THE JOURNEY BEGINS !

Great ISS
Internship Program

2023

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 WELCOME!

Natasya Ayu Putri

It’s incredible to have such a young, fresh, and talented new
member join ISS Indonesia. We look forward to a successful
journey with you. Happy aboard!

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 1ST

ISS Overview

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ISS COMPANY PROFILE

ISS Global Business Footprint

100M+ m²
Managed for
1901
IFS contracts

Founded in
Denmark

15M+ m²
Critical
environments
managed

66+
Countries
present

6 years >130
INDEX: Recognised with the Different languages
ISS country highest IAOP 485,000+ spoken
ranking Employees
ISS partner country

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ISS COMPANY PROFILE

ISS VALUE PROPOSITION

We provide placemaking solutions that contribute to better
business performance and make life easier, more
productive and enjoyable – delivered to high standards by
people who care.

ISS PURPOSE
Connecting people and places to make the world work
better

ISS STRAPLINE
People make places

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ISS COMPANY PROFILE

ISS Value

We trust each other Our honesty is non- Indifference is Action speaks louder We are professionals
and believe in creating negotiable. We immoral. We care than words. All our with a passion for
equality, inclusion and respect our about what we do and employees have a quality. We deliver on
a sense of belonging customers, our for whom we do it. ‘license to act’ and are our promise.
for all – a culture colleagues and our We care. expected to do so. We deliver.
where everyone can company. We act.
be their authentic We respect.
selves.
We trust.

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ISS COMPANY PROFILE

About ISS Indonesia

In ISS Indonesia, customer has been our primary focus since as early as it’s first founded in 1996. For nearly 20 years
operation, ISS Indonesia has grown to become one of the nation’s leading Integrated Facility Service companies with
60000 employees, 300 client, and 10 branch offices spreading in Medan, Pekanbaru, Batam, Bandung, Semarang,
Surabaya, Balikpapan, Makassar, Bali, and Palembang.

As a company engaged in Facility Service, we have committed to ensure our clients can focus on their core business
and achieve business efficiencies by providing and facilitating integrated service even before we started our first
service.

Since 1996 - 2000, we have made the possible by constructing a professional and advanced training and
transformational education system to ISS Indonesia, and we have always prioritized structured and professional
training to carry out our best service, ever since. We deliver hundreds of thousands employees to bring their best
service and added values, to our client in all sort of services, from single service to integrated services.

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 ISS COMPANY PROFILE
Business Footprint in Indonesia
1996
Entered Market
Cleaning
• Daily Office Cleaning
• Industrial Cleaning
• Food Hygiene Cleaning
• Health Care Cleaning
• Green Cleaning
• Clean Room Services
• Facade Cleaning
• Carpet Cleaning
• Street Cleaning
• Window Cleaning
• Washroom Services
• Workwear & Laundry Services
Self-Delivered
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302M$
Revenue
Support
• Reception Services
• Help-Desk
• Call Centre
• Office Logistics
• Mail-room Services
• Document Handling
• Temporary Workers (Labour
Supply)
• Engineering
• Warehouse Services
• Reprographics & Xerox
• Shipping & Receiving
• Transportation (logistics)
• Sports / Gym Facilities)
Self-Delivered & Sub-Contracted
45,000 5,200
Employees Sites
Catering Security
• Canteen Services • Guard Services
• Executive Dining • Mobile Patrols
• Take-Away Staff Dining • CCTV Monitoring
• Off-Site Produced Food • Alarm Response Services
• Conference Room Services • Access Control
• Fruit Services • Keys and Card Management
• Emergency First
• First Aid Services and
Communication
• Workplace Safety Management
• Car Park Management
• Concierge Service
• Event Catering
• Vending
• Coffee / Beverage Service
Sub-Contracted
8
900+
Key Customers and
Market Segments
Clients
Banking & Insurance
Facility IT & Telecom
Management
• Asset & Space mgmt.
• Projects
• Office Furniture mgmt.
• Procurement & Contract Pharma & Chemical
negotiations
• Financial planning and Budget
control
• Environmental Risk Assessments
& mgmt.
• Health & Safety mgmt.
• Business Continuity Planning
Food & Beverages
• Workplace Safety mgmt.
Other Industrial
ISS COMPANY PROFILE

Graha ISS Indonesia

5TH FLOOR
2ND Floor ▪ Ballroom
▪ Country Leadership Team ▪ FMS
▪ Commercial ▪ Mushalla
▪ Strategic Management
Office
4TH FLOOR
▪ Corporate Legal
▪ Marketing Communication
▪ Cafetaria
▪ Finance Operation
▪ Taxation
▪ Financial Planning & Analysis
▪ Treasury
1ST Floor ▪ Information Management
▪ Talent Management & ▪ Internal Audit
Learning Development
▪ Talent Acquisition
▪ P&C Operation and
Compensation & Benefit
▪ Employee Experience
▪ PCBP 3RD FLOOR
▪ KISS Cafe ▪ Operation
▪ Operation Excellence
▪ HSEQ

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 2ND

GETS Program
Overview

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PROGRAM OVERVIEW

GREAT ISS INTERNSHIP PROGRAM

Project-based Learning
Program Overview
ISS Corporate Strategy based project to create impactful
▪ Internship Program created to open opportunities for alternative solution
students to learn and experience professional workplace
for one full semester ▪ People & Leadership Capability - to increase technician
▪ Effective problem-solving output with project-based capabilities
learning ▪ Technology & Digitalization - integrating all systems ISS
▪ Getting exposure working with experts from ISS Indonesia for effective use
Indonesia and collaborating with International Intern ▪ Environmental, Social, and Governance - ESG initiative
from Denmark related facility management
▪ Health, Safety, and Environment - basic awareness
about HSE
▪ Market Analysis - comparing with competitor for
reference business prospecting

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GREAT ISS INTERNSHIP PROGRAM

Evaluation
• Weekly by Buddy
• Monthly by Mentor
• Final Project Report
Selection Process
• Administration Selection
• Interview by HR and User
• Interview KSDM
Onboarding
• Company and Internship
1 •
Program Induction
MyLearning System
8 2 • NewComer Class (NCC)

INTERNSHIP Mentoring
Theory & Practical based on ISS
Leadership Model

JOURNEY
7 3 • Unleash the Power of ONEISS
• Deliver Excellence
• Ignite Change

Engagement 6 4 Hands-on Experience based on Actual

Activity Position
Engaging intern 5 On the job training
strategically (Site visit, involved in related function)

Project
Assignment

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GREAT ISS INTERNSHIP PROGRAM

• Demonstrating an
organization & culture

WHAT
• Hands-on experience
• Project assignment
• Technical Skill
Professional

WILL
• ISS Leadership Model •
• Convert to SKS talent ready
(campus curriculum) Working • MT talent

THE Experience

INTERN Competency
Skill
Talent Pool

GET

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GREAT ISS INTERNSHIP PROGRAM

CURRICULUM

Aspek Kemampuan Kerja

(Permenaker 6/2020)

Knowledge Attitude

Skills

Curriculum Type ISS Leadership Model Activity

Mandatory Unleash the Power of OneISS Learning ISS culture, business process & responsibility
Specific
- Involve on day-to-day activities
*Activity details for intern
Deliver Excellence - Involve on business process in each function
will align with each
- Learn to collaborate within the team or related team
function
Ignite Change Creating project improvement plan

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 GREAT ISS INTERNSHIP PROGRAM
SECTION : QUALITY ASSURANCE INTERN CURRICULUM
Quality Assurance
Total Total
Kompetensi Tingkat Kompetensi Detail Pembelajaran Cara Penilaian
New Leadership Model SKS Jam
Pengenalan Perusahaan Peserta mampu memahami profil perusahaan Peserta mempelajari profil perusahaan ISS (Visi
& Misi ISS, Budaya Perusahaan, Struktur Evaluasi pembelajaran 2 80
Organisasi, Business Process, Code of Conduct dari MyLearning ISS,
Unleash the Power of (CoC), Health, Safety, Environment (HSE)) laporan bulanan, dan
OneISS Kesehatan dan Keselamatan di Tempat Kerja Peserta mampu memahami dan menerapkan Peserta mempelajari dan menerapkan observasi pengawasan
prosedur kesehatan dan keselamatan kerja peraturan HSE melalui sistem MyLearning ISS, dalam kegiatan sehari-
hari 2 80
dalam melakukan pekerjaan Onboarding, maupun agenda safety share
disetiap kegiatan
Komunikasi Efektif Peserta mampu melakukan komunikasi bisnis Peserta mendapatkan bimbingan untuk
yang efektif baik verbal dan non verbal melakukan komunikasi yang efektif (koordinasi
2 80
dengan pihak terkait, penggunaan email, dan
presentasi)
Pengelolaan Database Pesertam mampu mengelola database Peserta mempelajari pengelolaan database,
form, dan laporan terkait 2 80
divisi/departemen/section yang ditempati Observasi pengawasan
Koordinasi Lintas Fungsi dalam Organisasi Peserta mampu berkoordinasi bersama Peserta belajar bekerja sama dengan divisi lain dalam kegiatan sehari-
2 80
Deliver Excellence dengan lintas fungsi organisasi untuk melakukan pekerjaan hari, ide dan usulan yang
Site Visit Peserta mampu memahami sistem dan Peserta mempelajari standar operasional yang diberikan, dan progress
report 2 80
aktifitas kerja yang standar/ideal di area dilakukan di area
Site Work Process Peserta mampu memahami proses audit Peserta mempelajari dan terlibat dalam
sistem yang ada di area kegiatan audit sistem di area dalam 3 120
pengawasan mentor
Project Area Peserta mampu memahami cara Peserta mempelajari proses pengerjaan dan
menyelesaikan proyek yang dikerjakan oleh implementasi proyek yang ada di area 3 120
area
Project Improvement Peserta mampu memberikan usulan ide Peserta melakukan diskusi membahas ide
pengembangan terhadap organisasi pengembangan dengan mentor dan pihak Pemaparan dan evaluasi
Ignite Change 2 80
terkait. Memperiapkan proposal dan saat presentasi akhir
melakukan presentasi akhir
TOTAL 20 800
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 3RD

Internship Plan

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GREAT ISS INTERNSHIP PROGRAM

Interconnection between Buddy & Mentor

Buddy Interns Mentor

• Responsible with the • Demonstrating an • Responsible with the stages to

implementation based organization & culture accomplish project
on syllabus • Hands-on experience • Provide them with mentoring
• Provide them with the • Project assignment related with the step of project
operational process and also checking the
which will strengthen knowledge and practices in
their resources to each department
accomplished a project • Monthly Monitoring &
• Daily & Weekly Preparation of project
Monitoring (link will presentation (through platform
provided) Kampus Merdeka)
• Intensively with buddy • Already engage with the intern
+/- since March – April since March – June 2023
2023

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GREAT ISS INTERNSHIP PROGRAM

Mentor Profile

Name Positions Project

Information Technology
Gandhie Tanjung Wicaksono Technology & Digitalization
Department Head
Performance & Succession
Nidia Deisar People & Leadership Capability
Management Section Head
Rudi Sumantri Environmental, Social, and
Technical Product & Performance
Dicka Septyan Governance
Commercial Excellence
Thendy Heryawan Market Analysis
Department Head
Key Account Manager SMART
Yosef Jimmi Budisusilo Health, Safety, and Environment
Group

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GREAT ISS INTERSHIP PROGRAM

Project
People & Leadership Capability
Theme

Project
To identify the standard of skill, knowledge and attitude for technician and Facility coordinator for the each segment (5 person)
Mission

• Identify the needs of technician and Facility coordinator competencies in each segment
Project • Assess the Actual VS Plan condition
Scope • Find out the GAP and solution to handle the GAP
• Guideline of competencies for Technician & Facility Coordinator for each segment

1st week of Mar - 2nd week of Apr 2nd week of Apr 3rd week of Apr- 2nd week of Jun 3rd week of Jun
Project
Timeline Understand Problem & Problem Statement Analysis & Proposing Idea Final Project Presentation
Identify Root Cause Evaluation

▪ Data Actual for those position (P&C)

Project ▪ Skill Needs for each segment ( Technical Product Performance)
Resources ▪
▪
Data Vacancies and fulfillment of the position (P&C)
Communication internal to inform about requirements

Project • Standard of competencies for Technician & Facility Coordinator per segment
• Tools of measurement to categorize employee based on the standard
Outcome

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GREAT ISS INTERSHIP PROGRAM

Project
People & Leadership Capability
Theme

Project To develop a master database live and able to become an accurate basic information regarding internal fulfillment for technician & Facility
Mission coordinator (5 person)

• Identify the system used for people database

Project • Identify the information for people analytics
Scope • Database management user friendly
• Identify Issues of people Data

1st week of Mar - 2nd week of Apr 2nd week of Apr 3rd week of Apr- 2nd week of Jun 3rd week of Jun
Project
Timeline Understand Problem & Problem Statement Analysis & Proposing Idea Final Project Presentation
Identify Root Cause Evaluation

Project ▪ Data Actual for of employee in those position (P&C)

▪ Various of system used for people data (IT ; P&C)
Resources

Project • Live Dashboard

Outcome • Reporting automatically

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GREAT ISS INTERNSHIP PROGRAM

Mentorship Activities

1st week of March - 3rd week of April -

16 Feb 2023 4th week of Feb 2nd week of April 2nd week of April 2nd week of June 3rd week of June 30 June 2023

Program Onboarding Understand Problem Analysis & Final Project Program

Start Agenda Problem & Statement Proposing Idea Presentation Finish
Identify Root Evaluation
Cause
Analysis of Problem Proposal of Idea Mentoring
Root Cause Statement (ex : flowchart. about Fina;l Feedack &
Mentoring Output 01/03/ 2023 Identification Master data, etc) Presentation Evaluation
01/04/ 2023 01/05/ 2023 02/06/2023 –
15/06/2023 30/06/2023

Discussion about their experiences, challenge and lesson learned

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 GREAT ISS INTERNSHIP PROGRAM

Your Team

ISS Division Internship Name Name Major University Project

OP Technical Product & Performance ANDRIAN RAMON WIRAKUSUMA Teknik Elektro Universitas Presiden People & Leadership Capability
P&C Learning & Development DEA ADHISTA LARASATI Psikologi Universitas Islam 45 People & Leadership Capability
P&C Diversity & Inclusion Erika Putri Wulandari Ilmu Kesejahteraan Sosial Universitas Padjadjaran People & Leadership Capability
Commercial Branding, Creative, & Design Khazza Aquila Upanda Ekonomi Islam Universitas Padjadjaran People & Leadership Capability
P&C Diversity & Inclusion Lyona Anjaly Arsyfany Bahasa Dan Kebudayaan Korea Universitas Indonesia People & Leadership Capability
Finance Information Technology MUHAMMAD ABDULLAH SALEH BAWAZIR Sistem Informasi Universitas Trisakti People & Leadership Capability
OP Quality Assurance NATASYA AYU PUTRI Manajemen Industri Institut Pertanian Bogor People & Leadership Capability
P&C Talent Acquisition Nur Aulya Hermalina Putri Psikologi Universitas Padjadjaran People & Leadership Capability
P&C Talent Management Rida Ashila Putri Psikologi Universitas Airlangga People & Leadership Capability
OP Technical Product & Performance Satria Bahureksa Teknik Elektro Universitas Pembangunan Nasional Veteran Jakarta People & Leadership Capability

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GREAT ISS INTERNSHIP PROGRAM

Flow of Internship

16 Feb 23 Everyday Weekly Monthly Mid June ‘23

Activities Intern will onboard at Intern will input daily Buddy (in each
Graha ISS report in Platform department) will review evaluation from mentor Final Project Presentation
based on syllabus and based on mentorship
based on their daily activities
activities

Tools Kampus Merdeka Intern will schedule this

Platform session with mentor & Measurement Indicators :
inform Talent Management • Idea Proposal
• Material & Presentation Skill

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 4TH

Additional

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INTERNSHIP PROGRAM

House Rules

GROOMING STANDARD ABSENT DUE SICKNESS

All internship participant must dress neatly and politely You must information to Talent Management via WhatsApp
▪ Monday – Thursday : Formal / Smart Casual group “Internship” or personal chat.
▪ Friday : Batik
*For men with no mustaches and beards and short hair TERMINATION OF INTERNSHIP PERIOD
▪ Before end date of period :
WORKING HOURS Must submit information/letter to your mentor and Talent
▪ Start : 08.00 WIB Management 1 month before end date period
▪ End : 17.00 WIB ▪ End of period :
*For extra working hours you must info to Talent Management Must submitted Exit Clearance Form

ATTENDANCE MECHANISM CERTIFICATE

▪ Download GreatDay App from your smartphone After internship period
▪ Input username (ID Internship Number) and password
(check your personal email)
▪ Login to GreatDay with username & password
▪ Record your attendance time through selfie spot
▪ Save your time attendance

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