Major Civil Works for Land Area Drilling/

Project Title
Work-Over Locations & Roads
Document Title Quality Control & Quality Assurance
Procedures
ITT No 2100002550
Contractor Nigerian Agip Oil Company (NAOC)

TENDER TECHNICAL PROPOSAL

Quality Control & Quality Assurance Procedures

For

Major Civil Works for Land Area Drilling/ Work-

Over Locations & Roads.

ITT No.: 2100002550

Client:

40/42 Aguiyi Ironsi Street,

Maitama, FCT, Abuja,
Nigeria.

PROJECT TITLE: DOCUMENT TITLE: Date: January 16, 2023

Major Civil Works for Land Area Drilling/ Work-Over Quality Control & Quality
Locations & Roads Assurance Procedures Section: 2
CONTRACTOR: ITT. NO.:
Nigerian Agip Oil Company (NAOC). 2100002550 Page 1 of 17
LUBRIK CONSTRUCTION COMPANY LTD

QUALITY ASSURANCE MANUAL

 Table of
Contents

Table of Contents
............................................................................................

1.0 Introduction
2.0 Quality System
3.0 Quality Assurance
4.0 Quality Assurance Manual
5.0 Quality Control
6.0 Type of Quality Control
7.0 Test Specification
8.0 Method Control
9.0 End – Result Control
10.0 Quality Parameter
11.0 Monitoring Quality Control
12.0 Terms & Definitions
13.0 Quality Management System
14.0 Management Responsibilities
15.0 Quality Policy
16.0 Control of Non Confirming Product
17.0 Inspection & Testing
18.0 Testing Equipment
19.0 Purchase and Material Control
20.0 Non Confirming Actions & Corrective Actions
21.0 Audit Records
22.0 NCR Report Format
23.0 Inspection & Testing Plan
24.0 ISO Certifications

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1.0 INTRODUCTION: -

The Quality Assurance Plan (QAP) is the methodology that is selected for
ensuring that the project incorporates all elements that are needed for the
successful design, construction and maintenance of a project. Since projects
vary in scope, the QAP has to be project-specific. The QAP should deal with
all aspects of selection and testing of materials, acceptance criteria,
guidelines for non-conforming materials and works and documentation.

2.0 Quality System

The organization structure, responsibilities, procedures, processes and

resources needed for implementing quality management.

3.0 Quality Assurance (QA)

Quality Assurance is defined as all the planned and systematic activities

implemented within the Quality System and demonstrated as needed to
provide adequate confidence that an entity will fulfill the requirements.

4.0 Quality Assurance Manual

A Quality Assurance Manual is a base document outlining policy,

procedures, responsibilities, compliance, acceptance criteria and
documentation needed for the successful implementation of a project.
It should be prepared and accepted by all parties concerned before the
start of a project.

It should generally cover the following:

(a) Identification of all parties involved in QA and their inter-

relationship;
(b) Internal QA system of each party;
(c) Levels of cross-checking/verification in case of multiple
verifications/ controls, including systems of inspection and
audit, wherever applicable;
(d) Organization of personnel, responsibilities and lines of reporting
for QA purposes;
(e) Criteria for a c c e p t a n c e /rejection, including
i d e n t i f i c a t i o n o f proper authorities for such decisions;
(f) Inspection at the end of defect liability period;
(g) Items to be covered in maintenance manual; and
(h) All formats for documentation.

5.0 Quality Control (QC)

The operational techniques and activities that are used to fulfill requirements
for quality. All those planned and systematic actions necessary to provide
confidence that a product or service will satisfy given requirements for quality.
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6.0 Types of Quality Control

One of the most important tasks of the supervision during the execution of a
civil contract is technical quality control, i.e. control as to whether the
materials and work supplied by the Contractor meet the technical
requirements in the contract specifications. There are two types of quality
control, which are described below:

(a) Control of Methods

Method control is usually carried out by the Consultant`s field staff

whose job it is to be on the site and supervise the Contractor during
the execution of the works. At the same time the field staff will
perform simple measurements, such as the recording of the thickness
of fill layers, the temperature of asphalt material, and the slump of
cement concrete.

(b) Control of End-Results

End-result control includes field tests e.g. control of the evenness of

completed pavement layers and laboratory tests, e.g. Marshall tests
on asphalt materials. Other tests are a combination of field and
laboratory tests. An example of this is the compaction control of
earthworks where the achieved density is determined by means of a
field test, and where the IS/ AASHTO density with which the result
should be compared is found by means of a laboratory test. End-
results control is carried out by laboratory technicians, and most of
the work consists of laboratory tests.

7.0 Test Specification

Specification usually describe test methods by referring to standard methods

issued by Ministry & the American Standards for Testing, Materials (ASTM),
the American Association of State Highway and Transportation Officials
(AASHTO), the British Standards (BS) and the Bureau of Indian Standards
(BIS) or Authorized Standards Equivalent references.

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8.0 Method Control

Method control is carried out according to the type of work. Where the work
method is of considerable importance and requires constant supervision to
achieve the quality, or where in some case, the quality is difficult to improve
on, there should always be a field engineer on the site. Examples are the
ramming of piles, the laying of asphalt, and concreting etc. Where work
methods are of less importance or quality is constantly being achieved
by the contractor, there may be no need for continuous surveillance.
Examples are excavation and compaction of soil.

9.0 End-result Control

The frequency of end-result control depends on the quality parameters that are
to be checked. Parameters which can vary considerably are continuously
controlled. Examples are the composition of asphalt materials and the
compaction of asphalt courses. As regards regulating laboratory tests the
specification usually determines the number of tests. When the works are
started and in cases where difficulties as regards compliance with quality
requirements are encountered, laboratory testing will normally be intensified.

10.0 Quality Parameters

Quality parameters which are usually more or less constant, e.g. the Los
Angeles Strength of stone materials from the same quarry, are only controlled
occasionally. The same applies to parameters which can be checked fairly well
with the naked eye, e.g. the particle form of crushed stone. As regards the
quality of manufactured materials produced by using advanced technology,
e.g. steel and bitumen, one usually trusts the manufacturer`s certificates, but
when in doubt carry out additional tests.

11.0 Monitoring of Quality Control

The Engineer has the authority and responsibility for monitoring the use of the
Quality Control System and for ensuring that the above policies are being
implemented, and to consider the need for changes.

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12.0 TERMS & DEFINITIONS

The following abbreviations or phrases shall have the meanings noted against.

Audit – A systematic, independent and documented process for obtaining

audit evidence and evaluating it objectively to determine the extent to which
audit criteria are fulfilled.
Quality – Degree to which a set of inherent characteristics fulfils requirements.
Quality Assurance – Part of Quality Management focused on providing
confidence that Quality requirements will be fulfilled.
Quality Control – Part of Quality Management focused on fulfilling Quality
requirements.
Quality Assurance Plan – An apex level document at project site specifying
which procedures and associated resources shall be applied by whom and
when to a specific project, product, process or contract. The QAP contains ITP,
WMS, QCP and Quality Formats.
Controlled copy- Latest copy issued to users by Master Copy Holder with a
control.
Uncontrolled copy- One-time copy issued for reference or any other purpose
without any control.

13.0 QUALITY MANAGEMENT SYSTEM

GENERAL REQUIREMENTS:

a) Lubrik Construction has a well-established and documented Quality

Management System (QMS) in accordance with the project requirements.

b) Lubrik-Construction has established and implemented the documented

procedure for Resources management. Well-established systems exist for
acquisition, monitor & control of effective utilization of the resources.

c) Persons responsible for implementation do so as per plan; results are

measured against targets set. Performance measurement aims at
continual improvement.

d) Wherever the processes are outsourced for some specific products

(projects/ contracts), these are controlled in accordance with the
documented Quality Management Systems.

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14.0 MANAGEMENT RESPONSIBILITIES

MANAGEMENT COMMITMENT:

Lubrik Construction, top team has common direction - a shared

understanding of goals and values - constantly interacts to go beyond
individual expertise to solve complex problems and regularly updates
themselves to expand their capabilities in response to change.
CUSTOMER FOCUS:

Processes are established for customer communication on suggestions

for improvements, information on status and meetings. Areas of
dissatisfaction / improvements, if any, are discussed at various levels
and informed to project site and corrective actions taken based on above
inputs.
During the execution, the customer interaction is on a continuous basis
and the requirements are met on regular basis as per QAP. The
Customer complaints received at projects are mitigated through
following:

1. Record the Customer complaint.

2. Discuss the Customer complaint
 Examine root causes.
 Identify & implement corrective action
 Assess Results
 Inform customer
 Review procedure and reformulate prevention of repetitive
complaint.
3. Reply to Customer complaints with action plan and target dates for
achieving the same.
4. Communicate to customer on action taken on complaint.
5. DIRECT CUSTOMER FEEDBACK:
 Improve performance on area of dissatisfaction.
 Inform HQ on area of action initiated.

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15.0 QUALITY POLICY

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8
16.0 CONTROL OF NON-CONFORMING PRODUCT

The Non-Conformities are identified through

 Customer complaints
 Audits
 Inspections
 Tests
Specific QA/QC procedures and instructions for individual activities
are maintained by the QCM and issued to Project Managers as
controlled documents. It is the Project Manager's responsibility to
ensure specific activity QA/QC procedures and instructions are
conveyed to the individuals or subcontractors performing the specific
activities.
Revisions to the QA/QC documents shall be by section and approved
for adequacy by authorized personnel prior to issue. A revised table of
contents indicating the newly issued approved and accepted revision
shall accompany the revised sections. In the case of sample forms a
revised "Listing of Exhibits" shall indicate the latest exhibit revisions.

The QCM shall ensure that:

a) All pertinent issues of appropriate QA/QC documents are

available at all locations where operations essential to the effective
functioning of the quality system are performed;

b) All obsolete documents are promptly removed from all points of issue or
use.
A master list or equivalent document control procedure shall be
established to identify the current revision of documents in order to
preclude the use of non-applicable documents. Documents shall be
re-issued after a practical number of changes have been made

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17.0 INSPECTION & TESTING
INSPECTION AND TESTING OF PURCHASED MATERIALS AND
EQUIPMENT

All materials and equipment shall be inspected and tested to

ensure conformance with the project requirements before it is released
for use. Verification that all items conform to specified requirements of
the quality plan shall be documented and filed in the project QA/QC file.
In determining the amount and nature of inspections, consideration
should be given to the control exercised at the manufacturing source
and documented evidence of quality conformance provided from the
supplier.
Where incoming materials are released for urgent construction
purposes, it shall be positively identified and recorded in order to permit
immediate recall and replacement in the event of non-conformance to
specified requirements.
INSPECTION AND TESTING DURING CONSTRUCTION

During actual construction of a project, the Project Manager shall ensure that:

All inspection and testing activities are performed in accordance

with the quality plan and documented procedures;

Ensure specification and drawing conformance by the use of

established process monitoring and control methods;

Ensure that all required inspections and tests have been completed
and necessary reports have been received and verified before the
finished work is released to the client.

a) Identify and correct any non-conforming work

FINAL INSPECTION AND TESTING

The quality plan or documented procedures for final inspection and

testing require that all specified inspection and tests, including
those specified either by established quality procedures or the
client, are carried out and that the work meets specified
requirements

The Project Manager shall ensure that all final inspections and
testing activities are in accordance with the quality plan and
documented procedures. Upon completion, all associated data
and documentation shall be properly filed in the project QA/QC file
and submitted to the client as required
INSPECTION AND TEST RECORDS

The Project Manager shall ensure that all records which give
evidence that the work has passed specified inspection and / or
testing acceptance criteria are maintained in the project QA/QC file
for future reference

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INSPECTION AND TEST STATUS

The inspection and test status of the work shall be identified by

using markings, authorized stamps, tags, labels, routing cards,
inspection records, test software, physical location, or other suitable
means, which indicate the conformance or non-conformance of
work with regard to inspections and tests performed. The
identification of inspection and test status shall be maintained, as
necessary, throughout the project to ensure that all work has
passed the required inspections and testing specified.
Records shall identify the inspection authority responsible for the
release of conforming work.

18.0 TEST EQUIPMENT

The Project Manager shall ensure that all records which give
evidence that the work has passed specified inspection and / or
testing acceptance criteria are maintained in the project QA/QC file
for future reference.
The QCM shall ensure that all inspection, measuring, and test
equipment is controlled, calibrated, and maintained, whether owned
by Lubrik on loan, or provided by the client. Equipment shall be
used in a manner which ensures that measurement uncertainty is
known and is consistent with the required measurement capability.
The QCM shall:
Identify the measurements to be made, the accuracy required, and
select the appropriate inspection, measuring, and test equipment;

Identify, calibrate, and adjust all inspection, measuring, and test

equipment and devices that can affect work quality at set intervals
to ensure that certified equipment having a known valid
relationship to nationally recognized standards - where no such
standards exist, the basis used for calibration shall be documented;
unsatisfactory

 Ensure that the inspection, measuring, and test equipment is

capable of the accuracy and precision necessary

 Identify inspection, measuring, and test equipment with a

suitable indicator or approved identification record to show
the calibration status

 Maintain calibration records for inspection, measuring and

test equipment.

 Assess and document the validity of previous inspection and

test results when inspection, measuring, and test equipment
is found to be out of calibration;

11
  Ensure that the environmental conditions are suitable for the
calibrations, inspections, measurements, and tests being
carried out

 Ensure that the handling, preservation, and storage of

inspection, measuring, and test equipment is such that the
accuracy and fitness for use is maintained

 Safeguard inspection, measuring, and test facilities, including

both test hardware and test software, from adjustments that
would invalidate the calibration setting

 Where test hardware (e.g., jigs, fixtures, templates, patterns)

or test software is used as suitable firms of inspection, they
shall be checked to prove that they are capable of verifying
the acceptability of product prior to release for use during
production and installation and shall be rechecked at
prescribed intervals.

19.0 PURCHASING AND MATERIAL CONTROL

GENERAL PURCHASING REQUIREMENTS

The Project Manager has the overall responsibility to ensure that all
materials and services purchased are in accordance with the
established QA/QC procedures, the project specifications, and
drawings

SUBCONTRACTING REQUIREMENTS

All subcontractors shall be selected on the basis of their ability to

meet subcontract requirements, including established quality
requirements. Lubrik has established a list of qualified
subcontractors for services typically subcontracted. Award of a
subcontract to a company not on the approved subcontractors list
requires written approval of the QCM

The selection of subcontractors, and the type and extent of control

exercised by the Project Manager shall be dependent upon the type
of service, client requirements, and, where appropriate, on records
of subcontractors’ previously demonstrated capability and
performance. The Project Manager shall ensure that applicable
QA/QC procedures are followed by all subcontractors performing
services for Lubrik Applicable client contract requirements and
liabilities shall be agreed upon in writing by all subcontractors.

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MAINTENANCE OF PURCHASING DATA

All purchasing documents shall contain data clearly describing the

material or service ordered, including, where applicable:
a) The type, class, style, grade, or other precise identification of items
purchased;
The title or other positive identification, and applicable issue dates of
specifications, drawings, process requirements, inspection
instructions, and other relevant technical data, including
requirements for approval or qualification of product, procedures,
process equipment, and personnel;

b) The title, number, and issue of the quality system standard to be

applied to the product.

20.0 NONCONFORMING ACTIONS AND CORRECTIVE ACTIONS

NON CONFORMING ACTION

The Quality Control Manager shall ensure that individuals responsible for
review and who have authority for the disposition of nonconforming actions are
clearly defined. This is to ensure that there is always someone responsible for
controlling non-conformities.

Nonconforming infrastructure shall be reviewed in accordance with

documented procedures. It may be

a) Reworked to meet the specified requirements or

b) Accepted with or without repair by concession or
c) Re-graded for alternative applications or
d) Rejected or scrapped
Where required by the contract, the proposed use or repair of product which
does not conform to specified requirements shall be reported for concession to
the client or the client’s representative.

The description of nonconformity that has been accepted, and of repairs, shall
be recorded to denote the actual condition

Repaired and reworked work shall be re-inspected in accordance with

documented procedures

21.0 AUDITS, RECORDS

AUDIT, RECORD

In order to verify that our quality activities comply with planned arrangements
and also to determine the effectiveness of the quality system, the Quality
Manager shall always carry out a comprehensive system of planned and
documented internal quality audits.

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Audit results shall be document and the results of these audits shall be
brought to the attention of the personnel having responsibility in the area
audited.

To make the audits effective and worthwhile, it is our policy that the
management personnel responsible for the area always take timely
corrective action on the deficiencies found by the audit.

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22.0 NCR REPORT FORMAT

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