GITANSHI School Block, Shakarpur East Delhi-

110092, India
As a detail oriented and passionate
Professional, I bring over four years GUPTA +918851720785
gitanshigupta@gmail.com
of experience in customer service SPANISH LANGUAGE EXPERT
honed within the dynamic sectors
of travel and e-commerce. My
expertise lies in selling travel
packages. I take pride in my ability
to cultivate enduring relationships WORKING EXPERIENCE
with clients, fostering both referral
and repeat business, which stands
as a testament to my commitment CARDONIND Business Trip
and talent in the customer service SERVICES PVT LTD
domain. Lyon, France Spearheaded a 10-days business trip to Lyon, France, focusing on e-
Sep 2023 - Sep 2023 commerce strategies.
Underwent intensive training in exceptional customer service for critical
scenarios, including A to Z guarantee claims and managing negative
feedbacks.
Gained in-depth knowledge of Amazon Seller Central operations and
effective navigation of Amazon policy warnings.

ENGLISH CARDONIND CUSTOMER SERVICE EXECUTIVE

SERVICES
HINDI New Delhi (For Spanish Language)
Sep 2021 - Present Efficiently handle client adjustments, claims, and order processing to
SPANISH ensure customer satisfaction and account integrity.
Resolve customer complaints via email, demonstrating strong
problem-solving skills and a commitment to service excellence.
Maintain optimal Amazon seller account health by balancing
customer satisfaction with company profitability.
Collaborate with cross- functional teams, including purchasing and
Linkedin: logistics, to streamline customer order fulfillment.
http://www.Linkedin.com/in/gitans
hi-gupta-9372a2189
RESERVATION DATA TRAVEL ANALYST
MAINTENANCE
INDIA PRIVATE Expertly managed GDS PNR filings for Lufthansa Airlines ensuring
LIMITED seamless integration of negotiated fares, including hotel and cruise
Gurugram contracts.
Mar 2020 - Jul 2020 Demonstrated proficiency in maintaining up-to-date rules and fares
data, enhancing operational efficiency.
Skilled in fare loading across ATPCO platform, encompassing Public,
Private, and Negotiated fares to optimize pricing strategies.

HOLIDAY TEC Travel Operation Associate

DELHI
Mar 2019 - Feb 2020 Expertly crafted tailor-made itineraries to meet diverse client needs.

Negotiated competitive hotel rates to optimize travel packages

Proficient in package costing, ensuing value for both company and
clients.
Coordinated seamlessly with ground handling staff for smooth
operations
Maintained effective communication with clients to ensure
exceptional service delivery

TRAVEL VOYAGESRS INTERN

New Delhi
Jul 2018 - Aug 2018 Designed engaging travel itineraries with PowerPoint, boosting client
interaction. Also, teamed up with operations to streamline travel booking
procedures

Developed precise cost estimates for diverse travel request.

Moreover, successfully negotiated with suppliers to obtain cost
effective rates, mentored by the Team Leader
EDUCATION

INDIRA GANDHI Master of Tourism and Travel Management, 2021

NATIONAL OPEN
UNIVERSITY
New Delhi
2021

BIRDS ACADEMY Certification in Amadeus (GDS Software)

New Delhi
2020

ISTITUTEO Diploma: Spanish Language and Literature, Spanish language

CERVANTES-
CULTURAL EMBASSY
OF SPAIN
New Delhi
2021

COLLEGE OF Bachelor of Tourism Management

VOCATIONAL
STUDIES,
UNIVERSITY OF
DELHI
2019

EXTRA-CURRICULAR ACTIVITIES

NGO UMEED “A NGO Worker

DROP OF HOPE”
Delhi -Comprehensive exposure in conducting seminar in NGO UMEED a
Apr 2017 - Apr 2017 Drop of Hope
-Consistent performer with track record independently as well as in a
team environment.

COORDINATOR at College Fest

Delhi
Sep 2018 - Sep 2018 Conducted cultural fest of college and boosted sales in particular
event of INR 10,000 in 4days

CARVAN- THE Society Member

TOURISM SOCIETY
Mar 2019 - Mar 2019 Organized a quiz competition on World Tourism Day as a member of
CARVAN “The Tourism Society of College”

SKILLS

TEACHING COORDINATING

PRESENTATIONS COMMUNICATIONS

CUSTOMER SERVICE MANAGEMENT

OPERATIONS MULTITASKING

HOBBIES

TRAVELLING // SKETCHING AND PAINTING // DIY CRAFTING