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Mike Meyers’ CompTIA A+ Guide the Managing and Troubleshooting PCs. Fifth Edition (Exams 220-901 & 220-902) Mike Meyers full chapter instant download
Mike Meyers’ CompTIA A+ Guide the Managing and Troubleshooting PCs. Fifth Edition (Exams 220-901 & 220-902) Mike Meyers full chapter instant download
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Mike Meyers’
Fifth Edition
(Exams 220 -901 & 220 -902)
■■ About the Authors
Michael Meyers is the industry’s leading authority on CompTIA A+ and
Network+ certification. He is the president and founder of Total Seminars,
LLC, a major provider of PC and network repair seminars for thousands of
organizations throughout the world, and a member of CompTIA.
Mike has written numerous popular textbooks, including the best-
selling CompTIA A+® Certification All-in-One Exam Guide, the CompTIA
Network+® Certification All-in-One Exam Guide, and the Mike Meyers’ CompTIA
Security+® Certification Guide.
Fifth Edition
(Exams 220 -901 & 220 -902)
Mike Meyers
McGraw-Hill Education is an independent entity from CompTIA®. This publication and CD-ROM
may be used in assisting students to prepare for the CompTIA A+ exams. Neither CompTIA nor
McGraw-Hill Education warrants that use of this publication and CD-ROM will ensure passing
any exam. CompTIA and CompTIA A+ are trademarks or registered trademarks of CompTIA in
the United States and/or other countries. All other trademarks are trademarks of their respective
owners.
■■ Acknowledgments
I’d like to acknowledge the many people who contributed their talents to
make this book possible:
To my in-house Editor in Chief, Scott Jernigan: I couldn’t have done it
without you, amigo. Truthfully, has there ever been a better combo than a
wizard and a paladin?
To Christopher Crayton, technical editor: Another great project with
you, Chris. Thanks for keeping my toes to the fire and your relentless push
to update, update, update! This is a much better product than it could have
been without your help.
To Bobby Rogers, mobile devices expert: Thank you for the outstanding
contributions to this book!
To Bill McManus, copy editor: Astonishingly good work in a fast-paced
timeframe. You rock!
To Michael Smyer, Total Seminars’ resident tech guru and photographer:
Your contributions continue to shine, from superb photographs to excellent
illustrations and, in this edition, some nicely styled writing. Well done!
To Dave Rush, crack technologist and ridiculously talented person:
How can I list the many contributions you’ve made to make this book—and
all the crazy products that go with it—so awesome? Researching, writing,
arguing, filming, arguing, researching some more...and the final product.
All fun!
To Travis Everett, Internet guru and writer: Such a wonderful addition
to the team this go-round, not just as a top-notch editor, but as a contributor
as well. Your understanding of the Internet and the cloud added excellent
additions to the book. Looking forward to the next one to see what other
talents you bring to the table!
To Ford Pierson, graphics maven and editor: I know you have a new
prime directive with little Oliver, but thanks for pinch-hitting on some
graphics and editing for the book. Much appreciated. And I’m really glad
we do everything electronically nowadays. Diapers, yikes!
To Sam Huntley and Maggie Jernigan: Thank you for the 11th-hour
assist with proofing. We promise you’ll have more time next time.
To Dudley Lehmer, my partner at Total Seminars: As always, thanks
for keeping the ship afloat while I got to play on this book!
To Amy Stonebraker, acquisitions coordinator at McGraw-Hill:
Thanks for keeping track of everything and (gently) smacking Scott when
he forgot things.
To Claire Yee, acquisitions coordinator at McGraw-Hill: Yay! You arrived
late in the game, but clearly came to play. Thanks for keeping Scott in line
and making the chapters flow. Looking forward to many more with you.
To Richard Camp, proofreader: Thank you, Richard, for catching those
silly typos. Your eagle eyes made the book much better!
To Howie Severson and Jody McKenzie, project editors: It was a joy to
work with you both again. I couldn’t have asked for a better team. In fact,
I asked for the best team and got exactly what I wanted!
ABOUT THIS BOOK
■■ Important Technology Skills
Information technology (IT) offers many career paths, need certain basic computer skills. Mike Meyers’
leading to occupations in such fields as PC repair, CompTIA A+ Guide to Managing and Troubleshooting
network administration, telecommunications, Web PCs builds a foundation for success in the IT field by
development, graphic design, and desktop support. introducing you to fundamental technology concepts
To become competent in any IT field, however, you and giving you essential computer skills.
BaseTech//Mike
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CompTIAA+
A+Guide
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Managingand
andTroubleshooting PCs/ /Meyers
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BaseTech
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professionals.
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output devices supports.
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you learnedvaryininearlier
features, per- support
support dual-channel
dual-channelarchitecture
architectureusing usingDDR DDRSDRAM.
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formance, and stability, so they factor hugely in the
formance,
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chips stability, so they
in a PC’s chipset servefactor hugely in the
as electronic motherboards
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purchase
interfaces or recommendation
through which the CPU, of a particular
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board. Good interact.
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board. Good techs know their chipsets! Dual-channel
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requires two two identical
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Key Terms, identified
formance,
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the chipset so theyfacilitates
factor hugely in the
communication
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purchase or the chipsetof facilitates communication Southbridge must
must snap
snap into
into two
two paired
paired slots.
slots. Many
Many motherboards
motherboards offer
offer four
fourslots
slots (see
(see
between therecommendation
CPU and other adevices
particular in mother-
the system, its Southbridge I’ve got a great Chapter
I’ve got a great Chapter
between
board. Good thetechs
CPU knowandtheirother devices in the system, its
chipsets! Figure
Figure 5.14).
component chips are relatively centrally located on the 55 Challenge!
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calculating 5.14).
in red, point out component
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motherboard
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at http://totalsem.
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it out
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Chapter 6,chips
“BIOS,” chipsets centrally
were originally composed of
important vocabulary
component are relatively located on the
Chapter 6, “BIOS,” chipsets were originally composed of
two primary(see
motherboard chips: the Northbridge
Figure 7.12). As you’ll and the Southbridge.
recall from
two primary
Chapter chips:
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“BIOS,” the Northbridge
chipsets were originally
chip
and the Southbridge.
handledcomposedRAM, while of the Table
Table5.1
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DDRSpeeds
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two primary
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chip handled
chips: the Northbridge
handled some expansion
handled
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handled RAM,
devices and mass • •Figure
RAM, while the
and the Southbridge.
devices
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7.12 Northbridge and Southbridge
Figure 7.12 Northbridge and Southbridge
Clock
ClockSpeed
100
Speed DDR
DDRSpeed
SpeedRating
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SpeedRating
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storage drives, such as hard drives. Some motherboard
and mass • Figure 7.12 Northbridge and Southbridge 100 MHz
MHz DDR-200
DDR-200 PC-1600
PC-1600
you need to know.
Southbridge
storage handled
drives, some
such expansion
as(orhard devices
manufacturers added stilldrives.
add) aSome
third motherboard
chip called the Super I/O chip to 133
storage drives, such as hard drives. Some motherboard
manufacturers added (or still add) a third chip called the Super I/O chip to 133 MHz
MHz DDR-266
DDR-266 PC-2100
PC-2100
manufacturers added (or still add) a third chip called the Super I/O chip to 166
166 MHz
MHz DDR-333
DDR-333 PC-2700
PC-2700
200 MHz DDR-400 PC-3200
Cross Check 200 MHz DDR-400 PC-3200
CrossCheck
Cross Check 217 MHz
217 MHz
DDR-433
DDR-433
PC-3500
PC-3500
Cross Check Although
Current
Current State
State ofNorthbridge
of the the Northbridge and Southbridge
and Southbridge
Current State of the Northbridge and Southbridge
AlthoughCompTIA
CompTIA continues
continues to discuss
to discuss the Northbridge
the Northbridge and South-and South-
233 MHz
233 MHz
250 MHz
DDR-466
DDR-466
DDR-500
PC-3700
PC-3700
PC-4000
ask, compare, contrast, the discrete Southbridge? How do its functions appear now?
197
and explain.
Chapter 7: Motherboards
197 130
Chapter 7: Motherboards
197 130 Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs
Chapter 7: Motherboards Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs
This pedagogically rich book is designed to make troubleshoot problems. Mike Meyers’ proven ability
learning easy and enjoyable and to help you develop to explain concepts in a clear, direct, even humorous
the skills and critical-thinking abilities that will way makes this book interesting, motivational,
enable you to adapt to different job situations and and fun.
BaseTech / Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs / Meyers / 954-4 / Ch 12
BaseTech / Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs / Meyers / 954-4 / Ch 12
BaseTech / Mike
BaseTech Meyers’
/ Mike CompTIA
Meyers’ A+A+
CompTIA Guide to toManaging
Guide Managingand
andTroubleshooting
Troubleshooting PCs / Meyers
PCs / Meyers//954-4
954-4//Ch
Ch7 7
BaseTech / Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs / Meyers / 954-4 / Ch 7
432
Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs
219
Chapter 7: Motherboards
07-ch07.indd 219 19/02/16 2:46 pm 12-ch12.indd 432 21/01/16 2:21 pm
07-ch07.indd 219 19/02/16 2:46 pm
Tutorials and lab assignments develop Summaries, key terms lists, quizzes,
essential hands-on skills and put essay questions, and lab projects
concepts in real-world contexts. help you practice skills and measure
progress.
Higher Salaries
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opportunities.
Verified Strengths
91% of hiring managers indicate CompTIA certifications are valuable in
validating IT expertise, making certification the best way to demonstrate
your competency and knowledge to employers. (Source: CompTIA
Employer Perceptions of IT Training and Certification.)
viii
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Universal Skills
CompTIA certifications are vendor neutral—which means that certified
professionals can proficiently work with an extensive variety of hardware
and software found in most organizations.
CompTIA Disclaimer
© 2015 CompTIA Properties, LLC, used under license by CompTIA Certifi-
cations, LLC. All rights reserved. All certification programs and education
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tions, LLC. CompTIA is a registered trademark of CompTIA Properties,
LLC in the U.S. and internationally. Other brands and company names
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Properties, LLC. Printed in the U.S. 02190-Nov2015.
ix
CompTIA Approved Quality Content
CONTENTS AT A GLANCE
Chapter 4 ■ Microprocessors 80
x
Contents At A Glance
Chapter 16 ■ Working with the Command-Line Interface 550
■ Glossary 1158
■ Index 1218
xi
Contents At A Glance
CONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . xx Chapter 3
Instructor Web Site . . . . . . . . . . . . . . . . . . . xxi ■ The Visible Computer 42
Historical/Conceptual . . . . . . . . . . . . . . . 43
The Computing Process . . . . . . . . . . . . . . 43
Chapter 1
The Computing Parts . . . . . . . . . . . . . . 44
■ The Path of the PC Tech 2 Stages . . . . . . . . . . . . . . . . . . . . . . 46
CompTIA A+ Certification . . . . . . . . . . . . . . 2 Why the Process Matters to Techs . . . . . . . 47
Who Is CompTIA? . . . . . . . . . . . . . . . . 2 Breaking It Down . . . . . . . . . . . . . . . . 47
The Path to Other Certifications . . . . . . . . . 3 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 48
CompTIA A+ Objectives . . . . . . . . . . . . . . . 4 Computing Hardware . . . . . . . . . . . . . . . 48
Windows-Centric . . . . . . . . . . . . . . . . . 5 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Windows 10 . . . . . . . . . . . . . . . . . . . . 5 Computing Software . . . . . . . . . . . . . . . . 51
Exam 220–901 . . . . . . . . . . . . . . . . . . 6 Common Operating System Functions . . . . 52
Exam 220-902 . . . . . . . . . . . . . . . . . . 7 User Interfaces . . . . . . . . . . . . . . . . . 52
The Path to Certification . . . . . . . . . . . . . . . 8 File Structures and Paths . . . . . . . . . . . . 62
Finding a Testing Center . . . . . . . . . . . . . 8 The Tech Launch Points . . . . . . . . . . . . 66
Exam Costs . . . . . . . . . . . . . . . . . . . . 9
How to Pass the CompTIA A+ Exams . . . . . 9
Historical/Conceptual . . . . . . . . . . . . . . . 11
Chapter 4
■ Microprocessors 80
Chapter 2 Historical/Conceptual . . . . . . . . . . . . . . . 81
■ Operational Procedures 18 CPU Core Components . . . . . . . . . . . . . . . 81
The Man in the Box . . . . . . . . . . . . . . . 81
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Clock . . . . . . . . . . . . . . . . . . . . . . 85
The Professional Tech . . . . . . . . . . . . . . . . 19 Back to the External Data Bus . . . . . . . . . 88
Appearance . . . . . . . . . . . . . . . . . . . 19 Memory . . . . . . . . . . . . . . . . . . . . . . . 89
The Traits of a Tech . . . . . . . . . . . . . . . 19 Memory and RAM . . . . . . . . . . . . . . . 89
Effective Communication . . . . . . . . . . . . . 23 Address Bus . . . . . . . . . . . . . . . . . . . 91
Assertive Communication . . . . . . . . . . . 23 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Respectful Communication . . . . . . . . . . . 24 Modern CPUs . . . . . . . . . . . . . . . . . . . . 94
Eliciting Answers . . . . . . . . . . . . . . . . 25 Developers . . . . . . . . . . . . . . . . . . . 94
Expectations and Follow-Up . . . . . . . . . . 26 Technology . . . . . . . . . . . . . . . . . . . 97
Tools of the Trade and Personal Safety . . . . . . 27 Selecting and Installing CPUs . . . . . . . . . . 107
Electrostatic Discharge (ESD) . . . . . . . . . 27 Selecting a CPU . . . . . . . . . . . . . . . . 107
Antistatic Tools . . . . . . . . . . . . . . . . . 28 Installation Issues . . . . . . . . . . . . . . . 108
Electromagnetic Interference (EMI) . . . . . . 29 Troubleshooting CPUs . . . . . . . . . . . . . . . 114
Radio Frequency Interference (RFI) . . . . . . 30 Symptoms of Overheating . . . . . . . . . . . 114
Personal Safety . . . . . . . . . . . . . . . . . 30 Catastrophic Failure . . . . . . . . . . . . . . 115
Physical Tools . . . . . . . . . . . . . . . . . . 31 Beyond A+ . . . . . . . . . . . . . . . . . . . . . .116
Software Tools . . . . . . . . . . . . . . . . . . 32
Intel Core M . . . . . . . . . . . . . . . . . . 116
Troubleshooting Theory . . . . . . . . . . . . . 32
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Chapter 5 Chapter 7
■ RAM 122 ■ Motherboards 190
Historical/Conceptual . . . . . . . . . . . . . . 123 Historical/Conceptual . . . . . . . . . . . . . . 191
Understanding DRAM . . . . . . . . . . . . . . 123 How Motherboards Work . . . . . . . . . . . . . 191
Organizing DRAM . . . . . . . . . . . . . . 124 Form Factors . . . . . . . . . . . . . . . . . 191
Practical DRAM . . . . . . . . . . . . . . . 125 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 193
DRAM Sticks . . . . . . . . . . . . . . . . . 126 Chipset . . . . . . . . . . . . . . . . . . . . . 197
Consumer RAM . . . . . . . . . . . . . . . . 127 Motherboard Components . . . . . . . . . . . 198
Types of RAM . . . . . . . . . . . . . . . . . . . 128 Expansion Bus . . . . . . . . . . . . . . . . . . . 201
SDRAM . . . . . . . . . . . . . . . . . . . . 128 Structure and Function of
RDRAM . . . . . . . . . . . . . . . . . . . . 129 the Expansion Bus . . . . . . . . . . . . . 201
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 129 PCI . . . . . . . . . . . . . . . . . . . . . . 203
DDR SDRAM . . . . . . . . . . . . . . . . 129 AGP . . . . . . . . . . . . . . . . . . . . . . 204
DDR2 . . . . . . . . . . . . . . . . . . . . . 131 PCI-X . . . . . . . . . . . . . . . . . . . . . 204
DDR3 . . . . . . . . . . . . . . . . . . . . . 131 Mini-PCI . . . . . . . . . . . . . . . . . . . 204
DDR3L/DDR3U . . . . . . . . . . . . . . . 132 PCI Express . . . . . . . . . . . . . . . . . . 204
DDR4 . . . . . . . . . . . . . . . . . . . . . 132 Installing Expansion Cards . . . . . . . . . . 206
RAM Variations . . . . . . . . . . . . . . . . 133 Troubleshooting Expansion Cards . . . . . . 213
Working with RAM . . . . . . . . . . . . . . . . 136 Upgrading and Installing Motherboards . . . . 214
Do You Need More RAM? . . . . . . . . . . 136 Choosing the Motherboard and Case . . . . . 215
Getting the Right RAM . . . . . . . . . . . . 142 Installing the Motherboard . . . . . . . . . . 217
Installing DIMMs . . . . . . . . . . . . . . . 143 Troubleshooting Motherboards . . . . . . . . . . 219
Installing SO-DIMMs in Laptops . . . . . . 144 Symptoms . . . . . . . . . . . . . . . . . . . 220
Troubleshooting RAM . . . . . . . . . . . . . . . 145 Techniques . . . . . . . . . . . . . . . . . . . 221
Testing RAM . . . . . . . . . . . . . . . . . 146 Options . . . . . . . . . . . . . . . . . . . . 221
Chapter 6 Chapter 8
■ BIOS 154 ■ Power Supplies 230
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Historical/Conceptual . . . . . . . . . . . . . . 231
We Need to Talk . . . . . . . . . . . . . . . . . . 155 Understanding Electricity . . . . . . . . . . . . . 231
Talking to the Keyboard . . . . . . . . . . . . 156 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 232
BIOS . . . . . . . . . . . . . . . . . . . . . . 158 Powering the PC . . . . . . . . . . . . . . . . . . 232
CMOS . . . . . . . . . . . . . . . . . . . . . . . . 161 Supplying AC . . . . . . . . . . . . . . . . . 233
Modify CMOS: The Setup Program . . . . . 162 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Typical CMOS Setup Programs . . . . . . . 166 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Option ROM and Device Drivers . . . . . . . . 174
Supplying DC . . . . . . . . . . . . . . . . . 239
Option ROM . . . . . . . . . . . . . . . . . 174
Installing and Maintaining Power Supplies . . . 247
Device Drivers . . . . . . . . . . . . . . . . . 175
Installing . . . . . . . . . . . . . . . . . . . 247
BIOS, BIOS, Everywhere! . . . . . . . . . . 176
Cooling . . . . . . . . . . . . . . . . . . . . 248
POST . . . . . . . . . . . . . . . . . . . . . . . . 176
Troubleshooting Power Supplies . . . . . . . . . 251
Before and During the Video Test:
No Motherboard . . . . . . . . . . . . . . . . 252
The Beep Codes . . . . . . . . . . . . . . . 176
Switches . . . . . . . . . . . . . . . . . . . . 252
Text Errors . . . . . . . . . . . . . . . . . . . 177
When Power Supplies Die Slowly . . . . . . 252
POST Cards . . . . . . . . . . . . . . . . . . 177
Fuses and Fire . . . . . . . . . . . . . . . . . 253
The Boot Process . . . . . . . . . . . . . . . . 177
Beyond A+ . . . . . . . . . . . . . . . . . . . . . 253
Care and Feeding of BIOS and CMOS . . . . . . 179
Default/Optimized Settings . . . . . . . . . . 179 It Glows! . . . . . . . . . . . . . . . . . . . . 253
Clearing CMOS . . . . . . . . . . . . . . . . 180 Modular Power Supplies . . . . . . . . . . . 254
Losing CMOS Settings . . . . . . . . . . . . 180 Temperature and Efficiency . . . . . . . . . . 254
Flashing the ROM . . . . . . . . . . . . . . 181
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Chapter 9 Maintaining and Troubleshooting
■ Hard Drive Technologies 262 Hard Drives . . . . . . . . . . . . . . . . . . . 323
Maintenance . . . . . . . . . . . . . . . . . . 323
Historical/Conceptual . . . . . . . . . . . . . . 263 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 328
How Hard Drives Work . . . . . . . . . . . . . . 263 Troubleshooting Hard Drive
Magnetic Hard Drives . . . . . . . . . . . . 263 Implementation . . . . . . . . . . . . . . . 328
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Beyond A+ . . . . . . . . . . . . . . . . . . . . . 333
Solid-State Drives . . . . . . . . . . . . . . . 264 Third-Party Partition Tools . . . . . . . . . . 334
Hybrid Hard Drives . . . . . . . . . . . . . . 265
Parallel and Serial ATA . . . . . . . . . . . . . . 265
PATA . . . . . . . . . . . . . . . . . . . . . . 266
SATA . . . . . . . . . . . . . . . . . . . . . 267 Chapter 11
Protecting Data with RAID . . . . . . . . . . . . 270 ■ Essential Peripherals 344
RAID . . . . . . . . . . . . . . . . . . . . . 272 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Implementing RAID . . . . . . . . . . . . . 273 Supporting Common Ports . . . . . . . . . . . . 345
Software Versus Hardware . . . . . . . . . . 273 USB Ports . . . . . . . . . . . . . . . . . . . 345
Installing Drives . . . . . . . . . . . . . . . . . . 275 FireWire Ports . . . . . . . . . . . . . . . . . 350
Choosing Your Drive . . . . . . . . . . . . . 275 Thunderbolt Ports . . . . . . . . . . . . . . . 352
Jumpers and Cabling on PATA Drives . . . . 276 General Port Issues . . . . . . . . . . . . . . 352
Cabling SATA Drives . . . . . . . . . . . . . 277 Common Peripherals . . . . . . . . . . . . . . . 353
Connecting Solid-State Drives . . . . . . . . 278 Keyboards . . . . . . . . . . . . . . . . . . . 353
BIOS Support: Configuring CMOS Pointing Devices . . . . . . . . . . . . . . . 355
and Installing Drivers . . . . . . . . . . . 278 Biometric Devices . . . . . . . . . . . . . . . 356
Troubleshooting Hard Drive Installation . . . 281 Smart Card Readers . . . . . . . . . . . . . . 356
Bar Code Readers . . . . . . . . . . . . . . . 357
Touch Screens . . . . . . . . . . . . . . . . . 357
Chapter 10 Motion Sensors . . . . . . . . . . . . . . . . 358
■ Implementing Hard Drives 288 KVM Switches . . . . . . . . . . . . . . . . 358
Gamepads and Joysticks . . . . . . . . . . . . 359
Historical/Conceptual . . . . . . . . . . . . . . 289
Digitizers . . . . . . . . . . . . . . . . . . . 360
Hard Drive Partitions . . . . . . . . . . . . . . . 289 Multimedia Devices . . . . . . . . . . . . . . 361
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Video Capture . . . . . . . . . . . . . . . . . 371
Master Boot Record . . . . . . . . . . . . . . 290 TV Tuners . . . . . . . . . . . . . . . . . . . 374
Dynamic Disks . . . . . . . . . . . . . . . . 292 Smart TV and Set-Top Boxes . . . . . . . . . 375
GUID Partition Table . . . . . . . . . . . . . 293 Storage Devices . . . . . . . . . . . . . . . . . . 375
Other Partition Types . . . . . . . . . . . . . 293 Flash Memory . . . . . . . . . . . . . . . . . 376
When to Partition . . . . . . . . . . . . . . . 294 Optical Drives . . . . . . . . . . . . . . . . . 379
Partition Naming Problems . . . . . . . . . . 295
Hard Drive Formatting . . . . . . . . . . . . . . 296
File Systems in Windows . . . . . . . . . . . 296
Chapter 12
FAT . . . . . . . . . . . . . . . . . . . . . . 296
FAT32 . . . . . . . . . . . . . . . . . . . . . 301 ■ Building a PC 394
NTFS . . . . . . . . . . . . . . . . . . . . . 302 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 395
FAT64 . . . . . . . . . . . . . . . . . . . . . 304 Specialized Custom PCs . . . . . . . . . . . . . . 395
File Systems in Mac OS X . . . . . . . . . . 305 Evaluating Parts . . . . . . . . . . . . . . . 395
File Systems in Linux . . . . . . . . . . . . . 305 Workstation PCs . . . . . . . . . . . . . . . 395
The Partitioning, Formatting, Specialized Consumer PCs . . . . . . . . . . 399
and Pooling Process . . . . . . . . . . . . . . 305 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Bootable Media . . . . . . . . . . . . . . . . 305 Installing and Upgrading Windows . . . . . . . 407
Partitioning and Formatting with Media Sources . . . . . . . . . . . . . . . . . 407
the Installation Media . . . . . . . . . . . 306 Types of Installation . . . . . . . . . . . . . . 408
Disk Management . . . . . . . . . . . . . . . 308 The Installation and Upgrade Process . . . . 410
Formatting a Partition . . . . . . . . . . . . 320 Troubleshooting Installation Problems . . . . 421
Storage Spaces . . . . . . . . . . . . . . . . . 321 Post-Installation Tasks . . . . . . . . . . . . . . . 423
Patches, Service Packs, and Updates . . . . . 423
Upgrading Drivers . . . . . . . . . . . . . . 423
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Restoring User Data Files (If Applicable) . . . 423 Chapter 15
Migrating and Retiring Systems . . . . . . . 424 ■ Maintaining and Optimizing
No Installation Is Perfect . . . . . . . . . . . 427
Operating Systems 514
Beyond A+ . . . . . . . . . . . . . . . . . . . . . 428
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 515
Installing Windows 10 . . . . . . . . . . . . . . . 428
Maintaining Operating Systems . . . . . . . . . 515
Windows Patch Management . . . . . . . . . 515
Patch Management in Mac OS X
Chapter 13 and Linux . . . . . . . . . . . . . . . . . 517
■ Windows Under the Hood 436 Managing Temporary Files in Windows . . . 518
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 437 Registry Maintenance . . . . . . . . . . . . . 519
Registry . . . . . . . . . . . . . . . . . . . . . . . 437 Disk Maintenance Utilities . . . . . . . . . . 520
Accessing the Registry . . . . . . . . . . . . 437 Scheduling Maintenance . . . . . . . . . . . 521
Registry Components . . . . . . . . . . . . . 437 Controlling Autostarting Software . . . . . . 523
Talkin’ Registry . . . . . . . . . . . . . . . . 438 System Information . . . . . . . . . . . . . . 525
Manual Registry Edits . . . . . . . . . . . . 440 Microsoft Management Console . . . . . . . 526
Command-Line Registry Editing Tools . . . . 440 Optimizing Operating Systems . . . . . . . . . . 528
The Boot Process . . . . . . . . . . . . . . . . . . 441 Installing and Removing Software . . . . . . 528
Processes, Services, and Threads . . . . . . . . . 442 Installing/Optimizing a Device . . . . . . . . 532
Task Manager . . . . . . . . . . . . . . . . . 442 Performance Options . . . . . . . . . . . . . 534
Performance Tools . . . . . . . . . . . . . . . 457 Preparing for Problems . . . . . . . . . . . . . . 535
Tools for Programmers . . . . . . . . . . . . . . 462 Backing Up Personal Data . . . . . . . . . . 536
Component Services . . . . . . . . . . . . . . 462 System Restore in Windows . . . . . . . . . . 542
Data Sources . . . . . . . . . . . . . . . . . 463
Chapter 16
Chapter 14 ■ Working with the Command-Line
■ Users, Groups, and Permissions 470 Interface 550
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 471 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Authentication with Users and Groups . . . . . 471 Deciphering the Command-Line Interface . . . 551
User Accounts . . . . . . . . . . . . . . . . . 471 Shells . . . . . . . . . . . . . . . . . . . . . 552
Passwords . . . . . . . . . . . . . . . . . . . 471 Accessing the Command-Line
Groups . . . . . . . . . . . . . . . . . . . . . 473 Interface in Windows . . . . . . . . . . . 552
Configuring Users and Groups . . . . . . . . 474 Accessing the Command-Line Interface
Local Users and Groups . . . . . . . . . . . . 481 in Mac OS X and Linux . . . . . . . . . . 553
Authorization Through NTFS . . . . . . . . . . 484 The Command Prompt . . . . . . . . . . . . 554
NTFS Permissions . . . . . . . . . . . . . . 484 Closing the Terminal . . . . . . . . . . . . . 555
Inheritance . . . . . . . . . . . . . . . . . . . 487 Filenames and File Formats . . . . . . . . . . 555
Permission Propagation . . . . . . . . . . . 488 Drives and Folders . . . . . . . . . . . . . . 555
Techs and Permissions . . . . . . . . . . . . . 489 Mastering Fundamental Commands . . . . . . 557
Permissions in Linux and Mac OS X . . . . . 489 Structure: Syntax and Switches . . . . . . . . 558
Sharing Resources Securely . . . . . . . . . . . . 491 Viewing Directory Contents: dir and ls . . . . 558
Sharing a Folder . . . . . . . . . . . . . . . . 492 Changing Directory Focus: The cd
Add/Edit Users and/or Groups . . . . . . . . 493 Command . . . . . . . . . . . . . . . . . 560
Administrative Shares . . . . . . . . . . . . . 494 Moving Between Drives . . . . . . . . . . . . 562
Protecting Data with Encryption . . . . . . . 495 Making Directories: The md/mkdir
Beyond Sharing Users and Groups . . . . . . . 498 Command . . . . . . . . . . . . . . . . . 563
Security Policies . . . . . . . . . . . . . . . . 498 Removing Directories: The rd/rmdir
User Account Control . . . . . . . . . . . . . 499 Command . . . . . . . . . . . . . . . . . 564
How UAC Works . . . . . . . . . . . . . . . 502 Running a Program in Windows . . . . . . . 565
How to Turn Off UAC . . . . . . . . . . . . 504 Running a Program in Mac OS X
UAC in Modern Windows . . . . . . . . . . 505 and Linux . . . . . . . . . . . . . . . . . 566
Working with Files . . . . . . . . . . . . . . . . . 568
Using Wildcards to Locate Files . . . . . . . . 569
Deleting Files . . . . . . . . . . . . . . . . . 570
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Copying and Moving Files . . . . . . . . . . 571 Chapter 18
Pruning and Grafting Folder Trees . . . . . . 573 ■ Virtualization 648
Assorted Windows Commands . . . . . . . . . 575
chkdsk (/f /r) . . . . . . . . . . . . . . . . . . 575 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 649
format . . . . . . . . . . . . . . . . . . . . . 575 Benefits of Virtualization . . . . . . . . . . . . . 649
hostname . . . . . . . . . . . . . . . . . . . . 576 Power Saving . . . . . . . . . . . . . . . . . 649
gpupdate . . . . . . . . . . . . . . . . . . . . 576 Hardware Consolidation . . . . . . . . . . . 650
gpresult . . . . . . . . . . . . . . . . . . . . 577 System Management and Security . . . . . . 650
sfc . . . . . . . . . . . . . . . . . . . . . . . 577 Research . . . . . . . . . . . . . . . . . . . . 651
shutdown . . . . . . . . . . . . . . . . . . . 578 Implementing Virtualization . . . . . . . . . . . 651
Using Special Keys in Windows . . . . . . . 578 Meet the Hypervisor . . . . . . . . . . . . . . 652
Beyond A+ . . . . . . . . . . . . . . . . . . . . . 579 Emulation Versus Virtualization . . . . . . . 654
The compact and cipher Commands . . . . . . 579 Client-Side Virtualization . . . . . . . . . . . 655
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 582 Server-Side Virtualization . . . . . . . . . . 666
To the Cloud . . . . . . . . . . . . . . . . . . . . 668
PowerShell . . . . . . . . . . . . . . . . . . . 582
The Service-Layer Cake . . . . . . . . . . . . 670
Assorted Mac OS X and Linux Commands . . . 583
Ownership and Access . . . . . . . . . . . . 673
ifconfig . . . . . . . . . . . . . . . . . . . . . 584
Why We Cloud . . . . . . . . . . . . . . . . 675
iwconfig . . . . . . . . . . . . . . . . . . . . 584
ps . . . . . . . . . . . . . . . . . . . . . . . 585
grep . . . . . . . . . . . . . . . . . . . . . . 586
apt-get . . . . . . . . . . . . . . . . . . . . . 587 Chapter 19
vi . . . . . . . . . . . . . . . . . . . . . . . 588 ■ Display Technologies 682
dd . . . . . . . . . . . . . . . . . . . . . . . 589 Video Displays . . . . . . . . . . . . . . . . . . . 683
shutdown . . . . . . . . . . . . . . . . . . . 590 Historical/Conceptual . . . . . . . . . . . . . . 683
passwd . . . . . . . . . . . . . . . . . . . . . 590 CRT Monitors . . . . . . . . . . . . . . . . . 683
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 685
LCD Monitors . . . . . . . . . . . . . . . . . 686
Chapter 17 Projectors . . . . . . . . . . . . . . . . . . . 693
■ Troubleshooting Operating Systems 598 Plasma Displays . . . . . . . . . . . . . . . . 694
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 599 Common Features . . . . . . . . . . . . . . . 695
Failure to Boot . . . . . . . . . . . . . . . . . . . 599 Display Adapters . . . . . . . . . . . . . . . . . 697
Failure to Boot: Hardware or Configuration . . . 600 Historical/Conceptual . . . . . . . . . . . . . . 697
Failure to Boot: Windows XP Modes . . . . . . . . . . . . . . . . . . . . . 697
(A CompTIA Retro Moment) . . . . . . . 601 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 700
Failure to Boot: Modern Windows . . . . . . 605 Motherboard Slot . . . . . . . . . . . . . . . 700
Failure to Boot: Linux . . . . . . . . . . . . . 621 Graphics Processor . . . . . . . . . . . . . . 701
Failure to Start Normally . . . . . . . . . . . . . 621 Video Memory . . . . . . . . . . . . . . . . . 702
Device Drivers . . . . . . . . . . . . . . . . . 622 Integrated GPUs . . . . . . . . . . . . . . . 703
Registry . . . . . . . . . . . . . . . . . . . . 623 Connector Types and Associated Cables . . . 703
Advanced Startup Options . . . . . . . . . . 624 Installing and Configuring Video . . . . . . . . 706
Troubleshooting Tools . . . . . . . . . . . . . 627 Software . . . . . . . . . . . . . . . . . . . . 707
More Control Panel Tools . . . . . . . . . . . 632 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Application Problems . . . . . . . . . . . . . . . 636 Working with Drivers . . . . . . . . . . . . . 715
Application Installation Problems . . . . . . 636 3-D Graphics . . . . . . . . . . . . . . . . . 715
Problems with Uninstalling . . . . . . . . . . 637 Troubleshooting Video . . . . . . . . . . . . . . 720
Compatibility . . . . . . . . . . . . . . . . . 637 Troubleshooting Video Cards/Drivers . . . . . 720
Missing File or Incorrect File Version . . . . 640 Troubleshooting Monitors . . . . . . . . . . . 721
Crashing Programs . . . . . . . . . . . . . . 640 Beyond A+ . . . . . . . . . . . . . . . . . . . . . 723
Volume Shadow Copy Service and Changing Technologies . . . . . . . . . . . . . . 723
System Protection . . . . . . . . . . . . . 640
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Chapter 20 Installing and Configuring
■ Essentials of Networking 730 Wireless Networking . . . . . . . . . . . . . . 810
Wi-Fi Configuration . . . . . . . . . . . . . . 810
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 731 Bluetooth Configuration . . . . . . . . . . . 816
Roles Hosts Play in Networks . . . . . . . . . . 731 Cellular Configuration . . . . . . . . . . . . 818
Historical/Conceptual . . . . . . . . . . . . . . 733 Troubleshooting Wi-Fi . . . . . . . . . . . . . . . 819
Networking Technologies . . . . . . . . . . . . . 733 Hardware Troubleshooting . . . . . . . . . . 820
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 734 Software Troubleshooting . . . . . . . . . . . 820
Frames and NICs . . . . . . . . . . . . . . . 734 Connectivity Troubleshooting . . . . . . . . . 821
Ethernet . . . . . . . . . . . . . . . . . . . . 736 Configuration Troubleshooting . . . . . . . . 821
Ethernet with Twisted Pair . . . . . . . . . . 739
Ethernet with Alternative Connections . . . . 740
Implementing Ethernet . . . . . . . . . . . . . . 742 Chapter 23
The Typical LAN . . . . . . . . . . . . . . . 742 ■ The Internet 830
Structured Cabling . . . . . . . . . . . . . . 743
Going Wide . . . . . . . . . . . . . . . . . . 751 Historical/Conceptual . . . . . . . . . . . . . . 831
How the Internet Works . . . . . . . . . . . . . . 831
Internet Tiers . . . . . . . . . . . . . . . . . 831
TCP/IP—The Common Language
Chapter 21
of the Internet . . . . . . . . . . . . . . . 832
■ Local Area Networking 756 Internet Service Providers . . . . . . . . . . . 833
901/902 . . . . . . . . . . . . . . . . . . . . . . . 757 Connection Concepts . . . . . . . . . . . . . 833
TCP/IP . . . . . . . . . . . . . . . . . . . . . . . 757 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 834
Network Addressing with IPv4 . . . . . . . . 757 Connecting to the Internet . . . . . . . . . . . . 834
Network Addressing with IPv6 . . . . . . . . 767 Dial-Up . . . . . . . . . . . . . . . . . . . . 835
Installing and Configuring a Wired Network . . . 771 DSL . . . . . . . . . . . . . . . . . . . . . . 838
Installing a NIC . . . . . . . . . . . . . . . . 772 Cable . . . . . . . . . . . . . . . . . . . . . . 839
Configuring a Network Client . . . . . . . . 774 Fiber . . . . . . . . . . . . . . . . . . . . . . 839
Sharing and Security . . . . . . . . . . . . . 774 Wi-Fi . . . . . . . . . . . . . . . . . . . . . 840
Network Shares . . . . . . . . . . . . . . . . 775 Cellular . . . . . . . . . . . . . . . . . . . . 840
Network Organization . . . . . . . . . . . . 775 Satellite . . . . . . . . . . . . . . . . . . . . 841
Troubleshooting Networks . . . . . . . . . . . . 785 Connection to the Internet . . . . . . . . . . 842
Repairing Physical Cabling . . . . . . . . . . 785 Internet Application Protocols . . . . . . . . . . 846
Fixing Common Problems . . . . . . . . . . . 788 902 . . . . . . . . . . . . . . . . . . . . . . . . . . 848
The World Wide Web . . . . . . . . . . . . . 848
E-mail . . . . . . . . . . . . . . . . . . . . . 853
Chapter 22 File Transfer Protocol (FTP) . . . . . . . . . 859
■ Wireless Networking 796 Telnet and SSH . . . . . . . . . . . . . . . . 859
SFTP . . . . . . . . . . . . . . . . . . . . . . 860
Historical/Conceptual . . . . . . . . . . . . . . 797
Voice over IP . . . . . . . . . . . . . . . . . . 860
Wireless Networking Components . . . . . . . 797 Remote Desktop . . . . . . . . . . . . . . . . 861
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 798 Virtual Private Networks . . . . . . . . . . . 864
Wireless Networking Software . . . . . . . . 799 Support Applications (Internet Utilities) . . . 867
Wireless Network Modes . . . . . . . . . . . 800 901 . . . . . . . . . . . . . . . . . . . . . . . . . . 868
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 801 Internet Troubleshooting . . . . . . . . . . . . . 868
Wireless Networking Security . . . . . . . . 801 No Connectivity . . . . . . . . . . . . . . . 869
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 804 Limited Connectivity . . . . . . . . . . . . . 870
Speed and Range Issues . . . . . . . . . . . . 804 Local Connectivity . . . . . . . . . . . . . . 870
Wireless Networking Standards . . . . . . . . . 805 Slow Transfer Speeds . . . . . . . . . . . . . 871
IEEE 802.11-Based Wireless Networking . . . 805 Beyond A+ . . . . . . . . . . . . . . . . . . . . . 872
Other Wireless Standards . . . . . . . . . . . 808 Online Gaming . . . . . . . . . . . . . . . . 872
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 810 Chat . . . . . . . . . . . . . . . . . . . . . . 873
File Sharing . . . . . . . . . . . . . . . . . . 874
xvii
Contents
Chapter 24 Chapter 26
■ Portable Computing 882 ■ Care and Feeding of Mobile Devices 966
Historical/Conceptual . . . . . . . . . . . . . . 883 901/902 . . . . . . . . . . . . . . . . . . . . . . . 967
Portable Computing Devices . . . . . . . . . . . 883 Troubleshooting Mobile Device Issues . . . . . 967
Taxonomy . . . . . . . . . . . . . . . . . . . 883 Troubleshooting Tools . . . . . . . . . . . . . 967
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 887 Touchscreen and Display Issues . . . . . . . . 970
Input Devices . . . . . . . . . . . . . . . . . 887 App Not Loading . . . . . . . . . . . . . . . 972
Display Types . . . . . . . . . . . . . . . . . 889 Overheating . . . . . . . . . . . . . . . . . . 973
Extending Portable Computers . . . . . . . . . . 890 Slow Performance . . . . . . . . . . . . . . . 973
Single-Function Ports . . . . . . . . . . . . . 890 Battery Life . . . . . . . . . . . . . . . . . . 974
Networking Options . . . . . . . . . . . . . 892 Swollen Battery . . . . . . . . . . . . . . . . 976
Portable-Specific Expansion Slots . . . . . . . 893 Frozen System . . . . . . . . . . . . . . . . . 977
Storage Card Slots . . . . . . . . . . . . . . . 894 Cannot Broadcast to an External Monitor . . 977
General-Purpose Ports . . . . . . . . . . . . 894 No Sound from Speakers . . . . . . . . . . . 978
Managing and Maintaining Portable Connectivity and Data Usage Issues . . . . . 978
Computers . . . . . . . . . . . . . . . . . . . . 895 GPS and Location Services Problems . . . . . 979
Batteries . . . . . . . . . . . . . . . . . . . . 896 System Lockout . . . . . . . . . . . . . . . . 980
Power Management . . . . . . . . . . . . . . 896 Encryption Problems . . . . . . . . . . . . . 981
Cleaning . . . . . . . . . . . . . . . . . . . . 902 Securing Mobile Devices . . . . . . . . . . . . . 981
Heat . . . . . . . . . . . . . . . . . . . . . . 904 BYOD versus Corporate-Owned Devices . . . 981
Protecting the Machine . . . . . . . . . . . . 905 Profile Security Requirements . . . . . . . . 982
Upgrading and Repairing Laptop Preventing Physical Damage . . . . . . . . . 983
Computers . . . . . . . . . . . . . . . . . . . . 906 Combating Malware . . . . . . . . . . . . . . 984
Disassembly Process . . . . . . . . . . . . . . 907 Dealing with Loss . . . . . . . . . . . . . . . 984
Standard Upgrades . . . . . . . . . . . . . . 909 Recovering from Theft . . . . . . . . . . . . . 985
Hardware Replacement . . . . . . . . . . . . 912 Securing Your Data . . . . . . . . . . . . . . 986
Troubleshooting Portable Computers . . . . . . 916 Mobile OS and Application Security Issues . . . 989
Power and Performance . . . . . . . . . . . . 916 Troubleshooting Tools . . . . . . . . . . . . . 989
Components . . . . . . . . . . . . . . . . . . 918 Risks, Symptoms, and Clues . . . . . . . . . 991
Chapter 25 Chapter 27
■ Understanding Mobile Devices 930 ■ Printers and Multifunction Devices 1004
901 . . . . . . . . . . . . . . . . . . . . . . . . . . 931 901 . . . . . . . . . . . . . . . . . . . . . . . . . 1005
Mobile Computing Devices . . . . . . . . . . . . 931 Printer and Multifunction Device
Device Variants . . . . . . . . . . . . . . . . 931 Components and Technologies . . . . . . . . 1005
Mobile Hardware Features . . . . . . . . . . 935 Printers . . . . . . . . . . . . . . . . . . . . 1005
902 . . . . . . . . . . . . . . . . . . . . . . . . . . 938 Scanners . . . . . . . . . . . . . . . . . . . 1016
Meet the Big Three Mobile OSs . . . . . . . . . . 938 Copy and Fax Components . . . . . . . . . . 1020
Development Models . . . . . . . . . . . . . 938 Connectivity . . . . . . . . . . . . . . . . . 1020
Apple iOS . . . . . . . . . . . . . . . . . . . 940 The Laser Printing Process . . . . . . . . . . . . 1021
Google Android . . . . . . . . . . . . . . . . 940 Processing . . . . . . . . . . . . . . . . . . . 1022
Microsoft Windows Phone . . . . . . . . . . 941 Charging . . . . . . . . . . . . . . . . . . . 1023
Mobile OS Features . . . . . . . . . . . . . . 941 Exposing . . . . . . . . . . . . . . . . . . . 1023
Configuring a Mobile Device . . . . . . . . . . . 947 Developing . . . . . . . . . . . . . . . . . . 1023
Enhancing Hardware . . . . . . . . . . . . . 947 Transferring . . . . . . . . . . . . . . . . . . 1023
Adding Apps . . . . . . . . . . . . . . . . . 949 Fusing . . . . . . . . . . . . . . . . . . . . . 1024
Network Connectivity . . . . . . . . . . . . . 951 Cleaning . . . . . . . . . . . . . . . . . . . 1024
Data . . . . . . . . . . . . . . . . . . . . . . 952 Installing a Multifunction Device . . . . . . . . 1025
E-mail . . . . . . . . . . . . . . . . . . . . . 953 Setting Up Printers in Windows . . . . . . . 1025
Synchronization . . . . . . . . . . . . . . . . 955 Configuring Print Settings . . . . . . . . . . 1030
Mobile Device Communication and Ports . . 957 Optimizing Print Performance . . . . . . . . 1031
Managing Shared/Public/Networked
Devices . . . . . . . . . . . . . . . . . . . 1032
xviii
Contents
Troubleshooting Printers . . . . . . . . . . . . . 1033 Internet Appliances . . . . . . . . . . . . . . . 1096
Troubleshooting General Issues . . . . . . . . 1033 Authentication and Encryption . . . . . . . . 1096
Troubleshooting Impact Printers . . . . . . . 1036 Wireless Issues . . . . . . . . . . . . . . . . . 1100
Troubleshooting Thermal Printers . . . . . . 1037
Troubleshooting Inkjet Printers . . . . . . . 1038
Troubleshooting Laser Printers . . . . . . . . 1040 Appendix A
■ Mapping to the CompTIA A+
Objectives 1110
Chapter 28 220–901 Exam Objectives . . . . . . . . . . . . . . 1110
■ Securing Computers 1054 220–902 Exam Objectives . . . . . . . . . . . . . . 1131
902 . . . . . . . . . . . . . . . . . . . . . . . . . 1055
Analyzing Threats . . . . . . . . . . . . . . . . . 1055
Unauthorized Access . . . . . . . . . . . . . 1055 Appendix B
Social Engineering . . . . . . . . . . . . . . 1056 ■ About the CD-ROM 1154
Data Destruction . . . . . . . . . . . . . . . 1057 Playing the Mike Meyers Introduction Video . . . 1154
Administrative Access . . . . . . . . . . . . 1058 System Requirements . . . . . . . . . . . . . . . . 1154
System Crash/Hardware Failure . . . . . . . 1058 Total Tester Exam Software . . . . . . . . . . . . . 1155
Physical Theft . . . . . . . . . . . . . . . . . 1058 Pre-assessment Test . . . . . . . . . . . . . . . 1155
Malware . . . . . . . . . . . . . . . . . . . . 1059 TotalSims for CompTIA A+ . . . . . . . . . . . . 1155
Environmental Threats . . . . . . . . . . . . 1059 Mike’s Video Training . . . . . . . . . . . . . . . 1155
Security Concepts and Technologies . . . . . . 1061 Mike’s Cool Tools . . . . . . . . . . . . . . . . . . 1156
Access Control . . . . . . . . . . . . . . . . 1061 PDF Copy of the Book . . . . . . . . . . . . . . . 1156
Data Classification and Compliance . . . . . 1068 Technical Support . . . . . . . . . . . . . . . . . . 1156
Licensing . . . . . . . . . . . . . . . . . . . 1069 Total Seminars Technical Support . . . . . . . 1156
Reporting . . . . . . . . . . . . . . . . . . . 1070 McGraw-Hill Education Content Support . . . 1157
Network Security . . . . . . . . . . . . . . . . . 1073
Malicious Software . . . . . . . . . . . . . . 1073
Malware Signs and Symptoms . . . . . . . . 1080 ■ Glossary 1158
Malware Prevention and Recovery . . . . . . 1081
Firewalls . . . . . . . . . . . . . . . . . . . 1088 ■ Index 1218
xix
Contents
PREFACE
I started writing computer books for the simple reason that no one wrote the
kind of books I wanted to read. The books were either too simple (Chapter 1,
“Using Your Mouse”) or too complex (Chapter 1, “TTL Logic and Transistors”),
and none of them provided a motivation for me to learn the information.
I believed that there were geeky readers just like me who wanted to know
why they needed to know the information in a computer book.
Good books motivate readers to learn what they are reading. For ex-
ample, if a book discusses binary arithmetic but doesn’t explain why I need
to learn it, that’s not a good book. Tell me that understanding binary makes
it easier to understand how a CPU works or why a megabyte is different
from a million bytes—then I get excited, no matter how geeky the topic. If
I don’t have a good motivation to do something, then I’m simply not going
to do it (which explains why I haven’t jumped out of an airplane!).
In this book, I teach you why you need to understand the technology
that runs almost every modern business. You’ll learn to build and fix com-
puters, exploring every nook and cranny, and master the art of the PC tech.
In the process, you’ll gain the knowledge you need to pass the CompTIA
A+ certification exams.
Enjoy, my fellow geek.
xx
Preface
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suspect that they are casual visitors, coming to us at the end of the
year. The ordinary Parrots wing high, but the Macaws are
exceedingly high fliers, and the command of the continental and
insular shores, could be no difficulty to birds of their powerful,
though, usually, not long-sustained flight. When the October rains set
in, storms and deluges from the mountains of the continent to the
west of us, send myriad flocks of aquatic birds over to us, and it is
extremely likely that these magnificent Parrots are driven to our
shores, where they find in our genial mountains, the mild quietude of
the upper summer woods of Mexico.
“A mountain district very remote, between Trelawney and St.
Ann’s, here and there cleared and settled,—a peculiar country called
the Black grounds, is said to be the never failing resort of these
Mexican Macaws. I have been assured that several birds have been
procured there. This is said to be nearly as far eastward as they
have been found. Further westward, in the neighbourhood of the
Accompong Maroons, young birds, bearing the evidence of being in
the first year’s plumage, have been procured from hog-hunters. One
specimen, purchased from them by Mr. White, the proprietor of
Oxford estate, was for some time the admiration and talk of the
country round. I have been informed by those who have noticed the
bird on the wing, that although the Macaws are never seen but flying
extremely high, their great size, and their splendid length of tail,
brilliant with intense scarlet, and blue and yellow, strikingly attract
attention, if their harsh scream, heard in the hushed mountain
solitudes, does not betray them. They fly from one ridge to another,
journeying in pairs, and have been followed by the eye till they have
alighted on the loftiest of the forest trees, in their chosen resting
places.”
YELLOW-BELLIED PARROQUET.[75]
Conurus flaviventer.
Psittacus æruginosus, var. Lath. Syn.
Aratinga flaviventer, Spix. Av. Br. t. 18. f. 1.
[75] Length, measured over the head, 11¾ inches, expanse 16¾, flexure
5¾, tail 5, rictus ¾, tarsus ⁵⁄₁₀, middle toe 1¹⁄₁₀. Irides pale orange; cere
and cheeks, pale buff.
BLACK-BILLED PARROT.[76]
Psittacus agilis.
Psittacus agilis, Gmel.—Le Vaill. Perr. 105.
? Psittacus æstivus, var. α. Lath. Syn.
? ” ” var. δ. Ibid.
[76] Length 13¼ inches, expanse 20¼, flexure 6⁴⁄₁₀, tail 3¼, rictus ⁸⁄₁₀,
tarsus ⁹⁄₁₀, middle toe 1²⁄₁₀. Irides dark hazel: cere blackish ash-colour.
All the Parrots are gregarious, cunning, watchful, noisy,
mischievous; and thus are like the Monkeys. This and the following
species are so much alike in manners and general appearance, that
a description of one applies nearly to the other. Flocks varying from
half-a-dozen to twenty or thirty, fly hither and thither over the forest,
screeching as they go, and all alight together on some tree covered
with berries. Here they feast, but with caution; on a slight alarm one
screams, and the whole flock is on the wing, vociferous if not
musical; and brilliant if not beautiful; particularly when the sun shines
on their green backs and crimsoned wings. They generally prefer
lofty trees, except when, in June, the ripe yellow plantain tempts
them to descend, or when the black berry shines upon the pimento.
Of the latter, the flocks devour an immense quantity, and the former
they destroy by cutting it to pieces with their powerful beaks, to get at
the small seeds.
One day in January, when the pimento on the brow of Bluefields
Mountain was about ready for picking, being full-sized, but yet green
and hard, I observed large flocks of Black-bills and a few Parroquets,
flying to and fro with voluble chatter, now alighting to feed on the hot
aromatic berry, now flying off, and wheeling round to the same
neighbourhood again. They were not at all shy, but, with unusual
carelessness of our proximity, scarcely moved at the report of the
gun which brought their companions to the ground. Of two which I
shot on this occasion, I found the craws stuffed with the cotyledons
of the seed alone, the most pungently aromatic part of the berry; the
fleshy part having been, as I presume, shorn off by the beak and
rejected. When alighted, as is often the case, on a dry branch, their
emerald hue is conspicuous, and affords a fair mark for the gunner;
but in a tree of full foliage, their colour proves an excellent
concealment. They seem aware of this, and their sagacity prompts
them frequently to rely on it for security. Often we hear their voices
proceeding from a certain tree, or else have marked the descent of a
flock upon it, but on proceeding to the spot, though the eye has not
wandered from it, and we are therefore sure that they are there, we
cannot discover an individual. We go close to the tree, but all is
silent, and still as death; we institute a careful survey of every part
with the eye, to detect the slightest motion, or the form of a bird
among the leaves, but in vain; we begin to think that they have
stolen off unperceived, but on throwing a stone into the tree, a dozen
throats burst forth into cry, and as many green birds rush forth upon
the wing.
The screaming of this and the following species differs from that of
the Parroquet, so far as to be easily distinguished. That of the latter
consists of a series of harsh screeches, of comparative length; that
of the Parrots is less shrill, more broken into short and rapid
articulations, forming series of varying length, separated by
momentary pauses. It is, in fact, much more like a hurried chattering.
In some specimens, the patch of bright scarlet in the centre of the
wing, is diminished to a slight tinge on the edge, or even entirely
wanting. This is not a difference of sex, but probably of age.
I cannot well identify our Black-bill with Latham’s “Jamaica Black-
billed Green Parrot;” he calls it var. α of Æstivus, which it surely is
not; var. δ agrees in other particulars. Ours seems, as it were, made
up of both descriptions.
YELLOW-BILLED PARROT.[77]
Psittacus leucocephalus.
Psittacus leucocephalus, Linn.—Pl. Enl. 549.
Psittacus collarius, (young?) Ibid.
[77] Length 13½ inches, expanse 22¾, flexure 7¼, tail 4²⁄₁₀, rictus 1,
tarsus ⁸⁄₁₀, middle toe 1⁶⁄₁₀. Irides dark hazel; cere and eyelids greyish-
white. Sexes exactly alike.
Fam.—PICIDÆ.—(The Woodpeckers.)
YELLOW-BELLIED WOODPECKER.[78]
Picus varius.—Linn.
Aud pl. 190.
[78] Length 8¾ inches, expanse 15½, flexure 5, tail 3¼, rictus 1²⁄₁₀,
tarsus ¹⁷⁄₂₀, middle toe ¹⁸⁄₂₀
Centurus radiolatus.—Wagl.
Edw. 244.
[79] Length 11 inches, expanse 17¾, flexure 5½, tail 3⁷⁄₁₀, rictus 1¹³⁄₂₀,
tarsus 1²⁄₁₀, middle toe 1³⁄₁₀, versatile toe 1³⁄₁₀, nearly. Irides bright hazel,
or scarlet.
Fam.—CUCULIDÆ.—(The Cuckoos.)
RAINBIRD.[80]
Saurothera vetula.
Cuculus vetula, Linn.—Pl. Enl. 772.
Saurothera vetula, Vieill.—Gal. Ois. 38.
[80] Length 15½ inches, expanse 14³⁄₁₀, flexure 4⁶⁄₁₀, tail 6¾, rictus 2¹⁄₁₀,
tarsus 1⁶⁄₁₀, middle toe 1²⁄₁₀. Intestine 16 inches, very tender; two cæca,
about 2 inches long. Irides hazel; orbits scarlet. The sexes exactly alike.
HUNTER.[81]
Old Man.—Rainbird.
Piaya pluvialis.
Cuculus pluvialis, Gm.—Sloane. pl. 258.
Piaya pluvialis, Lesson.
[81] Length 19½ inches, expanse 19½, flexure 7½, tail 11¾, rictus 2,
tarsus 1¾, middle toe 1½. Irides hazel; feet bluish grey; beak black,
gonys pale grey. Plumage extremely loose and unwebbed. Head dark
grey, merging on the neck into dark greyish-green, which is the hue of the
back, rump, and wings, with metallic gloss. Tail feathers broad,
graduated, glossy black, tipped with white, broadly on the outmost.
Throat and breast white, the latter greyish; the remaining under parts
deep red-brown. Eyelids blackish. Interior of mouth black.
YELLOW-BILLED CUCKOO.[82]
May-bird.
Coccyzus Americanus.
Cuculus Americanus, Linn.—Aud. pl. 2.
Cuculus Carolinensis, Wils.
Coccyzus Americanus, Vieill.
Erythrophrys Americanus, Sw.
[82] Length 13 inches, expanse 16½, flexure 5⁴⁄₁₀, tail 5½, rictus 1²⁄₁₀,
tarsus 1, middle toe 1.
All our Cuckoos but the present are permanent residents; this is
but a summer visitor. Nor is it at any time very common, a few only
taking up their abode with us, while their brethren continue their
vernal migration from the southern to the northern continent. In the
“Notes of a Year,” before quoted, Mr. Hill has the following
observations on this species. “The visit of the May-bird is one of the
precursors of the spring rains in this island. The hazy atmosphere
which precedes the showers of the vernal season, has already
dimmed the usual lustre of the sky; the winds have ceased; the heat
has begun to be irritably oppressive; the air to assume a steamy
denseness, hot and heavy; the butterflies have left the parched and
blighted pastures to congregate wherever they can find any kind of
moisture, and the insects to attract the Nightjars to the lowlands,
when the stuttering voice of this Yellow-billed Cuckoo is heard
among the prognostics of the coming rain.
“The May-bird, unlike the other Cuckoos with us, that never
migrate, prefers straggling trees by the wayside to hedgerow
thickets. With the first rain that falls, the hedge-trees, cleared of their
dust, have begun to put forth fresh foliage, and to form those closer
bowers favourable to the shy and solitary habits of this bird. It is
[comparatively] long-winged, and its swift arrowy flight might be
mistaken for that of some of the wild-pigeons. It ranges excursively,
and flies horizontally with a noiseless speed, dropping on the
topmost stems of trees, or descending into the middlemost
branches. When alighting, it betrays its presence by a sound like the
drawling cuck-cuck-cuck of a sauntering barn-door fowl.”
One which was slightly wounded, on being put into a cage with
some Pea-doves, began to attack them by munching out their
feathers. It was therefore placed by itself, when it sat moody and
motionless; attempting occasionally, however, to seize cockroaches
which were put in to it, and biting spitefully at the hand when
approached.
In skinning this bird, an operation very difficult from the tenderness
of the skin, my attention was called to a number of Entozoa, which
were writhing about on the surface of the sclerotica of the eyes,
within the orbit. They were very active, about half an inch long, and
as thick as a horse-hair. Under a lens, they appeared whitish,
pellucid, cylindrical, but tapered at each end; the intestinal canal
distinctly visible, much corrugated and in motion. There were traces
of transverse wrinkles. Sam informed me that he had observed them
once before in the eyes of the same species.
BLACK-EARED CUCKOO.[83]
Coccyzus seniculus.
Cuculus seniculus, Linn.—Aud. pl. 169.
Erythrophrys seniculis, Sw.
[83] Length 12½ inches, expanse 15½, flexure 5, tail 6¾, rictus 1⁴⁄₁₀.
tarsus 1¹⁄₁₀, middle toe 1¹⁄₁₀, versatile toe ⁹⁄₁₀. Intestine 10 inches; two
cæca, 1¼ inch long, about 1½ inch from cloaca.
The tawny underparts, contrasted with the sober grey of the upper,
glossed like shot-silk, and the long tail beautifully barred with black
and white, render the subject before us one of the handsomest of
this genus of Cuckoos. It is a dull, and, so to speak, a stupid bird; we
not unfrequently see it suddenly fly out from the woods, and crossing
the road rest on a branch at a short distance, where it sits little
disturbed by the proximity of passengers: or jumps to another twig
near, and thence to another. I have never heard it utter a sound. It
lives on soft insects, large spiders, &c., which are stationary, and
which it seeks by thus peeping among the trees, and for the capture
of which long flights would be unnecessary.
I know nothing of its domestic economy; but in January I have
found eggs in the ovary, as large as dust-shot.
The shortness of the intestinal canal, and its freedom from
convolutions is remarkable, and struck me forcibly by comparison
with that of a White-winged Dove, which I happened to dissect on
the same day with this. The length of the intestine in the granivorous
bird was forty-one inches, that in the insectivorous, ten.
SAVANNA BLACKBIRD.[84]
Crotophaga Ani.—Linn.
Pl. Enl. 102.
[84] Length 14¾ inches, expanse 17¾, flexure 6¼, tail 7¾, rictus 1³⁄₁₀,
height of beak ⁹⁄₁₀, tarsus 1⁸⁄₁₀, middle toe 1⁹⁄₁₀.
Irides deep hazel, feet black; beak black, the ridge semitransparent,
furrowed perpendicularly. Plumage black, with rich purple reflections,
most conspicuous on the wing-quills; the clothing feathers have the disk
of an intense black, with a lighter border, brilliantly iridescent; the borders
on the neck are larger in proportion, and are sometimes brassy.
Intestine 12 inches; two cæca, 1½ inch long, 2 inches from the cloaca.
The young have not the scaly character of the plumage, nor any ridge
upon the beak.
Order.—GYRANTES. (Circlers.)
Fam.—COLUMBADÆ. (The pigeons.)
RING-TAIL PIGEON.[85]