Parkton, NC 28371 | 2246459017 | renellr2015@gmail.

com |
WWW: www.linkedin.com/in/renellr2022 | WWW: https://bold.pro/my/renell-r-granville-102222

RENELL GRANVILLE

PROFESSIONAL Dynamic and results-driven leader with over 15 years of experience in higher education,
SUMMARY specializing in enrollment and retention, account management, and admissions training and
development. Skilled in private and public institutions, including non-profit and for-profit
education sectors. Effective leader and problem-solver dedicated to the success of
coordinating and monitoring operations across various departments, streamlining operations
to decrease costs, and promote organizational efficiency. Supports efficient operations by
handling day-to-day needs independently and collaborating effectively with both students
and professional staff. Dedicated to exceeding performance expectations and driving
improvements to meet new trends in students' needs.

SKILLS ● Recruiting and Retention ● Community Outreach ● CSM (Moodle, Blackboard)

● Diversity and Inclusion ● Performance ● Computer Skills (Microsoft
● Teamwork and Management Office, Google Suite, Slack,
Collaboration ● Budgeting Zoom)
● Training and Development ● CRM Proficiency
(Salesforce, CampusVue,
Tableau)

WORK HISTORY STUDENT MANAGER 04/2019 to Current

Auguste Escoffier School Of Culinary Arts, Schaumburg, IL (Remote)
● Conduct one-on-one meetings for admissions advisor, providing constructive feedback and
guidance aimed at facilitating streamlined student matriculation and professional growth.
● Develop strong relationships with internal and external constituencies including but limited
to faculty, staff, and US Department of Education to provide additional resources and
opportunities for students.
● Increased student engagement by facilitating live virtual sessions and innovative outreach
strategies maintain engagement during onboarding experience.
● Evaluate key institutional trends, suggesting changes to streamline operations while
maintaining high standards of service delivery.
● Manage various administrative tasks for efficient operation of departmental forecasting, file
review, and reporting.
● Empower students to excel in their professional journey with consistent outreach and to
educational resources and professional advisement and coaching.

ADMISSIONS ADVISOR/REPRESENTATIVE 01/2019 to 04/2019

Tricoci University Of Beauty Culture, Glendale Heights, IL
● Coordinated campus open houses, workshop and recruitment events resulting in increased
 community and student interest.
● Enhanced overall student satisfaction by providing exceptional customer service and
guidance throughout the admissions process.
● Managed relationships with high schools, college fairs, and community organizations to
promote program offerings and increase product awareness.
● Reviewed applications and conducted interviews to assess applicant qualifications, ensuring
a competitive incoming class each year.
● Maintained accurate records of all applicant information, ensuring efficient communication
between various departments within the institution.
● Provided ongoing support to enrolled students through regular check-ins and progress
meetings, contributing to higher retention rates.

NATIONAL ADMISSIONS CONSULTANT 04/2013 to 12/2018

Colorado Technical University, Schaumburg, IL
● Supported diverse student populations by creating inclusive recruitment strategies and
targeted outreach efforts.
● Consistently exceeded yearly enrollment start goals, achieving an impressive 60%
conversion rate.
● Guided families through the decision-making process by providing accurate, timely, and
empathetic responses to questions or concerns about program offerings and admission
policies.
● Explained institution's fee structure, amenities, courses offered and facilities to prospective
students and parents.
● Developed comprehensive training protocols for new advisors, ensuring consistent
messaging and practices across the admissions department.
● Cultivated a culture of continuous learning, ensuring the team stayed up-to-date with
industry trends and best practices.
● Mentored junior admissions advisors in professional development opportunities, fostering a
supportive environment that values growth and collaboration within the team.

EDUCATION Webster University, Saint Louis, MO

Master of Arts, Management & Leadership, 03/2007

McKendree University, Lebanon, IL

Bachelor of Arts, Psychology, 05/2001