Đặng Văn Tuấn

Hà Nội, Việt Nam

tuandhtl@gmail.com
0983332891

Education
Finance - Banking, Thang Long University Ha Noi, Viet Nam

Professional Experience
10/2022 – present Application Operations Specialist, Hanoi, Vietnam
BIDV Securities Joint Stock Company, Hanoi, Vietnam
Manage and operate application software systems.
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Responsible for deploying application software.

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Assist users with software usage.

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Operate the software system.

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Monitor and promptly resolve software issues if any.

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Participate in the development, upgrade, maintenance,

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and warranty of application software systems.

Participate in researching, testing, and evaluating
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solutions proposed by partners in the company's IT

system upgrade project.
Conduct testing and acceptance of application software
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before official deployment in the live environment.

06/2022 – 09/2022 Technical Support Specialist, Ha noi, Vietnam

Tek Experts Vietnam Co., Ltd, Hanoi, Vietnam
Interact with customers via phone, email, or chat to
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understand the causes and issues customers face and

provide solutions for those using MS Dynamics 365
products and services.
Build basic ETL pipelines using SSIS.
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Experienced with database systems: SQL Server, Oracle,

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Cloud data.
Process and analyze user data through SQL queries.
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Deploy, upgrade, and optimize data storage, analysis, and

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processing solutions.
Use basic Python for data analysis and visualization using
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Jupyter and Pandas.

Set up basic ETL on the SQL Server platform for building
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a Data Warehouse.

10/2021 – 06/2022 Business Analyst,

SSG Consulting and Development Solutions., JSC
Gather and understand business and system
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requirements from clients.

Analyze functional requirements of products/services
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and detailed business requirements with clients.

 Create analysis documents, requirement specifications,
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process modeling, and design suitable UI/UX solutions.

Act as a bridge between the product development team
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and clients, ensuring the application's business

requirements are met.
Conduct quality control to ensure the product meets
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business requirements.
Organize training for project members and stakeholders
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to understand the business.

Collaborate with testers to support system users after
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deployment.
Research and propose new features for software based
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on demand..

08/2017 – 04/2020 Customer Service Officer,

Sankyu Logistic Vietnam Co., Ltd
•Advise and answer customer inquiries about services.
•Update policies on prices and services.
•Collect and respond to customer feedback to improve
service quality.
•Innovate and suggest improvements to enhance service
quality and customer satisfaction.

01/2014 – 06/2017 Warehouse, Vincommerce - Vingroup

Receive import plans from the Sales Department to
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create import data into the warehouse based on the

number of items and SKUs.
Enter goods into the WMS and SAP systems according to
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the actual received quantity.

Export goods and return goods to suppliers as required
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by the Sales Department.

Perform periodic inventory checks as directed by the
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department head.
Coordinate the collection and return of goods to
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suppliers.
Arrange goods neatly and scientifically on pallets and
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shelves according to the nature and type of goods.

Handle administrative tasks, manage warehouse import-
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export invoices and documents, and warehouse

equipment.

03/2012 – 12/2013 Credit Officer, Maritime Bank

Search for and develop individual customers, meet with
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customers directly to discuss, consult, and introduce

bank products.
Take care of potential customers and expand the
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customer network from the existing customer list

through market development activities.
Directly set up appointments with customers to advise
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on products and services and take care of customers

according to the bank's process and regulations.
Participate in business development activities with the
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Team Leader to approach customers and introduce

products and services.
Ensure professionalism and courtesy from the approach
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process to after-sales service to enhance Maritime

Bank's image.
Perform other tasks assigned by the leadership.
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Skills
Microsoft Office Teamwork
Time Management WMS, SAP
SQL Power BI
Python for Data Analyst Microsoft Dynamic 365 Finance and
Operation
MS Visio
Linux
Docker
Oracle

Certificates
TOEIC Microsoft Power Bi for Data Analyst
SQL for Data Analyst