The 10 features your

EV charging management
software must have
 EVs: A market supercharged for growth 03

Intro Close the EV charging infrastructure gap 05

Powering the future of EV Choose your business model 06

charging
Partner with the right EV charging 07
software provider

02
Electric vehicles:
A Market Supercharged for Growth
Global demand for electric cars is surging, and skepticism around the electrification of transportation is in
decline. Government regulations and incentives designed to reduce the price gap between conventional
vehicles and their greener equivalent boosted global EV sales by a staggering 109% YoY. 6.5 million fully

+109%
electric and plug-in hybrid cars were sold worldwide in 2021, and in Europe, these car sales accounted for
over 20% of the vehicle market. EV sales in China skyrocketed 154% in 2021 despite supply chain issues,
and while North American EV sales have traditionally lagged behind those in Europe and China, recent
regulatory changes signal a clear change in direction.

Exceeding even the most optimistic predictions, the transition to electric transportation is well underway, GLOBAL EV SALES YoY
and the pace, it seems, will only get faster. International automakers have declared their commitment to
ramping up EV production and are scrambling to push new models into the market. They plan to spend over
half a trillion dollars on electric vehicles through 2030. Fiat, Audi, Volvo, Mercedes-Benz, Honda, Hyundai,
Nissan, and Mazda are just a few global automakers that have pledged to go “all-electric”.

03

Global sustainability goals pave the way
Through legislative policies, governments worldwide are taking action to
speed up the adoption of EVs, crucial to tackling greenhouse emissions and
reaching 2030 climate goals.
USA
The Biden administration’s EV Charging
Action Plan aims to deploy public
charging stations across the country.
California’s Zero-Emission Vehicle
mandate sets standards for greenhouse
gas emissions of passenger vehicles.
04
EU
The Fit for 55 Package proposes a 55% reduction in net
greenhouse gas emissions, up from the previously prescribed
37.5%.
CO2 emissions performance standard for cars and vans sets
EU fleet-wide CO2 emission targets, with a phase-out date for
the sales of combustion engine vehicles post-2035.
Alternative Fuels Infrastructure Regulation lays the
foundations for how to make EU transportation widely
available.
CN
China’s Energy Vehicles mandate aims
to promote battery-powered vehicles.
 EU

Close the EV charging infrastructure gap 65M+

CHARGERS IN EUROPE BY 2035
Global EV uptake has made serious strides, but the development of publicly accessible charging stations is lagging in
comparison. The need to accelerate the roll-out of EV charging infrastructure and services to meet rising demand
has intensified as the number of public charging stations critical for mass EV adoption is sorely lacking.
US
For businesses, this presents a once-in-a-lifetime opportunity to capitalize on the exponential adoption of EVs
worldwide and support the increased demand for charging infrastructure.
$7.5B
INVESTMENT IN US INFRASTRUCTURE
EY analysts estimate that around 13 million chargers need to be installed in Europe by 2025, rising to 32 million by
2030 and 65 million by 2035 - a far stretch from the 445,000 charging stations available across the EU today.
US

500K
In the US, the Biden administration has pledged $7.5 billion towards a nationwide network of 500,000 public EV
charging stations by 2030, but analysts expect 1 million fast chargers will be required to support the expected
number of EVs. Currently (Feb 2022) there are fewer than 46,000 public charging stations across the United States,
and only 5627 are fast-charging stations. PUBLIC EV CHARGING STATIONS BY 2030

As of February 2022, China has the world’s largest EV charging network with 2.8 million charging stations installed
across the country. This represents an impressive 69.2% YoY increase and it shows no signs of slowing down.
CN

2.8M
CHARGING STATIONS IN CHINA
05
 HERE ARE A FEW APPROACHES:
Choose the right business model
Starting an EV charging business is becoming more and more
attractive for companies from many sectors - from startups to
enterprises. The growth of the EV market presents a wide range of
use-cases that companies can capitalize on. The first step is choosing
the suitable business model and whether to create a public charging
network, offer private or semi-private EV charging services, home
charging, or a combination of these.
Whatever your chosen business model, you will need a future-proof
EV charging platform that allows you to launch and scale your
business quickly, is flexible enough to fit your specific use cases, and
ensures efficient daily operations.
06
Offer your employees the option to charge their EVs at work.
Attract EV drivers to your commercial parking lots by installing
EV charging stations.
Attract new customers to your retail and hospitality locations by
providing EV charging options.
Attract tenants to your residential complex by offering EV
charging.
Add EV charging stations to your petrol station business and
enjoy new revenue streams.
Increase the value of the real estate you develop by providing
EV charging capabilities.
Partner with the right EV charging
software provider
The key to a successful and, most of all, profitable electric vehicle charging
business lies in the right mix of hardware and software. The charging station, as
well as the charging software, should support the business model you choose.
Moreover, they should enable you to develop and enhance your business use-cases
based on your insights about the market.

At AMPECO, we have the privilege of supporting companies worldwide in

launching and scaling their EV charging businesses. This gives us a unique
perspective on the key features you should be looking for in your charge point
management software.

07
 01. White-label

02. Hardware-agnostic

03. Payments & Billing

04. Remote Management & Maintenance

Table of contents 05.

06.
Dynamic Load Management

EV Roaming
Discover the software features 07. API & Integrations
that really matter
08. Security & Scalability

09. Partner management

10. Home charging

+ Special Insight
08
1
WHITE-LABEL

Your business. Your brand.

Promote your brand and earn customer loyalty
A white-label EV charging platform means that all modules of the EV charging software
are branded with your company logo, font, and colors to match your corporate identity.

A fully white-label solution ensures that:

Customizations such as location pins, buttons, and background colors brand your
service offerings and differentiate you from the competition.
The mobile app, back-end management portal, and customer-facing interfaces are
entirely under your brand.
There is no mention of the service provider in any customer-accessible documents
or interfaces.
EV driver apps are published under your Google Play and App Store accounts with
no indication of the software provider.

Get software built by experts

A white label solution allows you to leverage industry expertise and focus on growing
your business. With market-ready features such as interoperability with any OCPP
compliant charge point, payment integrations, and load management tools, you can
quickly start and scale your business with all the necessary features under your brand.

10
White-label software providers continuously develop their products to ensure they are
backed by the latest technologies that address evolving use-cases and industry
challenges. Whether you are a utility, a charge point operator, or a building manager, a
white label solution allows you to achieve your business goals quickly.

Increase the monetization of your network

Having a recognizable brand with many EV drivers will help you win B2B partnerships.
This will open up opportunities to install more charging stations at key locations,
increasing your network's monetization. You can also run marketing campaigns and
offer your customers promotions, special offers, and discounts to promote your brand.
This will help you build lasting relationships with your customers for years to come.

Choosing a white-label solution is an option at any time. Whether you already have a
software solution you’re not 100% happy with or whether you’re just starting, it's never
too late to put your brand at the forefront and reap the benefits.

11
2
HARDWARE-AGNOSTIC

Future-proof your EV charging

business
 Why is hardware-agnostic EV charging software important?
Freedom of choice. When your software is hardware-
agnostic, you can choose the OCPP-compliant charger you
think is best based on your business needs without being
limited to a specific hardware manufacturer.
Future-proof your infrastructurе. A system based on OCPP
allows you to update the firmware of all your charging
stations, ensuring your network is always up-to-date with
the newest technologies and solutions.
13
No vendor lock-in. As your network expands, you often
have to add charging stations and upgrade specific sites.
You should be able to add models from different vendors
to existing locations without disrupting your software
performance and management.
Reduces costs. The ability to choose the best value option
helps manage your initial investment costs. You may get a
great deal from one vendor today, but this may change in
the future, and you should be able to add charging stations
from other vendors. A hardware-agnostic EV charging
platform ensures this flexibility.
Мix and match hardware from different vendors
Charging stations are not created equal. Apart from considering the price,
quality, and smart charging capabilities, you need to ensure the right charging
station at the right location to accommodate EV charging use cases. For
instance, a fast DC charger is appropriate in high-traffic locations, whereas an
office parking lot can be serviced by a slower AC charger.
The challenge is how to manage your various charging stations from one
platform. You achieve this business flexibility when you choose an EV
charging management software that is hardware-agnostic.
To add charging stations from multiple manufacturers to your network
and manage them from one platform, your software needs to support
the Open Charge Point Protocol (OCPP).
The Open Charge Point Protocol (OCPP) is an open-source
communication protocol that connects charging stations with back-end
management software solutions. Developed by the Open Charge
Alliance (OCA), it is considered the de facto standard that ensures
interoperability among charging stations manufacturers, software
system providers, and charge point operators.
14
The risks of choosing non-OCPP
compliant solutions
One of the biggest limitations of vendor-specific
platforms is that they require different software
management platforms to operate charge points from
various non-OCPP hardware manufacturers. This also
means the EV drivers would need to use multiple apps to
interact with your charge points.
Businesses that have used the proprietary technology of
a specific hardware vendor have encountered issues
where the software vendor discontinued their production
or support, maintenance costs became too high or the
software could not keep up with market needs.
Work with world-class hardware partners
Make sure your EV charging management platform is compatible and easily
configurable with OCPP-compliant charging stations from industry-leading
manufacturers.
3
PAYMENTS & BILLING

Monetize your network

Increase your revenue with flexible billing and Payment methods and plans
payments
Optimizing monetization and maximizing your customers’ experience requires the BALANCE
flexibility to set various tariffs, create tariff groups and accept multiple payment Clients can add money to their balance via credit
methods to cover a range of business use cases. card as a pre-payment for EV charging services.

Choose the best payment processor TOP-UP PACKAGES

A crucial requirement for any charging platform is its ability to charge your customers You can define pre-payment packages that can
for the EV charging service you offer. A payment gateway is a service that makes it include bonuses to increase customer loyalty.
possible to charge an EV driver’s credit card or other payment methods. Consider the
transaction costs and additional costs related to accepting payments when choosing
VOUCHERS AND PROMO CODES
your payment processor. Picking a platform that allows you to integrate your preferred
payment processor could be a significant competitive advantage to your EV charging Predefined top-ups that customers can add to
business. their account by entering a unique code. You
control which users have access to these
Delight customers with innovative payments payment options and how long they will be active.

Maximizing your customers’ experience requires defining various EV charging pricing

SUBSCRIPTIONS
plans and payment methods. Paying via credit card accrues bank fees, therefore it is
beneficial if your software provides alternative payment options so your customers can Offer EV drivers subscriptions plans that provide
avoid transaction fees after each charging session. benefits and special discounts to promote loyalty
and increase revenue predictability.

16
Set flexible tariffs

Tariffs and tariff groups are used to set the price for charging at your stations, set
charging restrictions and control user access. The tariff management module should
allow you to set a price:

Per kWh

Per-minute or another time period of charging

Per-minute of parking (such as an overstay fee or idle fee when

the car is connected but not charging) Set different prices per user with tariff groups
Per time of the day or night Tariffs should allow flexibility based on the type of customer: individual, fleet,
public, or private – and location – homes, parking lots, or multi-unit residential
buildings. You may want to offer different prices at the same location,
Per-minute based on the peak or average power during the
depending on who is charging, or offer incentives such as free or discounted
charging session
charging under certain conditions. For example, in a workplace parking lot, you
could offer one price that applies to the general public and a reduced price for
specific users such as employees.
17
 Manage multiple billing options
Ensure your EV charging software provides customized billings plans for your
customers and business partners such as:

PARTNER SETTLEMENT
Partner settlement reports aggregate the data for
all partners’ revenue and expenses and provide a
total sum that is due at the end of the month.

I NVOI CI NG
Invoicing and receipts for drivers who use a credit
card or app on charging stations within your
network.

REI MBURSEMENT
With reimbursement billing, you can easily refund
your employees for the cost of charging company
cars at home.

18
4
REMOTE MANAGEMENT AND MAINTENANCE

Ensure operational efficiency

Cut maintenance costs and increase network reliability Remotely monitor charging operations - view, change and
manage settings.
Managing the numerous chargers in your EV charging network and maintaining a
healthy charging infrastructure is business-critical. You need to ensure your chargers
Resolve end-user issues in real-time.
work properly to avoid situations where drivers arrive at one of your charging
stations only to discover it’s not operational and they cannot charge. This hurts your
revenue and customer loyalty. The right software with extensive remote Start and stop charging sessions and unlock the cable when
management and maintenance capabilities can reduce the total cost of ownership stuck.
(TCO) up to 80%, increase your chargers’ uptime and stability, and ensure consumer
satisfaction. Change the availability of one or more chargers in your network.

Sending a technician on-site is expensive. With management software that has real- Set charging profiles that determine duration and speed of
time issue detection and automated fault-recovery algorithms, your charge point can charging.
be up and operational within minutes without the need for on-site maintenance. This
Easily troubleshoot via a 24/7 automated alert management
cuts costs and enables you to deliver a reliable charging service to your customers,
system.
preventing revenue loss. The right software to manage your EV charging network
empowers you to scale effortlessly and maintain operational efficiency. Update firmware remotely to take advantage of new
functionalities and features.
Remote management enables a wide range of operations that you can perform from
a distance. The platform should provide the possibility to:
Gain insights and diagnostics from extensive error logs.

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5
DYNAMIC LOAD MANAGEMENT

Maximize revenue while

protecting your grid
Avoid expensive power upgrades
Extending the power capacity at a given location can cost hundreds of thousands of
dollars. Your software’s dynamic load management (DLM) can help you install the
desired number of chargers at a site with limited power capacity, without having to
invest in expensive power upgrades. It ensures the grid is not overloaded by
automatically distributing the available power dynamically and efficiently.

The software DLM also allows you to define prioritization rules based on user groups
or location. For example, you can prioritize subscribers over ad-hoc users. Hence, you
can also create additional incentives and revenue streams for your business.

Furthermore, you can manage power adjustments through API. If you manage your
building's energy demand with a Building Management System (BMS), DLM enables you
to integrate the EV charging management platform with it. You automate the limit
settings of the circuit and the BMS receives the consumption over an API. Depending
on the utilization of the whole system and your priorities, it dynamically sets the circuit
limit.

DLM allows you to achieve complete grid safety and power distribution flexibility. It
eliminates the need for investments in grid expansion and allows for additional revenues
by using off-work hours to increase the power limits and offer your EV charging
infrastructure to a broader set of customers.

22
 3 ways dynamic load management protects the grid
Your EV charging management software allows you to group the charging stations
into a DLM circuit. To protect the grid, you set a power limit to it. The dynamic load
management algorithm then follows three main objectives.

1 The electricity consumption never exceeds the power capacity.

Efficient charging is enabled based on the available power and

2 the car’s charging capability.

3 Ensures total visibility and control of energy consumption.

23
6
EV ROAMING

Allow drivers to charge

anytime, anywhere!
Provide drivers with an effortless charging experience
The mass adoption of EVs requires convenient options for EV charging. To keep EV
drivers as long-term customers, service providers should enable them to charge easily
along their routes. Roaming plays an essential role in opening up charge point
infrastructure. With the right software, you can provide extensive access to your
customers via roaming, allowing drivers to locate and charge at multiple stations belonging
to different networks.

Like mobile roaming networks, EV roaming is made possible through collaboration among
EV charging service providers. Roaming allows drivers to use charging stations belonging
to different national and international networks from a single customer account.

The Open Charge Point Interface (OCPI) protocol makes this possible. Similar to how
OCPP standardizes the communication between a charging station and a backend
platform, OCPI standardizes the communication between two backend platforms to
establish direct roaming.

Roaming hubs like Hubject, Gireve, and e-clearing provide an easy way to establish
connections with other charge point operators or mobility service providers. EV drivers in
your network can charge at all stations that are part of these roaming hubs and drivers in
other charging networks can find easily and charge at your stations.

25
 EXPANDI NG YOUR CUSTOMER BAS E
Don’t limit yourself to your existing customers. Via
roaming, any app user can locate and access your
charging stations.

THE EV CHARGING SOFTWARE LETS YOU MAKE STRENGTHENING CUSTOMER LOYALTY

THE MOST OF THE BENEFITS OF EV ROAMING: Existing customers do not have to swap operators
or apps when they travel outside of their
hometown.

MULTI PLYI NG REVENUE STREAMS

Set your pricing models and promote your
charging locations to a broader audience with
your software’s roaming solutions.

26
7
API & INTEGRATIONS

Create your tailored EV

charging experience
Configure your business processes easily
API integration is extremely valuable if you already use a set of trusted systems like
ERP, CRM, billing, or a payment system. If your charging software provides an API, you
can quickly and seamlessly integrate your existing systems and build innovative
solutions on top to address evolving business needs. When comparing EV charging
providers, ask for details concerning their capabilities to integrate with other 3rd party
applications that your business is using or plans to use.
Build your tailored solution
API accelerates customization and allows you to create enhancements easily. It
leverages the existing EV charging infrastructure to help you build your e-mobility
solutions on top and tailor them to your customers and business needs. This means less
maintenance for legacy systems or protocols and more focus on customer and product
experiences.

Accelerate time to market and scale easily

Integrate your existing systems API connectivity allows you to leverage existing infrastructure, OCPP, roaming

API integrations allow for a high level of process automation and speed without protocols OCPI and OICP, and go live faster. It provides a platform that takes care of all

duplicating data in multiple systems. You enhance your existing ERP and CRM systems EV charging hassles in a scalable and reliable way so that you can focus on building the

with the EV charging data you need while your customer data stays in your CRM best customer experience for your EV drivers.

system.

Add EV charging to your existing app

API is essential for companies that want to integrate the EV functionality in an existing
app, web portal or build a new EV driver user interface. For companies that already have
a customer-facing app, API offers complete control over the EV charging functionality,
user authentication, tariffs, charging session data, payments, and billing so that you can
provide seamless EV charging services.

28
8
SECURITY & SCALABILITY

Expand your network securely

Maximum flexibility to scale up and across

Undoubtedly, every software developer today has scalability and security in mind
before writing the first line of code. EV charging management software is no exception.
Look for EV charging management platforms that are cloud-based and offer you all the
security and scalability features of the world-class cloud hosting providers - Amazon To scale quickly your software should allow you to:
Web Services, Microsoft Azure, Google Cloud, etc.

Easily add partners and customers.

Using a scalable cloud architecture solution allows you to provide high availability and
zero downtime for your users. Moreover, you will optimize costs for hosting
infrastructure, be able to connect as many chargers as you want, and pay as you go. It Update the system without causing any interruptions.
also significantly reduces the complexity and cost of operations as your software vendor
handles everything for you.
Add new charging stations from multiple vendors.

Security and privacy are business-critical

Manage a high number of charging sessions.
Security is a high priority for any software system. Ensure the EV charging management
system you're considering follows industry-leading standards for security and privacy
such as ISO 27001, SOC, GDPR, and others.
Adopt or build new components to your system.

Penetration tests are another indicator that they take all the necessary security Еnter new markets regardless of geographical location.
precautions and are an excellent way to determine whether the security policies in place
are genuinely effective. Penetration tests are crucial to a software's security because
they help developers learn how to handle and prevent break-ins from a malicious entity.

30
9
PARTNER MANAGEMENT

Onboard partners easily

 The essential partner management features in your
Empower partners to run and grow their business software should:

Scaling your charging network and services is faster when you introduce and onboard Provide complete transparency between you and your partners
partners to your system. Your business partners fall into two main categories: with monthly usage and revenue reports.
1) businesses with their own charging stations that you operate;
2) site hosts such as residential multi-family apartments, businesses with workplace
Grant your partners different permission roles and remote
charging, restaurants, retail centers, municipalities, and more, that provide the space for
control access to the charging stations.
you to install charging stations that will serve EV drivers.

Allow revenue sharing, corporate billing, and settlement reports

You will have various revenue agreements with your business partners. You can even
among others.
have separate agreements for specific locations so make sure your EV charging
software offers you the flexibility to attract partners by offering them the best pricing
model for their needs and capabilities. Enable your partners to offer perks with custom tariffs such as
discounted or free charging for their users.
Look for EV charging management platforms with powerful and comprehensive partner
relationship management modules that allow you to efficiently onboard site hosts, fleet Allow access to the analytics tool so that you and your partners
operators, and other business partners. can make data-driven business decisions.

32
10
HOME CHARGING

Increase your customer base

 The business model you cannot afford to ignore

Globally 80% of all EV charging is done at home! Despite this, home charging tends to
be overlooked by major players in the EV charging industry. An EV charging
management platform that enables you to manage home, workplace, and public
charging from one place allows you to expand your customer base and market share by
capturing this rapidly growing segment.

You do not want to miss out on this opportunity to offer all the essential features for
home charging. Here are some of the most important:

Smart scheduling which allows EV drivers to automate and

Track costs and energy usage.
prioritize charging using renewable energy and cheaper energy
during off-peak periods.

View charge history, cost, and kWh consumed alongside public

and workplace charging.
An all-in-one charging application removes the need to
download different apps every time they charge.

34
Drive ROI with various home charging scenarios

Fleet operators, apart from workplace and on-the-road charging, offer employees to
charge company vehicles at home during off-peak hours as it is cost-efficient. They
need software that can reimburse employees for this electricity consumption as well
as:

Unify all charging for their employees at work, home, and public
chargers.

Provide access to private and public charging networks.

Grant centralized billing, reports, and analytics for all charging

consumption done by employees at home, at work, and on the
road.

Property managers of apartment complexes have dozens of tenants plugging into

TAKE A CLOSER LOOK AT
their buildings' charging stations, all wanting to charge at the same time. In this THE HOME CHARGING MARKET
case, your EV charging software needs to be able to protect the building’s grid,
schedule charging efficiently, and bill tenants for their charging sessions.

With the help of an EV charging management platform, you can offer customized
solutions to these issues, attract new customers and expand your market share.

35
Every feature you need to kickstart and
run your EV charging business
Launch, optimize, and scale your EV charging business
Dynamic Load
AMPECO's EV charging management platform covers all EV charging business use Management
cases and strategies - public, private, and home charging. The platform is easy to use
for operators and provides an outstanding experience for the EV drivers charging in
White-label Price Plans & Tariffs
your network.

AMPECO's hardware-agnostic platform provides a fully supported solution with API & Integrations
OCPP and OCPI-based implementations, ready integrations with over 40 charging
models, white-label brand customizations, and API development. To ensure you can Remote Management
EV Roaming
monetize your networks, the platform offers innovative tariffs and billing plans and
integrated payment processors that support multiple business models.
Payments & Billing
The cloud-based platform addresses specific EV charging challenges, especially in
energy management. AMPECO's API seamlessly integrates with smart meters, Security &
Hardware-Agnostic
building management systems, and renewable energy sources to maximize efficiency. Scalability

It uses dynamic load management to support priority charging, demand-response

events and efficiently distribute the available power to avoid costly grid upgrades. Reports & Analytics
The platform's smart home charging features include automated scheduled charging
during off-peak hours to benefit from cheaper electricity tariffs.

37
 + Special Insight

Your success is our success

Choose a partner, not a competitor
When choosing your EV charging software partner, consider their business model.
Have in mind that some software providers offer white-label solutions to their clients
while developing their own eMSP services and charging networks. The last thing you
want is to choose a business-critical element of your business from a vendor that
would be in direct competition with you. AMPECO is purely an EV charging software
management provider and has no desire to compete with its clients.

50+ 150+
Markets Customers

95K+ 300K+
Charge points Charge Points Through Roaming
 Get in touch with our team

Book an AMPECO Platform

Live Demo and Consultation!
See why customers worldwide rely on us to launch and grow their EV
charging business.

We have in-depth industry knowledge that can set you up for success.
During our free consultation, we would be happy to discuss your
business plans and find a tailored solution to your EV charging network
software needs.
Peter Daskalov Peter Nikolov
To fully grasp the importance of your EV charging software, it’s best to Senior Sales Consultant Head of Inbound Sales
see it in action. Book a demo and let us demonstrate the capabilities of
our platform and what it can do for your business.

EMAIL ADDRESS PHONE

sales@ampeco.com +442038784385