Question 1

1.1 ) i-
ii-
iii-
iv-

1.2) i-
ii-

iii-

Question 2

2.1)

Question 3

3.1)

Question 4

4.1) Customer, payment clerk, registration clerk, Manager

4.2)

4.3) a) i- ID/Passport number

ii- Address

iii- Contact number

iv- Payment method

b) i- Power mirrors
ii- Power shutters

iii- Retractable mirrors

iv- cruise control

Question 5

inputInfo trainInfo reserveTicket

Date trainName cusName

Station seatType cusAddress

Destination class cusAge

cusGender

Ticket Seats confirmPayment

numTickets Availability creditcardNum

Amount

Question 6

User System

Prompts user for information

Inputs date,station,destination Displays name of train,time of

arrival,type of seats,first/second class

selects train and type of seats NO

seats available

Yes

Fill in required information to

Reserve tickets Process Information and

Prompts user for number of tickets

Inputs number of tickets

Yes

Exceeds maximum

No

Displays amount
Confirms payment and provides Issues tickets

Credit card details

Cancels reservation

Yes

Visit reservation office and do the

cancellation

fills a form and hand it to the

reservation clerk to cancel

issue refund

cancellation fee is paid

End transaction