower to upgrade the
NPA account?
HNPACR (Ledger balance, RI/DI, recorded charges, NPA balance, recoverable dues). Also you may
use menu option ‘NPACBAL more information is available on single screen
Reply as on : 05.07.2024, Reference : CBS MENU
Product: MOC
1. What is MOC? How MOC is passed for fresh loss accounts?

MOC is memoranda of changes in the balance sheet after the close of quarter/Financial year. Kindly
update the security position in HCLM and necessary updation of provision will be made by system it
self
Product: NEC
1. Guidelines relating to NEC at the time of renewal of CC Limit?

In the case of renewal of existing limits, Non Encumbrances Certificate/ Search Report need not to be
obtained/ updated if time period of 3 years has not lapsed since the last search report/NEC
Reply as on : 05.07.2024, Reference : Law Division circular no 06/2022 and law 03/2023
Product: Nomination
1. What can be done in settlement of death claim case without nomination for saving account if
some of legal heirs are in abroad.
If all the legal heirs are not able to join for receiving the payment of the deposit /delivery of articles,
such of them who cannot join, may execute Power of Attorney (PoA) in favour of one of the legal heirs
/ claimants. The PoA executed abroad, should be attested by the official authorized at the Indian
Consulate or High Commission, as the case may be, of that country.
Reply as on : 05.07.2024, Reference : Law Division circular 03/2023
2. IN CASE OF DEATH CLAIM CASE WHERE NOMINATION IS NOT AVAILABLE ,WHILE MAKIG
PAYAMNETS WHAT MEASURES TO BE TAKEN
Refer pt 2.2 pg 76 (GUIDELINES ON SETTLEMENT OF CLAIMS PERTAINING TO DECEASED /
MISSING CUSTOMERS OF THE BANK IN RESPECT OF THEIR DEPOSITS, LOCKERS AND
ARTICLES IN SAFE CUSTODY) of LAW DIVISION CIRCULAR NO 03/LAW/2023
3. what is the procedure for deceased claim settlement for the saving account where nominee
itself expired and deceased borrowers has a family
It is to be dealt as claim case without nomination. For procedure/details guidelines please refer LAW
DIVISION CIRCULAR NO 03/2023 PARA 2.2.4 In whose favour the Settlement of Claim is to be made
in various types of Accounts
Product: Nomination
1. In case where there is no nomination how much amount is settled by the Branch ?
Refer Power Chart to settle deceased claim case Law Division Circular No. 03/2022
Reply as on : 05.07.2024, Reference : Law Division Circular No. 03/2023
Product: Notice
1. Where to find the standard notice format for irregular loan borrowers,i e sma category? Also
the loan recall notice.
Specimen of Recall Notice is Annexed in MPD circular no 13/2020. Use menu option HLAODR to
generate irregular notices in term loan accounts and modify as per requirements.
Reply as on : 05.07.2024, Reference : CBS MENU
Product: NPA CLASSIFICATION
1. Where do we search various npa related recovery reports ?

Amallgamated EDW servor. Refer MISD circular no 01/2021
Reply as on : 05.07.2024, Reference : MISD circular no 01/2021
2. One borrower have two loan account in NPA with same cust id can we settle(OTS) the account,
account wise.
OTS is to be made borrower wise not account wise
Product: NPA TERMS
1. How are Recoverable dues in NPA account calculated

Recoverable Dues shall be calculated w.e.f. the date of NPA on the Book outstanding as existing on
the date of NPA (inclusive of SI/DI reversed subsequently) duly adjusted for recoveries/further debits
in the account, ignoring the interest, if any credited/debited in the account after the date of NPA, on
simple basis on daily reducing balance @ 1 Year MCLR as prevailing on the date of receipt of OTS
Proposal from the Borrower.
2. what does book outstanding mean in NPA accounts
Book outstanding is amount owned on a debt on a particular date. Use menu option HNPACR for
principal ledger outstanding.Net Outstanding prior to write off i.e. the book outstanding (exclusive of
Suspended Interest/ De-recognized Interest)
3. Can npa account debit for any purpose
No , Charges/expenses/insurance etc. on such a Borrowal account should not be debited to the
Borrower’s account unless recovered, the same need to be recorded in the Memoranda Account after
charging to Bank’s Revenue
4. How can amount of recorded interest be ascertained in NPA account.
Use menu option HNPACR in inquiry mode and check RI column
Reply as on : 05.07.2024, Reference : CRMD 5/2019
5. What is memoranda dues
Memoranda dues is all dues towards the customer as on date i.e Balance outstanding as on date of
NPA + un recovered DI+ Recorded interest from the date of NPA+ charges/expenses incurred on the
account after the date of NPA minus recovery if any. Use menu option HNPACR to know memoranda
dues.
6. What is derecognised interest
Derecognized Interest is the unrealized interest outstanding as on NPA date and the same is not to be
taken to income and credited back to the Borrowal Account as on NPA DATE.“
Product: NPACHRG
1. How to know about various charges in NPACHRG?

Please generate report PNBRPT 3/91 for details of expenses entered in NPACHRG
Reply as on : 05.07.2024
Product: OTS
1. Can we do OTS of a account below minimum OTS amount?"

Yes, It can be considered by the next higher authority.
2. After how much time an account which has turned NPA we can go for OTS?
Account can be settled under General OTS scheme after 3 months from its date of slippage to NPA.
Product: OTS
1. What is OTS policy if our staff member is gurantor in NPA account

The OTS/ Write off proposals in accounts where an existing or ex-staff is a borrower/guarantor shall
be considered by an authority not below the level of HOCAC-I subject to delegated powers
2. How to close CC account settled through OTS
Enter the details of NPA accounts in menu option NPAD then invoke menu option COWO for entering
the record for compromise/OTS in the CBS system. After credit the recovered amount and revenue
loss, if any, close the account through menu option NPACLS
Reply as on : 05.07.2024, Reference : PNB KNOWLEDGE REPOSITORY
3. What is the minimum indicative settlement amount in NPA account where CGTMSE claim is
being received
CGTMSE amount is to be add back to ledger outstanding, while computing the minimum indicative
OTS amount.
Product: OTS
1. Is value of agricultural land taken for arriving OTS amount ?

Under Direct Agriculture Advances with balance outstanding upto Rs. 10 lac, the realizable value of
primary/collateral security will exclude the agricultural land offered as security. However, security
available other than agricultural land shall be taken into consideration for arriving at the NPRV as
hitherto fore
Product: PM SVANidhi loan accounts
1. After receiving claim in PM SAVNIDHI YOJNA account can we settle the NPA account.
PM SVANidhi loan accounts are covered under CGTMSE. So CGTMSE guidelines will be applicable.
For settlement related to CGTMSE related accounts .
Product: PROVISION
1. What are guidelines for provisioning in NPA as per IRAC Norms

Please refer SASTRA DIVISION CIRCULAR NO. 32/2023
Product: Recevery Agency
1. Where can we find latest guidelines for engagement of recovery agencies?

SASTRA DIVISION CIRCULAR NO. 21/2023
Product: Recovery actions
1. How can we manage NPA accounts in time bound manner? Where can we found the guidelines
for the same?
Refer NPA Management through Time Bound Actions sastra 09/2024
Product: REPORTS
1. How to generate the branch wise reports of all the NPAs with phone numbers and addresses?
Please generate report PNBRPT 1/29 for address and mobile no in MIS server.Also report is available
in amalgamated EDW server
Reply as on : 05.07.2024
Product: RESTRUCTURING
1. Where queries related to MSME restructuring will be escalated
Please refer MSME DIVISION CIRCULAR NO. 55/2021 wherein Escalation matrix for resolution of
queries related to MSME Division is given.
Reply as on : 05.07.2024, Reference : MSME DIVISION CIRCULAR NO. 55/2021
Product: Restructuring
1. Can an NPA account be Restructured

There is no restriction for restructure in NPA account. Only viable unit should be restructured. Please
refer PARA IMPLEMENTATION OF ONE TIME RESTRUCTURING RESOLUTION FRAMEWORK -
APPLICABLE TO ELIGIBLE MSME ACCOUNTS at page no 68 of IRMD LA division circular no
1752022."
Reply as on : 05.07.2024, Reference : IRMD LA division circular no 1752022
Product: Revenue loss
1. Revenue loss paid by which committee

Refer Finance Division Circular No. 282022 for revenue loss procedure, and pt 8 pg 90 for members of
Committees at field level, pt 17 Competent Authority for DECISION LEVELSPOWERS of sastra
division 422023"
Product: Reverse entry
1. How to reverse wrongly credited entries in npa accounts ? procedure and power
Use MENU “APPROREV. For details refer SASTRA DIVISION CIRCULAR NO. 42/2021
Product: SARFAESI
1. Who is the authority to issue 13(2) and 13(4) notices under SARFAESI to NPA accounts upto 10
lakh?
Authority to issue notice under section 13 (2) is Branch Head. However, if BH is below scale IV then
Notice under section 13 (2) is to be SIGNED by Designated Authorized Officer appointed by Circle
Office.
Product: SOTS
1. What is circular no for new SOTS Policy ?

SOTS POLICY validity is upto 31-3-2025
Reply as on : 05.07.2024, Reference : SASTRA DIVISION CIRCULAR NO.21/2024
Product: SUIT FILE
1. What are the guidelines for initiating action under Sec 138
Please refer Law division cir no 3/2015 for initiating action under Sec 138
Reply as on : 05.07.2024, Reference : LAW 03/2015
2. How to mark suit filed in NPA accounts in CBS ?
For marking the status of suit filed in CBS please change the SUB G L Head code by menu option
TACBSH to 76170.
Product: Tagging
1. How to implement tagging in NPA account

Refer tagging arrangement as mentioned in SASTRA Division Circular No.09/2024
Product: Upgrade NPA
1. How to upgrade a suit filed NPA loan in system?

Any account, not having any deficiency will be upgraded to standard category at day end process.
Various check points for upgrading any account are available in SASTRA DIVISION CIRCULAR NO.
34/2021. AUTOMATIC UPGRADATION OF NPAs. To change suit filed status use menu HTACBASH
to change to GL sub head cod
Product: Value of security
1. How to update value of security in NPA vehicle loans?

The value mentioned in the valuation report obtained from the Surveyor or value mentioned in the
Insurance Policy
Product: WILFUL DEFAULTER
1. kindly provide the circular regarding willful defaulters in NPA account.

Please referSASTRA DIVISION CIRCULAR NO. 19/2022 for willful defaulters.
Product: WLA
1. How to Mark of Waivement of legal action in NPA accounts in CBS ?

"Invoke Menu Option COWO (NPA Account Write-Off and Compromise Details) • Select Function
code ‘A’ • Enter account number and press go, WLA Flag should be selected as Y on the next screen
and enter date of Sanction and press submit."
Product: WLA
1. Can we sanction Waiver of Legal action for account at branch level.

It can not be done at the Branch level.
Topic: Fintech and Digital Banking

Product: Alerts
1. If a customer requests us to change his registered mobile number in ALERTS, are we allowed
to deduct charges for changing his mobile number ?
No charges are applicable to the customer for change of mobile number. Refer IRMD L&A Cir No.
207/2021 for Service Charges.
Reply as on : 06.07.2024, Reference : IRMD L&A Cir No. 207/2021
2. Can we add mobile number through alerts in account of illiterate customer.
There is no restriction on registration of Illiterate customer for SMS Alerts Services in any of the
Circulars related to SMS Alerts.
Reply as on : 06.07.2024
Product: ATM/ BNA
1. Where to find ATM Error Codes?

On PNB Knowledge Centre Site, click on the link- CircularsDivision wise Circulars Select Division
(DBD) Select Sub Division (DBD) Special Links Click on Plus Button. You will find the document
containing ATM error codes here.
Reply as on : 06.07.2024, Reference : Special Links - DBD Circulars
Product: Bharat QR
1. How to issue Bharat QR Code to the Customer?

Detailed process for issuance of Bharat QR Code, is given in Credit Card Division= MERCHANT
ACQUIRING CIRCULAR NO. 15/2018 and 16/2020. Please visit the same.
Reply as on : 06.07.2024, Reference : CREDIT CARD- MERCHANT ACQUISITION CIRCULAR NO
15/2018, 16/2020.
2. Can we generate QR Code for the customers not having smart phones. This is required for
street vendors who have been financed under PMSVANIDI SCHEME and Govt of India has
launched "Main bhi Digital"
Complete process for issuance of QR Codes to Street Vendors under PMSVANidhi is contained in
Credit Card Division- Merchant Acquiring Business Circular No 17/2020 dated 29-07-2020.
Reply as on : 06.07.2024, Reference : Credit Card Division- Merchant Acquiring Business Circular No
17/2020
Product: Credit Card/ POS
1. I have forgotten my Credit Card PIN. How can I get duplicate PIN?
For PIN generation, send CARDPIN space Last 6 digits space DOB in ddmmyyyy format to
7092200200. You may also download PNB Genie Mobile app, wherein the feature of generation of
Credit Card PIN in real time is available.
Reply as on : 06.07.2024
2. How to surrender POS machine?
Menu option is POSD. Please refer to Credit Card Division MERCHANT ACQUIRING BUSINESS
CIRCULAR NO 20/2020 for details.
Reply as on : 06.07.2024, Reference : CCD/ MAB/20/2020
3. Generation of pre-filled Credit Card application has been enabled in CBS. After verification of
the application in menu option CCAPP, system displayed a link: "Click Here to Print". We could
not take printout from there. What is the option to print the pr
The application can be printed by selecting Function "P"- Print Application under menu option CCAPP.
Reply as on : 06.07.2024, Reference : Credit Card Division CIRCULAR NO 10/2022
4. How to issue PoS Machine to the Customer?
Detailed guidelines regarding PoS Machine have been circulated vide Credit Card Division
MERCHANT ACQUIRING BUSINESS CIRCULAR NO 19/2020. Please visit the same.
Reply as on : 06.07.2024, Reference : Credit Card Division MERCHANT ACQUIRING BUSINESS
CIRCULAR NO 19/2020
Product: Cyber Crime
1. Where can I find SOP for handling unauthorized ATM/PoS transactions in the account?
It is available on e-Circular site under the link - Knowledge Repository Standard Operating Procedures
FRMD.
Reply as on : 06.07.2024, Reference : SOP
Product: Debit Cards
1. I am living abroad. I am not able to generate OTP for setting Debit Card PIN, since the short
code 5607040 is not accessible to me.
Please use number 9264092640 instead of 5607040. You may send SMS using syntax - DCPIN
space Debit Card number to 9264092640.
Reply as on : 06.07.2024
2. After issuing NCMC Card, a current account is being displayed to the customer in Internet
Banking. Please guide?
NCMC cards are dual interface cards having features of both Debit Card and Prepaid Cards. While
the Debit Card portion is linked with account, a separate account is opened for prepaid portion for
maintaining transaction details /accounting purpose. Please guide the customer accordingly.
Reply as on : 06.07.2024
3. How can customer recharge the Wallet part of NCMC Debit Card ?
Customer can recharge/ load the wallet/ prepaid part of the NCMC Debit Card (1) at the merchant
location by paying cash or (2) through PNB Internet Banking by following the navigation: MANAGE
ACCOUNTS ON NATION ONE CARD RECHARGE CARD.
Reply as on : 06.07.2024, Reference : RLBD (Debit Card) Circular Number 08/2022
4. Can Debit Card/ Prepaid Card be issued from non- base Branch ?
Debit/ Pre Paid cards, duplicate and add on cards can be issued to customer through any Branch. For
mandatory stipulations and step by step process, please refer DBD Circular No 45/2022.
Reply as on : 06.07.2024, Reference : DBD Circular No 45/2022
5. Can we issue Mastercard Debit Cards ?
Bank has allowed issuance of Mastercard Debit Cards and Pre-paid cards vide RLBD Debit Cards and
Prepaid Cards Circular No 02/2022
Reply as on : 06.07.2024, Reference : RLBD Debit Card and Prepaid Card Circular No 02/2022
6. Which all variants of Mastercard Debit Card are available for issuance and where can we get
the Card sub type to be entered in DCARD ?
The variants and corresponding Card Sub Types to be entered in DCARD, for Mastercard Debit
Cards, are mentioned in RLBD Debit Card and Prepaid Card Circular No 02/2022
7. Debit Card issued in Staff OD Account does not allow to withdraw cash. Please guide.
In terms of RLBD Debit Card and Prepaid Card Circular No 01/2022, issuance of debit cards is
discontinued in loan accounts/ OD Accounts (including Staff OD Accounts)/ CC Accounts w.e.f.
01.07.2022. The debit cards issued in such accounts prior to 01.07.2022 will continue to be free.
However, only non cash transactions would be permitted in these cards till their validity.
8. Customer is trying to generate OTP for generation of Green Pin. But, OTP is not delivered
despite the message as OTP will be delivered shortly. What to do to resolve the problem ?
Run DCARD O with card number and try DCPIN after 24 hours.
Reply as on : 06.07.2024, Reference : RLBD Debit Card Circular No 03/2022
9. Customer is not able to register in UPI or getting the message Card details are invalid,
whereas, the card details entered by the customer are correct. How to resolve ?
Please run DCARD-O with card number.
10. Customer is getting the response code 057 in ATM. What to do ?
Please check if the account is in freeze or dormant or Non KYC.
11. Customer is getting the response code 012 in ATM. How to resolve ?
Chip of the card is not being read properly. Please ask customer to try in another ATM. Even after
this, if card is not working, pleaseissue new card to the customer.
12. How to track personalized debit card ?
Tracking details (Speed Post tracking id) of debit cards can be checked from DCMS portal. This
facility is available for only those cards which are applied after 02-06-2022.
13. Can branches issue Non personalized Debit Cards
Yes. Issuance of Non Personalized Debit Cards is allowed from all branches. In case of non-
availability of non-personalized Debit card stock, the stock may be reallocated from nearby branches
which are having surplus stock. At the time of issuance of non -personalized Debit Cards, instruction
contained in HO: DBD Circular No. 45/2022 are to be meticulously followed.
14. Our Branch has received Non personalized Mastercard Debit Cards (Platinum International
variants). What are guidelines to issue these cards ?
Non personalized MasterCard Platinum International can be issued to (1) NRI Customers and (2)
Premium customers having QAB 25,000/-
Reply as on : 06.07.2024, Reference : BARM Saving Deposit Cir. No 26/2023
15. Can we issue business debit card ( RBP) to a partnership firm ?
Yes,please refer BA & RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS & OTHER
LIBAILITIES BUSINESS CIRCULAR NO. 36/2023
Reply as on : 06.07.2024, Reference : BA & RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS & OTHER LIBAILITIES BUSINESS CIRCULAR NO. 36/2023
16. How to check the speed post details of Debit card?
We can check the speed post no from DOST portal of DBD in Non CBS Apps
Reply as on : 06.07.2024
17. How to apply for wearable products or key chains etc?
Please refer to BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIBAILITIES BUSINESS CIRCULAR NO. 02/2024 forPNB PAY - WEARABLE FORM FACTORS OF
DEBIT CARDThe same can be applied through branches in DCARD menu in CBS.Detailed guideline
mentioned in circular
18. Can we issue debit card in a joint account?
If mode of opeartion of the account is E/S , F/S or Any One /S then we can issue debit card in the
joint account.However those accounts are ineligible for debit card where mode of operation is jointly.
Reply as on : 06.07.2024, Reference : BARMSD Circular No 11/24
19. Can an illiterate person avail Debit card?
In terms of Debit Card Policy issued vide RLBD (Debit Card) Circular Number 07/2022, card may be
issued to the illiterate customer, but customer should be guided about all the related risks associated
with the card and also be educated about safeguards.
Reply as on : 06.07.2024, Reference : RLBD (Debit Card) Circular Number 07/2022
20. Rupay Insurance Programme 2023-24 for Debit Card holders
Please refer RLBD Debit Card Circular No 03/2023
21. Accidental insurance on Rupay Classic Card?
Insurance Cover on RuPay Classic Cards has been discontinued. Refer- DBD Cir No. 38/2022
Reply as on : 06.07.2024, Reference : DBD Circular No-38/2022
22. Accidental Insurance on Master Debit Cards and Visa Debit Cards
In terms of DBD Circular No 38/2022, there is no insurance programme available for MasterCard
Debit Card (all variant) and Visa Debit Card (all variant) holders.
23. Various type of debit cards and their features.
Please refer BARM Division Saving Deposit Circular No 24/2023 for list of debit card variants and
their features.
Reply as on : 06.07.2024, Reference : BARM Division Saving Deposit Circular No 24/2023
24. How to reset PIN for PMJDY card. what is the menu?
Option to get Paper PIN / Green PIN based Debit Card has been provided to PMJDY card holders.
Option to be given by the customer at the time of Debit Card application which shall be suitably
captured by branch user in DCARD menu option. If opted for Green PIN based RuPay PMJDY Debit
Card: a. Setting / Re-setting of Debit Card PIN can be done through GREEN PIN functionality. b.
Activation of Debit Card can be done through GREEN PIN OTP. The customer need not to visit the
branch for account linking to the Debit Card.
Reply as on : 06.07.2024, Reference : BARM Saving Deposit Cir. No 02/2023
25. How to unblock a debit card blocked through call centre/ by branch
Card once hot-listed can not be activated. Customer needs to apply for a new card
Reply as on : 06.07.2024
26. Enabling E- Commerce, contactless and international transactions on Debit cards
As per RBI guidelines, Debit Cards will be issued with Ecom / Contactless transaction and
International usage facility disabled by default. The same can be enabled (for eligible cards) by the
customer himself / herself through various channels viz; IBS / MBS / ATM & IVR. Branches can
enable the same upon customer’s request in DCMS Branch Portal.
Reply as on : 06.07.2024, Reference : DBD Circular No 48/2021 and RLBD (Debit Card) Circular
Number 07/2022
Product: e-OD
1. How to close OD availed against FD by borrower in PNBone at branch level?

Please refer RABD CIRCULAR NO: 45/2024
Reply as on : 06.07.2024, Reference : RABD CIRCULAR NO: 45/2024
Product: Fintech, Digital bank and E-com
1. How to perform ATM/ BNA EOD / problems in EOD of ATM/ BNA machine.
Standard Operating Procedure (SOP) on EOD of ATMs and BNA machines is placed on
KNOWLEDGE CENTRE- KNOWLEDGE REPOSITORY- SOPs- DBD. Also, please refer DBD Circular
No 58/2021 regarding implementation of Cassette Swap method of cash replenishment in Branch
Managed ATMs and BNAs.
Reply as on : 06.07.2024, Reference : SOP- DBD- ATM EOD; DBD Circular No 58/2021
Product: Internet Banking
1. Customers eligible for issuance of Retail/ Corporate IBS.

Retail Internet Banking Service is allowed to Individual/ Joint Account Holders (singly operated
accounts) and Corporate IBS is allowed for Sole Proprietorship/ Partnership/ Pvt Ltd/ Public Ltd/
Trusts/ HUF/ Societies & Others. Sole Proprietors can also self register on IBS Retail.
Reply as on : 06.07.2024, Reference : SOP- DBD- Internet Banking; DBD Circular No 49/2022
2. Can corporate banking facilities be given to Intersol Customers that means customer not
maintaining account with us please guide is it intersol facility
In terms of DBD Circular no 61/2015,customer can visit any nearest branch for corporate Internet
Banking Registration
Reply as on : 06.07.2024, Reference : DBD 61/2015
3. How can we use PNB IBS Shield Admin for reseting of IBS security questions of a customer.
We have id and password of PNB IBS Shield Admin but we are unable to use this. Please guide
.
Detailed Process with Screenshots is given in DBD Cir No. 43/2013. Please visit the same.
4. Facility of upload of transactions in IBS Corporate
Please refer DBD Circular No 30/2016. Further, Bank also provides Facility of Automated Bulk File
Upload Payment to select customers, for which matter needs to be taken up with DBD: HO. Please
refer DBD Circular No- 46/2018 on this score.
Reply as on : 06.07.2024, Reference : DBD Circular No 30/2016 & 46/2018
5. Can I set my own daily transaction limit in Retail Internet Banking?
Yes, you can set your daily transaction limit, maximum Rs. 15,00,000/- through the link of “Set Limits”.
Reply as on : 06.07.2024
6. Earlier I had the “View only” facility but now I want to have “Transaction facility” also. What is
the procedure?
There is a link “Enable Transaction Facility”, provided for this purpose on the first page itself, from
where you can enable transaction facility and set your transaction password.
Reply as on : 06.07.2024
7. What if my user ID is expired due to not using it for long?
User ID gets expired if a person does not login to Internet Banking Account even once during first 180
days of registration. In such case, you have to reset your Login and Transaction passwords both,
through the link “Forgot Password” available on the Login Page.
Reply as on : 06.07.2024
8. Can PNB Fastag be issued/ recharged online?
The facility to recharge FASTags as well as apply new tag online is available in the mobile app: PNB
Fastag. The facility to recharge FASTag has also been made available on Retail Internet Banking and
the customer can recharge FASTags issued through Finacle using the same.
Reply as on : 06.07.2024, Reference : GBD Circular No 110/2021
9. Can customer limit online premature closure of FD/ availing overdraft facility against FDs
online?
Yes. Under the Safety Ring Functionality provided by the Bank, customer can limit online premature
closure of FD/ availing overdraft facility against FDs online. The functionality can be availed in IBS
Login Value added services Emergency services Safety Ring; or in MBS Login Safety Ring. On
customer's request, the branch can also set/modify/ cancel Safety Ring through menu option
FDRSAFE.
Reply as on : 06.07.2024, Reference : Operations Division: General Banking Division Circular No
05/2023
10. IN CORPORATE NET BANKING ALL BENEFICIARIES CAN BE VIEWED BY ALL USERS, ANY
OPTION AVAILABLE FOR BENEFICIARY VIEW RESTRICTIONS I.E ONLY THE USER CAN
VIEW THE BENEFICIARIES WHICH IS ADDED BY HIM
While adding beneficiary, if the User selects Access Type - Global: Beneficiary added will be shown
to all the users; and in case he/she selects Access Type as Local : Beneficiary will be shown only to
the user who added.
Reply as on : 06.07.2024
11. What are the channels/ modes available for loan account holders of our Bank to pay TL
installments ?
In addition to the facility of deposit through Branch, loan repayments may be made Online through (1)
Internet Banking (2) PNB One. However, for both above channels, loan account and deposit
accounts need to be with our Bank. To overcome this limitation, Bank has added two new channels
to facilitate loan repayment in TL Accounts from deposit accounts maintained with other Banks also:
(1) through BBPS (2) Through PNB Corporate Website.
12. Are there any charges on fund transfer through IMPS?
IMPS upto Rs. 1000 is free. Thereafter, charges are applicable. For more details, please refer DBD
Circular No 26/2022
13. Does PNB provide the facility of cardless cash withdrawal ?
Yes. Customers registered for IBS or PNB One and maintaining debit card eligible accounts, are
eligible for card less cash withdrawal (Please refer DBTD Circular No 28/2022). Also, customers of
our Bank can withdraw cash from any other Bank’s ATM enabled for ICCW transactions using any
ICCW enabled UPI App (please refer DBTD Circular No 64/2023).
Reply as on : 06.07.2024, Reference : DBTD Circular No 28/2022 and 64/2023
14. PNB Corporate Net Banking. User is disable for SMS OTP access mode. What is the solution?
If the issue pertains to Admin User, follow these steps: In Relationship Manager portal, Go to on
Corporate administration tab User Maintenance Enable/Disable and enable the OTP Mode. Other
User will verify the record in Bank User Approval tab. However, if OTP mode of any C-User has been
disabled, Admin User may enable the User in Corp Admin User Maintenance Enable/ Disable.
Reply as on : 06.07.2024, Reference : ITD CBS Cir No. 15/2015, DBD 61/2015
15. While doing transaction through Corporate Internet Banking (in CC ACCOUNT)ERROR
SHOWS AS "LIABILITY EXCEEDS GROUP LIMIT(MANAGER)" PLEASE GUIDE.
Please check the Limit Node for CC Account. The "Loan Type" flag should be set as "Revolving" in
case of CC Account. Process document with screen shots is available as under: CBS HOME PAGE
IMPORTANT LINKS FINACLE 10x FAQs LIABILITY EXCEEDS GROUP LIMIT PROCESS
DOCUMENT.
Reply as on : 06.07.2024
16. Request you to kindly guide on how to reset password of Corporate Internet banking?
In case the Admin user has forgot the password, obtain form PNB 1213 and issue a new password in
RM Corproate by visiting the link- Corporate Onboarding Link Preprinted Password. In case the C-
User needs a new password, the Admin User can reset his password in his own User ID. For details,
please visit ITD CBS Cir No. 15/2015.
Reply as on : 06.07.2024, Reference : ITD CBS Cir No. 15/2015
17. Please share circular for Internet Banking Users on using Corporate Internet Banking?
Demo Videos are placed on Pre-login Page of Internet Banking website for Corporate Users. Also,
the User Guide for Internet Banking Corporate users is given in DBTD Circular No 08/2023
Reply as on : 06.07.2024, Reference : DBTD Cir. No 08/2023
18. One of our customer is facing issue in Internet Banking. His User ID has blocked due to
Security Reasons. What can be done?
User-Id gets locked due to security purpose in IBS Shield on account of wrong answers for challenge
questions. In terms of DBD Cir No. 50/2015, User may try to login after 24 hours and he/she will be
forced to change the Login & Transaction passwords and set the other IBS Shield credentials such
as- Image, Phrase & Challenge questions. In case of urgent need, Branch may unlock/unenroll the
User in IBS Shield. 'Detailed Process with Screenshots is given in DBD Cir No. 43/2013. Please visit
the same.
Reply as on : 06.07.2024, Reference : DBD Cir No. 43/2013, 50/2015
19. Customer has forgot his security answers. How can he change the security answers?
Security Answers cannot be changed through Internet Banking. Customer may approach Branch and
branch on request of the customer may un-enroll him in Non-CBS Application -IBS Shied. On
Subsequent login, system will prompt the user to set Security questions afresh. Detailed Process with
Screenshots is given in DBD Cir No. 43/2013. Please visit the same.
Reply as on : 06.07.2024, Reference : DBD Cir No. 43/2013
Product: NACH
1. How To Inquire Details Of NACH Transaction ?

Please Use Menu Option FPNACHI
Reply as on : 06.07.2024
2. Customers who have taken loan from Punjab National Bank and submitted NACH mandate to
PNB for debiting the EMI from other Bank wants the facility of online cancellation of mandate.
Does the Bank provide the requisite facility ?
The facility is available on the Corporate Website of the Bank as under: https://www.pnbindia.in Home
Page E-Services Outward NACH Mandate Cancellation.
Reply as on : 06.07.2024, Reference : Operation Division/ EPS Cell Circular No 04/2021
Product: PNB One
1. Can a customer register/ update Nomination through digital channels ?

Yes. The facility of registration/ updation of Nomination has been made available on PNB One and
IBS. This feature is applicable to all self operated (single) deposit accounts (SB/ CA/ TD) of individuals
and sole proprietorship accounts.
Reply as on : 06.07.2024, Reference : Customer Care Centre Circular No 28/2022
2. When user tries to make transaction through PNB One, system prompts to set TPIN. Please
guide about it.
Bank has replaced the Transaction Password with Transaction PIN (TPIN) for PNB One. Users need
to set TPIN for making transactions. For more guidance, please refer DBTD Circular No 64/2022.
Reply as on : 06.07.2024, Reference : DBTD Cir. No 64/2022
3. For which Transactions, OTP is not required in PNB One ?
OTP authentication has been waived for (1) Scan & Pay transaction up to 5000/- (2) Intrabank (within
PNB) & Interbank i.e., NEFT & IMPS transactions upto Rs. 5000/- (3) UPI Transaction: Pay by VPA,
Pay by Account & IFSC & Approve to Pay transactions upto Rs. 5000/-.
Reply as on : 06.07.2024, Reference : DBTD Circular No 67/2023
4. Can Joint account holders open fixed deposit through Internet Banking and PNB ONE?
Customers having Joint account with mode of operation as ES, FS Any one or Survivor are eligible for
PNB One . All eligible customers can open fixed deposit through PNB One .
Reply as on : 06.07.2024, Reference : DBTD Circular No 80/23
5. Is Debit Card necessary for PNB ONE registration?
Self Registration for PNB One may be done online with or without Debit Card. For detailed process
and eligibility for registration without debit card, please refer DBD Circulars No 71/2022. Also,
onboarding for PNB One cab be done using Aadhaar OTP. For detailed guidance, please refer DBD
Circular No 92/2022
Reply as on : 06.07.2024, Reference : DBD Circulars No 71/2022 & 92/2022
6. Can we transact through KCC account with mobile banking, as one of our customer is not able
to transfer funds from his KCC account in mobile banking?
No, in terms of DBD Cir No. 26/2020, the Accounts opened under this scheme are not accessible
through PNB ONE (Mobile Banking).
Reply as on : 06.07.2024, Reference : DBD Cir No. 26/2020
7. What is the process to cancel the scheduled fund transfer initiated through PNB One app?
Click on the Menu bar (three small lines appearing on the left hand top corner), then click on My
Transactions- Upcoming- select the scheduled transaction that is to be stopped- then click on STOP.
thereafter, system will ask remarks and the Transaction password. On completion, the scheduled
transaction will be stopped.
Reply as on : 06.07.2024
Product: Prepaid Cards
1. How to revalidate the old Uphaar prepaid card?

Only the purchaser of the Card can get the Uphaar Card revalidated. On receipt of request from the
customer, Branch will issue a new card in lieu of old card using menu option PPRISS Refer -DBD
Circular No-36/2020
2. How to surrender the Uphaar prepaid card?
The Uphaar Cards can be surrendered through Menu Option PPSUR. It is to be strictly ensured that
funds are transferred back to source account (account from where the Uphaar Card was loaded) after
taking consent of the card holder.
3. Please guide the CBS functionality regarding Prepaid Cards.
Please refer DBD Circular No 30/2019
Product: UPI
1. Can UPI PIN be set through Virtual Debit Card

Yes. For this, first set the PIN of the Virtual Debit Card through PNB One or Internet Banking. Then the
Virtual Debit Card can be used to set UPI PIN.
2. How to Block/ Unblock UPI Functionality through Branches?
Menu option is UPIBLOCK. Please refer DBD Circular No 20/2020. UPI Block facility is also available
through Whatsapp Banking, PNB One, IBS & Call Centre.
Reply as on : 06.07.2024, Reference : DBTD Circular No 20/2020 and 63/2023
3. Transaction limits of Bhim PNB
Please refer DBD Circular No 06/2023
4. I am not able to view my accounts in my BHIM PNB app?
BHIM PNB recognizes you with your mobile number. Please ensure that your mobile number, on
which you have downloaded the app, is registered with your Bank account.
Reply as on : 06.07.2024
5. How to set UPI PIN on Bhim PNB?
Process with screenshots is given in DBD Circular No 45/2019. UPI PIN can also be set through
Virtual Debit Card (please refer DBTD Circular No 09/2023)
Reply as on : 06.07.2024, Reference : DBD- 45/2019
Topic: HR and Admin - GSAD

Product: ACCOUNT OPENING
1. sir what is the process to open a TRUST account. What are the documents to be taken while
opening a TRUST ac. Please share circular if any .
Please refer Operations Division (KYC Section) circular no 06/23,page no 36,point no 11.
Reply as on : 04.07.2023, Reference : KYC(OPERATIONS) 6/2023
Product: ACCOUNT OPERATIONS
1. A 90 years old lady wants to change her signing auth. from signatures to thumb impression. As
per her verbal statement she is not able to sign correctly thus want to change from signatures
to thumb impression. She also refuses to provide medical certifica
REFER POINT 43 ON OPERATION OF BANK ACCOUNTS BY OLD/ SICK/ INCAPACITATED
CUSTOMERS GIVEN IN PAGES 133-135 OF IAD CIRCULAR 32/2017 (BOOK OF INSTRUCTIONS
ON OPERATIONS)
Reply as on : 02.05.2023, Reference : IAD 32/2017
Product: ALERTS
1. Charges for ALERT Modification

There is no charges for ALERT modification,refer LA circular no 207/21 & DBD circular no 10/23
Product: ARCHITECT
1. Is there any specific guidelines for payment of fees to empaneled architectsPreviously asked
no correct response received.Please guide
Please refer GSAD circular no 3423, page no 183
Reply as on : 13.12.2023, Reference : GSAD 34/2023
Product: BRANCH OPENING
1. Can any part time sweeper open the branch on his own for cleaning purpose or he have to
clean the branch under supervision of any officer, kindly guide
As per IAD CIR. No. 19 2020 dated 31052020 pg.26 Branch keys are NOT to be handed over to Part
Time Sweeper (PTS).Branch incumbent must ensure that cleaning of branch premises is done in the
presence of branch incumbentstaff member authorized by branch incumbent.
Product: BSF
1. Kindly guide about scheme code for saving accounts of pensioner of BSF(border security
force) to avail benefits like waiver of service charges and various insurance scheme for
account holder
RAKSHAK PLUS. REFER RLBD CONSOLIDATED CIRUCLAR 18/2021.ALSO REFER RLBD
CIRCULAR 23/2022.
Reply as on : 27.06.2023, Reference : RLBD 18/2021
Product: BUSINESS CORRESPONDENT
1. Kindly Guide Us the Procedure to Appoint Business Correspondent (BC)

Please refer FI division circular no 08/23
Reply as on : 29.04.2023, Reference : FI 8/2023
Product: CASH HANDLING CHARGES
1. Kindly Know Me the circular related to Powers of Different Scale for cash handling waiver.
Plz refer Retail banking division ( Rersources ) cir no 29 / 2020
Reply as on : 07.06.2023, Reference : RBD Resources 29/2020
2. Our account holder requested for reversal of cash handling charges (Non credit related
charges) for previous year (i.e. 2022-23) on 26.04.2023. Can we reversed the charges of
previous year and who is competent authority to give permission. RBD (resource )
Please refer LA circular no 44/23,page no 116
Reply as on : 02.05.2023, Reference : IRMD LA 44/2023
Product: CHARGE TAKING
1. Guidelines or circular related to charged taking report as an incumbent incharge

Plz refer IAD 50/2012
Product: CLAIM SETTLEMENT
1. Dear sir mam please provide latest circular regarding death claim settlement
refer law division circular 8/2022
Reply as on : 01.08.2023, Reference : LAW DIV 8/2022
2. How to settle nominee claim of fixed deposit account
Plz refer LAW DIVISION CIRCULAR NO 08/Law/2022 for the detailed guideline.
Product: CURRENT ACCOUNT
1. While opening a current account for Govt. Dept. is it necessary that for KYC of the Beneficial
Owner or Authorized Signatories have to produce Aadhaar Card PAN Can the KYC be done on
the basis of Driving license Voter ID as some Govt. Dept. officers are n
THERE ARE 6 OVDs acceptable as Proof of identity and Proof of address for the beneficial owners.
Can be from any of them. refer point 2.1 in page 2 of barm division consolidated circular on current
accounts barm division, sub division current deposits circular 9 of 2023 dated 9th august 2023.Driving
licence, voter id are acceptable
Reply as on : 06.09.2023, Reference : BARM(CURRENT) 9/2023
2. cash handling charges in current account
Please refer LA circular no 207/21,page no 53,point no 4.2
3. what are incidental charges for ,deducted from a current account?
Plz refer LOANS & ADVANCES CIRCULAR NO. 207 / 2021, CONSOLIDATED CIRCULAR on
SERVICE CHARGES pg no 48.
Product: CUSTODY OF KEYS
1. Kindly guide the door keys, locker keys, vault keys should be under the custody of senior
manager or deputy manager (scale 2) in a branch having 3 officers?
Keys should be with joint custodians. It should be in joint custody of head cashier and incumbent
incharge or Dy Manager/ Manager/ Senior Manager. Refer IAD circular 19/2020
Product: DEBIT CARD
1. What are the requirement to get Debit card accident case insurance Is there an condition of
entry within 45 days of death by debit card Kindly refer any circular regarding this
Please refer DBDT circular no 3822
Reply as on : 21.08.2023, Reference : DBTD 38/2022
Product: DEPOSIT ACCOUNT
1. payemnt of Thumb impression is valid on Withdrawal slip is valid up to which amount

refer IAD CIRCULAR 4/2020
2. Please intimate latest/consolidated circular for cash handling charges/service charges for cash
withdrawal/deposit.
"Plz refer Land A Cir 207/2021."
3. "how to return back amount from deaf account?"
"Plz refer RETAIL BANKING DIVISION (RESOURCES) CIRCULAR NO 23/2018 and also 33/2018
and 41/2018 for complete procedure for getting customers amount returned from DEAF account."
Reply as on : 27.04.2023, Reference : RBD RESOURCES 23/2018
4. IS THERE ANY CASH HANDLING CHARGES FOR DEPOSITING CASH IN BASE BRANCH
Please refer LA circular no 207/21,page no 53,point no 4
Product: DUTY SHEET
1. Dear Sir from where we can find clerical and officer duty sheet.
"E-duty sheet is available in HRMS ,refer HRDD circular no 758/17."
Product: E TENDER
1. Kindly guide the SOP regarding e-tendering(steps to follow on e tendering portal) is circulated
vide which circular
REFER GSAD CIRCULAR 34 OF 2023
2. "SOP for E Tendering"
"Plz refer GSAD Cir no 07/2023."
Product: EMPANELLMENT
1. Details Circular on empanelment of valuers and advocate

Plz refer SASTRA DIVISION CIRCULAR NO. 49/2021 for guidelines on Empanelment of Valuer and
Law division Cir LAW/5/2022 for Empanelment of Advocate
Reply as on : 06.05.2023, Reference : SASTRA 49/2021, LAW 5/2022
Product: EXPENDITURE POWER
1. From where to get power chart of expenditure which comes under incumbent.
Refer GSAD circular 38/2021
Product: FINANCIAL POWERS
1. What an all expenses can be debited from HO Sanction(not specified) account number -
XXXXXX1142223
PLEASE REFER ANNEXURE III FROM PAGE 6 ONWARDS OF ITD CBS Circular 15 OF 2014. THE
FOLLOWING EXPENSES CAN BE DEBITED FROM BACID 1142223 BRIEF CASE EXPENDITURE
SANCTIONED BY HO, CANTEEN EXPENSES, CARETAKER CHARGES, CASH VAN EXPENSES,
CCTV SURVEILANCE SYSTEM, FEES FOR VARIOUS LEARNING COURSES, CORPORATE
SOCIAL RESONPONSIBILITY, ELECTRONIC CHEQUE DROP MACHINE,PURCHASE OF LIBRARY
BOOKS,THEME BASED MEETINGS, TAX CONSULTANT FEE, VISITING CARDS,CASH DEPOSIT
MACHINE RENT, QUEUE MANAGEMENT SYSTEM,BATTERY REPLACEMENT OF SFF TO
EMPLOYEE,CURTAIN PURCHASE, CURTAIN WASHING EXPENSE SANCTIONED BY HO,
CUSTOMER VERIFICATION CHARGES,DRIVER SALRY EXPENDITURE SANCTIONED BY
HO,HONORARIUM, IDENTITY CARDS, ETC
Reply as on : 04.06.2024, Reference : ITD CBS 15/2014
2. Financial Powers for security related gadgets purchase or installation Pls give ref
circularQuery Status: REPLIED
Please refer to GSAD Circular 38 of 2021 GSAD Financial Powers Miscellaneous Discretionary
Financial Powers
3. Can branch purchase books for library
Yes, purchase of library books can be done by branches as per discretionary financial powers
mentioned in Annexure A of GSAD Circular No.382021 pg.19
4. PLEASE CLARIFY THAT FINANCIAL POWERS OF EXPENDITURE AT VARIOUS LEVELS ARE
INCLUSIVE OR EXCLUSIVE OF GST
Please refer to GSAD Circular 432021 , which states that the powers vested at all levels are inclusive
of all charges (taxes, overheads)
5. what is expense power of branch scale wiseany circular available
Please refer to GSAD CIRCULAR NO 38 2021 GSAD FINANCIAL POWERS MISCELLANEOUS
DISCRETIONARY FINANCIAL POWERS OF BANK OFFICERS AT VARIOUS LEVELS
6. WANT TO KNOW THE DIFFERENT FINANCIAL POWERS AND LIMITS OF BRANCH MANAGER
FOR EXTM MENU
Please refer GSAD circular no 38/21
Product: FIXED DEPOSIT
1. Please let us know the circular for issuing duplicate FDR? Whether GD at Police Station is
necessary or not!
Refer pages 16-18 of Retail banking division resources consolidated circular 15/2020. You will find it
under closed divisions. No GD at police station is not necessary
Reply as on : 15.06.2023, Reference : RBD Resources 15/2020
2. fd scheme for 20 days?
PNB ORDINARY TERM DEPOSIT SCHEME AND PNB FLOATING RATE FD SCHEME. REFER
PAGE 37 AND PAGE 66 OF RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED
CIRCULAR No. 15/2020(FD SCHEMES OF THE BANK). YOU WILL FIND IT UNDER CLOSED
DIVISIONS
3. Please tell me the discretionary power for the payment of less interest paid to customer
holding an FDR due to non-renewal. Also quote the latest circular no. for reference.
PLEASE REFER POINT 1 IN PAGE 32 OF RLBD RETAIL BANKING DIVISION RESOURCES CIR
15/2020.
Product: HUF ACCOUNT
1. In case of death of Karta, New karta is added after consent from only male coparcener or also
from female coparcener. kindly also provide some related circular related to HUF account
After the amendment of the Hindu Succession (Amendment) Act, 2005,the daughter of a coparcener is
by birth, a coparcener in her own right, in the same manner as the Son. The female coparcener has
the same rights andliabilities in the property as she would have if she had been a son. Plz refer
LOANS ADVANCES CIRCULAR NO. 43 2020
2. Can nomination be given in huf account?
"No,please refer Law Division Circular no 02/22."
Product: INOPERATIVE
1. can a account made operative from inoperative without customer being present at any branch
?
As per RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 32 / 2022, REVISED POLICY ON
DORMANT/INOPERATIVE ACCOUNTS, An Inoperative account should be subjected to the KYC
procedures as per their risk category as and when any transaction comes up and it is sought to be
transferred. Operation in such accounts may be allowed after due diligence as per risk category of the
customer. Due diligence would mean ensuring genuineness of the transaction, verification of the
signature and identity etc. However, it has to be ensured that the customer is not inconvenienced as a
result of extra care taken by the bank. Further, as per KYC Section (Operations Division) Circular no
08/2023, Compliance of KYC Policy, for individual customers it is mentioned in Annexure-II “You may
submit a self-certification in case there is no change in your KYC information to the Base branch,
provided KYC documents as per extant KYC guidelines are available with the branch. In case it is not
possible to visit the branch, self-certified copy of KYC documents or self-certification as above, may be
forwarded through post/mail” Please be guided accordingly.
Reply as on : 19.07.2023, Reference : KYC(OPERATIONS) 8/2023
2. Please provide power chart for charges waiver circular in inoperative accounts
Please refer RBD (Resources) circular no 10/23
Product: INTERSOL TRANSACTION
1. What are the limits for Intersol transactions for cash pyment,receipt and transfer kindly refer
cir. no.
Please refer to Inspection Audit Department Circular No 31 2018 Consolidated circular on INTERSOL
TRANSACTIONS IN CUSTOMERS ACCOUNTS
Product: JOB PROFILE
1. Kindly guide the circular related to complete Job profile of sub staff and clerical staff.
Please refer HRD Division Circular no 629/10.
Product: LEASED ACCOMODATION
1. Sir I am currently posted in Mumbai western circle I availed lease accommodation but due to
some personal issues of owner he asked me to vacate the flat now I will be shifting to new flat
for that can I claim shifting charges and brokerage I will be payin
please contact your CO GSAD department for guidance. You may also refer to point no. 15 in page 54
of HRMD Circular 495 of 2020 regarding REIMBURSEMENT OF LOCAL SHIFTING.Also refer to point
17 in page 56 of HRMD Circular 495 of 2020 regarding Brokerage. It says Brokerage is admissible in
case of each officer onlyonce in 33 months in any particular station.However, brokerage and shifting
charges of permissible limit can be paid to the officers second time at a station provided the house flat
has been vacated to meet the demand of the landlord for which permission to surrender has been
accorded by the competent authority. also refer hrmd circular 705 of 2023 on latest lease rental limits
for officers
Reply as on : 16.10.2023, Reference : HRMD 495/2020
2. Please specify the circular describing area norms for officers availing leased accommodation
Plz refer GSAD Circular 8/2017 dated 15.12.2017
Product: LEDGER FOLIO
1. ledger folio charge application rule

Please refer LA circular no 207/21,page no 48,point no 1.3
Product: LOCKER
1. How many times LOCKER OPERATIONS are FREE in a Financial Year

No. of free Locker visits is 12 per year, thereafter Rs.100- per visit plus GST. refer point 4 in page 5 of
BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No. 01 2023 on
POLICY AND OPERATIONAL GUIDELINES ON LOCKERS 2023-24
Reply as on : 22.09.2023, Reference : BARM 1/2023
2. What is the procedure of locker breakage if the customer has lost the key
Please refer BA & RM DIVISION – SAVING DEPOSIT, DEBIT CARD & NRI BUSINESS CIRCULAR
No. 01 /2023,page no 17,point no 14.
3. Respected sir/ madam I want to ask in what cases we can give locker facility to customer
without taking Fds from them?.. Kindly provide detailed guidelines for the same. Thanks and
regards
No. 01 /2023page no 12,point no 5.
4. In which head we may credit the charges of Rs. 1000+GST recovered from customer as a
Locker Break open charges
No. 01 /2023 ,page no 12,point no 5.
5. Please suggest locker break open power char
As regards the large branches, the power to break open the lockers shall be exercised by a committee
of Senior Manager and Second Man. In case of small and medium branches, permission is to be
obtained from the Circle Head. Plz refer BA & RM DIVISION CIRCULAR No. 01 /2023 on POLICY
AND OPERATIONAL GUIDELINES ON LOCKERS 2023-24
Product: LOCKER AGREEMENT
1. "dear sir/madam,kindly guide us ,in case of PNB 80R1(B) SUPPLEMENTARY LOCKER

AGREEMENt for which 100 rs stamp paper required ,which expense head to debited to provide
stamp paper to the customer."
"Plz refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.16/2023. Expenditure stamp duty
needs to be debitted for such expanses."
Product: LOCKERS
1. please guide how to settle death claim case without nominee in LOCKERS ?
refer law division circular 8/2022
Product: LTI
1. LTI
Refer IAD circular 32 of 2017. There you will find guidelines for dealing with LTI customers
Product: MOVERS & PACKERS
1. BA approved movers packers list

Please refer LA circular no 72/19 and other circulars issued on the subject from time to time
Product: NOMINATION
1. what are the charges for adding a nominee in savings account

First time: Free there after 100/- per occasion. REFER POINT 8.3 IN GENERAL BANKING IN PAGE
58 OF IRMD LA 207/2021
Product: NOTES COLLECTION
1. "WHAT IS THE INSTRUCTION REGARDING COLLECTION OF OLD OR TORN NOTES FROM

CUSTOMERS?"
"A soiled note which may include a note which has become dirty due to normal wear and tear or a two
peace note with no essential feature missing can be accepted/exchanged for full value at the bank
counter but should not be made available for re-circulation. These notes are to be deposited to RBI
through Currency chest. Mutilated notes shall be accepted, exchanged and adjudicated in accordance
with NRR ( Note Refund Rule of RBI), 2009. Plz refer Government Business Division Circular No.
29/2023 for detail."
Reply as on : 25.04.2023, Reference : GBD 29/2013
Product: NPS
1. What is the procedure and guidelines for closure of NPS accounts opened at branch.
"Refer operations - government business operations consolidated circular 22/2019. It is the
consolidated circular on NPS."
Reply as on : 25.04.2023, Reference : Govt Bus Operations 22/2019
Product: NRO
1. Dear Sir,can we open RD account of NRO account holder

Yes it can be opened. Please be guided by FOREIGN EXCHANGE CIRCULAR No.
67CONSOLIDATED CIRCULAR ON NON RESIDENT DEPOSITS dtd.15.05.2020 , pg 4
Reply as on : 22.08.2023, Reference : FEX 67/2020
Product: OFFICERS
1. Please provide Officer rental lease circular.

please refer hrmd circular 705 of 2023(latest). you may also refer to hrmd circular 495 of 2020 in
addendum
Product: OPEING OF BRANCH
1. where is the procedure for opening base branch is being written , who has to open the branch
premises at what time , wether PTS opens it or there is any other procedure , kindly quote
circular to along with it
Please refer IAD circular no 19/20,page no 26,point no 76.5
Product: PASSBOOK
1. In present scenarion maximum customers are using UPI applications, which has increased
number of entries in the passbook to a very large extent, in some cases one passbook for one
day. Is there any guideline which prohibits bank to issue hard passbook and
PLEASE REFER POINT 1.3 IN PAGE 49 OF IRMD LA 207/2021.
Product: PASSING POWER

1. How much can an SWO-A make payment in cash counter?
Passing and cash payment of all cheques and withdrawal forms upto Rs. 10000. Refer page 30 of
hrdd circular 29/2010
Product: PMJJBY
1. What is the claim procedure for PMJJBY and PMSBY?

refer FI Division circular 4/2023 for PMJJBY claim procedure. REFER FI DIVSION CIRCULAR
15/2021 and 14/2022 FOR pmsby CLAIM PROCEDURE.
Product: PMSBY CLAIM
1. WHAT IS THE PROCEDURE OF PMSBY DEATH CLAIM

"refer FI Divsion cir 11/2021 for guidelines and procedure on PMSBY claim lodgement. also refer FI
Div cir 14/2022 on revised claim discharge forms for PMSBY"
Product: RESIDENTIAL SFF
1. Can we purchase sff electronic items online Also do we need to get the item sanctioned first or
we can purchase it with our money and later get it reimbursed
Yes. Refer hrmd circular 495 of 2020, especially page 106 on permissible SFF items. Also refer hrmd
circular 647 of 2022. You can purchase and then claim reimbursement
2. If the useful life of SFF items is over can an officer avail the Item again say if it's been 7 years
that AC was purchased in SFF to officers and now its life is over and Book value is 0 can that
officer avail AC again ?
YES. YOU NEED TO WRITE TO YOUR CIRCLE OFFICE GSAD DEPT TO WRITE OFF THE ITEMS
WHICH HAVE COMPLETED THEIR USEFUL LIFE. YOU CAN THEN BUY IT AGAIN. REFER PAGE
101, HRMD CIR 642/2022
Product: ROLE & RESPONSIBILITY
1. Kindly provide circular numbers for Roles and responsibility of SWO A, SWO B, Head Cashier 1
and Head Cashier 2.
Plz ITD CBS Circular 71 / 2011 for detailed guideline
Product: SAFE LOCKER
1. What are Guidelines regarding Safe Locker for Gold Loan. Please guide the circular regarding
this
Plz refer SECURITY DIVISION CIRCULAR NO 15/2023
Reply as on : 22.09.2023, Reference : GSAD 15/2023 (SECURITY)
Product: SAVINGS ACCOUNT

1. Cash Deposit limit charges in current and saving account circular or details
refer irmd la circular no. 207 of 2021
2. when i was going through our bank site i found currently there is 5 scheme for salary a/c
holder i.e silver25, gold50, platinum100, platinum200 and titanium (www.pnbindia.in/salary-
saving-products.html)but when i visited knowledge center i found only 4 sc
Plz refer BA & RM DIVISION – cir no 13 / 2023. Presently as being displayed at banks website, there
are mainly five salary accounts in operation: silver25, gold50, platinum100, platinum200 and titanium.
Plz also refer the pg no 2 of the same circular where it has been clarified that "All the variants of the
existing PNB mySalary & PNB Bronze schemes will be put under sunset clause & no new accounts
will be opened under these scheme codes"
3. What is our bank's guidelines regarding passbook printing. If a customer comes for passbook
updation and he has not updated the passbook for last one year. The number of transaction
there in his account is 30-40 UPI transactions per day. He is also refusi
If the customer presents the passbook for updation, we will have to update the passbook. However,
the Bank will charge Ledger Folio charges based on the number of transactions, please refer to LA
Circular No. 207/21, Page No. 48, Point No. 1.3.
4. "if passbook is issued to a customer in saving account, still customer insist for statement, then
can we apply any charges on the customers?? if yes then how to do it?"
"please refer s. no. 1.2 in page 49 of irmd la 207/21."
5. "Respected sir,Is it necessary to close a joint account having mode of operation in
either/survivor mode if the primary account holder dies"
"No.the survivor can continue the account.refer RLBD consolidated circular 8/2022"
Product: SCSS
1. What is the procedure to settle SCSS death claim

s per, GOVT.BUSINESS DIVISION CONSOLIDATED CIRCULAR NO.GBD:- 13 /2020 , Reg : The
Senior Citizens Savings Scheme, 2004 (SCSS): In case of death of the account holder before maturity
or extended maturity, the account shall be closed and deposit refunded on an application in Form-3
(Annexure -3) along with interest as applicable to this Scheme till the date of the death of the account
holder, to the nominee or the legal heirs, as the case may be and interest Savings Account from the
date of death of the on the deposits in the account shall earn interest at the rate applicable on Post
Office account holder till the date of final closure of the account.
2. "scss account holder expired and there is no nomination in the account. scss account of Rs 15
lakh. our branch is scale 2 . what all documents are required with form 3 and under whose
power does it come for premature closure with out nomination."
"Please refer Law Division Circular no 08/22,page no 43."
Product: SECURITY FORMS

1. printed dd , fd, should be in whose custody? is it dafftary or an officer?
Please refer to pg. 8 of BOOK OF INSTRUCTIONS (OPERATIONS) -CHAPTERXII – SECURITY
FORMS, STATIONARY MANAGEMENT AND LIBRARY CIRCULAR NO. 27 / 2016 dtd. 07.11.2016
All Blank Security Forms, Debit Cards & related ‘PIN Mailers’, ‘PIN Mailers’ for Internet Banking
Service Customers must be kept in a fireproof cabinet / safe in the strong room, under the joint
custody of two officers, one of whom must be an Officer / Deputy Manager /Manager and the other
one, being second man of the branch up to the level of large branches. In the case of other branches,
one of the joint custodians of the Security Forms shall be minimum Scale III Officer and the second
custodian may be Scale I or II officer. 2. At branches where no Officer / Supervisor other than the
Incumbent In-charge is posted, the blank security forms may remain in single custody of the
Incumbent In-charge. The stock of security forms must however be kept in fireproof cabinet / safe
having double locking arrangement and the Cabinet / Safe to remain double locked all the time.
Please be guided accordingly
Product: SERVICE CHARGES
1. Dear Sir, Please provide the latest Cir. of Non credit related Service charge for non maintain of
QAB
PLEASE REFER IRMD LA CIRCULAR 2072021 FOR NON MAINTENANCE OF QAB IN SAVINGS
ACCOUNT AND RLBD CIRCULAR 42022 FOR NON MAINTENANCE OF QAB IN CURRENT
ACCOUNT.
Product: SHIFTING ALLOWANCE
1. "Shifting allowance for 0 to 1 any circular if then proved"

"will get transfer allowance applicable for officer. refer hrdd 846/2021 dt 1.1.2021. he will get
lumpsump compensation of Rs. 25000 on transfer(refer point 20 in page 17). He will also get
reimbursement for transfer of his household goods as applicable for officers"
Product: STAFF CLEAN OD
1. In order to to avail the facility of Overdraft, how much minimum time Ive to serve in the bank.
So that I am eligible for overdraf
Please refer HRDD circular no 87522
Product: STAFF LEASE ACCOMODATION
1. Criteria for area classification for staff lease accommodation

refer HRMD CIRCULAR NO. 705 of 2023. Major A Class cities Delhi, Mumbai, Kolkata, Chennai,
Hyderabad,Ahmadabad and Bangalore, Pune, Surat.Area I Areas having population of over 12 lakh
plus State Capitals.Area II All cities other than those included in Area I which have a population of1
lakh and more.Area III All other places not included in Area I and Area II
Product: STUDENT ACCOUNT

1. Can student above 10yrs avail debit card and cheque book if it is a self operated account
Please refer IAD circular no 32/17,page no 86,point no 24d & RLBD circular no 07/22,page no 11,point
no c.
2. "what is the guidelines of student account to continue in student scheme."
"As per guidelines, the accounts under PNB VIDYARTHI (SBVID SCHEME CODE) are to be
transferred to Saving General Account on attaining age of 21 years. However, upper age relaxation in
Vidyarthi account from 21 years to 25 years may be permitted by Branch incumbent to those students
who are pursuing Post Graduate course on case to case basiS. REFER RBD RESOURCES
CONSOLIDATED CIRCULAR 84/2017"
Product: SWO LIMIT
1. "What is limit for SWO a for collecting cash"

"Please refer HRDD circular no 629/210,page no 30."
Product: TA BILLS
1. How to apply for TA Bills

Please refer HRMD circular no 642/22.
Product: TAB BANKING
1. Tab banking
Please refer Operations Division (General Banking) circular no 42/22,47/22,17/23 & 23/23
Reply as on : 26.06.2023, Reference : OPERATIONS (GB) 23/2023
Topic: HR and Admin - HR

Product: Annual Health Check-up
1. Doctors prescription complesory for claim Annual Health Check-up or Pathology original bills
and reports are sufficient for claim
Kindly refer HUMAN RESOURCE MANAGEMENT DIVISION CIRCULAR NO. 4952020
Reply as on : 20.09.2023, Reference : Kindly refer HUMAN RESOURCE MANAGEMENT DIVISION
CIRCULAR NO. 4952020
Product: Educational Qualification
1. i have passed insurance agent exam i heard that some reward is given to the exam passed
employee to our bank,kindly provide circular number
Kindly refer LKMC cir no 52023
Reply as on : 21.09.2023, Reference : Kindly refer LKMC cir no 52023
Product: Housing Loan
1. Housing loan guidelines suggests Facility for repairsrenovation of existing premises will be
available after two years of initial constructionoriginal purchase in case of ready built houseflat
and will thereafter be further sanctioned after minimum two ye
Kindly refer HRDD cir no 8862023
Reply as on : 25.09.2023, Reference : Kindly refer HRDD cir no 8862023
Product: Joining leave
1. Joining leave time period for workman staff

Kindly refer HRMD cir no 4942020 and Bipartite settlement for Workmen employees
Reply as on : 20.09.2023, Reference : Kindly refer HRMD cir no 4942020 and Bipartite settlement for
Workmen employees
Product: LFC Journey
1. can officer apply LFC journey within Mandatory leave period

Kindly refer HRDD Cir no 8782022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD Cir no 8782022
Product: Rotational Transfer
1. Rotational transfer policy of Head cashier who are in rural area

Kindly refer HRMD cir no 4942020
Reply as on : 20.09.2023, Reference : Kindly refer HRMD cir no 4942020
Product: Special Leave
1. HOW MUCH DIEM IS PAYABLE TO SCALE 2 OFFICER AT NOIDA

Kindly refer HRDD cir no 8462021
Reply as on : 25.09.2023, Reference : Kindly refer HRDD cir no 8462021
Product: Staff CAR Loan
1. if a staff has already availed staff car loan of rupees 15 lakh than can he avail staff 2 wheeler
loan of rupees 3 lakh under staff conveyance loan kindly guide.
Kindly refer HRDD cir no HRDD 8212020 and 8722022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD cir no HRDD 8212020 and 8722022
Product: Travel by AIR
1. Can a Officer in Middle Management Grade travel by air during LFC even less than 1000 km
distance
Kindly refer HRDD circular No. 50 dated 26.11.2001 and HRD Circular No. 696 dated 27.06.2015. For
further clarifiction kindly refer the matter to controlling office
Reply as on : 21.09.2023, Reference : Kindly refer HRDD circular No. 50 dated 26.11.2001 and HRD
Circular No. 696 dated 27.06.2015. For further clarifiction kindly refer the matter to controlling office
Product: Vehicle Loan
1. Can an workman avail two wheeler loan when car loan already running
Kindly refer HRDD cir no 8212020 and 8722022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD cir no 8212020 and 8722022
Topic: IT and Cyber Security

Product: IT (CBS and Non CBS)
1. Not able to grant relaxation in rate of interest. Please guide

Menu options INTCH (for MCLR linked advances) and INTCM (for advances linked with benchmark
rate other than MCLR) are provided for handling relaxation /concession in interest rates. Access to
these menu options has been given to officials dealing with Credit Monitoring at Zonal Office and also
to LCB/ ELCB Officials.
Reply as on : 05.06.2024, Reference : IRMD L& A 159/2022
2. Scheme Codes of various Deposit Schemes of the Bank.
Available at PNB SARANSH DEPOSIT SCHEMES FINACLE HELP SCHEME CODE OF OLD
SCHEMES OF PNB DETAIL .
Reply as on : 05.06.2024, Reference : PNB Saransh
3. How to waive Intersol (ISO) charges in CBS?
Use menu option ISOCR
Reply as on : 05.06.2024
4. How to waive Cash Handling charges/ other Non-Credit related service charges in CBS?
Use menu option CONCESS
Reply as on : 05.06.2024, Reference : RLBD Circular No 10/2023
5. Interest Table Codes applicable to fresh sanctions under MSME category?
Please refer MSME Division Circulars No 37/2022, 42/2022 and 18/2023
Reply as on : 05.06.2024, Reference : MSME Division Circulars No 37/2022, 42/2022 and 18/2023
6. Interest Table Codes applicable to Retail Loan Accounts?
Please refer RAD CIRCULAR No. 08/2023, 26/2023, 32/2023 and 89/2023
Reply as on : 05.06.2024, Reference : RAD CIRCULAR No. 08/2023, 26/2023, 32/2023 and 89/2023
7. Interest Table Codes applicable to Staff Loans?
Please refer ITD/ CBS Circular No- 06/2020
Reply as on : 05.06.2024, Reference : ITD/ CBS- 06/2020
8. Interest Table Codes applicable to Agriculture Advances
Please refer Agriculture Division Circular No- 02/2021, 15/2023 and 20/2023
Reply as on : 05.06.2024, Reference : Agriculture Division Circular No- 02/2021, 15/2023 and 20/2023
9. Interest Table Codes applicable to Rupee Export Advances linked to RLLR & MCLR
Please refer IRMD- Loans and Advances Circular No 58/ 2021 and 75/2022
Reply as on : 05.06.2024, Reference : LA- 58/2021 and 75/2022
10. Scheme code and Interest Table Codes for finance against LIC Policies, NSCs, KVPs, PLIs,
Post Office Time Deposits and Govt/ RBI Bonds
Scheme Code for Overdraft facility- ODGOV and for Demand Loan facility- DLGOV. Table codes are
specific to facility type and linkage type i.e.ROI linked with MCLR or RLLR, and mentioned in IRMD
L&A Circular No 53/2022.
Reply as on : 05.06.2024, Reference : LA- 53/2022
11. How to handle customer request of transferring CIF from one branch to another
Menu option CIFTRF to be executed by Transferee Branch
Reply as on : 05.06.2024, Reference : Operation Division Circular No 06/2020
12. What is CTS process?
CTS Manual is available as under: KNOWLEDGE CENTRE- KNOWLEDGE REPOSITORY- IMP.
BOOKS/ GUIDELINES BY HO DIV.S- ITD
Reply as on : 05.06.2024
13. From where to generate SMA accounts list in CBS or in EDW.
Refer Report No CRMD 003 and other reports made available in Amalgamated EDW.
Reply as on : 05.06.2024, Reference : CRMD Circular No 20/2022
14. How to issue Fastag in CBS
Menu option is FTAGISS. Please refer to GBD Circular No- 42/2021.
15. Staff Car loan. Principal has been paid. Now interest lying in Partitioned account is to be
transferred in loan account. How to do in CBS
In this case, rephasement of the account is required. Get permission of rephasement from competent
authority through menu option RESDET. Then 'Go to HACMLA== LA Intt tab and remove the
deferred interest date (keep this field blank). After verification, apply upto date interest using menu
option HLADGEN. Then invoke menu option HLARA== Using Parameters to capitalize the interest.
After verification, again go to HACMLA== LA Intt tab and set Interet on Principal flag as NO, so that
interest on capitalized interest is not charged by the system.
Reply as on : 05.06.2024, Reference : Finacle 10 Manual, CRMD Circulars No 15/2022, 24/2022 and
34/2022
16. Maximum Number of DB Users allowed in Branch
Please refer ITD/ CBS Circular No- 29/2011
Reply as on : 05.06.2024, Reference : ITD/ CBS- 29/2011
17. Opening of Subsidy enabled TL/ CC Accounts
For opening of Term Loan accounts (Back ended subsidy enabled TL), pls refer ITD/ CBS Circular
No- 05/2019 and for opening CC Account (Back ended subsidy enabled CC), please refer ITD/ CBS
Circular No- 03/2012.
Reply as on : 05.06.2024, Reference : ITD/ CBS- 05/2019 and 03/2012
18. Rationalization of Free user as well as captive users in CBS set up
Please refer IAD Circular No 39/2014
19. Branch wise restriction on number of users with work class 100
20. Passing and signing powers of Bank's Officials
21. In Pnb one app- error message encountered "no active account is linked " what does this
means and how to resolve it?
Generally this message is received when we login immediately after fresh registration. Wait for 24-48
hours after fresh registration. thereafter, all services/ accounts will be visible to the customer.
Reply as on : 05.06.2024
22. Auto Transfer/ Sweep of funds among various accounts of one customer
Our Bank provides a facility named "PNB Suvidha with Pull Sweep Facility". please refer RBD
(Resources) Circular No- 69/2017.
Reply as on : 05.06.2024, Reference : RBD (Resources) Circular No- 69/2017
23. Where can we get list of all Finacle Menu Options?
You may refer to Digihelp booklet available under Knowledge Repository tab== Important books
guidelines by HO== Digihelp, last chapter for Finacle Menu options. Also, Finacle 10 Job Cards are
available on CBS Home Page Important Links Finacle 10X Config and Docs Finacle 10 Job Cards.
Reply as on : 05.06.2024
24. How can we do Bulk NEFT/RTGS?
Prepare file as per the excel utility given on Home Page of Finacle under the link Finacle 10X Config
and Docs and upload using menu HNRTBLK for RTGS and HNFTBLK for NEFT. Please refer to
Finacle 10 Manual Chapter - Remittances, for step by step process with screenshots. Manual is
available on e-circular site== Knowledge Repository== Manuals=== CBS.
Reply as on : 05.06.2024
25. How to close Auto Sweep account?
In HACM menu, under Linked Deposit tab, delete the FDs created, if any by selecting records one by
one and clicking on Del button. After verification, invoke menu HSWOPS and then close the account
using menu option HCAAC.
Reply as on : 05.06.2024
26. What is the Scheme Code for opening PNB SMART BANKING CURRENT ACCOUNT?
Please refer to RLBD Resources Cir No. 04/2023 for all variants of PNB SMART BANKING
CURRENT ACCOUNT (Earlier known as myBiz Plus Current Account). The scheme codes are
CSMR1, CSMR2, CSMR3 and CSMR4 for Silver, Gold, Diamond and Platinum schemes
respectively.
Reply as on : 05.06.2024, Reference : RBD Resources - 24/2020
27. How to perform Bulk Transfer Transactions?
Create excel file by downloading the sample format from Finacle Home Page Download Config & exe
Form Download Download TTUM. Save this file in .txt format anywhere in your PC. Invoke menu
option HTTUM and select “Local File Path” option and specify file location using Browse button to
upload the file. on successful upload, invoke HPR to view the success/failure record with system
generated transaction number.
Reply as on : 05.06.2024
28. How to convert General Account to Auto Sweep Account?
Change Scheme code using menu option HACXFRSC from Existing Scheme to Required Eligible
Flexi Deposit Scheme. Verify the record. Then invoke menu option – HACM, go to Flexi FD TAB, set
auto sweep flag as Y, fill the details and ensure Correct Combinations of the Scheme of Operative
Account and Flexi Deposit Scheme Code (FLPSO for Saving Account & FCMR1, FCMR2, FCMR3 or
FCMR4 for Current account) is selected.
Reply as on : 05.06.2024
29. Modification in LAA account giving message as “Invalid Ownership” or “Account is closed”
Invoke HACMLA- Go to Refinance and Subsidy tab, and expand to check More Subsidy Details and
remove office account mentioned in Subsidy Deposit A/c Id.
Reply as on : 05.06.2024
30. How to close APY Account?
Menu option is APYREG. For detailed process with screenshots, please visit PSFID / FINANCIAL
INCLUSION / CIRCULAR NO. 05 / 2019.
Reply as on : 05.06.2024, Reference : PSFID / FINANCIAL INCLUSION / CIRCULAR NO. 05 / 2019
31. How can we increase threshold limit of customer and what are documents required?
Guidelines are contained in Operation Division KYC Section Circular No 05/2021. Further, guidelines
on Competent Authority to enhance threshold limit in customer accounts, are contained in Operation
Division KYC Section Circular No 3/2022
Reply as on : 05.06.2024, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2021 and 3/2022
32. How to add aadhar seeding in using UIDNUM MENU PROCEDURE CIRCULAR PLEASE
Please be guided by PSFID/ FINANCIAL INCLUSION / CIRCULAR NO. 15 / 2018.
Reply as on : 05.06.2024, Reference : PSFID/ Financial Inclusion 15/2018
33. Can we create cbs user id of substaff
Please be guided by ITD-CBS Cir No. 29/2011.
34. Borrower has mistakenly sent money in his Term Loan Account(Education), instead of his
Savings account, now he wants to transfer/reverse the money to his savings account, Can we
do it and How ?
Branch can reverse the amount deposited in the loan account through menu option HLASPAY
REVERSAL.
Reply as on : 05.06.2024
35. After amalgamation of the Banks, now some customers have multiple CIF Ids. In some cases,
IBS facility / Lockers exist on one of the CIF Ids. System does not allow to change CIF ID in
locker. What approach should we adop to create UCIC in such cases.
Please refer the Indicative approach for Identification of primary customer id given in the Operations
Division (KYC Section) Circular No 14/2021 (Item No 8.2). Also, Customer ID of a locker can be
modified through menu option HLKCM.
Reply as on : 05.06.2024, Reference : Operations Division (KYC Section) Circular No 14/2021 and
16/2021
36. Customer has requested for GST invoice against the GST applied on the charges paid by the
customer. How to generate GST Invoice in CBS system.
You may generate the invoice using menu option - CGSTRPT in MIS Server
Reply as on : 05.06.2024
37. How to generate Interest Certificate for Deposit/ Loan accounts
Interest Certificate may be generated for Deposit and Loan accounts through menu option
HINTCERT. In addition, Interst Certificates and Provisional Interest Certificates for Housing and
Educational Loans including staff loans, may be generated through various reports made available in
PNBRPT-3/56. Consolidated interest certificate for all deposit accounts on a CIF ID may be
generated through PNBRPT- 9/6A.
Reply as on : 05.06.2024
38. Please inform the process flow for opening ILC in CBS system.
Process flow for ILC in Finacle 10 is available in the Special Links under Division: IRMD and Sub
Division: Loans and Advances in Knowledge Centre.
Reply as on : 05.06.2024
39. How can we see the details of various Soveriegn Gold Bonds issued for a customer (SGB
issued at different locations) since the beginning of account as a whole.
In case the customer holds SGBs in his/ her DEMAT Account, then the information regarding his
holdings may be obtained from the holding report of his Demat Account. Otherwise, holding report
need to be obtained by sending email to Link Cell Nagpur (bo1400@pnb.co.in). Please send
complete details of the customer along with PAN number. In case the SGB was purchased with any
other ID Number (viz. Aadhaar Number, Voter ID Number), then mention the number of that ID as
well.
Reply as on : 05.06.2024
40. Please provide the SOP on various modules of GBM viz. OLTAS, KVP, PPF, SCSS, SSA etc.
SOP on various modules of GBM has been made available as under: CBS Home Page Important
Links Finacle 10X Config and Docs GBM SOP Documents
Reply as on : 05.06.2024, Reference : GBM SOP Documents
41. How to issue No Dues Certificate through CBS system ?
No dues certificate may be issued through CBS Menu option NDCISSUE. For detailed guidelines,
please refer IRMD L&A Circular No 202/2021.
Reply as on : 05.06.2024, Reference : IRMD L& A 202/2021
42. We cound not mark the OTS/ NOTUP in system inadvertently, and so NPA account got
upgraded to standard category. How to restore the NPA classification
NPA classification for such account can be restored through menu option NPARST. For more
guidance, please refer SASTRA Division Circular No 63/2021
Reply as on : 05.06.2024, Reference : SASTRA Cir. No 63/2021
43. How to maintain waitlist of lockers in CBS
Use menu option WAITLIST.
Reply as on : 05.06.2024, Reference : RLBD Cir. No 02/2022
44. How to feed DP Indicator other than "D" (Derived) in CCOTH Accounts
Use HACDPM menu option for changing the DP indicator as per sanction. Before executing
HACDPM, branches/LCBs/ELCBs are required to get approval for the same through newly
customized menu option “CHGDP” menu option.
Reply as on : 05.06.2024, Reference : CRMD Cir. No 38/2021
45. How to get the breakup of the interest charged in any loan/ limit account
Use Menu option HINTPRF Enter the loan/ limit account number enter the date of interest applied in
the account in the field ORIGINAL INTEREST RUN END DATE. system will generate detailed report.
Reply as on : 05.06.2024
46. What is the menu option to open Simplified Demat Account for Existing to Bank (ETB)
customers based on exsting KYC of customers.
Menu option is OPNDEMAT. Detailed screen shots of the account opening process are given in
Customer Acquisition Division Circular No 16/2022
Reply as on : 05.06.2024, Reference : CAqD Cir. No 16/2022
47. How to ensure automatic recovery in TL Accounts from the Operative Accounts of the
customers ?
Modify the loan a/c ID in HACMLA, go to Loan Details Tab and feed the operative a/c ID in Operative
A/C ID field, set Repay Method 'E- Recover up to Effective Amt' and set 'Hold in Operative A/c for
Amt. Due' field Yes. For such loan accounts, If operative account is having sufficient balance for
recovery of overdue amount, system automatically deducts the same and recovers the overdue
amount from operative a/c and if operative account is not having sufficient balance for recovery of
overdue amount, system will mark lien for overdue amount on operative a/c and once the account is
having sufficient funds for recovery, system will recover the same.
Reply as on : 05.06.2024, Reference : CRMD Cir. No 07/2022
48. How to handle restructuring/ rescheduling of TL in CBS system ?
First use menu option RESDET and select Restructuring or Reschuduling and choose reason for
selecting the same. After verification of RESDET, invoke menu option HLARA. Process document for
HLARA is available as under: CBS HOME PAGE IMPORTANT LINKS FINACLE 10x FAQs HLARA
PROCESS and HLARA WITHOUT CAPITALIZATION.
Reply as on : 05.06.2024, Reference : CRMD Circular No 15/2022, 24/2022 and 34/2022
49. Is there any option in CBS to view various details of NPA Accounts on one screen
Yes. Use menu option NPACBAL. It will show All information of menu HNPACR (Ledger balance,
RI/DI, recorded charges, NPA balance, recoverable dues), Asset Class, Reason of NPA, Date of
NPA, Date of DB1, Subsidy Balance, ECGC balance, FITL flag, Wilful Defaulter Flag, Fraud Flag,
GECL flag, Free code 5, Provision, Tangible Security: Account level, Node level, If NPA due to
percolation main account number. The menu can also be used to inquire Last 90 days interest
debited and credits in CC/ OD Accounts (standard accounts).
Reply as on : 05.06.2024, Reference : SASTRA Cir. No 43/2022
50. System is not allowing disbursement in Loan account. It mandates to feed Draw Down
Schedule. Please guide.
In terms of IRMD L&A Circular No 137/2022, feeding of Draw Down Schedule using menu option
DISBSCH is mandatory before disbursement of all term loan accounts having Sanctioned Limit
above Rs. 1 Crore.
Reply as on : 05.06.2024, Reference : IRMD L&A Cir. No 137/2022
51. How to ensure mandatory capturing of operative account number/ NACH/ Check Off Facility,
contact details and other checks before disbursement ?
Use menu option PREDISB. For detailed guidance please refer CRMD Circular No 32/2022
Reply as on : 05.06.2024, Reference : CMRD Cir. No 32/2022
52. Menu option for reversal of Income & GST in bulk ?
Use menu option INCREVBK. For detailed guidance, please refer Finance Division Circular No
35/2022.
Reply as on : 05.06.2024, Reference : Finance Divn. Cir. No 35/2022
53. While doing OPACTF/ HAFSM, system gives a popup- regarding CKYCR and does not allow to
transfer the account to operative category. Please guide.
Confirmation of uploading/ scanning documents on CKYCR portal has been made mandatory at the
time of transfer of dormant account to operative category in menu option OPACTF and at the time of
unfreeze of account which were freezed with reason code 013 (KYC Non Compliance) in menu
option HAFSM.
Reply as on : 05.06.2024, Reference : Operations Division (KYC Section) Circular No. 08/ 2022
54. How to refund Interest and Penal Interest admissible on account of correction of mistakes as
per the powers vested as per Bank's guidelines ?
Refund of interest / penal interest is to be done by debiting the Interest Income Head. After getting
approval from competent authority, the Branches to take up with Zonal Office. ZC Users of Credit
Departments at Zonal Offices can grant / revoke rights of manual transactions in the Interest Income
Heads through menu option RINCM.
Reply as on : 05.06.2024, Reference : ITD: CBS Circular No 01/2023
55. Scheme code for opening FD account under Capital Gain Scheme
The Capital Gain term deposit accounts can be opened using scheme codes FDCPR (for maturity
option) and FDCPQ (for income option).
Reply as on : 05.06.2024, Reference : RLBD Circular No 11/2023
56. Menu for printing Mahila Samman Certificate
Passbook to be printed using menu option HPBP
Reply as on : 05.06.2024
57. What is AMTRELAX and for what it is used?
For exceptional & genuine cases encountered by the branches wherein Branchwise transaction limits
exceeds the restricted amount,a Menu AMTRELAX – Amount Relaxation has been customized in the
CBS. The Branches to enter the correct amount and reason while taking relaxation.
Reply as on : 05.06.2024, Reference : OPERATIONS DIVISION (General Banking) CIRCULAR NO.
03/2020
Topic: Operations - FI
Product: account opened at BC location
1. "Whether signature and photo of customers whose account is opened by BC agents to be

verified by branch official If yes, whether customer is to be present before the concerned
official"
"Yes, accounts opened by BC agents to be verified by branch officials. Please refer to FI DIVISION
CIRCULAR NO.15-2022,MAINTENANCE OF AOFS OF THE ACCOUNTS OPENED BY BC AGENTS
AT CSP LOCATIONS for detailed guidelines."
Reply as on : 18.12.2023, Reference : FI DIVISION CIRCULAR NO.15-2022
Product: AOF by BC at CSP
1. Will our officer verify SF account opened by csp center, kindly guide
Yes, AOFs including KYC documents should be verified countersigned by branch officials for all
accounts opened by BC agents at CSP locations.Please refer to FI DIVISION CIRCULAR NO.15-2022
dated 20.09.2022 where it is mentioneda. Branch officials to ensure to obtain all AOFs of the accounts
which were opened at CSP Bank Mitra location within the stipulated time line. b. AOFs including KYC
documents should be verified countersigned by branch officials. c. After verification of the physical
KYC documents and the AOFs and authenticating the account in the CBS, these accounts are to be
activated by branch officials.
Product: BC account
1. "What is the process and which doc required to open BC agent account"
Kindly refer FI division circular 08-2023 for detail guidelines.
Reply as on : 16.12.2024, Reference : FI division circular 08-2023
2. "SirPlease provide a circular of bc agent."
"Please refer to FI division cir. no. 08-2023,POLICY ON BUSINESS CORRESPONDENTS and 03-
2024, BUSINESS CORRESPONDENTS (BCs) GRADED CERTIFICATION PROCESS REVISION OF
GUIDELINES FOR TRAINING CERTIFICATION OF BCs."
Reply as on : 04.03.2024, Reference : "Please refer to FI division cir. no. 08-2023,POLICY ON
BUSINESS CORRESPONDENTS and 03-2024, BUSINESS CORRESPONDENTS (BCs) GRADED
CERTIFICATION PROCESS REVISION OF GUIDELINES FOR TRAINING CERTIFICATION OF
BCs."
Product: Charges at BC location
1. When a customer withdraws or deposits cash at a BC center, service charges, usually Rs20-,
are charged from his account with narration CASHDEP FIK CHARGE or CASHWDLFIK. Kindly
share the latest circular number for these transaction charges at BC locations.
The charges are given in PSFID/FINANCIAL INCLUSION/CIRCULAR NO- 07/2017 REG: REVISION
OF CHARGES AT BC LOCATIONS
Product: Claim process under PMJJBY and PMSBY
1. Where to send claim for pradhanmantri suraksha bima yojna

Jansuraksha portal is a platform where all the process of enrolment, claim lodgment and claim
settlement have been integrated. Bankers and Insurance partners have to use this portal for
enrolment, claim lodgment, claim settlement and report generation. Branch office user can lodge claim
under PMJJBY/PMSBY schemes at Jansuraksha Portal : https://www.jansuraksha.in/login or by login
on CBS home page into the porta and sending it to the respective insurance company.l.
Reply as on : 03.11.2023, Reference : FI DIVISION/CIRCULAR NO.- 16/2023
Product: PMJJBY claim process
1. "What is Time limit for submit claim documents by nominee in bank for pmsby and pmjjby.
Please guide circular reference also."
"Preferably within 30 days. Please refer to FI division cir. no. 02-2021, 03-2021 and 16-2023."
Reply as on : 29.01.2024, Reference : FI division cir. no. 02-2021, 03-2021 and 16-2023
2. "What are the documents required for PMJJBY claim if nominee is minor and there is not
appointee mentioned on PMJJBY enrolment form"
please refer MODIFICATION IN PMJJBY CLAIM LODGEMENT PROCESS , FI division circular 04-
2023
Reply as on : 22.12.2023, Reference : FI division circular 04-2023
Product: PMJJBY PMSBY Enrolement
1. "Can we enroll any customer of our bank for PMJJBY And PMSBY without his her consent"
"no we cant."
Reply as on : 29.01.2024, Reference : Page 8 of FI DIVISION/CIRCULAR NO.- 16/2023
Product: SBBDA account
1. "What is the maximum withdrawal limit for SBBDA account What is the maximum cash
withdrawal limit for PMJDY cardsKindly provide detailed circular about SBBDA accounts"
Please refer to RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.08-2022. Minimum of six
withdrawals in a month, including ATM withdrawals The minimum free withdrawals available to the
BSBD Account holders can be made at all ATMs(own-bankother bank ATMs). is allowed in a BSBDA
account. No maximum withdrawal limit has been prescribed. As per RBI guidelines bank can allow
withdrawal or other facilities free of charge than the minimum prescribed level. If additional facilities
(Withdrawal-cheque book, etc.) are provided free of charge by the bank the account will be classified
as BSBDA and if the additional facilities are provided with levy of charges then the account does not
remain BSBDA.Maximum cash withdrawal in PMJDY debit cards is Rs. 25000 per day."
Reply as on : 18.12.2023, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.08-
2022
Topic: Operations - Govt Business, KYC and Currency Chest

Product: ATM
1. can we issue ATM to a permanantly disabled person without both hands

YES BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHERLIABILITIES
BUSINESS CIRCULAR NO. 132024
Product: KYC
1. Can we update KYC of intersol CIF in CRM or DMS

OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 092024 KYC UPDATION OF INDIVIDUAL
CUSTOMERS THROUGH DOCUMENTMANAGEMENT SYSTEM (DMS) WITHDRAWL OF KYC
UPDATIONTHROUGH CRMCCBM
Reply as on : 30.05.2024, Reference : KYC Section 09/2024
2. How ckycr done by accounts opened at bc locations where no document is scaned and
uplaoded at branch level only signature is scanned where as ckycr needs scanned document
like aadhar pan etc
REFER OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 092024
Reply as on : 30.05.2024, Reference : KYC Section 09/2024
Product: Locker
1. Can dormant account be active for recovery of Locker rent

REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHERLIABILITIES
BUSINESS CIRCULAR No. 08 2024
Product: PPF
1. can we grant loan against ppf account.if yes kindly mention cicrcular
A subscriber can avail loan from hisher PPF account in case of need.The first loan can be taken in the
third financial year from the financial year in which the account was opened.The amount of loan will be
restricted to 25 of the balance including interest at the end of the first financial year. REFER GBD
Circular No.87 2019
Topic: Operations - Operations and CASA Back Office

Product: Operations - Operations and CASA Back Office
1. What is capial gain account

For detailed guidelines related to capital gain are available in RETAIL LIABILITY BUSINESS
DIVISION CIRCULAR NO. 11/2023
Reply as on : 21.06.2024, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO.
11/2023
Product: Operations - Operations and CASA Back Office
1. WHICH TYPE OF ATMDEBIT CARD PROVIDE INTERNATIONAL LOUNGE ACCESS

Refer BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI BUSINESS OTHER LIABILITIES
BUSINESS CIRCULAR NO. 242023 DIGITAL PRODUCT - DEBIT CARD PREPAID CARD (all
variants and available facilites)
Reply as on : 05.07.2024, Reference : BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI
BUSINESS OTHER LIABILITIES BUSINESS CIRCULAR NO. 242023
2. can branch issue new passbook to customer having account in another branch
In CBS environment there are no restrictions if supported by application or request of the customer. In
order to provide better customer service and ease of banking, one more facility e-statement
registration has now been introduced through WhatsApp Banking. Refer DBTD CIRCULAR NO.
422023 also through email pnb one etc Refer Book of Instructions (Operations) Chapter-IV Customers
Accounts - General Instructions page 140.(Guidelines related to passbook
Reply as on : 21.06.2024, Reference : DBTD CIRCULAR NO. 42/2023
3. Minor account operated by mother, however minor became major now but she abended her
house. Her mother wish to withdrawal cash from the account. please guide can we permit her
mother to withdraw cash from the account operated by her and her daughter not p
From the date the minor becomes a major, he has the sole right to operate the account (not the
guardian)
Reply as on : 21.06.2024, Reference : kyc 05/2024
4. WHICH TYPE OF ATMDEBIT CARD PROVIDE INTERNATIONAL LOUNGE ACCESS
Refer BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI BUSINESS OTHER LIABILITIES
BUSINESS CIRCULAR NO. 242023 DIGITAL PRODUCT - DEBIT CARD PREPAID CARD (all
variants and available facilites)
Reply as on : 21.06.2024, Reference : BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI
BUSINESS OTHER LIABILITIES BUSINESS CIRCULAR NO. 242023
5. kindly guide regarding issuance of Cheque and Debit card to illiterate persons
Illiterate customers are not issued cheque books. Debit cards can be issued there are no restrictions
for illiterate persons
Reply as on : 21.06.2024
6. Can a system generated letter be generated for customer whose locker rent is due
"Locker Reports can be generated by LKREPM (LOCKREP4) Please Refer chapter 27 available in
Finacle 10 user manual (CBS) in knowledge repository for details.
Reply as on : 21.06.2024, Reference : Chapter 27 available in Finacle 10 user manual (CBS)
7. Can we issue debit card to illiterate customer with thumb impression with his/her consent?
Yes they can be issued . Refer pt 2.1 Eligibility for Debit Card Issuance Page 19 of Debit Card Policy
FY 2023-24 BA RM DIVISION - CIRCULAR NO. 032023
Reply as on : 21.06.2024, Reference : BA RM DIVISION - CIRCULAR NO. 032023
8. In scale IV branch how many officials may have 100 power
Maximum 2 users with Work Class 100, in BranchesOffices headed by Scale IV and above Officers,
i.e. Very Large and Extra Large Branches Offices.
Reply as on : 21.06.2024, Reference : IAD Circular No. 12/2019
9. In case of Death of Husband , Can female opertae account as karta if she is having two adult
sons
There is no restrictions regarding female karta in section 6 of Hindu Succession Act. For guidelines
refer pt 2.2.2.4 Joint Hindu FamilyHUF Death of Karta. Page 89 of POLICY ON BANKS LITIGATION
FOR FY 2023-24 LAW DIVISION CIRCULAR NO 03LAW2023.A Woman can be the Karta of a family
in her capacity as a coparcener of the HUF, if she is the eldest member of the family
Reply as on : 21.06.2024, Reference : LAW DIVISION CIRCULAR NO 03LAW2023
10. Rules about society?
"Rules of society are defined in resolution of the concerned society.For documentation and other
related aspects refer Book of instructions (operations) available in knowledge repostiory .Term body
of individuals includes societies
05/2024
11. Can a customer nominate anyone without physically visiting branch?
Facility to registerupdate nomination is available through Internet Banking PNB One Mobile App i.e.
without visiting branches. BOs to generate EDW report PNB 2.0 Reports- OPR-002 for list of eligible
deposit accounts for nomination for reaching out to account holders without nominee registration
Reply as on : 21.06.2024, Reference : CUSTOMER CARE CENTRE CIRCULAR NO. 42/2023
12. What are they documents required to open saving account of TRUST
) Registration certificate ii) Trust deed iii) Permanent Account Number or Form No.60 of the trust iv)
Documents, as specified in Section 2, relating to beneficial owner, the managers, officers or
employees, as the case may be, holding an attorney to transact on its behalf. v) the names of the
beneficiaries, trustees, settlor and authors of the trust vi) the address of the registered office of the
trust and vii) list of trustees and documents, as are required for individuals under Section 2 for those
discharging role as trustee and authorised to transact on behalf of the trust.
05/2024
13. While settling death claim case of locker facility without nominee whether letter of
administration is required or succession certificate is sufficien
When Succession Certificate Letters of Administration Probate is produced as proof of Title, the
genuineness of the document be checked(inspect personally or through counse). It is upto the
satisfaction of sanctioning authority. Refer pt 2.2.4 Legal representation Page 80 of law division
032023
Reply as on : 21.06.2024, Reference : Law division 032023
14. SOP for change of scheme codec of a current account into auto sweep account
Change scheme code using menu option HACXFRSC In HACM menu option in flexi deposit tab
mark auto sweep field as YES
Reply as on : 21.06.2024
15. What is processof sending letter of thanks
REVIEW OF THE PROCESS OF SENDING “LETTER OF THANKS / WELCOME LETTER refer
OPERATIONS DIVISION (CASA BACK OFFICE) CIRCULAR NO. 6 /2023
Reply as on : 21.06.2024, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) CIRCULAR
NO. 6 /2023
16. SOP for current account openimng process through DMS?
REFER OPERATIONS DIVISION (CASA BACK OFFICE) Circular No. 05/2023
Reply as on : 21.06.2024, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) Circular No.
05/2023
17. where can we fing latest guidelines related to daily monitoring system ?
Refer Operations Division (General Banking) Circular No. 25 /2023
Reply as on : 21.06.2024, Reference : Operations Division (General Banking) Circular No. 25 /2023
18. How to avail PPS facility?
facility of Positive Pay System (PPS) through branch, Internet Banking Service (IBS- Retail &
Corporate), Mobile Banking Service (PNB ONE) and SMS Banking. Accordingly, the customer may
submit the details of cheque in Positive Pay System through Branch, IBS (Retail & Corporate), PNB
ONE and SMS Banking.
Reply as on : 21.06.2024, Reference : OPERATIONS DIVISION (GENERAL BANKING) CIRCULAR
NO. 22/2023
19. KYC policy is available in which circular
OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 14/2023
05/2024
20. Where can one found job card for DMS
Job Card for Branches & CBO’s is available on Knowledge Centre - Knowledge
RepositorySOPsOperations Division.
Reply as on : 21.06.2024, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) Circular No.
09/2023
21. In how many days Records or the information of the customer due diligence carried out by the
third party is obtained ?
Immediately from the third party or from the Central KYC Records Registry
05/2024
22. What is GBPA NO. and its full form
GBPA-General Bank Power of AttorneyIt is a document by virtue of which an officer of the Bank is
entitled to sign. on behalf of the Bank. It is applied online through HRMS and granted accordingly by
HO
Reply as on : 21.06.2024, Reference : GBPA
23. How many persons can we nominate in saving account?
One
24. What are the formalities for Breaking open of the Locker.
Refer para 9 at page no 75 Break open of locker of BA RM DIVISION SAVING DEPOSIT, DEBIT
CARD NRI BUSINESS CIRCULAR No. 01 2023"
Reply as on : 21.06.2024, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI
25. What is the timing of customer for operating locker in branch?
The operative timings for Safe Deposit Vault (Lockers) should end half an hour before the close of
office hours. Please refer para D of point no 14 at page no 84 of BARMD cir no 012023.
Reply as on : 21.06.2024, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI
26. kindly guide Jan dhan saving Account guidleines regarding transaction limit and other
details.
Refer FI Div circular 122023 dt 3052023
Reply as on : 21.06.2024, Reference : FI Div circular 122023 dt 3052023
27. Whether PNB Rupay Select Debit Card is issued to all staff members without charges
There will be no charges to staff members for Debit card issuance and AMC on all variant of Debit
cards. Refer
Reply as on : 21.06.2024, Reference : BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIBAILITIES BUSINESS CIRCULAR NO. 082023
28. Account is in either or survivor mode can we give debit card to second holder or not
Debit card can be provided ,For guidelines refer eligible conditions as per
Reply as on : 21.06.2024, Reference : BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIBAILITIES BUSINESS CIRCULAR NO. 032023
29. If main account holder deceased in mode of operation is E/S,now survivor wants to operate
account,what is the process?
Upon the death of one of the holders of a joint account, where the relative account opening form
provides for payment of balances to the survivors (either or survivorFormer or survivor), the account
will, of course, continue and payment can be made to survivor(s). The survivor(s) should be
requested to transfer the balance into a new account in his or their own names. A fresh account
opening form etc. would be taken. Refer pt 37.3 (b) page 121 of CHAPTER IV CUSTOMERS
ACCOUNTS - GENERAL INSTRUCTIONS of book of instructions(operations) which is available in
Knowledge Repository.
Reply as on : 21.06.2024, Reference : Book of instructions(operations)
30. Can we open a current account of customer if party is enjoying credit facility"
"As per RBI and IRMD LA cir no. 39-2023, There is no restriction on opening or maintaining of
current accounts by banks if exposure is less than Rs.5 Cr. As per IRMD LA cir no. 145-2023,
ZOCAC is the permitting authority for opening or maintaining of current account with our bank or
other bank in case of sole banking. Kindly guide if this permission from ZOCAC is to be obtained for
less than Rs.5 Cr also in case borrower is dealing with us under sole banking."
Reply as on : 21.06.2024, Reference : IRMD LA cir no. 39/2023
31. What is the procedure to unfreeze account frozen with Code-011
"Only Incumbent Incharge can verify Account frozen as per instructions by Investigative Regulatory
body (CBIPoliceEDCIDRBISEBI etc.) has been generated in the CBS system while unfreezing
accounts having reason code 003,006,007,017,020,021,11,999 and the new reason code 022 refer
Operations Division (General Banking) Circular No. 01 2021 for detailed guidelines"
Reply as on : 21.06.2024, Reference : Operations Division (General Banking) Circular No. 01 2021
32. What are the criteria to open savings auto sweep g deposit account"
To convert a account to Sweep In account firstly, change the scheme code of ac to required scheme
using HACXFRSC menu option.secondly, in HACM menu option in Flexi deposit tab, mark auto
sweep field as Yes.the ac will be converted to auto sweep ac.
Reply as on : 21.06.2024
33. Which document is required to open a private school account and an educational society pan
card is valid as tax proof to open a school account kindly guide us and provide required
documents list.
"For legal entity documents refer pt 12 page 38 of OPERATIONS DIVISION (KYC SECTION)
CIRCULAR NO. 05/2024
05/2024
34. Can customer request to handover his atm card to third person as customer is nri and living
in usa.
Refer pt 2.1.3 Debit Card can be issued to (iv) P.A. Holder/ holder of mandate Page 19 of Debit Card
Policy BA & RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS & OTHER
LIBAILITIES BUSINESS CIRCULAR NO. 03/2023
35. Roles and responsibilities of customer service associates.
REFER HRMD CIRCULAR NO. 755/2024
Reply as on : 21.06.2024, Reference : REFER HRMD CIRCULAR NO. 755/2024
36. can staff withhold payment in an account due to it being a Non-KYC account
Refer pt 20. Freezing and closure of Non- KYC Compliance Accounts page 41 of Operations Division
(KYC Section) Circular No. 05/2024
Reply as on : 21.06.2024, Reference : Operations Division (KYC Section) Circular No. 05/2024
37. what is the procedure for withdrawal money from account if account holder is hospitalized
and in ICU.customer is not able to sign or in state to confirm the transaction .as account
holder is in unconscious state and his family member want to withdrawal mo
Refer Inspection and audit division circular no 64/2007. I&A CIRCULAR LETTER NO. 82 / 2009
dated dec 7, 2009(Operation of Bank Accounts by Old / Sick / Incapacitated Customers)
Reply as on : 21.06.2024, Reference : Inspection and audit division circular no 64/2007
Topic: Risk, Audit and Complaince - Complaince, Vigilance, I and A, Fraud Risk
management
Product: Compliance, Vigilance & IAD
1. Can a concurrent auditor check entire physical cash of currency chest on his weekly
inspection. if yes please mention circular no.
Please be guided by INSPECTON AND AUDIT DIVISION CIRCULAR NO: 19/2023 dated 30/03/2023
Reg - CONCURRENT AUDIT POLICY FOR DOMESTIC AND OVERSEAS BRANCH/OFFICES FOR
FY 2023-24 which mentions "Accounting of currency chest transactions and delays / omission in
reporting to RBI" but not the entire cash of the CC".
Reply as on : 15.05.2023
2. Can any PNB Bank employee create youtube channel for share personal experience on social
media platform after bank duty . Please suggest circular and other things.
You Tube Channel can be created by a staff member in individual capacity but in light of HRDD
Circular No. 782 dated 15/09/2018 Reg.: Social Media Policy for Employees & CORPORATE
COMMUNICATION DIVISION CIRCULAR NO. 04/2020 dated 07/12/2020 Reg: Sharing of Internal
Guidelines Over Social Media by Employees. Also if there is any aspect of remuneration from the
social media the same should be brought to the knowledge of Bank before starting the same as it is
not allowed as per OSR.
Reply as on : 15.05.2023
3. Can second man issue office order to subordinate staff members in presence of branch
incumbent?
The office order can be issued by the Incumbent InCharge only. In the absence of the Incumbent
InCharge the second man can issue the office order.
Reply as on : 15.05.2023
4. Can the date of birth be changed as submitted by the customer in Sukanya samridhi account
as DOB at the time birth certificate is submitted and now Aadhar card submitted by the
borrower.
Please be guided by GBD CIRCULAR NO. 31/2020 dated 01/06/2020 Reg - Sukanya Samriddhi
Account Scheme which mentions "The application in Form-1 (Annexure – 1) for opening an account
shall be accompanied by birth certificate of the girl child in whose name the account is to be opened,
along with required documents of guardian" There is no reference of Aadhar Card, so the DoB would
be that mentioned on the Birth Certificate.
Reply as on : 15.05.2023
5. Can we credit the FDR proceeds to a proprietory current account if his savings account has
been closed.
No, the same is not allowed as per extant rules of Bank and the customer be advised to either open a
saving A/c with us or provide a saving A/c number of any other Bank for the proceeds to be credited.
Reply as on : 15.05.2023
6. Can we do third party payment exceeding 50000 in bifurcated amount?
Please be guided by IAD Circular No 31 /2018 dated 01/10/2018 Reg - Consolidated circular on
INTERSOL TRANSACTIONS IN CUSTOMERS ACCOUNTS for details. The limits are fixed on per
day basis so a payment of more than 50,000/- is not allowed in saving A/c.
Reply as on : 15.05.2023
7. Can we issue passbook of other sol.kindly guide through circular
Please be guided by IAD Cir. No. 32 /2017 dated 21.08.2017 Reg - CUSTOMER S ACCOUNTS -
GENERAL INSTRUCTIONS where there is no reference of such restriction. The passbook may be
issued after exercising required due diligence as detailed in the circular.
Reply as on : 15.05.2023
8. Can we link mobile number of illiterate customer in his/her account through ALERTS menu so
that he/she can get transaction update of his/her account on his/her mobile number? what is
the relevant circular? should we deny to link mobile number or NO? if No
Please be guided by CBS Circular No – ITD/CBS/43/2010 dated 10/05/2020 Reg.: SMS Alerts Facility
which mentions "The facility of SMS is available to all customers of the Bank" if the illiterate customer
gives a request for sms alert the same should be accepted by the bank after confirming the same with
the customer.
Reply as on : 15.05.2023
9. Can we make single demand draft more than 10lakh through cheque?
Please be guided by Circular No: ITD/CBS/60/2014 dated 30/09/2014 Reg - Consolidated Circular on
Demand Drafts which mentions "Do not issue single draft for 10 lakhs & above".
Reply as on : 15.05.2023
10. Can we open account of a minor of age 17 if the minor has no natural gurdian alive and he is
living with his uncle. Can we take the documents of uncle as gurdian and open account in self
mode? The minor belongs to Hindu community.
No, the uncle can be considered as guardian if he is appointed by court as legal guardian of the
minor by honourable court.
Reply as on : 15.05.2023
11. Can we transfer amounts in pnb accounts by using Combo Vouchers?
PNB 69 - Combo Transfer Voucher is used by Bank to transfer amount between Office A/c or for
recovery of charges / margin money from the customer s A/c. It is not to be used for transfer of fund
between customer s A/c. For further guidance, HO: IAD may be contacted.
Reply as on : 15.05.2023
12. Circular regarding Annual Deed Checking.
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 90 / 2021 dated 19/05/2021 Reg
- CONSOLIDATED CIRCULAR - MORTGAGE OF IMMOVABLE PROPERTIES / ASSETS which
mentions "Every year, stock taking of title deeds be also done by branch official on rotation basis and
certificate to this effect should be given by the checking official, which should be recorded in the
register mentioned above for movement of title deeds".
Reply as on : 15.05.2023
13. customer has deposited post office cheque on 15-12-2022 and cheques return with other
reason link failure , we have sent cheque 4 times but rejected with same reason every time .
but on 5-01-2023 customer visited post office himself then told us to pres
The request of the customer be forwarded to the concerned Post Office with the sequence of events
and copies of return memo asking them to pay the interest amount as the "lack of service" was on
their part.
Reply as on : 15.05.2023
14. Customer wanted receiving counterfoil for Inward clearing cheque from official even after chq.
Drop box.
Please be guided by Code of Bank’s Commitment to Customers which mentions "We may provide a
drop box facility to enable you to deposit cheques to be sent for collection. Necessary precaution will
be taken to ensure that cheques deposited in the drop box are properly and promptly accounted for.
However, you may, if you so desire, hand over cheques at the counter against acknowledgement
instead of depositing in the drop box".
Reply as on : 15.05.2023
15. Father’s Name in the customer’s PAN and AADHAR cards do not match. We had directed the
customer to rectify the same and submit the acknowledgement. kindly guide circular
regarding title mismatch of customer as customer is not conveince.
There is no such reference available in circular. However, if the mismatch is due to any omission the
correctness of the father's name may be ascertained by asking for the class X passing certificate of
the customer.
Reply as on : 15.05.2023
16. Fixed Deposit account in joint name with either or survivor operation, it it mandatory to obtain
signature of all the depositors on pre-matured closure of the account. please guide.
Yes, For closure of the A/c the signature of all the A/c holders is required. Because the Mode of
operation is E/s and would not be applicable for closure of the A/c.
Reply as on : 15.05.2023
17. FOR NEFT AND RTGS DEBIT CHEQUE VOUCHER PAY TO IS WRITING YOUR SELF FOR
NEFT?OR PAY TO BENIFICIARY NAME?
The word "Yourself" is to be explicitly mentioned on the Cheque as the amount is to be paid by the
applicant to us and we remit the amount to the beneficiary on behalf of the applicant through the
NEFT / RTGS System.
Reply as on : 15.05.2023
18. Head cashier work profile with details.
Please be guided by IAD CIRCULAR NO.31 /2016 dated 05/12/2016 Reg - BOOK OF
INSTRUCTIONS(OPERATIONS) CHAPTER XXVII–PASSING & SIGNING POWERS OF BANK’S
OFFICIALS for details.
Reply as on : 15.05.2023
19. How many cheque is to be taken for bulk rtgs? Also, should inter rtgs account be involved or
it is to be done directly?
From Circular No. ITD/CBS/13/2009 dated February 9, 2009 & ITD/CBS/12/2010 dated February 8,
2010 Reg: Facility of Upload of bulk transactions of RTGS/NEFT in CBS, it may be inferred that only
a single cheque would be required and no office A/c should be involved and the customer s A/c be
debited directly.
Reply as on : 15.05.2023
20. How many times return memo can be issued on same cheque presented for
payment/transfer?
There is reference of any cap on the number of "Return Memo" is to be issued.
Reply as on : 15.05.2023
21. If a company's few shareholders allege dispute among directors, do we need to freeze
account operation after getting their letter even without waiting for NCLT s/Govt s order to do
the same?
There is no specific reference available. You may be guided by IAD CIRCULAR NO.32 /2017 dated
21/08/2017 Reg - BOOK OF INSTRUCTIONS(OPERATIONS)–CHAPTER-IV CUSTOMER’S
ACCOUNTS-GENERAL INSTRUCTIONS for details.
Reply as on : 15.05.2023
22. If a third party cheque presented for cash payment, So how much can we pay the customer
without any identity card verification? Also confirm whether physical copy of Identity card is
required at counter or not. Is any prescribed limit for exemption of ID
If the bearer word is not stricken off on the cheque then there is no need to ascertain the identity of
the bearer. Please be guided by IAD Circular No 31 /2018 dated 01/10/2018 Reg - Consolidated
circular on INTERSOL TRANSACTIONS IN CUSTOMERS ACCOUNTS for details. The limits are
fixed on per day basis so a payment of more than 50,000/- is not allowed in saving A/c.
Reply as on : 15.05.2023
23. In case of illiterates customer payment upto ten thousand it is mandatory for officers they
verify thumb impression please provide circular and related information.
Please be guided by CIRCULAR NO 21/2018 dated 05/06/2018 Reg - BOOK OF INSTRUCTIONS
(OPERATIONS) CHAPTER-VI SAVING ACCOUNTS which mentions "When a depositor has to
make a withdrawal, he/she will personally call at the Bank alongwith the Pass Book, the left/right
hand thumb impression of the depositor, will be taken on the withdrawal slip, in the presence of the
passing official. Before passing it for payment, the passing official will ensure by reference to the
photograph, the passbook, the identification mark(s), if any, that the withdrawal is being made by the
depositor himself/herself. He will also ascertain from the depositor the correct amount of withdrawal
and in token of his having done so, will affix his initials against the amount mentioned in the
withdrawal form".
Reply as on : 15.05.2023
24. In case of rtgs,neft in the face of the cheque it is in favour of bank,ie yourself or the party
name i.e. beneficiary.
The word "Yourself" is to be explicitly mentioned on the Cheque as the amount is paid by the
applicant to us and we remit the amount to the beneficiary on behalf of the applicant through the
RTGS System.
Reply as on : 15.05.2023
25. In practice it is said that officer is available for 24/7 for branch and even if he has complete his
work on time he cant leave branch without branch head permission after 5:00 PM also, this
thing is written anywhere or it is verbally applicable?
The detail may be found in OSR. Detailed guidelines can be sought from HO: HRDD / HRMD.
Reply as on : 15.05.2023
26. Is pps mandatory for cash payment above rs 50000?
Please be guided by OPERATIONS DIVISION (GENERAL BANKING) CIRCULAR NO.16/2023
dated 03/04/2023 Reg - MANDATORY POSITIVE PAY CONFIRMATION (PPS) FOR THE CHEQUE
OF AMOUNT Rs. 5 LAKHS & ABOVE PRESENTED IN CLEARING for details.
Reply as on : 15.05.2023
27. Is there any guideline to change the bait money after some time or can we use the bait money
if required?
Please be guided by Security Division Circular No: 15/2020 dated 22/05/2020 Reg - Standard
Operating Procedure on Cash Handling and Remittances - Bait Money for details.
Reply as on : 15.05.2023
28. One customer want to add his surname in his account. when he opened his account with
support of adhar card that account is opened properly. But now he is submitting application
for correcting in account name as per his new adhar card. kindly guide us can
Please be guided by Operations Division (KYC Section) Circular No. 05/2022 dated 26/04/2022 Reg
- KNOW YOUR CUSTOMER (KYC) POLICY, 2022 for details.
Reply as on : 15.05.2023
29. One of our customers having a current account in proprietorship. he want to change existing
account from prop to partnership. Can i change existing account from prop to partnership.
There is no such reference available in circular. However, in my opinion since the nature of entity
(firm) has changed (even under the same name) a new A/c may be opened.
Reply as on : 15.05.2023
30. Please Guide how to settle PPF account against Death Claim .
Please be guided by 11. CLOSURE OF THE ACCOUNT ON DEATH OF THE ACCOUNT HOLDER:-
in GBD Circular No.87 /2019 dated 30/12/2019 Reg - PUBLIC PROVIDENT FUND SCHEME.
Reply as on : 15.05.2023
31. Pls guide regarding opening account of minor whose both guardians are blind and illiterate.
How to proceed with minor s account opening.
"Please be guided by "6.4 ACCOUNTS IN THE NAMES OF MINORS" given in IAD Cir. No.32/2017
dated 21.08.2017 or CHAPTER–IV CUSTOMER S ACCOUNTS-GENERAL INSTRUCTIONS."
Reply as on : 15.05.2023
32. Sir in case of cash credit account if customer is deceased and have submitted his documents
to close the account but due to the system error the account has not been closed after2
years. his legal heirs came and complain then the account is closed whether
Claim is applicable in case of deposit A/c. You, are requested to clarify / detail your query for an
appropriate response to be submitted.
Reply as on : 15.05.2023
33. We have FDR of amount 30.00 Lakh in the name of deceased customer who is survived by his
wife and legally adopted son. Nomination in FDR is in the name of his adopted son who is
minor but his mother has produced a court order dated 21.12.2021 stating that
The bank would have been discharged of its duties by paying the amount to the named guardian of
the minor nominee as per the nomination. After the production of the court order, Bank has to comply
with the court order after duly verifying the authenticity of the order and keeping the same in Bank s
record for future reference.
Reply as on : 15.05.2023
34. We have one cash counter in our Branch. Any lunch time prescribed for staff including
Cashier? All are following lunch time from 2 PM to 2:30 PM. In spite of finishing lunch early
(say 10 mnts) & during religious fasting, Staff & Cashier avails full 30 mi
Please be guided by CCC CIRCULAR LETTER NO.08/2017 dated 20/11/2017 REG: CONTINUITY
OF CUSTOMER SERVICE DURING BUSINESS HOURS IN BRANCHES- STAGGERING OF
LUNCH HOURS for details. However the lunch break of an employee should be of 30 minutes.
Reply as on : 15.05.2023
35. we have to transfer Rs 50.00 lakhs to another Saving Account of PNB but customer is illiterate
person with thumb impression and having no cheque . Can we transfer the amount on
voucher of customer and also guide along with circular.
As per extant guidelines "No cheque book will be issued to an illiterate depositor who must attend the
bank personally for withdrawing money". However as per RBD(Resource) HO, CIRCULAR:
No.67/2017 dated 29/08/2017 - Reg - CONSOLIDATED CIRCULAR - JOINT ACCOUNT OF
ILLITERATE PERSON WITH OTHERS AND ISSUANCE OF CHEQUE BOOK IN THESE
ACCOUNTS may be referred for issuance of cheque in the A/c. There is no reference of effecting
transfer of fund through a voucher is available in the circulars.
Reply as on : 15.05.2023
36. What is the definition of first party, second party and third party in case of a cheque
In case of cheque the First party is the drawer of the cheque (who has issued the cheque), the
second party would be the drawee i.e. the Bank (where the A/c has been opened) and the third party
is the payee (bearer of the cheque other than the A/c holder).
Reply as on : 15.05.2023
37. What is the procedure for locker break open,if husband and wife were divorced wife has given
letter to close the locker but the husband whereabouts is not traceable and he is the one who
is having the keys and wife is not ready to pay the locker rent kin
"There is no such reference available in the circular. You are advised to seek guidance from Law
department of concerned CO in the matter."
Reply as on : 15.05.2023
38. What to do with old pay order whome details are not traceable. Can we credit in income.
The details of old / unpaid PO/CO can be obtained from the MIS Server and the origin of the fund
may be traced to credit the amount to the concerned Account/s. If the PO still remains untraceable
the same may be credited to miscellaneous income Head.
Reply as on : 15.05.2023
39. While giving non personalised card in either survivor account. Both account holders
signature is required or not?
While issuing debit card in A/c with mode of operation E/S, signature of both the A/c holders would
be required as issuing a debit card does not come under "operation".
Reply as on : 15.05.2023
40. Who is supposed to be the guardian of a Muslim minor ? Is there any recent change?
Please be guided by IAD Cir. No.32/2017 dated 21.08.2017 CHAPTER–IV CUSTOMER S
ACCOUNTS-GENERAL INSTRUCTIONS for details.
Reply as on : 15.05.2023
Topic: Risk, Audit and Complaince - Integrated Risk Management

Product: Rating
1. Rating as per ABS 2023 is already done in PNB Trac, whether fresh rating as per ABS 2023 is
again required in case of enhancement as ABS as on 31.03.2024 is not available.
No fresh rating required however as per IRMD Circular No.- 372019, date 31.12.2019 In case the
value of assets purchasedadded exceeds 50, of existing value of block assets, two separate rating
should be conducted i.e. i) under the new project and ii) of the existing business. Thereafter, single
point score should be worked out. In cases, where the value of gross block assets purchasedadded is
less than 50 of its exiting value of gross block assets, a single rating may be conducted on our regular
model.
Reply as on : 27.06.2024, Reference : IRMD Circular No.- 372019, date 31.12.2019
2. As per Master Circular 552020-CREDIT SCORE MODELS FOR MSME LENDING- PNB SCORE
SME, MSME advances Rs. 2 lac upto Rs. 50 lac Traders will be scored inPNB Score (RAD) and
as pre IRMD Circular No. 212022, The threshold limit for PNB SMEFarm score has been r
As per IRMD LA Cir. No. 51 2024 - Credit Management and Risk Policy, rating model for Traders Loan
(New) and Traders loan (renewal) are avaliable under PNB Score however these credit Scorecards
are part of PNB Score, though the schemes covered under these Scorecards pertains to MSME
portfolio having exposure upto Rs. 100 Lakhs.
Reply as on : 27.06.2024, Reference : IRMD LA Cir. No. 51 2024
Topic: Sales and marketing - Third Party products

Product: Third Party Products
1. scss ac
What is your question please
Reply as on : 19.06.2024
2. Account closing
What is your question please
Reply as on : 19.06.2024
3. customer of our bank having a credit card and made a transaction by credit card for rs 78000
and convert this transaction in EMI. Now he want proper EMI breakup statement to proceed
further.can we do it and from where we can get the same.
Ask customer to mail creditcardpnb@pnb.co.in from his registered mail id
Reply as on : 18.06.2024
Topic: Sales and Marketing - Deposit Products

Product: Sugam Term Deposit account
1. "What is the minimum deposit amount for a Sugam Term Deposit account? "
"The minimum deposit amount is Rs. 10,000/- and thereafter in multiples of Rs. 1/-, with a maximum
amount less than Rs. 100 crore."
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 26/22
dated 22.09.2022
2. "What is the period of deposit for Sugam Term Deposit? "
"The period of deposit can range from 46 days to 120 months even for incomplete quarters for
deposits up to Rs. 10 crore, and from 46 days to 36 months even for incomplete quarters for deposits
above Rs. 10 crore to less than Rs. 100 crores."
dated 22.09.2022
3. "Is premature withdrawal of deposit allowed for Sugam Term Deposit?"
"Yes, the depositor has the facility to withdraw any amount before maturity in multiples of Rs. 1/-
subject to a minimum withdrawal of Rs. 1000/- at a time, whenever needed without breaking the entire
deposit and without losing interest on the remaining deposit under the scheme. "
dated 22.09.2022
Product: ACCOUNT OPENING
1. Any customer who is not able to come in branch and out of stations wants to do KYC is there
any solution to do kyc
Please refer KYC Division Circular No. 6/2023 and use options of video kyc for the same.
Reply as on : 04.08.2023, Reference : KYC DIV CIR NO 6/2023
2. What are the schemes of pensions available in our bank for defence personnel
Kindly refer RLBD CIR NO. 08/2022 for guidelines in this regard.
Reply as on : 04.08.2023, Reference : RLBD CIR NO. 8/2022.
3. A company wants to open a current account with us and their are three directors as per MOA
and AOA but the problem is two of them are foreign national and only one person have a
business visa and the other have a tourist visa. Can we open such accounts an
Please refer OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 6/2023 and RBD ® CIR NO.
24/2020
Reply as on : 25.07.2023, Reference : KYC DIV CIR NO. 06/2023 and RBD R CI NO. 24/2020
Product: ACCOUNT OPERATIONS
1. How to claim for Accidental Insurance in Salary Account

KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023 FORTHE SAME
Reply as on : 18.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 17/2023
2. how many nominee can we made in saving bank account
The nomination can be made in favour of only one individual, irrespective of the fact that the account
is in joint name. kindly refer IAD cir. 322017 for the same
Reply as on : 17.08.2023, Reference : IAD CIR NO. 32/2017
3. whether it is necessary to take 2 address proof for updating address in customer account or
we can update the address through one address proof
kindly refer Operations ( KYC) division cir. 062023 for the same.
Reply as on : 10.08.2023, Reference : KYC DIV 06/2023
4. can two illiterate person with both left hand and right hand thumb Impression operate an
account with the mode as either or survivor
Please refer IAD Cir. 32/2017 book of instructions on customer account-general instructions
Reply as on : 09.08.2023, Reference : IAD CIR IAD CIR. 32/2017
5. What are the discretionary powers period wise for refund of non credit related service charges
kindly be guided as per RBD(Resources) Cir. 292020 for the same.
Reply as on : 09.08.2023, Reference : RBD RESOURCES Cir 29/2020
6. Can we open SB in rakshak scheme for defence pensioner
Kindly refer RLBD Cir 082022 for the same
Reply as on : 09.08.2023, Reference : RLBD CIR NO. 08/2022
7. Can cheque book be issued to illitterate person
Please refer IAD Cir. 32/2017 book of instructions on customer account-general instructions
Reply as on : 05.08.2023, Reference : IAD CIR IAD CIR. 32/2017
8. Is witness required for withdrawal of left thumb impression or right thumb impression
refer IAD Cir. 32/2017 BOOK OF INSTRUCTIONS (OPERATIONS) CHAPTER-IV CUSTOMERS
ACCOUNTS-GENERAL INSTRUCTIONS
Reply as on : 04.08.2023, Reference : IAD CIR NO 32/2017
9. Cash handling charges (Deposit at Base Branch) lastest circular required.
Please refer IRMD LA CIR NO. 207/2021 and RLBD CIR NO. 15/2022.
Reply as on : 04.08.2023, Reference : IRMD LA CIR NO. NO 207/2021 AND/RLBD CIR NO. 15/2022
Product: Annuity Term Deposit Scheme For Victims Of Road Accidents
1. "Who is eligible to open a Motor Accident Claims Annuity (Term) Deposit Account (MACAD)?"
"Individuals, including minors through their guardians, can open a Motor Accident Claims Annuity
(Term) Deposit Account (MACAD) in their single name. The account holder must have received a one-
time lump sum amount, as decided by the Court / Tribunal, and wishes to receive the same in Equated
Monthly Installments (EMIs), comprising a part of the principal amount as well as interest."
Reply as on : 12.07.2023, Reference : Refer RLBD Cir. 17/20 dated 30.03.2020
2. "What is the tenure for a Motor Accident Claims Annuity (Term) Deposit Account (MACAD)?"
"The tenure for a Motor Accident Claims Annuity (Term) Deposit Account (MACAD) ranges from 36 to
120 months. If the deposit is made for a longer period (more than 120 months), it will be booked as per
the direction of the Court. The prevailing rate of interest will be applicable as per the tenure of the
deposit."
3. "What facilities are available with MACT Claims Saving Bank Account?"
"MACT Claims Saving Bank Account is a savings bank account that can be opened by the claimants
of victims of road accidents to place the funds received from Motor Tribunals as per court orders. The
minimum/maximum balance requirement is not applicable, and the interest rate applicable is the same
as regular savings bank accounts. However, facilities such as cheque book, debit card, ATM card,
welcome kit, internet banking, and mobile banking are not allowed with this account."
Product: CAPITAL GAIN ACCOUNT
1. One of our customers wants to open capital gain account,please advise how to open this ac
and related guidelines.
Please refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 11/2023 for same.
Product: CASH VAN DUTY

1. Please share duty of officer in cash van of currency chest
kindly refer IAD Circular No. 18/2017 for the same.
Reply as on : 25.07.2023, Reference : IAD CIR NO. 18/2017
Product: Current Account General scheme
1. "Who is eligible to open a General Current Account under the Current Account General
scheme?"
"Individuals, Joint accounts, Sole proprietary concerns, Partnership firms, HUFs, Companies,
Association of persons, Society, Trusts, Body Co-operatives, Charitable and other institutions are
eligible to open a General Current Account under the scheme."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020
2. "What is the minimum initial deposit required to open a General Current Account?"
"The minimum initial deposit required to open a General Current Account varies and is circulated by
HO: IRMD from time to time. It is advisable to check with the bank for the current minimum initial
deposit requirement before opening an account."
Product: Current Account-Point Of Sale
1. "What is PNB "Current Account-Point Of Sale" Scheme?"

"PNB "Current Account-Point Of Sale" Scheme is a special scheme for current accounts that offers
concessional charges and freebies for Point of Sale (POS) transactions. The scheme is targeted
towards customers in Tier 3 to Tier 6 cities/North East states and Jammu & Kashmir for the "Vikas"
Current Account and customers in Tier 1 & Tier 2 cities for the "Samridhi" Current Account."
2. "What are the eligibility criteria for opening a current account under this scheme?"
"Resident individuals, Sole Proprietorship Firms, Hindu Undivided Family (HUF), Partnership Firms
and Limited Liability Partnerships (LLPs), Private and Public Limited Companies, and One Person
Companies (OPCs) are eligible to open a current account under this scheme. All other entities that are
eligible to open a current account can also avail of this scheme."
3. "What are the charges for non-maintenance of Quarterly Average Balance (QAB) under this
scheme?"
"If the customer fails to maintain the QAB, the charges will be as prescribed by the bank from time to
time, and the freebies offered under the scheme will be withdrawn. The QAB for Rural areas is
Rs.1000/-, Semi-Urban is Rs.2000/-, and Urban & Metro is Rs.5000/-. For "Samridhi" Current Account,
the minimum QAB is Rs.100,000/-."
Product: DEPOSIT SCHEMES
1. Please provide consolidated circular for FDR scheme Code

kindly refer RBD(R) Cir. 152020 and subsequent circulars in this regard
Reply as on : 04.10.2024, Reference : RBD-R-20/2020
2. minimum balance matainance in current account so that cash handling charges are not
charged
kindly refer BARM Current deposit account 192023 for minimum QAB and RLBD Cir. 152022 for cash
handling charges
3. SAVING FUND GOLD SALARY ACCOUNT HAVING OVERDRAFT FACILITY OF 128000-,NOW
DUE FOR RENEWAL,CAN WE RENEW THE SAME
indly be guided according to BARM saving deposit cir. 172023 for salary saving account and other
facilities related to this account.
Reply as on : 06.07.2024, Reference : BA&RM SD 17/2022
4. SirMadam,Kindly share the circular number providing the details of different types of Debit
Cards providing to our customer and their respective features like Lounge Facility,etc.
kindly refer BARM saving deposit cir. 242023 for the same.
5. how many txn in a month of saving general account of withdwral and deposit.
kindly refer RLBD Cir. 082022 on saving deposit schemes for the same.
6. Is Spouse of deceased staff member eleigible for 1 extra interest rate on deposits.
kindly refer BARM saving deposit Cir. 092024 on deposit policy for the same
7. What is the amount of Branch head Power for settlement of deceased claim with nominee.
incumbent incharge in any scale(scale I TO Scale VI) has full power for sanction of claim case with
nomination facility. Kindly refer law division Cir. 082022 for power chart to settle deceased claim case.
8. Who has the power to waive off MAB charges deducted in current platinum account Kindly
quote the circular
kindly refer RBD(R) Cir. 292020 for the same.
Reply as on : 04.05.2024, Reference : RBD R - 29/2020
9. we have an HNW customer who wants to pre-mature renewal of his term deposit. Kindly guide
us if pre-mature renewal can be done and how If renewal can be done what will be the ROI in
the account
kindly refer BARM saving deposit Cir. 092024 for the same.
Reply as on : 26.04.2024, Reference : BA&RM 09/2024
10. scheme code for opening FDR for tenure more than 10 years and circular also.branch has to
made this fdr due to court order
kindly refer RBD(R) 172020 182020 and OPERATIONS DIVISION (Back Office Section) Cir. NO. 03
2021 for the same
Reply as on : 19.04.2024, Reference : OPERATIONS DIV 03/2021
11. Kindly refer the circular to open the saving account for foreign student
kindly refer RBD(R) Cir. 452019 for the same
Reply as on : 16.04.2024, Reference : RBD CIR NO. 45/2019
12. In PNB Sugam Scheme in either or survivour mode,In this scheme any borrower withdrawl
half part amount of fdr or not before due date and half amount extend
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No. 92023
Reply as on : 11.04.2024, Reference : BA&RM CIR SD- NO. 09/2023
13. please guide the scheme of govt employee salary scheme in which overdraft facility is
available
LIABILITIES BUSINESS CIRCULAR No 172023
Reply as on : 10.04.2024, Reference : BA&RM CIR SD -NO. 17/2024
14. Is ex staff spouse can be get 1 additional interest more than applicable card rates
kindly refer BARM saving deposit Cir. 162023 for the same.
Reply as on : 05.04.2024, Reference : BA&RM CIR NO. 16/2023
15. key feature of PNB SALARY SAVING ACCOUNT SCHEME
KINDLY REFERBA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023 FOR THE SAME
Reply as on : 21.03.2024, Reference : BA&RM 17/2023
16. Kindly guide for share application money account opening process
kindly refer BARMTPP Cir 272023 for the same
Reply as on : 21.03.2024, Reference : BARMTPP Cir 272023
17. What are the guidelines and procedure for waivement reversal of cash handling charges
incurred to customer
Reply as on : 07.03.2024, Reference : RBD-R 29/2020
18. can we issue credit card to NRE and if yes then what is procedure
KINDLY REFER BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (CREDIT
CARD DEPARTMENT) CIRCULAR NO. 022023 FOR THE SAME
Reply as on : 02.03.2024, Reference : BA&RM-CC- 02/2023
19. A current account customer wants OD facility in his current account for which he is giving
adequate FD . He has been offered to open OD against FD account but he needs OD limit in
his current account only . Can it be done please guide
KINDLY REFER BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (BARM)
CURRENT DEPOSITS MAB CIRCULAR NO. 032024 AND IAD Cir. 1720217 for the same
Reply as on : 20.02.2024, Reference : BA&RM CURRENT DEPOSIT 03/2024
20. Is there any charges for Rupay Platinum Debit Card issued in Women Power Saving account
LIABILITIES BUSINESS CIRCULAR No 222023 FOR THE SAME.
Reply as on : 17.02.2024, Reference : BA&RM SD CIR NO. 22/2023
21. PLEASE LET US KNOW THE CIRCULAR BANK GUIDELINES FOR CLEAN OVERDRAFT IN
CURRENT ACCOUNTS
kindly refer BARM)CURRENT DEPOSITS MABCIRCULAR NO. 032024for the same
Reply as on : 02.02.2024, Reference : BA&RM MAB 03/2024
22. Spouse of deceased ex-staff is eligible for 1 extra ROI on Fdr or not
kindly refer BARM saving deposit cir. 162023 for the same
Reply as on : 25.01.2024, Reference : BA&RM SD CIR NO. 16/2023
23. What are term deposit consolidated guidelines where mentioned premature closure penelty
and other guidelines for fdr
kindly refer RBD(R) cir. 152020 for the same
24. In pensioner Saving (pension accounts) bank provide any insurance
kindly refer RLBD Cir 082022 for the same
25. pnb association, fixed deposit interest rate staff interest is applicable
LIABILITIES BUSINESS CIRCULAR No 162023
Reply as on : 06.01.2024, Reference : BA&RM DIV CIR NO. 16/2023
26. kindly confirm the spouse of retired staff have benefit of additional rate plus one percent rate
of interest for the deposits kept in the name of staff spouse
kindly refer BARM Division cir.162023 for the same.
Reply as on : 01.01.2024, Reference : BA&RM DIV CIR NO. 16/2023
27. Is there any scheme of Bank where customer can deposit on daily basis in Recurring Deposit
Scheme
KINDLY REFER RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED CIRCULAR
NO.202020 FOR Guidelines on Recurring Deposit Schemes
Reply as on : 20.12.2023, Reference : RBD (R) CIR NO. 20/2020
28. Savings account unnati transaction half year limit no of transaction
kindly refer RLBD Cir. 082022 for the same.
Reply as on : 20.12.2023, Reference : rlbd cir no. 08/2022
29. Can we open a Saving fund account jointly operated by both the persons in the scheme code
SBBDA, where the joint holder(second person) is already having a saving fund
account(SBGEN) in our branch.
Dear sir, BSBDA Account may be opened by anINDIVIDUAL singly or jointly. Holder of Basic Saving
Bank Deposit Account will not be eligible for opening any other saving bank deposit account in the
same bank. BSBDA holder will be required to close all existing saving fund account in our Bank
within 30 days from the date of opening of theaccount. For details kindly refer RLBD Cir. 082022
Reply as on : 08.12.2023, Reference : RLBD CIR NO. 8/2022.
30. can we close capital gain account without maturity
kindly refer RLBD Cir.112023for the same
31. one customer XYZ wants to make a fixed deposit certificate of any company for tender
purpose without providing any KYC doc is it possible if possible please guide as per circular
kindly refer RBD(R) Cir. 152020 for fixed deposit schemes of the bank
32. if ex-staff is deaseased his spouse is getting family pension, will spouse get staff rate on fixed
deposites
Kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 162023 on deposit policy for the same.
33. In case of pnb tax saver FD if a super senior citizen deposits for over 5 years, whether extra
80 bps is offered or not
Please refer RLBD cir. 132022 and RBD(R) cir. 152020 for the same.
Reply as on : 27.11.2023, Reference : RLBD CIR NO. 13/2022 AND 15/2020
34. We need to open a CAPITAL GAINS Account Savings account.Kindly guide us how to open
CAPITAL GAINS SB AccountCan we use the tab or not The customer is EX-STAFF and already
having SAVINGS ACCOUNT under staff scheme
kindly refer RLBD cir. 112023 for the same
Reply as on : 17.11.2023, Reference : RLBD CIR NO 16/2023
35. Dear Sir,Kindly guide if FD is in joint name with ES mandate, can any change before maturity
be done by the sign of single holder or both have to sign (for ex. Customer wants to change
the autorenewal period before maturity)
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS
OTHERLIABILITIES BUSINESS circular No 162023 for the same
Reply as on : 16.11.2023, Reference : BA & RM CIR NO. 16/2023
36. CAN WE OPEN SAVING FUND ACCOUNT WITH SCHEME CODE SBBDA AS JOINT ACCOUNT
WITH MODE OF OPERATION EITHER OR SURVIVOR
The Account may be opened by an INDIVIDUAL singly or jointly, minors of the age of 10 years and
above, minors under naturallegal guardianship. Kindly refer RLBD 082022 for the same
37. As in case of FDR Mode of operation is valid only on the date of maturity, is relinquishment
form mandatory if 1st hold has expired second holder approaches bank for pre-mature
closure
Please refer kindly refer RBD(R) Cir. 152020 for the same.
38. What is cash deposit charges in CAGEN accounts
Please refer kindly refer RLBD Cir. 152022 for the same
Reply as on : 08.11.2023, Reference : IRMD LA CIR NO. RLBD CIR NO. 15/2022
39. where I can find all the fixed deposit scheme details provided by our bank
40. where I can find all the fixed deposit scheme details provided by our bank
41. Guidelines on Prudent sweep for individual and for institution
kindly refer RLBD Cir. 082022 and 022023 for the same.
42. Guidelines on Prudent sweep for individual and for institution
kindly refer RLBD Cir. 082022 and 022023 for the same.
43. Is stamp is mandatory on current account cheque
Please refer BA&RM CIR NO. 09/2023 for the guidelines in this regard
44. Is stamp is mandatory on current account cheque
Please refer BA&RM CIR NO. 09/2023 for the guidelines in this regard
45. What is the percentage of penal interest on pre closure fixed deposit
Please refer BA&RM CIR NO. 23/2023.
47. What is maximum amount limit for fixed deposit under sugam deposit scheme through online
mode
LIABILITIES BUSINESS CIRCULAR No. 92023 for sugam FDR
49. Can an ATM card be given to a blind Kindly replyThanks Regards
Dear sir, debit card can be issued to Specially-abled persons (including visually challenged persons)
on their request. Kindly refer BA RM Division - saving deposit, Debit Card, NRI Business and other
liabilities Cir. No. 032023 for the same.
50. is a defense family pensioners account eligible to be covered under RAKSHAK PLUS scheme
Kindly refer RLBD consolidated Cir. 082022 for the same.
51. Is a existing sb and current ac holder enjoy the fecilities of pnb twin casb ac by changing the
scheme of both
kindly refer RLBD cir. 16 2021 for the same
Reply as on : 29.09.2023, Reference : kindly refer RLBD cir. 16 2021 for the same
52. As per Circular no. 0822 of Retail liability business division, Provision of Overdraft against
salary is available in PNB mysalaryaccount.Kindly provide guidelines for the overdraft against
the same
LIABILITIES BUSINESS CIRCULAR No 172023 FOR THE SAME
Reply as on : 29.09.2023, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIABILITIES BUSINESS CIRCULAR No 172023
53. what is the relevant circular(Master circular comprising of procedures scheme codes and
guidelines) to open capital gain accounts and due diligence while opening such accounts.
kindly refer RLBD cir. 112023 for capital gain account scheme. also co-ordinate with IT team of your
circle office for CBS related issues.
Reply as on : 28.09.2023, Reference : RLBD cir. 112023 for capital gain account scheme.
54. Pnb raksak scheme. What is cir no
Kindly refer RLBD CIR NO. 08/2022 for guidelines in this regard.
Product: FIXED DEPOSIT
1. Kindly guide with circular on premature closure of quarterly interest fixed deposits
kindly refer RBD RESOURCES Cir 152020 for the same.
Reply as on : 04.08.2023, Reference : RBD RESOURCES Cir 15/2020
Product: GOVERNMENT BUSINESS
1. We are in receipt of application for loan of Rs. 3 lakh against Amount OS on PPF.Customer has
already withdraw 50 amount of PPF.Now he request to provide loan on the Balance which is Os
on PPf after withdrwal of 50.My question is that can we provide him l
Loan facility in a PPF account shall be available up to the end of the 5th financial year from the end of
the year in which the initial subscription was made.kindly refer GBD Cir 872019 for the same.
Reply as on : 09.08.2023, Reference : GBD CIR NO. 87/2019.
Product: LOCKER OPERATIONS
1. Can Term deposit of customer be utilized for recovery of locker rent due
INDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No.
01 2023 FOR THE SAME.
2. What are the guidelines for Nomination in Locker or Locker Holders
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No.
01 2023 FOR THE SAME.
3. What is the concession available for staffs in case of locker rentPlease mention the circular.
kindly refer saving deposit debit card,nri business division cir 01/2023
4. What is the concession available for staffs in case of locker rentPlease mention the circular.
Please refer refer saving deposit debit card,nri business division cir 01/2023 for the same.
Product: NRE Rupee Sugam Term Deposit
1. "What is the minimum and maximum deposit amount for the NRE Rupee Sugam Term Deposit
scheme?"
"The minimum deposit amount is Rs. 10,000 and there is no maximum limit for the deposit amount."
2. "What is the tenure range for the NRE Rupee Sugam Term Deposit scheme?"
"The minimum tenure is one year and the maximum tenure is 10 years."
3. "Can the depositor withdraw any amount before maturity without losing interest on the
remaining part of the fixed deposit under the scheme?"
"Yes, the depositor can withdraw any amount before maturity in multiples of Rs. 1,000/- without losing
interest on the remaining part of the fixed deposit under the scheme. However, the residual amount
should not go below Rs. 10,000/- after part withdrawal."
4. "Who is eligible to open an NRE Rupee Sugam Term Deposit account with PNB?"
"NRIs (Non-Resident Indians) in Single or Joint capacity are eligible to open an NRE Rupee Sugam
Term Deposit account with PNB."
Product: NRO Sugam Term Deposit account

1. "Who is eligible to open an NRO Sugam Term Deposit account?
"Any Non-resident Indian (NRI) or person of Indian origin can open NRO Sugam Term Deposit
account. The account should be opened by the non-resident account holder himself and not by the
holder of power of attorney in India."
2. "Can the account be held jointly with residents or non-residents?"
"Yes, the account may be held jointly with residents and/or with non-residents. However, if held jointly
with residents, it can only be on a ‘former or survivor’ basis."
3. "What is the minimum deposit amount for NRO Sugam Term Deposit account?"
"The minimum deposit amount is Rs.10,000/- and thereafter in multiples of Re.1/- with a maximum
amount of Rs.10.00 Crore."
4. "Can premature withdrawal of the deposit be made before maturity?"
"Yes, the depositor has the facility to withdraw any amount before maturity in multiples of Rs.1000/-
any time whenever the customer needs it without breaking the entire deposit and without losing
interest on the remaining deposit under the scheme. No penalty will be levied in respect of the part
withdrawal of deposit in multiples of Rs.1000/- before maturity."
Product: Ordinary Term Deposit Scheme
1. "What is the minimum deposit amount required to open an Ordinary Term Deposit Scheme
account?"
"The Term Deposit Ordinary (TDO) account can be opened with a minimum deposit of Rs. 100/- and
thereafter in multiples of Rupee one (Re.1/-) with a maximum amount of Rs. 1,99,99,999/-."
2. "What is the period of deposit and interest rate offered under the Ordinary Term Deposit
Scheme?"
"The Ordinary Term Deposit Scheme offers a period of deposit for any period from 7 days to 179 days.
"
3. "Can premature withdrawal or part withdrawal be made under PNB Tax Shield - Fixed Deposit
Scheme?"
"No, premature withdrawal or part withdrawal is not allowed before the lock-in period of 5 years.
However, in case of the depositor's death before the maturity of the term deposit, the levy of penalty
would be exempted and the nominee/legal heir will be allowed premature payment even before the
lock-in period as per the rules."
Product: Overdraft Facility to Pensioners
1. "Who is eligible for the Scheme for Providing Overdraft Facility to Pensioners?"
"Pensioners who are drawing their pension from branches of the bank and have a satisfactory conduct
of their account are eligible for the overdraft facility under this scheme."
2. "What is the amount of overdraft limit that can be availed under this scheme?"
"The overdraft limit under this scheme is up to one month's net pension amount. This is calculated as
the last pension amount credited to the pensioner's account after deducting all other loan instalments."
3. "How is the overdraft to be repaid under this scheme?"
"The overdraft amount is to be repaid from the pension payable for the next month. The overdraft limit
is renewed on a yearly basis. It is important to note that ESI pensioners and pensioners who have
availed the loan facility against pension under the bank's personal loan to pensioners scheme are not
eligible for the overdraft facility under this scheme."
Product: PNB Agni Rakshak Scheme
1. "Who is eligible for PNB Agni Rakshak Scheme?"

"All employees of defense covered in the Agnipath Scheme of the Government of India are eligible for
PNB Agni Rakshak Scheme. The scheme includes personal accidental insurance of Rs.50 lakh and
air accidental insurance of Rs.1 crore, zero balance salary account, sweep facility, OD facility, no cash
handling charges, free unlimited cheque book, free fund transfer, unlimited free DD/PO, rebate for
AMC of lockers for 3 years, free SMS alerts, free debit cum ATM card, credit card facility, additional
insurance on debit card, and zero balance savings bank account to the parents, spouse, and
dependent children of the "Agni Rakshak" primary account holder."
dated 23.12.2022
Product: PNB Arogya Saving Scheme
1. "Who is eligible to open an account under PNB Arogya Saving Scheme?"

"An individual falling in the age group between 18 years to up to 60 years is eligible to open an
account under PNB Arogya Saving Scheme scheme"
Reply as on : 03.04.2023, Reference : Refer RLBD Cir 20/22 dated 05.07.2022
2. "Are NEFT/RTGS/IMPS facilities available for free under PNB Arogya Saving Scheme scheme"
"Yes, NEFT/RTGS/IMPS facilities are available for free online under PNB Arogya Saving Scheme
scheme"
3. "Are IBS/MBS/ SMS Alerts available under PNB Arogya Saving Scheme scheme?"
"Yes, IBS/MBS/ SMS Alerts are available under PNB Arogya Saving Scheme scheme
4. "What is the Care Health Insurance facility available under PNB Arogya Saving Scheme
scheme?"
"The Care Health Insurance facility under PNB Arogya Saving Scheme scheme provides two variants,
Variant-1: Cancer Indemnity, and Variant-2: Daily Cash Allowance."
Product: PNB Basic Saving Bank Deposit Account (BSBDA)
1. "Who can open a PNB Basic Saving Bank Deposit Account (BSBDA)?"
"An individual, whether singly or jointly, minors of the age of 10 years and above, minors under
natural/legal guardianship, illiterate or visually impaired persons are eligible to open a PNB Basic
Saving Bank Deposit Account (BSBDA)."
2. "What are the features and facilities associated with the PNB Basic Saving Bank Deposit
Account (BSBDA)?"
"The PNB Basic Saving Bank Deposit Account (BSBDA) does not have any minimum balance
requirement and allows for a minimum of six withdrawals in a month, including ATM withdrawals."
3. "Can a PNB Basic Saving Bank Deposit Account (BSBDA) holder open any other saving bank
deposit account in the same bank?"
"No, the holder of a PNB Basic Saving Bank Deposit Account (BSBDA) will not be eligible for opening
any other saving bank deposit account in the same bank. The BSBDA holder will be required to close
all existing saving fund account in the bank within 30 days from the date of opening the account."
Product: PNB Bulk Fixed Deposit Scheme account
1. "Are premature renewal/extension and part withdrawal allowed under PNB Bulk Fixed Deposit
Scheme?"
"No, premature renewal/extension and part withdrawal are not allowed under PNB Bulk Fixed Deposit
Scheme. Auto-renewal and conversion of interest options are also not allowed."
2. "Who is eligible to open a PNB Bulk Fixed Deposit Scheme account?"
"Individuals (singly or jointly), minors who have attained the age of 10 years and above in their own
name, proprietorship/partnership firms, commercial organizations, companies/corporate bodies, Hindu
Undivided Family, associations, clubs, societies, trusts or religious/charitable or educational
institutions, municipality or Panchayat, government or quasi-government body can open a PNB Bulk
Fixed Deposit Scheme account. Even illiterate and blind persons can open the account."
3. "What is the minimum deposit amount for PNB Bulk Fixed Deposit Scheme?"
"The minimum deposit amount for PNB Bulk Fixed Deposit Scheme is Rs.10 crore. Deposits can be
made in multiples of Re.1."
Product: PNB Elite Saving Fund Scheme
1. "What are the features and benefits of the PNB Elite Saving Fund Scheme?"
"The PNB Elite Saving Fund Scheme offers various features and benefits such as free cheque leaves,
free RTGS/NEFT/IMPS charges, free stop payment instruction charges, free account statement
charges, free cash deposit and withdrawal charges, concession in respect of documentation and
processing charges for HL/VL, WTC, demat account, locker rent, credit card, investment options, and
offers such as complimentary spa sessions and discounted health checkup facility."
2. "Who is eligible to open a PNB Elite Saving Fund Scheme?"
"The saving account can be opened by resident individuals (either singly or jointly) only."
3. "What are the variants of the PNB Elite Saving Fund Scheme?"
"The variants of the PNB Elite Saving Fund Scheme are Premium, Executive, Grand, and Royal."
Product: PNB Junior SF Account
1. "Who is eligible to open a PNB Junior SF Account?"

"A PNB Junior SF Account can be opened by a minor of any age through his/her natural or legally
appointed guardian. Minors above the age of 10 years are allowed to open and operate savings bank
accounts independently, if they so desire. "
2. "What are the features of the PNB Junior SF Account?"
"The features of the PNB Junior SF Account include a zero minimum quarterly average balance
requirement, zero initial deposit, free cheque leaves up to 50 per year, free NEFT charges up to
Rs.10,000/- per day, free issue of demand drafts for school/college fee, an allowed ATM/debit card
subject to debit up to Rs.5000/- per day, and allowed internet and mobile banking facilities with only
view facility."
3. "Can the freebies and concessions under the PNB Junior SF Account be withdrawn?"
"Yes, to arrest the misuse of Minor Accounts, all the concessions and freebies under the scheme shall
be withdrawn after attaining the age of 18 years."
Product: PNB MyBiz Current Account Scheme
1. "Details about the scheme not visible"

New name of the scheme is General Current Account Scheme
Product: PNB MyBiz Plus Current Account Scheme
1. "Details about the scheme not visible"

New name of the scheme is Smart Banking Current Account Scheme
Product: PNB MySalary Scheme
1. "Who is eligible for the PNB MySalary Scheme?"

"Regular employees of Central Government, State Government, PSU, Government-Semi Government
Corporation, MNCs, Reputed Institutions, Reputed Corporate, Reputed Educational Institutions, etc.,
are eligible for the scheme.
dated 28.12.2022
2. "What are the different variants available in the PNB MySalary Scheme?"
"The scheme has five variants: Broanze, Silver, Gold, Premium, and Platinum, based on the
employee's gross monthly salary. The gross salary ranges for these variants are as follows: Broanze :
Rs. 10000 Silver: Rs. 10,001 & above up to Rs. 25,000/- Gold: Rs. 25,001 & above up to Rs. 75,000/-
Premium: Rs. 75,001 & above up to Rs. 1,50,000/- Platinum: Rs. 1,50,001 and above"
dated 28.12.2022
3. "What is the maximum overdraft limit available under the PNB MySalary Scheme?"
"The overdraft limit varies based on the variant of the scheme. The maximum overdraft limits are:
Silver: Rs. 50,000/- Gold: Rs. 1,50,000/- Premium: Rs. 2,25,000/- Platinum: Rs. 3,00,000/-"
dated 28.12.2022
4. "What is the Personal Accidental Insurance (PAI) cover available under the PNB MySalary
Scheme?"
"The PAI cover amount varies based on the variant of the scheme. The PAI cover available is: Silver:
Rs. 30.00 lakhs Gold: Rs. 40.00 lakhs Premium: Rs. 45.00 lakhs Platinum: Rs. 50.00 lakhs"
dated 28.12.2022
5. "Does the PNB MySalary Scheme provide a sweep facility?"
"Yes, Savings Bank accounts opened/maintained under the scheme have Sweep-in, Sweep-out
facility. The sweep facility will be allowed for tenor 7 days to 365 days, and the sweep out shall be
after a threshold deposit of Rs. 20,000/- in the salary account, in multiples of Rs. 1,000/-."
dated 28.12.2022
Product: PNB Power Savings account
1. "Who is eligible to open a PNB Power Savings account?"

"A resident individual woman can open the account under the scheme. A joint account can also be
opened under the scheme, but the first name should be of a woman."
2. "What are the freebies and concessions offered under the PNB Power Savings scheme?"
"The scheme offers various concessions such as a 25% concession in locker rent for the first year,
free cheque leaves up to 50 per year, free issuance of statement, and a Platinum Debit Card. It also
provides free NEFT transactions and one free demand draft per month up to Rs.10,000/-. Additionally,
customers can enjoy concessions in respect of documentation charges for housing loans, vehicle
loans, and personal loans."
3. "What are the requirements to claim the Accidental death Insurance cover?"
"The Accidental death Insurance cover of Rs.2.00 lakh or Rs.5.00 lakh is admissible if the Quarterly
Average Balance in the account during the last calendar quarter remains equal to or more than
Rs.25,000/-. Minimum one transaction on POS/E-Com during the last 90 days is also required, and the
Platinum Debit card should have been used within 45 days as per extant guidelines. If the customer
chooses to have a Classic debit card, then the Personnel Accident Insurance is restricted to Rs.1.00
lakh."
Product: PNB Pranam Fixed Deposit account
1. "Who is eligible to open a PNB Pranam Fixed Deposit account?"

"Individuals aged 55 years and above, including illiterate and blind persons, can open this account. In
case of a joint deposit, the primary holder of the account must be a senior citizen."
2. "What is the maximum deposit amount allowed under this scheme?"
"The maximum amount that can be deposited in a PNB Pranam Fixed Deposit account is
Rs.1,99,99,999/-."
Product: PNB Rakshak Plus Scheme
1. "Who is eligible for PNB Rakshak Plus Scheme?"

"All serving and non-serving defense personnel, including those from BSF, CRPF, CISF, ITBP, State
Police Force, Metro Police, Research and Analysis Wing (RAW), Intelligence Bureau (IB), Central
Bureau of Investigation (CBI), Indian Coast Guard Personnel, Para-Military personnel, Gentlemen
cadets and Special Forces at Central & State level, are eligible to open a salary account under the
scheme. The scheme also extends benefits to pensioners who draw their pension through PNB
Branches and CPPC."
Product: PNB Samman Saving Account
1. "What is the overdraft facility offered with a PNB Samman Saving Account, and who is eligible
for it?"
"The overdraft facility offered with a PNB Samman Saving Account is up to Rs. 1,00,000/- or four times
the monthly pension (net of arrears, if any) whichever is lower. This facility is available to pensioners
whose pension is being processed by the bank through CPPC and all employees retired from the bank
and drawing pension/family pension being processed by PF & Pension Department of Bank. The
account should be a joint account with the spouse, and the maximum age of the pensioner should be
70 years at the time of sanction of overdraft."
2. "Who is eligible to open a PNB Samman Saving Account?"
"Pensioners and prospective pensioners, including all employees retired from Punjab National Bank
who have given a mandate for credit of their pension in the account, are eligible to open a PNB
Samman Saving Account. The account will be opened preferably jointly with the spouse."
3. "What are the charges for not maintaining the minimum quarterly average balance in a PNB
Samman Saving Account?"
"There are no charges for not maintaining the minimum quarterly average balance in a PNB Samman
Saving Account."
Product: PNB Select Saving Account
1. "Who is eligible for PNB Select Saving Account?"

"An individual falling in the age group between 25 years and up to 40 years is eligible for PNB Select
Saving Account."
2. "What is the minimum quarterly average balance (QAB) required to maintain in the PNB Select
Saving Account?"
"The minimum QAB required to maintain in the PNB Select Saving Account is Rs. 5,000/-."
3. "Will there be any charges for non-maintenance of the QAB in the PNB Select Saving
Account?"
"Yes, charges will be applicable if the QAB is below the minimum QAB required to be maintained for
the general saving account. Also, freebies will be withdrawn if the prescribed QAB is not maintained."
Product: PNB SF PRUDENT SWEEP ACCOUNT FOR INSTITUTIONS
1. "What is the minimum Quarterly Average Balance for standard variant of PNB SF Prudent
sweep Account for Institutions.
"Minimum Quarterly Average Balance for standard variant of PNB SF Prudent sweep Account for
Institutions is Rs. 1.00. Lakhs.
Product: PNB SF Prudent Sweep account for institutions
1. "What is the minimum quarterly average balance required for the PNB SF Prudent Sweep
account for institutions?"
"The minimum quarterly average balance required varies based on the variant chosen - Rs. 1.00 Lakh
for the Standard variant, Rs. 5.00 Lakh for the Classic variant, and Rs.10.00 Lakh for the Advantage
variant."
Reply as on : 01.06.2023, Reference : "Consolidated Circular No. 08/2022 dated 10.03.2022 & RLBD
CIR No.14/2023
2. "Is there any loan/overdraft facility available against FFD in the PNB SF Prudent Sweep
account for institutions?"
"No, there is no loan/overdraft facility available against FFD in the PNB SF Prudent Sweep account for
institutions."
CIR No.14/2023
3. "Who is eligible to open PNB SF Prudent Sweep account for institutions?"
"Accounts can be opened as per RBI directives for opening Saving Fund Accounts of eligible
INSTITUTIONS."
CIR No.14/2023
Product: PNB SF Prudent Sweep Deposit Scheme
1. "How does the Sweep In and Out feature work under PNB SF Prudent Sweep Deposit Scheme?
"The Sweep In and Out feature takes place in Savings Accounts after the cut off level of Rs. 50,000/-,
i.e., having a balance of over Rs. 50,000/- with a minimum Sweep-out/ Sweep-In of Rs. 5,000/- and
thereafter in multiples of Rs. 5,000/- to/from Fixed Deposit. FDR’s under this scheme can be issued for
a minimum period of 46 days and a maximum period of 179 days. The funds will be swept in i.e.
cancellation of Fixed Deposit, in case of need on Last In First Out Basis (LIFO)."
Reply as on : 27.05.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022 & 31/22 dated
11.11.2022
2. "Who is eligible to open a PNB SF Prudent Sweep Deposit Scheme account?"
"Only individuals are eligible to open this account."
11.11.2022
3. "What is the minimum deposit required to open a PNB SF Prudent Sweep Deposit Scheme
account?"
"The initial deposit and minimum quarterly average balance required is Rs. 25,000/-"
11.11.2022
Product: PNB Smart Banking Current Deposit Scheme
1. "Is there any concession in cash withdrawal charges for PNB Smart Banking Current Deposit
Scheme?"
"Yes, there is a concession in cash withdrawal charges according to the variant opted for and ranges
from Rs. 1 lakh to Rs. 10 lakh. Customers can withdraw cash up to the prescribed limit per day without
any charges, and thereafter, applicable charges will be levied."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020, 38/22 dated
30.12.2022
2. "What is the minimum balance requirement for PNB Smart Banking Current Deposit Scheme?"
"The minimum quarterly average balance (QAB) varies according to the variant opted for and ranges
from Rs. 1 lakh to Rs. 10 lakh."
30.12.2022
3. "What are the variants of PNB Smart Banking Current Deposit Scheme?"
"The variants are SILVER, GOLD, DIAMOND, and PLATINUM."
30.12.2022
Product: PNB Systematic Deposit Plan
1. "What is PNB Systematic Deposit Plan?"

The maximum core monthly installment amount in Systematic Deposit Plan should be restricted to Rs.
50,000/ be Rs. 5.00 lakhs.
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 20/20 dated 30.03.2020 & RLBD
02/20 dated 14.08.2020
2. "What is the minimum monthly installment amount for PNB Systematic Deposit Plan?"
The maximum core monthly installment amount in Systematic Deposit Plan should be restricted to Rs.
50,000/ be Rs. 5.00 lakhs.
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 20/20 dated 30.03.2020 & RLBD
02/20 dated 14.08.2020
Product: PNB Tax Shield
1. "What is PNB Tax Shield - Fixed Deposit Scheme?"

"PNB Tax Shield - Fixed Deposit Scheme is a term deposit scheme offered by Punjab National Bank.
This scheme is specifically designed to help individuals and Hindu Undivided Families (HUFs) save
tax under Section 80C of the Income Tax Act, 1961. Depositors can invest a minimum of Rs. 100 and
a maximum of Rs. 1.5 lakh per financial year under this scheme, and the tenure of the deposit is fixed
at 5 years."
dated 25.04.2022
2. "What are the interest rate options available under PNB Tax Shield - Fixed Deposit Scheme?"
Depositors can choose between two interest rate options while opening the term deposit account:
Income Option and Maturity Option.
dated 25.04.2022
Product: PNB TWIN (CA+SF) Account
1. "What is PNB TWIN (CA+SF) Account?"

"PNB TWIN (CA+SF) Account is a unique scheme offered by Punjab National Bank, where the
account holder can avail the benefits of both Current Account (CA) and Saving Fund (SF) Account
under one scheme."
dated 05.08.2021
2. "Who is eligible to open a PNB TWIN (CA+SF) Account?"
"Individuals and Proprietorships who are above 18 years of age are eligible to open a PNB TWIN
(CA+SF) Account."
dated 05.08.2021
3. "What is the minimum balance required to be maintained in a PNB TWIN (CA+SF) Account?"
"The minimum balance required to be maintained in a PNB TWIN (CA+SF) Account is Rs. 50,000 for
the Current Account and Rs. 25,000 for the Saving Fund Account."
dated 05.08.2021
4. "What are the charges for non-maintenance of the minimum balance in a PNB TWIN (CA+SF)
Account?"
"Charges for non-maintenance of the minimum balance will be applicable for both Current Account
and Saving Fund Account, as mentioned in the General Current Account Scheme. If the desired QAB
is maintained in the Current Account, no QAB charges will be levied in the Saving Fund Account even
if the prescribed balance is not maintained."The minimum balance required to be maintained in a PNB
TWIN (CA+SF) Account is Rs. 50,000 for the Current Account and Rs. 25,000 for the Saving Fund
Account."
dated 05.08.2021
Product: PNB Unnati Saving Fund Account
1. "What are the transaction limits for PNB Unnati Saving Fund Account?"
"Debit entries in a half year should not exceed 40. IBS, ATM, SI debits, and debits of charges are not
included under the limit of 40 per half-year. If debit transactions exceed 40, charges will be applicable.
Third-party cash payments up to a maximum of Rs. 50,000/- per day. Transfer Transactions up to a
maximum of Rs. 1,00,000/- per day. The third party cannot withdraw any amount through the
withdrawal slip. There is no limit of maximum amount through the withdrawal slip at the base branch.
In case the account holder visits the branch himself, Withdrawal Slip must accompany the Passbook.
Inter-sol cash Payments to the account holder himself are restricted up to the limit of Rs. 5,00,000/-."
2. "What is the minimum quarterly average balance required for PNB Unnati Saving Fund
Account"
The minimum quarterly average balance for PNB Unnati Saving Fund Account is different for different
areas of the branch. For rural areas, it is Rs. 500/-, for semi-urban areas, it is Rs. 1000/-, for urban
areas, it is Rs. 2000/-, and for metropolitan areas, it is also Rs. 2000/-.
Product: PNB UTTAM TERM DEPOSIT account
1. "What is the minimum deposit amount required to open a PNB UTTAM TERM DEPOSIT
account?"
"The minimum deposit amount required to open a PNB UTTAM TERM DEPOSIT account is Rs. 15
lakh and thereafter in multiples of Re. 1."
2. "Is premature withdrawal or extension in the period of deposit allowed under the PNB UTTAM
TERM DEPOSIT SCHEME?"
"No, premature withdrawal or extension in the period of deposit is not permitted under the PNB
UTTAM TERM DEPOSIT SCHEME, except in case of death of the Depositor (Single/ Joint)/
Bankruptcy/ winding up /directions by court/ regulators/ receiver/liquidator, where premature
withdrawal is allowed and interest to be paid shall be as per the card rate for a normal deposit for the
period for which FD has run."
Product: RECURRING DEPOSIT
1. PLEASE GUIDE US ABOUT RD FLEXI SCHEME

DEAR SIR, KINDLY REFER RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED
CIRCULAR NO.202020 FOR THE SAME.
Reply as on : 17.08.2023, Reference : RBD-R-20/2020
Topic: Strategy and Analytics - Analytics, AI and ML based solutions

Product: Analytics AI ML based solutions
1. How to generate list of deaf account of the branch.

"• PNBRPT- 9/172 – Circle/Branch-wise consolidated Report. • PNBRPT- 9/173 – Circle/Branch-wise
detailed Report. (Date should be 24/25th of every month) " Please refer to RETAIL BANKING
DIVISION (RESOURCES) CONSOLIDATED CIRCULAR NO. 21/2020 THE DEPOSITOR
EDUCATION AND AWARENESS FUND SCHEME, 2014 for complete information.
Reply as on : 05.02.2024, Reference : RETAIL BANKING DIVISION (RESOURCES)
CONSOLIDATED CIRCULAR NO. 21/2020 dated 30.03.2023 THE DEPOSITOR EDUCATION AND
AWARENESS FUND SCHEME, 2014
2. How can we get a report extracted as per our ad hoc requirement.
Specific report can also be requested from the Division in terms of MISD (now ACOE)Circular Letter
No. 0122STANDARD OPERATING PROCEDURE (SOP) - REPORT CUSTOMIZATION AD-HOC
DATA REQUIREMENTS FROM EDW.
Reply as on : 01.02.2024, Reference : MISD (now ACOE)Circular Letter No. Dated 01.01.2022
3. How to generate list of deaf account of the branch.
"• PNBRPT- 9/172 – Circle/Branch-wise consolidated Report. • PNBRPT- 9/173 – Circle/Branch-wise
detailed Report. (Date should be 24/25th of every month) " Please refer to RETAIL BANKING
DIVISION (RESOURCES) CONSOLIDATED CIRCULAR NO. 21/2020 THE DEPOSITOR
EDUCATION AND AWARENESS FUND SCHEME, 2014 for complete information.
Reply as on : 10.10.2023, Reference : RETAIL BANKING DIVISION (RESOURCES)
CONSOLIDATED CIRCULAR NO. 21/2020 dated 30.03.2023 THE DEPOSITOR EDUCATION AND
AWARENESS FUND SCHEME, 2014
4. Please guide how to get commercial cibil report with credit history for more than 2 years
Normally the history of repayment is based on the historical data. The guidelines in this context are
available in LOANS ADVANCES CIRCULAR NO. 12/2023DRAWING CREDIT INFORMATION
REPORTS (CIRs) ON THE BORROWERSFROM DATABASE OF CREDIT INFORMATION
COMPANY (CIC) -MODIFICATION IN GUIDELINES and the operational guidelines are contained in
ANALYTICS CENTRE OF EXCELLENCE (ACoE), CIRCULAR NO. 01/2023CONSOLIDATED
CIRCULAR FOR DRAWING CREDIT INFORMATION REPORTS(CIRs) FROM BUREAU ONE
APPLICATION. For any other assistance, the Helpdesk can be contacted at pnbcibil@pnb.co.in or
from escalation matrix in ACOE Cir No.12023.
Reply as on : 08.10.2023, Reference : L&A Cir No.12/2023 and ACOE Cir No.01/2023.
5. How can we get a report extracted as per our ad hoc requirement.
Specific report can also be requested from the Division in terms of MISD (now ACOE)Circular Letter
No. 0122STANDARD OPERATING PROCEDURE (SOP) - REPORT CUSTOMIZATION AD-HOC
DATA REQUIREMENTS FROM EDW.
Reply as on : 16.09.2023, Reference : MISD (now ACOE)Circular Letter No. Dated 01.01.2022
6. How and where to get the list of loan accounts which requires rephasement after the end of
moratorium period?
A report PNBRPT 3/30 is available to know the list of accounts where ‘HLARA’ is due. Another report
in PNBRPT 3/35 is also available to know the list of accounts where moratorium is expired and re-
phasement is due within next 31 days
Reply as on : 11.08.2023, Reference : RAD CONSOLIDATED CIRCULAR NO: 62/2022 dated
09.06.2023
7. Menu to check erenew report showing how many accounts have been erenewed for a financial
year
Kindly check report from EDW "ACCESSIBLE REPORTS - MSME-039 ERENEWAL ENTERED
ACCOUNTS" the reference of which is available in MISD CIRCULAR NO. 06/2022.
Reply as on : 11.08.2023, Reference : MISD (COE) CIRCULAR NO. 06/2022 dated 28.10.2022
8. Is there any report where I can check how many account/ amount of our branch has gone into
deaf?
The position is available in PNB 360 under the report "DEAF / INOPERATIVE / OVERDUE FDR /
NRE/NRO/FCNR AS ON - _____ (date of generation).
Reply as on : 11.08.2023, Reference : PNB 360
9. Kindly guide us how to generate the report for aadhar seeding and mobile seeding data for the
specific date or date wise
Kindly extract report from EDW "REGULATORY REPORTS PSFID - CASA WEEKLY AADHAR AND
MOBILE SEEDING DATA" the details of which is available in MISD CIRCULAR NO. 06/2022 dated
28.10.2022.
Reply as on : 11.08.2023, Reference : MISD (COE) CIRCULAR NO. 06/2022 dated 28.10.2022
10. Where from we can get the data for smooth Incumbency of Branch. Is there any Handbook for
the Branch Incumbents.
Kindly use INFORMATION REPOSITORY- PNB 360 for the relevant data relating to the branch. For
details please refer to Operations Division (General Banking) Circular No. 06/2022. The Ready
Reckoner for the Branch Heads is available in the e circulars== Knowledge
Repository==Manuals==LKMC.
Reply as on : 11.08.2023, Reference : Operations Division (General Banking) Circular No. 06/2022
and Ready Reckoner for Branch Heads.
Topic: Strategy and Analytics - Budget, Planning and Economics

Product: Budget, Planning and Economics
1. Please provide the Circular No for allocation of marks and weightage for ranking of circle
Please refer to SMEAD CIRCULAR No 37/2023DRIVE FOR ACHIEVEMENT OF TARGET FOR FY
2023-24MD CEO, ED AND ZM CLUB SCHEME for complete details.
Reply as on : 14.11.2023, Reference : SMEAD CIRCULAR No 37/2023DRIVE FOR ACHIEVEMENT
OF TARGET FOR FY 2023-24MD CEO, ED AND ZM CLUB SCHEME
2. What are the guidelines for the Branch Categorisation.
Kindly refer to guidelines contained in SMEAD CIRCULAR LETTER. 01/2022- REVISION OF
CATEGORIZATION OF GENERAL BANKING BRANCHES (GBBs)
Reply as on : 15.09.2023, Reference : SMEAD CIRCULAR LETTER. 01/2022- REVISION OF
CATEGORIZATION OF GENERAL BANKING BRANCHES (GBBs)
3. SLR is maintained under which Act.
SLR is maintained under Sec. 24 (2A) of Banking Regulation Act, 1949
Reply as on : 30.08.2023
4. Kindly provide circulars for Various Expenditure Heads to book expenses in correct
expenditure heads please.
Please refer to GSAD CIRCULAR NO: 38 /2021 GSAD FINANCIAL POWERS & MISCELLANEOUS
DISCRETIONARY FINANCIAL POWERS and co-relate the same with Revenue of the Branch. For
newly devised expenditure heads Divisions are issuing the circular e.g. MSME DIVISION CIRCULAR
NO. 52 / 2022 REG: EXPENDITURE HEAD FOR GUARANTEE FEE OF CGTMSE IN NPA
ACCOUNTS, SASTRA DIVISION CIRCULAR NO. 54/2022 EXPENDITURE HEADs FOR PAYMENT
OF FEES/COMMISSION TO RECOVERY AGENCIES, RESOLUTION AGENTS, SUPPORTING
AGENCIES, DETECTIVE AGENCIES & CORPORATE BCs etc.
Reply as on : 10.08.2023, Reference : GSAD CIRCULAR NO: 38 /2021 GSAD FINANCIAL POWERS
& MISCELLANEOUS DISCRETIONARY FINANCIAL POWERS
Topic: Strategy and Analytics - Finance and Accounts

Product: Account operation
1. If a customer can sign in capital letters while account opening or loan documents
customers signature can be of any case and any shape. Whats important to the bank is that the
signature must be consistent with the specimen signature. Which is what you put in the account
opening form. Yes, as per the law one can sign in capital letter.
Reply as on : 30.05.2024
Product: Cash Credit Account
1. one of CC customer is not ready to give stamp on RTGS slip (PNB0001R) in which we fill up the
beneficiary details. IS stamp require for CAODCC customer after signing the RTGS SLIP
IF CHEQUE ISSUED IN THE ACCOUNT IS PERSONALISED THAN NO NEED OF STAMP ON
CHEQUE, IN CASE OF NON-INDIVIUAL ACCOUNT STAMP IS REQUIRED FOR DUE DILIGENCE
OF THE ACCOUNT.
Reply as on : 30.05.2024
Product: Cash Payment
1. suggest any circular for cash payment limit for self or third party in base and non base branch
REFER IAD Circular No 31 2018
Product: Minor Account
1. What are operations guardian can perform in minors account

TILL MINOR BECOME MAJOR, ALL OPERATION IN THE ACCOUNT WILL BE DONE BY THEIR
GUARDIAN
Reply as on : 30.05.2024
Product: Saving Account
1. Wht we should do if a joint account mode of operation is either or survivor and main account
holder has died
WE CAN CONTINUE THE ACCOUNT IF SURVIVOR WISH TO CONTINUE THE ACCOUNT
Reply as on : 30.05.2024
Topic: Treasury and Forex

Product: Bhutan
1. "how we can send money to BHutan national bank through CBS for corporate account."
"We may transfer the amount to Pool account of Druk Bank Bhutan maintained at our Rajendra place
branch AC No 1522002100031742 with appropirate naration. For futher clarification please contact
ISBDelhi of BO Rajendra Place Delhi"
Reply as on : 20.10.2023
Product: Edu Loan
1. "While doing an education loan in Udaan Please tell at what rate we should convert fees from
Euro to rupees as our loan amount is dependent on total fees. 85 of total fees is being
financed. Should the rate be taken as todays rate or on notional rate as p
"For all these purposes , work should be executed on notional rate"
Reply as on : 17.01.2024
Product: Export
1. "In LA Circular 442020 advance against stock LA 452020 advance against book debts , for
packing credit drawing power was based upon order and simply disbursed with margin
requirements and no stock statement is insisted . however in LA 1822022 which supe
"It is important to note that a stock statement is used to monitor the end use of funds in Packing Credit
Advance. However, it should be noted that DP is not calculated for Packing Credit Advance based on
the stock statement."
Reply as on : 29.04.2024
2. "With Reference to LA Cir 1822022 in PC accounts party need to submit Stock statements in
Ordered based PC also.Sir whether PC to be released as per DP or notFurther it was written
Stock statement submission is formonitoring of the utilization of funds in
"As well as LA 18222, please refer to LA 4420 LA 15822, PC is released on the basis of purchase
order, sales contract rather than DP.We only use the stock statement in order to verify the end use of
the funds and not for releasing DPs, like we did in the CC limit"
Reply as on : 13.03.2024
3. "We have received loan application from a customer for CC limit having 100 export sales.
Kindly guide whether only CC limit can be given to customer having 100 export sales or only
packing credit is to be given in this case or both CC limit and packing c
"Kindly refer to IRMD LA 1582022 where it is mentioned as under Pre-shipment Packing Credit means
any loan or advance granted or any other credit provided by a bank to an exporter for financing the
purchase, processing, manufacturing or packing of goods prior to shipment working capital expenses
towards rendering of services on the basis of letter of credit opened in his favour or in favour of some
other person by an overseas buyer or a confirmed and irrevocable order for the export of goods
services from India or any other evidence of an order for export from India having been placed on the
exporter or some other person, unless lodgement of export order or Letter of Credit with the bank has
been waived ."
Reply as on : 16.11.2023
4. "We are holding a MSME proposal in which the proprietor is overseas citizen of India card
holder .Lady belongs to Philippines and later she married to Indian citizen .Now she is the OCI
card holder.Please guide us whether we can finance to OCI card holder
"Kindly refer to IBD Foreign Exchange 672020 where it is mentioned that OCI card holder shall be
counted under PIO under some conditions . whatever we can finance to PIO , we can finance same to
oci card holder too according to that circular"
Reply as on : 16.11.2023
5. "CAN EEFC ACCOUNT BE OPENED IN ANY BRANCH"
"It will be open in AD Branch Only"
Reply as on : 04.11.2023
6. "Dear sir,A Cash Credit Limit of Rs.35.00 lakh sanctioned to a borrower (Exporter). Borrower
has also required Packing credit Facility and wants to enter change the scheme as CC to
Packing Credit after Drawing Power zero or Vise Versa. Please guide us hav
"Kindly refer to IRMD LA 442023 and refer to section INTERCHANGE OF LIMITS"
Reply as on : 01.11.2023
7. "Sir,Whether any minimum collateral security requirement is prescribed as per bank guidelines
for sanction of Bill Purchase(FOBPFOBNLCFOUBPFOUBNLC) Limit of amount Rs 1.80 crore to
MSME UnitKindly clarify."
"Please note that there is no separate guidelines regarding above. The credit decision may be taken
by sanctioning authority as per General guidelines"
Reply as on : 27.10.2023
8. "which is the relevant circular for foreign bill discounting backed by LC."
"All foreign Bill Purchase fall under Post shipment credit and relevant guidelines should be applicable."
Reply as on : 27.10.2023
Product: Import
1. "Upto how many days we can give period of presentation while opening the FLC. one of our
customer requesting to provide 30 days for the period of presentation in LC. WHETHER WE
CAN ALLOW 30 DAYS FOR THE PRESENTATION IF SO KINDLY INFORM THE POWER TO
ALLOW
"Please refer to Article 14 of UCP 600, which states A presentation including one or more original
transport documents subject to articles 19, 20, 21, 22, 23, 24 or 25 must be made by or on behalf of
the beneficiary not later than 21 calendar days after the date of shipment as described in these rules,
but in any event not later than the expiry date of the credit"
Reply as on : 15.05.2024
2. "What is the meaning of Confirm with or without in clause 49 while opening ILC.Whether bill
discounting can be done for ILC having 49 clause(Confirm)as without."
"That field is related to reimbursement in LC transaction . You have raised your query for clarification
on opening of lc in field 49 that means you are handling your importer or buyer customer . In the next
part of your query you have raised bill discounting issue which is basically related to seller side .
However if some lc comes to you bill discounting has nothin related to field 49. Field 49 decides the
mode of payment that is reimbursement"
Reply as on : 16.11.2023
3. "What is the SOP to transfer an EXPORT LC to second party as per LC terms customer wants
to transfer the LC which was on his name, to 3 different parties as per LC terms,any circular or
manual available in this regard please guide"
"There is no such SOP is observed by us. You may refer the basic guidelines regarding transfer of LC
to second beneficiary from LA 922023"
Reply as on : 27.10.2023
4. "Whether letter of comfort for trade credit can be issued to our existing cash credit account
holder for inland purchase of goods on credit"
"Trade credit is applicable only to Person resident in India acting as an importer. Further knowledge,
please refer FEX 322023"
Reply as on : 27.10.2023
5. "Documents required to clear free of cost bill of entry in IDPMS. please provide circular no if
any"
"Bill of Entry having zero value and Invoice, packing list and other related document as required in
other Import bill of Similar nature"
Reply as on : 20.10.2023
6. "I need to know the list of foreign banks we can issue LC in favour of them"
"Please refer IBD Agency Arrangement with Foreign Banks Circular No.032023 for above query"
Reply as on : 19.10.2023
Product: LRS
1. "How much amount of foreign currency i.e AED can a traveller carry from India to UAE in
cash."
"Please refer IBD FEX 512020, if he is visiting for HajUmrah pilgrimage- full amount of entitlement in
cash or up to the cash limit as specified by the Haj Committee of India, may bereleased otherwise
USD 3000 or equivalent"
Reply as on : 15.02.2024
Product: NFB
1. "PLEASE PROVIDE THE REASON WHY A TRANSPORT DOCUMENT BEARING A DATE OF

ISSUANCE PRIOR TO THAT OF THE CREDIT IS NOT ACCEPTABLE UNDER LETTER OF
CREDIT."
"If the letter of credit is allowing it specifically , then it is allowed"
Reply as on : 16.10.2023
Product: NRI
1. "One of our NRI customer has sold his agri land In India, amt 1.83 cr sale proceeds he has
received in his NRO account, now customer wants to transfer this money to his NRE account.
What is the procedure and documents required.he has already submitted 15C
"Kindly refer to IBD FOREX 672020 where it is mentioned as under Transfer in NRE account from
NRO accounts within the overall ceiling applicable for repatriation of funds from NRO accounts, as per
extant RBI guidelines.(presently the limit is USD 1 mio perfinancial year)."
Reply as on : 29.04.2024
2. "can nre account be converted in nro"
"No , it can not be ..Kindly refer to consolidated circular IBD FOREX 672020"
Reply as on : 29.04.2024
3. "while opening new savings account where First holder is a resident Indian( husband) but joint
holder is NRI(wife), Then Savings Account is to be opened under resident Saving or NRO
Scheme "
"To ensure compliance with regulations, kindly note that if the account holder is a resident and the
credited amount is from income generated by a resident holder, it is recommended to open the
account under the resident saving scheme. For additional clarification, please refer to IBD FEX
672020, Point No. 4-D-VI."
Reply as on : 09.04.2024
4. "Can NRI customer transfer fund to resident individual by cheque What is the limit"
"The amount is coming into india. As such there is no limit. "
Reply as on : 22.02.2024
5. "can we transfer fund from own NRO account to OWN NRE account in our bank (both account
maintaining at ours), if yes, plz guide regarding maximum amount cap procedure the same."
"Please refer IBD FEX 672020, we may transfer within remittance limit allowed to NRI ie cap of 1
Million Doller."
Reply as on : 08.02.2024
6. "Sir Madam,System is not allowing additional interest to Our Ex-staff(also Senior Citizen) when
we go to open NRO fixed deposit.IBD Foreign Exchange circular 672020 clarifies not to give
additional ROI in NRE but is silent about NRO.Please clarify quoting
"Please refer Master Circular on Interest Rates on Rupee Deposits held in Domestic, Ordinary Non-
Resident (NRO) and Non-Resident (External) (NRE) Accounts which says 4.1.11 Prohibition on
payment of additional interest on deposits of Senior Citizen-Banks are prohibited from payment of
additional interest on Non-Resident deposits of Senior Citizens.4.1.12 Prohibition on payment of
additional interest not exceeding one percent on deposits of banks staffWith effect from July 18, 2012
banks are not allowed to extend the benefit of additional interest rate on any type of deposits of non-
residents. Accordingly, the discretion given to banks to allow the benefit of additional interest rate of
one percent per annum as available to banks own staff on deposits under Non-Resident accounts
stands withdrawn."
Reply as on : 07.02.2024
7. "Can a NRE open a saving account who has adhar card and pan card"
"NRI can only open NRE or NRO of FCNR account . NRI is not eligible to open domestic account . He
may be having PAN and Aadhar card but for opening NRE or NRO account his foreign KYC is to be
checked . For details kindly refer to IBD Foreign Exchange 672020"
Reply as on : 01.01.2024
8. "Can we transfer funds from relatives savings account to NRE account of customer if
Customers insist for the it..and customer dont have NRO account."
"We may transfer the above fund from Resident saving account to NRE account of customer however
the above transaction will report and LRS transaction and all the related formalities should be done
prior to transfereing the above amount. For details please refer IBD FEX 672020, and SOP for
OUTWARD REMITTANCES available at Knowledge Repository"
Reply as on : 28.12.2023
9. "CAN WE ABLE TO OPEN PIO MINOR ACCOUNT"
"If PIO refer to Person of Indian Origin then yes we may open the account, for further information
please refer IBD FEX 672020 and related circular"
Reply as on : 18.12.2023
10. "Dear SirMadam,In Which cases 15 CACB taken .please guide .Thanks Regards"
"please refer CIRCULAR NO. FD 10 2016 REMITTANCES TO NON RESIDENTS OBTAINING OF
UNDERTAKING (FORM 15CA) AND CERTFICATE OF CHARTERED ACCOUNTANT (FORM
15CB) for your query. Please note that Guidelines regarding 15 CA CB is published by Central Board
of Direct Taxes (CBDT)"
Reply as on : 22.11.2023
11. "Respected SirMadam ,i want to know in which mode can we open SBNRE accountcan we
open through MENU HOAACSB can we open through TAB BANKING can we open through
DMS "
"At present NRE NRO account will be open through HOAACSB menuIf this menu is not enable in
your branch then contact your Circle office for above query"
Reply as on : 20.11.2023
12. "Dear Sir In Our Branch One NRO Account Holder deceased, in his account pension is
credited Now Nominee Claim the Amount ,Nominee has no bank account in India ,has no
income in india is a US Citizen, A person of india origin holding a previous Indian Pas
"Widow resident outside India and has inherited assets of her deceased husband who was an Indian
citizen resident in India, may remit an amount, not exceeding USD one million per financial year out
of the balances in the account, on production of documentary evidence in support of acquisition,
inheritance or legacy of assets by the remitter, subject to payment of taxes as prescribed by Central
Board of Direct Taxes from time to time"
Reply as on : 20.11.2023
13. "To which scheme code we can convert SBGEN account (SBNRO or SBNRE) after customer
has been NRI and is PR of other country."
"Kindly refer to IBD Foreign Exchange Circular 672020 where it is mentioned that it should be
converted to NRO account"
Reply as on : 16.11.2023
14. "Sir, one of our NRI customer have an Indian FDR since 2003 in our branch. He does not have
Indian saving account NRO account with us. Now he want to Encash the same. Kindly guide
the procedure for the same."
"Since the customer has not maintained any operating account with us, so its a opportunity to market
NRE NRO account. However if customer is insisting for withdrawal of FDR amount then the same
may be transfered to his operating account in any country with the help of AD Branch"
Reply as on : 08.11.2023
15. "Sir, where to find Tax slab on interest in case of NRO account NRO Fd. Also guide about
reading material about the same. Regards"
"Please refer CIRCULAR NO. HO FD 25 2023 at point no 15,16,17,18 and other relevent point"
Reply as on : 08.11.2023
16. "Sir, what is the maximum limit of foreign money that can be deposited in NRE NRO per visit
in india."
"Please refer FEX 412023 regarding above. However please note that there is no restriction
regarding amount of foreign currency can be depsoited in NRE NRO account by NRI during his visit
in India, but if cash amount is exceeded USD 5000 then it should be supported by CDF."
Reply as on : 08.11.2023
17. "Is additional ROI of 0.50 as applicable to senior citizens is also applicable for NRE deposit
(FDR) "
"NO . kINDLY REFER to IBD FOREX 672020 for the same"
Reply as on : 06.11.2023
18. "Can we offer sweep facility in NRE or NRO account. Kindly guide us with circular for NRE
sweep facility"
"Please note that Sweep facility is not allowed in NRE account for further reference please refer IBD
FEX 672020"
Reply as on : 27.10.2023
19. "A customer having a sb account was passed away . In her account nominee is available but
the nominee is the citizen of USA and has no any account in India.Now the nominee wants to
remit the funds to Usa. Is there a need to submit 15CA CB Please clearify
"Please refer FEx 412023, the above payment subject to payment of taxes as prescribed by Central
Board ofDirect Taxes from time to time"
Reply as on : 27.10.2023
20. "Who can open Dollar account GBB Branch or Authorised Dealer Branch"
"It will be open by Authorised Branch only, However for FCNR (B) account some other branches also
authorised by HO IBD. For futher details plealse refer IBD, FOREIGN EXCHANGE CIRCULAR
NO.602022 BRANCHES AUTHORIZED FOR ACCEPTING FCNR (B), RFC RFC (D) DEPOSITS"
Reply as on : 20.10.2023
21. "One customer want to use his international debit card at Malaysiya, Hence He want to know
regarding transaction charges."
"Please refer International Transactional Charges (If said facility opted in Debit Card) available at LA
207-21 Consolidated service charges"
Reply as on : 20.10.2023
22. "customer has opened FCNR-USD deposit for 3 years @ 2 pa roi. at that time 2 year FCNR rate
was 1.50 pa.After 2 years, customer approached us for premature withdrawal of the said
deposit. What will be penal interest and at what net rate customer get inter
"Please refer IBD FEX 672020 at page no 21 of 65 under heading Deposit under FCNR and act
accordingly"
Reply as on : 20.10.2023
23. "When we transfer the amount in NRE account from the froeign country TDS can be deducted
Please help"
"Normal charges prescribed by the bank are recovered and not the tds."
Reply as on : 17.10.2023
24. "can we change nre account scheme to nro account."
"No WE cannot change NRE account to NRO account, for furhter information please refer IBD FEX
672020"
Reply as on : 12.10.2023
25. "can two NRI / OCI persons open NRO account with mode of operation ES ."
"Yes he may open with ES please refer IBD FEX 672020"
Reply as on : 10.10.2023
Product: ORM
1. whether bank charges for outward remittance from NRO account should be levied, if the NRO
account holder is our staffEx-staff member.
please refer LA 2072021, which says, Forex transactions on account of staff members retired staff
members for personal purpose only may be allowed free of charges.Hence if the transaction is of
personal use then this will be free of bank charge
Reply as on : 18.05.2024
Product: Service Charge
1. "whats are the charges applicable under OUTWARD REMITTENCE"

"please refer IRMD LA Circular No. 2072021 dated 31-12-2021 inter alia advising consolidated Forex
Service Charges under Section D"
Reply as on : 20.11.2023
Product: Swift
1. "Procedure or sop for wire transfer "

"Kindly refer to policy circular IBD Foreign Exchange 412023 and refer to outward remittance"
Reply as on : 01.11.2023
Product: Treasury
1. "we have to make 3 Fixed Deposits of Rs 1.00 Crore each in the name of Super Senior citizen.
Please guide whether to take permission from Treasury. and what rate will get in all three fixed
deposits."
"For the above case there is no need to refer to Treasury however for further guidelines please refer
IRMDALM Deposit Cir. No. 152023 dated 31.08.2023 and RBD (R) Cir.No.1520 dated 30.03.2020,"
Reply as on : 27.10.2023

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Topic: Credit and Asset Quality - Credit (Agriculture)

Product: Agri Gold Loan

1. "PDC is required in Agricultural gold loan and digital gold loan"

Product: Agricultue officer

1. what is the Roles and responsibilities of Agriculture Officer ?

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1. KCC account holder can cash withdrawal by cheque in intersol branch?

Product: Kisan Gold Scheme

Product: Kisan Tatkal Rin

Product: Kisan Unnati Scheme

Product: Krishi Tatkal Rin

Product: legal vetting of documents

1. In agriculture loans, when legal vetting is required.

Product: Loaning Power

1. loan rejection of Rs 27.00 lakhs under PMFMESANCTIONING AUTHORITY RAM.KINDLY STATE

Product: PNB Krishi Tatkal Rin

Product: PNB Swarnim

1. SIR, AS PER AGRICULTURE CIRCULAR NO 49 2022 PAGE 4 NOTE 1 PLEASE CLEARIFY

Product: PNB SWARNIM

Product: PNB Swarnim- Agriculture Gold Loan

Product: PNB Swarnim-Agriculture Gold Loan

Product: Rate of Interest

Product: Rural Godown

Product: Security in KCC accounts

Product: Self Helf Group

1. Can we issue a bank guarantee in favor of government department to an existing borrower in

Topic: Credit and Asset Quality - Credit(Retail)

Product: CAR LOAN

Product: HOME LOAN

Topic: Credit and Asset Quality - MSME and Corporate Credit

Topic: Credit and Asset Quality - SASTRA and Law

Product: ASSET CLASS

1. What is procedure for gold auction and delegated Power?

Product: BC AGENT RECOVERY COMMISSION

1. What is the Commission for recovery by BC Agents ?

1. What is procedure of Lodgement of Claim in Mudra NPA Account

1. Procedural guidelines regarding Finacle 10 in CBS for NPA accounts

1. Who will file FIR for loan amount above 1 lakh"

Product: Forfeited Account

1. Where can I find "letter of forbearance

1. What are roles and responsibilities of FRW?

Product: HFRR menu

1. Guidelines relating to HFRR menu

1. Can we give tod in NPA accounts for insurance debit?

Product: IRAC norms

Product: Legal Action

1. As a legal action, can Suit file be initiated in Mudra NPA account

Product: Legal Report

1. What is the procedure to send documents to DRT.

1. What is menu for Restoration to NPA in CBS

1. What is MOC? How MOC is passed for fresh loss accounts?

1. Guidelines relating to NEC at the time of renewal of CC Limit?

Product: NPA CLASSIFICATION

1. Where do we search various npa related recovery reports ?

Product: NPA TERMS