Marymount Residence Living Guide - PDF Room

LIVING
GUIDE
MARYMOUNT RESIDENCE
EDUCATIONAL HOUSING SERVICES
We are very excited to have you join us in the Big Apple and look forward to helping
you accomplish your dreams while you are in New York.
Educational Housing Services "EHS", is a non-profit company that believes in safe, affordable, student
living which is a key part of academic success. We have provided top-notch housing services to students
from around the globe for 26 years, we are thrilled to grow and continue this proud tradition. All our
residents must be enrolled in an accredited college or university or participating in an internship program in
order to live with us. We have been fortunate to host over 5,000 college students and interns annually in
five residences in NYC. These students come from over 150 Colleges and from more than 50 countries
worldwide. We provide our residents with high-quality, independent residences in New York City.
We want you to feel at home and happy and will do the best job possible to make sure all of your needs
are met and expectations exceeded. This is why we have developed this Living Guide where you will
find valuable information that will help you plan your arrival as well as make your living experience a
fantastic one.
You are about to join your fellow EHS residents in experiencing life in one of the world’s greatest hubs of
culture and creativity; leading to lasting memories and friendships. We are proud to be a part of this great
experience and will work our hardest to make sure you get the absolute most from your time staying with us
in NYC. Our Student Life Staff is ready for you to help your transition go as smoothly as possible and
waiting to answer any questions or provide any help we can, please never hesitate to get in touch!
We are here to help you have an unforgettable stay in New York City and eagerly look forward to getting to
know you. If you have any questions, please feel free to e-mail us at studentlife@studenthousing.org or
call 212-977-7622 x 5006 See you soon!
Sincerely,
Christy Gaiti-Chatfield
Senior Vice-President of Student Life
TABLE OF CONTENTS
STUDENT LIFE DEPARTMENT.................................................................................................................................. 5
RESIDENT ADVISORS .................................................................................................................................................5

ASSOCIATE DIRECTORS .............................................................................................................................................5
INDIVIDUAL EHS RESIDENT........................................................................................................................................5
CONTRACT RESIDENT ................................................................................................................................................6
FEEDBACK OPPORTUNITIES ................................................................................................................................... 6
EHS COMMUNITY .................................................................................................................................................. 7
EVENTS ......................................................................................................................................................................7
MEMBER’S WEBSITE .................................................................................................................................................7
SOCIAL MEDIA ...........................................................................................................................................................8
ARRIVAL & DEPARTURE INFORMATION ................................................................................................................. 9
PREPARE FOR YOUR ARRIVAL ....................................................................................................................................9

SUGGESTED ITEMS TO BRING ..............................................................................................................................9
PROHIBITED ITEMS .............................................................................................................................................10
IMPORTANT TIPS ................................................................................................................................................10
CHECK-IN .................................................................................................................................................................11
BUILDING ADDRESS: ...........................................................................................................................................11
PARKING GARAGES NEAR THE RESIDENCE .........................................................................................................11
WHEN IT IS TIME TO LEAVE .....................................................................................................................................12
PREPARE FOR YOUR MOVE OUT ........................................................................................................................12
HOW TO CHECK-OUT..........................................................................................................................................12
AMENITIES ........................................................................................................................................................... 14
INTERNET ................................................................................................................................................................14
COMPUTER REQUIREMENTS: .............................................................................................................................14
KEEPING NETWORKS SAFE .................................................................................................................................15
Anti-Virus ........................................................................................................................................................................ 15
Spyware .......................................................................................................................................................................... 15
Windows Updates ........................................................................................................................................................... 15
TELEVISION .............................................................................................................................................................16
FITNESS CENTER ......................................................................................................................................................16
EQUIPMENT USAGE ...........................................................................................................................................16
RECOMMENDATIONS .........................................................................................................................................17
COMMUNITY AREAS ...............................................................................................................................................17
COMMUNITY LOUNGES .....................................................................................................................................18
nd
22 Floor Lounge ............................................................................................................................................................ 18
nd
32 Floor Lounge ............................................................................................................................................................ 18
KITCHEN suite .....................................................................................................................................................18
Kitchen Rules................................................................................................................................................................... 18
Safety Cooking Tips: ........................................................................................................................................................ 18
LAUNDRY ROOM ................................................................................................................................................19
RESERVING A SPACE ...........................................................................................................................................20
RESIDENCE PROCEDURES ..................................................................................................................................... 21
DELIVERY SERVICES .................................................................................................................................................21

GUEST POLICIES.......................................................................................................................................................21
DAYTIME GUESTS ...............................................................................................................................................21
OVERNIGHT GUESTS ...........................................................................................................................................22
Procedure........................................................................................................................................................................ 22
Occupancy....................................................................................................................................................................... 22
Conduct ........................................................................................................................................................................... 22
IDENTIFICATION CARDS AND KEYS ..........................................................................................................................23
LOCK-OUTS .........................................................................................................................................................23
INSURANCE & MEDICAL SERVICES ..........................................................................................................................23
MAIL & PACKAGES ...................................................................................................................................................24
HEALTH AND SAFETY ...............................................................................................................................................24
MAINTENANCE .................................................................................................................................................... 26
MAINTENANCE PROCEDURES .................................................................................................................................26

REPORTING A MAINTENANCE ISSUES ................................................................................................................26
HOW TO ENTER A REPAIR REQUEST ONLINE .....................................................................................................26
EXTERMINATION PROCEDURES ..............................................................................................................................27
EXTERMINATOR RECOMMENDATIONS ..............................................................................................................27
BED BUGS ...........................................................................................................................................................28
Guidelines ....................................................................................................................................................................... 28
SAFETY AND SECURITY ......................................................................................................................................... 30
EMERGENCY PROCEDURES .....................................................................................................................................30

KERRY ROSE FIRE SPRINKLER ACT.......................................................................................................................30
FIRE SAFETY ........................................................................................................................................................31
FIRE ALARM PROCEDURES .................................................................................................................................31
If the fire is in your room ................................................................................................................................................ 31
If the fire is not in your room .......................................................................................................................................... 31
HOW TO AVOID CAUSING AN ACCIDENTAL FIRE ALARM ...................................................................................32
SEVERE WEATHER CONDITIONS .........................................................................................................................32
GENERAL SAFETY INFORMATION ............................................................................................................................33
PERSONAL SAFETY TIPS ......................................................................................................................................33
BUILDING SECURITY ...........................................................................................................................................33
Safety Tips ....................................................................................................................................................................... 33
Visitors ............................................................................................................................................................................ 34
MASS TRANSIT....................................................................................................................................................34
Subway ............................................................................................................................................................................ 34
Public Transportation ...................................................................................................................................................... 34
Metropolitan or Neighborhood Areas ............................................................................................................................ 35
TERRORISM ........................................................................................................................................................35
RECOMMENDED EMERGENCY KIT .....................................................................................................................36
Marymount Residence | Living Guide
STUDENT LIFE DEPARTMENT

The Student Life Department works diligently to make your stay is pleasant and enjoyable. The staff
members who work within this department are staff who reside and/or work within the building to ensure
your well-being. The Student Life Staff has weekly office hours and is available 24 hours a day in case of
an emergency (this information is available to you upon your arrival). If you have any questions prior to your
arrival, you can contact the Student Life Department for the Marymount Residence by calling 212-829-9322
or emailing Marymount@studenthousing.org.
RESIDENT ADVISORS
All Resident Advisors or “RAs” are live-in staff members who have lived with Educational Housing Services
for at least one full semester before working for us. The RAs have been hand-selected and are here to
assist in making residents stay more pleasurable.
The RAs also organize events for you throughout the year and are open to suggestions about what types of
events you would like to participate in. Our RAs will be the ones who greet you when you check-in and the
last ones you see when you check-out. They work in the Student Life Office during its operational hours
and are available after hours in an emergency. Instructions on how to reach an EHS RA after hours will be
provided when you check-in. If you have any interest in becoming an EHS RA, please log in to the EHS
member’s website; there you will find information about the Resident Advisor Selection Process.
ASSOCIATE DIRECTORS
The Associate Directors or "ADs" are professional staff members who also serve as the supervisor and
mentor to the RAs. All of our Associate Directors have previous experience in Higher Education Institutions
in Residence Life or Student Affairs. Many also have a Graduate Degree in a related field. They are
responsible for overseeing all of the events, emergencies and any issues within the residences. They are
available to assist residents if they have concerns in the residence. Our Associate Directors hold office
hours and are part of a 24 hour on-call emergency rotation with other staff members. They also work
closely with all of the colleges, universities and companies to ensure that each resident’s stay is a pleasant
one.
INDIVIDUAL EHS RESIDENT

Individual EHS residents are individuals who have contracted their room directly through Educational
Housing Services. Keep in mind that if you booked for two consecutive semesters you will be able to stay
during any school breaks (Ex: holiday/winter break).
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CONTRACT RESIDENT
College/University/Intern residents are individuals who have contracted their housing through their own
College/University or Company/Internship. Many of the College/University/Companies provide residents
with a staff member from their own college and therefore may have a representative to assist them with
their stay, along with EHS staff members.
FEEDBACK OPPORTUNITIES
If at any time you feel as though you are not getting the assistance that you want or need help, please
contact us and we will do our best to assist you with your concern. We are also interested in positive
feedback. If a staff member was helpful in handling a particular situation or you attended an event that you
enjoyed, let us know! It is important that you share all your experiences at EHS with us, just log on the EHS
member’s website and go to the feedback section or simply e-mail us at StudentLife@studenthousing.org.
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EHS COMMUNITY
EVENTS
The Student Life Staff plans events and activities for residents to enjoy every month. There will be trips to
places around the city including tours of different neighborhoods, sporting events and popular NYC shows.
We offer discounted tickets to different Broadway shows, movies, baseball games and several NYC
attractions. While there are many free events, some will need a ticket purchase and some events will
require that you sign up in advance. While there are many free events, some will require a ticket purchase.
There will also be events within the residences for you to enjoy. Keep in mind that ticketed events are
partially sponsored by EHS which allows you to purchase at a lower cost.
In addition, we have gathered several discounts around the neighborhood for you to save some money on
grocery shopping, dining, salons, etc. To obtain a list of all our discounted tickets and neighborhood
discounts, log on to the EHS Member’s website at www.studenthousing.org/login and look under discounts.
If you need a log in, please email MyEHS@studenthousing.org.
To learn about our upcoming events you can visit our facebook group. Also, keep an eye out for our
electronic communications which we will send you with event information, opportunities to win or earn
money, and more. Our event calendars are posted around the residence on our electronic and bulletin
boards. You can also pick up a copy in the Student Life Office. In addition, you can log in to our website at
www.studenthousing.org/login and view all our past, present and future events and pictures. We hope that
you will participate in the many opportunities that we will provide you.
If you would like to propose an event/activity you can log on to our website and complete the feedback
form, located at the bottom left corner of the page or email us at Marymount@studenthousing.org. If you
are a part of a performance group (play, band or an art show, etc.) and you would like to inform other
residents about it, let us know and we can assist you in getting the word out!
MEMBER’S WEBSITE
All EHS residents have access to an exclusive part of our website, where you can interact easier with the
Student Life Department and the EHS community. Residents will receive an email with instructions
regarding registering for the EHS Member’s Website closer to our general move in day (or after their move
in if they booked directly with their school). Residents that do not receive this email a week prior to our
general move in day can email us requesting an account at MyEHS@studenthousing.org with their full
name and residence.
This section of the EHS website will give you a variety of information that can help you before you arrive as
well as during your stay. Once you log on you will be able to request room repairs, view events, meet the
staff, find local discounts and more.
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We recommend that in order to get the most benefit from the online membership, sync your EHS Account
with your Facebook profile during the confirmation process, which will allow you to easily connect with your
neighbors and other residents.
WHAT IS ON THE MEMBER’S SIDE?

 Enter Room Repairs
 View past and upcoming events
 EHS news
 Meet the Student Life building staff
 Submit feedback and event ideas
 Fill out surveys
 EHS Community Standards
 Arrival and Departure information
 Local area information: discounts, restaurant picks, etc.
 How to apply to become an EHS Residence Advisor
SOCIAL MEDIA
Connect with #ehsNYC online to share your amazing stories and experiences, and even tag us in your
pictures and videos. Who knows we might share it in our social media platforms and monthly e-newsletter!
We will also be sharing our upcoming events and pictures so you can tag yourself and show how much fun
you are having to your friends and family.
To connect with the Marymount Residence (#ehsMB) online community you can do so by logging on to the
EHS Member’s website or looking at the community tab in our Facebook Fan Page.
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ARRIVAL & DEPARTURE

INFORMATION
PREPARE FOR YOUR ARRIVAL
Before your arrival, you will receive specific information about what to expect on your check-in day. In the
meantime, we have put together the following list to help you prepare for your stay. We recommend that
you bring only the things which you cannot live without, as your room will fill up quickly. Keep in mind that
unless you are in a single room, you will have roommate(s) and will need to share your space accordingly.
Also, remember that you can always purchase additional items or have them sent to you after you move in.
However, no items that interfere with fire safety equipment and laws are permitted in the residence.
Remember that you will be living in a city that has access to everything!
*Please note that EHS does not provide linens, utensils, cleaning or cooking supplies.
SUGGESTED ITEMS TO BRING

For a Detailed Check List Click (Here):
BEDDING  Microwaveable Plates, Cups and Bowls
 Regular Twin Sheets  Tupperware
 Blanket/comforter  Dish Soap, Sponges
 Pillows and Pillow cases  Paper Towels
 Mattress Cover EMERGENCY & SECURITY
 Mattress Foam/Pad  First Aid Kit
BATHROOM  Lockbox/Safe box
 Shower Curtain (there is a liner with  Emergency to Go bag
hooks provided for you)  Flashlights
 Small Garbage Can/Waste Basket  Batteries
 Toiletries such as Soap, Shampoo, COMPUTER RELATED
Toothbrush and Toothpaste  Cat5 Ethernet Cord (while our building is
 Toilet Paper equipped with wireless connectivity we
 Towels recommend bring a CAT5 cable for
 Bathmat faster speed in high traffic times)
 Tooth brush, soap and shampoo  Printer with Ink and paper (there is a
 Hair Dryer FedEx and UPS store close by where
NYC LIVING you can print as well)
 Umbrella MISCELLANEOUS
 Seasonal Clothing (boots and coats for  Hangers
winter, etc)  Cleaning Supplies
COOKING  Desk Lamp
 Cooking Pot/Pans  Alarm Clock
 Can Opener  Broom/Vacuum
 Utensils  Throw Rugs
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 Wastebasket LAUNDRY SUPPLIES

 3M Hooks (this brand specifically) to  Laundry Detergent
hang items on wall without damaging it.  Laundry basket
 DVD player  Iron and Ironing board
 Radio  $5 bills (you will need bills in five dollar
 Curtain (we provide blinds) denomination to buy your first laundry
 Television card).
 Physical phone if you want to connect
your room phone service with Verizon
PROHIBITED ITEMS
The following items are prohibited, there will be a penalty fee of $100.00, disciplinary action will be taken
and item(s) will be confiscated, donated or discarded (click here for more information on Outside Furniture,
Prohibited Items and Health and Safety Information):
 Halogen lighting equipment

 Electric or gas-powered heaters
 Hot plates, toasters, or any cooking appliances of any nature
 Sandwich makers, toaster ovens
 Candles, incense, smoking and/or drug paraphernalia of any kind
 Flammable decorations such as Christmas lights etc.
 Extra furniture, refrigerator or microwave not provided by EHS.
 Illegal substances of any nature
 Explosives, fireworks, weapons of any kind, smoke laden materials, and/or instruments
IMPORTANT TIPS
 Closet space is limited so you do not want to bring your entire wardrobe, but you should plan
ahead for the upcoming season.
 It is a good idea to pack some items for those unforeseen incidents like; band aids, aspirin,
antibacterial cream, cold medication and eye drops.
 Although you may want to bring a car full of food, please keep in mind that there are grocery stores
right around the corner. You should bring items with you that do not expire right away. You will
have a small size refrigerator with a mini freezer and a microwave in your room.
 You may want to consider purchasing a lock box for your important items. While we are confident
you and your roommate will get along, we think it is a good idea to keep your valuable items locked
so only you have access. We are not responsible for any lost/stolen items.
 Keep in mind that we do not provide a Television and that your room has only access to basic local
channels. In addition, we encourage you to bring favorite DVDs, however you need to bring a DVD
player as we do not provide you with one.
 Do not bring in items that are dirty or have been discarded (such as furniture left on the street).
Such dirty or dilapidated items may have pests such as bedbugs and will not be allowed in the
residence even if it meets guidelines.
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CHECK-IN
Prior to your arrival, you will receive information from us about your check-in dates and times. Upon your
arrival to the residence, a Student Life staff member will provide you with your room and suite keys plus
your EHS ID card as well as other important information. Please direct yourself to our main entrance (full
address below) with a valid photo ID (state, school ID or passport) and go to the second floor where the
EHS Student Life office is located to start your check-in.
If you have someone helping you move in, please have them stay with your belongings while you check-in
and obtain your room key. If you park in front of the building, do not leave your car unattended as it is a “No
Parking Zone” (unattended cars will be towed). We recommend that someone stays with the car until all of
your belongings have been unloaded. Afterwards, you can move your car to a nearby parking garage or
parking space. To help with your move, you may borrow a moving cart to bring your items up to your room.
Keep in mind that moving carts are available on a first come, first serve basis.
Our official check-in time is between 10am-3pm. This timing allows us to assist new residents as best as
possible, as well as make sure everyone has enough time to prepare for orientation later that night. While
we hope you are able to check-in during these times, we understand that is not always possible.
Therefore, anyone arriving after 3pm should go directly to our Student Life Office where we will give you
your keys with EHS ID and a brief overview of the residence.
During the first week of your arrival, there will be an orientation and several opportunities to meet new
friends and get acclimated to the building and new neighborhood quickly. Keep in mind that we do not allow
overnight guests during the first week, this is to allow roommates to get to know each other.
BUILDING ADDRESS:
231 East 55th Street
New York, NY 10022
PARKING GARAGES NEAR THE RESIDENCE

The below Parking Garages are merely suggestions for your convenience and EHS does not assume
responsibility for any vehicle or contents left inside the vehicle that is parked in any NYC parking
establishment. Further, EHS does not assume responsibility for any damages or parking tickets given to
vehicles that are parked, abandoned, immobilized by booting, or towed on NYC Streets.
Redball Parking LLC | 229 East 55th Street | New York, NY | (212) 223-3879
Bristol Garage | 300 East 56th Street | New York, NY | (212) 308-8107
Connaught Towers Car Park | 300 East 54th Street | New York, NY | (212) 223-4891
Shelter Parking Corp. | 245 East 54th Street | New York, NY | (212) 421-6147
Bricin Parking | 155 East 55th Street | New York, NY | (212) 319-1470
M P Gold Corporation | 220 E 54th St # 54 | New York, NY | (212) 750-5627
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WHEN IT IS TIME TO LEAVE

While we will be sad to see you go, we want to ensure that you follow the appropriate check-out procedures
to avoid any charges accrued to your account. In order to quickly expedite your check-out, we might be
coming by your room between the hours of 10am-5pm to do a preliminary damage room assessment. We
will give you prior notification and you do not have to be present during this inspection.
If you need an extension for a later departure date, you must contact the EHS Associate Director at
Marymount@studenthousing.org or by calling 212-829-9322. If you booked directly with your
school/institution we recommend that you speak to them. For a list of charges please check our Damages
Section in the building Policy Guide.
PREPARE FOR YOUR MOVE OUT

Below are some steps you can take for a successful check-out. Failure to clean, remove
garbage/debris/personal belongings and not return your room/suite keys and EHS ID card will result in fees
and extra charges applied to your account.
 Clean and remove garbage/debris and all personal belongings from your room.
 Return all furniture to its original set up.
 Return your mailbox key and your EHS ID card.
 If applicable, provide credit card information to the EHS staff member that checks you out for any
damages and unpaid fees/fines. For a list of charges please check our ‘Damages’ section in our
Policy Guide or log on to the EHS member’s website.
 Notify companies and the Post Office of your address change. After you depart, EHS will no longer
accept any mail or packages in your name. Any current mail/packages you fail to retrieve from us
will be returned to the sender at your own expense.
Change your address:

To change your address you can fill out an online change of address form or personally go to the closest
Post Office located at 909 Third Avenue # 400, New York, NY 10022-4761, Phone: (800) ASK-USPS.
HOW TO CHECK-OUT
To avoid any improper check-out fees you must follow one of these check-out procedures. An improper
check-out includes but is not limited to: failure to make or miss a check out appointment, or not completing
the proper check-our paperwork, etc. Residents who neglect to follow the check-out procedures will receive
an “Improper Check out” fee of $150.00 (rates are subject to change) added to their account.
Option 1
Schedule a checkout appointment with the Student Life Office at least 48hrs prior to your departure date.
During your check out an EHS staff member will check your room for any damages, collect suite and room
key along with EHS ID, and payment for damages or other fees. Checkout appointments are only done in
15 minute slots during office hours.
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If applicable, during your appointment you will be asked to provide credit card information to the EHS staff
member that checks you out for any damages and unpaid fees/fines. For a list of charges please check our
Damages section.
If you are leaving the residence outside the Student Life Office operational hours, you can fill out an
express checkout form and drop off your EHS ID/Keys with it. You can click here to download the form or
pick one up in the Security Desk. Please keep in mind that you must have done a check-out appointment
prior your departure otherwise you may be assessed an improper check-out fee.
Option 2
Fill out an Express Checkout Form and drop it in the Express Checkout Box along with your mailbox key (if
you received one) and ID card in the provided EHS envelopes. The Express Checkout Box and forms are
located near the Student Life Office. The form can also be downloaded from the Member’s website under
Departure Information.
Please note that by doing an Express Check-out you waive all rights as they relate to damages which may
be assessed and charged to your account. You will not be able to appeal damage charges. In some cases
our staff will let you know if you qualify or not for an express check-out. It’s important that you check with
the Student Life Office to see if this option is available during the semester you are residing with us.
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AMENITIES
INTERNET
Wireless Connectivity (WiFi) is available throughout the building. In order to connect, you will need a
Wireless enabled Laptop or PC Card for your desktop. In addition, each room is equipped with Ethernet
jacks. While the residence does have wireless access, some programs and functions are better run using
direct broadband service. In order to connect, please make sure your computer has a T-base 10 Ethernet
card and a CAT-5 cable (we recommend bringing one that is at least 15 feet long). Before you use the
residence internet service, be sure you read the Marymount Network Use Online Policy; you are expected
to abide by all of them. Any tampering with the internet equipment or software will lead to suspension
and/or termination of internet access.
The passwords and WiFi network information will be provided upon your move in. This residence offers
High Speed Internet Access (defined by the FCC as a connection to the internet of at least 768kbit/s) in
every room. The availability speed will vary over the 786kbit/s threshold depending on many factors such
as load, concurrent connections, as well as other factors. The Network gives priority to traffic for the
following services: HTTP (web surfing), SMTP/POP3 (email), Instant Messaging, FTP, telnet, and so forth.
Other traffic such as games, streaming, PSP will automatically receive bandwidth allocation based on the
factors mentioned above.
Nor EHS or Marymount College provide technical support for personal computers. We recommend that
residents either purchase the extended technical support program through the individual computer
company or contact The Geek Squad at www.thegeeksquad.com or Geeks on Call at
www.geeksoncall.com.
Troubleshooting for MAC users | Troubleshooting for Windows Vista users
If you have any problems with your landline please call the Marymount College IT Help Desk at 212-517-
0580 or email them at ITSupport@mmc.edu and keep a record of the ticket number, this way we can track
any pending work. Please keep a record of your ticket number so that we can follow up if your problems
persist.
COMPUTER REQUIREMENTS:
For Intel based Units:
 Processor: 1.0 GHz or better
 RAM: 256MB or better
 OS: Windows XP or VISTA )
 Hard Drive: 20GB or better
 CD/DVD: CD-RW/DVD Combo
 Network Card: Internal
 Should support 802.11b/g
 Software: Microsoft Office Student and Teacher Edition
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 (Word, Excel, PowerPoint, Outlook)

 MacAfee or Symantec AV
 Pest Patrol or Panicware
 IE 6.0 or better
For Macintosh:
 Processor: 1.0 GHz or better
 RAM: 512MB SDRAM
 Hard Drive: 30GB or better
 CD/DVD: CD-RW/DVD Combo
 Network Card: Internal
 Airport Extreme Card
 Software: Microsoft Office Student and Teacher Edition
 MacAfee AV
 Anti-SPAM S/W
 Safari
KEEPING NETWORKS SAFE

We take every effort to avoid spreading any harmful viruses into our system. In an effort to keep our
networks safe and clean, we ask all our residents to take a few steps to ensure the safety of their
computers. It’s recommended that residents bring their original software disks with them. Here are a few
tips and software suggestions:
Anti-Virus
If you have any anti-virus software already running on your computer, please make sure its definitions of
current viruses is up to date (within the past week). If you do not have anti-virus software, we recommend
you purchase software or download a free version that is available online. Here are some options:
 Purchase: Symantec's Norton Anti-Virus
 Free Anti-Virus: Grisoft's AVG Anti-Virus (free version) www.grisoft.com/us/us_dwnl_free.php
Spyware
Additional problems can occur regarding spyware on resident computers, which comes from applications
downloaded from websites or peer-to-peer file sharing (Kazaa). To remove these unwanted applications,
several spyware removal programs are recommended. A respectable example of such an application is
Lavasoft's Ad-Aware. A free version of this application can be found at
www.lavasoftusa.com/support/download.
Windows Updates
There has been a significant increase in the past year of viruses specifically attacking Microsoft Windows
systems (more specifically machines running Windows XP and 2000). In response, Microsoft has been
issuing security patches for their software on a fairly regular basis. To keep up with these necessary
patches, it is a good idea to make sure that your Windows Updates settings in the control panel are set to
automatically update my computer.
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TELEVISION
Cable TV service is already available in your room however you will need to bring your own Television,
cable cord and remote control to connect. Your room has access to RCN’s 100% Digital Cable TV Lineup.
If you need assistance or have any problems with the cable please call the EHS Student Life Office at 212-
829-9322 or email Marymount@studenthousing.org with your name and room number.
Below you will find the list of the channels provided these channels are subject to change at any time.
2-WCBS 13-WNET 26-E!

3-WPXN 14-MSNBC 27-CNN
4-WNBC 15-TNT 28-LIFETIME
5-WNYW 16-A&E 29-BRAVO
6-C-SPAN 17-HISTORY CHANNEL 30-ESPN
7-WABC 18-DISCOVERY CHANNEL 31-FOX NEWS
8-WNJU 19-VH1 32-COMEDY CHANNEL
9-WWOR 20-MTV 33-THE LEARNING CHANNEL
10-NEW YORK 1 NEWS 21-TBS 34-AMC
11-WPIX 24-CARTOON NETWORK 35-BET
12-WXTV 25-USA 36-NICKELODEON
FITNESS CENTER
On the 2nd floor of the Marymount residence, residents will be able to enjoy a workout facility, free of
charge. Please keep this area clean at all times and be considerate about the time spent on each machine.
All residents must agree to the EHS Fitness Center Waiver in order to access the facility upon check-in. To
find out more about our Fitness Center and member’s policies visit our Policy Guide.
The Fitness Center is equipped with:

 Treadmills
 Elliptical
 Stationery and Recumbent bikes
 Weight balls
 1-10 pound hand weights
 A multi-purpose weight machine
In the event of an emergency within the Fitness Center, notify a staff member immediately or call 911. If
you have an injury or adverse reaction to exercise, please alert the staff so they may contact emergency
services to assist you. EHS staff will call 911 in case of any emergency.
EQUIPMENT USAGE
 We recommend lifting with a partner whose strength is similar to yours, and if without a partner to
avoid lifting weights over or above the body.
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 No Olympic lifting is allowed- this includes cleans and snatch with barbell OR dumbbells. There is
no space for these lifts to be safe.
 We recommend using the safety stop clip located on all treadmill consoles.
 Do not share equipment and allow others to use your machine when doing multiple sets.
 Please report equipment failures to the staff.
 Weight collars, pins, clips and Smith machine safety hooks MUST be used.
 Re-rack all weights/plates to their designated storage areas. Please do not over stack racks.
 No weight lifting chalk is permitted.
 There is a 30 minute time limit on individual cardiovascular machines during busy times.
 Members should clean equipment with wipes. Wipe down cardio machines and weight machine
seats/benches. This will prolong the life of the equipment and health of users.
 Weights are not to be stood on, or leaned against walls, pillars, equipment, or mirrors. Weights
should not be dropped.
 Use extreme caution when lifting weights to avoid potential injury to themselves or others. Top
loading additional weights onto weight stack machines is unsafe and is prohibited. Please use
courtesy and consideration for others when using weight equipment.
 Residents with excessive body odor will be asked to correct the problem immediately. If this
condition persists, the resident will be asked to leave the facility.
RECOMMENDATIONS
Warm Up
Before you start your routine you should warm up. Your warm up should be gradual to give the body time to
get the blood flowing before you stretch. Muscles can be injured if they are not warmed up before
stretching. Ride a bike, jump rope or walk for one to two minutes. Stretch generally but gently. Do not
bounce during stretching or exercise and never bend and twist your back.
Cool Down
The cool down is very important because it is the time when your body is returning to pre-exercise
temperature. After completion of your workout, you should ride a bike or walk slowly waiting until your pulse
(heart rate) is under 100 beats/minute. The time that it takes for your heart rate to return to normal is a
good gauge of your aerobic fitness. The faster that you recover the more fit you are becoming. The cool
down is the best time to stretch but be sure your heart rate (pulse) has begun to slow down before you start
to stretch. Stretching improves flexibility, helps to prevent soreness and completes the cool down process.
COMMUNITY AREAS
Whether you need to study, meet new friends and/or mingle with old ones, there are open spaces for you to
enjoy while living at the Marymount Residence. All lounges have wireless capability; therefore, laptops or
any electronic devices with wireless technology can be used in these areas. You will need to have the
network wireless name and password to login, which will be given to you upon move in and is unique to you
and yours to keep for the entire time of your stay. You can stop by the Student Life Office and request this
information.
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COMMUNITY LOUNGES
Drinking alcoholic beverages is not allowed anywhere in the residence, including community lounges,
hallways, stairways, elevators, and laundry room. Any misuse or damage to the equipment will result in the
resident being held responsible. We urge you to respect this space so that we can continue to keep it open
at all the times.
Please clean up after yourself and understand that these spaces are used by all EHS residents and
observe all signage and hours of operations. In addition there are some areas around the residence where
you can meet new friends or study:
22nd Floor Lounge

 Located adjacent to room 2201.
 Perfect for small group meetings.
 Can be reserved.
 Has a flat screen TV with cable access.
 Please observe all signage and hours of operations.
 Space is open 24 hours, 7 days a week unless otherwise indicated
32nd Floor Lounge

 Located adjacent to room 3201.
 Perfect for larger groups or individual residents.
 Please observe all signage and hours of operations.
 Equipped with a television and lounge furniture.
 Space is open 24 hours, 7 days a week unless otherwise indicated
KITCHEN SUITE
Each suite is equipped with a full kitchen please help maintain it by cleaning the area when you have
completed your cooking and do not leave the kitchen while your food is cooking.
Kitchen Rules
 Clean up after yourself.
 Only sit on chairs.
 Dispose of your trash in proper bins.
 Wipe off your counter space.
 Clean off burners if spillage occurs.
 Do not leave the kitchen while your food is cooking.
 Do not clog sinks, remove food from drain.
Safety Cooking Tips:

 Wear short, close fitting or tightly rolled sleeves when cooking. Loose clothing can dangle onto
stove burners and catch fire.
 Always keep a potholder, oven mitt and lid handy. If a small grease fire starts in a pan, put on an
oven mitt and smother the flames by carefully sliding the lid over the pan. You may also use baking
soda. Turn off the burner. Don't remove the lid until it is completely cool. Never pour water on a
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grease fire and never discharge a fire extinguisher onto a pan fire, as it can spray or shoot burning
grease around the kitchen, actually spreading the fire.
 If there is an oven fire, turn off the heat and keep the door closed to prevent flames from burning
you and your clothing. Call 911 from a safe location.
 If there is a microwave fire, keep the door closed and unplug the microwave - If safe to do so. Call
911 from a safe location. Remember that food cooked in a microwave can be dangerously hot.
Remove the lids or other coverings carefully to prevent steam burns.
 Do not pour cooking grease down the kitchen drain. Let the grease solidify and dispose of in the
trash. Be careful with hot grease as most fire related emergencies are due to the improper heating
of grease.
 Keep track of the time when heating things in microwaves.
 If you are making popcorn, please make sure that you are watching it very carefully.
 Never leave the food warming area unattended while you are cooking food.
 Use lower time intervals and continue to reheat your food until it is ready, as opposed to leaving
something in for long periods of time which may cause a fire or excessive smoke.
LAUNDRY ROOM
There is a laundry room available for your use on the 2 nd floor. You will have 24 hour access to the laundry
room, but hours are subject to change, therefore please observe signage at all times. There are 15
washer/dryer units available to you. In order to use the machines, you must first purchase a $5.00 card that
is yours to keep throughout your stay. You may purchase laundry vending cards from the machines located
near window. To add value to the card, you can use $5, $10 and $20 bills. There are tables where you can
organize and separate your laundry, please remember to pick up and help clean this area after you use it.
The laundry room is equipped with WiFi.
Please be mindful of your laundry. If you choose to leave it behind, make sure you know how long it takes
to do a wash/dry. If you leave your laundry too long in a machine, someone may choose to move it for you.
Using Your Laundry Card is as easy as 1-2-3!

1. Insert your Laundry Card into the card slot with the chip facing upward and forward. Insert all the
way. Leave the card in the reader.*
2. Select your desired cycle. The reader will automatically deduct the price of the cycle and display
your new balance.
3. Remove the card only when prompted.
* If your balance is less than the cost of a wash or dry, locate the closest add-value machine. The machine
will provide instructions.
All laundry rooms are monitored by cameras. The Landlord or Licensor is not responsible for items
damaged, stolen or removed. Do not leave machines and laundry unattended. The staff will discard any
items left unattended. Therefore as a courtesy to others, do not leave your laundry alone for any unspecific
time.
If you would like to report a problem with a machine, the area and/or your laundry card, you can stop by the
Student Life Office during operational hours or email us at Marymount@studenthousing.org.
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RESERVING A SPACE
If you are using any of these open spaces for a group meeting or event, you will need to reserve them with
the Student Life Office. In order to allow other residents to use these spaces reservations can only be done
for a maximum 2 hour period.
Please note that reservations are on a first come first served basis. This space is only for school related
events and/or projects. You may only reserve a common space for a period of up to two hours. If no one
has signed up to use the space you are in, you may continue to use it. If you wish to reserve this space you
can either stop by the Student Life Office or email us at Marymount@studenthousing.org with the below
information and we will respond to you within 24 hours:
 Name of Person Making Request:

 Room Number:
 School or Internship Company:
 Reason for Request:
 Number of People Using the Room:
 When do you need the room:
 Reservation Beginning and Ending Time:
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RESIDENCE PROCEDURES
DELIVERY SERVICES
All residents must pick up their food, laundry and other deliveries in the lobby. Do not ask an EHS staff
person or any building staff person to provide this service for you. Please make sure you give all delivery
personnel your room or mobile telephone number.
GUEST POLICIES
These policies exist to allow residents to have guests in a manner that does not infringe upon the comfort
or rights of other residents and maintain an appropriate level of safety and security in the building. Keep in
mind that being and/or having a guest is a privilege and not a right. Regardless of length of stay, the guest
is expected to abide by all college, building and EHS policies, procedures, regulations and standards. The
host is responsible for the actions of his/her guests at all times. Any guest who violates any EHS/school or
building policy while in EHS housing is subject to penalties including EHS and/or school disciplinary
procedures and/or legal penalties and will be asked to leave the residence. EHS and/or schools that work
with EHS have the right to ban any guest. The management maintains 24 hour security in the lobby as well
as surveillance cameras in all elevators and lounges.
The following conditions must be met:

 NO guests under the age of 18 are permitted to be an overnight guest.
 It is the responsibility of the host to meet his/her guest in the lobby and to remain with that person
at all times when the guest is in the residence.
 If the host departs the building the guest must also depart and is not permitted back into the
residence until the host is able to personally escort them.
 All guests must register at the security desk by showing proof of a valid unexpired photo
identification card.
 When the guest leaves the residence they must be escorted to the lobby by the host and must sign
out with security.
 No person who is required by law to register as a sex offender may be a guest in any EHS
residence.
 Guests, regardless of their length of stay do not receive an ID card and residents are not permitted
to hand their ID to their guest if they depart the building. Guest must be physically escorted by host
at all times
 All guests must abide by the Residence/Policy Guide and any resident found forging their
roommate’s signature will lose their guest privileges for the remainder of their stay.
DAYTIME GUESTS
Provided that there is no unreasonable interference with the rights of a roommate, a resident may have a
maximum of two (2) short-term daytime guests who stay between the hours of 8am and 12am. Short term
guests must leave the building by midnight or they will be considered an overnight guest.
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OVERNIGHT GUESTS
An overnight guest is a guest who is in the residence between the hours of 12am and 8am, regardless of
whether they stay for a few hours, or sleep in the room overnight. In consideration to the rights of
roommates and other residents, there are limits to the duration and frequency of such visits. A resident may
have only one overnight guest at any given time.
Residents are not allowed to have overnight guests during their first week at the residence. This allows new
residents to socialize with their roommates, as well as become better acquainted with the residence
community. Please note, that a resident’s school/university may have additional guest policies that may
also be in effect.
Keep in mind that we do not provide mattresses or linens for any guest due to sanitary and stock reasons.
By having a guest you agree to provide the guest with a bed and linens.
Procedure
All residents must fill out an Overnight Guest Form for their guest regardless of guest’s length of stay by
9pm for the same day overnight guest. All overnight guests must be approved by EHS and/or school staff.
To obtain an Overnight Guest Form you can stop by the Student Life Office to pick one up or email us at
Marymount@studenthousing.org and we will send you a copy. No guest may stay longer than seven (7)
nights per month with the same or different hosts. A resident is only allowed to have up to seven (7) nights
of overnight guests per calendar month.
 Guests For One to Three Nights

Forms for overnight guests staying for more than 1-3 nights must be submitted at least one hour
before the desk closes for the same day of the overnight guest.
 Guests For Four to Seven Nights

Forms for overnight guests staying for more than three consecutive nights must be submitted 24
hours prior to the guests’ arrival. Guests must also be approved by roommate(s).
Failure to complete and submit the form in a timely manner may result in guest not being allowed into the
building and a $5 penalty, to be paid within 72 hours of guest arrival.
Occupancy
 No single room can have more than one (1) overnight guest on any given night (one per resident).
 No double room can have more than two (2) overnight guests on any given night (one per
resident).
 EHS do not provide beds, bedding, or ID/key cards for guests of any kind.
Conduct
All guests are expected to abide by all college, building and EHS policies, procedures, regulations and
standards. Remember, having a guest is a privilege not a right and EHS reserves the right to refuse any
guest that is deemed inappropriate for the community.
 A non-resident may not be an overnight guest in the residence for more than seven (7) nights per
calendar month, regardless of the host.
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 All residents are legally and financially responsible for the conduct of their guests.
 While in the building, guests MUST BE ACCOMPANIED by their host all times.
 No person who is required by law to register as a sex offender may be a guest in any EHS
residence.
 Any guest who engages in volatile behavior, EHS reserves the right to report that individual’s
behavior to their home institution.
IDENTIFICATION CARDS AND KEYS

Each EHS resident will be issued a photo EHS ID card to enter the building and will be given hard keys to
enter their suite and room. All residents are required to carry their EHS ID at all times and must present it to
the security guard before they can be admitted to the residence
Upon entering, make sure that the deadbolt on your lock is retracted fully in the door before closing. If this
is not checked, it will ruin the door jam and the lock will not close. The more that you force it closed, the
worse the lock will get until it completely stops working. To ensure that your deadbolt is fully retracted, pull
the inside door handle down.
To keep in mind:
 Replacement cost for the photo ID is $20.00.
 Replacement cost for either the suite or room key is $20.00.
LOCK-OUTS
Please understand that it is your responsibility to carry your ID/keys with you at all times. We will be
keeping track of every lock-out and expect that you will adhere to the lock-out policies found in the Policy
Guide. If you are locked out of your room, you should first go to EHS Student Life Office located in the
second floor during the posted office hours there an EHS staff member will be able to help you. For
lockouts after the Student Life Office is closed, you must seek out Security. There are fees related to lock-
outs, please visit the Policy Guide for more information.
INSURANCE & MEDICAL SERVICES

We strongly recommend that all residents are covered under a health, as well as homeowners, insurance
policy. Residents are advised to check for possible coverage of personal belongings and other items under
their parents'/guardians' homeowners' or renters' insurance.
There are no medical services in the residence. Below you will find the hospital(s) around the area. Please
note that none of these medical facilities have any relationship with EHS nor are an affiliate.
CityMD Urgent Care DuaneReade Pharmacy Walk In

1150 3rd Avenue 100 West 57th Street
New York, NY 10065 New York, NY 10019
(212) 933-0007 (888) 535-6963
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MedRite Urgent Care

919 2nd Avenue
New York, NY 10017
(212) 935-3333
MAIL & PACKAGES
Residents should pick up their packages and regular mail from the Student Life Office located in the second
floor. Mail can be picked up during the office operational hours (working hours are posted outside the
Package Room and on the EHS member’s website). If you need a special delivery please email us at
Marymount@studenthousing.org and we will do our best to help you.
Once we receive a package, we will do our best to send you a notification to the email address you
provided upon check-in confirming that we received a package for you. If you are having problems
receiving our emails please check your junk/spam folder or confirm that we have the correct email in our
records.
We recommend that when sending valuable items, you send them through a mail courier service that can
track the items. If you schedule a mail carrier like UPS, USPS or FedEx to pick up any of your packages,
you must be present. We are unable to hold any packages that are scheduled to be picked up. If any boxes
are found without supervision the items in these boxes will be donated.
To receive mail, use the following address for the Marymount Residence:
Your Name
Room #
c/o EHS
231 East 55th Street
New York, NY 10022
EHS nor its employees are responsible for any missing/lost/stolen packages that cannot be tracked to our
building. Further, EHS is not responsible for refund of the items enclosed in packages.
We kindly request that you do not ship any packages before your arrival; unfortunately we do not have
enough storage space to hold boxes for more than one business day. When you check-out, you must fill
out a change of address form at www.moversguide.usps.com.
HEALTH AND SAFETY

Residents are responsible for maintaining a reasonable level of cleanliness in their room and in the
building. Keeping food in appropriate storage containers, regularly cleaning the bedroom and bathroom,
promptly disposing trash (trash must be disposed of in designated areas) and keeping laundry clean will
help keep the room free of pests.
Do keep in mind that we do not have vacuums or mops that we can lend and that you should purchase
your own cleaning supplies (Swiffer, Clorox Wipes, Windex, etc.).
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We conduct health and safety inspections a minimum of once per semester. Residents will receive 24
hours notice prior to the inspections, but may not be notified of the exact time. If you wish to be present
during the Health and Safety inspection, please contact your Associate Director. During the inspection, staff
will check for compliance with health codes, fire safety regulations, maintenance problems, and potential
physical hazards.
We suggest cleaning your bathroom at least every 2 weeks. You should purchase cleaning supplies for
your room. Your cleaning routine should include the following:
1. Clean the inside and outside of the toilet, including the base.
2. Wash the sink, the faucet area, and clean the entire mirror.
3. Wash the soap residue in the bottom of the shower. A plastic pot-scrubber is perfect for this.
4. Always clean the drain cover after your shower and buy a drain cover.
5. Clean the kitchen before and after use.
6. Remove any garbage.
You are responsible for providing toilet paper. Do not dispose of facial tissue, q-tips, paper towels sanitary
napkins, tampons, wipes or substitute toilet paper in the toilet as these will clog it. Purchase a small trash
can for your bathroom. Please don’t use your foot to flush the toilet.
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MAINTENANCE
MAINTENANCE PROCEDURES
If your room or the provided equipment and furnishings in your room require any repair or maintenance
please do not attempt to repair it yourself.
General maintenance and routine repairs (such as a clogged toilet, leaky faucet, blown fuse, water leak, or
furniture/appliance maintenance, etc.) are performed without charge to residents. We encourage you to
report damage immediately upon discovery.
Emergency repairs include major leaks and flooding, inoperative door locks and any problem that
endangers property or safety. In case of an emergency; contact the EHS Student Life Office or Security
immediately.
For more information on maintenance and damages visit our Policy Guide.
REPORTING A MAINTENANCE ISSUES

Option 1:
Log on to the EHS Member’s Website at www.studenthousing.org/login and follow the Online Repair
Request procedure below. If you enter a repair request online you will receive email updates and a
confirmation number in the event that you wish to follow up with your requests. If you do not have an
account, please email us at MyEHS@studenthousing.org.
Option 2:
If you are unable to submit your work order online please visit the EHS Student Life Office or email us at
Marymount@studenthousing.org you can also call us at 212-829-9322.
HOW TO ENTER A REPAIR REQUEST ONLINE

1. Once logged in, click on Repairs under the Amenities section in the lower left corner
2. On the Repairs page, click on Request a Repair (Yellow button)
3. Once you click the request repair button you will get a pop up page, on this page please complete
the required information (in red). Enter your preferred phone number and email, we will use these
to communicate any updates we have in regards to the request,
4. Under the Action Requested section (in the pop up window), enter what you are requesting. Please
be very specific (frequency, how it’s happening, etc.)
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EXTERMINATION PROCEDURES
In order to protect the general health and safety of all our residents the following guidelines must be
followed. Please keep your room free of debris and keep all food in sealed containers to help prevent a bug
problem. There is an exterminator who performs weekly maintenance. If you find that you need to utilize his
services, please complete a Work Order by logging on to the EHS Member’s Only Website at
www.studenthousing.org/login.
EXTERMINATOR RECOMMENDATIONS
The exterminator highly recommends that all unused boxes and plastic bags are properly disposed. Do not
leave either item on the floor as this creates a breeding ground for unwanted insects and pests. The
exterminator has been instructed to inform us of any rooms that violate these guidelines and a note to
document such violations will be submitted to you. You will be given 24 hours to correct all noted violations
and a post inspection will follow.
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Areas that need to be kept in good condition to avoid problems in your room:
 General Area
o Microwave: Should be wiped clean after each use.
o Floors: Must be properly swept and kept free of debris.
o Garbage: Must be removed on a nightly basis and taken to the bins located on every floor,
along with trash chutes.
o Refrigerator: Do not leave rotted food in your refrigerator. If your refrigerator needs to be
defrosted please contact the EHS Student Life Office.
o Food Items: Must be properly stored. Please do not leave unsealed food out.
 Bathroom
o Floors: Must be mopped.
o Sink/Shower: Must be cleaned and the drain must be kept clear.
o Toilet: Must be cleaned regularly.
 Community Areas
o Floors: Please make sure that all crumbs and food items are swept up and properly thrown
away after cooking and eating.
o Stovetops: Must be kept clean, including the removal of all grease and food items.
o Sink: Do not leave any dirty dishes in the sink.
o Counter: Should be wiped clean.
o Garbage: Must be removed after cooking and eating and disposed of properly.
o Cooking Utensils/Supplies: Must be removed from food warming/lounge areas or it will be
disposed of by the cleaning staff.
BED BUGS
In the past few years, there has been a resurgence of reports of bed bugs in New York City – with
complaints from luxury apartments, 5-star hotels, popular clothing stores, subway and theatres among
them. We recognize the responsibility to investigate every report, take all possible precautions to prevent
the spread of an infestation, and to eradicate any confirmed problems. Educational Housing Services is
committed to an effective and efficient response to residents who suspect they may have bed bugs.
Bed bugs are a serious community issue, and all residents are expected to comply with all instructions
given to them immediately once bed bugs have been confirmed in their room.
Visit the New York Department of Health and Mental Hygiene for more information on bed bugs or click
here to view our fact sheet.
Guidelines
For the safety and comfort of all residents living in the residence, our staff will adhere to the following
guidelines:
 As soon as a resident suspects that he/she may have bed bugs, he/she should stop by the Student
Life Office, contact us by email at Marymount@studenthousing.org or call us at 212-829-9322 to
report.
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 We will contact our designated exterminator who will perform a thorough inspection of the room in
question (We work with licensed exterminators). Please note that should a resident notify us on a
weekend or holiday day, the exterminator will check the room the next business day. Residents
who report suspected bed bugs will not be granted a room or furniture change. This is crucial so
that we can prevent the spread of bed bugs if they are found to be in the resident’s room and
belongings.
 Residents may not, at any time, deny Educational Housing Services staff to access to their room
(even when the resident hasn’t reported a bed bug problem.)
 If the exterminator finds that there are no bed bugs present in the room, then no further action will
be taken. The resident will be asked to continue monitoring his/her living space, and to notify us
immediately if there are further problems. It is crucial the resident remains in their own room to
prevent contamination of other rooms.
 If the exterminator concludes that bed bugs are present in the room we will provide the affected
resident(s) with a detailed list of instructions for the removal and laundering of their personal items.
EHS will not cover the cost of anything a resident needs to wash and/or dry clean, or have
laundered by an outside vendor.
 Only the approved EHS exterminator can confirm or deny the presence of bed bugs – not a
resident, doctor or any outside person.
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SAFETY AND SECURITY

EMERGENCY PROCEDURES
The management and employees of all EHS residences take the safety and security of their residents very
seriously. Upon your arrival, you will be given information with telephone numbers to use when the Office is
closed and in case of an emergency.
Should you have an emergency while the EHS Student Life Office is open stop by or call us at 212-829-
9322. When the EHS Student Life Office is closed please call the EHS Resident Advisor duty phone. The
Student Life Office hours are posted on the office and can be found by logging on to the EHS member’s
website under the “Contact Us” section.
In case of any medical or police-related emergency, call 911. After calling 911, if you are able, please
contact the EHS Student Life Office or EHS Resident Advisor so that we are aware of the situation and can
assist you in your emergency.
KERRY ROSE FIRE SPRINKLER ACT

Educational Housing Services is committed to providing a safe environment for the entire community and to
that end we would like you to know what fire safety devices are located in our residences. This advisement
complies with the “Kerry Rose Fire Sprinkler Notification Act” (A.5715-a/s. 4180-B). These are the fire
safety systems you will find at the Marymount Residence; fire sprinkler system, fire extinguishers, smoke
detectors, CO detectors, heat detectors, fire alarm pull boxes, emergency lights, public address system,
and emergency exits. The fire extinguishers are checked to ensure that they are in working condition in
accordance to the law. There will be at least one fire drill per semester.
Residents are provided with the Fire Safety Evacuation Plan for their location behind their room doors and
in the Educational Housing Services Residence Guide which can be located by visiting
www.studenthousing.org. It is important that you know the location of these fire safety devices and
immediately report any device that is in need of repair or has been tampered with. Remember fire safety is
everyone’s business and together we can lessen the threat of fire.
Educational Housing Services requires occupants to evacuate only as directed by the building’s specific
Fire Safety Plan in the event of fire alarm activation. An alarm will sound on the fire floor, the floor above
the fire and the floor below the fire floor. The occupants of these areas should immediately use the exit
stairs to descend to a floor level that is at least four floors below the fire floor, and await further instructions
over the loud speaker.
All other floors/areas will receive an alert signal and these occupants should stand-by for further
instructions. Persons in these locations are not required to evacuate the area until told to do so by the Fire
Safety Director, if required.
Residents should follow the building’s Fire Safety Director’s directions and procedures at all times.
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If you have any questions regarding EHS’ Fire Safety Plan, please contact the Public Safety Office at
212.977.7622 ext. 3624 or email us at PublicSafety@studenthousing.org.
FIRE SAFETY
All residences have a state-of-the-art computerized fire warning system and trained fire/security personnel
on the premises. During the course of the year, the Fire Department will test all fire warning systems in
accordance with New York City regulations. In the event of a fire drill, all residents must follow all
instructions given by the emergency staff via the announcement system.
Floor plans and diagrams for emergency staircases and exits are posted in public areas on all floors as well
as the back of every room door. Residents should familiarize themselves with these maps to be able to exit
promptly during fire drills or actual emergencies.
In the event of a fire or other emergency, notify security immediately. Act promptly for the safety of all
residents. Do not try to fight a fire, but take action to get residents out of the building.
FIRE ALARM PROCEDURES

If you ever see fire or smoke, or smell smoke, do not hesitate to pull the fire alarm nearest your room. It is
extremely important that you familiarize yourself with all applicable fire safety procedures. Falsely activating
a fire alarm is against the law. Residents will be evicted and are subject to punishment to the fullest extent
of the law. As a resident, you are strongly advised to maintain fire/theft insurance. You can usually add your
possessions to your parents' homeowner's or tenant homeowner's insurance policy through a rider.
If the fire is in your room

All persons are to vacate the room immediately in the safest possible way. If you are able to, please do the
following:
 Call 911 after you exit the building.

 Do not try to extinguish the fire by yourself.
 Close all windows and open shades. Turn on lights.
 Take your identification and keys with you.
 Close all room doors.
 Pull Fire Alarm station, if possible as you exit.
 Alert other people by knocking on their doors or yelling on your way out.
 Use the nearest stairway to exit, NEVER use the elevator.
 Learn your locations evacuation plan and know your pre-determined path for exiting from the
building.
 Assemble across the street and maintain absolute silence so instructions can be heard.
 Wait until the appropriate officials indicate that you can re-enter the building.
If the fire is not in your room

 If you cannot safely exit your room or building, call 911 and then provide them with appropriate
information (name, address, etc.).
 Stay inside your room and listen for instructions from safety personnel unless conditions become
dangerous.
Page 31 of 36
 If you must exit your room, first feel your room door and doorknob for heat. If they are not hot, open
the door slightly and check the hallway for smoke, heat or fire.
 If you can exit your room safely, follow the instructions above for a fire in a room.
 If you are unable to safely leave your room, seal the floor in your room with wet towels or sheets
and seal air ducts or other openings where smoke may enter.
 Open windows a few inches unless flames and smoke are coming from below.
 Do not break any windows.
 If condition in the room appears life threatening, open a window and wave a towel or sheet to
attract the attention of firefighters.
 If smoke conditions worsen before help arrives, get down on the floor and take short breaths
through your nose.
HOW TO AVOID CAUSING AN ACCIDENTAL FIRE ALARM

 When using a microwave, oven or stove use lower time intervals and continue to reheat your food
until it is ready, as opposed to leaving something in for long periods of time which may cause a fire
or excessive smoke.
 If you are making popcorn, please make sure that you are watching it very carefully.
 Never leave the food warming area unattended while you are cooking food.
 Be certain to keep all other items that can catch fire away from the cooking surface.
 Cook only when you are ALERT – not when you’re sleepy, drowsy from medication(s) or after
alcohol use.
 All residences are smoke free environment, please smoke outside the building.
 Remove all prohibited items (toasters, hot plates, grills) from your room.
SEVERE WEATHER CONDITIONS

In the event of a storm there is a possibility of flooding rains, high winds, downed trees (on houses, cars,
power lines) and widespread power outages. The severity of the impact will be determined by the storm’s
exact path and intensity which may only be known a few days before the event.
If an evacuation becomes necessary, you will be instructed via Public Address System to assemble in the
lobby area of your location and will receive further instructions by Security Officials. Please listen to
announcements made by the Security Staff. You should bring a “TO GO” bag along with any item you want
to bring with you. Consider that you may be in the meeting area for an extended period of time. Bring items
that would occupy you without the possibility of power (games and books are a couple of suggestions).
Also, we encourage you to take the stairways and would appreciate your cooperation in this matter.
Other Important Information:

 Please listen for announcements.
 Do not take the elevator in case of emergency.
 Keep your cell phones and electronics charged.
 Please listen to staff members.
Page 32 of 36
Please be cautioned that we could experience leaks. As a proactive measure, please pick up all items off of
the floor. Make sure your windows are tightly shut, blinds are down, and move all items away from
windows. Please report any issues to an EHS Staff member.
For more information about New York City preparations, please follow www.nyc.gov.
GENERAL SAFETY INFORMATION

No community and/or student residence is 100% crime free; however, most crimes are crimes of
opportunity and can be avoided with a little planning and a lot of common sense. By recognizing the types
of problems which commonly occur on most student campuses and/or residences, the following tips are
designed to educate everyone on how to handle and to respond to different situations.
Good crime prevention is simply learning how to avoid becoming a victim. Listed below are some safety
tips that you will need to exercise and adhere to in order to enjoy a wonderful living experience in New York
City. Reviewing and understanding these Safety Tips will help each individual to acquire a safety
and security mindset, one that will come back to you when you are in uncomfortable or unsafe
situations.
PERSONAL SAFETY TIPS

 Reduce or eliminate opportunities that make you a target.
 Increase awareness in places you’re most comfortable.
 Trust your instincts regardless of feeling embarrassed.
 Prepare your schedule daily with safety in mind.
BUILDING SECURITY
Statistics show that 68% of all room thefts occur in unlocked rooms, when the occupant has stepped out for
"only a minute". When you encounter suspicious behavior (a trespasser, theft, damage, etc.) in your room,
immediately contact security even if it turns out to be a false alarm. It is better to be safe.
Safety Tips
 Always lock your door. Never prop your door open. Although you may be inside your room, you
may not be aware that your valuable items are in total view near the door.
 Do not leave notes on your door stating that you are not home and times you will be gone. This will
definitely attract would-be thieves.
 Do not give out your keys to anyone!
 Pay special attention to security precautions at all times, especially during breaks.
 Get acquainted with your neighbors on your floor as soon as possible. Every resident has a role to
play in security. Part of that role is to know who belongs on your floor and who does not.
 Never allow another residents’ visitor to visit your room without being accompanied by their host.
Recognize strangers and never let down your guard.
 Immediately report to either your Resident Advisor and/or EHS if you are uncomfortable with the
visitor(s) your roommate has signed in.
Page 33 of 36
 Be assertive where security is concerned. You have both rights and obligation in this regard. You
have the right to expect security to consistently challenge you and everyone when entering the
building. You have the right to expect fellow residents to follow good security practices and to do
things which protect your interests.
For the demonstrations and rallies information, visit our Residence Guide.
Visitors
It is essential that you are aware that the residence in which you reside is a shared community. Be fully
aware that by inviting strangers into this community you are placing your roommate and/ or neighbors at a
potential risk.
 Tips
o Always ensure that your roommates are familiar with your visitors.
o Never leave a visitor alone in your room.
o Never allow your visitor to travel unescorted throughout the building.
o Ensure that your visitor properly signs in with security. Keep in mind that your guest might be
required to leave a valid photo ID card that will remain at the security desk until the visitor
leaves the premises.
o All residents are required to carry their EHS ID/Keys at all times.
o In the event that a stranger tries to gain access into the building, immediately notify Security.
o Keep your electronic key card ready in hand as you approach the building. As you gain
access into the building/room, ensure the door is properly closed behind you.
MASS TRANSIT
For more information on public transportation safety, please visit www.mta.info.
Subway
 When traveling on the New York City transit system, try to purchase a MetroCard in advance in
order to avoid using money when traveling late at night.
 While waiting for the subway, stand in the yellow area marked "Off-Hours Waiting Area" or near the
token booth outside the turnstile until the train enters the station.
 Ride in a crowded car of the train, or ride in the car with the conductor. It is usually the 5th car.
 Sit in the center of the car, away from the doors to avoid a purse or chain snatch. Stay Awake!
Public Transportation
 When traveling by taxicab, make sure the Taxi driver's photo is visible and always request the
shortest destination route and a receipt.
 Keep in mind that NYC manages two different types of taxis:
o Yellow cars that can hail anywhere in NYC and have a meter.
o Boro Green Taxis usually cheaper but can only be hail above East 96th street.
o Boro Limo Taxis usually cheaper and have standard pricing as they do not have a meter.
Great for long distance trips and can be radio-dispatched.
 Under no circumstances should you ride in a taxicab that does not appear legitimate and try to use
taxis that are radio-dispatched. All legitimate taxi cabs will have a license plate that begins with a T
and is followed by a series of numbers.
Page 34 of 36
 Stay Awake.
Metropolitan or Neighborhood Areas

 When traveling alone or accompanied by others, ensure that your personal items are secure.
 Never open your wallet or purse in a potentially dangerous situation.
 Please avoid anyone asking for money.
 Although the neighborhood appears safe during late hours, always use precaution.
 Use well populated and well-lit streets. If you suspect you’re being followed, stay away from
deserted blocks and head for an area where people are or head into the nearest open store and
inform them you’re being followed. Call the Police.
TERRORISM
Unfortunately for all Americans, life has forever changed after September 11, 2001. Educational Housing
Services’ priority is the safety and well being of those who live with us and our Department of Public Safety
works closely with and obtains information from the New York Police Department on a continuing basis. In
the highly unlikely event that an act of terrorism was to occur on any of our EHS residences we would rely
on police, fire and the Office of Emergency Management for guidance and resources.
New York City has essentially been operating at the United States Department of Homeland Security
national security alert level orange since 9/11/01. Should an incident away from the residence cause a
change in the security alert level or other action, EHS will relay the appropriate information that impacts our
buildings through established channels of communication such as Security Alerts, emails, facebook or
meetings.
Be aware of conspicuous or unusual behavior such as unanticipated deliveries, people asking directions to
sensitive areas such as utility rooms or HVAC systems, or people asking questions regarding security force
capabilities.
 Do not accept packages from strangers or leave personal belongings unattended.

 Report unusual behavior and suspicious packages to the Department of Public Safety by dialing
(212) 977-7622 x 3624.
 If you receive a telephone call regarding a suspicious package or explosive device, get as much
information from the caller as possible and relay the information to the Department of Public
Safety.
 In the event of a chemical or biological attack, follow instructions as whether to remain inside or to
evacuate. In most instances, you will be instructed to remain in your residence, school or other
shelter. If the appropriate response is evacuation, please follow the security alerts/announcements
instructions.
If evacuation from the residence becomes necessary, it will likely involve many more people outside of
Educational Housing Services, and we will work closely with emergency responders to maintain safety for
our staff and residents.
Page 35 of 36
RECOMMENDED EMERGENCY KIT

As weather changes we recommend that all our residents prepare an emergency go kit. A Go Bag should
be packed in a sturdy, easy-to-carry container such as a backpack or suitcase on wheels. Below are some
recommendations on this “To Go Bag”:
 A Go Bag should be easily accessible if you have to leave your home in a hurry. Make sure it is
ready to go at all times of the year.
 It should have copies of your important documents in a waterproof and portable container
(insurance cards, birth certificates, deeds, photo IDs, proof of address, etc.)
 Credit and ATM cards and cash, especially in small denominations. We recommend you keep at
least $50-$100 on hand.
 Bottled water and nonperishable food, such as energy or granola bars
 Flashlight: Traditional flashlight bulbs have limited lifespan. Light Emitting Diode (LED) flashlights,
however, are more durable and last up to 10 times longer than traditional bulbs.
 Battery-operated AM/FM radio and extra batteries
 List of the medications you take (if any) and their dosages. Medication information and other
essential personal items. If you store extra medication in your Go Bag, be sure to refill it before it
expires.
 First Aid Kit.
 Lightweight raingear and mylar blanket.
If you wish to buy a Go Bag you can do so by going to the American Red Cross website and search
Emergency Go Bag.
Page 36 of 36

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LIVING

RESIDENT ADVISORS .................................................................................................................................................5

FEEDBACK OPPORTUNITIES ................................................................................................................................... 6

EHS COMMUNITY .................................................................................................................................................. 7

ARRIVAL & DEPARTURE INFORMATION ................................................................................................................. 9

PREPARE FOR YOUR ARRIVAL ....................................................................................................................................9

RESIDENCE PROCEDURES ..................................................................................................................................... 21

DELIVERY SERVICES .................................................................................................................................................21

MAINTENANCE PROCEDURES .................................................................................................................................26

SAFETY AND SECURITY ......................................................................................................................................... 30

EMERGENCY PROCEDURES .....................................................................................................................................30

STUDENT LIFE DEPARTMENT

INDIVIDUAL EHS RESIDENT

WHAT IS ON THE MEMBER’S SIDE?

ARRIVAL & DEPARTURE

SUGGESTED ITEMS TO BRING

 Wastebasket LAUNDRY SUPPLIES

 Halogen lighting equipment

PARKING GARAGES NEAR THE RESIDENCE

WHEN IT IS TIME TO LEAVE

PREPARE FOR YOUR MOVE OUT

Change your address:

Troubleshooting for MAC users | Troubleshooting for Windows Vista users

 (Word, Excel, PowerPoint, Outlook)

KEEPING NETWORKS SAFE

2-WCBS 13-WNET 26-E!

The Fitness Center is equipped with:

22nd Floor Lounge

32nd Floor Lounge

Safety Cooking Tips:

Using Your Laundry Card is as easy as 1-2-3!

 Name of Person Making Request:

The following conditions must be met:

 Guests For One to Three Nights

 Guests For Four to Seven Nights

IDENTIFICATION CARDS AND KEYS

INSURANCE & MEDICAL SERVICES

CityMD Urgent Care DuaneReade Pharmacy Walk In

MedRite Urgent Care

HEALTH AND SAFETY

REPORTING A MAINTENANCE ISSUES

HOW TO ENTER A REPAIR REQUEST ONLINE

SAFETY AND SECURITY

KERRY ROSE FIRE SPRINKLER ACT

FIRE ALARM PROCEDURES

If the fire is in your room

 Call 911 after you exit the building.

If the fire is not in your room

HOW TO AVOID CAUSING AN ACCIDENTAL FIRE ALARM

SEVERE WEATHER CONDITIONS

Other Important Information:

GENERAL SAFETY INFORMATION

PERSONAL SAFETY TIPS

Metropolitan or Neighborhood Areas

 Do not accept packages from strangers or leave personal belongings unattended.

RECOMMENDED EMERGENCY KIT

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