Abhi Final Report-1

SRI MANJUNATHA TRANSPORT
CHAPTER-01
INTRODUCTION
An internship is a professional learning experience that offers meaningful, practical work
related to a student’s field of study or career interest. An internship gives a student the
opportunity for career exploration and development, and to learn new skills. It offers the
employer the opportunity to bring new ideas and energy into the workplace, develop talent and
potentially build a pipeline for future full-time employees.
Benefits of Internships
• Gain valuable work experience.
• Explore a career path.
• Give yourself an edge in the job market.
• Develop and refine skills.
• Receive financial compensation.
• Network with professionals in the field.
• Gain confidence.
Objective of Internships
• Learning: Internships provide an opportunity for students or recent graduates to apply
their academic knowledge in a real-world setting. They learn about industry practices,
processes, and techniques that may not be covered in the classroom.
• Skill Development: Interns have the chance to develop and enhance their skills, both
technical and soft skills. This could include anything from technical skills like coding or design
to soft skills like communication, teamwork, and time management.
• Networking: Internships often allow interns to build a network of professional contacts

within their field. This can include supervisors, colleagues, and professionals met through
networking events or company activities. These connections can be valuable for future job
opportunities.
EAST POINT COLLEGE OF HIGHER EDUCATION 1

• Exploration: Internships provide an opportunity for interns to explore different career

paths within their field of study. They can gain insight into different roles and industries,
helping them make more informed decisions about their future career paths.
• Work Experience: Internships provide valuable work experience that can enhance a
resume and make interns more competitive in the job market. Having real-world experience
can demonstrate to future employers that an intern is capable of applying their skills and
knowledge in a professional setting.
• Feedback and Evaluation: Internships often include feedback sessions and

evaluations, where interns can receive constructive criticism on their performance and areas
for improvement. This feedback is valuable for personal and professional growth.
• Contribution: Interns also contribute to the organization by assisting with projects,

tasks, and responsibilities. This could include anything from conducting research to completing
administrative tasks to supporting larger projects or initiatives
Tourism has turned out to be an economic booster contributing to the economic development
of many countries over the last few decades. People see holidays as a necessity, and not as
luxury in the present scenario. Tourism calls for coordination an cooperation between travel
agents, tour operators, and tourists. Tourism has a few major elements − destinations,
attractions, sites, accommodation, and all ancillary services.

What is Tourism?
Tourism involves the activities of people traveling and staying in a place away from their home
environment for leisure, business or other purposes.
Tourism was mainly traditional in its early form. With the evolution of cultures, economies,
and knowledge, tourism took a different form called sustainable tourism with the aspect of
well-planned tours, well-studied destinations, and conservation of destinations.
Factors that Motivate People to Travel
The most common reasons for t people to travel away from home are −
 To spend holidays leisurely

 To visit friends and relative
 To attend business and professional engagements
 To get health treatment
 To undertake religious pilgrimages
 Any other personal motives
What is tourism management?
It involves the management of multitude of activities such as studying tour destination,

planning the tour, making travel arrangements and providing accommodation. It also involves
marketing efforts to attract tourists to travel to particular destinations.
There is a subtle difference between just travelling and tourism.
Travelling is going from the place of residence or work to another distant or a neighboring
place by any means of transport. Routine commutation can be termed as travelling.

Tourism is traveling with an objective. All tourism necessarily includes travel but all travel
does not necessarily include tourism.
Functions of Travel Agencies and Tour Operators
1. Marketing and Publicity Package tours Destinations, attractions and other Services
2. Reservation of Tickets Airlines Railways Buses Passenger ships Events
3. Accommodation Reservation Hotels Resorts Motels Homestays etc.
4. Reservation of Ground Cars Services Coaches Caravans Entertainment entries Guides,

interpreters
5. Itinerary Preparation Planning and preparing various types of itineraries and checking
feasibility
6. Tour Packaging and Costing Dealing with vendors, Market research Costing and pricing
Designing of package tours Promotion and selling.
7. Travel Information and Handling inquiries Documents Processing Counselling Travel and
destination information Passport VISA Customs Currency Health and security checks permits
Immigration etc.
8. Research, Training and Market study Development Customer behaviour Training manpower
Upgrading skills New product development
9. Travel Insurance Personal Baggage Travel break-up Accidents etc.
10. Event management Meetings Incentive travel conferences, conventions, exhibitions,

seminars symposiums, etc.
Types of Travel Agency
Retail Travel Agency
 Retail travel agency sell tourism products or travel products such as transportation,
accommodation, sightseeing, tour package, etc to the client on behalf of the vendor and
earns commission from them. This kind of agency earns from commission as well as from
the markup.

 This agency performs various activities such as arranging for visa and travel insurance,
providing information regarding travel or destination, booking transportation and hotel,
providing miscellaneous services, making customized tour packages, foreign exchange,
etc.
 You can directly visit a retail travel agency and ask a travel agent to book travel or make a
customized tour package.
 They provide necessary guidance to the client before the client travels for the trip. They are
considered the best trip advisors. After finalizing the tour package and getting confirmation
from the client the agent asks for the payment and handles the financial transactions. And
provides customer support to the client so he should be satisfied.
 They make tour packages according to client’s budgets and preferences and ensure the best
deal so that they save their money.
 They also organize MiICE tours, make necessary arrangements for transportation, hotel,
pick up and drop off from the hotel, sightseeing, etc., and handle each and everything
smoothly and appropriately. Retail travel agency plays a very important role in the travel
and tourism industry.
Wholesale Travel Agency
 A wholesale travel agency is a firm that purchases tourism products or travel products from
the vendor in bulk quantity and sells them to the retail travel agency or the customer
directly.
 They serve as a medium between the tourism vendor and the retail travel agency. It is a
B2B business which is why their first preference is travel agents, tour operators, retail travel
agencies, etc. In rare cases, only they directly contact the customers.
 As they purchase tourism products in bulk they also negotiate with the vendor to get them
at the best rates. Even they create tailor-made packages for their clients.
 They have a wide range of target audiences and can sell the tourism product directly to the
client, this retail travel agency purchases the product from the wholesale travel agency adds
their markup, and sells them directly to the customers.
 Wholesale travel agency builds strong relationships with the tourism vendor so that they
can earn more commission and get the best deals. They also participate in various
promotional activities and marketing so that they can reach many travel agents, tour
operators, and retail travel agencies.

Market Growth Trends and

Characteristics
Segment Opportunities
Focuses on outdoor Growing interest in sustainable

Adventure
activities and exploration. and experiential travel. Potential
Tourism
Often eco-centric. for niche market development.
Increasing demand for

High-end
Luxury personalized and unique luxury
accommodations and
Travel experiences. Opportunity for
exclusive experiences.
premium service offerings.
Wellness and Emphasizes health, Growing health consciousness

Health wellness, and relaxation driving demand for wellness
Tourism services. retreats and spa vacations.
Increased awareness of
Environmentally
environmental issues.
Eco-Tourism responsible travel to
Opportunities in sustainable and
natural areas.
conservation-focused tourism.
Business and Meetings, incentives, Growing corporate travel;

MICE conferences, and opportunities for hosting
Tourism exhibitions. business events and conferences.
Expansion of destinations and

Cruise Traveling on cruise ships
on-board experiences. Potential
Tourism with various destinations.
growth in untapped markets.
platform to manage your business with maximum efficiency and minimum errors.
Your business will benefit from a TMS in many ways. First and foremost, you’ll be able to
reduce the number of errors that occur when managing your travel and operations. By using a
system like ours, you can improve efficiency by eliminating redundant processes and having
just one system for all your needs. This means fewer mistakes are made which translate into
happier customers who appreciate how easy they have it while they’re traveling through your
hotel or resort.

Second, with a TMS at hand, you’ll have more time to focus on other aspects of running your
business instead of wasting time repeating tasks over again or trying new ones each time there’s
an administrative problem (like making sure everyone has their ID cards). As an example: let’s
say someone is late for check-in due an unexpected delay getting out their car after work;
instead of having them wait until 9pm at night because everyone else has arrived early enough
before then – where do those people go? They end up sleeping somewhere else that night
instead because no one knows what happens while some random person waits around until
tomorrow morning!
Travel booking engine by TI Infotech directly connects your website with GDSes
XML (Extensible Markup Language). This is the language used by TI Infotech to communicate
with travel agents, hotels, airlines and other suppliers. The information you enter into our
system will be passed on to these providers in an automated way using this standard format
that they can easily understand.
This data is then used by various modules of the TMS to retrieve accurate fare information,
calculate availability and pricing and book tickets on behalf of your customers. The data is then
used by various modules of the TMS to retrieve accurate fare information, calculate availability
and pricing, book tickets on behalf of your customers. Our Travel Booking Software allows
travel agents and tour operators to accept bookings 24×7 from their website, B2C portal or B2B
portal.
Our Travel Booking Software allows travel agents and tour operators to accept bookings 24×7
from their website, B2C portal or B2B portal. Our system is easy to use, secure and affordable.
It’s flexible enough to match your requirements; scalable as well as customisable in terms of
different types of transactions (pickup/dropoff) and pricing models (group bookings).
Having a powerful travel management system can help you take care of all aspects of
your business easily.
Having a powerful travel management system can help you take care of all aspects of your
business easily. It can automate operations associated with tasks like sales, booking and
accounting. A good travel management system will also help you stay organized by providing
reports on your business’s performance across all platforms including social media and email
as well as making it easier to manage inventory levels and keep track of customer relationships.

In conclusion, the importance of a TMS cannot be understated. It is used to automate business

processes and eliminate errors. This helps you increase your profits by reducing the time it
takes for booking and payment processes. With a powerful software like TI Infotech’s Travel
Booking Software, you will be able to save time in managing your business without
compromising on quality or customer satisfaction.

CHAPTER-02
COMPANY PROFILE
COMPANY NAME
PROPRIETOR AND OWNER
MANJUNATH
HISTORY
where the journey becomes an experience! Since our inception in 2017, Sri Manjunatha
Transport have emerged as the heartbeat of Bangalore, connecting individuals with their
dream destinations.
Under the leadership of Mr. Mnajunath of , we have evolved into a Sri Manjunatha Transport
dynamic travel hub, offering unparalleled expertise and comprehensive travel solutions, all
conveniently available under one roof.
At Sri Manjunatha Transport, we take pride in being more than just a travel agency – we are
the ultimate solution to your travel problems. Whether you seek a relaxing getaway, an
adventurous expedition, or a business trip, our dedicated team is committed to turning your
travel aspirations into reality.
Experience a seamless journey with us, as we weave together decades of experience, mainly
airport drops and picks, local insights, and a passion for creating unforgettable travel
experiences. Sri Manjunatha Transport is not just a service; it’s an assurance of quality,
reliability, and a personalized touch to every expedition.

Vision
 To provide tour and travel services to customers with reasonable consideration and
expand their Services throughout the state.
Mission
 To provide good quality travel services to all categories of customers.

 To provide services on time without any delay.
 To give clear information about destination.
 To provide discount on first ride or travel.
 To less pricing compared to others.
Services offered
1.Cab service inside and outside Bangalore.
2. Mini-buses for tour.

3. buses for long trips.
4. package tours.
DIFFERENT TYPES OF CAB SERVICES
Two side Cab is a taxi or cab service that allows customers to book both pickup and drop
the coustmer between two destinations without having return the journey. It is an
alternative to the traditional round-trip taxi service

One Way Cab is a taxi or cab service that allows customers to book a one-way trip between
two destinations without having to pay for the return journey. It is an alternative to the
traditional round-trip taxi service that requires customers to pay for the entire trip even if they
only need to travel one way.
Round Trip Taxi services are designed for journeys that require a return to the point of origin.
These services are ideal for day trips, business meetings, or any travel where you must return
to your starting point on the same day.
SWOT
A SWOT analysis is an invaluable tool for travel agencies to navigate the complexities
of the tourism industry. It stands for Strengths, Weaknesses, Opportunities, and
Threats.
Developed as a framework for strategic planning, SWOT analysis helps businesses like
travel agencies to dissect their internal d ynamics and the external environment. The
travel industry, with its ever-changing trends and customer preferences, makes this tool
particularly relevant.

If you're running or considering starting a travel agency, a SWOT analysis is a crucial

step. It enables you to pinpoint what you excel at (strengths), areas needing
improvement (weaknesses), potential avenues for growth (opportunities), and external
challenges (threats).
For example, your travel agency's strengths might include specialized travel packages
or excellent customer service, while weaknesses might be a limited online presence or
dependency on seasonal tourism. Opportunities could emerge from trends like eco -
tourism or wellness travel, whereas threats might include economic downturns or travel
restrictions.
Travel agency owners often undertake a SWOT analysis when launching new services,
responding to market shifts, or facing operational hurdles. It provides a structur ed way
to assess both the business and the broader travel landscape.
Understanding these four aspects can lead to better strategic decisions, helping
prioritize efforts and develop plans that leverage your strengths and mitigate your
weaknesses.
For anyone embarking on a new travel agency venture, a SWOT analysis is not just
beneficial; it's a strategic necessity. It assists in recognizing your agency's unique
selling points, areas requiring more investment or improvement, and external factors
to watch out for.
While a SWOT analysis doesn't assure success, it dramatically increases your chances
by offering a clear, strategic direction for your travel agency.

SWOT analysis
Filling out a SWOT analysis for your travel agency can seem daunting, particularly
when you're attempting to foresee potential strengths, weaknesses, opportunities, and
threats in the dynamic travel industry.
Engaging in comprehensive market research and perusing travel industry reports is

crucial. These resources offer valuable insights into travel trends, customer
preferences, and competitive dynamics.
Interacting with other travel agency owners or travel experts is also advantageous.
Their practical experiences and insights can provide perspectives that are not always
evident in industry reports.
Remember, the essence of a SWOT analysis is not to predict the future with absolute
certainty but to equip you with a strategic approach to face it.
STRENG TH
Reflect on the unique elements your travel agency brings to the indus try.
Perhaps you specialize in exotic destinations that are not mainstream, or you have
strong partnerships with reputable travel providers. Your strength might be in an
experienced team with deep knowledge of travel planning, or you may offer innovative
travel packages that stand out in the market. These are internal factors that can set your
travel agency apart from others.

WEAKNESSES
Identifying weaknesses demands honesty and introspection.
You might face limitations in marketing budgets, affecting your ability to reach a
broader audience. Lack of experience in certain types of travel, high competition in
your chosen niche, or dependency on a specific market segment could be potential
weaknesses.
These areas may require strategic planning, additional reso urces, or diversification of
your services.
OPPORTUNITIES
Opportunities are external elements that your travel agency can capitalize on.
For example, a rising trend in eco-tourism or adventure travel could be an opportunity.

Collaborating with local businesses for travel packages, or exploiting a gap in the
market, like offering unique cultural experiences, can be advantageous. Additionally,
technological advancements in booking systems or virtual travel experiences could
open new avenues for your business.
THREATS
Threats are external challenges that could impact your travel agency.
These might include changes in travel regulations, economic downturns affecting travel
spending, increased competition, especially from online travel platforms, or shifts in
travel preferences due to global events like pandemics or climate change.

CHAPTER-03
EXPERIENTIAL LEARNING
This chapter describes the intern’s experience while working in the organization, including the
task undertakings, skills, challenges faced and lessons learned.
Who is a travel counsellor?
In general travel counsellors describe and sell travel destinations, products and services to
clients. Access information about costs, routes, and schedules from various sources.
EXPERIENCE IN ASSISTING TRAVEL COUNSELLOR ROLE:
On the 1st day of the internship, I went through the company's history and the Services offered
by the company and what are the weekly targets that the company Should reach, what are the
mission and vision of the company.
FIRST WEEK
1. Receiving calls from customers;
In the first week, I attended customer calls to receive trip orders and provide the details about
cabs, price and diver information to the customer and confirm the orders.
2. Marketing on services;
Our senior counsellor and I went to the marketing of our services in our Locality to nearby
apartments, and villas, by giving visiting cards, posters to The Customers and explain about
the services available in our company.
3. Feedback;
Every day after the trip is completed, I call back the customer and Ask for feedback and
suggestions on services.
4. skills learned;
A positive approach toward customer Convincing the customers to book our cabs.

SECOND WEEK
In the second week, I attended customer calls to receive trip orders and provide the details
about cabs, price and diver information to the customer and confirm the orders.
apartments, villas, by giving visiting cards and posters To the Customers and explain about the
services available in our company.
3. Feedback;
Every day after the trip is completed I call back the customer and ask for feedback and
4. skills learned;
THIRD WEEK
In the third week, I attended customer calls to receive trip orders and provide the details about
3. Feedback;

4. skills learned;
FOURTH WEEK
In the fourth week, I attended customer calls to receive trip orders and provide the details about
3. Feedback;
4. skills learned;
CHALLENGES FACED:
In the first week, I was finding it a little difficult to deal with customer calls and Convince them
and provide information about the packages, but slowly I was able to do it with the guidance
of counsellor. the main components are;
 Work-Life Balance
 Problem-Solving
 Communication
 Criticism or Feedback on the work

 Dealing with tasks or projects that were outside your comfort zone
 Overcoming unexpected obstacles or challenges
LESSONS LEARNED:
 Self-Confidence
 Continuous Learning
 Career Exploration

CHAPTER - 4
INTERNSHIP OUTCOMES AND CONCLUSION
INTERNSHIP OUTCOMES
1. Enhanced Time Management: Developed the ability to prioritize tasks effectively and
manage time efficiently to meet deadlines.
2. Improved Communication Skills: Honed communication skills through interactions with

colleagues, supervisors, and clients, learning to convey ideas clearly and professionally.
3. Refined Problem-Solving Abilities: Gained experience in identifying and addressing

challenges, and developing innovative solutions to overcome obstacles.
4. Increased Industry Knowledge: Acquired valuable insights into the industry, including
current trends, practices, and challenges.
5. Expanded Network: Built professional relationships with colleagues and industry contacts,
expanding personal and professional networks.
6. Boosted Confidence: Developed confidence in my abilities and skills through hands-on

experience and learning from mistakes.
7. Preparedness for Career: Equipped with practical experience and essential skills necessary
for success in my chosen field, ready to embark on my career journey with confidence.
8. Project Management Experience: Participated in projects or assignments, learning project

management skills such as planning, execution, and monitoring.

CONCLUSION
My four-week internship was nothing short of a transformative journey that surpassed all my
expectations. From the moment I stepped into the office, I was thrust into a dynamic
environment where every day presented new challenges and opportunities for growth. One
of the most significant lessons I learned was the importance of effective time management.
Balancing multiple tasks and deadlines forced me to prioritize my workload and allocate my
time wisely, a skill that proved invaluable throughout the internship and beyond.
Moreover, the internship provided me with a platform to refine my communication skills.

Whether it was collaborating with colleagues on a project or presenting my ideas to
supervisors, I learned how to articulate my thoughts clearly and professionally, ensuring
effective communication at every level. This ability to convey my ideas with confidence and
clarity is something I know will serve me well in my future endeavors.
As I reflect on my internship experience, I am filled with a profound sense of gratitude for the
lessons learned, the connections made, and the memories created. While it may have been a
short chapter in my journey, its impact on my personal and professional growth will endure for
a lifetime. I am excited to carry forward the skills and insights gained during my internship as
I continue to pursue my passion and strive for excellence in all my future endeavors.

BIBLIOGRAPHY
 https://www.scribd.com/document/337922898/Travel-and-Tourism-
Management-System
 https://www.senecapolytechnic.ca/programs/fulltime/TTO/program-
learning-
outcomes.html#:~:text=Sell%20and%20promote%20tourism%20pr
oducts,other%20travel%20documentation%20to%20clients.
 https://rkmvshimla.edu.in/courseoutcome/tourism/
 https://nibmehub.com/opac-
service/pdf/read/Tourism%20Management%20_%20an%20introduc
tion-%203rd%20edition.pdfh
 https://en.wikipedia.org/wiki/Impacts_of_tourism
 https://en.wikipedia.org/wiki/Travel_agency

ANNEXURES

INTERNSHIP WEEKLY PROGRESS TEMPLATE

Duration : 60 Hrs
Name of the Student : Abhishek G B Organization Name : Sri Manjunatha Mentor : Vinay Kumar
Transport
Register No : U19MT21C0006 Sector : Service Department : Travels
Course : B.Com Area : Hoskote Doddahullur Contact No : 6360161968
1st Week From to
Out Come
Plan Progress Challenge Mentor
Faced Technical
Signature
Internship Skill Skill
Task
Assigned for
Task Area of
1st Week
Completed Improvement
2nd Week From to

Challenge Out Come Mentor
Plan Progress Faced Signature
Internship Skill Technical Skill
Task
Assigned for
Task Area of
2nd Week
3rd Week From to

Task
Assigned for
Task Area of
3rd Week
4th Week From ________ to _______

Task
Assigned for
Task Area of
4th Week




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SRI MANJUNATHA TRANSPORT

• Explore a career path.

• Give yourself an edge in the job market.

• Develop and refine skills.

• Receive financial compensation.

• Network with professionals in the field.

• Networking: Internships often allow interns to build a network of professional contacts

EAST POINT COLLEGE OF HIGHER EDUCATION 1

• Exploration: Internships provide an opportunity for interns to explore different career

• Feedback and Evaluation: Internships often include feedback sessions and

• Contribution: Interns also contribute to the organization by assisting with projects,

EAST POINT COLLEGE OF HIGHER EDUCATION 2

Factors that Motivate People to Travel

 To spend holidays leisurely

What is tourism management?

It involves the management of multitude of activities such as studying tour destination,

There is a subtle difference between just travelling and tourism.

EAST POINT COLLEGE OF HIGHER EDUCATION 3

Functions of Travel Agencies and Tour Operators

2. Reservation of Tickets Airlines Railways Buses Passenger ships Events

3. Accommodation Reservation Hotels Resorts Motels Homestays etc.

4. Reservation of Ground Cars Services Coaches Caravans Entertainment entries Guides,

9. Travel Insurance Personal Baggage Travel break-up Accidents etc.

10. Event management Meetings Incentive travel conferences, conventions, exhibitions,

Types of Travel Agency

Retail Travel Agency

EAST POINT COLLEGE OF HIGHER EDUCATION 4

Wholesale Travel Agency

EAST POINT COLLEGE OF HIGHER EDUCATION 5

Market Growth Trends and

Focuses on outdoor Growing interest in sustainable

Increasing demand for

Wellness and Emphasizes health, Growing health consciousness

Business and Meetings, incentives, Growing corporate travel;

Expansion of destinations and

EAST POINT COLLEGE OF HIGHER EDUCATION 6

EAST POINT COLLEGE OF HIGHER EDUCATION 7

In conclusion, the importance of a TMS cannot be understated. It is used to automate business

EAST POINT COLLEGE OF HIGHER EDUCATION 8

SRI MANJUNATHA TRANSPORT

PROPRIETOR AND OWNER

EAST POINT COLLEGE OF HIGHER EDUCATION 9

 To provide good quality travel services to all categories of customers.

1.Cab service inside and outside Bangalore.

2. Mini-buses for tour.

EAST POINT COLLEGE OF HIGHER EDUCATION 10

3. buses for long trips.

DIFFERENT TYPES OF CAB SERVICES

EAST POINT COLLEGE OF HIGHER EDUCATION 11

EAST POINT COLLEGE OF HIGHER EDUCATION 12

If you're running or considering starting a travel agency, a SWOT analysis is a crucial

EAST POINT COLLEGE OF HIGHER EDUCATION 13

Engaging in comprehensive market research and perusing travel industry reports is

EAST POINT COLLEGE OF HIGHER EDUCATION 14

Identifying weaknesses demands honesty and introspection.

For example, a rising trend in eco-tourism or adventure travel could be an opportunity.

EAST POINT COLLEGE OF HIGHER EDUCATION 15

Who is a travel counsellor?

EXPERIENCE IN ASSISTING TRAVEL COUNSELLOR ROLE:

4th Week From __ to _