KEY FOR TEACHER'S HANDOUTS EEE5

Handouts for teachers English for Electrical and Electronics Engineering 5
ANSWER KEYS FOR TEAHCER’S HANDOUTS
UNIT 1: COMPANIES IN ELECTRICAL AND ELECTRONICS

FIELDS
I. VOCABULARY
Practice 1:
1. corporation
2. establish
3. headquarter
4. multinational
5. revenue
6. mission
7. specialization
8. subsidiary
9. vision
10. operate
11. contribute
12. cooperate
13. encourage
14. creativity
15. innovation
Practice 2:
1. founded/ established/ started
2. headquarters/ head office
3. specializations
4. products
5. subsidiaries/ affiliated companies
6. employees
7. (annual) revenue
8. vision
9. mission
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Practice 3:
1. headquarters / headquartered
2. employs / employees
3. specialization of / specializes in
4. cooperation / cooperate
5. create / creativity
6. innovation / innovative
Practice 4:
1. employees
2. specializes
3. headquartered
4. operates
5. competitor
6. contribute
7. cooperation
8. innovative
9. encourages
10. respect
11. rewards
12. established
13. revenue
14. mission
15. culture
II. LANGUAGE FOCUS

Practice 1:
1. Microsoft was established by Paul Allen and Bill Gates on April 4, 1975.
2. 82,000 people are employed to work worldwide by LG Electronics.
3. LG Electronics brand and a new corporate logo were adopted by GoldStar in 1994.
4. Canon was listed as number 25 among the world’s most respected companies by Financial
Times.
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5. Employees are encouraged to work on their personal projects under “Blue Sky” program
by Apple.
6. Apple is considered as the biggest Samsung competitor in the world by the president.
7. The employees who do their jobs well are rewarded with large product discounts by
Apple.
Practice 2:
1. designs
2. manufactures
3. is headquartered
4. was established
5. was called
6. was changed
7. employs
8. operates
9. was acquired
10. provides
Practice 3:
1. suppose/ think/ believe/ consider
2. opinion
3. obvious
4. concerned
5. sure/ certain
6. viewpoint
7. according
8. seems
Practice 4:
1. A 🡺 In
2. B 🡺 as
3. C 🡺 employs
4. B 🡺 is created
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5. A 🡺 From
6. B 🡺 operated
7. A 🡺 in
8. C 🡺 contributes
9. B 🡺 was founded
10. D 🡺 on
III. LISTENING
Practice 1:
1. 1990
2. 450
3. electronics
4. applications
5. competitors
6. installations
7. feedback
Transcript:
In the heart of Europe, in the Czech Republic, the country that has brought such inventions to
the world as contact lenses, the propeller, polarography, and nanofiber. The Jablotron company
was established in 1990. From a firm with only four founding employees, it has grown into an
enterprise with 450 employees and stands among the leaders in the global production of electronics
alarms. The greatest advantage of Jablotron is its own development department. Here we pay great
attention to every detail of future products. All of them have to pass through tests. It goes without
saying that our products are supported by applications for setting them up and remoted
administration. We carefully listen to our customers and their needs. It helps us introduce products
into the market that are always a few steps ahead of our competitors. Thousands of installers take
courses at our Academy every year where they gain valuable advice on high quality installations.
Thanks to the enthusiasm of our employees and feedback from our customers, our alarms regularly
receive awards at prestigious trade fairs all over the world.
Practice 2:
1. 1972
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2. 500
3. sensor technology
4. robotics
5. electric sensors
6. China
7. 97%
8. innovative products
Transcript:
Contrinex whose corporate headquarters are in Corminboeuf near Fribourg, Switzerland, was
founded in 1972 by the engineer Peter Heimlicher. From a one-man operation, this active
entrepreneur and pioneer has built a business with more than 500 employees. Today, Contrinex is
the world market leader in miniature sensor technology. Important customer sectors include the
engineering industry, automotive manufactory, robotics and aviation. Due to their excellent
reliability, Contrinex’s sensors can also be found in many wind power installations. The company
is the leading manufacturer of inductive and photo electric sensors as well as safety and RFID
systems. Sensors from the Swiss high-tech company are used in rough, hot or cold environments
and wherever space is tight and pressure is high. The trend towards a networked constantly
communicating world was recognized early by Peter Heimlicher with a development of intelligent
sensors.
The company now operates production facilities in Switzerland, Hungary, China and Brazil and
sells its products in over 60 countries. Exports account for about 97%. In autumn 2012, Annette
Heimlicher, the daughter of the founder took over operational responsibilities as CEO and set
ambitious goals for the future. Contrinex ensures its long-term success by a consistent orientation
towards future markets, new innovative products and a focused export strategy.
IV. READING
Practice 1:
Exercise 1:
1. T
2. F (Every month 🡺 Every three months/ Quarterly)
3. F (90% 🡺 100%)
4. F (different 🡺 the same/ similar)
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5. T
6. T
Exercise 2:
1. teamwork
2. celebratory fund
3. objective
4. engaging employees
5. independence
6. development
Practice 2:
1. In 1936
2. imaging solutions
3. 51
4. $4.23 billion
5. patented technology
6. number 30 (30th)
7. Financial Times
VI. WRITING
Practice 1:
1. Sony Corporation was founded in 1946 by Akio Morita and Masaru Ibuka.
2. LG Electronics is headquartered in Seoul, South Korea.
3. Intel specializes in computer components, mobile microprocessors and related accessories.
4. LG Electronics employs 82,000 people working in 119 affiliated companies worldwide.
5. Sony has four business groupings, including Electronics, Motion Pictures, Music and
Financial Services.
Practice 2:
1. LG Electronics is a South Korean multinational electronics company which was founded
by In – Hwoi Koo in 1958.
2. Sony is the electronic business unit of the parent Sony Group and headquartered in Tokyo,
Japan.
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3. Some products which are offered by Hitachi include air conditioners, refrigerators and
LCD projector.
4. HP Inc. focuses on selling personal computers to businesses and consumers.
5. Intel operates through three major segments, including PC Client, Data Centre, Software
and Services Operating.
UNIT 2: SMART PRODUCTS

I. VOCABULARY
Practice 1:
1. accelerometer sensor
2. gyroscope sensor
3. activate
4. certify
5. compatible
6. diameter
7. infrared
8. integrate
9. monitor
10. processor
11. resistance
12. resolution
13. synchronize
14. feature
15. operating system
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Practice 2:
1. recognition / resolution
2. processor / operating system
3. activated / integrated
4. detect / track
5. adjust / attach
Practice 3:
1-A, 2-B, 3-A, 4-A, 5-B
1. adjusted 🡺 integrated
2. control panel 🡺 heart rate monitor
3. sensors 🡺 features
4. resolution 🡺 size
5. operating system 🡺 processor
Practice 4:
1. Processor
2. Gadget
3. Compatible
4. Resolution
5. Features
6. Certified
7. Gyroscope
8. Resistance
9. Monitor
10. Recognition
II. LANGUAGE FOCUS

Practice 1:
1. Google, established in 1998, is one of the biggest technology firm.
2. Nintendo’s SNES, announced at CES last month, costs $79.99.
3. Dell's Alienware, integrated with 8GB Nvidia GTX 1070, is a gaming laptop.
4. This smart lock designed by Eclipse Inc can connect to your smartphone.
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5. The system uses a signal-emitting communicate with a sensor attached inside the watch.
6. The Galaxy S8 smartphone running Android 7.0 Nougat is a part of the Samsung Galaxy S
series.
Practice 2:
1. from
2. to
3. both
4. like
5. Whereas
6. the same
7. in contrast
8. as expensive as
Practice 3:
1. A 🡺 announced
2. C 🡺 developed
3. D 🡺 like
4. A 🡺 running
5. D 🡺 found (D 🡺 Ø)
6. B 🡺 to
7. A 🡺 supported
8. D 🡺 as
9. C 🡺 In
10. B 🡺 washing and drying
III. LISTENING
Practice 1:
Keys: 1-C, 2-A, 3-C, 4-B, 5-D
Transcript:
Lattis - a San Francisco based company is hoping to give your bike a major upgrade to
insecurity. At CES the company announced its Ellipse smart bike lock which aims to secure
your bike like an armored car. This Ellipse has military-grade construction, accelerometer,
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Bluetooth and a battery. This allows the lock to detect its location whether someone tries to
break into it and provide convenient keyless entry all through an accompanying app. On the
exterior, the lock is a solar panel to recharge the batteries. Apparently just one hour sunlight
gives the Ellipse enough power for a week. There is also crash alert feature which can alert up
to three friends in case you get into a dangerous crash, it even sends the location. The Ellipse
has keyless entry which is not only convenient for owners, but allows access to be granted for
friends for bike sharing. The Ellipse smart bike lock will cost $199 US and be available to
purchase in the first half of 2017.
Practice 2:
1. electronic devices
2. motion sensor
3. alert
4. detect
5. activate
6. 5000 feet
Transcript:
Life Smart provides you and your family with a safe, comfortable and colorful home
environment. Simply connect any of your existing electronic devices with the easy-to-setup
Life Smart station and take control of your surroundings with the Life Smart app. Every electric
device is now available at your fingertips. Bringing you peace of mind and comfortable life
style. Life Smart open-closed and motion sensor are ideal for home security. They can notify
you when a door or a window accessed or if something is moving in your home, Life Smart
then send you and alert wherever you are. Travel with the assurance that your home is secure
with Life Smart. Life Smart is also your personal home assistant. Environmental sensor will
detect changes in light, temperature and humidity and automatically activate appliances to
improve your home on the apps. Distance is never an issue with Life Smart which features a
range of over 5000 feet square. From anywhere in your home, Life Smart only needs one
station to run sensors, cameras and outlets.
Practice 3:
1. 7 inches
2. $350
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3. chip
4. adjust sound
5. smart home devices
Transcript:
Apple Home Pods are landing in December. Apple unveiled a seven-inch tall smart speaker that
uses Siri. It comes in black and white and costs more than twice as much as the competition.
One Apple Home Pod will set you back $350 but Apple’s saying you’re going to have the better
sound out of the speaker than you would from the Amazon Echo, so you can turn it up without
distortion. And it has the same chips inside as an iPhone. So that’s a big brain for the speaker.
It uses those smarts to adjust sound to fit your environment, it knows if you put in against the
wall and it will direct the sound accordingly. With Siri, you can ask it to play the music similar
to your interests or ask questions about the songs, artists or add a track to a playlist. It still does
all those other typical assistant things like getting news, or setting reminders, and control other
compatible smart home devices. But if you’re feeling creeped out by having six Internet
connected microphones in your home, Apple says all Siri’s commands are sent anonymously
with end-to-end encryption.
IV. READING
Practice 1:
Exercise 1:
1. platinum, leather, metal
2. 39.9 mm
3. 20 mm
4. 1.2 inches
5. 360 x 360 pixels
6. 1 GHz ARM Cortex-A7 dual-core
7. 4 GB
8. Wi-Fi, NFC, Bluetooth 4.1
9. Tizen
10. $450
Exercise 2:
1. platinum coating
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2. leather
3. heart-rate monitor
4. S-Health app
5. Android
Practice 2:
1. electrical appliances
2. virtual assistant component
3. lighting system
4. barometer sensors
5. Environmental parameters
6. Sleep setup
VI. WRITING
Practice 1:
1. Acer Aspire is cheaper than Lenovo ThinkPad.
2. Apple iPhone 7 Plus’s screen size is similar to Samsung Galaxy S7 Edge’s.
3. The i7 Broadwell-E processor is not as fast as the i7 SkyLake processor.
4. Samsung Gear 2 features a 2MP camera with auto focus. In contrast, there is no camera in
LG G Watch.
5. Both LG LED 4K TV and Samsung LED 4K TV come with facial and voice recognition.
Practice 2:
1. Asus ZenWatch 3 runs the same operating system as Huawei Watch.
2. Apple Watch Series 2 features built-in GPS, so you can track your runs without the help of
a companion device.
3. Snapdragon Wear 2100 processor powering (which powers) ZenWatch 3 consumes less
energy than the Snapdragon 400 in ZenWatch 2.
4. Samsung Gear S3 is waterproof and has a better interface than Android Wear
smartwatches.
5. Both Huawei Watch 2 and LG Watch Sport have a mix of sensors, including accelerometer,
barometer, gyroscope, and heart rate monitor.
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6. No matter which model you choose, there are two physical buttons (which are) found on
the right side of the Apple Watch.
UNIT 3: INSTALLATION
I. VOCABULARY
Practice 1:
1. Gasket
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2. Tightness
3. Tolerance
4. Voltage tester
5. Prepare
6. Reverse
7. Principle
8. Access
9. Alternate
10. Relieve
Practice 2:
Key:
1. Determine
2. Relieve
3. Voltage tester
4. Bushing
5. Electrical panel
6. Pushing
7. Access
8. Base
9. Place
10. Prepare
II. LANGUAGE FOCUS

Practice 1:
1. A
2. C
3. C
4. B
5. B
6. A
7. C
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8. C
Practice 2:
Key.
1. Should
2. Must
3. Have to
4. Should
5. Can
6. Must not
7. Must not
8. Should
9. Must not
10. Have to
Practice 3:
1. A – be
2 A – have to
3 B – careful
4 A – turn
5 C – attached
6 C – make
7 C – should be
8 B – placed
9 A - be
10 B – use
III. LISTENING
Practice 1:
1. Manual
2. Power drill
3. Tape measure
4. Attach
5. Press
6. panels
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7. cooling
Practice 2:
1. Plastic
2. Hammer
3. Attach
4. Locate
5. 12
6. 4
Practice 3:
1. Accessing
2. Tools
3. Cleaning
4. Inside
5. Outside
6. 5
7. 10
IV. READING
Reading 1:
1. C
2. A
3. B
4. D
5. D
Reading 2:
Matching:
1–C
2–E
3–A
4–B
5-D
Answer these following questions WTH NO MORE THAN TWO WORDS:
1. Cable installers
2. Telecommunication cables
3. diagnostic equipment and tools
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4. lines
5. bookkeeping
6. For safety reasons
7. Troubleshooting skill
Reading 3:
Matching:
1-D; 2-C;3-A;4-B
Put X (letter X) on the pre-installation steps:
x Clean and avoid the bushings from water
Clean Current-carrying connections and boil them at medium solid
x Make clear all the gasket and gasket recesses
Place Gaskets anywhere in the transformer
x Sweep all chemicals from bushing central cavity
Keep upper end above lower end when moving bushings
x Use dielectric solvent to clean bushings
Complete the installation steps WITH NO MORE THAN TWO WORDS

1. Draw leads
2. 12 inches
3. Pulley system
4. Transformer leads
5. Lower
Reading 4:
1. 1,5 mm2 diameter wire
2. Fault
3. Thicker cable
4. pipe connections
5. Grey pipes
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UNIT 4: MAINTENANCE AND REPAIRS

I. Vocabulary
Practice 1:
1 Tear 11 Lubricate
2 radiator 12 Maintain
3 Refrigerant 13 Coolant
4 Sealant 14 Cycle
5 Stain 15 Detergent
6 Thermostat 16 Duct
7 Vent 17 Evaporator
8 Wear out 18 Filter
9 Dismantle 19 Fin
10 drain 20 Hose
Practice 2:
1. Lubricate
2. Tear
3. Hose
4. Detergent
5. Filter
6. Water tap
7. Drain
8. Thermostat
9. Dismantle
10. Sealant
Practice 3:
1. Maintenance
2. Clogged
3. Leakage
4. Detergent
5. Sealant
6. Compressor
7. Absorbs
8. Rinse
9. Dismantle
10. Wear
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II. LANGUAGE FOCUS
Practice 1:
1. D- kinked
2. C- replace
3. C- check
4. A- have
5. A- have
6. C- be replaced
7. C- have
8. C- cleaning
9. D- changing/ to be changed
10. A- get
III. Listening
Practice 1
1. Coils
2. fan
3. control panel
4. thermostat
5. fixed
Tapescript:
W: I need your advice on split air conditioner troubleshooting.
M: A split AC is just as likely as any other AC to have a refrigerant leak. As the
refrigerant leaks out, it may literally freeze on the coils, bubble can pop as it tries to
run with less refrigerant or run for hours to hardly make a difference.
W: I already looked for something obvious like bubbling water on the surface of the
air conditioner, both the internal coils and external ones, but I did not see it.
M: Split coil air conditioners can be useful in letting you have multi-zone air
conditioning, with a different coil in each room running off the main unit. You
therefore have multiple places that the cold air could leak out or electrical connections
could short.
W: What else can I check?
M: If there is not air coming out of the interior unit, check to see if the fan on the
outside is running. If neither is, check the breaker for the AC to make sure it is not
tripped.
W: That’s at least an easy thing to check.
M: If the breaker is not the problem, my next guess is the control panel or the wires
between the thermostat and air handler.
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W:That’s where you were saying the wires might be the problem.
M: Yeah, whether water corroded it or a squirrel chewed through it, I do not know.
W:The fried squirrel is at least obvious.
M: You can try resetting the control board, but if that does not work, resetting the
breaker is the same as rebooting the control board. If that fails and the control board
still errors out, you need a tech to replace the control board.
W: At least then I’ve tried the two things they’d charge me two hundred dollars to do.
M: If the blower is running but the fan for the exterior unit isn’t, you need to check
the outside unit. That could be the blower motor
W: Which is obvious by its silence or the really loud noises it makes before it dies.
M: Or it could be the run capacitor, which a starter cap kit could fix for you. Or it may
be the control board.
W: And flipping a few switches may or may not reboot that.
M: If the unit has power but is not turning on, you could check the thermostat.
W: It is set just above frozen.
M: The thermostat itself may be broken.
W: I cannot fix that.
M: If the compressor starts but the fan does not kick in, the condenser fan motor
needs to be fixed if the wires are not corroded. If the condenser fan comes on but the
compressor does not, the compressor is the problem.
W: It may not come on because it is broken or may not run because it senses there’s
no refrigerant.
M: I know it is not cool to say this, but you need to pay a pro to recharge the
refrigerant, no matter how big a hole that burns in your wallet.
Practice 2
1. Furnace filter
2. Debris
3. Air ducts
4. the air
5. supply vent
Tapescript:
Hi, this is Jared with simply Holmes and this is Dale as part of the maintenance series.
We're going to discuss your air conditioner and furnace and why sometimes they may not
cool properly. It's very important to first check your furnace filter. Second ensure that
your air conditioner condenser unit on the outside is clean and clear of debris. And thirdly
ensure that your air ducts are not blocked on the inside of the home. Many people don't
realize that the furnace and air conditioner are designed to recirculate the air in the home.
Most living areas in the home will feature a supply vent which pushes air into the room
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and a returned vent that pulls air out of the room back to the furnace. If either one of
these vents are covered with a rug or furniture the cooling or heating will not be optimal
in the home. Vents need a clear path from floor to ceiling and should not have anything
placed above them. We hope this video has been helpful in resolving your maintenance
needs if for any reason you need additional assistance never hesitate to call we're always
there to help. Simply homes - a home for your needs now.
Practice 3:
1. Draining water
2. Debris filter
3. A spanner
4. A small brush
5. The drain hose
Tapescript:
Next we will show you how to resolve 5c or 5e code this code means that there is an
issue with draining water from the washing machine. First check the debris filter. Before
cleaning the filter, unplug the washing machine from electrical supply. The debris filter
cover can be opened by using a spanner or coil. This allows access to the emergency hose
and filter. It is advisable to place a towel on the floor to catch any water during this
process. The emergency hose can be used to drain any water from the drum by removing
the cap. Ensure you have a large bowl to catch the drain water. Now we can remove the
debris filter. You can clean it by turning anti-clockwise until it has released. clean the
filter using warm water and a small brush. Once cleaned refit the filter by turning
clockwise until it is secured firmly. After draining, refit the cap in the hose securely.
Make sure there is no leakage from the hose. Close the filter cover, select a quick wash
on the machine and check to ensure there are no leaks from the filter and the washing
machine drains correctly. Finally check that the drain hose is not kinked when the
washing machine is pushed back into position as this can prevent the water draining. The
drain hose should be secured to the rear of the washing machine. Check that the fixings
are not restricting the drain hose. That's it. You've just learned how to resolve for c4e or 5
c5e codes for your Samsung washing machine. For more information please see our other
available videos
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UNIT 5: CUSTOMER SERVICE

I. VOCABULARY
1. Practice 1
1. Activation key
2. Querry
3. Disc rotor
4. Reduction
5. Shipment
6. Transaction
2. Practice 2
1. Apology
2. Blade
3. Charge
4. Credit note
5. Customer service
6. Detail
7. Evidence
8. Handle
9. Inconvenience
10. Vane
3. Practice 3
1. invoice
2. service
3. sympathy
4. activation
5. handle
6. gesture
7. inconvenience
8. queries
9. rotor
10. vane
II. LANGUAGE FOCUS

1. Practice 1
1. b
2. b
3. b
4. c
5. a
6. a
7. c
2. Practice 2
1. To – four
2. Looks – one
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3. Be – safety goggles
4. To – PO number
5. Filters
6. To
3. Practice 3
1. A-be
2. A-as
3. A-to have
4. C-looks
5. A-be
6. C-seems
7. C-delivered
8. A-looks
9. A-be
10. D-seem
III. LISTENING
1. Practice 1
Part 1
1. D
2. C
3. A
4. B
5. F
6. I
7. E
8. J
9. G
10. H
Part 2
1. Project Planner program
2. X6 792 44
3. No, (he copied and pasted it from the invoice.)
4. Turn off
5. No
Audio script
A: Hello?
B: Err … is that the Software help desk?
A: Yeah, that’s right. What do you want?
B: I’m having problems trying to install the Project Planner program I
downloaded from your site. The activation key doesn’t work.
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A: Ok. Give me your order number.

B: Sorry?
A: I can’t sort it out without your order reference number.
B: And where would I find that?
A: On the invoice we emailed you.
B: Ok. It’s X6 hyphen 79 …
A: I don’t need the hyphens.
B: X6 792 44 … Hello? Hello, are you still there?
A: Yes, I’m just looking it up. Ok, you’re Tomas Vega of Grupo Diaz, right?
B: Yes, that’s right.
A: So, what’s the problem then?
B: I just said. The activation key you sent doesn’t work.
A: Are you sure you didn’t make a mistake when you typed it in?
B: Absolutely sure! I copied and pasted it from the email you sent.
A: Then it’s your antivirus program that’s causing the problem.
B: So what do I need to do?
A: Switch your antivirus program off and then reinstall. If that doesn’t work,
call us back.
B: But how do I switch it off … ?
2. Practice 2
Part 1
1. Invoice
2. Slow
3. Faulty
4. Letters
5. Antivirus program
Part 2
1. Install
2. No
3. Call
Part 3
A. 5
B. 2
C. 4
D. 3
E. 1
Audio script
A: Good morning. SoftSolve. Melanie speaking. How can I help?
B: Hi. I’m having problems trying to install the Project Planner program I downloaded from your
site. The activation key doesn’t seem to work.
A: I’m sorry to hear that. Can I have the order reference number from the top of the invoice we
emailed you and we can sort it out.
B: Ok. It’s X6 hyphen 792 hyphen 44.
A: Thanks. I’m just calling the order up on my screen now. Sorry to keep you waiting. It looks like
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the system’s a little slow today. Um … ah, here it is. So you’re Mr Tomas Vega of Grupo Diaz?
B: That’s right.
A: And your activation key appears to be faulty?
B: Yes.
A: Well, there can sometimes be an issue if you use lower case letters.
B: I don’t think so. I copied and pasted it from the email you sent.
A: Good. Then it sounds as if your antivirus program might be causing the problem.
B: So what do I need to do?
A: Switch it off and reinstall. I can help you with that now. Are you at your computer?
B: Yes.
A: Great, then please click on Start … and then click the program menu. Which antivirus program
do you use? …
B: That’s great.
A: So it’s up and running?
B: Yes, that’s terrific. Thanks a lot.
A: You’re welcome. And if you need any further assistance, just call us again.
3. Practice 3
1) B
2) D
3) A
4) B
5) A
Tape script
1. A: Hello. This is Carl Fisher. Can I speak to Janet Porter, please?
B: Speaking. How can I help you?
A: I’ve got a problem with my printer. It doesn’t work.
B: I’m very sorry to hear that. Please return it, and we can look at it for you.
2. A: Hello. Barbara Keller here. Can I speak to Rodolfo Hernandez, please?
B: Hold on. I’ll put you through … Hello. I’m sorry, the line’s engaged. Would you like
to hold?
A: No. Can he call me back, please? My number’s 02049487934. It’s urgent. We have
a problem with the air conditioning. It’s broken down again!
3. A: Good morning. PK Electronics. Marta Gomez speaking.
B: Oh, hello. I’m phoning about my microwave. There are no instructions in the
package.
A: I’m sorry to hear that. Which model is it?
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B: Hold on. I’ll check … Here it is. It’s the PX2054.

A: Sorry, could you repeat that, please?
B: PX2054.
A: PX2054. I’ll send you some new instructions in the post today.
4. A: Good morning. Denise Roberts here. Could I speak to Mike Wang, please?
B: Speaking.
A: Hello. I’ve got a new problem with the table you delivered last week.
B: Can you give me some more information, please?
A: There’s a piece missing and the invoice is incorrect.
B: Right. Let me note down the details.
IV. READING
1) Respond professionally
2) Attitude
3) Fault
4) Reputation
5) Constructive criticism
V. SPEAKING
VI. WRITING
1. Practice 1
Expressions F/I
Dear Mr Stevenson, F
Hello Jack, I
I’m writing to complain about the hair dryer I bought F
from you.
Hope to hear from you soon. I
Bye, I
All the best, I
Yours sincerely, F
2. Practice 2
1) Thank you for 2) complaining about 3) I am sorry to hear that
4) Unfortunately 5) in stock 6) However
163
7) I am pleased to inform 8) a full refund 9) purchase price

you
10) I apologise for the 11) Please do not hesitate 12) Yours sincerely
inconvenience
3. Practice 3
RE: Mace Notebook computer
Dear Mr. Bradwell,
Thank you for your letter complaining about your Mace notebook computer from our online
store. I was sorry to hear that the adapter was missing from the box.
Unfortunately, we do not have any more adapters in stock at the moment. However, I’m
pleased to inform you that we will get a new stock next week, and we will send you the adapter
immediately. In addition, as a gesture of good will, we will give you a 5% discount from your
next purchase at our store.
I would like to apologise for the inconvenience you have experienced. Please contact me if you
have any further queries.
Yours sincerely,
Mitch MacArthur
Manager of IT Online Ltd
164
UNIT 6 – DATA ANALYSIS

I. VOCABULARY
Practice 2:
1. Upward, increase, rise, grow, go up
2. Downward, decrease, fall, drop, go down
3. Fluctuate
4. Unchanged, remain stable, remain constant, level off.
Practice 3:
1. Sudden
2. Represent
3. Trend
4. Minority
5. Refer
6. Accounts
7. Remained
8. Increase
II. LANGUAGE FOCUS

Practice 1:
1. Significant/dramatic
2. Significantly/dramatically
3. Sharply/dramatically
4. Sharp/dramatic
5. Slight
6. Slightly
Practice 2:
1. C -> sharply
2. C-> dramatically
3. B -> sudden
4. B-> sharply
5. B-> slight
6. B-> significantly
7. C-> suddenly
8. B->gradual
9. B-> dramatically
10. B-> accounted for
III. LISTENING
Practice 1:
1. Friday
2. 14,000
165
3. Steady growth
4. Four to five
5. 70
Audio script:
1. The graph shows the output of processor chips over a week, with figures provided for
each day. The greatest number of chips was produced on Friday, with about 16,000
chips produced. A similar number was produced on Tuesday, Wednesday and Thursday
with just under 14,000 chips each day. About 10,000 chips were produced on Monday,
while 7,000 were produced on Saturday. There were no chips produced on Sunday.
2. This bar graph shows the growth in the number of households with internet access over
the four year period from 2006 to 2009. Growth has been fairly steady over the period
shown at around four or five percent each year. According to the graph, about seventy
percent of households had internet access by 2009. This compares to only about 57
percent in 2006.
Practice 2:
1. C
2. A
3. B
Practice 3:
1. Increased
2. reached a peak
3. fallen
4. upward
5. dramatic fall
6. sharp fall
7. decline
8. difficult
9. change
10. have not increased
Audio script:
1. As you can see from the graph, sales have increased considerably this year. The beginning
of the year was poor, but sales picked up in February and reached a peak in august. Since
then they have fallen a little but the overall trend is upwards. The outlook is very healthy.
2. The chart clearly shows the dramatic fall in production since the beginning of the year, and
unfortunately this is a trend which will continue, the closure of our Lufwa plant in January
accounts for the sharp fall at that time and as sales have continued to decline, we have had
to temporarily shut down a number of our factories. These are difficult times for the
company.
3. If you compare this six-month period with the previous six months, you will notice that
there has been very little change in the number of guests visiting our hotel. In fact, guest
166
numbers have not increased for three years. We need to think about what we can do to
make our hotel more popular.
Practice 4:
Exercise 1:
1. B
2. C
3. A
Exercise 2:
1. Motors
2. Months
3. Cost
4. No. (it’s almost flat)
5. low
Tape script:
Charting the progress of our motor production has revealed some interesting data. Please see the
graphs in figures 1 through 3.
The bar graph in figure 1 shows our monthly production numbers for motors. Months are
represented on the x axis, while the total units produced is on the y axis.
In figure two the line graph shows the cost of the motors over time. Here: the dependent variable
is the production cost, while the independent variable is the time in periods of months. As you can
see, the line is almost flat. We can keep producing inexpensive motors without sacrificing quality.
Finally, the scatter plot in figure 3 shows the relationship between what our motors are used for
and the number of times they break down. Notice that the more intensive uses mean more
breakdowns. But the overall number of breakdowns remains low compared to our competitors.
IV. WRITING
Practice 1:
-3–2–1–4–5
-3–1- 4–5–2
Practice 2:
1. There was a sharp decrease
2. There was a significant rise
3. increased suddenly
4. There was a significant increase
5. There was a dramatic growth
6. There was no change
7. There was a sharp increase
167
UNIT 7: CAREER ORIENTATION

I. VOCABULARY
Practice 1
1) Strength
2) CV, curriculum vitae, resume
3) Workshop, seminar
4) Interpersonal skills
5) Observe
6) Transmitter
Practice 2
1. evaluate
2. execute
3. long-term
4. millimeter
5. motivated
6. qualification
7. receiver
8. scholarship
9. short-term
10. weakness
Practice 3
1.qualification
2.impact
3.diagnosing
4.expertise
5. leadership
6.execute
7.resume
8.compiling
9. multitester
10. transmitters
II. LANGUAGE FOCUS
Practice 1
1) Technician
2) Equipment
3) College subject
4) Adjective
5) Electronic
Practice 2
1. Communication
2. Created
3. Qualified – committed
4. Enthusiastic – creative
168
5. Professional
6. Responsible
Practice 3
1) do you work
2) have you been
3) I’ve been
4) did you work
5) I was
6) did you have
7) Wanted
8) Have you finished
9) did you complete
Practice 4
1) D – created
2) D – design
3) C- fixed
4) D – enthusiastic
5) D – worked
6) A- have done
7) D – have worked
8) C – supervision
9) A – have you learnt
10) C – led
III. LISTENING
Practice 1
1) Repairing computers
2) Headquarters
3) Navigation
4) GPS signals
5) Automated
Audio script
I: What did you do when you finished college?
B: With another student I started my own company repairing computers and
other electronic items. But we gave it up after a couple of years. The price of
things like DVD-players kept falling. It became cheaper to buy new than have
them repaired.
I: What kind of work do you do now?
B: I work for the Northern Lighthouse Board. I help look after
communications equipment at headquarters and in lighthouses as well as
navigation equipment on buoys and radio beacons. There’s not much on a
buoy – just a light and a radar reflector. We also look after the transmission
stations for the Marine GDPS. There are four in Scotland.
169
I: What’s the Marine GDPS?

B: It’s the Marine Global Deferential Positioning System. It’s a system which
allows ship to plot their position very accurately.
I: How is it different from GPS?
B: It combines GPS signals with land-based signals to give a really accurate
position. It’s important in busy shipping lanes.
I: What’s the best part of your job?
B: All the lighthouses are automated now. There are no lighthouse keepers
these days. We monitor them 24 hours a day to make sure everything’s
working. When something goes wrong, we have to go out there and fix it.
Some of them are quite remote. That can mean a helicopter ride in winter out
into the Atlantic. I love going to places that very few people have ever visited,
including the Flannan Isles.
I: What will you do next?
B: I like this job too much to think of looking for something else.
Practice 2
1) B
2) D
3) A
4) B
5) B
Audio script
I = interviewer, L = Laura Verdi
I: I’ve read your CV.
L: There are a few changes since I sent it to you. I got married last month so I’ve
changed my surname.
I: So it’s not Laura Muti but …?
L: Laura Verdi. That’s V-E-R-D-I.
I: Right, I’ve got that. And you’ve applied for the post of computer Technician.
L: Yes, but I see from your website that you are also advertising for a Supervisor.
I: That’s correct. Do you want to apply for the post of supervisor too?
L: Yes.
I: Very well. We’ll talk about that job in a minute. When exactly did you start
your job at Wiggins?
L: In January 2004. So I’ve been there four years now.
I: And you say that you do computer upgrades, such as installing new software,
installing memory cards, anti-virus systems and so on.
L: Yes, but in addition, I now do site visits. I visit some of our bigger clients’
offices. I upgrade the computer systems in their offices.
I: So is that more responsibility and more pay?
L: Yes, that’s right. But they still call me “Computer Technician”.
I: And why do you want to leave Wiggins?
L: It’s too far to travel. I’d prefer to work in Swindon, where I’m living now. By
the way, Wiggins recently changed its name. it’s now called “SuperLink”. That’s
S-U-P-E-R-L-I-N-K.
170
Practice 3
1) simple radio, multimetres
2) model aircraft - receivers
3) electronics
4) circuits
5) lab
Audio script
I = interviewer, B = Brian
I: Brian, how did you get interested in electronics?
B: At school. The History Teacher was a radio amateur. He started an after-school
electronics club. He showed us how to make simple radio, multimeters, that sort of thing.
I learnt more from him than my Physics Teacher. Another reason I was interested was one
of my friends build model aircraft, large things with a wingspan well over a metre, and I
used to make the transmitters and receivers for radio control. If you forget to switch on the
receiver, the plane flew off into the distance until the fuel ran out. That happened more
than once.
I: What did you do after school?
B: I took a certificate course in Electronics at the local college.
I: What subjects did you study?
B: I can’t remember them all. Ehh, DC and AC circuits, Solid state devices, Applied maths.
I: All technical subjects?
B: Yes, apart from Technical communications. That’s speaking and writing about
technology. About half the time was spent in the lab, which was good. I liked the practical
side. We had time to work on a project of our own. I designed a device to tell people who
were fishing when a fish was biting the bait.
IV.READING
1. Practice 1
1.B 2.C 3.A 4.C
2. Practice 2
1. competitive advantage
2. technical expertise
3. mathematical ability
4. communication skills
5. an impact
3. Practice 3
What are your key strengths? (2)
What are your weaknesses? (1)
Where do you see yourself in 5 years from now? (5)
Why do you want to work for us? (3)
Why should we hire you? (4)
171
V. SPEAKING
VI. WRITING
Practice 1
1) Positioned applied
2) Career objective
3) Education and qualifications
4) Work experience
5) Skills
6) Achievements
7) Interests
8) References
Practice 2
1) Software skills
2) Programming Language
3) Achievements
4) Efficiently diagnosed and repaired malfunctioning systems
5) Executed
6) Work experience
7) Testing and designing
8) Observing
172
UNIT 8: MEETINGS AND DISCUSSIONS

I. VOCABULARY
Practice 1
1. f
2. h
3. g
4. a
5. b
6. c
7. d
8. e
Practice 2
1. Chairperson
2. Participant
3. Flexible
4. Interruption
5. Minutes
6. Issue
7. Initial
8. Irrelevant
9. Agenda
10. Changeover
Practice 3
1. Interruption
2. Changeover
3. Flexible
4. Agenda
5. Minutes
6. Issue
7. Clogged
8. Condenser
9. Drain line
10. Initial
II. LANGUAGE FOCUS
Practice 1:
1-d
2-f
3-a
4-e
5-b
6-c
Practice 2:
1. D-designing
2. B-discuss
3. B-of
173
4. A-in
5. B-spend
6. A-redesigning
7. A-installing
8. A-investing
9. C-ask
10. B-be maintained
III. LISTENING
Practice 1
1. F
2. T
3. F
4. T
Audio script:
Ralph: It’s obvious. Outsourcing logistics has not really worked. We no longer
have control and we’re losing production time every month now. We should
bring logistics back in-house as quickly as possible.
Stephen: Hold on, hold on. Can I make a point here?
Ralph: Sorry, but I haven’t finished what I was saying. Look, we’re not reaching
our output targets because of these problems. Why do we have the
problems? Because Buxton Services don’t understand our needs. Let’s
bring logistics back in-house and stop wasting time.
Stephen: Yeah, but Ralph, as I wanted to say, we’ve cut our costs dramatically since
we started working with Buxton. We can’t just in-source logistics and lose
these savings.
Jill: Sorry to interrupt but I’m afraid I really don’t follow your argument.
Stephen: Could I just finish? I’m not prepared to see our costs rise because some of
us are nervous about outsourcing.
Jill: Are you finished?
Stephen: Yes, I am.
Jill: Good. Well, I just wanted to say that I don’t think we are saving money,
because out-sourcing is slowing down our production process. We need to
radically review our relationship with Buxton. We can’t just…
Practice 2
1. The company logo
2. The colors
3. Up-to-date design
4. It is long/quite long
5. Tony
Audio script:
Heather: OK, then, let’s start, shall we? We’re here to decide on a new logo for the company.
174
Any ideas?
Tony: Well, personally, I quite like the old one. Why don’t we just change the colors,
make it look a bit more modern, and leave it at that?
Heather: I don’t think that’ll work, Tony. We want something really new here. A state-of-
the-art design that shows how far we’ve come since we started.
Ingrid: Maybe we should change the name of the company, too. I mean “Rollinson’s
Audiovisual Solutions” is quite long, isn’t it?
Karl: Yes, I think we should shorten it. We could just have the initials R-A-S in the
logo.
Ingrid: That’s a great idea, Karl! “R-A-S”. That sounds good, doesn’t it? How about
changing our name to R-A-S?
Heather: I’m not sure about that, Ingrid. One thing is the company logo and another thing
is the name. I suggest we use the initials R-A-S in the logo, but keep our name so
that people still know who we are. What do you think?
Karl: Fine. I think that makes sense.
Heather: Good. Now, let’s move on to the question of who’s going to design the logo.
Tony: Well, if we want a complete change, we’ll need to find a different designer. Shall
we ask a few local designers to send us a sample of their work, and take it from
there?
Heather: OK. Let’s look at some local companies first and see what sort of work they
produce. Tony, will you look into that?
Tony: Yes, of course. No problem.
Heather: Right then. What about style? What are we actually looking for here...
IV. READING
Practice 1:
1. A
2. C
3. D
4. A
Practice 2:
1. False
2. False
3. True
175
4. False
V. SPEAKING
1. Practice 1:
1 d
2 e
3 a
4 c
5 b
VI. WRITING
Practice 1
1. It is time for us to continue with the next point on the agenda.
2. My point is that we should spend more time dealing with complaints of the customers.
3. Mr. Johnson was the last presenter of the meeting about how to maintain the air
conditioner system.
4. They are going reach a decision of the customer service improvement at the meeting
tomorrow.
5. The objective of the meeting is to discuss about technical issues recently.
Practice 2
1. Time
2. Objectives
3. Minutes
4. Meeting
176

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Handouts for teachers English for Electrical and Electronics Engineering 5

ANSWER KEYS FOR TEAHCER’S HANDOUTS

UNIT 1: COMPANIES IN ELECTRICAL AND ELECTRONICS

II. LANGUAGE FOCUS

UNIT 2: SMART PRODUCTS

II. LANGUAGE FOCUS

II. LANGUAGE FOCUS

Complete the installation steps WITH NO MORE THAN TWO WORDS

UNIT 4: MAINTENANCE AND REPAIRS

II. LANGUAGE FOCUS

UNIT 5: CUSTOMER SERVICE

II. LANGUAGE FOCUS

A: Ok. Give me your order number.

B: Hold on. I’ll check … Here it is. It’s the PX2054.

7) I am pleased to inform 8) a full refund 9) purchase price

UNIT 6 – DATA ANALYSIS

II. LANGUAGE FOCUS

UNIT 7: CAREER ORIENTATION

I: What’s the Marine GDPS?

UNIT 8: MEETINGS AND DISCUSSIONS

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KEY FOR TEACHER'S HANDOUTS EEE5

KEY FOR TEACHER'S HANDOUTS EEE5

KEY FOR TEACHER'S HANDOUTS EEE5