Alorica Philippines, Inc.

Three E-Com Center, Block Harbor Drive cor

Bay Shore, Mall of Asia Complex, CBP 1-A
Pasay City 1300, Philippines

Confidential
April 10, 2024

Rj Leonardo
1461 C. Labores Ext. Pandacan, Manila

Dear Mr. Leonardo

We regret to inform you that after careful consideration and evaluation of your overall performance during Telephone
Nesting/ABay period, the Company has decided not to regularize you effective April 11, 2024, for the following
reason/s:

Based on your overall performance during Product Training, you have failed to meet the expected qualifiers of the
program. Please see your actual performance summary below:

PERFORMANCE SUMMARY
Performance Metrics Target Actual
7-Day First Call Resolution – 69% 7-Day First Call Resolution –67.50%
Stay Connected – 68% Stay Connected –0%
Performance
Net Promoter Score – 51% Net Promoter Score – 0
Add-A-Line per 100 – 0.90 Add-A-Line per 100 –0 %

Overall, you have failed to meet the following performance metrics:

Product Specifics Training (45 days)

A trainee must meet the key metrics critical to Telephone Nesting, which shall be monitored and documented by the
Trainer/Telephone Nesting Manager throughout the certification process. A trainee must obtain a score of 90%PTG
at the end of RTCC. Failure to meet the said score will mean disqualification from the training program and/or
termination of employment.

Please return all Company property in your possession and/or settle all accountabilities with the Company within 48
hours to process your clearance, for the immediate release of your last pay and pro -rated 13th Month Pay, if any.

Sincerely,

John Lester Ricamara

Supervisor, Learning Delivery

RJ LEONARDO
Received and Acknowledged by: ________________________ 04/11/2024
____________
Signature over Printed Name Date