Mohammed Zabeeulah Geelani

 Home : Rua Luis De Camoes NR 27, 2nd Floor 2EQ, 2840-440, fogueteiro, Portugal
 Email: asmathzabi@gmail.com  Phone: (+351) 920376479
 Whatsapp Messenger: 00971505384875  NIF: 312437900
 NISS: 12168043111

 LinkedIn: www.linkedin.com/in/mohammed-zabeeulah-geelani-b30a86126
Date of birth: 06/06/1986 Nationality: Indian

ABOUT ME
A dynamic and result driven Customer Service professional with over 14 years of
experience in UAE within the facilities management,asset management and project
management.
Over 4 years of experience i would describe myself as a passionate, confident, and
creative chef who can skillfully plan menus, prepare outstanding food, manage budgets,
and lead a team of people to deliver quality of service to your customers.
Proven ability to interface with the clients to ensure service meets customer
expectations.
Exceptionally well organized with a track record that demonstrates self-motivation,
creativity and initiative to achieve both personal and professional goals.
An effective communicator with excellent relationship building& interpersonal skills.
Flexible team leader who thrives in environments requiring ability to effectively prioritize
and juggle multiple concurrent projects.
Hands on experience in managing front end and back end operations effectively.
Ability to influence internal and external customers to achieve the common objective

WORK EXPERIENCE
[ 01/08/2023 – Current ]
Sous Chef

Santelmo
City: Santos
Country: Portugal
[ 01/07/2023 – 31/07/2023 ]
Sous chef

Liberty Cafe
City: Santos
Country: Portugal
[ 01/05/2023 – 30/06/2023 ]
Chef De Cozinha

Oeiras Pool club

City: Oeiras
Country: Portugal
• Direct all kitchen operations, including food preparation, cooking, and cleanup
• Maintain kitchen equipment as needed
• Supervise chefs and cooks
• Resolve issues as they arise to ensure the continuation of foodservice
• Maintain control of the kitchen to ensure efficiency
• Plan menus and set prices with the owner based on the availability of ingredients
• Make sure that all staff adhere to food safety and hygiene regulations to ensure a
clean and sanitary kitchen
 • Inspect raw and cooked food to guaranty quality
• Collaborate with the owner to aline kitchen operations with the overarching goals of
the establishment
• Direct monthly inventory
• Maintain vender relationships
[ 01/03/2021 – 30/12/2022 ]
Chef de partie

Raintree Hotels
City: Chennai
Country: India
Takes care of daily food preparation and duties assigned by the superiors to meet the
standard and the quality set by the Restaurant.
Follows the instructions and recommendations from the immediate superiors to
complete the daily tasks.
Coordinates daily tasks with the Sous Chef.
Responsible to supervise junior chefs or commis.
Able to estimate the daily production needs and checking the quality of raw and cooked
food products to ensure that standards are met.
Ensure that the production, preparation and presentation of food are of the highest
quality at all times.
Ensure highest levels of guest satisfaction, quality, operating and food costs on an
ongoing basis.
Knowledge of all standard procedures and policies pertaining to food
preparation, receiving, storage and sanitation.
Full awareness of all menu items, their recipes, methods of production and presentation
standards.
Follows good preservation standards for the proper handling of all food products at the
right temperature.
Operate and maintain all department equipment and reporting of malfunctioning.
Ensure effective communication between staff by maintaining a secure and friendly
working environment.
Establishing and maintaining effective inter-departmental working relationships.
Have excellent knowledge of menu creation, whilst maintaining quality and controlling
costs in a volume food business.
Personally responsible for hygiene, safety and correct use of equipment and utensils.
Ability to produce own work in accordance with a deadline and to assist and encourage
others in achieving this aim.
Checks periodically expiry dates and proper storage of food items in the section.
Consults daily with Sous Chef and Executive chef on the daily
requirements, functions and also about any last minute events.
Guides and trains the subordinates on a daily basis to ensure high motivation and
economical working environment.
Should be able to set an example to others for personal hygiene and cleanliness on and
off duty.
Daily feedback collection and reporting of issues as they arise.
Assess quality control and adhere to hotels service standards.
Carry out any other duties as required by management.
[ 01/01/2020 – 03/02/2021 ]
CAFM Coordinator

EFS Facilities Management Services

City: Dubai
Country: United Arab Emirates
To continuously monitor the call list on CAFM for incoming work requests and ensure that
the Service Level Agreement (SLA) priority assigned by the Help desk is justifiable, given
the work content details,and change if required.
The work content details give sufficient information for the work to be effectively carried
out. Duplicate work requests are eliminated, where possible. Work Orders are created
from Call requests.
 To continuously monitor the work order list on the Computer Aided Facilities
Management (CAFM) system ensuring that work Orders are batched into skill and
location groups to ensure the most effective and efficient service delivery that helps
achieve the KPI priorities and SLA timelines set against each job is attained.
The Maintenance Operatives have a manageable number of Work Orders to sustain their
workflow rate, while not overloading.
The Maintenance Operatives give an acceptable level of feedback, on rectification actions
taken or any problems/issues they encounter which could be useful in future fault
rectification.
To review on a regular basis Work Orders those has been suspended and ensure that the
reason for their suspension is identified in the relevant section of the Work Order record
on CAFM.
To monitor and progress (via third parties in some cases) the actions on suspended Work
Orders to a successful completion.
Co-ordinate the transfer of Work Orders between skills sets and shifts to effective
completion within KPIs and SLAs.
Arrange access with clients when required and reschedule Work Orders to suit.
Monitor PPM workloads and issue to ensure that they are completed on a priority basis.
Monitor the PPM workloads to ensure that any non-priority 1 work which is missed
during the month is identified.
[ 01/08/2019 – 31/12/2020 ]
CWM Coordinator

EFS Facilities Management Services

City: Dubai
Country: United Arab Emirates
Acts as a first contact for all clientsand creates an inviting, professional atmosphere
Discusses client needs and desires for an event
Plans and executes all events
Oversees event production and solves problems as they arise
Coordinates mail, shipping, and receiving
Manages office suppliesand orders materialsas necessary
Providessupport for human resources, such as schedulinginterviews and filing resumes
Handles expense accounts and reserves rooms andflights for staff
Maintains officeequipment
Supervises all administrative workers
Follows up with clients and vendors
Tracks and reports all legal compliance
Organizes meetings and distributes all informational materials for meeting
Schedules speakersfor workshops
Assists financeand accounting departments in fiscal operations
Leads and guides administrative assistants and officestaff Investigates possiblebusiness
venues
Negotiates priceswith venues, speakers, caterers,and other vendors
Trains new hires on expectations and daily activities
Helps manage budgets.
[ 01/01/2014 – 31/07/2019 ]
Customer service and Command centre Supervisor

EFS Facilities Management Services

City: Dubai
Country: United Arab Emirates
Manage the daily running of the call center, effective resource planning and
implementing the call center strategies and operations as directed by the manager.
Responsible for delivering high standards of service to customer by making most
effective and efficient use of team members and technology resources.
Organize staff, including shift pattern and number of staff required to meet demand.
Ensuring all department receive relevant communication, records and data are updated
and scored in the CAFM system.
Managing & handling all the escalated customer calls and enquires.
 Review and re engineering of CAFM & help desk processes and implementation.
Dashboard development and crystal reporting
Training of team members in the use of systems as required.
Develop and maintain standard operating procedures, process workflows, emergency
response procedures, preventive maintenance programs and all documentation relating
to efficient maintenance operations.
Provide compliance and non-compliance status update via CAFM system on FM
contractors performance on weekly/monthly and required basis.
Provide performance measurement reports for all aspects of CSC operation.
Co-ordinate with the HR department in matters related to human resources as required.
Provide other adhoc duties to the FM in managing all office functions, front office and
help desk services.
Develop strong relationships with the client to understand and accurately articulate their
needs to the service offering.
Ensure that the entire team adheres to the company policies and procedures
[ 01/08/2011 – 31/12/2013 ]
Customer service officer

EFS Facilties Management Services

City: Dubai
Country: United Arab Emirates
Handle all DCV owner and resident requests for common element or association services.
Prepare property inspection reports, m a i n t e n a n c e punch lists and common area
inspection reports
Scheduling PPM for the tenant as per the PPM planner
Respond to emergency jobs raised by the client, co-ordinate with the Department
Supervisors for directing the workload to utilize the resources to affect repair and ensure
safety of the community.
Raise and update job requests coming from the tenant’s complaints and input all data to
Concept 500.
Manage and control the technical filling System
In conjunction with the Supervisor make the required plans to dispatch the work orders
to the appropriate teams and follow up to ensure task completion.
Participate in emergency evacuation procedures.
Provide Superior customer service to customers through all Administrative/ Front office
and help desk functions.
Continuous follow up with the Contractors/ Supervisor for the completion of job request.
Collecting information from all the relevant departments regarding the job request and
update the same in the CAFM systems.
[ 01/02/2010 – 25/02/2011 ]
Commi 1 Chef

Carnival Cruise Lines, United States

City: Mexico
Country: United States
Supervises Commis2 and Commis 3 (second and third cooks).
Food preparation and cooking responsibilities as directed by the Demi Chef De partie and
Chef De Partie.
Organizeand prepare mis en place.Measures and mixes ingredients according to recipe
to prepare soups,salads, gravies, desserts,sauces, and casseroles.
Works in variousgalley stations that prepare meat, fish, vegetables, and other foods for
baking, roasting, broiling, grilling, braising, sauteing,and steaming.
Perform multitask activities such as wash, peel, cut and shred fruits and vegetables.
Butcher chicken, fish and shellfish.
Cut, trim and bone meat prior to cookingor serving.
Must be able to explain ingredients in the menu andpreparation techniques while
working in buffet areas
Ensures all food on plates is correctly portioned and serve uniformly
Supervises the assigned workstation function.
Assigns duties and responsibilities to employees.
 Fully responsible for organizing work scheduleand controlling over time of assigned
section.
Trains and monitors entry level cooks and Chefsfor proper service.
[ 01/07/2008 – 31/01/2010 ]
Customer Service Representative

Emrill Services LLC

City: Dubai
Country: United Arab Emirates
Handling inboundcustomer calls (MEP/ Soft Service)
Registering all customer complaints.
Co-ordinate on operation activities (Admin/ Engineering/ Custodial and Security) of
EMAAR and ensure that all the jobs be completed
Raise and updatejob requests coming from tenant's complaints and input all data
gathered to Oracle and FSI system.
Decide and approveworkloads to assignin particular departments, monitor and confirmall
job requestscarried out and resolved in exact time.
Organize records related the task carried out of job request from call center, materials
and supplies consumed of the department.
Preparetime sheets, HR related issues and correspondence and maintain ISO filing
system.
Provide input into the development of the operating budget for the assigned area of
responsibility, order materials & supplies; assist in monitoring and tracking of
expenditures for each section.
[ 11/10/2007 – 30/04/2008 ]
Commi 2 Chef

Down Town Hotel

City: Dubai
Country: United Arab Emirates
Food preparation and cooking responsibilities as directed by Commis 1, Demi Chef De
partie and Chef De Partie.
Organize and prepare mis en place. Measures and mixes ingredients according to recipe
to prepare soups,salads, gravies, desserts,sauces, and casseroles.
Works in various galley stations that prepare meat,fish, vegetables, and other foods for
baking, roasting,broiling, grilling, braising,sautéing and steaming.
Perform multitask activities such as wash, peel, cut and shred fruits and vegetables.
Butcher chicken, fish and shellfish.
Cut, trim and bone meat prior to cooking or serving.
Must be able to explain ingredients in the menu andpreparation techniques while
working in buffet areas.
EDUCATION AND
TRAINING
[ 05/10/2011 – 10/11/2012 ]
Executive in Master of business Management

IIBM Institute of Business Management

City: New Delhi
Country: India
[ 01/06/2004 – 30/05/2007 ]
B.Sc. (Hotel Management and catering Technology)

SRM Institute of Hotel Management & catering technology

City: Chennai
Country: India
[ 02/2010 – 13/03/2010 ]
Certification in HACCP Standards programme for United States Public
health

CARNIVAL CORPORATION
City: Mexico
Country: United States

LANGUAGE SKILLS
Mother tongue(s): Urdu

Other language(s):
ENGLISH
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

TAMIL
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Hindi
LISTENING C2 READING A2 WRITING A2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Malayalam
LISTENING B1 READING A1 WRITING A1
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Microsoft Word | Microsoft Office | Microsoft Powerpoint | Microsoft Excel | Outlook
| CAFM Systems | CONCEPT 500 | JD EDWARDS | CBRE | FSI 500 | PLUS FM | FOHD
| MAXIMO | CITRIX | SAP

HONOURS AND
AWARDS
[ 01/07/2012 ] Employee of the month ???profile.honour-award.edit-form.institution???: EFS
Facilities Management Services
Employee of the month for the outstanding Performance of July 2012

[ 01/11/2018 ] Team of the month ???profile.honour-award.edit-form.institution???: EFS FacilIties

Management Services
Outstanding Effort and constant support for the month of November 2018