TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

ARAYA SKILLS DEVELOPMENT INSITITUTE CORP.

Unit 6 Eisenthower Tower #7 Eisenthower St.,
Anapoles Greenhill, San Juan Metro Manila

TRAINEE’S RECORD BOOK

NAME OF TRAINEE
QUALIFICATION: HILOT (WELLNESS MASSAGE) NC II

TRAINING DURATION: 120 HOURS

TRAINER: . THERESA P. GALLEGO

Introduction:

This Trainee’s Record Book (TRB) is intended to serve as a record of all

accomplishment/task/activities while undergoing training in the industry. It will
eventually becomes evidence that can be submitted to serve you. It is therefore
important that all required input/ contents are viably entered by both trainees and
trainer.

The Trainee’s Record Book contains all the required competencies in HILOT
(WELLNESS MASSAGE) NC II All you have to do is to fill in the column “Task
Required “and “Date Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her remarks on the “Instructor
Remarks” column regarding the outcome of the task accomplished by the trainee’s. Be
sure that the trainees will personally accomplished the task and confirmed by the
instructor.

It is with great importance that the content should be written legibly on ink. Avoid
any corrections or erasures and maintain the cleanliness of this record book or else you
will be subjected for disciplinary action.

This TRB will be collected by your trainer and submit the same to GSAC and
shall form part of the permanent trainee’s document on file.

Thank you

THE MANAGEMENT
 BASIC COMPETENCY
UNIT OF COMPETENCY: PARTICIPATE IN WORKPLACE COMMUNICATION
NC II
Supervised by

Learning Task /Activity Required Date Industry In School Remarks

Outcome Accomplished

1.1 Specific and

relevant information is
accessed from
LO1
appropriate sources
Obtain And
Convey 1.2 Effective
Workplace questioning, active
Information
listening and speaking
skills are used to gather
and convey information

1.3 Appropriate
medium is used to
transfer information and
ideas

1.4 Appropriate non-

verbal communication is
used

1.5 Appropriate lines of

communication with
supervisors and
colleagues are identified
and followed

1.6 Defined workplace

procedures for the
location and storage of
information are used

1.7 Personal interaction

is carried out clearly and
 concisely

2.1 Written notices and

instructions are read
and interpreted in
LO2 accordance with
Perform duties organizational
guidelines
following
workplace
2.2 Routine written
instructions
instruction are followed
based on established
procedures

2.3 Feedback is given to

workplace supervisor
based instructions/
information received

2.4 Workplace
interactions are
conducted in a
courteous manner

2.5 Where necessary,

clarifications about
routine workplace
procedures and matters
concerning conditions of
employment are sought
and asked from
appropriate sources

2.6 Meetings outcomes

are interpreted and
implemented
LO3:

Complete 1.Range of forms relating

Relevant Work to conditions of
Related employment are
Documents completed accurately and
legibly

2. Workplace data is
recorded on standard
workplace forms and
 documents

3.Basic mathematical
processes are used for
routine calculations

4.Errors in recording
information on forms/
documents are identified
and properly acted upon

5. Reporting requirements
to supervisor are
completed according to
organizational guidelines

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT

NC II

Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

1.1 The role and

Describe Team objective of the team
Role And Scope is identified from
available sources of
information

1.2 Team parameters,

reporting relationships
and responsibilities
are identified from
team discussions and
appropriate external
sources
 2.1 Individual roles
Identify One’s and responsibilities
Role And within the team
Responsibility environment are
Within Team identified

2.2 Roles and

objectives of the team
is identified from
available sources of
information

2.3 Team parameters,

reporting relationships
and responsibilities
are identified based on
team discussions and
appropriate external
sources

3.1 Effective and

Work As A Team appropriate forms of
Member communications are
used and interactions
undertaken with

team members based

on company practices.

3.2 Effective and

appropriate
contributions made to
complement team
activities and
objectives, based on
workplace context

3.3 Protocols in
reporting are observed
based on standard
company practices.

3.4 Contribute to the

development of team
work plans based on
 an understanding of
team’s role and
objectives

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: SOLVE/ADDRESS GENERAL WORKPLACE

PROBLEMS
NC II
Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

1.1 Routine problems

LO1 or procedural
problem areas are
Identify routine identified
problems
1.2 Problems to be
investigated are
defined and
determined

1.3 Current conditions

of the problem are
identified and
documented

2.1 Potential solutions

LO2 to problem are
identified
Look for
solutions to 2.2 Recommendations
routine problems about possible
solutions are
developed,
documented, ranked
and presented to
appropriate person
 for decision

LO3 3.1 Implementation of

solutions are planned
Recommend
solutions to 3.2 Evaluation of
problems implemented solutions
are planned

3.3 Recommended
solutions are
documented and
submit to appropriate
person for
confirmation

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: DEVELOP CAREER AND LIFE DECISIONS

NC II

Supervised by Remarks

Learning Outcome Task /Activity Date

Required Accomplished Industry In
School

LO1
1.1 Self-
Manage one’s management
emotion strategies are
identified

1.2 Skills to work

independently and to
show initiative, to be
conscientious, and
persevering in the
 face of setbacks and
frustrations are
developed

1.3 Techniques for

effectively handling
negative emotions
and unpleasant
situation in the
workplace are
examined

2.1 Personal
LO2 strengths and
achievements, based
Develop on self-assessment
reflective strategies and
practice teacher feedback are
contemplated

2.2 Progress when

seeking and
responding to
feedback from
teachers to assist
them in consolidating
strengths, addressing
weaknesses and
fulfilling their potential
are monitored

2.3 Outcomes of
personal and
academic

challenges by
reflecting on previous
problem solving and
decision making
strategies and
feedback from peers
and teachers are
predicted

LO3 3.1 Efforts for

continuous self-
Boost self- improvement are
confidence and demonstrated
develop self-
regulation 3.2 Counter-
productive
tendencies at work
are eliminated

3.3 Positive outlook

in life are maintained

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: CONTRIBUTE TO WORKPLACE INNOVATION

NC II

Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

1.1 Opportunities for

LO 1 improvement are
identified proactively in
Identify own area of work.
opportunities to
do things better 1.2 Information are
gathered and reviewed
which may be relevant
to ideas and which
might assist in gaining
support for idea.

LO 2 2.1 People who could

provide input to ideas
Discuss and for improvements are
develop ideas identified.
with others
 2.2 Ways of
approaching people to
begin sharing ideas
are selected.

2.3 Meeting is set with

relevant people.

2.4 Ideas for follow up

are review and
selected based on
feedback.

2.5 Critical inquiry

method is used to
discuss and develop
ideas with others

LO 3 3.1 Critical inquiry

method is used to
Integrate ideas integrate different
for change in the ideas for change of
workplace key people.

3.2 Summarizing,
analyzing and
generalizing skills are
used to extract salient
points in the pool of
ideas.

3.3 Reporting skills

are likewise used to
communicate results.

3.4 Current Issues

and concerns on the
systems, processes
and procedures, as
well as the need for
simple innovative
practices are
identified.
 Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: PRESENT RELEVANT INFORMATION

NC II
Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

LO1
1.1 Evidence, facts
Gather Data/ and information are
Information collected

1.2 Evaluation, terms

of reference and
conditions are
reviewed to determine
whether
data/information falls
within project scope

LO2 2.1 Validity of data/

information is
Assess Gathered assessed
Data/ Information
2.2 Analysis
techniques are applied
to assess data/
information.

2.3 Trends and

anomalies are
identified

2.4 Data analysis

techniques and
procedures are
documented
2.5 Recommendations
 are made on areas of
possible improvement.

LO3 3.1 Studied

data/information are
Record And recorded.
Present
Information 3.2 Recommendations

are analyzed for action

to ensure they are
compatible with the
project’s scope and
terms of reference.

3.3 Interim and final

reports are analyzed
and outcomes are
compared to the
criteria
established at the
outset.

3.4 Findings are

presented to
stakeholders

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: PRACTICE OCCUPATIONAL SAFETY AND

HEALTH POLICIES AND PROCEDURES
NC II
Supervised by Remarks
Learning Outcome Task /Activity Required Date Industry In
Accomplished School

1.1 Relevant OSH

LO1 requirements,
regulations, policies
Identify OSH and procedures are
Compliance identified in
Requirements accordance with
workplace policies and
procedures

1.2 OSH activity non-

conformities are
conveyed to
appropriate
personnel

1.3 OSH preventive

and control
requirements are
identified in
accordance with OSH
work policies and
procedures

2.1 OSH work activity

LO2 material, tools and
equipment
Prepare OSH requirements are
Requirements identified in
For Compliance accordance with
workplace policies and
procedures

2.2. Required OSH

materials, tools and
equipment are
acquired in
accordance with
workplace policies and
procedures

2.3. Required OSH

materials, tools and
 equipment are
arranged/ placed in
accordance with OSH
work standards

LO3 3.1 Relevant OSH

work procedures are
Perform Tasks In identified in
Accordance With accordance with
Relevant OSH workplace policies and
Policies And procedures
Procedures
3.2 Work Activities are
executed in
accordance with OSH
work standards

3.3 Non-compliance
work activities are
reported to appropriate
personnel

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: EXERCISE EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE

NC II
Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

1.1 Required resource

LO1 : utilization in the
Identify the workplace is
efficiency and measured using
effectiveness of appropriate techniques
resource
utilization 1.2 Data are recorded
in accordance with
workplace protocol
 1.3 Recorded data are
compared to
determine the
efficiency and
effectiveness of
resource utilization
according to
established
environmental work
procedures

LO2 2.1 Potential causes of

inefficiency and/or
Determine ineffectiveness are
causes of listed
inefficiency
and/ or 2.2 Causes of
ineffectiveness of inefficiency and/or
resource ineffectiveness are
utilization
identified through
deductive reasoning

2.3 Identified causes

of inefficiency and/or
ineffectiveness are
validated thru
established
environmental
procedures

3.1 Efficiency and

LO3 effectiveness of
resource utilization are
Convey reported to appropriate
inefficient and personnel
ineffective
environmental 3.2 Concerns related
practices resource utilization are
discussed with
appropriate personnel

3.3 Feedback on
 information/ concerns
raised are clarified
with appropriate
personnel

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE
NC II
Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

1.1 Good practices

LO1 relating to workplace
operations are observed
Apply and selected following
Entrepreneurial workplace policy.
Workplace Best
1.2 Quality procedures
Practices
and practices are
complied with according
to workplace
requirements.

1.3 Cost-conscious
habits in resource
utilization are applied
based on industry
standards.

2.1 Observed good

LO2 practices relating to
Communicate workplace operations
Entrepreneurial are communicated to
Workplace Best appropriate person.
Practices
2.2 Observed quality
procedures and
 practices are
communicated to
appropriate person

2.3 Cost-conscious
habits in resource
utilization are
communicated based on
industry standards.

LO3 3.1 Preservation and

optimization of
Implement Cost- workplace resources is
implemented in
Effective
accordance with
Operations enterprise policy

3.2 Judicious use of

workplace tools,
equipment and materials
are observed according
to manual and work
requirements.

3.3 Constructive
contributions to office
operations are made
according to enterprise
requirements.

3.4 Ability to work

within one’s allotted time
and finances is
sustained.

Trainee’s Signature Trainer’s Signature

COMMON COMPETENCIES

UNIT OF COMPETENCY: IMPLEMENT AND MONITOR INFECTION-

 CONTROL POLICIES AND PROCEDURES

Supervised by Remarks

Learning Task /Activity Required Date

Outcome Accomplished Industry In
School

LO1 1.1 Relevant information

about the organization's
Provide infection control
Information To policy and procedures,
The Work Group and applicable industry
About The codes of
Organization's practice are accurately
Infection and clearly explained to
Control the work
Policies And group.
Procedures
1.2 Information about
identified hazards and
the outcomes of
infection risk
assessments is regularly
provided to the work
group.

1.3 Opportunity is
provided for the work
group to seek further
information on workplace
infection control issues
and
practices.

LO2 Integrate 2.1 Infection-control

the policies and procedures
organization's are implemented
infection control by supervisor and
policy and members of the work
procedure group.
into work
practices 2.2 Liaison is maintained
with person responsible
 for organizationwide
infection control.

2.3 The Supervisor's

coaching support
ensures that
individuals/teams are
able to implement
infection control
practices.

2.4 Work procedures are

adopted to reflect
appropriate infection
control practice.

2.5 Issues raised

through consultation are
dealt with and

resolved
promptly or referred to
the appropriate
personnel for
resolution.

2.6 Workplace
procedures for dealing
with infection control
risks
and hazardous events
are implemented
whenever necessary.

2.7 Employees are

encouraged to report
infection risks and to
improve infection control
procedures

LO3: 3.1 Infection control

hazardous events are
Monitor investigated promptly to
infection identify their cause in
control accordance with
performance organization policy and
and implement procedures.
improvements
in 3.2 Work procedures to
practices control infection risks are
monitored to ensure
compliance.

3.3 Work procedures are

regularly reviewed and
adjusted to ensure
improvements in infection
control practice.

3.4 Supervisor provides

feedback to team and
individuals on compliance
issues, changes in work
procedures and infection
control outcomes.

3.5 Training in work

procedures is provided as
required to ensure
maintenance of infection
control standards.

3.6 Inadequacies in work

procedures and infection
control measures are
identified, corrected or
reported to designated
personnel.

3.7 Records of infection

control risks and incidents
are accurately maintained
as required.

3.8 Aggregate infection

control information reports
are used to identify
hazards, to monitor and
improve risk control
methods and to indicate
 training needs.

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: RESPOND EFFECTIVELY TO DIFFICULTY/

CHALLENGING BEHAVIOR

NC II
Supervised by Remarks

Learning Outcome Task /Activity Date

Required Accomplished Industry In
School

Lo1
1.1 Responses are
Plan responses planned to instances
of difficult or
challenging behavior
to maximize the
availability of other
appropriate staff and
resources.

1.2 Specific
manifestations of
difficult or
challenging
behavior are
identified and
strategies
appropriate to these
behaviors are
planned as required.

1.3 Safety of self and

others is given priority
in responding to
 difficult or challenging
behavior according to
institutional policies
and procedures

2.1 Difficult or
challenging behavior
Lo2 is dealt with promptly,
firmly and
Apply response
diplomatically in
accordance with
institutional policy
and procedures.

2.2 Communication is
used effectively to
achieve the desired
outcomes in
responding to difficult
or challenging
behavior.

2.3 Appropriate
strategies are
selected to suit
particular instances of
difficult or challenging
behavior.

LO3
3.1 Incidents are
Report and review reported according to
incidents institutional policies
and procedures.

3.2 Incidents are

reviewed with
appropriate staff and
suggestions
appropriate to area of
responsibility are
made.

3.3 Debriefing
 mechanisms and
other activities are
used and participated
in.

3.4 Advice and

assistance is sought
from legitimate
sources

when appropriate.

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: APPLY BASIC FIRST AID

NC II
Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

Lo1 1.1 Physical hazards to

self and casualty’s
Assess the situation health and safety are
identified.

1.2 Immediate risks to

self and casualty’s
occupational health and
safety (OSH) are
minimized by controlling
the hazard in
accordance with OSH
requirements.

1.3 Casualty’s vital

signs and physical
 condition are assessed
in accordance with
workplace procedures.

2.1 First Aid

Lo2 management is
provided in accordance
Apply basic first aid
with established First Aid
Techniques
procedures.

2.2 Casualty is
reassured in a caring
and clam manner and
made comfortable using
available resources.

2.3 First Aid assistance

is sought from others in
a timely manner and as
appropriate.

2.4 Casualty’s
condition is monitored
and responded to in
accordance with
effective First Aid
principles workplace
procedures.

2.5 Details of casualty’s

physical condition,
changes in conditions,
management and
response are accurately
recorded in line with
organizational
procedures.

2.6 Casualty
management is finalized
according to his/her
needs and First Aid
principles.

LO3
 Communicate details
of the incident 3.1 Appropriate medical
assistance is requested
using relevant
communication media
and equipment.

3.2 Details of casualty’s

condition and
management activities
are accurately conveyed
to emergency
services/relieving
personnel.

3.3 Reports to
supervisors are
prepared in a timely
manner, presenting all
relevant facts according
to established company
procedures

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY: MAINTAIN HIGH STANDARDS OF PATIENT/CLIENT

SERVICES

NC II
Supervised by Remarks

Learning Outcome Task /Activity Date

Required Accomplished Industry In
School
 1.1 Effective
Lo1 communication
strategies and
Communicate techniques are
appropriately with
identified and used to
patients/clients
achieve best
patient/client service
outcomes.

1.2 Complaints are

responded to in
accordance with
organizational policy to
ensure best service to
patient/ clients.

1.3 Complaints are

dealt with in
accordance with
established
procedures.

1.4 Interpreter services

are accessed as
required.

1.5 Action is taken to

resolve conflicts either
directly, where a
positive outcome can
be immediately
achieved, or by referral
to the appropriate
personnel.

1.6 Participation in
work team is
constructive and
collaborative and
demonstrates an
understanding of own
role.
 2.1Rapport is
Lo2 established to ensure
the service is
Establish and appropriate
maintain good to and in the best
interpersonal interests of
relationship with patient/clients.
patient/clients
2.3 Effective listening
skills are used to
ensure a high level of
effective
communication and
quality of service.

2.4 Patient/client
concerns and needs
are correctly identified
and responded to
responsibly and
according to
established
procedures and
guidelines.

2.5 Effectiveness of
interpersonal
interaction is
consistently
monitored and
evaluated to ensure
best patient/client
service outcomes.

3.1 Respect for

differences is
LO3 positively, actively and
consistently
Act in a demonstrated in all
respectful work.
manner at all
times 3.2 Confidentiality and
privacy of patient/client
is
maintained.

3.3 Courtesy is
demonstrated in all
interactions with
 patient/client.

3.4 Assistance with the

care of patient/client
with challenging
behaviors is provided
in accordance with
established
procedures.

3.5 Techniques are

used to manage and
minimize aggression.

4.1 Advice and

Lo4 assistance is received
or sought from
Evaluate own work to appropriate sources on
maintain a high own performance.
standard of
patient/client service 4.2 Own work is
adjusted, incorporating
recommendations that
address performance
issues, to maintain the

agreed standard of
patient support

Trainee’s Signature Trainer’s Signature

CORE COMPETENCY

Unit of Competency: PLAN THE HILOT WELLNESS PROGRAM OF CLIENT/S

 Supervised by Remarks

Learning Outcome Task /Activity Date

Required Accomplished Industry In
School

1.1 When necessary,

hilot is explained to
LO1 client in simple terms

1.2 Relevant
information is
Prepare nursery obtained from the
tools, farm client to determine
implements and their expectations/
simple equipment requirements.

1.3 Hilot wellness

services and products
are explained to the
client.

1.4 Contra-indications
are identified,
discussed with the
client and referred to
an appropriate
professional where
required.

1.5 Special needs of

the client are identified.

2.1 Hilot wellness

service
LO2 recommendations
are discussed with
Determine the hilot
client.
wellness program
2.2 Treatment/s are
agreed and scheduled
with client.

2.3 Pre-hilot
 wellness advice and
post-hilot wellness
advice is provided to
client according to the
hilot wellness
program.

2.4 Hilot wellness

program is recorded
according to
workplace policies
and procedures.

2.5 Client is booked for

hilot wellness program.

LO3 3.1 Client hilot wellness

program is assessed.
Confirm hilot
wellness program 3.2 Any variations in
the hilot wellness
program are identified
and noted.

3.3 The hilot wellness

program is confirmed
with the client.

3.4 Written consent is

obtained from client.

Trainee’s Signature Trainer’s Signature

UNIT OF COMPETENCY : PROVIDE PRE-SERVICE TO CLIENTS

NC II

Supervised by Remarks

Learning Outcome Task /Activity Date

Required Accomplished Industry In
School
 1.1 Appointments are
scheduled according to
LO1: length of time required
for service/s,
Schedule clients
availability of staff and
rooms and workplace
policies and
procedures.

1.2 Appointments are

confirmed with client
and details recorded.

LO2
2.1 Communication
Receive clients with clients is
conducted according to

workplace policies
and procedures.

2.2 Client customer

service needs and
reasonable requests
are met or referred to
supervisor according to
workplace policies.

2.3 Client wellness

form is sourced from
file or new wellness
form established.

2.4 Client information

is noted in record
system according to
workplace policies and
procedures and
relevant laws.

2.5 Client is directed to

designated area for
 specific hilot wellness
service.

LO3. 3.1 Clients’ with

special needs or
Identify clients’ requirements are
special customer identified
service promptly by
needs/requirements observation and
questioning.

3.2 A willingness to
assist is conveyed
verbally and non-
verbally.

3.3 Client needs are

promptly serviced,
referred or redirected
as required.
LO4 4.1 Possible problems
are identified,
anticipated and action
Deliver hilot wellness
is taken to minimize
service to client/s
client dissatisfaction

4.2 Opportunities to
deliver additional
levels of hilot
wellness

services beyond the

client’s immediate
request are recognized

and acted upon.

4.3 Client is bidden

farewell according to
workplace policies and

procedures.

4.4 Verbal and non-

verbal communication
is used to develop
rapport

and maintain contact

with client during
customer service
delivery.

4.5 Regular customer

is encouraged by
promotion of
appropriate

hilot wellness
services and
products according to
workplace

policies and
procedures.

4.6 Sales, returns or

refunds are processed
according to workplace
policies and
procedures
 5.1 Nature of
LO5 complaint is
established by active
listening and
Respond to client/s
questioning and
complaint/s
confirmed with the
client.

5.2 Complaint
resolution
procedures are
implemented.

5.3 Unresolved
complaints are
promptly referred to
supervisor.

5.4 Opportunities are

taken to turn incidents
of guest
dissatisfaction into a
demonstration of high
quality customer
service in line with

workplace policies
and procedures.

5.5 Documentation
regarding client
dissatisfaction or
complaints is
completed.

5.5 Follow-up action is

taken as necessary to
ensure client
satisfaction

Trainee’s Signature Trainer’s Signature

 UNIT OF COMPETENCY: APPLY HILOT WELLNESS MASSAGE TECHNIQUES
LEVEL II

Supervised by Remarks

Learning Task /Activity Date

Outcome Required Accomplished Industry In
School

1.1 Work area/s

LO1: and work area
environment are
Prepare client prepared
and work area for sequentially
hilot wellness according to hilot
massage wellness massage
techniques techniques and
client needs,
relevant laws and
workplace
policies and
procedures.

1.2 Client
preparation is
conducted
according to the
hilot wellness
program, relevant
laws and workplace
policies and
procedures.

1.3 Hilot area/s

is/are prepared
according to the
hilot wellness
program, relevant
laws and workplace
policies and
 procedures.

1.4 Wellness
products,
furnishings and
paraphernalia are
prepared and
sequenced
according to the
hilot wellness
program,
manufacturer
instructions,
relevant laws and
workplace policies
and procedures.

2.1Personal
LO2. hygiene practices
are performed in
Prepare self for accordance with
hilot standard operating
wellness session procedures.

2.2 Pre-hilot
procedure is
performed based
on standard
operating
procedures

LO3. 3.1 Imbalances in

the body are
Perform hilot located in
wellness massage
accordance with
techniques
methods of
scanning used by
hilot.

3.2 Hilot pressure

areas are
determined in
accordance with
its
characteristics,
 location and
indications.

3.3 Hilot wellness

massage
techniques are
applied in
accordance with
workplace policies
and procedures.

3.4 Length of hilot

wellness massage
techniques is
varied to
suit client
requirements.

3.5 Client
response is
monitored
throughout the
hilot wellness
session and hilot
wellness massage
techniques are
evaluated and
adapted as
required.

Trainee’s Signature Trainer’s Signature

 UNIT OF COMPETENCY : PROVIDE POST-ADVICE AND POST-SERVICES TO
CLIENTS

NC II

Supervised by Remarks

Learning Outcome Task /Activity Required Date

Accomplished Industry In
School

LO1. 1.1 Products used in

hilot wellness massage
Identify products are identified and
and explained in accordance
services with workplace
procedures

1.2 Products and range

of services are identified
and their benefits and
comparative advantage.

LO2. 2.1 Knowledge of

products and services
Explain product is explained,
maintained and
and services
conveyed to other staff
knowledge members as
required.

2.2 Comparisons
between products and
services are applied.

2.3 Knowledge of
competitors’ product and
range of service and
pricing structure is
explained.

L03.
3.1 Clients needs and
Recommend condition are identified.
specialized
products and
services 3.2 Features and
benefits of products and
services are explained to
encourage clients to
avail them.

LO4.
4.1 Client is monitored
Perform aftercare according to workplace
service policies and
procedures.

4.2 Adverse effects

are identified and
responded to as
required.

4.3 Aftercare products

are applied as required.

4.4 Aftercare services

are provided according
to the hilot wellness
program, workplace
policies and procedures
and client needs

LO5
5.1 Outcomes of the
Administer hilot wellness program
service are evaluated and
noted.
Recommendations for
further advice/service
are made.

5.2 Clients are advised

of suitable wellness
products and
appropriate lifestyle
changes.
 5.3 Product use is
explained and the
application is
demonstrated as
required.

5.4 Client is advised of

expected outcomes of
future treatments.

5.5 Client is rebooked

according to agreed
hilot wellness program.

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