BRIEF BIOGRAPHY

The purpose of this exercise is to assist me in getting acquainted with you. The data will not be shared. Please
answer the questions with this purpose in mind.

Name: Janine Sharp

Preferred Name: Janine

Phone Number to reach you: Only in case of urgent need.

Background and Education: Currently I am in a Senior Accountant II position at a family-owned automobile

company. I am in two classes this semester and that will conclude my MBA.

Preferred Contact: email: email sharpj82@students.rowan.edu

Employer:__Holman_____Employer Sponsored? Y or N= Yes

Employer Location: __Maple Shade, NJ____________________________________

Job Title, Responsibilities: ________Senior Accountant II __

_• Support leadership in providing guidance to the Internal Control staff.

• Prepare complex account reconciliations, including bank reconciliations.

• Review Internal Control staffs’ account reconciliation preparation for completeness and accuracy
monthly.

• Review external departments’ account reconciliations to support complete and accurate financial
reporting.

• Responding to information requests and assisting with internal and external audits.

• Maintain oversight of company policies and operating procedures.

• Ensure proper disclosures in external financial statements according to GAAP.

• Prepare and/or approve any necessary journal entries, Assist with any closing related items.

• Review and approve invoices.

• Work with other departments in updating and improving existing procedures and processes.

• Mentor and train new employees throughout the onboarding process.

• Coordinate and lead various projects as needed.

• Collaborate with other departments to implement the appropriate accounting for company operations
and transactions.

What is your undergraduate academic major and/or the field of emphasis?_

BS Organizational Management

Any previous degrees and schools you attended __associate degree completed in 1992 at Pennsylvania College
of Technology. Waited too long to finish my bachelor’s degree. Went back in January of 2020 and completed
in June 2022.

Your career goals _____Manager level.

Your current and previous work experience(s)? 17 years in accounting.

Any Comments or Suggestions on what you want out of the Course: Examine the ways in which companies
can incorporate quality analytics into their current quality management systems to promote ongoing
development, pinpoint areas for improvement, and improve decision-making.
 Project Statement: Enhancing Product Quality and Customer Satisfaction through Predictive
Quality Analytics at Toyota Motor Corporation

In the automotive industry, Toyota Motor Corporation is renowned for its commitment to
reliability and quality. This proposal outlines a quality analytics term project undertaken by Toyota as
part of its continuous improvement initiatives. The project aims to utilize predictive quality analysis to
enhance both customer satisfaction and product quality. The primary objective is to employ predictive
quality analytics to proactively detect and address potential quality issues, thereby improving product
quality and enhancing customer satisfaction. The study will involve examining historical quality data
related to manufacturing processes, product issues, and customer feedback. Predictive algorithms will
be developed to identify and mitigate quality issues before they arise, informing proactive quality
improvement measures. The effectiveness of predictive quality analytics in elevating customer
satisfaction and product quality will be evaluated.

The project methodology follows a comprehensive approach comprising phases for data
collection, analysis, modeling, and assessment. Historical quality data will be collected from various
sources, including manufacturing procedures, product inspections, warranty claims, and customer
feedback channels. The collected data will undergo cleaning, preprocessing, and integration to ensure
accuracy and consistency. Exploratory analysis will be conducted to identify trends, connections, and
potential reasons for quality problems. Measures such as accuracy, precision, recall, and F1-score will be
used to assess the reliability of predictive models.

The research will employ a variety of analytical tools and techniques, including statistical
methods for data exploration and hypothesis testing, machine learning methods such as logistic
regression, decision trees, random forests, and neural networks for predictive modeling, and data
visualization technologies such as Matplotlib, seaborn, and Tableau to visualize insights and trends.

Toyota Motor Corporation has the opportunity to leverage predictive quality analytics to
enhance customer satisfaction and product quality through the proposed quality analytics term project.
The project aims to drive operational efficiency and cost savings while achieving significant
improvements in quality performance using advanced analytical tools and methodologies. With a robust
methodology and extensive use of analytics, the project is poised to deliver measurable outcomes and
strengthen Toyota's reputation as a leader in quality and innovation.