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6_Lec_Queue_Ans.pdf
6_Lec_Queue_Ans.pdf
(λ/µ)n
(
n! p0 0≤n≤s
pn = (λ/µ)n
s!sn−s p0 n≥s
(λ/µ)s+1
Lq = ss!(1−(λ/sµ))2 p0
Wq = λ1 Lq Ws = Wq + 1/µ
Ls = Lq + λ/µ
Example I
1 Consider the two departments of an educational institute, arts
and sciences. Both the departments have one typist available
for 6 hours daily. They are equally efficient in typing the
letters and posses the same service rate of 20 letters per day.
Letters do arrive at the rate of 15 per day to both the
departments. Calculate the expected waiting time, before its
typing starts, for each letter reached to the respective
3
department. Ans: 20 Days
1 Further, the two typists started sitting at one place and
attending the letters irrespective of the departments, what
would be the new waiting time for each letter in the system?
Ans: p0 = 17 , Lq = 1427 9
, Wq = 140 Days
2 Later, the arrival rate of letters for the arts department remains
the same as before but for the sciences department it is
reduced to 10 letters per day. Calculate the new waiting time
in both the cases i.e. when typists sit individually and when
they sit at one place and attend letters from any department.
Example II
2 A tax consulting firm has four service stations(counters) in its
office to receive people who have problems and complaints
about their income, wealth and sales taxes. Arrivals average
100 persons in a 10-hour service day. Each tax adviser spends
an irregular amount of time servicing the arrivals which have
been found to have an exponential distribution. The average
service time is 20 minutes. Calculate: Ans: p0 = 0.0208 Days
1 the average number of customers in the system, Ans:
Ls = 6.567
2 average number of customers waiting to be served, Ans:
Lq = 3.234 Days
3 average time a customer spends in the system, Ans: 0.6567
hours
4 average time a customer waits for the service. Ans:
Wq = 0.3234 hours