CUSTOMER TRAINING PROGRAM ullheia NUP SELES EG Re 8 8Ultherapy Overview Overview of Training Modules — 1. Ultherapy Overview 2. Science of Ultherapy 3. Patient Selection 4. Photography 5. Consultation 6 Comfort Management 7 System Overview 4% Ultherapy Hreatments 9 Technical Bulletin 10° Ultrasound VOLHow does Ultherapy® work? rd 3 » ROSAS ol th ——— lo, Focused ultrasound energy is delivered non-invasively to heat deep tissue without affecting the surface of the skin. ¥ A natural, regenerative response is initiated, stimulating the growth of new collagen, which lifts the skin over time. Results build gradually over 2-3 months and can continue to improve up to 6 months post-procedure. Aesthetic Science has evolved UU... to Ultrasound “me 1901 1970 son ony SKIN MUSCLE SHORTSCAR SURGICALTACELR —SUPGICALTACELIN’ SURGICALFACEUM SERS—~RADIO-FREQUENCY ——_UUIRASOUND Teoaresarune bia <5S°C;Sub-Optimal | -60-70*C; Denaturation Der im Vana 4.5m, 3m 81mm Precis Buk Heating Graphical representation of the dermis above the lip, the other areas of the face will have differing depths and thicknesses of tissue layers,Full Neck efits of Ultherapy ® Upper Face Selling the BenYou Have Motivated Patients Educate them on how the face/skin ages Listen to their expectations Help them prioritize with respect to financial constraints and/or readiness (they may need to start small) Create an Aesthetic treatment plan which addresses all areas of concern ltr Category Options Surgical Non-Surgical Immediate results + Non-invasive More dramatic * Minimal to no results downtime Significant downtime * Typically cheaper + Longer-lasting results oo oo oo” ~~ ss What patients don't like when they look in the mirror has ALREADY motivated them to visit your office They are open to improve what bothers them How do we introduce them to the menu of options that can improve their situation? - - oe oe Sg © e © © © ‘ 6 « 6 . ‘ Or Both! P ‘ |UU URE RRR ERED ADEE EE LEGCO ECOCOOCOOEELE Ultherapy for the Younger Patient Not ready for a facelift — mild laxity ~ They may want to slow down the appearance of aging ~ Ultherapy stimulates formation of new collagen at multiple depths ~ Ultherapy allows the patient to take a more proactive approach to aging Ultherapy for the Non-Surgical Patient There will always be patients who are candidates for surgery but don’t want surgery Ultherapy will not provide immediate or drastic results, but it is the only non-invasive procedure which reaches the same layers of skin addressed in a surgical facelift Ultherapy stimulates the production of new collagen at multiple depths within the skin to help lift tissues[nerapy Tht BEAUTY OF SOUND \ The Science of a o>, Ultherapy® = Overview of Training Modules . Ultherapy Overview . Science of Ultherapy . Patient Selection . Photography . Consultation . Comfort Management . System Overview Ultherapy Treatments CON DH BR WHE . Technical Bulletin 10.UItrasound 101 she 2The Ultherapy® Science Goal: Understand the basic principals of Ultherapy Objectives 1. Explain what Ultherapy is and how micro-focused ultrasound energy works 2. Describe the different frequencies used by Ultherapy 3. Explain how to use an ultrasound image to maintain patient safety and comfort while achieving consistent efficacy sieieee eee eee eee eee eee eee eee eee Ulthera® History [EL The Evolution of Ultherapy | III | 2004 Company established | | 2004-2006 Preclinical Evaluation of Ultherapy 2006-2007 Clinical Evaluations for Safety and Efficacy | | | 2008 = Commercial Launch of Ulthera (International) | U.S. FDA de novo 510K Approval | Non-Invasive Brow Lift Indication | Commercial Launch of Ulthera (US) | 2009 2010 The Ulthera® Platform ‘The Ulthera® System isa platform technology and our goal is to increase its value each year of ownership zon + Launch of narrow transducer (3mm) + Launch of 5.0 Plus Treatment Guidelines 2012 + 33% increase in transducer lines + Launch of 1.5mm transducers & new handpiece + 12month transducer shelf life + Neck & submental lft indication + AMPLIFY System Upgrade (No charge) 2013 and Beyond... + 34+ Studies inthe pipeline + 12New uses under investigation + 2 Clinica studies for new FOA-cleared indications + More than 180,000 treatments + Approved in 52+ Countries aay ele etPatented imaging capability Ulthera transducers micro-tocus of Uithera transducers let's you ultrasound energy below the skin see where you're treating | tonon-invasively denature collagen sam ony SN a muscu SHORT ScaR SRGCATACHIF SURCICALFACELFT | SURGICALPACEURT SERS RADIOFREQUENCY uLRasoUND. ULTHERAPY Tereearune 100°C, Antaton «55°C: $u0-Optmal Dern) «isin Spertia sien, Vanable Bulk Heating Graphical represent, face wll have differ ‘of the dermis above the tip, the other ‘depths and thicknesses of tssue layers areas of theTCP: Thermal Coagulation Points sige Treatment Zones ULtN Approximately 15,000 discrete coagulation points are placed at dual depths, causing immediate tissue contraction and initiating neocollagenesis side 10Ulthera Functions The 2 key features with the Ulthera® System Imaging of tissue Treatment of tissue Ulthera System Capabilities + Imaging — Visualization of tissue up to 8 mm — Allows user to ensure proper contact of transcucer to skin — Enables optimum placement of energy — Helps avoid structures such as bone + Treatment Creates discrete thermal coagulation points (TCPs) Approxirnately 0.5-1.0 mm? in size — Delivers in 25mm lines (or shorter) consisting of evenly spaced TCPs — Deposits energy at specific depths below surface of the skin — Each TCP is surrounded by healthy tissue, promoting satety and helping to accelerate the production of collagenInteraction of Sound with Tissue * When passing through tissue, ultrasound is —Reflected y Si : — Scattered 7 Imaging — Absorbed > Therapy Ultrasound and Skin Contact Ultherapy will not pass through air, regardless of the pressure Ultrasound gel eliminates the air gap to provide skin contact to enable optimal delivery of energy into tissue DeepSEE” imaging feedback helps ensure proper skin contact Good skin contact Poor skin contact ~ dark lines ‘hue 0Value of Imaging Knowing when NOT to treat rede) Peet routes) = —Depth of Energy Delivery 100 90 Laser 13200 Radlo-Frequency 80 Ultherapy 057-3.0 Transducer Normalized intensity (%) Depth (mm) Contracting SMAS ide During FaceliftUltherapy Delivers energy at precise depths Reaches the temperature (60 ~ 70°C) required to cause tissue to coagulate and collagen to denature The coagulated tissues are surrounded by healthy tissues This stimulates the wound healing process and neocollagenesis se Ulthera Therapy Frequencies Ultherac SEE THE BEAUTY OF SOUND Frequency determines the rate at which energy is absorbed Higher Frequency = Shorter Wavelength - Higher Absorption - Less Penetration - Faster rate of heating 1 Hz = 1Cycle/second 4 kHz = 1,000 Cycles/second 1 MHz = 1,000,000 Cycles/second bef a Tina Lower Frequency = Longer Wavelength Lower Absorption x = - Slower rate of heating | 1Depth Because of its mechanical properties, ultrasound is the only energy source that can be micro-focused below the skin's surface at any depth, without affecting surface or intervening tissue Precise Energy Delivery + Visualization Delivers energy at precise depths Reaches the temperature (60 - 70°C) required to cause tissue to coagulate and collagen to denature. The coagulated tissues are surrounded by healthy tissues This stimulates the wound healing process and neocollagenesis luubuch etal, 2008)€z opis ulys ay} JO BUIYI Ul Buryjnsai paziueSuoas pue paisodap aq 0} anuljuo9 siaqly uase|joo paziueZio pue AyyeaH « saseyd 3uljapoway peusodap si uaSeyjoo man vaseyd aaiqesay!|O1d Apog ay} Aq paqiosge s! anssi} pasiwioidop . ssav0id Buljeay punom jeunjeu ayy sulgaq dO SIYL (ddL) Julod UOe|NBeod jewWaYy e payed Aunfur [Jews e sayead9 (A-NAW) YOHeZIeNsiA YUM puNoseljA pasns04-o11IY\) « saseyd Asoyewweyuy syJOM AdesayijA MOHPatient Selection Utther SEE THE BEAUTY Overview of Training Modules . Ultherapy Overview . Science of Ultherapy . Patient Selection . Photography . Consultation . Comfort Management . System Overview . Ultherapy Treatments. COON AHO KR WN BE . Technical Bulletin 10.Ultrasound 101Objective for Ultherapy Startup Training The startup training requires a more stringent patient selection process than will be used in your typical Ultherapy consultations: ~The primary goals of the startup training process are to teach the basic proper techniques to complete the Ultherapy treatment » Additional trainings will be conducted after proficiency with basic techniques is established Who is an Appropriate ther Patient for Ultherapy Training? Criteria for patient selection ~ 35-60 years old “Mild to moderate tissue laxity ~ Not excessively thin/lean or overweight ~ Facial anatomy will accommodate the full treatment mapWho is Not an Appropriate Patient for Ultherapy Training ? Active cystic acne, excessive scarring, or open facial wounds Severe sun damage Severe tissue laxity Severe hooding of the eye lids - with normal brow position Excessive volume - no actual laxity Filler or implants in any of the treatment area(s) Whois Not anAppropriate = SEE THE BEAUTY OF SOUND Patient for Ultherapy Training? In efforts to simplify the startup training please consult the Ulthera IFU and consider avoiding patients with the following conditions*: Pregnant or breast feeding women Herpes Simplex Children ~ Autoimmune Disease Those with the following disease » Diabetes states Epilepsy A hemorrhagic disorder or Bell's palsy hemostatic dysfunction ~ Review the IFU for additional An active or local skin disease Imadical’considerationg| that may alter wound healing *These are not contraindications and should be evaluated for treatment based upon the physician’s medical opinionPatients Needed for rap Ultherapy Startup Training Each clinician being trained will treat the equivalent of 2 full faces: _ Select one patient for a full face treatment The remaining patient(s) may be a full face or a combination of: One lower face ~ One upper face ~ One full neck Approval of Ultherapy Startup Training Patients Select patients that meet the sele Take 4 photographs with the following views (see example on next slide): - Frontal view (head and shoulders) 45 degree Left and Right views (head and shoulders) One 45 degree view with treatment card positioned perpendicular to the oral commissure Submit photos of the patient to the Ulthera Practice Manager for approvalSci tei ett ine nee = neh he tei nee eee = ret he areal heel idl Nl iets Neale Di Ba Reet Bl Meals cll eal nals mses asl al ssa asl sill il etl lina SD a el Example of the Patient Approval Images Example of Appropriate PatientsExample of Appropriate PatientsPatient Consultation What is Ultherapy? Ultherapy is a non-surgical skin lifting procedure that uses tried and true ultrasound energy. The ONLY non-invasive procedure FDA-cleared to LIFT the skin in the neck, chin & brow! )How does Ultherapy use ultrasound? Ultherapy uses ultrasound in 2 ways: 1) Tosee the different tissue layers being targeted and structures (e.g. bone) to avoid 2) To safely treat at pre-determined depths whil the surface of the skin bypassing eco Ds 1415 Focused ultrasound energy is delivered non-invasively and heats deep tissue without affecting the surface of the skin. This causes a natural, regenerative response. Unlike other types of ultrasound, there will be a sensation of heat.The Effects of Aging on the Face Laxity commonly first occurs on the forehead, which leads to: * Brow descent * Excess skin/hooding on the lids * Aless open-eyed appearance Cheek and neck tissue laxity can lead to: * Flattening of the mid-cheek + Nasolabial folds + “Marionette” lines on chin; downturned mouth * Loss of jawline angularity; jowls * Sagging under the chin After Ultherapy, weak collagen is reorganized and strengthened by the growth of new collagen, which lifts the skin.The Role of Collagen in Skin Aging + Collagen is the protein latticework providing structure to the skin and deep supportive connective tissue below the skin + Weakened collagen in the superficial skin layer can cause fine lines and wrinkles. >> This is where eneray applied at depths of less than 2mm play role * Weakened collagen in deeper connective tissue causes the skin to become prone to gravitational forces and begins to stretch, sag and shift downward. >> This is where Ultherapy plays a non-invasive and unique role. How is Ultherapy Different from Lasers? + Lasers typically involve improving superficial layers of the skin (e.9. fine + Ultherapy addresses the deep skin layer AND the foundational layer addressed _ in cosmetic surgery that lends support to the skin * With ultrasound, we bypass the upper layers of the skin and deliver the right amount of energy at the right depths to contract and then ultimately lift the soft tissue. * The use of ultrasound also allows us to see where the energy will be delivered. lines, wrinkles, pigment changes). —- AAAAAAAAAAARR mea ae eae SSSTSRAARARAAAAAAANWhat Happens During the Treatment? First, the practitioner uses omnis Ultherapy’s ultrasound imaging to ta see below the surface of the skin and fom plan optimal placement Next, focused ultrasound energy is delivered to the dermal layer and to the deep foundation of the skin. The heat this creates triggers the body’s natural response mechanism, which is to rejuvenate tired collagen and supplement it with fresh, new collagen What Does It Feel Like? pee Comfort thresholds vary from person-to-person There may be discomfort while the energy is being delivered, but it is brief, temporary and a signal that the collagen-building process has been initiated Treatment over boney areas may be more uncomfortable (forehead/jaw) There are many comfort measures available to help make your experience as pleasant as possible Be sure to provide feedback during the treatment to help us utilize the comfort measures as needed Patients typically leave comfortable and excited about the benefits to come!Clinical Response Factors aoe Factors affecting treatment response Skin Laxity: Amount of excess or loose skin on the face or neck Volume: Degree and distribution of fat Skin Quality: Extent of lines, wrinkles, crepiness, and/or sun damage Age: 20-30s, 40-60s, 70s and up Lifestyle/Health: Smoker or nonsmoker; nature of health issues (minor, chronic, none) Some patients may benefit from more than one treatment. A non-invasive Ultherapy treatment is not intended to produce the same results os an invasive surgical procedure, Ultherapy Clinical Response Factors = € BEAUTY OF SOUND Pre-Troatment Post-Treatment: 180 Days Pre-Troatmont Post-Treatmont: 210 Days (2 Treatment)Clinical Response Factors Pr-Tevtmant Poa Teatent 1202 estar 120 Days Clinical Response Factors Post Teatnat $0 DayeAdditional Clinical Results AleGeneral Safety Information Individuals with the following should not have Ultherapy: * Open facial wounds or lesions * Severe or cystic acne on the face and/or neck Ultherapy is not recommended directly over areas with: + Mechanical implants * Implanted electrical devices * Dermal fillers * Metal stents in the face and neck area * Keloidal scarring Ultherapy has not been evaluated in: * Patients on an anticoagulant treatment plan * Children, pregnant women, or breast-feeding women + Patients with: An active skin disease that may alter wound-healing ° © Bleeding disorder © Diabetes © Herpes Simplex © Epilepsy © Autoimmune disease © Bell's Palsy What is Involved in : the Treatment? * Skin is cleansed + “Before” photos are taken + Full-face treatment: 60-90 minutes * Follow-up visits are scheduled to track your improvements * No recuperation and no interruption of daily routineWhat Happens After the Treatment? * You may return to normal activities immediately. Any flushing or redness should resolve within a few hours + jtisnot uncommon to experience slight swelling for a few days following the lowing the procedure, or tingling/tenderness to the touch for days to weeks foll procedure, but these are mild and temporary in nature * Occasional temporary effects can include bruising or welts, which resolve in days, or numbness in a select area, which resolves in weeks * As with any medical procedure, there are possible risks associated with the treatment. There is a remote risk of a burn that may or may not lead to scarring, which will respond to medical care, or temporary nerve inflammation, which will resolve in a matter of weeks * Many observe immediate tightening * Refer to the “What to Expect” pamphlet for a complete list of possible outcomes from Ultherapy and when these may be seen What Kind of Results Can | Expect? * Upon treatment, the regenerative process is initiated, but the full effect will build gradually over the course of two to three months with continued improvements up to 6 months post treatment. * Visible effects include lifting and toning of sagging skin. — Inthe FDA-reviewed clinical trials patients had a noticeable, significant lifting of the brow and chin/neck tissue * Occasionally, results are subclinical, that is, the collagen building on the inside that helps counter the effects of gravity does not have a visible effect on the outside.When Will | See Results? eee Repairing and rebuilding your skin from the inside out is a process, not an event! Just as it takes time for muscle to build, the effects of Ultherapy build gradually and may not be evident from day to day. Immediately First Month ‘Third Month and Beyond May experience: May experience: May experience: + slight lifting and + slight lifting and toning + additional lifting and toning * tighter, firmer feel toning » tighter, firmer feel * smoother texture * better fitting skin + “openness” around eye * improved contour The “What to Expect” pamphlet goes into detail on what has been reported by Ultherapy patients and when this may be experienced. Patient-Reported Changes “There's no more hooding; It opened up my eyes — / can now wear eye shadow.” “my skin looks firmer... it feels tighter.” “1 like looking better without looking ‘done.”” “1 like the feel of overall skin wellness.” “There was some pain during the treatment, but it was worth it!” “Even my husband noticed the ditterence!”Ul therany SEE THE BEAUTY OF SOUT The Ulthera® System Overview of Training Modules . Ultherapy Overview . Science of Ultherapy . Patient Selection . Photography . Consultation . Comfort Management System Overview . Ultherapy Treatments COON OHRWNE . Technical Bulletin 10.UItrasound 101Objectives The goal of this module is to understand the features of the Ulthera® System, specifically to be able to; Understand how to properly start and shut down the Ulthera System Safely start and stop treatments, and navigate the graphical user interface (GUI) Be able to Identify controls for the System The Ulthera® SystemThe Control Unit Front View The LED touchsereen and Graphleal User IO, ntertace (GUI) allows the user to interact withthe deve. + Utrasound Visualization — Nome + Image Controls ia : ee { + sytem stare Buton | curay + Emergency Stop Hats Sytem operation) ‘lhe 2.8) Miron + Front Panel Sytem Acese Key Ports + Hand piece Connector Socket + Treatment controls, wonton ten + Ultrasound Visualization syaomncee — Sopduton + Image Controls onecor —— HeyPort + Home Bar Rear Of The Control Unit + AC power cord connection = Do not use extension cords = If possible, plug into dedicated roveronfoh Wall plug not shared by other ‘teh devices ‘+ The main power switch should be left in the on position with the “|" Seton vrewmrcanie depressed, this setting allows the es ‘green button on the front to be utilized to turn on the System, To turn the System off, utilize the ls U) - liner stem touch screen, é . secs ay = Always shut down the System properly prior to unplugging it = Ulthera System Access Key port \When ot seb aed persue Ura Sytem Aces fy shld be eave fa he Sen tap eve wh acy era pts Aces Fey n'a dead pace acevo fe ata waned pre, ‘lca te wl apy ray Utara Syste ces Key reptHome Bar and Treatment Screen Image Controls Brightness Indicator Treat Line Marke Save allows youCurrent Handpiece Frngnges IMAGING and places System in ready state or stops treating SFE Pushi Engage TREATING + Stops TREATING If treatment in oro «Allow a two (2) second delay after organi "> button natn state ot shea iain) tem in Ready tate (tines rut Imaging function before delivering ft treatment ine, + Always stop imaging before switching transducer types orf there isa break in the treatment. button Engages Treating state imaging) + Returns to Ready state once treatment is delivered + system status indicator Latch rentment evened + TREAT ® — Push =, ‘Transducer + Latch = Blue = READY — Locks transducer into hand piece Transducer Ulthera Therapy Frequencies Frequency determines the rate at which energy is absorbed Higher Frequency = Shorter Wavelength - Higher Absorption - Less Penetration - Faster rate of heating ee 4. Hz = 1Cycle/second 2" 1 kHz = 1,000 Cycles/second ad 1 Mia 000,000 Cycles/second ~ ess | 283 4 ve gus et hy Lower Frequency = Longer Wavelength Lower Absorption - More Penetration - Slower rate of heating Ulthera SEE THE BEAUTY OF SOL! MM Tine te) "aw se)Download support log " + Select Setup from the lop lab. + Click on the Help bution. * Click on the Support Log button. Support log will automatically save to the inserted Access Key. Remove the System Access Key and insert in a computer — Support log file name will end with “sup” Helo Code M/O Ultherapy Code M SEE THE BEAUTY OF SOUND Drive Mechanism halt ~ Mismatch between sensor read position and calculated position of the drive mechanism, Reasons ~ Stiff drive mechanism, Optical encoder error, System communicatior error, Drag of the drive mechanism, * Grinding or buzzing sounds might be observed during scanning/treating Trouble shooting Check for proper seating of the transducer, reseat if required. Replace the transducer to isolate if it is a transducer issue. If code M is observed using a known good transducer, try different handpiece, if available. Gently clean transducer and handpiece leads and drive mechanism ends with 70% IPA and Cavicide®™). Drive Mechaniym = Handpiece leads If the problem persists, contact Ulthera Customer Service and send them the System support log ‘A transducer will generate » Code W once 3 Code M's occur. If multiple transducers cause 4 Code M's, the System will generate a Code . Code O disables the System.Poeaonret ammunmnnt of the dave merhanism in Wanicee aeyceatment, which is captured by sensors installed in tearriducer mee field, t waits for \ secands for it te resin ratio fom senses a tlled magnetite " ; o 1 register any movement, code H is prompted Meee apn the dice mechanism, Water leakage ito handpiece Cicking might be obseaved during scanning/treating, Trouble shooting Cheek for on Jing of the transducer, reseat if required ane if water has leaked into the handpiece, dry the handpiece leaking transducer vised overnight) heck it handpiece connector is properly mated with the control unit Gontly clean transducer and handpiece leads and drive mechanism ends with 70 gine cavic ide [refer to pictures in slide for Code Mi different transducers to isolate a transducer issue. the problem persists, contact Ulthera Customer Service for further instructions Rom system support 1og 6 PA "i and Ultherapy Code V Code V ‘Transducer Energy Delivery Halted There has been excessive reflected power detected by the control unit Reasons ~ Communications issues between the transducer and the control unit, open circuit within the transducer, usage of a highly reflective target for therapy. Trouble shooting Ensure that the TCP is not delivered onto an acoustically reflective surface such as a metal heck to see if the transducer is fully locked/seated into the hand piece, relock if needed Replace the transducer with different one to see if iis a transducer issue Gently clean transducer and hand piece leads with 70% IPA and CaviCide* ads, (00 Pins) "the problem persists, contact Ulthera Customer Service and send System suport loghandpiece leads. Gently clean mer Service and send them Sys support log. 1e problem persists, contact Ulthera Cus Image Intensity Image Intensity Ultrasonic images vary by transducer. A normal ultrasound image should 10 Figure 1(a): Wf user feels the Image is too dark, they can adjust Is on top right hand corner of GU! display, Figure 1 image is still unsatisfactory, please contact Ulthera Customer Service and send ‘them System support log.Ultherapy Mechanical Damage cena Mechanical Damage IF the user observes any mechanical damage out of the box including Cracked transducer, hand piece or control unit skins, Damaged membrane of the transducer Frayed hand piece cable Loose components inside the unit. Water leaking from transducer Immediately report to Ulthera Customer Service with teleront pits clearly showing the damage. . Ultherapy Leaking transducer a Since the transducer is filled with deionized water, leaks can occasionally develop. Discontinue the use of any transducer if either of the following are observed. ‘Water on the transducer’s circuit board or, ‘Water on top of the transducer membrane Also, if water has migrated to the hand piece, immediately stop using the transducer and hand piece, and contact Ulthera Customer Service, User should return the transducer to Ulthera, but may attempt to dry out the hand piece by leaving it unused overnight. If after drying out overnight, any issues with the hand piece persist, contact Ulthera Customer Service and arrange for hand piece to be returned for servicing,Ultherapy Code B/T eee Code B/T Code R — This code is prompted if the hand piece temperature is above threshold. Its measured by a sensor in the handpiece. Code T - This code is prompted when the transducer temperature is above threshold. It is measured by ‘sensor in the transducer. The temperature sensor in Susceptible to el box, or if the Service, the hand piece and transducer can be lectrical noise in the room. If these codes occur out of the user thinks the System is not warm, contact Ulthera Customer Ultherap THE BEAUTY 0 Preventive Maintenance & System Checks Upon completion of a treatment, wipe the followin Transducer Leads Hand piece POGO pins Transducer and hand piece drive mechanisms. After use, the transducer should be securel damage to the membrane, Hand piece should be stored such that the cable does not kink. Frior to each day of use, all equipment should be visually inspected to ensure hand piece Pogo pins are cleared of debris and fully extended (not stuck in position), gasket is not malformed or damaged 1g clean with 70% IPA. and CaviCide®: ly stored. Extreme care should be taken to prevent All adhesive backed labels ae in place with no tears or curled up edges Display panels in place with no gouges that penetrate the outer layers Plastic System housing does not have any deep gouges. Minor scratches and scuffs are acceptable Detachable power cord is not damaged (no nicks, cuts in outer jacket) and the contacts for the MAINS plug are not bent or damaged. Power entry module is not damaged.