Chat Transcript

Hi Team,

22 Apr, 12:07:48 PM
Visitor Details

#6335790 Operations
Email: operations@kubrii.com

Department: Books ME
Operator: Madhumitha C

Website: https://books.zoho.com/app/745838592
Operating System: Microsoft Windows

Browser: Google Chrome

Device: Desktop
Average Response Time: 20 Secs

Chat Duration : 00:20:30

Chat Transcript

Operations Hi Team, 12:07:49 PM

Madhumitha C Hello there :) 12:07:55 PM

Operations I Have required expert support to Whatsapp Integration in my Zoho Books 12:08:14 PM

Could you please suggest? 12:08:32 PM

Madhumitha C One moment please 12:08:44 PM

Operations what happen? 12:11:46 PM

Madhumitha C https://www.zoho.com/ae/books/help/integrations/whatsapp-integration.html 12:11:58 PM

Operations i am waiting from your reply 12:12:00 PM

Madhumitha C Please refer to the link for detailed information on how Whatsapp integration works in Zoho Books 12:12:20 PM

Please make sure that your WhatsApp account is a business account, only then you will be able to 12:12:59 PM
integrate.

Operations we tried this process but not able to link from Facebook account? 12:13:36 PM

Madhumitha C Is there any error or issue that you are facing? 12:14:54 PM

Operations is sharing a file with you

12:15:47 PM

image.png(407.68 KB)

we tried to link our FB account on 19th April, it shows suspended

Just a moment, let me have this checked for you, please wait. 12:17:35 PM

Operations ok 12:19:28 PM

please 12:19:40 PM
Madhumitha C In regards to this issue you need to have this checked with Facebook support team, they will be in a
12:20:44 PM
better position to assist you with the issue and then you can have it integrated with Zoho Books.

Operations Is there any possible to get Zoho expert support to connect my system in remote to fix this issue ? 12:23:42 PM

Madhumitha C Please note that this issue is not from our end, this error is related to Facebook hence we will not be in a 12:25:36 PM
position to fix this issue. Kindly get in touch with Facebook support team.

Operations ok 12:25:59 PM

Madhumitha C Is there anything else I can assist you with? 12:26:47 PM

Operations No 12:26:57 PM

bye 12:27:32 PM

Madhumitha C Okay 😀 If you have any further questions, please feel free to contact us. Have a wonderful day.
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