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chirag saini project report
chirag saini project report
chirag saini project report
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ACKNOWLEDGEMENT
3
INDEX
4
OBJECTIVE
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INTRODUCTION
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METHODOLOGY
7
Literature review
8
Internet has changed the way we plan our vacations and
travel . It’s gives customer a huge choice and ease of
booking . According to the study done by global web index
shows the usage of the top 10 social media platforms form
different region . The study is based on 170000 responses
from 32 countries around the world the study show that
Facebook is at the first place with 43% active usage in
Europe . Twitter , Google+ and YouTube are used 16-18%
in Europe and the other platforms under 6% . The same
study has compared the development of the top 20
platforms between the second and the third quartile of
2013 . Interestingly , the results show that Instagram has
seen an increase of 23% registrations compared to the
previous quartile , whereas twitter an increase of only 2% ,
Google+ of 6%, LinkedIn of 9% . Face book revealed a
decrease of 3% .
ROBOTICS IN HOSPITALITY
CHATBOTS
INTERNET OF THINGS
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Covid-19 has made digital transformation fast with
unimaginable speed, it has forced many hotels to
adopt digital technology . Digital transformation in
the hospitality industry is more significant than ever ,
and it’s time for hospitality businesses to embrace
this change .
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Mode of Providing
Function services N=20
Reservation Reservation on phone 2
(booking of rooms) Online booking 18
Check-in of guests Registration at desk 4
(registration) Self check-in terminal 16
Order taking, Online (Chatbots) 10
Complaint handling Hotel Staff 7
and In room dining Others 3
Restaurant Order Through Tablet 15
Taking Hotel Staff 5
Check-out of guests Express Check-Out 15
(settling bills) At Cashier's Desk 5
Conclusion
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References
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