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Essentials of Management and Leadership in Public Health (Essential Public Health) 1st Edition, (Ebook PDF) full chapter instant download
Essentials of Management and Leadership in Public Health (Essential Public Health) 1st Edition, (Ebook PDF) full chapter instant download
Essentials of Management and Leadership in Public Health (Essential Public Health) 1st Edition, (Ebook PDF) full chapter instant download
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Contemporary Theorists
Integrated Perspective
• Management Practices
Strategic and Operational Planning
Contingency Planning in Public Health
Managers as Negotiators
Nonjudicial Means of Resolving Disputes
Measuring Managerial Performance
Importance of Values
Leonard H. Friedman
• Introduction
• Learning Objectives
• Teams
Importance of Teams in Public Health
Types of Groups and Teams
Improving Team Effectiveness
Team Characteristics
Nature of the Task
Environmental Context
• Organization Design
Principles of Organization Design
Factors Influencing the Choice of Organzational Form
Forms of Organization Design
• Governing Board Relationships
Roles and Responsibilities
Governing Board Composition
Managing Your Relationship with the Governing
Board
• Conclusion
Leonard H. Friedman
• Introduction
• Learning Objectives
• Topic Presentation
• Environmental Assessment
External Environmental Analysis
Internal Environmental Analysis and Value Creation
• Strategic Choice
Mission, Vision, and Values
Strategic Alternatives
Strategy and Organizational Culture
Douglas G. Anderson
• Introduction
• Learning Objectives
• Conflict Resolution
The Causes of Conflict
Techniques for Conflict Resolution
• Negotiation
The Concept of Negotiation
Negotiation Planning—Developing Preferences and
Alternatives
Negotiation Strategy—Emphasis on Relationships
Versus Issues
Negotiation Execution—Tactics
• Conclusion
• Closing Thoughts and Further Readings 65
Kurt Darr
• Introduction
• Learning Objectives
• Background
• Healthcare Ethics
Relationship of Law to Ethics
The Manager’s Personal Ethic
Organizational Philosophy and Values
Linking Theory and Action
Summary
• Ethics in Practice
Codes of Ethics that Affect Public Health Management
Summary
• Professionalism in Public Health
Ethical Issues in Public Health Management
Conflicts of Interest
• Conclusion
Philip Aspden
• Introduction
• Learning Objectives
• Public Health Information System Applications
Reporting Systems
Registries
Surveys
Electronic Knowledge Sources
Networks for Linking Public Health Professionals
• Public Health Information System: The Needed Skill Sets
Using Databases: Medical Data Confidentiality and
Privacy Legislation
Accessing the Data
Understanding Public Health Data Standards
Analysis Tools
Searching Electronic Knowledge Sources
Building and Managing Information Systems: Project
Life Cycle
Information Technology Projects Are Challenging
Implementing Syndrome Surveillance Systems
Implementing Registries
• Conclusion
Leonard H. Friedman
• Introduction
• Learning Objectives
• Leadership Principles
• Leadership Roles and Power
• Theories of Leadership
Trait Perspective
Behavior Perspective
Contingency Perspectives
• Alternative Leadership Perspectives
Evidence-Based Leadership
Servant Leadership
Transformational Leadership
Emotional Intelligence and Leadership
• Conclusion
• Closing Thoughts and Further Readings
Index
The Essential Public Health Series
Education
Master of Arts (Sociology), Boston College, 1970
Doctor of Philosophy (Medical Sociology), University of Florida, 1977
Leonard H. Friedman, PhD, MPH
Leonard H. Friedman is a Professor in the Department of Health Services
Management and Leadership, and Director of the Master of Health
Services Administration program. Dr. Friedman also holds a faculty
appointment in the Department of Health Policy.
Dr. Leonard Friedman is an expert on the mechanisms of organizational
change and strategic decision-making in health service organizations. He
joined SPHHS in 2008 from Oregon State University, where he was
professor in the Department of Public Health and coordinator of the
school’s health management and policy programs.
In his years in academia, Dr. Friedman’s scholarly interests have
evolved from the mechanisms by which hospitals decide to adopt certain
technological innovations in clinical settings, to the underperformance of
integrated health systems, to developing a model of organizational change
practices. Dr. Friedman’s research interests in health care management
centers around strategic management, organizational theory and behavior,
and decision making in complex and uncertain environments.
Professor Friedman has taught classes in healthcare management,
organizational theory and behavior in health care, health-care law and
regulation, and strategic management and leadership in healthcare
organizations. As part of his dedication to the field, Dr. Friedman has
chaired the Health Care Management Division of the Academy of
Management and is a member of the governing council at the Institute for
Healthcare Improvement’s Health Professions Education Collaborative. He
has also been board chair of the Association of University Programs in
Health Administration.
He received both his Bachelor of Arts degree and his Master of Public
Health degree from California State University, Northridge. He was
awarded both his Master of Public Administration degree and a Doctor of
Philosophy in Public Administration from the University of Southern
California, 1991.
Preface
This book is a composite of the best ideas and concepts garnered from the
various specialties that comprise management and leadership in public
health. The editors of this text posit that it takes many hands, skills, and
talents to enable a person to evolve into an effective and respected leader
and manager. As such, the editors sought authors who shared this
perspective and invited these area experts to be chapter authors. The
breadth of topics and expertise of the authors clearly exemplify the ideals
and purpose of this book. The topics and writers also reflect the diversity
and training of the faculty of our department of health services
management and leadership. Taken as a whole, these various specialties
and professionals come together such that “WE ARE ALL PUBLIC
HEALTH MANAGEMENT.”
Peter Drucker was for many people the best-known and most highly
respected management thinker of the 20th century. In 1989, writing in the
Harvard Business Review, he observed: “Nonprofits need management
even more than business does, precisely because they lack the discipline of
the bottom line.” This implied focus on an organization’s desire to
improve the human condition suggests a lack of concern with profitability
and economic stability that directs publicly traded corporations. We
believe that Professor Drucker would have applied the same logic to
public health organizations. This is the objective of this book—to provide
the readers with the information and perspective needed to become
exceptional managers and leaders. Public health organizations include (but
are not limited to) county and state health departments, community
service agencies, and other nongovernmental organizations. All of these
require managers who possess the skill and ability to guide the highly
trained professional staff, support personnel, and generous volunteers
through turbulent and uncertain environments.
Public health organizations are similar to their counterparts in the
private sector where staff members who are very successful at the jobs for
which they have specifically been educated are frequently recognized for
their good work by being promoted into a management role. The
assumption is that persons who are successful in the job for which they
were originally hired will be equally successful in managing and leading
others. We note an incongruity here that seems to permeate virtually every
organizational form. While formal education (and even licensure) is
needed for most public health jobs, management roles require nothing
other than common sense, familiarity with the organization’s policies and
procedures manual, an orientation to specific rules and regulations, and in
certain enlightened organizations, an off-site weekend-long intensive
seminar on personnel management. We believe the idea that management
requires no particular education, preparation, or talent is at best naïve and
at worst dangerous to the health and well-being of the organization and the
clients served.
We have worked to craft a textbook in management and leadership in
public health with one assumption and two goals in mind. Our assumption
is that management and leadership are two sides of the same coin. Both
activities are action oriented and are ultimately about getting things done.
The difference is perspective. We concur that Warren Bennis was right
when he said that managers do things right and leaders do the right things
(Bennis and Nanus, 1985). The first of our goals is to give the readers the
basic tools they will need to become effective managers and leaders in
their organization. There are a set of theories and skills that come together
to form the foundation of the tool kit of management and leadership. This
book explicitly sets out to help new managers identify the important tools
they will need in this role, or in the case of more experienced managers,
develop their abilities to better use those tools. The second goal of this
book is to help light a spark in the reader to learn more about management
and leadership. One book, no matter how well-written, is a necessary but
not sufficient condition. There is so much more that can be read and
learned. In fact, universities have courses as well as undergraduate and
graduate degree programs dedicated to management and leadership. We
hope that you will take this book as the first step in your journey to
develop a deeper and more profound understanding of the many talents
and skills management and leadership require.
One final thought cycles back to our assumption about management and
leadership. Reading about this is not enough. Getting better in these roles
requires you to actually get out and participate in managerial and
leadership roles. In this way, you will know whether you have the innate
talent and ability to be truly successful as a manager and leader.
Communities around the world depend on well-managed and skillfully led
public health organizations to provide needed services in a safe, efficient,
and effective manner. We appreciate your taking the first step on this
important journey. We encourage your diligence and, most importantly, we
look forward to being witnesses to your success at leading and managing
public health programs and services in the years ahead.
Robert E. Burke, PhD
Co-editors
Contributors
Douglas Anderson, MHA, FACMPE
Beginning in 2004, Mr. Anderson has been a faculty member in the
Department of Health Services Management and Leadership in the School
of Public Health and Health Services at The George Washington
University. His teaching responsibilities include Physician Practice
Management, Introduction to Economics and Management Principles in
Healthcare, and Healthcare Policy Analysis.
For the past 30 years, Professor Anderson successfully managed and
directed physician group medical practices and has written and presented
in this area of health policy. His work experience includes functioning as
the Chief Executive Officer of a multi-site orthopaedic group practice, the
CEO of a multi-site, multi-state ophthalmology group practice, the Chief
Operating Officer of a multi-state, multi-specialty medical group practice,
and the COO of a multi-site primary care practice. He also established a
Medical Services Organization for an integrated health delivery system
operating in a three-state region, and provided development resources to
affiliated medical practices and individual physicians.
Professor Anderson provides consultative services to medical groups,
and is an active member in the Medical Group Management Association.
A respected and gifted speaker, he is known for giving presentations on
medical practice management at the local, state, and national level. He
achieved life member status as a Fellow in the American College of
Medical Practice Executives.
Professor Anderson has a BA in Psychology from the University of
North Carolina at Chapel Hill and a Masters in Health Administration
from Duke University. At this time, he is pursuing a PhD in Public Policy
from George Mason University, with a concentration in health policy. His
research interests focus on the policy implications of the organizational
structure of medical group practice organizations.
A ruling pen that will do neat work and not leave any ink on the
ruler, and which with its small ink fount draws many lines at one
filling, can be made from an old discarded revolving-wheel glass
cutter. A ¹⁄₈-in. hole is drilled in the body, or handle part, just above
the wheel. The hole is filled with a piece of felt—a piece cut from an
old felt hat will do—rolled to fit snugly, so that it will bear lightly
against the wheel. The felt is soaked with the ink to be used, and the
pen is ready for use.—Contributed by Bert Fish, Rochester, N. Y.
The Wheel Revolves on the Stake, Preventing the Rope from Tangling
A Sheet of Heavy Paper Quickly Transformed into a Holder for Ink Bottle
and Pen
The tube having been made ready, with or without ends as may be
necessary, the small winding jig illustrated is to be made. All that is
essential is to provide a suitable means for rotating by hand a slightly
tapering wood spindle, upon which the tube is to be pushed. The
bearings can be just notches made in the upper ends of two
standards, through each of which a hole is drilled at right angles to
the length of the spindle, so that some string or wire may be laced
through in order to hold the spindle down. A crank may be formed by
winding a piece of heavy wire around the larger end of the spindle. A
loop of wire, or string, is to be attached at some convenient point, so
that the crank may be held from unwinding while adjusting matters at
the end of each layer, or while making a connection. There should
also be provided a suitable support for the spool of wire, which is
generally placed below the table to good advantage. Much depends,
in this sort of work, upon attention to these small details, after which
it will be found that the actual winding will require very little time.—
Contributed by John D. Adams, Phoenix, Ariz.
¶A No. 10 gauge shotgun cartridge shell telescoped with a No. 12
gauge shell forms a convenient match safe for campers, or other
persons out of doors, and is moisture-proof.
Hourglass Sewing Basket
Two oblong peach baskets, their bottoms fastened together and
the whole covered with silk, formed the hourglass sewing or darning
basket shown in the sketch. Square plum baskets and other forms
trimmed in cretonne, linen, or inexpensive goods, depending on the
intended use, may also be utilized. Ornamental details may be
added to suit the individual taste.
Artistic Effects may be Produced by the Inventive Woman
The basket was made as follows: The peach baskets were wired
together at their bottoms. A piece of silk was cut, wide enough to
reach from the top to the bottom of the joined baskets and to permit
the folding over of a portion at the top and bottom. One long edge of
the piece was glued to the inner edge of the bottom and drawn in
around the sides to form neat folds. The upper edge of the silk was
then glued in the top, being folded over the edge.
A cord was fixed around the middle of the basket, as shown in the
sketch. A lining was glued into the top and bottom. It was folded and
stitched along its edges to prevent raveling and to give a smooth
finish. The bottom need not be lined, but it is desirable to have it so.
The pincushion was made by padding a block with cotton and then
covering it with silk. A cardboard box may be used instead. The
cushion was nailed into place from the bottom. Ribbon may be used
to draw the silk to the sides of the basket at the middle, and a
cushion may be made entirely of cotton or cloth and attached with
ribbons.—Contributed by Thomas J. Macgowan, Mount Vernon, N.
Y.
A Perpetual-Motion Puzzle
The fallacy of perpetual motion is now so generally understood
that the description of a new scheme for attaining it is only justified in
so far as it may be instructive. The sketch illustrates such a device,
apparently successful, and the discovery of the error in it is both
instructive and interesting.
The Interaction between Poles of the Magnets Causes the Traveler to Move
around the Triangle