Community/ Product/

Sales Customer Productivity Inventory Profitability Team Attendance Cleanliness Market

Revenue Satisfaction Management
Engagement Knowledge

Wafa (Rawang)

4 5 5 4 3 4 5 5 4

Sya (AIA)

2 4 4 5 5 3 5 5 3

Jessica (Platinum)

3 2 4 4 4 3 4 5 3

Fatma (Prestige)

5 5 4 2 5 5 4 2 4

Poor-1
Fair-2
Good-3
Excellent-4

Poor- below 29
Fair-30-35
Good-36-40
Very Good-41-45
Excellent-46-50
 Overall
Character
Remarkable Work/ Exceptional Things to Improve Score

Manage to train multiple staff for the café

and ensuring standards are always met. Understanding how to lessen our company
Manage to create new drinks/ menu. expenses. (OT, uneccesary expenses)
5 Handling events for the café. 44 Very Good

Managing Inventory & admin works.

Attention to details & standards. Usage of phone affects productivity.
4 Attentiveness in customers. 40 Good

Engagement w/ the Spaces community &

est team.
Too many leaves/ early out applied in the
span of first Q of work.
Making reports for profit/ loss & expenses. No result on Google review or any
3 Controlling inventories customer satisfaction from the customers. 35 Fair

Managing multiple orders/ events. Maintaning Cleanliness during peak days/

Finding ways to earn more sales & revenue. hours.
5 Great realtionship w/ Spaces & Customers. Inventory management. 41 Very Good
 Fatma

SALES REVENUE
5

CUSTOMER SATISFACTION
5

PRODUCTIVITY
4

INVENTORY
MANAGEMENT
2

PROFITABILITY
5
COMMUNITY/ TEAM
ENGAGEMENT
5

ATTENDANCE
4

CLEANLINESS
2
PRODUCT/ MARKET
KNOWLEDGE
4

OVERALL CHARACTER
5
 Fatma (Prestige)

CUSTOMER SATISFACTION

Great google reviews.

Multiple mentions on social media.

PRODUCTIVITY
As Prestige is always busy we know that
Productivity is high. However, we have to
arrange time to plan important matters

INVENTORY MANAGEMENT Ordering is always last minute although

we understand that the crowd is
undpredictable. However given the
amount of space ordering/ stocks should
be well done.

Profitability in Spaces Prestige is low due

PROFITABILITY to the profit sharing and the number of
KA, but due to high volume and events
Prestige is highly profitable café. We have
to think of to maintain or to get more
profit in this.

COMMUNITY/ TEAM ENGAGEMENT Fatma manage to have a great relationship

w/ spaces and all Spaces and other
Prestige tenant. This should be maintain
and utilized to find more opportunity with
this relationship. (PTTEP etc)

ATTENDANCE Although we know Fatma always goes

back late, but due to the crowd of
Prestige, Fatma have to ensure that by
8:30 everything is well prepared.

Prestige have to work on cleanliness and

CLEANLINESS take it seriously. The whole workstation is
a total mess which is not nice to see by
customers. This should change
immidiately
PRODUCT/ MARKET KNOWLEDGE Fatma is well knowledgeable in terms of
the café product. However, Wafa should
understand more on the market and
where we stand

Fatma work ethic, passion and

commitment is unquestionable. There was
so much improvement on her temper and
OVERALL CHARACTER manage to accept criticism/ complaints or
corrections overtime without being
defensive.
However, temper or some manners should
be improved as you are the face of EST,
conflicts should ALWAYS be avoided no
matter what.
 Wafa (Rawang)

Increased more sales by catching

SALES REVENUE customers for breakfast, Tea time , dinner
on weekdays.
EST Brew Jrs./ Best Day and also collab w/
neighbour shops
Continue to provide best service & ensure
CUSTOMER SATISFACTION to ask feedback from customers. Not only
you but by the whole team.
PRODUCTIVITY

INVENTORY MANAGEMENT

PROFITABILITY

COMMUNITY/ TEAM ENGAGEMENT

ATTENDANCE

CLEANLINESS

PRODUCT/ MARKET KNOWLEDGE

OVERALL CHARACTER
 Sya (AIA) Jessica (Platinum)

Increased volume for coffee, toast and

croffle.
Grab delivery & Beep delivery by 1st week Increased sales through events, meeting
of June room orders.
Always be alert, smile and ask feedback to
Always be alert, smile and ask feedback to customers. Push google review as this is
customers. important for Platinum
 Fatma (Prestige)

Continue doing whatever you do!

Continue to provide best service & ensure
to ask feedback from customers. Not only
you but by the whole team.

Prepare order on the last week of every

month to be given on 1st day of every
month.