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Sudarshan Maity
Tarak Nath Sahu
Financial Inclusion
and the Role of
Banking System
Financial Inclusion and the Role of Banking System
Sudarshan Maity • Tarak Nath Sahu
Financial Inclusion
and the Role of
Banking System
Sudarshan Maity Tarak Nath Sahu
Directorate of Examination Department of Commerce
The Institute of Cost Accountants Vidyasagar University
of India Midnapore, West Bengal, India
Kolkata, West Bengal, India
© The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer
Nature Singapore Pte Ltd. 2022
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Preface
v
vi PREFACE
1 Introduction 1
1.1 Background of the Study 1
1.2 Theoretical Backdrop 3
1.3 Financial Inclusion and Inclusive Growth 4
1.4 Providers of Financial Services 4
1.5 Importance of Financial Inclusion 8
1.6 Reasons for Low Inclusion 8
1.7 Motivation of the Study 9
1.8 Objectives of the Study 10
1.9 Sample Design 11
1.10 Scope of the Study 12
1.11 Structure of the Book 13
Bibliography 14
ix
x Contents
Bibliography207
Index225
Abbreviations
xi
xii ABBREVIATIONS
CV Coefficient of variation
CYFI Child and Youth Finance International
DBT Direct Benefit Transfer
DCT Direct Cash Transfer
DEA Data Envelopment Analysis
DFID Department for International Development
DMU Decision Making Unit
DRS Decreasing Returns to Scale
ECS Electronic Clearing Service
ER Eastern Region
FDIC Federal Deposit Insurance Corporation
FE Financial Exclusion
FI Financial Inclusion
FIP Financial Inclusion Plan
FITF Financial Inclusion Task Force
FLCC Financial Literacy and Credit Counselling Centre
FSDC Financial Stability and Development Council
GCC General Credit Card
GDP Gross Domestic Product
GOI Government of India
HH House Hold
ICT Information and Communication Technology
IDFC Infrastructure Development Finance Company
IMF International Monetary Fund
IRS Increasing Returns to Scale
IT Information Technology
KCC Kishan Credit Card
KMO Kaiser-Meyer-Olkin
KYC Know Your Customer
LAB Local Area Bank
MFI Microfinance Institution
NABARD National Bank for Agricultural and Rural Development
NACCS Non-Agricultural Cooperative Credit Society
NAS National Accounts Statistics
NBFC Non-Banking Financial Company
NER North Eastern Region
NGO Non-Government Organization
NNP Net National Product
NPA Non-Performing Assets
NR Northern Region
NRFIP National Rural Financial Inclusion Plan
NSO National Statistics Office
ABBREVIATIONS xiii
xv
xvi List of Figures
Fig. 3.14 Deposits and credit per office of SCBs. (Source: Prepared by
authors)66
Fig. 3.15 Banking outlets in villages. (Source: Prepared by authors) 68
Fig. 3.16 Trend of branches of PSBs and Pvt. SBs from 2002 to 2016
(as on March). (Source: Prepared by authors) 70
Fig. 3.17 Trend of ATMs of PSBs and Pvt. SBs from 2002 to 2016
(as on March). (Source: Prepared by authors) 71
Fig. 3.18 Trend of employees of PSBs and Pvt. SBs from 2002 to 2016
(as on March). (Source: Prepared by authors) 71
Fig. 3.19 Trend of deposit accounts of PSBs and Pvt. SBs from 2002 to
2016 (as on March). (Source: Prepared by authors) 72
Fig. 3.20 Trend of deposits of PSBs and Pvt. SBs from 2002 to 2016
(as on March). (Source: Prepared by authors) 73
Fig. 3.21 Trend of credit accounts of PSBs and Pvt. SBs from 2002 to
2016 (as on March). (Source: Prepared by authors) 73
Fig. 3.22 Trend of credit outstanding of PSBs and Pvt. SBs from 2002
to 2016 (as on March). (Source: Prepared by authors) 74
Fig. 3.23 Trend of C-D ratio of PSBs and Pvt. SBs from 2002 to 2016.
(Source: Prepared by authors) 76
Fig. 4.1 Scree plot. (Source: Prepared by authors) 118
Fig. 4.2 Average branches per 1000 sq. km. in the six regions of India
(for the period from 2001–2002 to 2015–2016). (Source:
Prepared by authors) 127
Fig. 4.3 Average branches per 1000 population in the six regions of
India (for the period from 2001–2002 to 2015–2016).
(Source: Prepared by authors) 130
Fig. 4.4 Average deposit per capita (₹ in million) in the six regions of
India (for the period from 2001–2002 to 2015–2016).
(Source: Prepared by authors) 132
Fig. 4.5 Average credit per capita (₹ in million) in the six regions of
India (for the period from 2001–2002 to 2015–2016).
(Source: Prepared by authors) 135
Fig. 4.6 Average C-D ratio in the six regions of India (for the period
from 2001–2002 to 2015–2016). (Source: Prepared by authors) 137
Fig. 5.1 Scree plot. (Source: Prepared by authors) 160
List of Tables
xvii
xviii List of Tables
Table 3.17 Branches, ATMs, and employees of PSBs and Pvt. SBs from
2002 to 2016 (as on March) 69
Table 3.18 Deposit accounts and deposits of PSBs and Pvt. SBs from
2002 to 2016 (as on March) 72
Table 3.19 Credit accounts and credit outstanding of PSBs and Pvt. SBs
from 2002 to 2016 (as on March) 74
Table 3.20 C-D ratio of PSBs and Pvt. SBs from 2002 to 2016 76
Table 3.21 Major list of movements during 1935–1990 78
Table 3.22 Major list of movements after 1990 79
Table 3.23 Progress of BSBD accounts (as on March) 81
Table 3.24 Progress of PMJDY 83
Table 3.25 Accessibility and availability of banking services of SCBs 85
Table 3.26 Progress made under FIPs, all SCBs including RRBs 86
Table 3.27 Key statistics of financial inclusion in India with the world 88
Table 4.1 List of variables analyzed in the present study (descriptive
statistics)114
Table 4.2 Correlation matrix 115
Table 4.3 KMO and Bartlett’s test 116
Table 4.4 Total variance explained 117
Table 4.5 Communalities 119
Table 4.6 Rotated component matrix (Rotation converged in nine
iterations)120
Table 4.7 Regression results of deposit accounts with component scores 122
Table 4.8 Regression results of credit accounts with component scores 122
Table 4.9 ANOVA Results: Bank branches per 1000 sq. km. from April
2001 to March 2016 125
Table 4.10 Tukey HSD Test: Multiple Comparison of branch expansion
per 1000 sq. km 126
Table 4.11 ANOVA Results: Bank branches per 1000 population from
April 2001 to March 2016 127
Table 4.12 Tukey HSD Test: Multiple comparisons of branch expansion
per 1000 population 129
Table 4.13 ANOVA Results: Deposit penetration per capita from April
2001 to March 2016 130
Table 4.14 Tukey HSD Test: Multiple comparisons of deposit per capita 131
Table 4.15 ANOVA Results: Credit penetration per capita from April
2001 to March 2016 133
Table 4.16 Tukey HSD Test: Multiple comparisons of credit per capita
(₹ billion) 134
Table 4.17 ANOVA Results: C-D ratio from April 2001 to March 2016 135
Table 4.18 Tukey HSD Test: Multiple comparisons of C-D ratio 136
Table 4.19 ANOVA Results: Deposits (state-wise) from April 2001 to
March 2016 138
List of Tables xix
Introduction
facilities. Most people in these places do not have financial access to formal
institutions. In the early 1950s, All-India Rural Credit Survey indicated
that unorganized sectors including moneylenders provided 70 percent
borrowings to farmers while commercial banks (CBs) had provided less
than 1 percent. There are large numbers of branches in metropolitan and
in urban areas within a short distance. Even these two areas, where ade-
quate infrastructure and presence of commercial banks are observed, pos-
sess a large section of the population who are deprived of facilities from
formal banking.
Without the presence of bank branches, there can be no banking access
for people. The easiest way to ensure better inclusion is to open more and
more branches of financial institutions and remove various obstacles in
accessing financial services from banks by very poor people. The larger the
presence of bank branches, the more is the access. Without available
sources of affordable credit, poor or low-income people may have to bor-
row from unorganized sectors or sources including money lenders at high
costs. Also without having a deposit or savings account facility people will
keep their money desiring for saving in unorganized or in an informal
financial institution which gives them return at a higher rate of interest
initially but uncertain to get back their initial investment amount. People
are normally financially excluded, not only because of an absence of bank
branches but also rejected or unable to use banking services or products
and building societies.
Financial inclusion is the main object of the government as well as of
the RBI. Banking services are central to the challenge of financial inclu-
sion, which started from nationalization of banks. The growth of sound
commercial banking will lead the nation to the top in the world—equiva-
lent to the status of a developed economy. Commercial banks are entrusted
with the responsibility to spread their services in urban, semi-urban, and
rural areas to strengthen the economy of the people in general, different
types of business organizations, and thereby the nation. The RBI and the
GOI had taken initiatives since 1955 by the creation of the State Bank of
India (SBI) followed by the nationalization of 14 major private banks (in
1969) and 6 more banks in 1980. In 1982 National Bank for Agricultural
and Rural Development (NABARD) was set up mainly to provide refi-
nance facilities to banks for extending agricultural credit.
The lives of people are going to change permanently, as there is a lot of
innovation happening across different sectors including banking.
Technology has found a prominent place in our everyday banking. It has
1 INTRODUCTION 3
been the key driver of revolutionary changes in the Indian financial sector
with the growing demand for various financial services. Financial inclusion
generally focused on the use of information technology (IT) to spread
access to banking services. Banking institutions today are undergoing radi-
cal electronic transformations with the aim of gaining a competitive advan-
tage. It brings a number of benefits for both financial institution providers
and the customers. The government and RBI have issued guidelines and
norms for use of IT in the banking sector to offer services through infor-
mation technology. Technological solutions such as Automated Teller
Machines (ATMs), mobile banking, internet banking, and smart cards
have contributed a lot toward achieving the goal of financial inclusion
(Sahu & Maity, 2021). The new facilities and different delivery channels
that banks are giving their customers are not only to attract their custom-
ers but also to help reduce servicing cost.
The issue may be of crucial importance in advancing our understanding
of financial inclusion. The primary focus of this present research is to study
the current status of financial inclusion, measure its determinants, and
examine the role of public sector banks (PSBs) and private sector banks
(Pvt. SBs) in respect of financial inclusion.