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About us
Servetel has been redefining the
cloud communication space in India 10,000+
Since
600+

since 2018. In only five years, the customers 2018 team size
company has achieved a clientele of
10,000+ startups, SMEs, and
enterprises. With operations across
The RTDS group
India, the UK, and now USA, we are
truly in-tune with the requirements of Servetel is a brand under Real Time Data Services (RTDS), which has
large businesses such as yours. In been providing cloud-hosting solutions for the past many years via
other words, if you have global established brands such as Ace Cloud Hosting and The Real PBX.
expansion in mind, we are the
communication partner you need.

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A Journey of Servetel

2018 2020 2022

Launched cloud telephony Successfully pursued white- Reached 10,000+ clients;
services, onboarded first label arrangements with expanded our product
set of customers in large enterprises, which base to include contact
helped double our sales. center and dialer solutions.

2019 2021 2023

Onboarded 1,300 Achieved a clientele of Achieved 4.6/5 rating
businesses in India for over 5,000 startups, with 1000+ reviews on
cloud telephony SMEs, and enterprises. Google
solutions.

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Servetel’s Cloud Solutions

Automated
IVR
dialers

Make outbound calling more Calling menus that customers

efficient and improve customer love. Use Servetel’s intelligent and

experience with an automated simplistic IVR builder to design

dialer. one that’s perfect for you.

Toll free Virtual mobile

number number

A number with a fixed prefix (1800)

Enrich your marketing and sales

that’s free for your customers to

campaigns by assigning premium

call. Use it to set up a helplines for

virtual numbers to them. Make

great customer experience.

calling operations effortless.

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 Number Masking
Solution
Businesses can protect both their
privacy and their customers’ privacy
by displaying a masked number when
making outbound calls
Voice
broadcasting
Deliver pre-recorded voice
messages to thousands of people
simultaneously with a powerful
communication tool
www.servetel.in
02 Missed call
services
Collect valuable feedback from
customers via missed calls with this
unique solution. Get lead details and
call back potential customers.
Click to call
Make phone calls directly from 

a website or application with 

a single click using the 

click-to-call API.
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Interactive voice response (IVR)

Set up an intelligent IVR or calling menu that lets your leads

interact with various dial-pad options to route to the right
department. You can:

Define custom call-flows to service your many groups of

customers.

Use IVR for OTP verification, delivery updates, self-help

query resolution, and more.

Access recordings for every IVR call and then use this data to

improve your call flows.

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Virtual Numbers
A cloud-based number built for your sales and support
operations. Choose from a variety of premium virtual
numbers such as toll-free, vanity, and local numbers.
Access 75+ calling features via an intuitive feature and
gather detailed analytics. You can:

Manage toll free numbers and vanity numbers assigned to different

campaigns straight from an online dashboard.

Make and receive calls from anywhere, with numbers designed to

boost your sales and support.

Add an IVR to your assigned numbers, thus creating a free-to-call

helpline for clients and leads.

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Number Masking Solution

A privacy-enhancing solution that allows businesses to

display a masked number when making outbound calls,
protecting both the business and the customer’s personal
information. You can:

Make sure no malicious third-party actor can access and

steal your information.

Monitor masked conversations between callers and agents

via a live dashboard.

Record calls for training, disputes, and to gain customer

support insights.

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Number masking: how it works

Service provider and

user are connected

The virtual number then

2
dials the customer
He calls a

virtual number first Servetel’s 


Both agent and
secure server
customer numbers

are hidden from

The agent intends
each other Customer
to call a customer

3 The server requests

phone number of the

user (encrypted within

the server)

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Automated Dialers
Servetel’s automated dialers help your business simplify outbound calling, improve agent efficiency, and manage leads
better. Simply upload the contact list to the cloud solution and let the dialer ring those numbers automatically, once you hit
‘dial. The dialer then filters through junk calls and only connects the call to an agent once a genuine connection is formed.

Choose what works best for you from two specialised dialers:

Ratio Dialer Preview Dialer

Decide a call ratio for each of your agents according to their
abilities.
By ‘ratio’ you are deciding how many simultaneous calls are made
for that agent (up to 8).
While they answer one call, choose to play music or a message
for waiting customers until it's their turn.
A preview dialer allows agents to see the number before it dials.
They can then make an informed choice of whether to attend the
call or not.
This is especially beneficial to outbound contact centers for
boosting sales.

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Bringing people closer with Servetel
Problem
Specific DID to Agents
Quick Response
Click2Call option for Premium customer
Personal number of bride and groom
www.servetel.in
Solution
Allocating specific DID to agents
Quick Call Patching
Providing Click2Call option on Application
Number masking can be used
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Why Servetel is the right partner for your business
Intuitive portal
Refined constantly as per user
feedback, Servetel’s agent portal is
everything your agents and
managers need.
99.99% uptime
guarantee
Refined constantly as per user
feedback, Servetel’s agent portal
is everything your agents and
managers need.
www.servetel.in
25+ integrations
With built-in support for top CRMs
like Zoho, Zendesk, and Salesforce,
lead management has never been
easier.
Built for insights
Get customisable and automated
reports for 20+ KPIs sent directly to
your inbox.
75+ calling features
With more functionality than any of
our competitors, address all your
use cases no matter what industry
you are in.
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Servetel’s simple-yet-intuitive online portal

68 6 328

₹ 1,265 11-Mar-2023
 Google workplace
Hubspot Salesforce

Servetel supports

top CRMs & helpdesks LeadSquared Zoho

Optimise your lead management by linking

our calling solution with your preferred CRM freshwork Freshsales

and helpdesk platforms.

Microsoft
Pipedrive Dynamics 365

Zendesk Bitrix24
SugarCRM

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Security compliances

ISO 27001:2013

Transitioning to ISO 27001 Controlled environment Safeguard the network

We have been modifying our guidelines and Servetel complies with all the legal and All our systems use powerful firewalls to secure

policies as per ISO 27001:2013, which are the regulatory requirements for geographical the control access of data between a trusted and

most credible independent international security operations stated by the ISO. To comply with the less trusted network. This safeguards against any

standards. The ISO specifies regulations for data protection laws mandated by sectors such internal or external threat to the organisation.

establishing, implementing, maintaining and as BFSI, we ensure that all our data in transit and

improving an information security management at rest stays within the country.

system within the premises of an organisation.

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Data security across teams
Increase security awareness, we conduct regular
and mandatory security training sessions for
both new recruits and existing employees. These
sessions cover the best security practices like
maintaining good password habits, information
on latest compliances, regulations, data security,
physical security and much more.
www.servetel.in
Authorised control access
To prevent unauthorised access, Servetel
supports two-factor authentication. Apart from a
username and password, users require phone
number and email verification for access.
End-to-end encryption
In order to protect the data in transit, we follow
end-to-end data encryption of the network
traffic using TLS 1.2. It is crucial for any company
in the information technology industry to store
and process data with multiple layers of
encryption based on their classification to ensure
a smooth end-user experience.
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 Our prestigious clientele

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 Accredited and endorsed

by industry leaders

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Thank you
Get in touch with us

Mail us: Call us:

support@servetel.in 1800-120-3100

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