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Overview of Order Management and Fulfillment

Part 1 Introduction
Order Management and Fulfillment Implementation

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Learning Objectives

After completing this lesson, you should be able to:

• Explain the business flows that the order management and fulfillment applications
enable.
• List the applications that make up the order management and fulfillment flow.
• Explain the front-end and back-end integrations with Oracle Fusion Order Management
Cloud Service.

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Topics

• Order Management and Fulfillment Business Flows

• Functional Architecture
• Front-End and Back-End Integrations within Order Management and Fulfillment

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Order Management and Fulfillment Business Flows

• Physical goods
– Shipment from a warehouse
– Dropship
– Back-to-back
• Non-physical goods (services)
• Returns
• Transfer orders
• Change orders

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Business Flow: Physical Goods

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Business Flow: Nonphysical Goods

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Business Flow: Return Order

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Business Flow: Transfer Order

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Business Flow: Change Order

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Topics

• Order Management and Fulfillment Business Flows

• Functional Architecture
• Front-End and Back-End Integrations within Order Management and Fulfillment

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Order-to-Cash Process

APPROVALS
TRANSPOR- ORDER
TATION PROMISING
CREDIT PLANNING
VERIFICATION ORCHESTRATE
FULFILLMENT
COMPLIANCE SHIPPING,
SCREENING INVENTORY,
RECEIVING
ORDER
PRICING EXPORT/IMPORT
DOCUMENTS

PRODUCT
CONFIGURATION
TRANSPORTATION
EXECUTION
SOCIAL
NETWORKING
ORDER INVOICE &
CAPTURE COLLECT

Capture & Book Promise Orchestrate

Order Pricing Configuration Global Order Trade Transportation Inventory/Account

Promising Compliance Management Management

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Order Management and Fulfillment Flow
Capture Orders Fulfill Orders

Orchestration
Infrastructure

Enter Orders

Manage External
Submit Orchestration Interface Layer
Transform
Orders Orders Process
Assignment

Integrations
External (Not
Import Orders Oracle Fusion Oracle
Fulfillment Fusion)
Systems Fulfillment
Systems

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Topics

• Order Management and Fulfillment Business Flows

• Functional Architecture
• Front-End and Back-End Integrations within Order Management and Fulfillment

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 Order Management Integrations Transportation
Shipping,
Procurement,
Management, Global Inventory
Trade Management, Management,
Credit Check, Sales, Receivables,
Projects Receiving

Published Events
Order, Ship, Bill, Receive, PO, and
Oracle Cloud
Sales Order, Order Order Status Applications
CPQ

Fulfilment
Status,* Change Order Oracle Order
Capture

Management Order and

API E-Business
Cloud Gateway
Order Status* Suite
Customer-Specific or OHS
Other
Customer-Specific
Other

LEGEND
Usage
Integration among Oracle Fusion applications or
to other Oracle applications
Integration using web services
Sample integrations provided
*
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Business Case: End-to-End Flow

Vision Corporation is a high-tech manufacturer that captures orders for standard items, kits,
and configured models from multiple channels. Some items are manufactured in-house and
shipped from its facilities. Vision also fulfills orders using drop ship and back-to-back
fulfillment. After the orders are fulfilled, the invoices are sent to the customer.

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Summary

In this lesson, you should have learned how to:

• Explain the key features of Order Management
• Identify the interactions between Order Management, Pricing, Configurator, Shipping,
Global Order Promising, and Receivables
• Explain the front-end and back-end integrations with Order Management

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