RAMON GONZALEZ

Katy, TX | 818-605-4806 | ramon.gonzalez1979@gmail.com

PROJECT & PROGRAM MANAGEMENT | PRODUCT DEVELOPMENT | SOLUTION DELIVERY

Technology Program Manager with more than 14 years of experience leading the development,
implementation, and support of innovative technology products and services.

Professional history includes leading teams of up to 200 people, managing project budgets of up to $50 million,
with an average project budget size of $500,000. Establishes and manages organizations in charge of technology
development, quality assurance, and customer support. Defines operational requirements and translates business
needs into solution delivery programs.

PROFESSIONAL ACHIEVEMENTS

● Directed the setup of a fully operational PMO at Kautio, which improved the ownership of technology
programs, established practices that accelerated technology solution delivery, and set strategies that aligned
program deliverables with standards and regulatory guidance.

● Led many strategic programs at TDECU focused on IT engineering projects, deploying solutions that expanded
user experiences, improved customer satisfaction, and drove the delivery of platforms and processes
throughout business growth initiatives.

● Implemented a formal project management process at YM Financial based on the PMBOK methodology,
which resulted in a 30% reduction in time required to complete projects, and also decreased system defects
by 80%.

PROFESSIONAL EXPERIENCE

TDECU - Enterprise Program & Project Manager (January 2019 - Present)

● Lead the development of solutions to improve product and service quality, leveraging the results of User
Acceptance Testing (UAT) to recommend and enact project changes.
● Oversaw the scheduling of software alpha / beta version test scheduling and engineering, including
coordinating testing and resolving user-reported quality issues.
● Design project workflows per product requirements, aligning workforces and finances according to
established project timelines and budgets.
● Prioritize the work of project management teams to ensure strategic alignment with current and future
project changes, focusing on the efficient management of project backlogs.
● Utilize Agile and Waterfall methodologies to improve efficiencies in planning, managing, and completing high-
visibility projects and programs.
● Manage the development and upgrade of key technology platforms, including system upgrades, credit card
controls, bill pay conversion, and an enhanced user experience SDK.

***PERSONAL TIME OFF / HIATUS / PROFESSIONAL TRAINING (March 2018 - January 2019)***

KAUTIO - Co-Founder / Director, Project Management, IT, Customer Operations (March 2015 - March 2018)
● Directed the full lifecycle of solution development and delivery projects for the entire business, managing all
aspects of contract development and management, IT implementations, quality control, and customer
support.
● Developed talented, highly capable project teams by hiring, managing, and training personnel, conducting
workforce management according to the needs of multiple programs.
● Communicated with executive leadership regarding project statuses, scopes, costs, and timelines, enabling
maximum oversight of project deliverables.

KAUTIO - Co-Founder / Director, Project Management, IT, Customer Operations (Continued)

● Managed and completed multiple projects for major customers, coordinating global teams and resources to
ensure efficient, quality program results.
● Conducted RFP analysis to analyze and optimize the deployment of vendor-provided products and services;
drove optimum pricing, terms, and quality of vendor deliverables.

YM FINANCIAL - Sr. Program Manager, Operations & Compliance (February 2008 - February 2015)
● Organized and managed a new PMO practice; hired staff, managed P&L and budgets, and maintained total
oversight of PMO-managed programs.
● Validated existing systems to identify and remediate gaps in functionality; used analysis findings to
recommend system changes that improved technology performance.
● Improved the transparency of IT programs by developing strong business partnerships that formalized
communications processes and unified technical and operational stakeholders.
● Drove high levels of customer satisfaction by coordinating customer follow-ups throughout all program
phases.
● Advised executives and board members of program updates, statuses, and results.

EARLY CAREER
DHL GLOBAL - Senior Logistics Analyst (August 2006 - February 2008)
MEDITERRANEAN SHIPPING COMPANY - Logistics Analyst (March 2005 - June 2006)

EDUCATION

Currently pursuing a Bachelor of Arts in Business Administration / International Business

UNIVERSITY OF HOUSTON

Coursework in General Education

SAN DIEGO MESA COLLEGE

Coursework in International Business

UNIVERSIDAD DE MONTERREY

CERTIFICATIONS

Project Management Professional (PMP) Certification

Agile Scrum Master Certification
Advanced Compliance Program Certification

SKILLS & EXPERTISE

Program Management, Project Management, Team Leadership, Solution Delivery, Business Analysis, Technology
Analysis, Process Improvement, Resource Management, Workforce Management, Vendor Management,
RAMON GONZALEZ | PROGRAM MANAGER / PROJECT MANAGER | PAGE TWO
Regulatory Compliance, Quality Assurance, Quality Control, Change Management, Risk Management, Relationship
Management, Communications

LANGUAGES

ENGLISH (Fluent)
SPANISH (Fluent)
FRENCH (Proficient)

RAMON GONZALEZ | PROGRAM MANAGER / PROJECT MANAGER | PAGE TWO