TON DUC THANG UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM

Independence – Freedom – Happiness

FACULTY OF BUSINESS ADMINISTRATION

DIVISION OF DEPARTMENT OF
HOSPITALITY MANAGEMENT
Ho Chi Minh City, October 31, 2022

COURSE SYLLABUS
HUMAN RESOURCES MANAGEMENT IN HOSPITALITY INDUSTRY
COURSE CODE: 705117

1. Information:
No of credits: 3(3,0) ECTS: 4.25
Time Theory 45 Practice 0 Self-study (hours): 90
allocation: (hours): (hours):
Prerequisite: English 4 (F7340101N) Prerequisite code: P15H04 (F7340101N)
Prior- Principles of Management (F7340101N) Prior-Completion 702051 (F7340101N)
Completion: code:
Co-requisite: No Co-requisite code: No
Programme: Have 1 program Programme code: F7340101N
Year: 3rd year Semester: 5
Type Of First cycle (bachelor) degree Language Of English
Course: Instruction:
Mode Of 3rd year Name Of Nguyen Quang Phong
Delivery: Lecturer(s):
2. Course objectives:
No. Course Objectives (COs)
1 Describe the overview of Human resource Management on definition, theories, perspective, functions…
 Build HRM skills and strategies for the students to do jobs well: deal with the charge of discrimination, interview
2
candidates, write job descriptions, and discipline an employee... effectively
3. Course learning outcomes (CLOs):
No. CLOs PLOs
Understand the foundational knowledge of HRM, and how to fit these functions
1 F7340101N-PLO2
into organizational strategy.
2 Apply employment law in human resource management. F7340101N-PLO3
Evaluate HRM strategies in an organization, and the role of HRM strategies in
3 F7340101N-PLO9
the performance of an organization.
4. Brief course content:

In brief, the course strives to equip students with the necessary tools (i.e. conceptual frameworks and theories) to understand and appreciate the importance
of HRM as part of the process of creating a successful organisation. On a higher level, this course aims to help students increase their knowledge of HRM as
a fundamental component of the competitiveness, effectiveness, and sustainability of any organization.

Ultimately, the goal of the course is to show that HR management is significantly more than just accepting employment applications and keeping records; it
is a strategic part of every organisation and it is probably the first place and the last place where organisational problems begin to form.

Chapter 1: Managing Human resources today

Chapter 2: Human resource strategy and performance

Chapter 3: Job analysis and talent management

Chapter 4: Personnel planning and recruiting

Chapter 5: Selecting employees

Chapter 6: Training and Developing Employees

Chapter 7: Performance management and appraisal today

Chapter 8: Developing compensation plans

Chapter 9: Pay for performance and employee benefits

Chapter 10: Maintaining positive employee relations

5. Student’s tasks:

● Attendance:

● In-class attendance shall be at least 80%. If less than 80%, learning result shall be cancelled.

● Follow classroom disciplines

● In-Class activities:

● Actively participate and collaborate in group work, discussion and presentation;

● Offer good contribution to class discussions by giving examples, arguments to generate new insights or to classify the ideas/topics being
discussed

● After class:

● Finish required readings including textbook and other reading materials;

● Complete and submit assignment on time.

6. Teaching materials:

− Textbook:

[1]. Gary Dressler (2019). Fundamentals of Human Resource Management, 5th Edition. Pearson. New York
 − Supplementary Readings:

[2]. PSG. TS. Trần Thị Kim Dung (2018). Quản trị nguồn nhân lực, 10th edition. NXB Tài chính. TPHCM.

− Additional readings:

[3]. Nankervis et al, [2014], Human Resource Management: Strategy and Practice, Cengage Learning, South Melbourne, Victoria Australia

[4]. Gary Dressler, [2017], Human Resource Management (15th ed), Pearson, Boston

7. Description of Evaluation:
Types of
Evaluation categories Weight (%) CLO1 CLO2 CLO3
questions
Process evaluation 1 20 Process Exercise X
Mid-term test 30 Presentation X

Final examination 50 Report X

8. Schedule:
Organization of
Self-
Session Content teaching CLOs Requirement Student's tasks
study
T E P D
Chapter 1: Managing Human resources 3 0 0 0 6
today
1 Introduction: syllabus, rubric, forms of 3 0 0 0 6 [1] At class
evaluation, rules in class. - Listen to the
Chapter 1: Managing Human resources lecturer
today - Take part in
1.1. What is Human resource management? discussion
1.2. Why is Human Resource Management After class
important to all Managers? Read chapter 2
 1.3. Line and Staff Aspects of HRM
1.4. The trends shaping Human resource
management
1.5. The new Human resource management
Teaching methods:
- Lecture
- Make questions
- Give topics for discussion
- Guide how to use reading materials
Chapter 2: Human resource Strategy and 3 0 0 0 6
Performance
2 2.1. The strategic management process 3 0 0 0 6 [3]
2.2. Strategic HRM
2.3. HR metric and benchmarking At class
2.4. Building hight performance work - Listen to the
system lecturer
2.5. Employee engagement and - Discuss in group
performance After class
Teaching methods: Read chapter 3
- Lecture
Prepare questions
- Make questions
- Give topics for discussion
- Guide how to use materials
Chapter 3: Job analysis and Talent 6 0 0 0 12
management
3 3.1. The talent management process 3 0 0 0 6 [1] At class
3.2. The basic of job analysis - Listen to the
3.3. Methods for collecting job analysis lecturer
information - Give thinking and
Teaching methods: take part in
- Lecture discussion, grouping
- Make questions activities
- Give topics for discussion After class
- Guide how to use materials Read the rest
- Give homework
 contents of chap 3
Prepare questions
4 3.4. Writing Job Descriptions 3 0 0 0 6 [2] At class
3.5. Writing Job Specifications - Listen to the
3.6. Employee engagement guide for lecturer
managers - Give thinking and
Teaching methods: take part in
- Lecture discussion, grouping
- Make questions activities
- Give topics for discussion After class
- Guide how to use reading materials Read chap ter 4
Prepare questions

Chapter 4: Personnel planning and 3 0 0 0 6

recruiting
5 4.1 Workforce planning 3 0 0 0 6 [2]
4.2 Internal sources of candidates
4.3 Outside sources of candidates At class
4.4 Developing and using application - Listen to the
forms lecturer
Teaching methods: - Discuss in group
- Lecture After class
- Make questions Read chap 5
- Give topics for discussion Prepare questions
- Guide how to use reading materials
- Give homework
Chapter 5: Selecting employees 3 0 0 0 6
6 5.1. The basics of Testing and Selecting 3 0 0 0 6 [2] At class
5.2. Types of tests - Listen to the
5.3. Interviewing Candidates lecturer
5.4. Using other selection techniques - Give thinking and
5.5. Employee engagement guide for take part in
manager discussion, grouping
Teaching methods: activities
 - Lecture
- Make questions
- Give topics for discussion After class
- Give assignment to train interview skills Read chap 6
- Give topics for groups to prepare Prepare questions
presentations (mid - term)

Chapter 6: Training and developing 3 0 0 0 6

employees
7 6.1 Orienting/Onboarding new employees 3 0 0 0 6 [3]
6.2 Overview of the training process At class
6.3 Implementing the training program - Listen to the
Teaching methods: lecturer
- Lecture - Discuss in group
- Make questions After class
- Give topics for discussion Read chap 7
- Guide how to use reading materials Prepare questions
- Solve case study
Chapter 7: Performance management and 3 0 0 0 6
appraisal
8 7.1 Basic concepts in performance 3 0 0 0 6 [2]
appraisal At class
7.2 Traditional appraisal methods - Listen to lecture
7.3. Deal with rate error problems and the - Contribute to
appraisal interview discussion
Teaching methods: After class
- Explain slides - Read the rest of
- Make questions chapter
- Guide how to use reading materials
Chapter 7: Performance management and 3 0 0 0 6
appraisal (cont.)
9 7.4. Employee engagement guide for 3 0 0 0 6 [2] At class
managers - Listen to lecture
7.5. Performance management today - Answer the
Teaching methods: questions
 - Lecture
- Make questions
- Discuss in group
- Give topics for discussion
After class
- Guide how to use reading materials
- Summarize the chapter - Read chap 8
- Give homework
Chapter 8: Developing compensation plans 3 0 0 0 6
10 8.1 Basic factors in determining pay rates 3 0 0 0 6 [2]
8.2 Job evaluation method At class
8.3. Pricing Managerial and Professional - Listen to lecture
Jobs - Answer the
Teaching methods: questions
- Lecture - Discuss in group
- Give questions
After class
- Discuss
- Guide how to use reading materials Read the rest of
- Summarize the chapter chapter 8
- Give home work
Chapter 8: Developing compensation plans 3 0 0 0 6
11 8.4. Contemporary topics in compensation 3 0 0 0 6 [2] At class
8.5. Employee engagement for Managers - Give questions
Teaching methods: - Discussion in
- Explain slides group
- Make questions - Guide how to read
- Give topics for discussion materials
- Guide how to use reading materials After class
- Summarize the chapter
Read chap 9
- Give home work
Prepare questions
Chapter 9: Pay for performance and 3 0 0 0 6
Employee benefits
12 9.1 Motivation and incentives 3 0 0 0 6 [2] At class
9.2. Individual employee incentive and - Listen to lecturer
recognition programs - Discuss in group
9.3. Incentive for salespeople After class
 Teaching methods:
Read the rest
- Lecture
contents of chap 9
- Give questions
- Discussion
Chapter 9: Pay for performance and 3 0 0 0 6
Employee benefits
13 9.4. Incentives for managers and executives 3 0 0 0 6 [2]
9.5. Team and organization wide incentive At class
plans - Listen to lecturer
9.6. Benefits and services - Discuss in group
Teaching methods:
After class
- Lecture
Read chap 10
- Give questions
- Discussion
Chapter 10: Maintaining positive employee 3 0 0 0 6
relations
14 10.1. Employee relations. 3 0 0 0 6 [2] At class
10.2. Four methods for managing - Listen to lecturer
employee relations. - Discuss and
10.3. What is meant by ethical behaviour. answer the questions
Teaching methods:
After class
- Lecture
Read the rest
- Give questions
- Discussion contents of chap 10.
Chapter 10: Maintaining positive employee 3 0 0 0 6
relations(cont.)
15 10.4. what is meant by fair disciplinary 3 0 0 0 6 [2] At class
practices. - Listen to lecturer
10.5. “How do companies become ‘Best - Discuss in group
Companies to Work For’?” - Answer the
Review all of chapters for final questions
examination After class
Teaching methods: Review all of
- Lecture
- Give questions chapters
- Discussion
Total 45 0 0 0 90
9. Date of first approval: October 31, 2022

Course designer Head of Division

Signed Signed

Nguyễn Quang Phong Nguyễn Quốc Lộc

Reviewer Dean of faculty

Signed Signed

Nguyễn Quốc Lộc Phạm Thị Minh Lý

10. Date and Up-to-date content

Head of Undergraduate Dean of faculty Instructor

Studies Department (Signed) (Signed)
(Signed)