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My SMM
My SMM
CASE 8:
Context
Democrata is a clothing store in Lebanon aiming to expand amidst economic challenges
such as political instability and an influx of Syrian refugees.
● Despite these hurdles, Democrata has achieved revenue and profit growth through
competitive pricing and valuable brand focus.
● The analysis covers the global and Lebanese apparel industry, discussing consumer
spending, import trends, and the impact of fast fashion brands.
● It provides insights into Democrata's operations, business structure, and financial
position, exploring growth options like expansion into Tripoli or Koura District.
● The key question addressed is the optimal growth strategy for Democrata in
Lebanon's challenging garment industry.
This case analysis examines Democrata, a clothing store in Lebanon, which was looking to
expand its business.
Despite Lebanon's challenging economy, marked by political instability and the influx of
Syrian refugees, Democrata has seen revenue and profit growth, thanks in part to
competitive pricing and focus into valuable brands.
The case analysis examines the global and Lebanese apparel industry, highlighting factors
such as consumer spending, import trends and the impact of fast fashion brands.
Finally, the case analysis raises questions about the best growth strategy for Democrata in
the context of Lebanon's challenging garment industry.
● Positive Performance: Democrata’s revenue and net profit grew steadily from 2013
to 2015.
● Net Revenue: Increased from $871,000 in 2013 to $950,000 in 2015.
● Net Profit: Rose from $126,000 to $143,000 in the same period.
● Competitive Pricing: Products are priced 10%-20% lower than stores in Batroun
and up to 30% lower than stores in Beirut, attracting a broad customer base.
● Loyal Customer Base: Demonstrated by frequent visits and bulk purchases.
● Brand Success: Democrata has successfully built its own brand, Parkland,
particularly known for its popular men’s footwear line.
Slide 1:
Whether the positioning process is directed at a new brand not yet introduced or
repositioning one that already exists, it is important to develop a clear understanding of the
positioning of the existing brands in the competitive set.
Slide 2, 3:
The 1st one is positioning grid(or perceptual map) and the second one is value curve
The positioning grid provides visual representation of where different brands or goods stand
within the competitive set with respect to two (usually) key characteristics.
If there is more than 2, it will be multidimensional grids
Slide 4: Now, let take an example for a better understanding of the positioning grid.
Normally, when talking about a product customers will think about 3 names or fewer than 3.
Let's take chocolate as an example, can you give me 3 chocolate brands you are thinking
about right now?
This is the reason why most brands have little or no position in the minds of many
consumers
Slide 5:
Lấy ví dụ 1 cái map, chỉ vào 2 cái xa nhau nhất bảo là customer seeing these 2 brands very
different, because their locate far from each other.
Slide 6: And with brands that are located near each other, it means the intensity of
competition between these stores is likely to be considerably greater than for those that
occupy widely divergent positions.
Slide 7:
And there are empty spaces in the positioning grid, that means there possible opportunity
For launching a new brand or repositioning an existing brand.
So, how do we actually develop the positioning grid, as i say before, we learn about the tools
that can do this for us, in BRM course, now I will just remind you guys about what each tool
can do.
The value curves show that, among other things, Sears and J.C.Penney choose to com-
pete by reducing their level of customer service, ambience, category depth, and fashion-
ability, presumably in order to deliver increased value for money. Neiman Marcus offers
higher levels of customer service, ambience, category depth, and fashionability, presum-
ably because the target customer it seeks to serve is willing to pay for these attributes.
Chapter 6:
Case 5:
Q2: Describe the consumption behaviour for snacks in India. What was Snaqary's chosen target
audience? Evaluate their target market.
Snack consumption behavior in India
Indians have a long-standing habit of snacking, which is an important part of their busy lives.
Snacking is not limited to a specific time or place like main meals, and takes place in many
different situations, from snacking between meals to entertaining guests. Therefore, shoppers
seek variety in types and flavors to meet the needs of many different audiences.
However, snacking habits are changing. Consumers, especially Millennials and Gen Z, are looking
for healthier snacking options. They prioritize products that are nutritious, low in calories, low
in sodium, and high in fiber and protein. This trend has become even more evident after the
COVID-19 pandemic, when consumers are more concerned about the health and nutritional
value of food.
Mintel research shows that 85% of Indian consumers desire a healthy snack option, although
71% still value taste over health. This represents a great opportunity for brands that can
combine delicious taste and nutritional value.
Longstanding Habit: Snacking is a key part of the Indian lifestyle, enjoyed throughout the day
and in various social settings.
Shifting Preferences: Consumers, particularly younger generations, seek healthier options with
high fiber, protein, and lower calories/sodium.
Post-Pandemic Focus: Health and nutritional value are increasingly important.
Market Opportunity: Brands can win by offering tasty & nutritious snacks.
● Housewives: They control family purchases and influence long-term brand preference.
Market Challenges
● Competition: Big brands & small direct-to-consumer players
● Picky Consumers: Demand tasty, healthy & affordable snacks
● E-commerce: High potential but requires significant marketing investment.
Case 4:
Issues:
● Campbell needs to determine the most effective way to understand consumer
thinking.
● Campbell needs to evaluate the potential costs if its rebranding of iconic Campbell
soups fails.
● Campbell needs to determine how to handle the risks inherent in the process of
researching and launching new brands.
● Campbell is considering investing in EEG or fMRI to validate current market research
efforts, including recall and biometric methods.
● Campbell is considering applying the findings across all soups at once or conducting
a limited trial of brand changes in certain varieties.
● Campbell needs to evaluate whether the new brand design could be easily conceived
by a designer with good intuition.
Q4. (Tuyết Nhi) What are the issues that should be considered when looking at
marketing research methods?
● Accuracy and reliability of self-reported data: Traditional market research
methods such as television viewership assessments, focus groups, and consumer
surveys often rely on self-reported data. However, these methods may not accurately
capture consumers' actual thoughts and behaviors because the conscious mind may
have difficulty recalling and accurately expressing experiences during past.
● Understanding the subconscious mind: Market research is increasingly focused
on exploring consumers' subconscious minds to understand their true thoughts,
feelings and motivations. Techniques such as recall, biometric methods and
consumer neuroscience are used to tap into this subconscious information and
provide greater insight into consumer behavior.
● Ethical considerations: Consumer neuroscience, a relatively new field that uses
neuroscience tools to study consumer behavior, has raised ethical concerns. Some
people believe that it is ethically inappropriate to use these tools to manipulate
consumers into buying more products.
● Costs and benefits of different research methods: Different market research
methods have different costs and benefits. For example, fMRI provides detailed
images of brain activity but comes at a significantly higher cost than EEG.
Businesses need to carefully consider cost-benefit factors when choosing the
research method that best suits their needs.
● Apply research findings: Businesses need to determine how best to apply research
findings to their marketing strategy. This may involve changing products, marketing
messages or pricing strategies.