MTA-TAKAFUL BASIC EXAMINATION

PROCTOR’S INDUCTION COURSE

 Introduction 03

TBE Structure and Format 05

Proctors (Invigilator) 09
Guideline: Zoom Meeting Room & 13

Contents Proctor’s Link

Guideline: Candidate Login Screen 26

Reset Candidate Log In 30

Guideline: Reset Candidate Attendance 32
Guideline: Reset Candidate Examination 37
Log In
Guideline: To Check Candidate Result 42
Q&A 47
INTRODUCTION
TBE is an entry qualification for all those who intend to be a registered takaful agent in the
financial services industry promoting takaful products and services.

It is a compulsory qualification to enhance the competency and professionalism of takaful

agents.

The General Takaful Agents

• Are governed by the Code of Ethics for Takaful Intermediaries drawn up by Malaysian
Takaful Association (MTA);
• Besides, agents are required to pass the TBE and complete a minimum of 20 hours
training per year for Continuous Professional Development (CPD); and
• Agents must comply with the minimum standards of disclosure requirements issued by
Bank Negara Malaysia which, among others, require agents at the point of sale, to
explain to potential customers on the main features of the product being marketed,
details of commissions paid, and procedures on claims and complaints.
INTRODUCTION (Cont.'s)

The Family Takaful Agents

• Are governed by the Code of Ethics for Takaful Intermediaries drawn up by Malaysian
Takaful Association (MTA);
• Are required to pass the TBE and complete a minimum of 30 hours training per year for
Continuous Professional Development (CPD); and
• Agents are required to adhere to the minimum standards for proper advice issued by
Bank Negara Malaysia which requires agents to obtain adequate information about
potential customers. This will enable an agent to analyze a potential customer's
personal and financial circumstances and identify his financial needs and priorities so
that a suitable and affordable takaful product can be recommended.
MTA-Takaful Basic Examination
Structure and Format
EXAMINATION STRUCTURE
TBE is strictly an online computerized examination

EXAMINATION FORMAT
The computerized examination is conducted online at authorized Examination Centers
and it consists of three (3) parts:

1. Part A : Basic Takaful, Medical and Health Takaful

2. Part B: General Takaful
3. Part C: Family Takaful, Investment Linked Takaful

• To be a Family Takaful agent, candidates will have to sit for Part A and Part C.
• To be a General Takaful agent, candidates will have to sit for Part A and Part B.
• If a candidate already passed Part A and Part C and wants to be a General Takaful agent,
candidate only has to sit for Part B.
• If a candidate already passed Part A and Part B and wants to be a Family Takaful agent,
candidate only has to sit for Part C.
• Candidates who select and pass the Part A, B and C examination type, may register to
be a Family AND General Takaful agent.
EXAMINATION FORMAT (Cont.’s)
The examination is offered in the following structure:
EXAMINATION FORMAT (Cont.’s)
Passing Mark
The passing mark for the TBE examination is 55.

Re-sit
If the candidate FAILS, the candidate will have to re-sit the examination. The candidate
has to register and make payment for the examination again.

Language
The medium of the examination is English, Bahasa Melayu and Mandarin. The language
can be chosen during the examination.

Examination Attendance Slip

The examination slip can be printed out by the candidate via the system once the
examination fee has been paid. There is a user guide that candidates can refer to print out
the examination slip.
MTA-Takaful Basic Examination
Proctors (Invigilator)
WHAT IS PROCTOR MEANS?
A proctor is responsible for supervising candidate during exams. Proctors ensure
candidate DO NOT CHEAT and may also explain the examination guidelines or rules.

The proctor is accountable for ensuring HONESTY and INTEGRITY during examination and
for reporting any candidate violations during examination.

The proctor also responsible to explaining the guideline or rule of TBE Examination before
examination starts.

A good proctor’s must have:-

1) Integrity.
2) IT literate.
3) Good Communication skills.
4) Soft Spoken and polite.
5) High negotiation skills.
6) High level of patience.
TBE PROCTORS, YOU’RE REQUIRED TO;
• To be ONLINE via the virtual meeting platform(Zoom) at least 45 minutes before exam
starts;

• To turn on MEETING RECORDING during verification & examination sessions started;

• To make sure candidate’s SEATING POSITIONING meet examination requirement;

• To VERIFY candidate’s attendance using their ORIGINAL NRIC or DRIVING LICENSE

(CARD) and update candidate’s attendance in the proctor portal;

• To inform any CANDIDATE/ATTENDANCE/TECHNICAL issue to MTA PIC;

• To read the EXAMINATION RULES, REGULATION & PENALTY CLAUSE and to instruct
candidate to close/exit any share screen software, put away note and book before
examination starts.
TBE PROCTORS, YOU’RE REQUIRED TO; (Cont.’s)
• To OBSERVE the examination until examination session ends;

• To give STERN reminders to candidate who DISOBEY examination rules for a maximum 3
times;

• If the candidate disobey After 3 rd reminder, the Proctor should RAISE the incident as a
suspicious conduct to MTA PIC.

• The Proctors should IMMEDIATELY record the alleged occurrence of breach in the exam
feedback section in the exam system (rx.takafuleexam.com);

• To prepare a OFFICIAL REPORT on the breach cases and submit in between 48 hours to
MTA PIC together with the recording as proof of behavior.
MTA-Takaful Basic Examination
Guideline: Zoom Meeting Room &
Proctor’s Link
 ZOOM MEETING ROOM (LOGIN)

• 3 User ID for Zoom Meeting

a) MTA Proctoring 1
b) MTA Proctoring 2
c) MTA Proctoring 3

• There are 3 different User ID for Zoom(AM & PM sessions): Total 6 Link
• Maximum 30 Candidate in each Room.
CANDIDATE SEATING POSITION
• Candidate required to open zoom via
Mobile phone.
• Wide & auto rotate video display must
turn ON.
• The mobile phone camera must turn on
during examination sessions.
• Exam location must be quite and far from
noise interruption.
• To ask for 360 degree camera turn (for
each candidate before verify).
• Verify candidate attendance once
satisfied.

Note: Proctors may not verify candidate

attendance if not meet exam requirement.
CANDIDATE SEATING POSITION (CONT.’S)

LANDSCAPE
CANDIDATE SEATING POSITION (CONT.’S)
LOG IN TO THE EXAM PORTAL

For proctor/PROCTOR
rx.takafuleexam.com/index/login

For TBE candidate

rx.takafuleexam.com
PROCTOR’S LOG IN SCREEN

• Username & Password is provided by

MTA.
• Please inform MTA PIC if you have
any issue to log in.
PROCTOR’S LOG IN SCREEN (Cont.’s)

Go to the registration Menu

and click “Attendance”.
PROCTOR’S LOG IN SCREEN (Cont.’s)

Select your “Exam session”

according to the time you
invigilate.
PROCTOR’S LOG IN SCREEN (Cont.’s)

1. Select examination
session and now you’re
ready to verify candidate
attendance.

2. Fill candidate name as per list

given.

3. Click “Search” button to search

candidate.
PROCTOR’S LOG IN SCREEN (Cont.’s)

Click on “Update
Document” to verify
candidate attendance.
PROCTOR’S LOG IN SCREEN (Cont.’s)

Tick all “Document

name” and click
“Submit” Button
PROCTOR’S LOG IN SCREEN (Cont.’s)

Click “ok” to confirm

candidate attendance
MTA-Takaful Basic Examination
Guideline: Candidate Login Screen
CANDIDATE LOG IN SCREEN
• Candidate to Key-In their NRIC
number and Registration ID
• Registration ID is on Candidate
Examination slip.
• Examination slip can be
downloaded on TBE website
www.takafuleexam.com
CANDIDATE LOG IN SCREEN (Cont.’s)
Once candidate has logged in, please ask them to answer questions

In the two drop-down menus to indicate their:

• Employment status (government, private, housewife, others)

• Company name (if any, if not just select “not listed”)

Once completed, you may ask them to wait until the “start” button appeared BLUE in
color and also to click the F11 BUTTON to make the screen appeared as FULL SCREEN. this
is to ensure that candidate do not open other windows than the exam portal.

The exam will start at:

• 10:30 am for morning session
• 3:00 pm for afternoon session

Normally the button will turn BLUE after the lead proctor clicked the exam start button at
the home tab. you may also check the exam status at the home tab.
CANDIDATE LOG IN SCREEN (Cont.’s)
MTA-Takaful Basic Examination
Reset Candidate Log In
RESET CANDIDATE LOG IN
The proctors can reset candidate log in on condition;

1) Internet connection problem (Slow connection/unstable/using hotspot)

2) Candidate do not fit to sit for examination (Provide valid proof. Example: MC)
3) Wrongly registered for exam module/Part.
4) Candidate logged out by the system while answering the examination.
5) Other issue/matters from candidate to do so.

2 TYPE OF RESET
1) Reset candidate’s attendance
Mainly for rescheduling purposed – Example slow internet connection, left zoom room
more than 5 minutes or etc.

2) Reset candidate’s exam Log in

Candidate disconnect during examination and try to relog in exam portal to continue
examination
MTA-Takaful Basic Examination
Guideline: Reset Candidate
Attendance
HOW TO RESET CANDIDATE’S ATTENDANCE

Click on Registration
tab -> Attendance
HOW TO RESET CANDIDATE’S ATTENDANCE (CONT.’S)

Select exam session

according on your
invigilate sessions.
HOW TO RESET CANDIDATE’S ATTENDANCE (CONT.’S)

1. Select exam session

according on your
invigilate sessions.

2. Type candidate
name
3. Click search
HOW TO RESET CANDIDATE’S ATTENDANCE (CONT.’S)

Click on “Reset” Button to

reset candidate’s
Attendance
MTA-Takaful Basic Examination
Guideline: Reset Candidate Examination
Log In
HOW TO RESET CANDIDATE’S EXAMINATION LOG IN

Click on Exam session

tab -> Reset exam login
HOW TO RESET CANDIDATE’S EXAMINATION LOG IN

Select exam session

according on your invigilate
sessions.
HOW TO RESET CANDIDATE’S EXAMINATION LOG IN(CONT.’S)

Select exam session

according on your invigilate
sessions.

Type candidate’s name

Click “Search” button

HOW TO RESET CANDIDATE’S EXAMINATION LOG IN(CONT.’S)

Tick candidate name and

click “Reset” Button
MTA-Takaful Basic Examination
Guideline: To Check Candidate Result
TO CHECK TBE CANDIDATE’S RESULT

Click on Registration
tab -> Candidate List
TO CHECK TBE CANDIDATE’S RESULT(CONT.’S)

1. Select exam session

according on your
invigilate sessions.

2. Type candidate
name
3. Click search
TO CHECK TBE CANDIDATE’S RESULT(CONT.’S)

On Result column,
click “View” to view
candidate result
TO CHECK TBE CANDIDATE’S RESULT(CONT.’S)

View the result and you

may allow the candidate to
leave zoom room
MTA-Takaful Basic Examination
Q&A