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Knowledge Base Article: 000466775

Where can EMC Grab or EMCReports collect scripts be downloaded from? (000466775)
Primary Product :
Product : CLARiiON CX Series,CLARiiON CX3 Ultrascale Series,CLARiiON CX4
Series,Symmetrix VMAX Series,Symmetrix VMAX/VMAX 20K,Symmetrix
VMAX 10K (Systems with SN xxx959xxxx)/VMAXe,Symmetrix VMAX 10K
(Systems with SN xxx987xxxx),Symmetrix VMAX 40K,Symmetrix

Version: 2 Article Type: Break Fix Audience: Level 30 = Customers Last Published: Sun Feb 21 02:20:10 GMT 2016

Summary:
Issue: Where can EMC Grab (emcgrab) or EMCReports collect scripts be downloaded from?

Where can I download Host Collect scripts from?

Cannot find host collect scripts.

EMC Support has requested the script be run on the host having the problem.

Resolution: EMC Grab and EMCReports utilities can be downloaded from the following locations:
From FTP:
For UNIX hosts such as (AIX, HP-UX, Linux, Solaris, Tru64) ftp://ftp.emc.com/pub/emcgrab/Unix/

For ESX hosts ftp://ftp.emc.com/pub/emcgrab/ESX/

For ESXi hosts ftp://ftp.emc.com/pub/emcgrab/ESXi/
For Windows hosts ftp://ftp.emc.com/pub/emcgrab/Windows/
For Open VMS hosts ftp://ftp.emc.com/pub/emcgrab/vms/

From the web:

Online Support - https://support.emc.com

Search > EMC Grab > Scope by resource, drop down > Support Tools

Note for Windows hosts: Searching for "EMC Reports" seems to work best with no spaces, for example, EMCReports.

For Microsoft Windows hosts:

See article 9047 "What logs need to be collected for Microsoft Windows-based EMC software?".

Notes: FOR UNIX/EMC Grab:

Please download the README files as well - when retrieving the Grab utility, to assist with running the collect scripts
correctly.

Recommend NOT running the "-lite" option with the GRAB if possible, to avoid having to potentially asking for additional
information and prologing time to resolution.

If you have a SMAS (SMC/SPA) or Unisphere environment, you should run the latest emcgrab.sh script with the "-smas"
flags. IF you did not install SMAS/Unisphere in its "default" location, will need to manually collect files, per:
emc264303 (KB 14418)

Notes (Employees and Partners): Removed the Videos for Technical Upgradattion and the links will be added once ready.

Product: CLARiiON CX Series,CLARiiON CX3 Ultrascale Series,CLARiiON CX4 Series,Symmetrix VMAX Series,Symmetrix
VMAX/VMAX 20K,Symmetrix VMAX 10K (Systems with SN xxx959xxxx)/VMAXe,Symmetrix VMAX 10K (Systems with
SN xxx987xxxx),Symmetrix VMAX 40K,Symmetrix
RCA Status: Not Started

Shared: Yes

Core SFDC ID: 000031922

Legacy Solution ID: emc102335

Article Properties: Validation Status: Approved Original Create Date: Wed Feb 16 15:35:21 GMT 2005

Channels: Customer , Internal App First Published: Fri Feb 05 16:52:05 GMT 2016

Originally Created By: legerk Last Modified: Sun Feb 21 02:20:10 GMT 2016