6 STEPS CRISIS

INTERVENTION
MODEL

GROUP 4
MSCJ 406 – CRISIS INTERVENTION MANAGEMENT
6 STEPS CRISIS INTERVENTION
MODEL
Define the Explore
1 4
Problem Alternatives
Ensure the
2 Individual’s 5 Make Plans
Safety
Provide Obtain
3 6
Support Commitment
 6 STEPS CRISIS INTERVENTION
MODEL
The six-step crisis intervention model is designed to
address situations where individuals perceive or experience
events as overwhelming, surpassing their current coping
abilities. In such cases, they require support to regain stability.
The model emphasizes active listening and response to
empower individuals and facilitate their return to a pre-crisis
state. Assessments are integral at each stage, guiding the
crisis worker's interventions. The model consists of three
listening-oriented steps and three action-oriented steps, with
the initial focus on attentive listening to understand the
individual's perspective and needs.
 1
Define the Problem
In the first step of crisis intervention, the
crisis worker is tasked with defining the
problem, which initiates the dialogue
between the worker and the client.
Step 1 : Define the
Problem
a. Active Listening: This
involves giving the client
undivided attention,
demonstrating acceptance,
and avoiding biases. It's
crucial to understand the
client's perspective without
letting personal feelings
interfere, thus fostering a
stronger connection.
Step 1 : Define the
Problem
b. Empathy: By
empathizing, the crisis
worker shows genuine
understanding and
acceptance of the client's
viewpoint, regardless of
judgment or biases. This
helps build rapport and
trust, especially in the initial
stages of the intervention.
Step 1 : Define the
Problem c. Genuineness:
Authenticity is vital in crisis
intervention. Being genuine
builds trust and credibility
which is essential for a
productive relationship
between the crisis worker
and the client. It is crucial to
communicate sincerely
while maintaining
professionalism.
Step 1 : Define the
Problem
d. Understanding:
Demonstrating
comprehension of the
client's situation is essential.
Using language that
validates their experiences
and acknowledges their
emotions helps establish
rapport and shows respect
for their perspective.
 2
Ensure the
Individual’s
Safety
In crisis intervention, ensuring the safety
of the individual and others is important.
Step 2 : Ensure the Individuals’s
Safety The crisis worker conducts
suicide and homicide risk
assessments, considering factors
such as agitation and potential
for harm. Additionally, controlling
access to dangerous items,
ranging from firearms to
seemingly innocuous office
supplies like staplers and paper
cutters, is vital. The client's
location and the resources of the
mental health crisis system
greatly influence the execution of
this step.
 3
Provide Support
In the third step of crisis intervention, the crisis
worker demonstrates acceptance and care for
the client. They engage in discussions about the
problem at hand and provide support to help
meet the client's basic needs.

.
Step 3 : Provide
Support
a. Emotional Support: This
involves expressing
empathy, trust, and care
towards the individual.
Emotional support can also
be provided by trusted
friends and family, helping
the person feel understood
and valued.
Step 3 : Provide
Support
b. Instrumental Support:
This refers to practical
assistance such as shelter
and food, addressing the
individual's basic needs.
Meeting these needs is
essential before proceeding
to problem-solving in
subsequent steps.
Step 3 : Provide
Support
c. Informational Support:
The crisis worker provides
advice and suggestions,
educating the individual
about healthy coping
strategies and available
resources. This empowers
them to understand their
options for dealing with the
situation effectively.
 4
Explore
Alternatives
Step four in crisis intervention involves exploring
new solutions and navigating possibilities to
address the crisis effectively.
Step 4 : Explore
Alternatives

The crisis worker collaborates

with the person in crisis to explore
these options. The crisis worker may
need to provide more support at this
stage if the client's coping
mechanisms are less developed, but
it's crucial to first use assessments
to determine the client's capability.
Step 4 : Explore
Alternatives

Situational supports, such as

individuals in the person's life who
are concerned about them or coping
techniques that can get them
through the circumstance so they
can go on to the problem-solving
stage, are other resources that the
crisis workers may use during this
step.
Step 4 : Explore
Alternatives

It's important to employ and

develop constructive, positive
thought patterns during this phase.
It could take some time for the crisis
worker to assist the client in
reframing their ideas in a more
constructive manner.
 5
Make Plans
Step five involves the client and the crisis worker
working together to develop a plan with specific
actions that will assist the client in taking back
control.
Step 5 : Make
Plans This step emphasizes the
importance of creating plans that
are both realistic and empowering
for the client. It stresses
collaboration with the client to
ensure they feel in control of their
recovery process and can use their
existing resources effectively. The
plan should be detailed and
straightforward, potentially involving
referrals to support groups, medical
providers, or other resources as
needed.
 6
Obtain
Commitment
This step involves solidifying the individual's
dedication to the plan that has been developed
collaboratively with the crisis worker.
Step 6 : Obtain
Commitment
Asking the client to explain
the strategy openly could be the
simplest way to obtain
commitment, or it could involve
creating a paper and getting both
sides to sign it. Either way, the
crisis worker must make sure the
client feels competent of carrying
out the plan and understands it
completely
Step 6 : Obtain
Commitment
Additionally, the crisis worker
needs to schedule a follow-up
meeting with the client. You can, of
course, assist in ensuring the
client's wellbeing and foster a
sense of accountability. The crisis
worker can also recommend
services if the client requires more
assistance.
Thank you
and Good
Holy!