Mailam, Tindivanam Tk., Villupuram Dt. - 604 304.

Approved by AICTE, New Delhi, Affiliated to Anna University Chennai

Accredited by National Board of Accreditation (NBA) New Delhi, NAAC with 'A' Grade & Accredited by TATA Consultancy Services Chennai

Department of Management Studies

Test Name Model Exam Batch 2023-2025 Date 7/8-June-2024

Sub/Code BA4204/OM Academic Year 2023-2025 Even Year/Sem/Sec I/II
Time 10 AM to 1 PM Marks 100 Sec A&B

PART – A
CO K Q No Answer the following questions in brief: (10 X 2 = 10)
1 1 1 What is the meaning of operations management?
1 1 2 List out the major components of production system.
2 2 3 Define strategic fit.
2 4 4 Write a short note on capacity planning.
3 1 5 What do you mean by product design?
3 1 6 Give a short note on competitive priorities.
4 2 7 What is meant by demand forecasting?
4 2 8 Why is operations scheduling important?
5 1 9 Briefly explain the overview of JIT.
5 1 10 Define lean management.

PART – B
CO K Q No Answer the following questions in detail: (5X 13 = 65)

i) Explain the scope, nature and current priorities of operations management.

1 5 11) A) ii) Explain the historical development of operations management. Explain the relationship of
operations management with other functional areas.

(Or)

i) Explain the framework of operations strategy. Explain the competitive dimensions of

1 5 11) B) operations strategy in detail?
ii) Explain the challenges and recent trends in operations management in detail.
 What do you mean by capacity planning? Explain economies and diseconomies of scale in
2 2 12) A) detail. Explain the steps involved in long range/strategic capacity planning in detail.
Enumerate the various tools for capacity planning in detail.

(Or)

i) What is facility location? What is the need and importance of facility location? Explain the
2 2 12) B) steps involved in selection of a facility location in detail.
ii) Discuss various models available to identify ideal location.

What are the strategic benefits of a good product development process? What are the
3 2 13) A)
stages of the product development process?

(Or)

Explain Stage-gate approach of product design. Explain the various tools for new product
3 2 13) B)
development

What is mean by demand forecasting? Discuss the various steps involved in demand
4 2 14) A)
forecasting. Briefly explain in detail the methods of demand forcasting with suitable examples.

(Or)

Explain inventory management in detail. Explain the various inventory costs in detail. Identify
4 5 14) B)
the typical components that constitute inventory holding or carrying costs.

Explain the term quality in detail. Explain the customer’s and producer’s perception of quality.
5 2 15) A)
Explain cost of quality in detail.

(Or)

Explain the TQM philosopies and its impact on Quality revolution in detail. Explain the
5 2 15) B)
historical evolution of Total Quality Management.
 PART – C
CO K Q No Answer the following: (1 X 15 = 15)

Write an essay about the production planning and prepare the production planning for
1 5 16) A)
automobile manufacturing industry.
(Or)

Harley-Davidson, Inc. (H-D), or Harley, is an American motorcycle manufacturer, founded in

Milwaukee, Wisconsin in 1903. As one of two major American motorcycle manufacturers to
survive the Great Depression, periods of poor economic health and product quality, as well as
intense global competition - to become the world's fifth largest motorcycle manufacturer and
an iconic brand widely known for its loyal following with owner clubs and events worldwide as
well as a company sponsored brand-focused museum. Harley-Davidson faced fierce
competition from the Japanese companies with the entry of Suzuki, Yamaha, Kawasaki, and
Honda into the American market in the 1960s. The Japanese manufacturers were able to
provide better quality bikes at a relatively lower price. Reacting to this, Harley-Davidson filed a
dumping case against the Japanese competitors, claiming that they were dumping the bikes in
the US at unfair prices. Though Harley-Davidson lost the case against these companies, in the
4 5 16) B)
process it got to understand the different processes and practices of these companies because
of which their operating costs were 30% less than its own. Harley- Davidson found that there
were three most important practices of Japanese companies which
differentiated their production process from that of others: JIT manufacturing, employee
involvement, and the use of statistical process control. JIT was very difficult for US
manufacturers to achieve because of cultural and political reasons.

Questions
1. Do you think that its possible for Harley Davidson to implement just-in-time strategy? As a
strategist what would you suggest Harley-Davidson to implement JIT to reduce its operating
cost.

Subject Incharge Batch Co-ordinator HOD

 Mailam, Tindivanam Tk., Villupuram Dt. - 604 304.
Approved by AICTE, New Delhi, Affiliated to Anna University Chennai
Accredited by National Board of Accreditation (NBA) New Delhi, NAAC with 'A' Grade & Accredited by TATA Consultancy Services Chennai

Department of Management Studies

Test Name Model Exam Batch 2023-2025 Date 7/8-June-2024

Sub/Code BA4204/OM Academic Year 2023-2025 Even Year/Sem/Sec I/II
Time 10 AM to 1 PM Marks 100 Sec A&B

PART – A
CO K Q No Answer the following questions in brief: (10 X 2 = 10)
1 1 1 What are the operations strategies?
1 1 2 Define Operations management.
2 2 3 What is the need of facility location?
2 2 4 Why is make-or-buy decision considered strategic?
3 1 5 What are the four types of facility layouts?
3 1 6 List out the five stages of product development process.
4 2 7 What is operational scheduling?
4 2 8 What is inventory planning in operations management?
5 1 9 Define quality.
5 2 10 What is Six Sigma?

PART – B
CO K Q No Answer the following questions in detail: (5X 13 = 65)
i) Explain the principles of Operations management and describe all the functions of operations
management.
1 1 11) A)
ii) Explain Systems view/concept of operations management. Explain transformation process
model of operations management.
(Or)

i) What are the principles of world class manufacturing? Explain with a real time case.
1 2 11) B) ii) Explain the differences between goods and services. Explain the measures of productivity in
detail.

i) Explain the framework of strategic sourcing in detail. . Explain make or buy decision in detail.
2 2 12) A)
ii) What are the steps involved in the procurement process? Explain with a neat diagram.

(Or)
 i) What are the steps involved in developing reliable vendors? How is vendor rating done?
2 2 12) B)
ii) What are the various approaches to develop capacity alternatives? Explain in detail.

What is product design. What are the approaches to product design. Explain the steps involved
3 2 13) A)
in product design. Explain the factors influencing the product design.

(Or)

What is process strategies? Explain the four process strategies in detail. Explain the various
3 2 13) B)
types of process/production in detail.

Explain the various inventory ordering policies in detail. Explain fixed order period (P) system
4 2 14) A) and fixed order quantity (Q) system in detail. Enumerate the different techniques involved in
inventory control.

(Or)
Silicon Chips, Inc., maker of superfast DRAM chips, wants to categorize its 5 inventory items
using ABC analysis. Analyze the given scenario and give your suggestions.

Item Name Cost/Unit Annual Demand

A 65 3600
4 2 14) B)
B 17 3000
C 65 3300
D 25 750
E 21 2200

5 2 15) A) Discuss the old and new quality management tools in detail. Give example for each of them.

(Or)
Explain the following.
i) Juran's Trilogy
5 2 15) B) ii) Taguchi's Quality Loss Function
iii) Masaki Imai’s Kaizen and Kairiyo
iv) Ishikawa’s Fish Bone Diagram
 PART – C
CO K Q No Answer the following: (1 X 15 = 15)
What are the key principles of Six Sigma and World Class Manufacturing, and how can they be
5 6 16) A)
integrated to enhance overall organizational performance and quality?
(Or)

AtlantiCare is a New Jersey-based healthcare provider in the United States. AtlantiCare is a

serious business that has boasted a respectable turnaround for nearly two decades. The
healthcare center operates in 25 locations and manages 5000 employees with a profit turnover
of 280 million US dollars. However, the company has been unable to increase its profit and
patient visits due to service errors, such as long waiting times and resulting complaints. As
patient satisfaction is the single most important aspect of the healthcare industry, the
5 6 16) B)
managers wanted to implement improvements across the organization and increase margins
further. In fact, many attempts at improvement tend to fall flat due to the barrier of full
involvement among the employees.

Question:
1. Suggest some quality tools to improve the Atlanticare business.

Subject Incharge Batch Co-ordinator HOD

 Mailam, Tindivanam Tk., Villupuram Dt. - 604 304.
Approved by AICTE, New Delhi, Affiliated to Anna University Chennai
Accredited by National Board of Accreditation (NBA) New Delhi, NAAC with 'A' Grade & Accredited by TATA Consultancy Services Chennai

Department of Management Studies

Test Name Model Exam Batch 2022-2024 Date 7/8-June-2024

Sub/Code BA4204/OM Academic Year 2022-2023 Even Year/Sem/Sec I/II
Time 10 AM to 1 PM Marks 100 Sec A&B

PART – A
CO K Q No Answer the following questions in brief: (10 X 2 = 10)
1 1 1 What is the difference between services and goods?
1 1 2 What are the current priorities in operations management?
2 1 3 Briefly discuss world-class manufacturing practices.
2 1 4 Discuss the concept of strategic sourcing.
3 2 5 What are the key considerations in managing vendors effectively?
3 1 6 What do you mean by Theory of Constraints (TOC) ?
4 2 7 What is Economic order quantity. What are the assumptions of the EOQ model?
4 2 8 What do you mean by synchronous manufacturing?
5 2 9 What are the philosophies of TQM?
5 1 10 What are the dimensions of quality?

PART – B
CO K Q No Answer the following questions in detail: (5X 13 = 65)

Explain the principles of facility layout in detail. What are the various types of facility layout.
3 3 11) A)
Discuss the various tools and techniques of planning facility layout.

(Or)
Explain the techniques involved in forecasting. In detail explain about any three qualitative
3 4 11) B) forecasting techniques and compare their
strengths and weaknesses.

What are the key components and importance of sales and operations planning (S&OP),
aggregate operations planning, resource planning, master production schedule (MPS), material
3 4 12) A)
requirements planning (MRP), capacity requirements planning (CRP), and inventory planning in
operations management?
 (Or)
The Sales of 20 Months are given below. Forecast the sales of 21st Month by SMA , WMA and
ES method.
Months Sales Months Sales
1 20 11 26
2 29 12 27
3 28 13 25
4 27 14 25
3 3 12) B)
5 26 15 24
6 29 16 25
7 25 17 26
8 26 18 23
9 28 19 24
10 25 20 25

i) Explain Operations Scheduling in detail. Apply priority sequencing rules for the given
problem.

4 3 13) A) ii) What is job shop and flow shop scheduling. Solve the following problem by Johnson's
algorithm.

(Or)
What is the Theory of Constraints and how does it contribute to improving operational
4 3 13) B) performance? Explain the concept of synchronous manufacturing and how it aligns with the
Theory of Constraints to achieve improved productivity and efficiency.

Describe the Six Sigma methodology, including the steps of the DMAIC process. What are the
4 4 14) A) limitations of Six Sigma? “Six Sigma cannot be implemented in service sectors” – Comment on
this statement.

(Or)
 How have quality gurus influenced and contributed to the development of quality
4 4 14) B) management practices and principles? Explain each of their contributions briefly. Compare and
contrast their teachings.

State importance Deming’s 14 points for quality management. How do they support each
5 4 15) A) other? Why must they be reviewed as a whole rather than individually? Explain. Also explain
his other contributions.
(Or)
Discuss the principles of lean manufacturing and the Just-in-time (JIT) methodology in detail.
5 3 15) B) Explain with real time examples. What are the differences between JIT and conventional
manufacturing methods.

PART – C
CO K Q No Answer the following: (1 X 15 = 15)
Five architectural rendering jobs are waiting to be assigned at Avanti Sethi Architects. Their
work (processing) times and due dates are given in the following table. The firm wants to
determine the sequence of processing according to (1) FCFS, (2) SPT, (3) LPT, (4) EDD and (5) CR
rules. Jobs were assigned a letter in the order they arrived.
Processing Due Date
Job
Time (Days) (Days)

A 6 8
4 6 16) A)
B 2 6

C 8 18

D 3 15

E 9 23

(Or)
 Vicki’s Office Cleaners does the annual major cleaning of university buildings. The job requires
mopping and waxing the floors in five buildings at Mideast University. Each building must have
the floors mopped and stripped (first activity), and then waxed and buffed (second activity).
Vicki wants to minimize the time it takes her crews to finish cleaning the five buildings. Use
Johnson’s method to develop the sequence Vicki should follow.

Activity 1 Mopping Activity 2 Waxing

(days) (days)
4 6 16) B) Adams Hall 1 2

Bryce Building 3 5

Chemistry Building 2 4

Drake Union 5 4

Evans Center 4 2

Subject Incharge Batch Co-ordinator HOD