NEHEMIAH JUSTINE MAGARA

24814-00502 Karen, Nairobi

0701690036
justinemagara18@gmail.com

Summary

Dedicated and enthusiastic professional with a strong background in customer service, sales, and
community development. Fluent in English and Kiswahili, with excellent interpersonal skills and
proficiency in social media. Seeking the Shop Assistant position to leverage my experience in
retail and customer relations.

Education

- Bachelor of Co-operatives and Community Development (BCCD)

The Cooperative University of Kenya, Karen, Kenya

Classification: Finished, awaiting graduation.

- Kenya Certificate of Secondary Education (K.C.S.E)

Nyabigena Boys’ High School, 11/2018

Grade: C+

Experience

- Sales Agent

Mtaani Telecom

January 2024 to March 2024

- Developed and implemented strategic sales plans to increase client base and revenue.
 - Tailored services to meet client needs, resulting in increased customer satisfaction and loyalty.

- Demonstrated excellent communication and interpersonal skills, enhancing client relationships

and retention.

- Proficient in utilizing social media platforms to engage with customers and promote products.

- Assistant Co-operative Officer

County Government of Kisii, Kenya

June 2023 to August 2023

- Supervised and provided administrative support to co-operative members and officers.

- Organized and managed events such as annual meetings, workshops, and community fairs.

- Ensured timely coordination of logistics and delivery tasks for events and member activities.

- Maintained accurate records and documentation for audits and reviews.

Skills
- Customer Service and Sales

- Proven ability to deliver excellent customer service and handle customer inquiries effectively.

- Experience in developing and implementing sales strategies to meet targets.

- Social Media Proficiency

- Experience in managing schedules and meeting deadlines.

- Languages

- Fluent in English and Kiswahili, ensuring clear and effective communication with diverse
customer bases.

- Technical Proficiency

- Microsoft Office Suite (Word, Excel, PowerPoint)

- Google Workspace (Docs, Sheets, Slides, Calendar)