SERVICE BULLETIN

Date Issued: 10 Oct 2006

TESTING THE INK OUT SENSORS

Use this procedure to test if an Ink Out Sensors flag works correctly. 1. Remove ink sticks from the ink loaders channels. 2. Place the printer in Diagnostics Mode by:
Service method a. Turning on the printer and as XEROX appears on the screen, press and hold the Back and Help button until Beginning Service Mode Initialization appears. b. Scroll to and execute test Monitor: Sensors Customer method a. While error code displayed, press UP arrow and OK key. b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts). c. Select test 82: Monitor Sensors. Press OK. d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.

SB 740 Product: Phaser 8500, 8550 Operational Groups: OPB, NADC

9,035.43 THRU 9,038.46 INK STICK COUNT FAULTS AND FALSE INK OUT MESSAGES. SOME INK STICKS MAY NOT RELIABLY ACTUATE INK OUT SENSORS
Features on the bottom of genuine Xerox Phaser 8500/8550 brand ink sticks actuate the Ink Out Sensor located at the forward end of each ink stick channel of the printers ink loader. The printer reads each sensor to determine if an ink stick is present and also to count each stick as it passes by the sensor. Some ink sticks may not reliably depress an Ink Out Sensors flag. This can lead to false Ink Out messages as well as Ink Stick Count faults. Using Phaser 8400 ink sticks in a Phaser 8500 or 8550 will also cause 9,03x.4x ink stick count faults. The Phaser 8400 ink sticks do not have the features required to actuate the ink out flags.

3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.) 4. Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel.
Ink Out flag Depress Ink Out flag with pencil eraser

WHAT TO DO
When you service a Phaser 8500 or 8550 printer for: a persistent Ink Out message 9,035.43 Cyan Ink Stick Count Fault 9,036.44 Magenta Ink Stick Count Fault 9,037.45 Yellow Ink Stick Count Fault 9,038.46 Black Ink Stick Count Fault Test the Ink Out Sensors for proper operation. Inspect the Ink Sticks.

Copyright 2006 Xerox Corporation. All rights reserved. XEROX, the stylized X, and Phaser trademarks of Xerox Corporation in the United States and/or other countries.

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5. If the sensors are not working properly, follow standard service procedures and replace the ink loader assembly. 6. If the ink out sensors work correctly, identify the ink stick(s) being used in the printer.

If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly. If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer. If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.

IDENTIFYING INK STICKS

Xerox Phaser 8500/8550 Ink

Symbolic shapes Interlocking ends Smooth ski-jump bottom Single notch on guide rail (not found on
Phaser 8400 ink sticks)

Slot number molded in bottom: 1, 2, 3, 4

Media Science Ink (non Xerox Ink)

Squarish shapes Flat ends Flat bottom Two symmetrical, flat-bottom rails with notch Slot number molded in bottom: 1, 2, 3, 4
Inknara Ink (non Xerox Ink)

Note: Xerox is not financially responsible for the incorrect operation of its products caused by the use of nonXerox ink.

Symbolic shapes that duplicate Xerox shapes Ends do not interlock Layered bottom with cylindrical guide rail Notch on both ends of guide rail Color and Slot numbers molded in bottom:
Y1, C2, M3, K4 Xerox Phaser 8400 Ink

PART INVENTORY STRATEGY

None

TME

Symbolic shapes Interlocking ends (different from 8500/8500) Smooth ski-jump bottom No notch on end of guide rail Color number molded in bottom: 1, 2, 3, 4
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