9/14/23, 10:21 AM Could not access the recognition service when attempting OCR on Windows

Acrobat
Adobe ☰ could not access
Adobe Search Adobe Support

the recognition service

when attempting OCR on
Last updated on 30 Sept 2022

Windows

Problem: Could not access the recognition service

When you attempt to apply optical character recognition (OCR) to a file, you receive the following error:
"Acrobat could not access the recognition service because: Unable to locate the paper capture recognition service."

To fix the error, try the following solutions in the order they appear below.

Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture'
and 'plug_ins' folders in Acrobat
1 Go to the location:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15

For example, for Acrobat, go to:

C:\Program Files (x86)\Adobe\Acrobat\Acrobat\plug_ins\PaperCapture\iDRS15

2 Copy all the files in the folder.

3 Go to the following location and paste the copied files:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

4 Go to the location mentioned in Step 1, and copy all the files again.

5 Go to the following location and paste the copied files:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins

Try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. (You can select the tools from the right panel in Acrobat.)

Solution 2: Uninstall and reinstall Acrobat

You can sometimes resolve the error by uninstalling and reinstalling Acrobat.
Was this page helpful? Yes, thanks Not really

https://helpx.adobe.com/sg/acrobat/kb/acrobat-could-access-recognition-service.html 1/4
9/14/23, 10:21 AM Could not access the recognition service when attempting OCR on Windows

Acrobat
1
could not access
Uninstall Acrobat from your computer:

1. Open the Run command dialog by pressing the Windows key and the R key.
the2.recognition service
In the dialog, type Control Panel and click OK.

when attempting
3. In the OCR
Control Panel, select Program and on
Features, and then select Acrobat from the list of installed programs.

Windows
4. Click Uninstall and follow the prompts to uninstall Acrobat.

2 Reinstall the latest version of Acrobat on your computer:

Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.

More like this

null null
How to Manage
uninstallaccount
and reinstall Acrobat

Adobe for Enterprise

NATIONAL UNIVERSITY OF SINGAPORE

Your plan includes 123 apps and services

+120

Access your apps

Please contact your administrator for help

Learn more

View all your plans

Was this page helpful?

https://helpx.adobe.com/sg/acrobat/kb/acrobat-could-access-recognition-service.html 2/4
9/14/23, 10:21 AM Could not access the recognition service when attempting OCR on Windows

Acrobat could not access

the recognition service
when attempting OCR on
Windows

Legal Notices | Online Privacy Policy

Share this page

ADOBE ACROBAT
< Visit Adobe Help Center
^ Back to top

Learn & Support

Get Started Ask the Community Contact Us
User Guide
Post questions and get answers Real help from real people.
Tutorials from experts.

Ask now Start now

Shop for

For business

For education

For mobile

Experience Cloud Was this page helpful?

https://helpx.adobe.com/sg/acrobat/kb/acrobat-could-access-recognition-service.html 3/4
9/14/23, 10:21 AM Could not access the recognition service when attempting OCR on Windows

Support
Acrobat could not access
the recognition service
Resources

when attempting OCR on

Adobe Account

Windows
Adobe

Featured products Adobe Acrobat Reader Adobe Express Photoshop Illustrator

Ad Ad Ad Ad
ob ob ob ob
e e e e
Change region ∨ on on on on
Fac Tw Lin Ins
eb itte ke tag
oo r dIn ra
k m

Copyright © 2023 Adobe. All rights reserved. /

Privacy / Terms of Use / Cookie preferences / Do not sell or share my personal information / AdChoices

Was this page helpful?

https://helpx.adobe.com/sg/acrobat/kb/acrobat-could-access-recognition-service.html 4/4