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Laugh out Loud: A User’s Guide to Workplace Humor 1st Edition Barbara Plester full chapter instant download
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Barbara Plester and Kerr Inkson
LAUGH
OUT LOUD
A User’s Guide to
Workplace Humor
Laugh out Loud: A User’s Guide to Workplace
Humor
Barbara Plester • Kerr Inkson
This Palgrave Macmillan imprint is published by the registered company Springer Nature
Singapore Pte Ltd.
The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore
189721, Singapore
Acknowledgments
From Barbara
To my wonderful co-author, Kerr—thank you for all your good humor,
insights and most of all your talent for writing. I have relished the chance
to learn from you, work with you and bounce ideas back and forth, usually
accompanied by laughter. It has been fun working together and that’s the
point when writing a book like this!
I’d like to massively thank my wonderful, slightly crazy family, which
keeps growing as new people join. All my love and thanks Paul, Riki and
Jessie, Maxine, Andrew, Charlie and Archer, Bjorn and Cinnamon. My
most heartfelt thanks to you all; I relish your love, life and laughter every
day. Thanks also to Panda, Bowie, Dudley and Fergus—canine input is
always welcome and ‘walkies’ are good for us all!
Mum (Irene) and Dad (Bryan) and my five brothers and sisters (Fil,
Mark, Jax, Bad Al, and Kathryn) and their partners (Jody, Julie, Dave, and
James), plus all your kids—too many to list. You are all a bit nutty, and I’m
glad you are. Humor and fun always turn up when you all arrive. Keep
laughing.
From Kerr
My biggest thanks go to my co-author Barbara. I have found coauthoring
this book a very pleasant and sociable task due to her years of patient
research, encyclopedic knowledge of workplace humor, warm invitation to
me to work with her, hard work and good humor in the process and her
v
vi ACKNOWLEDGMENTS
From Both of Us
Enormous thanks go to all of our wonderful participants. Thank you for
sharing your stories and humor and allowing us such honest access to your
worlds. We could not have written this without you all.
We would like to thank Professor Arnie Cann for his encouragement to
use, in Chap. 3, the Humor Culture Questionnaire, which he and his col-
leagues devised.
To our Palgrave Macmillan publication team: Vishal and Anu, thank
you for your ongoing support, guidance and advice. Also to the produc-
tion team (Jasper, Maha and team).
Finally, thank you to our fantastic colleagues at the University of
Auckland Business School. You are always ready to drop in for a chat and
a laugh—especially when we’re looking at cat memes! Thank for you col-
legiality and laughter. At the University of Auckland and at other universi-
ties and organizations, our working lives have long been enriched by the
quick-witted joking, banter, laughter and sheer good humor of countless
colleagues. These are gifts for us to cherish, and to do what we can to pass
on to others.
Contents
3 Humor Cultures 35
4 Doing Humor 51
5 Ritual Humor 69
6 Technological Humor 83
7 Jokers Wild! 97
10 Managing Humor 145
vii
viii CONTENTS
Index 183
About the Authors
Barbara Plester has needed to hone her own sense of humor to cope
with her noisy, zany family, friends and pets. Born and bred in New
Zealand (a ‘kiwi’), she has researched humor and fun for the last 14 years.
Such a research focus has elicited disbelief and ridicule but also intense
interest at times. Based at the University of Auckland Business School
for the past 11 years, Barbara has published academic papers in both
humor and management journals, book chapters in edited volumes
and a complete book of her humor research in 2016—The Complexity
of Workplace Humour, Springer. She uses her humor research experi-
ences in her teaching, highlighting the implications for workplace
issues and organizational behavior. She has received two awards for
excellence in teaching and was awarded ‘Senior Fellowship’ of the
UK-based Higher Education Academy (SFHEA) in 2018. Chairing
the Equity Committee for her faculty, Barbara has a keen interest in
promoting tolerance and equity for all groups of people. Retaining
her own sense of humor and fun at work and home, she tries hard to con-
stantly maintain her mantra of ‘laugh out loud!’
Kerr Inkson is a Scottish academic who emigrated to New Zealand when
he was young. His field is organizational behavior, including research on
work motivation and careers. In a 55-year career, he has served seven
universities, five of them in New Zealand, including 25 years at the
University of Auckland, where he is now an emeritus professor.
Recently he has focused on book writing, always with coauthors who
know more about the topic than he does, the most recent of his 20
ix
x ABOUT THE AUTHORS
Being Flexible
Ted and Mandy, engineers at XYZ Hydraulics, are working on differ-
ent parts of the same design project. Ted approaches Mandy at her
workplace.
Ted: ‘We need to get together and compare where we’re at.’
Mandy: ‘We do.’
Ted: ‘But when? I’ve got a lot on next week. But what about
you? Are you flexible?’
Mandy: ‘Flexible? Well, when I was a kid I could do the splits, but
I don’t know about now!’
Ted and Mandy laugh. Another worker, Josie, has overheard the last
remark.
Josie (to Mandy, smiling): ‘Why on earth are you telling him
that?’
Ted (tapping his nose): ‘Wouldn’t you like to know? There’s a lot
about us you don’t know!’
(Ted moves closer to Mandy and smiles at her. Ted and Mandy both
laugh. Josie looks puzzled).
He laughs loudly. Mandy joins in, uneasily. Josie has overheard Ted’s
last remark. She comes over.
Banishing Humor
Barbara: I once had a job where the boss forbade laugh-
ing at work. He said it was distracting and inter-
fered with productivity. Otherwise the job was
stimulating, in nice conditions and well paid.
But that wasn’t enough. Being in a no-laughter
zone was too much for me, I had humor depri-
vation, and I left after three months. Others too
left in droves, for the same reason. In contrast,
my other jobs—sanding doors in a factory and
packing groceries in a supermarket—were more
mundane and poorly paid. But I liked them
much better because I could use fun and laugh-
ter to make the hours go by.
Barbara and Kerr: In contrast to those stories, our many combined
years of work as university academics have fre-
quently been joyful times, enriched by the good
humor and the sheer funniness of some of those
around us. We have worked hard, done well and
generally been in a good mood created partly by
the positive, clever use of humor by so many of
our colleagues. We have laughed at, and with,
others, and been laughed at by them, but nearly
always in a gentle, good-humored way that sel-
dom caused offense. Without humor, our uni-
versity careers might have been worthy but
would have been very, very dull and might well
have been less productive.
While we can’t know for sure, we are guessing that the man responsible
for this ‘joke’, and perhaps some of his friends with whom he shared it,
would have thought the ‘gift’ hilarious. What do you think? That the man
involved was making an innocent joke, and that prissy Margot couldn’t
take the joke, and overreacted? That the joke was in bad taste, and that the
man should have known better, but that it was scarcely a disciplinary
offense? Or that the joke was disgusting and offensive sexual harassment,
that any self-respecting woman would have acted as Margot did, and that
the man should have been fired, or at least removed from working any-
where near Margot? Perhaps by the end of this book you will have a better
basis for answering this question, and a clearer understanding of why the
man acted as he did, and why Margot responded as she did.
At all events, the story shows us that humor is often contentious and
can lead to major problems of discipline, morale, teamwork and even
legality in organizations. Humor, in short, is a topic that sometimes should
be taken very, very seriously!
secting it. Theories and analyses of humor exist in literary studies, anthro-
pology, sociology, psychology, linguistics and many other fields. This
provides a strong basis for understanding how humor works, both in
workplaces and in other settings, and we will make good use of such
knowledge in this book.
On the other hand, these books appear to be largely written by academics
for academics, using abstract theory and language largely inaccessible to the
average user of humor. Barbara is the author of one such book, The
Complexity of Workplace Humor (Springer, 2016). That book is based on her
14 years of research in the area—much of this time spent sitting in on sundry
workplaces as a ‘fly-on-the-wall’, observing and taking notes on all the
humor around her, and interviewing the staff involved as to what they found
funny and why. That book is (in the view of the other author, Kerr) as fine a
compendium as you will find, of academic understanding of how workplace
humor works, and an excellent resource for scholars and students of humor.
However, even this fine book contains little information to guide the
activities of the actual producers and consumers of workplace humor—
organization members—and it is these people that our book is for. They
come in several categories:
book into a simpler story that not only helps you to understand workplace
humor better but also gives you some practical pointers to managing it.
A second type of book available on the market—though here we were
able to locate only a few—is those about workplace humor written by man-
agers and management consultants with extensive workplace experience.
These books, however, tend (a) to cover humor only as a subset of a broader
‘human relations’ approach to workplace management; (b) lack any under-
standing of the considerable amount that is known about humor through
academic research; and (c) take a relentlessly positive (‘cheerleader’)
approach to workplace humor and totally fail to recognize its ‘dark side’.
We are therefore unable to recommend any book we have seen, neither
the academic nor the practitioner type, as either alternative or support
reading to this book. As far as we are concerned, THIS BOOK IS IT! If
you want to learn, in layman’s terms, the best and latest research-based
information about how workplace humor works and how you can best
practice it or manage it, this is where you come. Congratulations on the
wisdom of your choice!
Humorists/Jokers
A Natural Comedian
Kerr: When I was a patrol leader in the Boy Scouts, Jacob was in my
patrol. Jacob was the smallest, youngest boy in the troop, 12 years
old, scrawny, unathletic, with an odd, rubbery, flushed face. Not the
kind of person you would expect to have much power in an outfit
that fancied itself as rather macho.
But Jacob had a gift. Not only was he highly intelligent, he was
one of the funniest people I have ever met. It was low-key humor,
slightly self-deprecating. He had an eye for everything slightly out of
the ordinary that was going on around him, and his deadpan quips
and his mimicking of those in authority would reduce all around him
to helpless laughter. He could make you laugh by merely raising an
eyebrow. When we went on our summer scout camp, the other
scouts clustered around him: everyone would have a good time
when Jacob was in the group. At night, we were glad to have him in
our cabin. His constant jokes and tomfoolery entranced us, and we
fell asleep with smiles on our faces.
10 B. PLESTER AND K. INKSON
But one night he didn’t come back to our cabin. The next day we
found out he had spent the night in a spare bunk in another patrol’s
cabin. When we asked him why, he just said, ‘They paid me—I’m in
demand, you see’. And he let a big smile spread across his face.
He knew what was happening. At 12, he was a professional comic.
Don’t think you can necessarily do what Jacob did—few people can.
He had a special gift for humor, and you may not. Psychological research
tells us that by the time most people join the workforce, their basic level of
humorousness has already been determined mostly by their childhood
experiences and learning. Your humor, and your responses to others’
humor, have therefore been developed from your unique abilities and per-
sonal characteristics: we can’t change that and wouldn’t try.
Do you see yourself as being like Jacob, a naturally humorous person? Or,
with less natural talent than he had, have you developed something of an
ability to make others laugh? Do you find others expect you to joke, and
seem to enjoy it when you do? Or perhaps you are not a humorous person
but work in a place where there is an expectation that most people will have
a sense of humor, and make the odd joke? Our task in this book is to help
both the natural jokers and the occasional ones to understand what is actually
going on behind their humor, and to show all of you its potential and its risks.
What we can do is make you more aware of how humor—including
your humor—works, what your use of it may say about you and how it
may affect others. We can show you that some of your humor may be posi-
tive and life enhancing for others, but that other humor, or even the same
humor, may, unbeknown to you, offend and damage other people, your
relationships and the organizations you work for, in ways and to an extent
that you may not appreciate.
We can show you how to use humor in a more sensitive and productive
way, the bonus being that you may become even funnier. Humor is a pre-
cious gift, potentially a beautiful light in many people’s lives. But it has to
be properly nurtured and used.
Targets/Victims
Much workplace humor is directed to, at, or against particular individuals.
This can range from friendly banter to aggressive hostility disguised as
humor. For example, imagine a super-punctual individual who always
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Sames, Lieut. W. F.
Thwaites, Lieut. R.
Whalley, Lieut. H. W.
Wolf, Lieut. P.
Woods, Lieut. E.
Ashton, 2nd Lieut. J. R. W.
Coles, 2nd Lieut. C.
Fyldes, 2nd Lieut. A. W.
Heywood, 2nd Lieut. T. A.
Hornby, 2nd Lieut. W. R.
de Pennington, 2nd Lieut. A.
Sykes, 2nd Lieut. J.
Taylor, 2nd Lieut. J. B.
Wilding, 2nd Lieut. J.
Woodhouse, 2nd Lieut. E.
Other Ranks
Adams, L.-Cpl. L.
Ainsworth, Pte. A.
Ainsworth, Pte. A.
Ainsworth, Cpl. H.
Ainsworth, Pte. H.
Airey, Pte. W.
Alston, Sgt. R. B.
Ardis, Cpl. J.
Ashworth, Pte. P.
Aspden, Sgt. W.
Atherton, Pte. W.
Austin, L.-Cpl. J.
Barker, Pte. F.
Barrett, Cpl. G.
Barrett, Pte. W.
Bartlett, Pte. R. J.
Bassett, Pte. J.
Battle, Pte. J.
Bell, L.-Cpl. C. W.
Bentley, Pte. H.
Blackburn, Co.Sgt.-Mjr. A. W.
Bleasdale, Pte. J.
Boswell, L.-Cpl. T.
Bousfield, Pte. H.
Bousfield, Pte. P.
Brandwood, Pte. J.
Brayshaw, Pte. H.
Brightmore, Pte. W.
Brown, Pte. A. I.
Brown, Pte. D.
Brown, Pte. W.
Burke, Pte. H.
Callum, L.-Cpl. M.
Carney, Pte. F.
Carr, Pte. J.
Carter, Pte. M.
Casey, Pte. G.
Cawson, Pte. W.
Charnley, Pte. F.
Chesworth, Pte. J.
Chew, Pte. W.
Chiney, Pte. C.
Clarke, Pte. G. W.
Clarkson, Pte. R.
Clarkson, Pte. T.
Clough, Pte. W.
Cook, Pte. R.
Coote, Pte. J.
Cornwall, Pte. J.
Cotton, Pte. A.
Cowell, Pte. E.
Cox, Cpl. F. N.
Crawford, L.-Cpl. J.
Croasdale, Pte. W.
Crowther, Pte. B.
Culshaw, L.-Cpl. H.
Culshaw, Pte. J.
Cuthbert, Pte. A.
Davies, Pte. J. S.
Davies, Pte. J. T.
Davis, Pte. J.
Dawson, Pte. T.
Dawson, Pte. W.
Dean, Pte. R.
Decaux, Sgt. J.
Dennett, L.-Cpl. W.
Denny, Cpl. T. H.
Devaney, Pte. M.
Dewhurst, Pte. R.
Dickenson, Pte. H. (L.-Cpl.).
Dickinson, Pte. C.
Dougherty, Pte. B.
Dougherty, Pte. W.
Douglas, Pte. E.
Downham, Pte. J. J.
Duckworth, Pte. J.
Duckworth, Pte. W.
Duerden, Pte. J.
Dunn, Pte. A.
Durham, Pte. J.
Duxbury, Pte. F.
Eastham, Pte. A. (L.-Cpl.).
Eccles, Pte. F. W.
Eccles, Pte. J.
Edwards, Pte. J.
Entwistle, Pte. A.
Entwistle, Pte. W. E.
Evans, Pte. A.
Evans, Pte. A. E.
Fallon, Pte. J.
Fay, Pte. J.
Fay, Pte. R.
Fielding, Pte. A.
Fielding, Pte. T. A.
Fineberg, Pte. F.
Firth, Cpl. J.
Fish, Pte. J.
Flatt, Pte. J.
Fleming, Pte. J.
Forrest, Pte. J. R.
Fowler, Pte. E.
Fynn, Pte. J.
Gale, Pte. J.
Garner, Pte. H.
Gillibrand, Pte. C.
Gillibrand, Pte. W.
Gleave, Pte. T.
Goodier, Pte. T.
Greenwood, Sgt. S.
Grogan, Pte. A.
Hadfield, Pte. J.
Hall, Pte. R.
Hall, Pte. T.
Halliwell, Pte. J. R.
Hampson, Pte. J.
Harbour, Pte. J. W.
Hargreaves, Pte. C. V.
Hargreaves, L.-Cpl. R.
Hargreaves, Pte. R.
Harrison, Pte. H.
Hartley, Pte. L.
Harwood, Pte. E.
Harwood, Pte. H. C.
Haslam, Pte. J.
Haslewood, Cpl. D. N.
Haworth, Pte. A.
Haworth, Cpl. J.
Haworth, Pte. J.
Haworth, Pte. W.
Haworth, Pte. W.
Heap, Sgt. W. H. J.
Heaps, Cpl. J.
Heaps, Pte. R.
Heron, Sgt. H.
Heywood, Pte. W.
Higginson, Pte. R.
Hilton, Pte. W.
Hindle, Pte. A.
Hogg, Pte. J. R.
Holden, Pte. B. P.
Holden, Pte. E.
Holden, Pte. J.
Holden, Pte. J.
Holden, Pte. J.
Holden, Pte. J.
Holden, Pte. R.