I stared my career in the year 2018 as a service now Administrator.

I worked in support and maintenance as a system admin for 3 years

As a system admin I use to work in monitoring the incident, problem, change,
trouble shooting & resolving the ticket within the SLA duration
I worked in creating user, group, assign. Role to user, adding group to group
member.
I worked in creating the service catalogue item, order guide and maintain the
existing one.
In later part of my carrier for last 6 month I was involved in scripting using the
best practice.
While performing these activities ensuring client relationship by proactively
providing solution.
For better opportunity and most likely to involve in development activities &
program in the career.

Users
are the individuals who use ServiceNow instance.
Each user has a unique sys_id
User table is “sys_user”
Create a new user –
Filter Navigator >>> User Administration >>>> Users >>> New

Group
group is a set of users who share a common purpose.
Groups may perform tasks such as approving change requests, resolving incidents,
receiving email notifications, or performing work order tasks.
Create a new group ----
Filter Navigator > User Administration > Groups.

Roles define the level of access a user has in ServiceNow

Roles control access to features and capabilities in applications and modules.
Roles can contain other roles, and any access granted to a role is granted to any
role that contains it.

ACLs or Access Control Lists are the process by which ServiceNow provides security
for its data.
ACLs can be applied to individual records, as well as fields within those records.
A user need to have an elevated role for manipulating the ACLs
Based on the operation, it is divided into 4 type i.e. Create, Read, Write, Delete.
/ Bases on level- tabel level with none, table level with * and field level.

Service Catlogue contains a collection of products that can be ordered. It is an

end user facing view of the available service and product offering.
We can create service catalogs that provide customers with self-service
opportunities.
Service Catalog can be accessed from the Service Portal
We can customize the Service Catalog based on the customer’s requirements
Can be used from ServiceNow Mobile app to raise requests.

1. Minimize server call in client side scripting

2. Reduce after/before business rule since it causes the browser to wait for the
response rather use asyc)
3. Do not use current update in business rule
4. Proper prefixes and naming convention & proper comments in the code
5. Migrate through update set to higher level.