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Developing and Implementing a Digital Strategy
Conclusion
References
Conclusion
References
Appendix A
IT Planning at ModMeters
IT Governance Evolution
Conclusion
References
Conclusion
References
Conclusion
References
Appendix A
Conclusion
References
Appendix A
Appendix B
Why Collaborate?
Characteristics of Collaboration
Conclusion
Chapter Discussion Questions
References
Conclusion
References
Disruption in Organizations
Disruption and IT
Managing Disruption in IT
First Steps for IT Managers
Conclusion
References
What is Experimentation?
Experimentation and IT
Conclusion
References
Conclusion
What is an API?
Conclusion
References
What is AI?
Dimensions of AI Management
Conclusion
References
Addressing Uncertainty
Conclusion
References
Conclusion
Chapter Discussion Questions
References
What is DevOps?
DevOps Challenges
Conclusion
References
Understanding IT Demand
Conclusion
References
Conclusion
References
Appendix A
Project Management at MM
Index
Preface
Today information technology (IT) functions in organizations have finally
achieved a long-sought goal; that is, to be considered as a strategic
business partner. No longer is IT relegated to the “back room” or expected
to be order-takers. Today’s IT organizations are driving business
transformation, developing business intelligence and analytics, enabling
24/7 global operations, and creating innovative digital products, services,
and business models. With this new status come new expectations. First,
IT leaders must not simply manage IT, they must use IT to deliver
business value. Second, they must think and act strategically not only with
overall IT strategy, but also in collaborating with business strategy
development. As one CIO explained to us, “We can no longer deliver
business solutions in our company without using technology so IT and
business strategy must constantly interact with each other.” Third, IT must
deliver more than traditional systems. Modern IT organizations are
responsible for developing external partnerships to leverage their own
internal IT resources, curating data and enabling anywhere, anytime access
to it, developing apps and APIs to facilitate new types of products and
services, and doing all this faster and more responsively than ever before.
And finally, IT leaders are the protectors of the organization’s information
capital, evaluating risk, and ensuring privacy and security. This
responsibility colors all that IT does and is frequently at odds with IT’s
other roles. Thus today’s IT leaders are no longer simply managers or
technology leaders, they are essential business leaders who must educate,
guide, envision, and execute on an organization’s potential. Effective IT
leadership is therefore about more than technology; it must marry strategy
with execution; protection with innovation; and quality with time-to-
market. This book tackles these real-life IT management issues and
reflects both the opportunities and the challenges involved in being an
effective IT leader.
All too often, in our efforts to prepare future executives to deal effectively
with the issues of IT strategy and management, we lead them into a
foreign country where they encounter a different language, different
culture, and different customs. Acronyms (e.g., SOA, FTP/IP, SDLC, ITIL,
ERP), buzzwords (e.g., asymmetric encryption, proxy servers, agile,
enterprise service bus), and the widely adopted practice of abstraction
(e.g., Is a software monitor a person, place, or thing?) present formidable
“barriers to entry” to the technologically uninitiated. But more
importantly, they obscure the importance of teaching students how to
make business decisions about a key organizational resource. By taking a
critical issues perspective, IT Strategy & Innovation 4.0 treats IT not as a
study by itself but as a tool to be leveraged to save and/or make money or
transform an organization.
As in the first three editions of this book, this Edition 4.0 combines the
experiences and insights of senior IT managers from leading-edge
organizations with thorough academic research to bring important issues
in IT management to life and demonstrate how IT strategy is put into
action in contemporary businesses. This new edition has been designed
around an enhanced set of critical real-world issues in IT management,
such as thought leadership with IT, digital transformation, enhancing
customer experience, and strategizing for business intelligence. It
introduces students to the challenges of making IT decisions that have
significant impacts on how businesses function and deliver value to
stakeholders.
To assist instructors, extensive teaching notes are available for all mini
cases. Developed by the authors and based on tried and true in-class
experience, these notes include case summaries and they identify the key
issues within each case, present ancillary information about the
company/industry represented in the case, and offer guidelines for
organizing the classroom discussion. Because of the structure of these
mini cases and their embedded issues, it is common for teaching notes to
exceed the length of the actual mini case!
This book is most appropriate for MIS courses where the goal is to
understand how IT delivers organizational value. These courses are
frequently labeled “IT Strategy” or “IT Management” and are offered
within undergraduate as well as master’s and MBA programs. For
undergraduate juniors and seniors in business and commerce programs,
this is usually the “capstone” MIS course. For master’s-level students, this
course may be the compulsory core course in MIS, or it may be an elective
course.
Each chapter and mini case in this book has been thoroughly tested in a
variety of undergraduate, graduate, and executive programs at the Smith
School of Business.1 These materials have proven highly successful
within all programs because we adapt how the material is presented
according to the level of the students. Whereas undergraduate students
“learn” about critical business issues from the book and mini cases for the
first time, graduate students are able to “relate” to these same critical
issues based on their previous business experience. As a result, graduate
students are able to introduce personal experiences into the discussion of
these critical IT issues.
Furthermore, because each mini case includes multiple issues, they too
can be used to serve different purposes. For example, the mini case
“Enterprise Transformation at Trustworthy Insurance” could be used to
discuss innovation and thought leadership, improving the customer
experience, delivering value with IT, or developing various IT strategies.
The result is a rich set of instructional materials that lends itself well to a
variety of pedagogical applications, particularly problem-based learning,
and that clearly illustrates the reality of IT strategy in action.
The mini cases in this section focus on the key issues companies must
address in innovating with IT. “Enterprise Transformation at
Trustworthy Insurance” looks at a successful digital initiative and
explores how the lessons learned in implementing the “Sonnet”
project can be applied to transforming the enterprise as a whole.
“Innovation at International Foods” contrasts the need for process and
control in corporate IT with the strong push to innovate with
technology and the clash of style and culture that must be addressed.
“Consumerization of Technology at IFG” looks at how organizations
must balance new systems of engagement with traditional systems of
record and the need for bimodal IT organizations.
The mini cases associated with this section describe many of these
themes embedded within real organizational contexts. The “Project
Management at MM” mini case shows how a top-priority, strategic
project can take a wrong turn when project management skills are
ineffective. The “Working Smarter at Continental Furniture
International” mini case follows an initiative to improve the
company’s analytics so it can reduce its environmental impact. The
mini case “Introducing Agile Development at American Attire”
shows some of the benefits and challenges of implementing new agile
development methods.
V. Defence of Jerusalem
Now at this time the enemy had conceived it possible that on
account of our supposed despair at the shortage of rations and
difficulty of transport it would be possible by a resolute attack to
recover possession of Jerusalem, which is a place as sacred to
Mahommedans as it is to Jews or Christians, and so, on the night of
the 26th/27th December, John Turk marched resolutely southwards,
astride the Nablus road, until he came up against the 60th Division,
who refused to make way, and the enemy soon found himself
resolutely counter-attacked by the 10th Irish Division, which was on
the left of the 20th Corps. The struggle lasted three days, for the
enemy also attacked the 53rd Division to the east of Jerusalem, and
it was quite evident that the operation was not a minor affair by any
means, but had been carefully prepared and planned out and was
being determinedly attempted. By noon on the 27th, however, the
great counter-attack made by the 74th and 10th Divisions, which was
launched at 6.30 a.m., had made itself felt, and on the following day,
this counter-offensive continuing, the 230th Brigade, Buffs included,
of course, was pushed up the centre of the line towards Ram Allah.
Fortunately the day was fine and dry. At first this forward movement
took the Buffs up the valley and the battalion was in artillery
formation, but, later on, broken and rocky ground was experienced
again until there came a rest as darkness fell, and the men sat down
and made preparations for some food. Very soon, however, came
orders to advance in line on Ram Allah, taking direction from the
60th Division on the right. The companies were somewhat scattered,
and in the stony country with a night as black as pitch it was a
terrible job for the runners to discover the several companies and for
them to come back into touch with battalion headquarters. There
were no paths or tracks and the map was useless. As one who was
out that night remarked, “If you take a line to march on and then bark
your shin on a rock, next have to circumvent a boulder and
immediately afterwards fall into a bog, you are apt to lose your
direction.” The Buffs stumbled about till they reached a large marshy
valley, where they came across the Royal Sussex and learnt that the
division was resting close by with no intention of going on to Ram
Allah that night; so an outpost line was thrown out and the men lay
down till dawn. About 8 o’clock next morning an advance was made
straight across a most tremendous country of vine terraces and
walls, and, with but little opposition, A and D Companies got into the
town, a filthy place on the brink of another precipice. On the top of
the hill opposite to it the Turks had several machine guns and
snipers posted and they now began to show some activity, the
Sussex Regiment coming under a fairly heavy fire, so that B
Company was held in readiness to go to their aid, while C and A
Companies took post along the front of the village overlooking the
precipice. That night was as black as the former, and a line of
advance allotted to the Buffs was so precipitous that the battalion
formation was bound to get into some sort of confusion, though
every effort was made to keep touch with the companies and with
other units. Opposition had died away, however, and so ultimately a
new outpost line was taken up with the Suffolk Regiment on the
Buffs’ left, and here the regiment remained for several days. The
weather was terribly wet at this time and the ground so saturated as
to be almost impassable for mules.
The Jerusalem-Jaffa road was now in our hands and was the
principal lateral communication. General Allenby now decided that
no further advance was possible or necessary for the present and
that his next task was to drive the enemy over the Jordan. The
outpost line referred to above was relieved on the 3rd January, 1918,
and the Buffs went back to Beit Izza and Beit Likia, the rain still
continuing with fury and the shortage of rations proving still a
considerable hardship. The 10th Irish Division had commenced
making a new road to supply the front line and save to some degree
the permanent Latrun-Jerusalem one. This engineering work was
called, out of compliment to that division, the Irish Road, and it now
became the scene for some weeks of the Buffs’ activities. The
battalion began work on it on the 9th January near Beit Sirra, and it
was not till the 7th March that it took over an outpost line, this time in
front of Lake Balua. This period of labour was lightened on the 18th
January by a parade for the distribution of medal ribbands, on which
occasion Sgt. Turner got the D.C.M., and Ptes. Kite, C. W. Scott and
Betts the Military Medal.
The above-mentioned move was in reality a very complete
change from two months’ heavy work to real soldiering again, even if
it were only infantry soldiering, as the gallant Yeoman of Kent may
possibly have put it. A patrol of B Company advancing from this
outpost line found Yebrud occupied by Turkish snipers and the
battalion got orders to occupy the village by midnight, but it was
found to be so strongly held that the reserve companies had to be
absorbed into the line to support the attack, and it was not till 8 a.m.
on the 9th that the place was occupied and a new outpost line on
Burj Bardawile taken up. 2nd Lieut. F. W. H. Cooper was killed in this
affair and Captain Ponsonby and seven other ranks wounded. Next
day the advance continued, the country getting worse and worse, but
more positions were taken in the evening, A and B Companies
having a climb of three and a half hours before the Turkish trenches
and sangars, perched on the forward slope of a precipice, were
theirs. Eight other ranks were wounded. The Buffs were now three
thousand feet up, and it was bitterly cold and wet. Moreover, the old
ration and supply difficulty became once more acute; the stuff could
only be got to the foot of the precipice on which the men were, and
then the tired soldiers, after a heavy day’s work, had to scramble
down to fetch it. On the 11th March El Tel was occupied, which
meant another very stiff climb. After this road-making south-east of
El Tel and on the Nablus road was resumed, and outpost work near
Turmus Aya. A very good piece of patrol work is recorded during this
period. It was carried out by Lieut. Barnard of the Buffs and a few of
his men on the 1st April. These men met an enemy’s patrol and
promptly charged them with the bayonet, though the enemy were
backed by machine guns. The Buff party killed three Turks and had
one of their number slightly wounded.
On the 21st March, 1918, the Germans, who had now been freed
from all anxiety as regards Russia, commenced in France their last
stupendous effort for victory and were so far successful that all
troops that could possibly be spared from other theatres of war were
hurried to the rescue of our Western front. For this reason it came to
pass that early in April it was decided that the 74th Division must be
taken from the Egyptian Force, in which it had served one year, and
be shipped off to Europe, where it was grievously needed. On the
8th of this month, therefore, the march to the railhead at Ludd
commenced, the Buffs moving by Beitunia and Beit Sirra. On the
13th they entrained for Kantara, and on the 28th left that place for
Alexandria and for France.
SOUTHERN PALESTINE
CHAPTER X
I. Summary of Events
A
s has been seen, both Baghdad and Jerusalem fell to British
arms during the year 1917, but other mighty events of war were
happening on the various fronts, and, while England was
knocking out the Turk with her left hand, so to speak, she was still
engaged in a furious fight against Germany on the Western front with
her right, in conjunction, of course, with her faithful allies. Moreover,
other things happened in 1917 which very materially influenced the
course of the great struggle. The two most important events were the
coming in of the United States of America and the dropping out of
the Russians.
On the 1st February, 1917, Germany very foolishly declared
unrestricted submarine warfare: that is, she issued a notice that,
within what she was pleased to lay down as a War Zone, she
intended to sink both combatant and neutral shipping at sight. This
directly brought her into a state of war, which was declared on the
6th April, with America, and the first American contingent landed in
France on the 25th June, and on the 27th October infantry and
artillery belonging to that nation were actually in action. Of course,
the armies from across the Atlantic were at first very small, like our
own had been in 1914, but, like the British forces, they swelled with
rapidity.
On the 12th March of this year of 1917 a revolution started in
Russia and three days later the Czar abdicated. Notwithstanding
this, however, the Russians, under General Brusilov, commenced a
determined offensive in Galicia, which was at first successful, but
which soon died away. On the 21st October the new government
practically determined on peace, though there was a mutual
agreement between the three countries of England, France and
Russia that no one of them would make peace without the other two.
These kinds of arrangements, however, did not affect the new rulers
very much, and, on the 22nd November, Lenin authorized the troops
at the front to negotiate for cessation of hostilities, and next day he
started to work to disband the army. Preliminaries being signed with
the enemy at Brest Litovsk on the 5th December, it became actually
necessary for Rumania to follow suit. On the 21st June the Order of
the British Empire was established.
At the end of October our friends the Italians were suffering
disaster at the hands of the Austrians, and early in November a
British force had to be sent to their assistance.