RAMON GONZALEZ

Katy, TX | 818-605-4806 | ramon.gonzalez1979@gmail.com

IT PROJECT & PROGRAM MANAGEMENT | PRODUCT DEVELOPMENT | SOLUTION DELIVERY

Technology Program Manager with more than 14 years of experience leading the development,
implementation, and support of innovative technology products and services.

Professional history includes leading teams of up to 200 people, managing project budgets of up to $15 million,
with an average project budget size of $500,000. Establishes and manages organizations in charge of technology
development, quality assurance, and customer support. Defines operational requirements and translates business
needs into solution delivery programs.

PROFESSIONAL ACHIEVEMENTS

● Directed the setup of a fully operational PMO at Kautio, which improved the ownership of technology
programs, established practices that accelerated technology solution delivery, and set strategies that aligned
program deliverables with standards and regulatory guidance.

● Led many strategic programs at TDECU focused on IT projects, deploying solutions that expanded user
experiences, improved customer satisfaction, and drove the delivery of platforms and processes throughout
business growth initiatives.

● Implemented a formal project management process at YM Financial based on the PMBOK methodology,
which resulted in a 30% reduction in time required to complete projects, and decreased system defects by
80%.

PROFESSIONAL EXPERIENCE

LANDSTAR (Vaco) – Contractor, Sr. Project Manager (April 2022 - Present)

● Validated existing IT requirements to identify and remediate gaps in functionality; used analysis findings to
recommend system changes that improved technology performance with new software.
● Define and develop new processes and procedures that facilitate the implementation of a new ‘off-the-shelf’
solution vs those currently utilized with a heavily customized program.
● Responsible for the creation and maintenance of the project budget. Weekly track of all project financials and
accounting through Coupa. Creation of requisitions, submittals, and approvals.
● Accountable for the development of reporting Dashboards , KPI metrics for a standing Steering Committee, as
well as Senior Executive Leadership.

TDECU - Enterprise PMO Project Manager (January 2019 – April 2022)

● Responsible for the preparation and implementation of a different array of organizational and strategic
projects, including the coordination of stakeholders belonging to different business units such as HR, Payroll,
Talent, IT, Information Security, Marketing, Product, to gather requirements and satisfy business needs.
● Oversaw the complete PMO scheduling of software alpha/beta version test scheduling and engineering,
including coordinating testing and resolving user-reported quality issues.
● Design project workflows starting with Project Charters and business requirements, aligning workforces and
finances according to established project timelines and budgets.
● Prioritize the work of project management teams to ensure strategic alignment with current and future
project changes, focusing on the efficient management of project backlogs.
● Utilize Agile and Waterfall methodologies to improve efficiencies in planning, managing, and completing high-
visibility projects and programs.
● Maintain control of the schedule and budget through the Planning, Execution, M&C and Closure of the
projects.

***PERSONAL TIME OFF / HIATUS / PROFESSIONAL TRAINING (March 2018 - January 2019)***

KAUTIO - Co-Founder / Director, PMO, IT and Customer Operations (March 2015 - March 2018)
● Directed the full lifecycle of solution development and delivery projects for the entire business, managing all
aspects of contract development and management, IT implementations, quality control, and customer
support.
● Developed talented, highly capable project teams by hiring, managing, and training personnel, conducting
workforce management according to the needs of multiple programs.
● Communicated with executive leadership regarding project statuses, scopes, costs, and timelines, enabling
maximum oversight of project deliverables.
● Managed and completed payment solutioning with satisfactory member impact, all while coordinating global
teams and resources to ensure efficient, quality program results.

YM FINANCIAL - Sr. Program Manager, Operations & Compliance (February 2008 - February 2015)
● Organized and managed a new PMO practice; hired staff, managed P&L and budgets, and maintained total
oversight of PMO-managed programs.
● Validated existing systems to identify and remediate gaps in functionality; used analysis findings to
recommend system changes that improved technology performance.
● Improved the transparency of IT programs by developing strong business partnerships that formalized
communications processes and unified technical and operational stakeholders.
● Drove high levels of customer satisfaction by coordinating customer follow-ups throughout all program
phases.

EDUCATION

Currently pursuing a Bachelor of Arts in International Business with a Minor in Marketing

UNIVERSITY OF HOUSTON – DOWNTOWN
GPA – 3.818

Member of the Phi Kappa Phi Honor Society.

Member of the Beta Gamma Sigma International Business Honor Society.
Member of the Tau Sigma Honor Society.
Member of the National Society of Leadership and Success.

CERTIFICATIONS

Project Management Professional (PMP) Certification

Agile Scrum Master Certification
Advanced Compliance Program Certification
RAMON GONZALEZ | PROGRAM MANAGER / PROJECT MANAGER | PAGE TWO
 SKILLS & EXPERTISE

Program Management, Project Management, Team Leadership, Solution Delivery, Business Analysis, Technology
Analysis, Process Improvement, Resource Management, Vendor Management, Regulatory Compliance, Quality
Assurance, Quality Control, Change Management, Risk Management, Relationship Management, Communications

LANGUAGES

ENGLISH (Fluent)
SPANISH (Fluent)

RAMON GONZALEZ | PROGRAM MANAGER / PROJECT MANAGER | PAGE TWO